Tata Teleservices
Reviews and Complaints

my name is asiya iam sending message to welcome tune code to 12800 but are sending not valid but they are cutting charges 3 for 1 sms what is this we r not fool are idiot [protected]

i have sumit my sim and all bills but my security rs500 not refund why? my no [protected] at agra aco. no.[protected]

Dear Everyone,

Our people will not learn. I was one of them. I was warned by many not to go for a TATA INDICOM connection. I went ahead, trusting the TATA brand name. In my entire life, I never had such a horrible experience with any service provider.

FOLKS, IF YOU ARE NOT PARTICULAR THAT YOU WILL LEARN ONLY FROM YOUR PERSONAL EXPERIENCE, NEVER EVER DEAL WITH TATA INDICOM. YOU CAN NOT FIND ANYTHING WORSE!

I know.. this is the worst service. But money matters!

My Phone No:[protected], Due to unbilled, abnormal billing with out any justification my phone out going calls are barred, The customer care officials are not qualified and cannot understand the complaint. After complaining to nodal officer, it is being delayed, Because of faulty telephone instrument or may of reason i am not aware of excess unpaid billing, yet to decide the issue. If some Tataindicom officials see the problem, please attend the problem or can have my interaction.

It true that the service of the mobile depment of tata very poor i have taken the mobile by submiting the all documents but till today its not actived they r telling we lost the documents.

I am very sorry to say being a such big mobile service provider this kind of mistek will cost us havly.

meh ek tata ka walky use kar raha tha jiska kuch billing problem hai me apke costomer care mey kafee bar complent kar chuka hui magar koi nahi sunta mery naam per app logo ney ek or walky diya magar mughey wo ajtak nahi mila to mey uskabill knu bharu apka intoletion wala ladka VINOD KUMAR SHARMA MOB [protected] MATRIX PROCSSING HOUSE mey kam karta hai or logo ke conection mey hera phery karta hai

I host my mobile on 7/7/07 at 11.50 pm. my number is [protected] this phone is nominated on swati more who is my wife. But phone is working and should be at Nala sophara station. I also make the complaint on 8/7/07 at vasai relay station. My current c/o no. is [protected], Gyandendra Sharma.

A Tata Indicom mobile ([protected]) user is continuously calling on my mobile and using slag language and giving threat to me.

I have Tata Walky In CHandigarh I face lot of problem to recharge even tata outlet staff no have recharge cupoon and they dont know about the product .please educate ur staff about ur product. thanks

great HOLLOW vision and mission statement on 5 rs cardboard without any committment from tata officers at the table. zero service and great disappointment

my walky no. [protected] is not working from last 4 days. I have charged the same then why it is not working.

i live in gurgaon(haryana) and i repair tata walky.where is service centre in gurgaon and contact no

I have purchased tata walky(Prepaid) from local dealer in mumbai in the month of September 2008

After one month service to my tel no is disconnected.

when i contacted the tata customer care executive he said in an arrogant way that the walky is purchased from dealer i should talk to dealer only.

When Once again I contacted the dealer he asked me to contact tata customer care no.

Kindly look in to the mater.

One should not expect such type of customer service from reputed company like TATA.

A line in reply highly appreciated.

Regards

Raghavendra

I agree. It is shame on the part of Tata telecommunications towards Pre Paid walky customers. I too using Tata Walky Prepaid phone for the last 3 years in Hyderabad. I am facing lots of problems to recharge. No Tata outlet have the walky pre paid vouchers and even some people in the outlets do not know that Tata prepaid walky is existing. Hence, i have to travel all the way to the Tata Indicom headoffice to purchase walky prepaid card. Some times there also i am getting no stock answer.

I have a tata walky and my validity was about to get over. SO, I got recharge card worth rupees 1120/- and trying to recharge by dialing 12526, but its not at all asking me to enter the 14 digit number. So I thought of calling the customer care by dialing 12524, that brainy told me that the recharge voucher should have 15 digit number. Hopeless people sitting over there to answer for customer queries without knowing anything. wat shall i do now?
do anybody have some suggestion regarding how to get it recharged having an voucher worth rupees 1120/- ?

POOR SERVICE BY MISHRA COMMUNICATION, INDERLOK, DELHI.

I have recharged my mobile online with Internet banking for rs.200. Before that, the balance amount of my mobile was zero.

After the recharging, I got the message from service provider that your request has been completed and current balance is rs. 2.83.

The validity was till 2020 i.e 12 years from now

I dont want this extended period. I want the balance amount to be increased.

In an emergency situation this can create havoc.

I feel tata Indicom should follow fare and ethical trade practices.

tata walky no. [protected] service expired now i want to reactivate this number what i do

Four years before I had same problem. It seems still they have not improved. They charged RS.700 for 20 mts of internet usage. I had registered complaint. No one bother to address the problem. It dragged for three months. In the mean time, I had torture from their customer care executives. Three to four call per week for this pending payment. The joke is, I used to pay other charges (Voice usage, rental, etc) regularly except this dispute charge.

Finally I want to come out of the service. As a punishment for being Tataindicom customer, I payed Rs.700/. I know it was kind of looting. But I paid just for my peace and come out of their services immediately. The same statement I put it in my termination request.

If you want real peace, do not go for this service.

Their service is being recommended only for the people who loved to being tortured.

Latter I learnt from my friend that he had similar problem with their billing system. He proved the same by running some scripts in his front end to capture his internet session details. He produced the same CDRs to the Tataindicom Central office and he was successful to revert his additional billings. As he is a techie person, he was able to prove the same. Think about others.

