ACN Opportunity
Reviews and Complaints

Acn cable netwark not proper tarah se nahe chalta hai.har 4 din m kuch na kuch problam aa jate hai our band ho jata hai.customer care indore ko phone lagane par kahta hai ke apne paise le jao our cable nekal do.uska naam shakti rathore hai.jo indore m acn customer care m uska num.dala hua hai.our wo galeya bhe deta hai.customer se thik tarah se baat nahe karta hai.wo our uske sath ek our aadme tha jo phone par majak kar raha tha.pechale 45 din se sony k sabhe chanel band kar ke rakhe hai.oue 1 tarekh aate he cable band kar dete hai.khandwa m acn k 15000 cable cannection hai chala rahe hai our aam janta ko pareshan kar rahe hai thik tarah se na chala kar.

I sign up for a credit card machine that I never got and they are taking money out my bank account for the last 5 years, I got rip off for 6400 dollars and the only way to stop this it's by closing my business account please people don't let acn scam you too. I got scammed because the rep he's a good friend of mine and I wouldn't ever believe that he would do that to me. Before you sign in to any of there 1000 scam feel free to contact me by text or call [protected]

Hello,
Ordered this £27.60 cream through this agent http://queenkay.acnshop.eu (business id [protected]), the cream is called brightening emblica eye cream, I was charged £5.10 for postage but it never arrived at my residence only to find out from this representative (ibo) that "the cream got lost at the post office". As that wasn't enough, later (a month after) she arrived with the cream, I opened the cream to discover, half of it was gone (pictures attached below). I don't know who to turn to as I believe this representative is the culprit as 1. She tricked me with the postage, 2. After she sent me pictures of the cream at her place, she took a month to deliver it. She claims she's "investigating it", but it's all a lie and i've been conned.
This is disgusting and unacceptable.

We've had Long distance phone plan for our cottage with ACN for past 15 years and simply don't use it enough to warrant paying Bell and ACN for a phone we rarely use. Repeatedly over past few months trying to call ACN, we are told wait times are in excess of 45 minutes and I've purposely wating over 1.5 hrs and NOONE answers. I've tried contacting them through their website and Live Chat and again "ALL OF THEIR AGENTS" Mysteriously never jump on to make this right. All we get is "Waiting for a Customer Representsitve" THIS IS A FARCE AND WORSE COMPANY EVER. I'm going to contact BBB and terminate all further monthly payments to this Fraudulent company.

I signed up for acn and a guy came and fixed it but after that it was working perfectly for internet and home phone but after it was not working for internet and home phone can't call anyone or go on any websites.

To begin, I myself am not even an ACN customer. And with service like this I never ever will be! I paid a bill for a friend through online banking. But before making this first payment, we called- just to confirm the right amount that needed to be paid. We paid that amount right away on January 26/16. We paid this amount ensuring that the internet services would continue to be up and running (the reason why most people pay their bills). Little did we know, the service we just paid for was cut off January 19/16! And we did not even find this out until AFTER we made ANOTHER payment on March 3 of $98.87. "Is this the full amount owing?", I asked. "Yes" said the rep. "So the internet will be up and running?" I asked. "Yes. In about 24- 48hrs. We will keep this credit card on file as well." Replied the rep. "Do NOT keep this c.c. number on file, and do not charge this number EVER again." I said. When the internet was still not working, a call was made to ACN yet again. "Services were cancelled on the 19th of January." I was told. "Cancelled the 19th of January? Why were we not told this when I made a payment on the 26th?" I asked. "The rep didn't tell you? The rep should have told you", was the unhelpful reply. Right at that moment, we cancelled services- for good. Sent that 'box' out the door right away. March 7/16- TODAY. I get a charge of $110.25. So of course, I call ACN. They refuse to tell me why. Really? They can charge my card but they will not tell me what the charges are for? Especially after I told them NOT TO EVER CHARGE MY CARD AGAIN? Unprofessional, disrespectful, and VERY deceitful. And let's remember, it is not even MY account.

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I am acn customer for 5 years and paying my bills on time and never been a defaulter. During the discussion with their representative it was not conveyed that I will once again be keeping me on contract while changing the internet speed to high sped internet 15.
I tried to managed with your internet high speed and when I was not getting consistent speed all the time I had to take the decision to discontinue it. It could be because of my residence location.
I was never told that I will be on contract once again nor I have been sent any contract letter through mail and while I disconnected the internet they take out cancellation charges of 113 c$ from my visa card which is unjustifiable.

