Tata Teleservices’s earns a 2.7-star rating from 174 reviews, showing that the majority of telecommunications clients are somewhat satisfied with service quality.
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Pathetic product, shoddy customer service
I was a customer of TataIndicom for approximately 8 months however their product - 256kbps (1GB Cap) went from bad to worse within the last 4 months.
First there were frequent disconnections (not due to billing), the reason provided later was that the lines were being cut by dissatisfied/disgruntled Distributors.
Next when the lines were rectified the speed dropped to a pathetic 4KBps (32kbps) ..
I was a heavy user, always exceeding the Cap by at least 500MB! However those last 4 months my usage did not go above 30MB (and thats the total for all 4 months as opposed to 4GB).
Then the billing months were being updated due their system changes and I was charged for proration. I was credited for the days I had complained and not the days I could never use the service and couls not call up as their lines were perpetually swamped!
I am now being pursued for Rs 1500! However the reimbursement / compensation is still pending!
Thats the story of the Product ... Now the Customer Service,
The Agents refuse to transfer the call to the Manager stating that they are always in a meeting. I work for a BPO and I am aware of the escalation procedure! I was hung up on by the Agents and the so-called Supervisors never call back as promised!
Tata indicom service is like hell
Due o urgent requirement, I took Tata Indicom Broadband on 25th Feb 2007. Connection got activated only on 27th Feb 2007 though it was told that it would start on 25th itself. From 28th Feb 2007, the link was down for 6 days. I called up customer service twice daily, but not even a single time i received a callback from Tata Indicom.
Again now since 21st Mar 2007 the connection is down again and till today 27th Mar 2007. There has not been any callback from Tata Indicom though I have been calling everyday. The customer service people say "I will make sure somebody will definitely call u back" every time i call.
I really regret to have taken that connection. AND now i have to suffer for 6 months. I want to discontinue, but they say i cannot get my rest of the money back.
Tata indicom broadband service is pathetic, my connection is not working for 10 days this time only. Last month it was down for 20 days. Despite calling the customer care every day nothing has been done till today. I tried to contact the senior person at customer support but they sey no body is picking up the phone i think they just transfer you call to empty cabin. There is no update what so ever about the restoration on connection. I am fed up with their service. Please do not take it you have alternative. Or i think better not to have any internet as poor service is worse then no service and you end up with losing your money.
I purchased the no [protected] with 2000 mints 2year validity , purchased at Old Rajindear Nagar. But the problems is that After depositing the ID proof and and 500 Rs. after a one month Tata Indicom disconnect this Phone and I cannot talk even Customer Care TATA, I call TATA service center but its waste of time and money and I even not get even response for TATA customer care bcos there if I call from any other phone they not even talk!
I am a new tata indicom broadband customer, i had taken his service some 20 days back. After using internet for 10 days, my internet stopped working. I called the customer care for some 15 times till date, but my complaint is not yet resolved. Its already 10 days that i had registered the complaint.
When i try to call the customer care service, they assure me that the complaint will be resolved ASAP, but all in vain. I don't have any idea, for how long i have to wait for the internet connection at my place.
My Tataindicom Broadband connection user ID is : radha.98@vsnl.net
My address was entered wrong as Prasad Rao.
Please change to correct address
The Address is :
Dr.N.V.N.Charyulu
1-2-36/A/1; Gaganmahal road;
Domalguda ; Hyderabad-500 029.
Tel.No: 040-[protected]
Cell : [protected]
I have a Braodband connection from Tata Indicom.But the service provided by it is the worst. Most of the time there is some problem and its affecting my work very badly. I am not able to browse internet since last three days. Though i have lodged a complaint but its not resolved yet.
For the last 3 months despite repeated complaints the broadband connection has not been restored.
Can somebody help me file legal proceedings at consumer forum?
Im from Chennai - KK Nagar. I'm highly frusturated by the Worst services of Tata Indicom broad band services. No customer call is attended and the line is always engaged or not responding. Shifting of connection seems to be not their job even after paying the stipulated fees. Spoiling the name of TATA. If such problems continue, it will be their suicide exercise, neverthless.
Mene abhi 2 din pehale connection liya he or ye 2 din me muje aadha din bhi net use karneko mila bohat bakwas saervice provide karte he bohat matlab bohat bakwas service he
We have taken a pre-paid tata indicom broadband connection with unlimited download facility. Usually the validity is three months. Every three months we used to renew. Tata Indicom is never bothered about the proper upkeep of accounts and consistent internet connectivity. They suspend the account at their sweet will and pleasure. If we had ignored their warning, there is a justification. They never send any warning to customers. When asked they resort to lies and tell that they had sent the warning nearly four times. This 'disservice' has become really nauseating. But your personnel are least bothered about the service. We should get continuous internet connectivity and for this if you charge more, we do not mind to pay. But putting the customer without Internet for days together is not a decent attitude. Why don't you screw up the service people to pay attention to customers more? Now we are forced to take an alternative internet connection and gradually, we will fade out from the scene of TATA indicom. If you can give a better service to customers, well and good. Otherwise you will continue to lose clients.
From: Silpa Constructions
silpac@eth.net
i am also facing problem with tataindicom broad band, today itself i send my fifth reminder to them:
Fifth Reminder Letter
Complaint No. 5805818
Dear sir
I send the first letter on 19th June, 2008, till now I have not received any refund!
I am using ur broadband service from day one, you are in our locality. I am a registered sub broker of national stock exchange, without broad bandservice I cant run my profession, For last 170-180 days. No service is available in our laketown, kolkata area. I visit your customer care officer, vsnl ultadanga office personally, she informed me that there is some local vendor problem with the management, and when it can be solved she has no information from higher authority. Keeping good faith at your, on 20.05.2008, I renewed my validity for next six months, I paid INR 1.347for that. At present I have credit balance with you INR 3423.22.
At present u r unable to provide me the broadband service, so please refund INR 4770.22 within fifteen days, else consumer court is there to save me.
Regards
Somnath basak
347, laketown, block A, Gr. floor, kolkata700089.
12.11.08
Fraudulent dsa's
This is to bring to the attention of Tata Indicom- Walky services.
I was approached by one of their DSA's - Trinity Services in Mumbai, for a Walky subscription. They offered a spacial rate of Rs:561.00 and the numerous Plans. I opted for the Rs:180.00 Plan.
They offered that if I make a cash payment, I would be provided running services within 3 days. I signed their subscription form on the 27th of Feb'07.
At the time I had informed them that I will be available only till 13:30 hrs at residence beyond which I leave for work and there is no one available after that at home. They agreed to arrange with my specified time.
However, till now no one has reached for a verification. I continued to call their Representative, Umesh however, after the initial one or two time he has stopped receiving my calls. Thereafter, I tried calling their office, Trinity, and the representative who received my call, promised that someone would visit me after hearing my complaint and that she would send the request to the concerned department.This was around the 12th or 13th of March'07. However, no one has shown up till now(19th of March'07) and since the four days no one even responds to my calls. Someone did pick up the call on Friday last, 16th of March, however, did not speak up. Now neither has someone visited me nor called me for setting up teh appointment. Now I am forced to believe that they hasno intention of paying back my money nor set up a connection. I would urge no one to get into their talks and buy connections until they come and first setup one at your place. It may be possible that this is just a conning company.
Airtel playing pranks/tata indicom out of stock
A copy of email:
I, Ms Kothakota Ashalata Prabhakar have been using the prepaid ([protected]) airtel connection for several years and it is certainly more expensive than a postpaid connection. However, the airtel customer care executives resorted to perverse harassments. I was gifted with an expensive laptop having all latest features. For over two weeks the airtel customer care executives are merely responding like recorded parrots without offering me proper guidance or the various options to choose a GPRS connection. Ultimately one Alok on 28/2/07 at around 7.30p.m. managed to give the internet connection but deliberately gave the wrong advice to choose a low speed modem. After which the processing was too slow to work on the internet.
Thereby, on 2/03/07 I once again phoned the 121 1411 option around 6p.m. Some Srinivas answered but could not help me with the problem. I was harassed to call several times and one Vamsi began to deliberately mislead me by asking me to disable the firewall security program and in the meanwhile the system revealed the diagnostic problem. There was also an update in process without seeking for the same. It is to complain against the male customer care executives who all have been perverse and sadistic towards me instead of offering me an unbiased and genuine customer service. They willfully and maliciously misled about the disabling of the security to cause internet threats and also the choice of speed modem was too low. The airtel staff are playing pranks with me and thereafter there has not been any response from their end. They are deliberately setting all my calls to recording machines.
It is to sincerely seek for recourse in this matter. It was the ### end of the day and I was terribly tired from a whole day at the office. It was natural that I was driven to the verge of outburst anger and curses. The perverse executive staff have driven me to a state of anger. And it is entirely their fault to deliberately connive and jointly harass me. It is a demeaning, shameful and cheap tactics adopted to harass a woman customer and worst is to cause internet threat by misleading me to disable or switch off the firewall security.
The mischief mongers should be checked and refrained from willfully harassing a lady customer. The Airtel company is obligated to call and offer remedy for proper, correct and unbiased service. The Airtel Company ought to offer the choice of GPRS available or other internet options without misleading scopes causing any damage to my system through internet threats.