Quick Summary of my experience with TATA Indicom broadband @ Chennai.

TATA Indicom broadband (VSNL) guys lost track of money they took from me.
Kept blaming about non-payment and started to de-activate my connection without prior notice.
Remember I am a customer who had been using TATA Indicom broadband for a year now.
Activated the connection Feb 15th 2007

If this is how they treat their customer who had been using it for a year, forget those new comers. Will be treated next to piece of ###.

They have damn good technology in place and BUNCH of IDIOTS to maintain their backoffice operations.

Another way they cheat customers is by not giving the downtime credit for usage.
Its like sarkari office... Working or not you still need to pay the full rent.

Now read my communication to TATA Indicom broadband and their response.
-agni sharman
Chennai.

Here is the copy of my communication with TATA Indicom Broadband @

http://www.agnisharman.com/vsnl.htm

-Sharman (agni)
Sharman’s Cab Company
mailbox@agnisharman.com

I have tataindicom usb modem purchase form tataindicom outlet it works fine but the problem is that they are great cheater. I have got my first month bill around 1000rs then next bill which i got was 1200rs and finally i got 3rd month bill to rs 1500 i means they are continuously increasing amount though i have used only less than 1gb that is free usage then also they have charged for more than 1gb usage.
The most important thing is that i have the snapshots of the usage with date. and that snapshot is nothing but the internet log which comes from tataindicom software only. So they are telling our bill is correct it means their software is wrong and they dont agree at this that our software is wrong so what they want to tell i dont. What hell they want to speak they themselves are not clear about it. so i recommend you to never go for tataindicom it is useless. take reliance or bsnl but dont go for tataindicom

I have a phone with no [protected]. The phone never worked properly. I requested Tata Indicom to cancel the number on 1st June 07. I received a call from Jai who works for Tata Indicom with a suggestion to change the plan to "Only outgoing charge" plan. I agreed and told him to change the plan.

I have paid Rs 561/- on 14th June 07 vide cheque no xxxxx drawn on xxxxx bank. (This is shown on the bank statement). On 20th July I received a bill for Rs 392/- for the period from 15th June to 14th July 07. I have not made a single call from the instrument during this period. I registered a complaint with docent no [protected].

To my surprise, I got reply from Tata Indicom that I have given request for change of plan on 19th June 2007. The call center fellow refused to give me complaint number when I told him that since the cheque is cleared on 14th June 07, the change of plan is applicable from that date or from 15th June which is the normal billing cycle.

Please note that unless I request change of plan, I could not have paid money for it. But the logic does not seem to matter for Tata Indicom call center fellows.

Tata Indicom sends wrong bills to customers. This is cheating in simple language.

What a bloody... broad band... its the trouble band... Super Dull hi problem giving internet connection...! From the more then 3 days onwards... my net is not working. In the router the 100M light is blinking for some time then constantly on. And the WAN light also constantly on. And in the Local Area Connection Status... the send packets reach >200 still the received packets remains around 2-3. I tried to restart machine and router 4-5 times, but the situation is same. As some time i am working from home, because of this i cant work and i don't have tata landline connection. So i feel some problem with the server.

People beware!

Tata Indicom is to be avoided liked the plague. I am from ahmedabad and it has been a nightmare trying to get the installation done and even now nothing works like emule, etc...

To tell my experience with Tataindicom broadband, I have to write volumes. I even suspect there is a very big scandal is going on in that company with regard to money matters. Their billing system is a fraudulent one. The government authorities, police should wake up in right time.

I have been asked to pay my dues on or before September 25th 2006 .Again there was a due for the next month on 6th October 2006. That is within 11 days one more payment. During the first week the link was cut and after hectic phone calls i got the connection on October second week only. Then only I came to know that there was one more due. I refused to pay taking it to their customer cell. Exactly previous day to Deepavali my connection was cut. On the same day, they realized their mistake and told me to pay the dues on that day, but yet the connection was cut. They apologized and I continued. But since the service was very poor i surrendered the modem and asked the refund. I paid my last dues and it reflected in my bank pass book. Instead of refunding they told me that the last dues was not paid and the deposit of Rs 1000 was adjusted. I sent the xerox copy of the bank passbook and asked them where the money had gone? It is very fraudulent and there is no reply. One lady answered me very well and requested me to bear. I am waiting till this moment from December 2006 to March 31st 2007.

My only concern is without the top brass's knowledge is there a scandal going on in that company? How to take remedial action?

I am thinking of going to consumer court demanding compensation. Is there somebody who was successful in consumer court against this company. I would like to know to follow suit. Please post.

What worst services TATA INDICOM is providing to its customers ! Me Santanu Mitra have applied for a broadband connection. I paid my money on 18-11-06 but still I have not got the connection. The concerned persons are Mr. Sanjay Kate, cell no:[protected] , his immediate boss Mr. Anil , cell no: [protected] and all the others started playing with the same word tomorrow your connection will be completed definitely. But their tomorrow has never come. Neither they call me nor they receive the calls from me. Being so irritated I'm placing this worst comments to the board. Please think 10 times before applying for TATA INDICOM connection.

This is not the first time TATA indicom is taking customers for a ride. I have been using this phone for long. I have faced frequent billing problems. Like metering starts when the ring-back tone is heard. Immatured calls being metered. Poor QoS. To top it all they have Call centres poorly informed and not in the same city.Recently they sent an written offer of free gift and to take the responsibilty of fooling the customer, by handing over repair of their defective handset to the customer. Either their undersigned DIRECTOR proved to be a LIAR.They have not honoured the letter, or they have not been informed.I visited their soppe and the people toldme they are not aware of the letter or the promised gift. I have no option as my number is widely circulated.If only TRAI comes up with mobility. I am planning to move out.