Here is my time line dealing with ACN.
Signed up. Charged $40.00
Three days later home phone is dead. Not a problem you would think but our cell phones don't work at home.
Waited a week then tried to follow up with ACN.
No service, no solutions.
Charged another $40.00
Over three weeks without phone service and no visible effort to solve the issues, I finally pulled the plug and attempted to re-install service with Century Link. They could not give us our old phone number, one we've had for almost 20 years because ACN had it. This action motivated ACN to charge me an additional $70.00. ACN would not release our old phone number for another three weeks.
My wife had given them our credit card # and I was unaware that they were making these charges.
Cancelled the credit card.
Made many attempts to get my phone number released but was given the run-around and many promises that "someone" would call back.
ACN then started a process that involved sending a technician out to our home to re-wire it. They would leave messages to this point but would not leave contact or operator information that would allow us to tell them to hold. After this first call about the technician I placed a note on our telephone d-mark box and put a padlock on it. I was informed that the technician had come to the house and performed the work...?
Waiting for the collector to come calling on this last charge as I'm sure it involved another un-solicited deduction from our now closed credit card.
Almost six weeks later finally got dial tone at our house.
About $150.00
One cancelled credit card.
No phone service for six weeks.
Many hours on hold, many more getting the run-around.
ACN is a fraud. Don't use it. Don't sell it. Don't touch it.
I am currently trying to get my money back through complaints to BBB but so far ACN will not respond to BBB. Small claims? Working on it.
Joe Shaw, Seattle