Also Airtel thrives on profit in the business world where just anything is possible.Please offer me remedy and proper customer service without playing dangerous pranks.
I had also approached the Tata Indicom to avail the internet options of Data Card or the Plug 2 surf. Here again the problem was calling several phone numbers several times or repeatedly for adequate response. Each and every time a new voice or a new name or a recorded response expect the customer to repeat the problem repeatedly and only to redirect. I had also called the Mumbai office. However in the end it was only to end up disappointed (as informed by [protected] Murthy) that the plug 2 surf option was not available and shall not be so for another 15days. I fail to understand the publicity or the purpose of advertisement when the Company offices quip like parrots and offer lame excuses about unavailability thus harassing and wasting the time and energy of customers. I had to spend two days wasting phone calls over this issue and ultimately without any remedy.
It is to put forth my grievance about the lackadaisical nature of customer service offered by the stated private telecom offices and the pranks played. The same need not be trivalised.
Ms. Kothakota Ashalata Prabhakar R/o F-403 Gharonda Veera Apts Padmaraonagar Secunderabad-25, Andhra Pradesh India.
Cell Ph Nos:[protected] / [protected]
i want to know that which type of political stress you fight.and pleas tell me about your strength,opportunities
Sudden withdrawal of value added service
I was shocked to know that tata indicom is closing there value pack of free incoming while roaming... I purchased 2 phones of tata indicom due to this scheme only... And sudden withdrawal of this service is going to land me up in problem... When i asked for the reason from the customer care they said what can u do by knowing this ridiculous... At least a roper reason should be given... If you are closing this scheme for the new connection it should remain active for the users who are already using it... What kind of postpaid connection is it? In postpaid connection when u subscribe for a service it should be activated throughout... I know there will be no impact of this complaint but i just want to suggest people please never go for tata phones... I have not seen a single people who is happy with indicom.
I bought a TATA indicom mobile in June2006 with the Value Added Service of unlimited free incoming while roaming. Now suddenly they are withdrawing this facility. How can they do this to all the existing customers. They may revise the tariffs but cannot withdraw the facility.
I Sk Wasim Akram send a mail to nodal officer regarging activation of my connection no. [protected]. But still i didn't get any reply
from there side except one call from hyderabad India, They said me we will mail you with detail today (23/04/2009). But i did not
receive any mail from there side still. Are this is Tata Telecom Service Of Nodal officer toward Customer?
I am Attached a copy of that mail Below.
----- Forwarded Message ----
From: Sk Wasim Akram
To: nodalofficer.kol@tatatel.co.in
Sent: Thursday, April 23, 2009 12:51:40 PM
Subject: ACTIVATION OF CONNECTION NO.[protected]
Dear Mr.Pankaj Sengupta,
I Sk Wasim Akram by Occupation Business Man owner of Wasim Enterprise.
PURCHASED DETAILS:-
Life Time Cmo Connection No.[protected] : Rs. 4000.00
Life Time Charge : Rs. 561.00
Nokia 6275 : Rs. 8999.00
Huawei C5100 : Rs. 3799.00
Sim : Rs. 99.00
Sim : Rs. 99.00
Sim : Rs. 99.00
Total Purchased Amount : Rs. 17565.00
on 18/04/2009 From TVH Howrah (Avishek Banerjee).
He said me it will activate by Monday (20/04/2009) But still it is not activate. Today is (23/04/2009).
Therefore i am sending this mail to you & please provide me what is the reason for not activation.
And i request you to activate my tata connection no. [protected] today because it is urgent. & also
I would like to inform you if it will not be activate within today then i request you please refund my Rs.17565.00 & deactivated my other two connection which is running in my name.
please do the needful
Regards
Sk Wasim Akram
Cell : +91 [protected]
Office : +[protected]
Resi : +[protected]
fax : +[protected]
Email : skwasim_akram@yahoo.com
: wasimenterprise@in.com
Bankra Bartala Bara Bagan, PO: Bankra, PS: Domjur, Howrah: 711403, West Bengal, India.
surrender my postpaid no as soon as possible
Same case here ..
I lost my cell and want to block my SIM. I made contact with custmore care but similar problems . my card is not yet blocked.
Stolen person can misuse the card.. so i think Custmore Care should take care of it specially...
Today, between 6:15 and 7:15 pm in the evening, my mother's Tata Indicom handset (number [protected]) was stolen from Santacruz area in Mumbai.
Inspite of repeated efforts to get in touch with customer care to get the number blocked, I have been unable to do so. There has been no response from the number given even when dialing "9" to talk to the customer care agent.
I request that a separate section both telephonic and online be developed to handle the loss/theft of cell phones so that abuse of calls by thieves and terrorists can be prevented.
PLEASE BLOCK THE NUMBER [protected]
TRAI has objected to this revolutionary plan of Tata Indicom lately and asked them to stop unlimited free incoming calls while roaming. they were helpless but to remove this plan from market.
I am using Tata Indicom service for the past 4 years and I feel they are providing exceptionally good service just match the tarriffs on theirs with others on yourbillbuddy.com and you will know all.
Also the 49 paise acheme given by others was started by aTata Indicom an year back.
Trust them they will surely deliver.
Tata Indicom - the only brand in India with no conditions apply.
Thanks,
Bhavin
Dear all,
I am facing many problems using TATA Indicom Connection, i have a Head set LG 6335, now i want to change my connection From TATA To Reliance So please give me what i have to do for the same
I am one of the Tata Indicom post paid mobile customers adversely affected by a recent tariff change effected by Tata Indicom as described below.
2. On being offered an optional package promising unlimited free incoming while roaming for an additional monthly charges of Rs.150 by Tata Indicom, I had subscribed to three Tata Indicom post paid mobile numbers ([protected], [protected] & [protected]) with the following tariff structure for each mobile:
a) Plan Name: Business Silver;
b) Monthly rental Component: Rs.224/-
c) Roaming Rental: Nil with roaming tariff same as home tariff;
d) Unlimited Free Incoming while Roaming Package: Rs.150/- p.m.,
subscription to which was optional;
Thus the minimum total monthly commitment was Rs.374/- per mobile number with the facility to receive unlimited free incoming calls while roaming.
3. Subscribing to Tata Indicom required me to purchase new CDMA handsets. I was also given to understand that the package offering unlimited free incoming while roaming package would always be available to me because it was insulated from future regulatory restrictions as roaming to Tata Indicom customers was available on its own network only.
4. It is learn that in its recent regulatory order TRAI has advised cellular companies not to levy roaming rental from their customers and has prescribed reduced roaming call charges. This order was not supposed to affect CDMA operators viz. Tata Indicom, Reliance Infocomm etc. as these providers offered roaming on their own networks only and had not been charging their customers any roaming rentals. However, taking advantage of the recent TRAI tariff orders on roaming, Tata Indicom, in a communique, has on its own effected the following tariff changes in my case, citing recent regulatory orders pertaining to roaming:
a) Monthly rental component increased from Rs.224/- to Rs.374/- (224+150);
b) Unlimited Free Incoming while Roaming Package offer worth Rs.150/- scrapped and in its place a complimentary 750 minutes of free incoming while roaming has been offered leaving the minimum monthly commitment of Rs.374/-, unaltered.
5. This makes it clear that the above tariff adjustments effected by Tata Indicom is illegal and it has been effected by deliberate misinterpretation and taking advantage of the roaming tariff regulations recently advised by TRAI.
6. Do any of you know whether the original service terms of unlimited free incoming has been restored in case of any user?
Mr. Parwez Ahmed,
Flat # 301, Block-D,
IRWO Palm Court (Rail Vihar),
Sector: Alpha-I,
Greater Noida City,
Dist.: G.B. Nagar (U.P.)
PIN - 201308
E-mail: parwez1269@hotmail.com
Hi,
Tata Indicom is a big theft, plz don't go for any value added services from tata.
I had taken a 'Twin talk STD Light Pack' under which call to only one tata indicom number is @ 25 paise per minute. I asked for a number and for two days they told me the same number which i had asked for and then they them self changed to some other number and from 1st June i have been requesting them to resolve the issue and these people have made my bill as per normal call rates of Rs.2.50 per minute. They have taken an interim payment of Rs. 5500 from me saying that my credit limit is only Rs.1000 and my rest amount will be adjusted once my bill will be generated. My out going is barred from a month, so this tata indicom is fake and better for all to keep away from these cheats. I call customer care daily 5 times and they say that they are following up...
Same case here, I had bought two Tata - indicom post paid connection, upon the assurance of Tata Marketing guys. When I had purchased the Phone I was assured that what ever services are given to you now will remain with you till the time you are availing the service. Now suddenly Tata Guys have taken off this offer. I have surrendered both my connections due to this reason. I have had a financial loss due to that (Cost of two CDMA hand sets) and of course the feeling of being cheated by a major telecom player in the country. Tata Teleservices should seriously review this.