ANISH

I have a tata indicom walky 6452459. I used its internet but some times when the computer was off the instrument showing readings of internet running. Even if, we tried to disconnect we were failed. On complaint the instrument was changed. But the bill was increased unexpectedly. At last i changed my plan to cut short my bill and did not use internet. But this time bill comes triple time. I asked for details. They said to be sent but not received by me till date.

This is to complain about the mental torture i had to go through due to some employee of this company who removed my call details of my land line no which is [protected] for some friend of his who is now mentally torturing my family with abusive languages and on the no's on which there were frequent calls being made from my this no i am also planning a legal action against this company because this has happened the second time while the complaints have been made repeatedly.

Let me begin by saying that Tata Indicom is the biggest cheat and fraudsters company I have ever come across in the Consumer market. I bought a Tata Indicom Walky last year and just after 3 months of getting the connection, these people started sending inflated bills. Upon complaining, I was promised that the amount would be adjusted in my future bills, but that never happened. To add to it, they disconnected my outgoing saying that I need to pay the inflated bills. Their customer service... as bad as it can get... in fact its worst I have ever seen. Anybody and everybody reading this post... please... I would request you not to go for Tata Indicom ever...

I took the walky connection from the agency of tata indicom in a district of kerala named Kannur. I took the walky connection bearing number as [protected] last year by february2006. I was using this connection for the major use of internet. Till this last month(February 2007) i was able to access internet and make calls without any problem. From this month onwards i am neither able to make calls or access internet. Then i contacted the customer care (121). I was told that my problem will be resolved with in 24 hours. But in vain. Then i contacted the agency from where i bought the phone. Even they were not able to give proper resolution. I was fed up. I lost much of my orders due to that. Then ultimately, I was forced to mail my cancellation letter. The major part to think is that within a span of 13 months, I have paid their bill approx 25,000/= without any due or late payment. I was there very precious customer. But now i feel very much irritated about there service part. They are looking only to increase there sales and never consider much about there service. Is this the way such a renowned company named TTSL should do? I really feel disgusted.

A copy of email to Tata Indicom:

I took up a connection from Tata Indicom by paying 2020/- as installation charges. But from the day I got the installation, i have been facing problem with your company. There was a data cable to be provided by the company for accessing internet. But in spite of calling your customer care again and again, I was told that the company doesn’t have the cable right now. Then I was told that I should buy the cable and the amount will be waved of from the bill.

I bought the cable but when I tried accessing the internet, I found out that the instrument was faulty. I again complaint for this and your executive promised me that this will be taken care within 4 days of time. The complaint was raised on Friday (11/01/2007). I waited for 4 days, but there was no call back from your people. I again called them up and I was told that the company does not have the new instrument.

So this means that the company is not giving any new connection to the customers because the company don’t have the instruments.

I went to your main sales office and met Mr. Gunjan on 16/01/07, who seems to be a senior person there and had a talk with him and he promised me that the instrument will be replaced on the same day. I waited for the whole day but no body turned up. Next day (17/01/2007), I called him up and asked him about what is he doing. Then he said that I am checking and let you know. Two hours passed but nothing happened. Then I called him up and he started saying that I am trying and will let you know. He started talking in a very rude way and asked me that “if you are in a hurry, do what ever you want to do I am not entertaining you and kept the phone. I am not doing your service. As soon the company is available with the instrument, you will have it.” These were the wording of your Sales Head. That is great.

On repeated calling your company, nothing is done and they are least bothered about it.

Sir, the kind of mental torture I am going thru all these 21 days, only I know. I am living with my mother and I don't have a father. The money that I am spending is not coming to me from trees; it’s hard earned money.

Please do or suggest that what can be done and or else I want to stop this connection and get the money back that I have paid. These is no place in Delhi, that I have not approached. Pathetic Service you have for the customers.

Following are the complaint numbers launched so far:

[protected]
[protected]
[protected]
[protected]
[protected]

In spite of all these complaints, nothing has been done and my problem is not solved. Tell me what to do.

Thanking you

Anil Kumar

[protected]

Not getting any help or service from tata teleservices pvt, ltd, so i suggest to all my friends to not to purchase tata telephone because of their bad service

I am also fed up with these tata guys. My tata walky no is 0522/6544031 & i have deposited the rs 1122/ for 3yr rental free plan. But i am still receiving the bill with the rental charged. When i talked to 121 they said that no money was transferred from luck now. U r rightly called them as cheats!

I don't understand how the support system in TATA indicom broad band services work. Either they are least bothered about customer's problems or they are over smart in playing with the customers. Even after 15 days of registering the complain on no net connectivity, I find no engineer has turned up till date. On inquiring the customer care on my complain status, I am told that the ticket is closed with the comments "as the connection is working fine". I am amazed at the unhealthy work practices by the company. I still remain to have some engineer turn up to get my connection restored. In the event I do not get any guy, I might get the connection removed.

I paid for a router installation on 15th May 2006 and am still waiting for it to be installed. To get a router connection, I had to switch to a higher usage plan, so I had to pay a plan change fee, a router charge and clear my dues till the time the check would clear, ie.. a few days ahead of my current usage. I had to courier my docs and checks to an unknown person and address. Even though they have my checks and I can see the plan change in my account details, they have not installed the router. Each time I call to complain, I am given a new complaint number and nothing else happens. Tata Indicom is a really pathetic company. All they do is to give out complaint numbers and nothing else. Someone really needs to take them to consumer court.

I had bought a tata mobile on 17 dec of 2007, 2 month after my phone connection automatically cut from the tata indicom customer service. I have submitted my all id proof and other required document to k10 at canaught palace. But still they have not started my connection. I had gone to k10 7 times, they opened my connection and for a day and automatically it disconnected in a day.

So what i do for regarding this. This is a very poor customer service.

I switch to tata for the better services but i think it is the worst service provider yet. I have a rental connection i requested to activate some scheme in it but they hadn't done their job for the last 48 hours. What can be the more poor services then tata?

Hi,

My Customer Id is - multidots@vsnl.net

I have tata broadband wimax connection. It has been 1 year to use internet connection from Tata. I am facing the same problem of losing the connection frequently since I have this connection. I have registered my complains many times. Each time they were calling me and asking me to change the cable and IP and all such nonsense time pass but even doing all this exercise I am not getting any help. They are not sending any technical person to fix the problem. Since a week if I am calling to their customer care to explain my problem they are not even registering my complain and putting off the phone. What a shameless people are in customer-care! Please judge your salary with your work and take your job seriously.

If you are a TATA Broadband Manager or Executive please note this thing - your customer care is worst and you must have to improve it other wise you will loos your customer for sure.

I am facing anoyher problem with TATA broadband services. Firstly In residential area there is TATA MDO, hence it is mandatory that er get TATA dish and broad band only. We cant even opt for other services. Second thing is when we tried to get this TATA broadband connection, person handling TATA connections in my region ( Pune Park street) is not even responding to phone calls. These guys are simply giving pointers for the connections. I am extremely disappointed with their services.

Internet is always down!

Account Number: [protected]; Kind Attn.: Shaguna Shetty

Dear Madam,

With reference to the above account number I would like to bring certain things to your notice. My last bill (Bill No. [protected], Bill period 13/03/09 to 12/04/09) amount was Rs.2285/- which according to me was incorrect as I did not receive any letter from TTML regarding the change in company’s policy.

This disputed bill problem has been solved; your people accepted that I did not receive the letter from the company and they gave me discount of Rs.1642/- and told me to pay Rs.642/- . Also told me that my connection will be restored within 30-45 mins. (Note: I spoke with Vaidbah and Sunny Kanojiya from Complaints dept. I am also having the full conversation recorded on my mobile phone)

However my connection was not restored so I phoned your customer care service, your person told me that your payment is not getting reflected in the system, that’s why the service is not activated. He took a fresh request for restoring the internet service within six hours; request number for the same was [protected].

On 15th April 09 I phoned your customer care service again, as my connection was not reactivated. He told me that the request is closed as payment was not made. He then said that the payment of Rs.643/- is now showing so he is taking down a fresh request for restoring the internet service within six hours, request number for the same was [protected].

On 16th April 09 I had no choice but to call again, to your customer service, as my connection was not activated. He (Parshuram Yewale, customer care executive) told me that the request has been closed as you have made only part payment. I then demanded that I want to put this matter to the higher authority and he gave me your number.

Today, (17th April 09) I am getting a bill for 13/03/09 to 12/04/09 amounting to Rs.490.98/- plus previous outstanding of Rs.1642/- (the discounted amount for which your person may not have made note in system) making the total bill amount Rs.2133/-

Another thing I want to bring to your notice is that on receiving the bill of Rs.2285/- 0n 15th March 09(Bill No. [protected], Bill period 13/03/09 to 12/04/09) I requested to terminate the internet connection with immediate effect, so my internet connection was deactivated for whole month.

HOW CAN I GET A BILL FOR RS.490/- when my connection was not active, WHY THE DISCOUNTED AMOUNT OF RS.1642/- is not reflected in your system, AND WHY MY INTERNET CONNECTION IS NOT REACTIVATED TILL DATE.

I am attaching with this e-mail, my current bill and 1 mp3 file in which the whole conversation is recorded.
TATA is a big brand name but I am sorry to say I am very disappointed with the way my case is treated. With a hope that you will give prompt and final solution I am writing this e-mail. Kindly Look in to the matter at earliest.

Yours truly,
Regards,

Maulik Buch

Tata indicom photon+ worst service i have ever seen. I booked it with 4000 Rs 5 gb free download for 2 months . I booked it before 15 days and not used even 800 mb download but as per their customer care department i have used more than that and they have disconnected by service. I called them more then 100 of times and explained all the issue but no use. There customer care manager is 24 hrs busy with her meeting. Till date my connection is not restored.

I also a victim of Tata Indicom .
I have purchased the device by paying Rs.3500/- but no connection given yet only giving false committment.
I requset other customers to join hand against this as they may be also a victim some day.

Think several times before going for a Tata Indicom service.