The biggest joke is, when I called the customer care they gave me the reason "This has been done as per the instruction from TRAI"
Everyone knows TRAI has been working to slash down the communication rates, when did ask TATAS to do so. I at all such kind of decision came from TRAI why this was not flashed in the Media. I would not mind if tomorrow Kajol and Ajay Devgan come in a Add and ask users "Switch from Tata Indicom, its bull ###"
Return of cash advance - 6 months overdue
This is to inform you that I had gone in for a TATA Indicom phone connection last year but surrendered the phone due to continuous faulty connection as well as uncaring customer care personnel. The connection was finally removed after nearly 5 months of filing the complaint.
When the sales person (Mr Diwarkar) visited our home, he suggested that there was abetter scheme where one could pay Rs 1122 and get a new connection where one doesn't have to pay any rentals for 3 years. My husband decided to go in for it and paid the cash amount of Rs 1122 on Oct 26th 2006, and a cheque of Rs 250 for installation, to Mr Diwakar, who said that he did not have a receipt and that he would bring the receipt and the instrument the next day. We waited for 5 months and in spite of repeated reminders to this person, he did not install the new phone.
The TATA Indicom tele-helpline is a waste of time as our calls keep getting cut or error messages and our endless calls were met with several excuses including personal problems for not fixing our phone. Towards the end, he refused to even pick up our phone. Finally, my daughter called from her phone and his wife answered the call and gave it to him, unsure of who the customer was. When Diwakar came on the line, we requested him to return the amount that was due to us as the connection had not been installed for nearly 6 months.
He came home 2 days ago with the cheque of Rs 250 and said that he would return in the same evening with the cash amount and the complaint form. He also said that he has lost his phone... the mobile no. he gave us was [protected] . With no address and an untraceable phone to contact him, we are finding it very difficult and near impossible to retrieve the amount that is due to us.
We are sure that TATA Indicom is aware of its dealers and their personnel but it is indeed awful that customers like us, who are elderly people, have to bear the brunt of their untrustworthiness and utter incompetence. If there is anyway, the higher authorities can trace Mr Diwakar and his ilk, and take them to task, they would save their clients from undue harassment and restore some faith in their business operations.
Kavery Ganapathy,
Bangalore.
Well, I am joining the band. I am going through the same problem now. I wanted to cancel the connection as I was rarely using it and thought it is a waste of money since I will be using mobile all the time. But they offered the same scheme where I had to pay Rs 1000/- + service tax, and for 3 years I dont have to pay any more rentals.
The phone was working good till the day I opted for the new scheme. Since then it is not working, keeps beeping once in every few seconds as it says "entering the service network", "leaving the service network". I complained twice in last one month, both the time service person came but the problem is not fixed. he started telling antenna is faulty and etc. I do not understand how chaning the scheme makes antenna faulty. Now I have to see how to escalate this issue to higher mgmt. I did not see an option in the web site.
From last one month, I am unable to use the phone and I do not know how long I will have to fight to get my money worth.
thanks,
chandra H
Tata indicom Customer care is the worst ever seen infact instead of taking care they increase our problems they are not capable of doing one activation in the given time. I dont wanna waste my time to type more on this.
Did they say 'customer service'?
Text of a letter I sent to Tata Indicom.
Quotes Begin
Dear Sir/M’am,
This is Sushant Sreeram and I write to you in relation to a Tata Indicom Mobile Postpaid connection that I applied for and the consequent travails of acquiring the connection.
I had applied for the connection at one of Tata Indicom’s distributors (K.T Enterprises located in Andheri(W), Mumbai) on the 17th of Feb, 2007. I submitted all the documents required, paid the required amount, filled in the application, attested all the supporting documents and was informed by the distributor that the application will be processed right away. The next morning, I receive a call from the distributor informing me that the documents I had submitted were insufficient. I failed to understand why he couldn’t have informed me of the same the previous day when I had submitted all the documents as per his directions. I called up Tata Indicom’s Customer Service number (+[protected]) and was informed by one the representatives that the documents I had submitted were necessary and sufficient. Flummoxed, I tried getting in touch with the distributor but to no avail.
In the meantime, I was awaiting the address proof verification to be done as per the distributor’s information but it never happened. On the 23rd of Feb, 2007, I visited Tata Indicom’s Customer Service Centre at Fort, Mumbai and spoke to one of your representatives (don’t remember the name, lets call her Ms. A) regarding the status of my application. She checked the database and informed me that my application still hadn’t been submitted by the distributor. This was 6 days after I submitted the application! Ms. A called up the distributor and upon enquiry, the distributor informed her that I had not attested one of the documents while filling up the application form and hence, the application was still lying at the distributor’s office. This was annoying as I had attested the application and supporting documents at every section the distributor had asked me to while filling up the application. Also, why couldn’t the distributor have informed me when I had left my residence phone number with him? He informed me that he had apparently tried a couple of times and that there was no response. This wasn’t surprising since there’s no one at my residence during the day. The distributor believed he had relinquished his responsibility as he had tried a couple of times without success. It took for me to go all the way from Andheri to Fort and speak to one of your representatives for this to be discovered. I informed the distributor that I will personally visit his office the next day and complete the application and Ms. A informed the distributor to complete the installation as soon as the application is complete and activate it immediately.
I visited the distributor’s office on the 24th of Feb, 2007 and completed the application. One of the office employees then informs me that the application will now be processed post which there will be an ‘address verification process’ and then the SIM card will be handed over to me. This was in stark contrast to what Ms. A and the distributor had assured me when I spoke to them the previous day. Peeved, I called up Tata Indicom’s Customer Service. I would like to point out here the complete lack of information and cordial behavior displayed by the representatives who man those telephones. They have no/incomplete information and they take it as an offense when I request to speak with their superior and refuse to let me. A customer service representative should first of all have all the required information and in the event he/she doesn’t have it or the situation needs a decision to be taken, should immediately transfer the call to his superior. After much cajoling, I managed to speak with a Floor Supervisor by the name Mr. Milind Kharat. I had to explain the entire story to him post which he assured me that he will resolve the issue on a top priority basis and that he will call be by 1600 hours (the call was made around 1330 hours). Having gained his assurance, I waited for his call till 1700 hours with no response. Frustrated, I call up the service number (remember, all these calls to the service centre have been from non-Tata Indicom phones and therefore chargeable) and requested that I speak with Mr. Milind. Again, the representative refuses to transfer my call and after explaining the entire story to him and after much cajoling puts me on hold for 10 minutes. Finally, a Mr. Sunny comes onto the line and informs me that Mr. Milind is not on the floor currently and that I call back after 15 minutes. I call back after 15 minutes and this time again, the representative refuses to forward my call to his superior leading to me explaining the entire story to him and much cajoling after which he puts me on hold one more time. Then a Mr. Alhaj Hanjgikar, supposedly one of the Floor Supervisors, answers the call. I inform him that I intend to speak with Mr. Milind. He informs me that Mr. Milind is not on the floor and that I can explain the case to him. And so I explain the entire story to one more person post which he puts me on hold again. This time, a Mr. Mayur Sasane (apparently the Team Leader) answers the call and I explain the entire story to him also. He then puts me on hold for 10 more minutes while he transfers my call to Mr. Ravin Marwah who is apparently one of the managers in the customer service department. I explain the story to him also and he assures me that he will look into the matter and call me back in 30 minutes. This one telephone call lasted more than 70 minutes. After Mr. Ravin’s assurance, I wait for 60 minutes with no response. I try calling him back but to no avail.
In the meantime, I receive a call from Ms. A. She identifies herself and proceeds to accuse me for putting her in a spot and that she had never given me any assurance that the connection will be activated immediately. Though very aggravated at her tone and intending to give her a piece of my mind, I politely inform her that I shan’t speak to her unless she changes her tone and manner of speech at which point she hangs up. Looked like all the people at Tata Indicom were busy pointing fingers at each other for the fiasco while the customer was waiting for a resolution. Typical organizational behavior.
At this point, I give up hopes of ever receiving my connection. Today (25th Feb, 2007), I receive a visitor at my residence. Turns out, he is a representative of Tata Indicom and he had come over for verification of the address mentioned in the application. After he left, I assumed that now that the verification process was complete, it was just a matter of activating the connection. I called up the aforementioned customer service number one more time and this time, spoke with a Mr. Ganesh. I inquired as to how many days it would take for the account to be activated post address verification. He informed me that I should receive my SIM card by the 27th of Feb, 2007. Upon inquiring if there was an alternate means of acquiring the connection quicker, he informed me that I could visit one of Tata Indicom’s public offices and that the account will be activated immediately. He also informed me that the office will be open today (Sunday, February 25, 2007) till 1900 hours. I took down the address for the same in Andheri (E) and left for the office at 1800 hours. I reached the office at 1840 hours to find the office closed. Upon inquiry, I was told by the security that since no customer was present in the office at 1830 hours, everyone decided to go home! Hilarious! I called up the service centre once again from the Tata Indicom office itself and spoke to a Mr. Abhishek to register a complaint of incorrect information by Mr. Ganesh. After narrating my ordeal and requesting that a complaint be lodged, Mr. Abhishek informs me that he cannot take a complaint for the same since I am not yet a Tata Indicom customer! Upon requesting that I be allowed to speak with his supervisor, Mr. Abhishek informs me that he can resolve all issues as well as his supervisor! What attitude! And I thought supervisors generally had more authority than subordinates. Upon further cajoling, he puts me on hold for 10 minutes and a Mr. Rakesh (apparently another Floor Supervisor) answers the call and proceeds to launch into a long-winded explanation of his own without even listening to my problem. While I am trying to explain the issue to him that I had traveled all the way to your office in Andheri and that the office was closed before its scheduled closing time, he abruptly puts me on hold! I stay on the line for the next 8 minutes waiting for a response till I finally hang up. If 8 minutes doesn’t seem like a long enough time, try staying on hold for 480 seconds.