Dear / Sir/ Madam Till date my compained is not get solve. Every time I go to your Noonmati, Guwahati outlet he have the answer that it will come within 2-3 day and this reply is since August when I return that USB modem & mobile. From your side only mail had come that "We trust your complaint, docket no: 391626, has been addressed to your complete satisfaction." and the complained is resolved but I am not getting my doccuments & money. This time expecting that you will positively look into the matter and get sove my complained. My mail ID is - rautsm@yahoo.com

Dear sir/ Madam, I ( Shrikant M Raut) have buy the tata indicom internet connection in from TATA Indicom outlet at Noonmati, Guwahati, Assam - 781020 . outlet in August. But due to the poor connectivity they have not provided the TATA indicom internet conection. So I return that USB modem & mobile to your outlet, but till date I have not get my document & money back from the noonmati outlet. Pl look into the matter to get back my documents & money from the TATA Indicom outlet at Noonmati, Guwahati, Assam. Expecting the help & reply form TATA Indicom. My mail ID is - rautsm@yahoo.com

Dear sir/madam
I am dibya jyoti from assam .my birth place is Dumunichiowki...near baihata chariali...the distance from ghuwahati is minimum 37kilometer.i have a tata indicome mobile ..but i cant use it due to network problem, so i want to know when your network will cover that area means Dumunichoki.Plz sir inform me in my mail id that is... dibya.apiit@gmail.com.

I'm Utpal Kumar Phukan. I am Self Motivated and Hard working and responsible and Positive Attitude & Good communication skill Person and have good knowledge of working in professional environment . Having confidence in my accounts & computer working abilities . Four Years Accounting Experience in various Oganization.and I want to apply for the post of accounts in assam.

Dear Sir/Madam,

Is there any employment oportunits for me in Tata Indicome in Guwahati, Assam.
My Edu. Qualification, B.Com,

I have also work experience as Manager in Reliance Telecom Service Centre since last 2 years.

My Address.
Six Mile, Near GNRC Hospital, Guwahati, Assam.
Phone no- +[protected]

Sir/Madam,

Is there any employment oportunits in TATA Indicom
in Any place of Assam .

I have submiting my RESUM below for your kind information .
RESUM
Name - Pallab Kumar Borah
S/O - Nandeswar Borah
Town- Lakhinagar, Khutikatia
Nagaon(Assam)
Ph/no- [protected]

Educational qualification- (1) B. A. Pass from Guwahati University .
(2) Doing DOEACC `A` level(Information Technology) from Tezpur Doeacc Center.
(3) Completed 6 month ITES course from DOEACC center Tezpur.
Work Expe- Working as a Sales Executive cum Computer Operator in BSNL Authorised Frenchisee Computer India Nagaon From 12 month.

Dear Sir/Madam,

Is there any employment oportunits for me in Tata Indicome in Assam.My educational is B.SC IT(INFORMATION TECHNOLOGY), H.S(SCIENCE STREAM).If there any kind of employment opportunity please inform me.

Dear Sir/Madam,

Is there any employment oportunits for me in Tata Indicome in Assam
My Edu. Qualification, B.A, & DCS OF COMPUTER (APTECH)

I have also work experience as APTECH, MASTER TALLY ACADEMY & Drishtee information center.

My Address.
Dhekiajuli Ward No- 1, Sonitpur, Assam
Phone no- [protected]

Dear Sir/Madam,

Is there any employment oportunits for me in Tata Indicome in Assam
My Edu. Qualification, H.S. passed.

I have also work experience as Drishtee information center.

My Address.
Dhekiajuli Ward No- 1, Sonitpur, Assam

Dear Sir/Madam,
Please tell me when the Tata Indicom will launch in Assam (Guwahati)?

The internet service is extremely unreliable, for most part the connectivity was not working on my DSL plan. There was no response from the customer service. However, the bills were delivered promptly. When I tried to lodge a disconnection request, I wasn't given any reference number citing technical problems.

But the monthly bills were sent on an ongoing basis. They even served a notice for non-payment of bills. I think it is a scam. I would recommend all to never take up a connection with these folks.

I may be just another dissatisfied customer writing this complaint in shear frustration. But I would like to draw your attention towards the mismanagement in the customer care service that Tata Indicom maintains. When you call their customer care, they certainly come forward with an “We Care” attitude but take a closer look, it’s just the same old “Protocol” they maintain, which they read out from a ‘Script” that given to them that gets logged in as yet another “Complaint Number”… just to conclude with a sweet voice that says “Sir, our field technician/engineer will get in touch with you within 24 hours”.

Here’s the number of complaints that I have filed since the time I opted for a Tata Indicom services. The connection was taken on 3rd March 2007. The tariff plan is Power On & On 6 – 256 for an amount of Rs. 6,061/-

User id: vickram.swamy@vsnl.net

5th March ’07 – 1824182
7th March ’07 – 1840308
8th march ’07 – 1848950
10th March ’07 – 1862080
12th March ’07 – 1875806
5th April ’07 – 2068362
7th April ’07 – 2077204
5th June ’07 – 2585300
22nd June ’07 – 2751548
13th July ’07 – 2960908
23rd July – A Gentle Reminder

The outcome is the same, a friendly voice as always claiming to resolve the problem in 24 hours. However, this time they have asked time for 10 working days, as the problem is due to a ‘Trunk Cable Cut’. So, the endless waiting never ends. That’s Tata Indicom’s Customer Service for you.

Thanks!

Vickram Swamy

I am writing to you to report the “nightmare” I went through with TATA INDICOM company.

I have registered, filled up the forms, made the payment early May 2006 to tata indicom community center new friends colony.

My cheque was immediately encashed while the job: wire connection + modem was supposed to be done within 5 to 12 working days maximum (customer quality service..).

Nothing never ever happened, I came back to their office more than twenty times (maybe 30!), call them 100 of times including the so called “manager” of the place.

Finally since nothing occurred, though they gave their word and always committed to have the job done within the next day.. Some of their exuces were so ridiculous that I shared them as jokes with collegues and friends.