This, in detail, is what I have had to go through over the last 8 days. I have spent at the least 5-6 hours on the phone with representatives of Tata Indicom explaining and trying to resolve the situation. I have traveled all the way to Fort to resolve it. I have been accused of incorrectly pointing fingers at Ms. A. I have had to listen to some of your representatives behave as if they are doing me a favour entertaining me. I have had to undergo some really unnecessary trouble thanks to the completely incompetent service staff of your company. And even after all this; I still do not have a Tata Indicom connection.
How can you even think of being a successful company in light of such irresponsible behaviour? As is evident, I have interacted with at least 20 representatives of your company (including the distributor) and not a single one of them has come across as at least having an inclination to provide ‘service’. While a tag line viz., ‘Do More, Live More’ is funky, it’s useless and actually a waste of money if a company cannot resolve one single complaint. I have worked in customer development and service functions at the managerial level in India’s biggest companies and I can say I know a thing or two about customer service. And what I have experienced with Tata Indicom has to be the worst.
I will not try and explain to you as to what compensation I am expecting from your end. While I have waited for the last 8 days for the connection even after all that has happened, I would like to terminate my connection (even before I used it). I will be more than happy to return the instrument and I expect the application fee that I have paid to be returned. I am planning to move to any other service provider as I don’t think their service can be worse than this.
Thanks and Regards.
Sushant Sreeram
Quotes End
sir,
iwant full informaton of [protected]
becuase i got some missed calls form this number so please kindly sendfollowing deatil for the above e-mail
name
from which area this mobile is working
thanking you
coustamer
sir/madam
this is to bring into ur cocern that i bought a no. from ur office. they had promised me to me my choice no.
sir i hav submited all necessary documents and amount mentiond for that perticular no.
but wasnt so, i hav not provided wid that. although any other no. was given which wasnt activated on my phone.
plz take some sincer action over this. my alternate contct no:[protected]
THANIKNG YOU
with regards
PUNEET AGGARWAL
Disconnection problems, lack of responsibility
I have disconnected tata indicom landline connection 12 days before, when i went at that time those people told me they gonna disconnect it within 3 days but till now there is no response from those people they just wanna take money which i had deposited for std and isd connection and they want to take money as the monthly rental. Inspite of reminding them again and again these beggars r not responding anymore.
please cancel the tataindicom landline connection of ph - 080-[protected]
REF: LET/3194/PP/2007 August 30, 2007
To,
General Manager
Tata Tele Services (Maharashtra) Ltd.
Ispat House
B. G. Kher Marg, Worli
Mumbai – 400 018
Sub: Supply of New Wireless Landline System for Telephone no.
[protected]
Dear Sir,
This is to inform you that 1st August 2007 there was a fire in our office premises at the below mentioned address. The wireless Landline telephone system was spoiled due to the fire, hence we request you to supply a new wireless Landline telephone system against telephone no. [protected]. We also like to inform you that this telephone no [protected] is absolutely not in use from August 1, 2007.
Please find enclosed a copy of Police complaint letter for the fire as your reference.
Your prompt action in this regard would be highly appreciated.
Our office address as follows,
I. R. TECHNOLOGY SERVICES PVT. LTD.
EL-91, ELECTRONIC ZONE, TTC INDUSTRIAL AREA,
MIDC, MAHAPE,
NAVI MUMBAI – 400 710
TEL: [protected] / [protected]
Thanking you,
Yours truly,
For I. R. TECHNOLOGY SERVICES PVT. LTD.
PRANAB PURKAYASTHA
GENERAL MANAGER
My tata indicom line is dead for last 3 days i have lodged complain but there is no response to it. Even i feel that i should stop using Tata Indicom.
Unable to dial access number
I purchased Tata Indicom India Calling card of Rs 200. I used it for 10 days. After that I am not able to use that card. For using this card one has to dial the access number of the state from where we have purchased the card. In my case it is Maharashtra.
After dialing the access nos ie (1802210), I am getting a Tu Tu Tu tone. this is happening for the last 12 days. I have send at least three mails to Customer Care centre, but till now no response.
Also when I am calling the customer care nos (12678), I am getting message The number you have Dialled is incorrect. We dont expect such thing from a Tata company.
Disconnection of phone without notice
A copy of email to: pro / general manager (sales/services)
I had purchased the tata indicom walky after consulting your office in pune and your official allotted me walky after i made the payment of rs 2000 / - for lifetime incoming facility.
The documents were checked by your official as well as the authorized dealer swati communications, kothrud pune. As per their advise, i submitted my mtnl bill, copy of my driving license of uk (okayed by both) as i am faculty with educations dept of glasgow, scotland, uk.
The phone was installed on 19th and i had no problems. This morning, suddenly it was disconnected without notice. On complaining with your customer services, i was told that due to address mismatches, it is disconnected.
If that is the case, then, what in the first place the phone was allotted after verifying my documents for which copies are available in your office / distributor.
This is very serious. If i do not get my connection as well as satisfying answers to my complaint, i have no alternative, but to approach the leading newspapers for my harassment.
I conduct seminars, conferences in pune and other places all over india and abroad.
This service has put my entire work under embarrassment as my students from india and abroad are trying to reach me through this telephone line only.
This has brought my entire work to a grinding halt.
Regards,
Vijay
I have been complaining about the batery of the instrument supplied to me but i am not getting the problem solved. The staff of ahmedabad office agtreed that the batery was faulty and i was given assurance that they will change the batery however after complaining for more than three time i did not get the problem solved. To day i tried again but this time i was told that i will have to pay the full price of the new battery. This is not fair and i hope not the policy of such a reputable organisation. However i am very upset by the rudeness of your staff at ahmedabad office as well as anand vidyanagar sales outlet. Now i leave it in your capable hands this whole matter.
thanking you in anticipation of a favourable reply as soon as possible
i am a student of juet guna MP
my house in jaipur
sir
landline no.[protected] not worked properly
esliye mene ye phone "balaji tata telycom"in chomu(jaipur)(mo=[protected])ko diya
15 din ke naam pr aaj 3month ho gye pr phone nhi lota rhe h
plz plz phone jaldi dilave
my mo.[protected]
I have not read teh email... ATUL SINGH uttam nagar
vimal :-[protected]
E-mail:-vimal9512@gmail.com
If TATA customer can't slove the problem then please stop your business of TATA mobile . Don't make people fool . That's a bull ### company I have ever seen in my life . I have made a biggest mistake of taking tata mobile. They have no control on their shop and dealers
hi
i bought a tata walky six months ago now it's not working i am unable to receive and make any call it's under warranty period
My cell no. is [protected], and i have one more no. with my name .
If TATA customer can't slove the problem then please stop your business of TATA mobile . Don't make people fool . That's a bull ### company I have ever seen in my life . I have made a biggest mistake of taking tata mobile. They have no control on their shop and dealers .
That's Airtel and Vodafone is above . ...
I have two tata mobile connection . My name is Vaneet Gupta .
I have submitted my id proof two in tata dealer shop. But mobile is not activated. How did Tata Company give their mobile and give authority to activate the sim to such a shop . I think Tata company is very poor company that's why everybody get frustrated after taking TATA number.
I think TATA company has to fetch their all the dealer ship from these shops or if they can't do then TATA company should shutdown their mobile company if they had no control .
Address of shop :-
SICE Communication
Shop no. 13, X-block Market, Sector -12 Near Metro Hospital, Noida -201301 (U.P )
Please sent to My Bill page I email id.
give me some information of internet connection by tata indicom walky phone and charges or surfing . my contact no [protected]
Service barred without explanation!
I have 3 (2 mobile + 1 walky) connections of tata indicom. When i was in roaming location and my due date was still not over, they have stopped my services without any explanation and prior intimation resulting to a mental harassment to me and my family. Few customer care executives are very rude and bang the call after unable to give a proper explanation. i have already paid then vide cheque no. 368852 of HDFC Bank, sarat bose road branch dated 24.01.07. but till date my service is barred. Even my incoming service is barred.
Dear Sir,
I am using tata indicon phone for last two yrs .18 octobe iI got a message from your if you recharge with 220 you will get 270 ruppes. I recharged my phone on same day bu till date I did not recieve your extra ruppes. In this regard I had talked to your customer care executive may time but they did not give me positive response. my comlaint no is pcr06311491
Thanks & Regards
Prem
Dear Sir,
I am using a USB Datacards of Tata Indiocom but last two months i have not received the bills.
Thanks & Regards
Prem
Our Telephone No.[protected]. Payment for bill of April-07 for Rs.981=00. only by cheque is made and yet out going is disconnected. Details of payment like Cheque No, Bank's name and Branch Date of cheque and amount of cheque was given on 9th May 07, even after on 12th May 07 early morning at 2=38, out going was disconnected. Is it not harassment to Valued Customer?
Earlier We had complain for our other No64505822, for wrong charges of Rs.96=00 only for the Bill for April-07, we have already made the payment as per Bill but till today there is no response from Tata Indicom and Credit Of Rs.96=00 is not given till today.
Thus They neglect the customers' complaints.
A copy of email to TataIndicom:
I wish to bring to your notice that, my wife's TATAINDICOM service Mobile No.[protected] is being used for the last three and half years and suddenly blocked by the TATAINDICOM service providers and no incoming / outgoing and message alerts even after promising by TATAINDICOM under two years incoming prepaid service. since were are in tour and could not get proper reply from TATAINDICOM SERVICE providers we are not receiving any calls and could not bear the mental tension agony. Also, I am having one post paid TATAINDICOM mobile service from KURNOOL branch "DO MORE" scheme. (I wish to cancel all TATAINDICOM Services due to non-cooperation from your service providers)
Service barred without notice
Me and my family have been an old costumer of tata indicom service .but now our relationship are going not only bad but bitter as well.
- When our credit limit was only 5000 ,how does it reaches 14000/-
- Why consumer care recommended me to pay 2000/- as interim payment ,so that our de-barred services could be revived
- On the basis of inbuilt amount ,debarred the service thrice
- Never and ever there was a previous lapse in bill payment
- Why we should pay the money which is inbuilt and just computer is showing, of which even the most technical personals could not get a hard copy ,is there any relevance for paying the interim bill,which were asked when we visited several times in the nearest tat idiom hub at ARJAN PALACE
- After getting fully convinced I bought the package of free incoming while roaming that your published and informed criteria clearly mentions that roaming is totally free, while in practice it is so that bill is generated and later it would be discounted, which exceed the limit this applies even when it talk in between tata to tata mobile only.
- Company can SMS 100's of times per day about the ring tone, winning the car message, and other rubbish information but never and ever they informed about the barring of services.
On 13th of January 2007 a message came about over bill of about 4000 Rs, requesting to make an interim payment to continue the services. I personally inquired that why they haven’t sent a proper monthly bill to me. Reply was due to some technical error a company was unable, on 17th 0f January 2007 I get the bill and the same time I deposit the bill of Rs 3372, why should I bear for the technical error occurring in the indicom computer, this is seer violation of not only consumer right but human right as well.
I am a media person and it can be gouged easily about the tremendous loss I incurred personally and professionally. The customer care personal always took me in grant provoked me to pay interim payment, never ever they gave any idea how to contact any superior information provided by them is tit-bit not complete and convincing even the facts and figures changes with change in personnel.
Negligent and rude customer support
I have WLL connection sine last two years. The battery back up is not at all working,means the instrument won't function without external power supply. When contacted the Customer care demands me to pay for a replacement battery. This is absurd and shocking as the instrument is the property of Tata Indicom, they need to maintain and replace it unless the instrument is damaged by the user just like any other telecom e.g. BSNL.
The customer care just put you on hold for long time and comes out with negligent answer, may be my worst experience.
Do not pay salary
I had worked for tata teleservice (TCIOIP), coimbatore for the past four months. Now i had relived from there, but my 45 days salary worth Rs 11,000 had not yet given by my manager. As am a staying alone how can I manage for accommodation.
I had joined as marketing executive. But they are asking me to do the collection job also.
Rude behavior from true value hubs!
The first thing now i struggle for is how to choose the subject of my complaint. I had every type of complaints with this so called Tata Indicom Cheaters and really the present subject is only a tip of the iceberg. The story began when i took a walky post paid connection of 349 Rs plan 4 months back. I used the phone mainly for internet access from 10pm to 6 am as only this company offered this service in our area of living for "free". I was happy even with the very poor internet speed until my bills started to come. There is itemized bill and my calls cost me as low as 55 Rs per month as i made a few calls but the internet billings started to rise.Internet usage was not detailed in the bill ( as regarding the time of usage) and billed 400 to 1000 RS per month even without using the internet at the non peak paid hours. My patience stayed for 4 months and then i decided to get out from this service by canceling the walky. For that i called the customer care and the one of the dumpiest (i have literally more than 100 Gb's of data to prove it) people in the country responded to me by saying that i should file a written application in the True Value Hub. Guys all the real "funs" began after this. I went to a True Value Hub opposite the Thripunithura Private Bus Stand to submit the application. The guy at the Hub, in the usual arrogant style, demanded my needs and when i said i have to cancel my Walky he started to question me regarding address, phone number, and the reason to leave connection etc in the style of third rate police officer in the good old days movies and my adrenaline got pumped in no more than 2 minutes and had a good verbal war at the Hub. I demanded him to behave politely (or normally) and his response was how one can behave politely more than like this. Had a good time there and went home without filing the application and thought i shall make a complaint to the regional manger of Kochi and so called the customer care number. After the usual delay i got connected to a customer care fellow and to him a regional manger was a new concept!. He was more interested in transferring my Walky phone to another one and as my enemies are intelligent i said no to him and demanded the number of person to make a complaint of the TRue Value Hub. He directed the call to a lady called "supervisor" and she was too interested in transferring the phone to any one of my "enemies" and finally discussed the matter of misbehavior from True Value Hub. She said she will register the complaint and finally said don't know how to do it. Meanwhile she offered me 200Rs or so in my every month bill if i stay with their service!
As said by her i am now going to cancel my connection by filing an application at another True Value Hub. My email to the nodal officer may help you understand their service better. Here is it "Sir, I have a will tata indicom connection ([protected]) and my experience with your True Value Hub located just in front of the Thripunithura Private Bus Stand, Ernakulam is one of the bitterly unpleasant incident in my life time.
After 4 months of consistently higher bills (which i have paid in time without any complaint) i decided to get my connection canceled.Today (22/12/2017) i went there to give a written letter for canceling my connection as told by your customer care service. I think you have the "Mentally Deranged" people as representatives in true value hub. He (the guy at Thripunithura True value Hub) started to question my name and phone number as a third rate police officer does and i had the worse time of my life at ur True value hub.
It is just the best way to behave to a customer who is paying all the bills at correct time!. You and your team has done a good job Mr. Nodal Officer. I had connections with many networks and this was the first time i got in a "True Value Life Time Offer". My present concern is to get out from your "circle" as speedily as possible A quick search in the net revealed that i am not alone in this world of "Tata Cheats" and want to make TATA to all my services with you. I know this letter will not be useful for changing your attitudes and behavior but i am making a "Genuine Natural Response" as one among your "Cheated Customers"
And one more thing, the statement by your customer care supervisor "No one misbehaves without a corresponding misbehavior from the customer" is a philosophically motivating statement to me and i express my gratitude to Tata Indicom Services for teaching me these high grade concepts. I now understands your Motto "DO MORE AND LIVE NO MORE"
Long Live TATA INDICOM and BYE FROM A CHEATED CUSTOMER
Suhair Hassan,
Tata Indicom Customer Desperately Trying to
get out from Tata Indicomm Services,
Phone : [protected] (for max of next three days)"
And finally my advice is not to get in to any post paid services from this company. If you have no other choice then and only then chose their prepaid services, you will at least know how much you are going to lose beforehand.
Suhair Hassan.
I'm an tata customer since last 6 months we are using this walky. The time of purchase tata executives were behind our life for buying their connection. With lots of promises but after that they didn't showed us a good responses. After having faith on them we disconnected our 4 bsnl connection any got connected to them. Out of which 2 r office no which we need a lot any 2 are res no. Since the beginning of the day we are launching complaint 4 battery prob and after 6 month they showed us a response and changed our battery but still the battery is not working properly.
The walky connection is two years old. It is used primarily for STD calls. We discovered last month that we are paying far higher rates than prevalent at present. On complaining, we were told it is our fault as we had not changed from our 'obsolete' plan to the current One India plan.
Change to the new plan was refused until January 2017.
Finally, since the last week, the phone is disconnected, despite regular payment of bills for the last two years.
Have now resolved to stop using the service and have taken an Airtel fixed line instead.
I have surrendered my tata indicom walky on the date of 5/3/2017 at cannaught place hub new delhi agency code is CPTVH. Whereas my account no. was [protected] and the telephone no. was 011-[protected]. Now three months has passed away but the refund of security deposit of Rs. 1000/- is still not received.
Tata is a big cheater!
I have worked in the telecom industry previously. Switched many employers. I can tell you, this is standard even with Airtel. People who do not find out what the latest plans are, end up paying the same old higher rates. But if the rates increase, all of them will promptly change your plan to the higher rates. This is how all of them (I've worked with 4 big names) work. However, there is good news for you Ms. Sangeeta. The solution to your complaint is that, as a consumer, you should be a little more vigilant. Not just with Telephone/Internet SP's, but everywhere else. Groceries, Consumer Electronics... you name it, this is the standard trick. They lure you in. They try to make you loyal to their brand. Then they rip you off. Every 3/6 months keep checking your bills and see if there are any alternatives that are cheaper/better. Do your research. Internet forums are a great help. Brands are just a sham. A ploy to make you loyal and then rip you off. Don't hesitate to change your brand every now and then. And don't forget to share your experiences with the rest of the folks on forums. Just once in 3 to 6 months, depending on your convenience. We can help all of us. The consumers.