I finally gave up since I did even not get a call from anybody of this company to let me know about the status. Therefore I have asked to get reimbursed but while the initial payment was encashed within few days only, I am still waiting for it. Thjsis should take at least 15 days maximum according to their policy… like for the other commitment they took.

On the personal side, I am a foreigner living in India since more than two years, and I can witness here that this is the worst experience I have ever been through for customer service/quality. It is a real shame to treat customers in such a way, in my professional area behaving like this would simply lead to lay off people or closing down the company..

This company is just pure mystification they claim to be among the best company of the world for internet service/bandwidth but when it comes to customer it is a complete different story and as a result of my experience I would definitely discourage anyone to go with them unless people want to go through nervous breakdown…

My Application number is : 1483602.

Hope you’ll make a bigger echo to this one and that it might prevent people from doing the same mistake I did while trusting TATA INDICOM!.

Rgds,

- Franck

Sir, I am disturbed by your service Indicom in my Tata's mobile download service shop for games, I am not download any Alladin game and not played any Alladin but are still looking to have cut the money from my mobile approximate 900 rupees. My mobile number is [protected].Your Service is very bad.If Anyone call me then computer is telling this no. is switch off and sometime is telling this no. is not available. Then, Any more details pls. contact me this no. [protected].

I am a subsciber of postpaid tata indicom mobile phone services. I had paid my telephone bill for the month of September on 24th September, 2007 through cheque and the last date for submission of the bill was 28th September, 2007. On the morning of 9th October, i found that i was not able to make any outgoing calls, infact my outgoing as well as incoming calls and messages were barred.When i called up customer care, they told me that all the calls were barred due to non payment of bill amount for September.since neither i could make any calls nor receive any, i had to suffer a lot in my job. Despite the fact that i had already paid the bill, i had to suffer so much.

My broadband connection at home has not been working from 14th July 2007. I have called the same day and registered a complaint. I was told that the problem will be resolved within 10 working hours, but alas, even to this day, the connection is not up.

I call everyday and remind them of my problem. Every phone consultant that I speak to is very courteous but I do not see any results. I have been told umpteem times that they would call me back shortly to update me on the status, but none has called back till date.

I had believed that Tatas were a good customer focused organization, but I need to relook at this belief now. I would think that Tatas would have some kind of an escalation system that would alert senior people once the problem is not resolved for a pre-set number of days; but experience is that such a system just does not exist or the senior folks at Tata Indicom are just a bunch of incompetent people or worse arrogant.

Unfortunately I subscribed to TATA indicaom in the city of a Andhra Pradesh. This is my everthe first time to experience such a bad srvice in my life till now. I am confident to prove that there is a cheating or can also be called as a telecom-robery.
The customer care number is never reached from a TATA prepaid we neither get a mail nor a call back despite sending emails. I really feel ashamed to subscribe to TATA. I had a great respect till now. But after many bad experiences I learnt that I made a mistake to subscribe to TATA's telecommunication.
I would be appreciated if any people concern for forums could take action and see that there no violation for their promises.

Tata Indicom offered its customer a add-on pack called Free Incoming While Roaming, and within which all the roaming incoming charges were waived off for an additional fees.

After around 1 year of pack offering they suddenly stopped offering the limited pack and made it a limited minutes free, for new customers, per TRAI's directive.

But to surprise they now started sending letters to existing Indicom mobile users, stating the offer to be of limited minutes from the unlimited incoming minutes, and that too a mere number of 750 minutes for the same pack charge of Rs. 150 (not sure if every one was offered the same).

The reason is mentioned as TRAI's directive. The question here is why did they at the very first place offered the pack without confirming the policies and protocol. Secondly, did TRAI asked them to roll-back the pack from existing users or is it the Tata tele-services using this opportunity.

If its TRAI, then they fail on there statement of 'working towards consumers interest', since roll back of a pack offered and subscribed means breached commitment of a service provider to its customer. And if it’s just the TATA tele-services, then it users should get together and raise a voice against this inappropriate step, and that too by an arm of the most reputed organization of the country.

Its time to be together and protest, else many other companies will continue to follow and exploit customers and to use them upto there need.

I have written letters to various consumers forum and I would appreciate every one to raise a voice against this.

i lost my mobile in travling and whn i try to get a same no. frm tata gallary they said that they don't hving blank sim in their stock and and still now i don't get my old no. from 3 weeks from tht date..

i want to deactivate my all caller tones immediatly

Hi,

I am owner of Tata Indicom number and wanto to revoke the same. Due to unavailibilty in city I was not able to convert in other operator.

Mobil no is [protected]

Pls call back.

Pls help for same.

Thanks and Regards.
Akhkaq Ansari.