No refund of money is not the fault of TATA. They do refund the money back. I have worked there previously. The employees of Tata take the money that the customers should get. In many cases the customers are not even aware of the refund they are entitled to. Its very easy to fool them. I should admit, I also enjoyed some of it when I was there.
hi aim sukesh in 2017 June i join tatatelecom as a drict sales for CCB and PTB for PCO connection in wast work in kerala in thrissur dristit i took four conniction for one costumber but Tata delivery only the PCO Booth now going to two years they did not give the connection until know i took the dd under the name of tata telecom sn plaza kochi the costumber complinde ther is no proper responce now the costumer he is going to a post a case in the court against tata plese hely me i want to know the kerala head for telecom and i need guid how to move for file a case i have dd; number and Cafe no for the connection help me plese
i am too very much agree with you complaint. the Tata indicom servise if poor like anything the person who work under them r rural no education, nothing, i think this is the main reason they are not having any boom in tele line like airtel Voda phone idea have.
i think Kajol and Ajay would have to leave this company for add.
my phone is not working [protected]
I have a great experience with a Tata Indicom Senior Staff of Kochi . Tell me how to complaint to his superiors in Kochi or at the head Office. He has cheated by taking cash to install the repeater .
Tata Indicom staff misbehaved with customer!
Caller tunes does not work
Caller tune was not been activated but currency has been cut from my balance and when i tried another time same result.
my caller tone is not working but my balance get reduced
i want the list of the caller tunes so that it is easy to search my fav songs list of caller tunes with there codes i will be very thankful to you
sudhakar
sir
i have try to find the caller tune (picture abhi baki hai mere dost )at 12800. but i am
failed and i have lost 30 rs. but i can not set this caller tune our mobile no [protected]. so i request u pl help me regarding this problem or pl set my mobile no [protected].
my name satish dhage.
last rechrge 50.00 Rs
tata indicom i want ayyappa caller tunes to my mobile
sir
i have try to find the caller tune (tujhe yaad na meri aayi kisi se ab kya khena)at 12800. but i am
failed and i have lost 30 rs. but i can not set this caller tune our mobile no [protected]. so i request u pl help me regarding this problem or pl set my mobile no09212765954.
my name prabhat kumar
last payment 800 Rs
thank s
sir plz send hello tune code meri kismat me tu nahi film prem rog [protected]
I am also TATA Indicom customer and using it since last 2 years.I have faced the same thing what happend with me when i have tried for activating caller tune balance was less and a day after i have recharged with 200 rs. again tried to do the same nothing has happend.
1st day:
i talk to csr on that day when i have recharged i told the whole story they told me that within 24 hours your query will be solved.
2nd day
again after 24 hours i have called them again the whole story after listening he said we will work on your complain and it will be soved within 24 hours.
3 rd day
same situation no change same story the csr said give us last chance to solve it i told them to pass the call to their superiors that person was keep on saying i really apologize but neither transferd the call to superiors nor solved the query.
4th day when i have made them call again the same story repeated and i told them i want to discontinue the service of caller tune they said your query will be solved within 24 hours i told him i dont want to wait for 24 hours i told him to unsubscribe the caller tune facility customer care representative again within 24 hours your query will be re solved and i was keep on telling to pass the call to the head of the customer care dept. he was not listining to it and keep on speaking let me check out your details it was really pathetic i m fadeup with the connection.
5 th day i did call to customer care and told him to transfer to the head he has just cut down the call and the name he has given was also flase. when i have asked for his name he told me there is no one of the same name.
I am requesting others not to spend their sprecious time before talking to customer care we should try for another company because these TATA Indicom customer care people do not really bother.
The customer care is worst in TATA Indicom i have never seen such a care less people before.TATA Indicom has to change the name rather than customer care the name should be customer harassment.
I am requesting you if you can fail complain against them then only they will take some necessary steps and stop harassing customer.
please my cell caller tunes mahboooba -2 app ka suroor code
pelease my cell caller tunes mehboooba-2 app ka surroor code
dear sir and madam
pelease my cell caller tunes mehboooba-2 app ka surroor
Replied
Tata indicom is a scam!
I had booked for a tataindicom broadband connection. I had got in touch with the sales person and he visited my residence, as per procedure and collected all the necessary documents and i paid him 500/- as cash, 50/- as his charge!! Well i was promised the connection in 2 days, but its already 15 days now and still i have no clue whats the status of my...
Read full review of Tata Teleservices and 235 commentsRidiculous behavior of tata indicom service people!
This is tata indicom customer, staying at bangalore (contact no:[protected]) as per the details we took the connection on 27th oct of this year. At the initial the internet connection was good but on due course it showed lots of problems in connecting. I called tata indicom service people , gave a complaint, they came one day afternoon and checked it. On the same day at night the same problem i faced.But no body gave response to my complaint, and by seeing my number they stopped picking up the phone. This is not the way to behave with the customers.I got fed up off trying to those people and this is the final way to give a complaint i thought. If this message is seen by any responsible and sincere persons please take it seriously and treat a customer as it is. Otherwise please let me know and obey your irresponsibility as it is and kindly help me in disconnecting this connection. Then i will go for a better option.
Thank you.
Dear Sir,
I am a tata indicom data card customer since Sep-o7. My data card No. is [protected]. At the time of purchase of this card I have been told that the charges per month is Rs.325/- and I will get a free time of 1800 minutes per month. I have got my first bill for Rs. 383 just for 5 days and second bill is 4200 rs. I am unable to understand why there is a huge billing amount where I have used the card hardly for 40hrs. in a month.
This is a mere cheating of customer. You are requested to do the needful at the earliest.
Regards
Sanjay Kumar
sdfsdfsfsdf
Hi bangalore peoples TATA Indicom executives Mr.surya and damodhar was cheating persons in bangalore. very careful to these guys
I am using tata indicom broadband internet service, i had send them mail requesting for change of tariff on 22nd feb 2010. I have received the revert mail from them saying, my request is open and my plan will be changed within 24 hours.But nothing happen and every time i call in customer care they all are having the same answers ( Your request is open and it will be changed within 24 hours).This ### is going around for 2 weeks and still no solutions. I tried contacting their higher authority but no response from there.I have been spending around Rs.500 in calling them and spending my time.Is there any way i can get my compensation for getting unnecessary harassment from this tata indicom people.Pls give me the contact of person to whom i can complain and get the work for sure.
Bhavin Tandel (Mumbai)
bhavintandel@gmail.com
I Want my tata indicom walky no.022-[protected] duplicate bill as on 07/08/08 to 06/09/08
plz its ungent
as i had been using the numer [protected] for past one year and i had tmade the bills in corret time as i had payed them more than the bill whioch they gave me but recentely we were out of station for for past two ad half months and sudenly i got a call from a cop from delhi that ur wife has to be arrested due to making a froud do u think that i am going to make the fraud which i had done the payment in advanve to the company is this the right that they had made the last call tom me when i had to be in court dint thy have time to call me all this days and had called me on last day this is rite so i hate this stupid pupiles who had given the connection to me as i am going to consimer court againt them for torturing me and my wife this service is a bullist to me what they given
Hi Malathi,
I totally agree with you. These Bunch of Idiots, who are heading the Tata Indicom are spoiling the Great Legend Mr.Ratan TaTa's Reputation. They must be ashamed for they are living the luxury life at the cost of People 's Hard earned Money and their misery. I know exactly what you are going through...i am also from bangalore. I am waiting for people to come and take back the instrument...
Rajesh
Heloo to every one, me have to say one thing to every one, first analysis ur problem . where u have the actuall problem, then try to encloses some proof, talk with proofs . and asked for ur complaint number . first complaint to the customer care after the given time u can to nodal officer, and in which circle u r talked with headoffice personally, if they also not resloved ur problem then go to consumer court, do not say discontinue ur service beacuse if such type of problem again u face in that compnay then u will go for next option, every where u will got problem so try to resolve the problem with same compnay it will be contribute for other also and second thing, in this era there is a lot of communication technology is available so by that media u can also raise ur voice, dears u kow that problem created by ur local pple, the higher authority of tconcerned compnay do not knw what is actually going on with customer, and now i request to telecom companies they have print the all thing in manauls what they offer and what will be the actuall speed of internet and what will be the call rate and what so ever they will do, this thing avoids the misundersting of any thing from the customer side or from the comppany side, because customer care pple are not much responsible for any thing they are on the very lower level pple, they only come for do their job till what so ever hours they have spend over their, , , , , , , , , and get money and that solve and they also did not provide any feedback to the concerened officer, one thing here more important whether u purchase any service aur goods kindly asked for bill with tin number of diealer, kindly visit authorized dealer, they will charge MRP . but will save ur from duplicate things and frauds, thanks u every one, kindly respond to me on my email vandeee.matraaam@gmail.com ...Indian customer
I agree with you, I am ashwin cell no. [protected]. I have a broad band connection from tata indicom which is a wirless/wimax one.
I am very much shocked to hear how a company like TATA cheat people and make money. I thought TATA is a great company to get services but I now realize that they give false promises that my connection is 384 KBPS and the connection gets disconnected quite often and it does not work at 384 KBPS but it only shows something like 250 KBPS instead of 384.
I can now openly say that even TATA company is just like any other ordinary company without any standards or ethics. When it comes to grabbing money from the customer, all the companies are the same. No doubt, I now can say that the Myth of TATA company being a honest company is totally false and the customer care executives are so much helpless that they say that they cant do anything, Infact I was told by a TATA BROAD BAND customer care executive, that their connections are not good and asked me to switch to a Airtel or a BSNL.. This was the most shocking experience to me. Now I can understand, our so called corporates are as corrupt as any Politican. I have learnt a great lesson.
Number one cheaters and fraud company. Beware of subscribing any connection to this FRAUD company
New connection problems
My self Rajeev Aggarwal from chandigarh i am software engineer. I booked Tata walky around 20 days back with the promise that it will be installed in 2 days. Based on my request it is assured to me that before going for installation they will make call on my alternate number.
1) more than 4 days no installation was made.
2) after one week people when to my home and my landlord was not aware of my official name and told them there is no Rajeev Aggarwal putting up here.
3) after 15 days passed on information has been given to me. I regularly visit concerned dealer but there was no result.
4) finally i called the person who booked phone. he said he is not responsible person and gave me another number. Since i am given further number to number but no result. If needed i can show you my mobile bills along with all name and number.
5) At last i called concern person and he informed me that my request was negative and i will not get any connection.
6) Nobody is there to make at least one call to inform me. When they need customer they make as many call they want and now the concern person who assured me for result not even picking up my phone. where should i go...
is this the service Tata indicom is providing?
Please guide me smb, i am helpless...
my number : [protected].
I really appreciate you for taking step to file complain against them. We people just hesitate to take step. But i really do appreciate it.
Myself Ajay Kuklkarni from Pune, i am business analyst I booked tataindicom wireless data card USB Modem and Wireless Internet. I had got in touch with the sales person and he visited my residence, as per procedure and collected all the necessary documents and i paid him. As per the procedure i was getting connection in two days, due to the business urgency i requested them to make it in 1 day for that they took extra money from me. I was promised the connection in 1 day, but it’s already 3 day past no one turned back even they least bother to inform me about the delay. After several calls to the higher authority still i have not got the connection and i lost my US client as being not available in given time
I purchase USB TAta Modan in February - 2009 since then i am not able to access even a single page i have given several complain but the mater is still pending now i would like to surrender the USB Modam, and i want my money back which i have paid at the time of taking the usb modam, My internet no. is [protected] and my contact no. is [protected]
today date 02-05-2009 (Saturday)
Never take connection from TATA, they are cheater and spoiled the name of TATA. I had taken connection in Mumbai and later I surrendered the connections due to their poor service. Their customer care can be named as customer "no care". For God sake never never TATA any more.
Hi,
One of the worst service i found in my whole life.
As a coroporate customer, my company provided me with VData Card. Which one of the useless card I ever seen in my life.
I have Dell Latitude D620. When I installed the Vdata card software on the first day i noticed that driver is not detectable by operating system. I downloaded the software from the internet still the same behaviour. I called up tata customer care which is my big mistake to rely on those people. I told them clearly that driver is not getting updated. You can't believe what is the answer they have given : Sim card is not activated that is why it is not updating the driver. Come guys be a good technician. I have accepted the suggestion given by them but no ways i have to depend on them. Fine.. they took totally 5 days for activating a SIM after having create n number escalation tickets.
Then they agreed with me that there is problem with drivers, they told me to go to Redington technology for checking the VData, they checked vdata card and sim card, one of the interesting about those people is they don't what will be the cause for this issue and moreover one of the technician is telling me that Huawei Software under Device Manager showing in yellow mark with question on it is a common thing and there is no issue. As a technician i felt where i am, forget it. They told me that they don't what will be the solution. Unacceptable answer.
Once i came back to my place i called up tata customer care and requested them to know the root cause, they told that there is some compatible issue with DELL, O god finally they realised. Those guy committed me that somebody will come or they document it or arrange a callback. It was almost 24hours nobody called me . So i taught let me remind them so i called up them one of the executive is telling me to go to tata indicom branch and tell them that it is not working, i really don't know whether this customer executive are for tata indicom or some other company. good escape. I disagreed with them as i told him that there were 150 users effected.
i was asking about the update that what is the status for call back he is telling me to go somewhere else wow what a solution they provided me. Finally by the grace of god i got one lady on call explained her the issue and requested some one to call me, they arranged a callback
even it is more then 24 hours nobody visited my place when i called up now nobody is picking up the phone - Excellent customer service.
I have one question for Tata, they are already aware about this issue from last 2 month but what is the solution they have. As coroporate guy i guess that you got the information from our end which laptop we are using still you people has taken care.
Case create 2 weeks back
still it is going on.
no one bothered to take ownership
even i have given complaint via mail no one bothered to get back to me.
Is this called quality customer service.
Tata ---- really tata for everyone (bye bye to satisfaction and increase blood pressure)
Only sentence i heard in the call is "sorry for the inconvinience" & we understand your concern like a parrot.
Tata as the name itself suggests, you buy a product and after taking your hard earned money they will say 'T A T A'. I have purchased a usb modem internet connection few months back, the speed is pathetic so as the customer care. It is the worst service provider and make false promises. Do not reccommend tata product to anyone for GOD's sake.
I feel ridiculous about providing any feed back for the service provided. I had logged a case couple of days back and still keeping fingers crossed for a response which could be even negative. Here the customer service is pathetic and no consideration for the customers impact . Even the most critical case is treated lethargically and being customer and sufferers have to take initiative to remind technical people to work on the case and in turn call them to get status too. Complain number logged by me is 1552742 for broad band connectivity issue couple of days back and even today I have to call them repetitively to get the current status. Till now I had made more then 20 calls and in turn never received a call from them and got stereotype replies and false commitments from the customer service engineers. They lack minimum courtesy of updating the customer about the turn around time or current status update. I am really frustrated and felt that I made a mistake by enrolling into tata service.
I strongly agree with you , I too booked tata indicom phone they promise me they will deliver phone within 3 days but they fail to do that after seven days agen told me that we didn't have any phone in stock. Can you wait more? This is really very ridiculous. Tata indicom is very bad!
On 01.12.2006 book an postpaid connection and paid rs 600 in cash, all other necessary documents. They insure me that ur connection activated in working two days. On Monday i called him and they issuered me that ur connection activated with in one hours. When i called him after two hours, they disconect my phone several times. Then i go tata indicom showroom, executive told me that we have no record of ur application.
Then again called him but they refused to attend my called. Still no activation has been done.
This is venkat working as software engineer. Six months ago i have took Tata Indicom connection which has the offer of 2 years outgoing and 2 yrs incoming free(Tata to Tata). But recently i was revoked with the offer .The customer care people said if i have used another card other than the first one which i got at the time i bought then the offer will be cancelled. Such statements were not made at the time i bought it.Not only to me , the something happened with my friends also.. All this is to attract customers initially and finally leave them to their fate cancelling the proposed offers..Whom should we ask about this and who is going to answer our queries ..nobody...nobody...
Harassment of customers!
As i am a existing customer of your esteemed company TATA indicom (Mobile). My numbers is [protected] & [protected]. As today my both mobile no outgoing and incoming calls had been banned. As already i had deposited my previous bills before the due dates no dues had been pending from my side so why my mobile outgoing and incoming calls had been banned . I had called to customer care care they told me that you had exceeded the credit limit i m shocked because when i purchased the new connection my credit limit is Rs 7000 and now they had decreased my limit to Rs1800 without informing me the I had registered my complaint to the customer care after one hour your customer care executive (Gagan) called i requested him that i am on tour tomorrow i will be back i will deposit the bill and he promised me that he will start my mobile within two hour but nothing had been happened then after 3 hours i had spoken once again to your customer care they told me to deposit some amount when i reached to near by your hub in AMBALA they are unable to deposit the bill. After that i had called once again to customer care executive (Mr Sumit) now he told me to to deposit the whole bill. Why is that so. I had not received the bill for this month becoz the bill period is not completed. But I am suffering with your service. You are harassing the people.
So for this i had decided to discontinue the services of both my Mobile. I had not suffered till date when i am using the Airtel services.