[protected]

RESPECTED SIR,
HMARE 3 MOBILE JO KI RAKESH KUMAR KE NAM SE HAI UNKA NUMBER [protected], 97756, 97757 HAI JISKA BILL KAI MONTH SE WRONG AA RHA HAI HUM TATA KE OFFICE ME BHI JATE HAI TO STAFF KUCH NAHI KARTA HMARI KUCH CALLS AGRA, NAGPUR, JALANDHAR OR BHI KAI CALLS HAI JO WRONG HAI HMARA AGRA, NAGPUR, JALANDHAR ME KOI NAHI HAI HAR BAR CALL BILL STATEMENT ME DIKHA DETE HAI OR 4/10/2007 KO 97757 WALA PHONE CATNE KE LIYE KHA THA TO KHNE LGE KI DATE 10 TAK AANA PHIR DUBAR KHA TO PHONE KAT DIYA LEKIN USKA RENT BHI LAG KE AA GYA PLEASE BATAO KI KYA KRE HUM ETNA BILL NAHI BHAR SAKTE JO GALAT HAI PLESE HUMARA BILL KE BARE ME SOCHE YE HAMARE SATH HI NAHI HO RHA BHUT LOGO KE SATH HO RHA HAI BHUT CUSTMER BOL RHE HOTE HAI PLEASE ESKE BARE ME SOCHE PHONE CATNE KE BAD BHI 57 WALE KA RENT AAYA HUA HAI

In Tata indicom service is very poor as compare any lala chap company and all costumer staff spending time job just like a honeymoon

I insure Tata-Indicome in Patna City service as compare to other city service rating 5%
I have apply last one month land line connection number with proper documentation after that executive Mr Santosh is pay with fake commitment

1. Fist paper miss place
2. Kindly submitted again after that submitted but still reply in evening start
3. Again I call why you are given me diplomatic reply for activation than give again reply which paper you are submitted snap and documents is not valid

After that I call to them I have submitted to you with having original copy and you are taken a print in our office and give me a reply than what problem with you

Than told I am know Gass connection is not valid so please come again this happen for prepaid connection what we assume

We have these document when my last visit in Patna Tata Office (Maharaja Complete)

1. Passport Original copy with Photo Copy
2. Pan Card
3. Income Tax return File
4. Driving License
5. House rent agreement
6. LPG Gass connection
7. Pass port size snaps available on Connection Time
8. Bank statement for Patna & Delhi Account
9. Employee Id Card

After that if TATA –Indicom not providing service it’s mean in Patna staff should be change by other city due to change complete office culture main think office open timing is 11:00AM, they shown backlog in our country

Regards
Abhishek Agarwal
Patna -Bihar

1. My mobile no [protected], tataindicom made false promises to me by saying free mobile phone instrument to us, however at the time of surrendering, we realized that this is not free but is on emi basis. EMI of 200/- is charged every month along with the bill. Nobody told us that this bill plan is actually an emi.

2. We were never told about exit clause as well, which is applicable if you are canceling phone connection before years. We were simply cheated by tata indicom and now tata indicom wanted us to pay 2500/- for canceling.

Best regards and beware!
Rashmi
[protected]

I could not call to custmer care by my mobile, It dont connect to cust.care last one moth why.

I called to cust care by banother mobile but they did not give me right sujetion. I have to some question about the rechage and stv.

Please help me as soon as possible

Since last three days, here is no network coverage in IMT Manesar, May I know how much time you required to solve the same

With in a fortnight of securing the internet connection from Tata Indicom, Chennai (which itself was an ordeal), the connection stopped working at least on 6 occasions. Every time after several reminders, some body would turn up and change the router or junction box or channel or something and the connection would work just for a few hours. Again the routine of calling them would start. Totally disgusted I asked them to refund my money(several emails to Mumbai, chennai and in their feed back page). They have the audacity to say that somebody from Tata would collect the router without giving me any acknowledgment or receipt and I have to wait for 2 months to get my refund. My small advice to Tata top management would be -"enter the filed after training your people thoroughly and after ensuring all systems are in place". Dealing with Tata people in Chennai is nerve wrecking experience and the curses they get from gullible customers will not certainly put a group like Tata's in good stead.

HI Iam AnneLis, TATA POST PAID BROAD BAND service is very

bad. Always there server is down weekely twice, when ever we call to file a complaint there is no proper answer, I want to know, How to get rid out of this problem?PORUR, CHENNAI-600119

HI Iam AnneLis, TATA POST PAID BROAD BAND service is very

bad. Always there server is down weekely twice, when ever we call to file a complaint there is no proper answer, I want to know, How to get rid out of this problem?PORUR, CHENNAI-600119

Hi Guys,

I know all your words are emotionally good; the apt of complaining is true but this will not be listened until you shown the message in higher level. Your words are poorless shouting inside the room. If everything is true, then pls follow things;

1) http://www.icrpc.org/ [Get consumer complaint procedures]
2) Collect all e-mails like sales, customer service to all branches/countries - relevant to the Tatat Indicom Services, send all your concern details, may be atleast one of the e-mail will be pointed to a right person [higher level] in the company
3) If the 2 doesn't work, Consumer Failure Community to be made, Create Online Vote, Banner Ads to publish about your protest which can bring some community support.
4) Address TRAI [Telephone Regulation Authority Of India] - Move legally.

I hope this will helps.

Regards,
Enigma

My Tata indicom Broadband A/c No is [protected]. - Velachery, Chennai. The connection worked oly for two days... They say that the modem is faulty... Took away the modem for repair one month ago. Yet to get it back... All phone calls in vain... In addition, M/s Sougath, Gayathri and Sankar, who claims to be the staff of Tata INDICOM ...find saddistic pleasure in using abusive language... My payment gone ... in return I get only agony.

Smitha Prakash

worst tataindicom

We have made a submission requestion on 15.07.2008 and the reference number is [protected].And the instrument had been taken by tata indicom person on 25.08.2008 the receipt number is 34874.but we have not yet received any reply & refund from your end.Excepting reply from your end.

my connection was banned i would like to submit my adress proofs please send me the tata indicom outlets in chennai and also their adresses

I have Tata Indcom Landline. Now My Landline is deactivated. Because I am not recharged my prepaid phone. I am out of station for past 3 months. I want to activate my phone. What I have to do. Please give me a suggestion.

My Phone no. 044 [protected]

Thanks

Regars

G Dilli Babu

Sir,
Yes
The worst behaviour of tata staff is too much
The chairman sri Rattan tata has started this
with good ideolgy
and the staff working for him are horrible
If he omes to know about the compalints
he will prefer to wind up tataindicom
as he is thinking shift nano from west benagal
Regards

hi
tata indicom broadband service in chandigarh very very very very bad, its working in only two days in week.please you should go to another company.

Quick Summary of my experience with TATA Indicom broadband @ Chennai.

TATA Indicom broadband (VSNL) guys lost track of money they took from me.
Kept blaming about non-payment and started to de-activate my connection without prior notice.
Remember I am a customer who had been using TATA Indicom broadband for a year now.
Activated the connection Feb 15th 2007

If this is how they treat their customer who had been using it for a year, forget those new comers. Will be treated next to piece of ###.

They have damn good technology in place and BUNCH of IDIOTS to maintain their backoffice operations.

Another way they cheat customers is by not giving the downtime credit for usage.
Its like sarkari office... Working or not you still need to pay the full rent.

Now read my communication to TATA Indicom broadband and their response.
-agni sharman
Chennai.

Here is the copy of my communication with TATA Indicom Broadband @

http://www.agnisharman.com/vsnl.htm

-Sharman (agni)
Sharman’s Cab Company
mailbox@agnisharman.com

Tata Indicom is a well known brand. Every one is aware of it. But their payment gateway is complete ###. It shows your transaction is failed but the money is swiped out of my card. When Complained they respond saying the complaint is forwarded to the concern dept, but no refund. Is there is any government body that I can send in the complaint to look into issues.

Thanks,
Khasim Khan.
Khasimkhanmd@gmail.com

I agree with chetan Ramakrishnan. I am using tata indicom connection from april 2007 and faced problem of internet down every month. Instead of asking them to give a uninterrupted solution, my internet goes more often the Area Manager Mr.Praveen mobile no [protected] has promised me uninterrupted connection but this was not so.

Tata indicom is one of the ### connections provided. Their customer care is the worst i have ever seen. They do not reply on to the complaints registered properly. I personally use this connection and the connectivity is there only 15-25 days in a month (maximum) in around 9 months of usage i might have approximately used about 6-7 months of internet. There is no other option for me since BSNL has too many customers in que it takes time for them to get to my form. When a complaint is registered they say "you will be contacted within 12 working hours" not a single call for a week! finally i some how get the technician's phone number and report him about the incident. Next time i call him i hear the *Tring-Tring* for about 10 times! Why doesn't he pick up my call? I call several times and he doesn't pick up the call later it is "The number you are trying to call is switched off". I SUGGEST PLEASE DO NOT OPT FOR TATA INDICOM "or better connectivity switch to tata indicom".

Bulls s**t... my phone tat is GPRS enabled connected 2 a data cable to PC gives better connectivity!

Ask your credit card company for a chargeback.

I had applied for TATA INDICOM broadband connection on 27/8/06 with payment of Rs. 2190 /- under the scheme i.e. Rs. 500/- will be towards installation charges & Rs. 1500/- towards 3 months unlimited pack @ 64 kbps.
Further checking the Account it was found that the package installed & registered by your engineer was Surf 1500 ( MRP 1230/- ) @ 256 kbps & not the Unlimited pack as per application form.I have already registered compliant with customer care vide compliant No. 393756 dated 16/08/06. You are requested to kindly take of above & do the needful as per request in the application form.
An early action will be highly appreciated. To save face the company has given me their demo card to surf. The asked pack has not been registered till date.

Regards

S.K.Iddalgi
SANJEEV IDDALGI
skiddalgi@hotmail.com
5623,Modern Housing Complex,Manimajra,Chandigarh 160 101
tel: [protected]
mobile: [protected] /[protected]

Dear Mr. Vijay Shivkumar
I think you should go ahead and sue them, They have been doing this to everyone and i have faced similar problems too. Even their call center staff are trained to lie and give bull ### stories. They are spoiling the name Tata which at one time we looked up at. They will go on promising you the moon until unless you take some legal action. I have contacted my lawyers too for a legal action against them.

Regards,
Joeseph

To
The Manager
Tataindicom Broadband Services
Bangalore
INDIA

Customer Name : Xtremesfx
Application / Receipt Number : 712614
Plan : Prepaid 6 months 64 k
Amount Paid : 3143/-
Cheque Number : 004435
Cheque Dated : 22-05-06
Sales executives name : N.V Suresh
N.V Suresh’s Phone : [protected]

This mail comes to you reminding that I am still waiting for the broadband services which you promised to start form 14th June 2006

Summary :
The Sales executive who picked up my order on 15th May 2006 had promised to start the service from 14th June 2006

He had also promised that the technical team will come and do the needful, But till date I have not seen any thing happening

I have called on 16th June and have registered a complaint about the same for which I was assured that I will get my connection within 2 days

Meanwhile the Sales person N.V Suresh has disappeared and his phone is always switched off. I haven’t heard from any one from Tataindicom Broadband customer care team either.

Listed are the complaints made

Complaint Number : [protected] on 21st June
Complaint Number : [protected] on 26th June
Complaint Number : 3711870 on 29th June

All my complaints have fallen on deaf ears I look forward for your response, failing which I am forced to take this matter to the Court of Law.

Thanks

Vijay Shivakumar