Regards,
Mohan Singh.
i am dharmendra kumar, was using tata indicom postpaid no. No is [protected] . i am ready to make the payment but i am not agree the bill amt which i have been told by your executive. i called in customer care more than 10 times that plz send me detail of my bill. after so many reminder i didn't get hard copy as well as soft copy of my phone bill. now from few days i am getting a call from recovery agent and he has used abusive language to me. if u'll not provide detail of the phone bill, then i'll not make the payment. again i am requesting u to provide me to detail of my phone bill. if u'll not provide it, then i'll not make the payment and i'll go in consumer court. i have already forwarded a complain to CNBC and they'll get back to me by monday.
plz do the needful on urgent basis.
at the time of purchasing surf whiz USB modem the dealer says the speed of modem is up to 155.6 KBS but during browsing the speed did'nt reach even 20KBPS .
kindly take action againt tata indicom
I conclude that tata indicom is cheating their customers
your's truthfully
Prasanna
i want caller tone code of oye raju song (hadh kar di apne)-[protected]
i want code of oye raju (hadh kad di apne)
hello sir i want Islamic welcome tone for my tata please send me code's of tone & these numbers Thanks !
sir,
I irfan basha user of tata indicom today i will download a ring tone from actors special and the actor name is emran hashmi special the song is agar tum i did not get the tone but the amout will be charge Rs.10/- my mobile number is +[protected].
thanking you sir,
your's faithfully
IRFAN BASHA
sir,
i irfan basha cutomer of tata indicom my mobile number is +[protected] i have download a new tone from tata zone and i did not get the ring tone and charge wil cut Rs 10/- so what is the problem.
thanking you sir.
your's faithfully
IRFAN
The Welcome song that is available on internet / available with tata service is not as popular as other network. No welcome tune of Konkani songs.
I have a pospaid land line connection the hand set is L.G it is not getting charged if it get charged only for one hour i had given complant regerding this.
welcometune tata
Replied
Money grabber!
Dear Friends, following are the list of emails realted to tata group executive, those who checks their emails several times. First one belong directly to gentlemen related to vsnl. While they are sitting and sleeping on your money, email them several times a day to make sure they read and return your money back:
G. C. Banik, chief general manager Email: [protected]@vsnl.com
Christabelle Noronha, vice president Email: [protected]@tata.com
S. V. Ramanan, head Email: [protected]@corp.cmc.net.in
Raghunath Kale, director Email: raghunath.[protected]@tajhotels.com
Annahita Kapadia, manager Email: [protected]@rallis.co.in
Sujit Patil, manager Email: [protected]@tatachemicals.com
C Jawahar Email: [protected]@tatacoffee.com
Pradipta Bagchi, general manager Email: pradipta.[protected]@tcs.com
Email: [protected]@tataelxsi.co.in
Shernavaz Colah,Email: [protected]@tatainternational.com
Debasis Ray, head Email: debasis.[protected]@tatamotors.com
Shalini Singh, assistant general manager Email: [protected]@tpc.co.in
Sanjay Choudhry, chief Email: sanjay.[protected]@tatasteel.com
Rashmi Mehta Email: [protected]@tatatea.co.in
Suroor Hussain, manager Email: suroor.[protected]@tatatel.co.in
Manoj Chakravarti, vice president Email: [protected]@titan.co.in
Neeti Chopra, head Email: [protected]@trent-tata.com
B. N. Garudachar, general manager Email: [protected]@voltas.com
Email: [protected]@tatainternational.com
Hope this helps...
The complaint has been investigated and resolved to the customer's satisfaction.
Greetings from Tata Indicom!
We sincerely apologize for the inconvenience caused to you.
We would like to inform you that, our concerned team tried to contact you on your alternate number but, could not establish the contact. So, please provide us your alternate number to get in contact with you.
Should you require any further assistance please mail us at Customer.care@tatatel.co.in.
Thanks and Regards,
Customer Care,
Tata Indicom.
TATA PHOTON PLUS INTERNET IS VERY BAD.THIS COMPANY IS A CHEATER AND GOVERNMENT SHOULD TKE ACTION TOWARDS IT BECOZ THEY ARE NOT GIVING NOT GOOD SPEED AND AFTER DOING SO MANY COMPLAINTS THEN ALSO NO REPLY AND NO COMPLAINT IS RESOLVED CLEARLY THEY ALL ARE BIG CHEATERS.THEY ALL ARE
CORRUPT AND I WANT TO APPEAL SOMEBODY HELP ME TO GET MY MONEY BAK FROM THE COMPANY ITSELF.
MY TATA NUMBER IS [protected]
MY NAME IS IMRAN KHAN
Tata indicom cheated of my deposit amount. They provided poor service, poor connectivity and cheated me of my money. I had trouble each and every day and the customer service used to respond to me promptly that they would get back to us. But that promptness was not seen there after. The nodal officer also gave me all kinds of excuses whenever I raised a complaint. I lot my money time and temper. Please do not take tata indicom connection.
tata indicom services really so to speak worthless.i personally contacted customer care executive several times for battery back up problem, lcd, old set problems.technicians came and changed batteries 4 times, it proved good for nothing.my problems still exist.what a good services provided us by sending your excellent technicians!they are namesake only, they registered my complaints and sent technicians with poor unsealed batteries, worthless walky set instead of ultramodern walky set, and adjusted different receiver with my existing ph!.thank you for offering helpful services.
Tata indicom is undoudetdly worst telecom operator in whole fu*kin universe.
Their every service usb modem postpaid fixed line post paid mobile each single thing fuc*ing thing sucks.
tata indicom is the biggest shi* hole in this universe.
These bloody mothe* fu*ke* sw*nes are most fu*king criminals on this earth.
These siste* fuc*ers dont give service even worth a penny.
I am suffering and suffered a lot in the past and i am damn sure I will keep suffering untill I switch.
Bloody harami behanchods madarchods kuute ki leed, suaria ka bhosda, tata indicom top management is bloody bunch of [censored]-kids.
tata indicom broadband service , subscribing to it is the biggest ### up of my life .. tatas have done gr8 to the country but the biggest ### up that they ( respected ) did is that they outsourced the broadband contact centre to pune .. where those freshly/tenured mother###ers are ###ing trained to lie , mother###ers do it at their best . i am quite happy and ###n proud to say that i have ended up calling those mother###ers and abusing them , sorry mr tata , but the experience was really pathetic , nothing against puneites , nothing against the tatas but they could have done a good job , i had to call up 15 - 20 times for the net to get working and get disconnected in hte next few hours .. ny ways ..
You guys are absolutely right. The company have hired boys from the street who are highly in-efficient and don't know how to do their job. They don't understand the customer's requirements. I asked them to add a package to my existing plan and their customer care guy changed my plan. As a result I got inflated bill.
When I contacted them they are saying my bill is not inflated and the bill reflects real usage. I told them I wouldn't pay untill they settle the dispute. They sent me the bill for the next month combining with the disputed bill. I paid the bill for the next month but didn't paid for the disputed bill, they sent me a legal notice saying they will take action against me and will go to court. Apart from that they have asked me to pay Rs. 1000 towards the cost of the legal notice. Now I don't know what to do. I am trying to contact TRAI in hope they will help. For the mistake of their customer care guys and their stupidity, they are asking me to pay. If there is any one listening to me please help me get out of this situation as soon as possible.
Really These Fellows are Stupids Most on the Earth. I really don't understand how they got rated top in customer service.,
for the past 8 months ie. from jan 2007 every month my cheque was dropped in the drop box and my payment was not reflected in their accounts section and they cuts off my outgoing. after a lot of suffering and communication the cheque will be cleared and then they will activate my phone.
I 'm their customer for the past 4 years and my cheque for TATA never Bounced.
in May 2007, My cheque got cleared on 28th of April and My phone was kept cut up to 10th May 2007., see how idiots they are., more over they used to say you might not paid, if paid why would we cut UR phone? Grrr...
What to Do.,
That's Our Fate.,
I STRICTLY SUGGEST NOT TO BE A TATA INDICOM CUSTOMER, OTHERWISE YOU HAVE TO BUY TROUBLES.
Balakrishna N.
TATA indicom are the biggest motherf*ckers born on earth. Every day they lie to me.
I don't have internet from 1 month and today my neighbor got a new tata connection and its working fine 4 him.
They have taken 4 months advance from me ( rs 4500) and i had internet for 20 days now customer care cuts my calls they tell me to mail customer service and they never reply back.
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Tata Teleservices phone numbers+91 11 6655 8555+91 11 6655 8555Click up if you have successfully reached Tata Teleservices by calling +91 11 6655 8555 phone number 2 2 users reported that they have successfully reached Tata Teleservices by calling +91 11 6655 8555 phone number Click down if you have unsuccessfully reached Tata Teleservices by calling +91 11 6655 8555 phone number 2 2 users reported that they have UNsuccessfully reached Tata Teleservices by calling +91 11 6655 8555 phone numberDelhi+91 11 6655 8666+91 11 6655 8666Click up if you have successfully reached Tata Teleservices by calling +91 11 6655 8666 phone number 2 2 users reported that they have successfully reached Tata Teleservices by calling +91 11 6655 8666 phone number Click down if you have unsuccessfully reached Tata Teleservices by calling +91 11 6655 8666 phone number 1 1 users reported that they have UNsuccessfully reached Tata Teleservices by calling +91 11 6655 8666 phone number33%Confidence scoreDelhi
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Tata Teleservices emailscustomer.care@tatatel.co.in100%Confidence score: 100%Supportcs.helpdesk@tatatel.co.in100%Confidence score: 100%Support
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Tata Teleservices addressA, E & F Blocks Voltas Premises, T. B. Kadam Marg, Chinchpokli, Mumbai, 400033, India
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