ACN's customer service is pathetic and that is being nice! I too joined ACN and busted my buns and made several thousand in a few weeks. Note, that was based on signing up a lot of new IBO's (business partners). Also, note that I basically broke even, because like many others I chased the points and spent almost as much as I had earned in buying video phones (worthless by the way), etc. What really TURNED me off about ACN is their Customer Service and the nightmare in dealing with customer problems. I for one have to believe in a service or product that I am going to promote. After personally dealing with them as both a business customer (phone service for my offices), a residential customer and one of their so called business partners, I soon discovered some reality. Believe me you are better off dealing witth Century Link, Cox, Sprint, DIrect TV, etc., DIRECTLEY for they Understand Customer Service and Satisfaction. ACN is only concerned about BILLING YOU, regardless of any valid problems, mistakes or other service related issues. GOOD luck getting hold of a person and one that knows what they are doing and best of luck obtaining a satisfactory outcome or solution! After personally dealing with them on behalf of customer's that I signed up as one of their business partners and as one of their customers I got fed up! It would take me another 5000 words to just give you a few examples and I have plenty. I know that some may say this is all BS, believe me far from it! ACN likes to deal with an automated web-based solution for everything, I am still trying to stop the endless emails and it has been 2 years now. When you try to call them, you better be ready and patient enough to navigate their voice system to get to a real live human being. We spent many hours, on average 1.5 hours dealing with ACN on the phone per service related issue. You will end up frustrated, pissed off and then end up still not have a resolution that any good customer should receive. I had to personally get involved in the customers I got to sign up for services because it can be a nightmare. Just transferring or setting up new mobile phone services took hours with some idiot and more than one call to finally set up correctly. This resulted in people you know, friends, family, etc., getting pissed off at you! ACN"s video phone service, VOIP (voice over IP) another damn joke! This will end up costing you a small fortunate until you figure that one out. YOU end paying fo an Internet connection just to hook up their "home" phone service. You end up buying hardware (equipment) that you might as well plan on throwing away if you leave ACN! Go and buy a VOIP box and your are way ahead of their game on that service. My own literally poor brother was one of my 1st ACN victim's and ended up spending twice the amount of money over the 2 year contract then he should have thanks to his older brother, me! Another example, an electrical storm "fried", damaged a bunch of equipment at one of my homes, faulty surge protector. I ended up having to replace a cable modem, Apple Time Capsule (router/switch/backup device), and the ACN little silver box from Linksys, several hundred $$ in equipment was damaged including ACN's little silver Linksys (VOIP) interface that I spent over 40 dollars for + $39 hook up fee! A friend who dropped ACN for the aforementioned reasons, service and higher costs gave me her little VOIP box. After spending over 2 hours with Technical Support and ACN's Customer Service Rep, I was given conflicting information, ended up frustrated and pissed off! I personally happen to have very good technical/computer background. It took at least a 45 minutes to get through to Technical Support. Once I finally got a "human being " on the phone, I tried to explain to him all I needed was for him to switch out the MAC Address of one device for another. I told him I had another like device and wanted to hook it up and needed him to just turn on the new MAC Address of the replacement unit that another former ACN Customer had ALREADY PAID FOR! He explained, no problem, however are you ready for this, he had to transfer me to the Customer Service Dept in order to do that. After being on hold for way to long, I finally get a lady on the phone, I end up explaining what happened all over again and that I SIMPLY just wanted to switch out the Linksys box and reasign that MAC (device) Address to the other unit and was told she had to do it. YOU can only imagine what happened next! Note, after spending over an hour with Tech Support and wait time on the Customer Service Dept, she told me she could not do that! I said, you got to be kidding, I stated the Tech Support guy had just told me no problem and transferred me to your department. Are you ready, the Customer Service Rep, told me that she could not do that for the device given to me may have been stolen or not paid for. That I had to buy another one for $40 and pay another $39 connect fee and sign up for another 1 or 2 year contract because I also had the "F'n" Video Phone if I wanted to keep that working. I started to lose it! Even though I explained that I had been given another device that had ALREADY BEEN PAID for by another ACN "fool" customer, why would I have to pay for another. NOTE, you get to pay for all ACN equipment up front there is no lease or pay for it in your bill! I also stated that this was outrageous, how could she charge me additional fees and try and force me into another CONTRACT ! I tried to reason with this MORAN, explain that this device had already been paid for and I just wanted her to connect it on her end, couple of key strokes. SHE told me that it was ACN policy that you had to either buy another one, agree to another 1 or 2 year contract, and pay another connection fee! Even if I wanted to connect the already paid for device, I still had to agree to another FEE and another NEW CONTRACT! Needless to say, I don't even want to say what I said next, I ended up wasting over 2 hours on the phone and throwing all the ACN crap out! What a RIPPOFF in fees and forcing an existing customer who was almost done with a contract into another one! I will give you a one final other OUTRAGE, have not got time to write a book on what a JOKE ACN services really are and how you will end up spending more in the long run! My fiancée another innocent "sucker", had a credit card issue around the Christmas Holiday. ACN was unable to charge her credit card, less than $20 fee and this resulted in 4 months later, after we had already had it with the equipment failure and trying to replace it, in a $400 COLLECTION by another 3rd party company! I ### you not, ACN did not even send her one damn letter to inform her or even offer the opportunity to avoid collection. She first found out about this when the Nasty Collection Agency was threateing her, etc., demanding $400! As GOD by my witness this is a true story! After spending hours to try and resolve this unwarranted and unfair issue and being told that ACN's policy is emails only I gave up tryng to work through ACN has customer. Note, we were also both still signed up as IBO's (Business Partners) and customers as well and had spent a thousands on ACN video phones, etc. Three were sent to Romania and we never got them to work that was another joke, the rest I donated to Goodwill. I ended up having to contact a guy in ACN (one in few) that actually gave a crap that I ended up befriending over the phone after 3 months of trying to get my ACN Business phones and service to work right at my office! That is another nightmare I am not going address. I was able to reach out to him to personally and get him involved in this outrageous collection to get to the right person in ACN. We ended up paying a $100 before we it was closed out! The REAL Outrage is that ACN is to damn CHEAP to even put a stamp on an envelope and mail their customer a letter, never mind perhaps 2! As far as they are concerned they sent an EMAIL, God help you if you failed to read it, get it or ended up in junk mail! In my adult life as a customer of many services (electric, cable, Direct TV, Cox, etc.), I have never experience such CRAP, where a service provider sends one email and that is it regardless of the issue at hand! IN SUMMAY ACN sucks regarding services and your really saving money, wait until the 1st year is up! I personally know of one man who has busted his buns for over 4 years now, spent a lot of money getting people to join ACN and he has still NOT really seen any real success, far from any RESIDUAL INCOME! Believe me this guy works at it full time 7 days week, lucky to have another thriving business his wife runs, has spent a lot of money and is no where near 4 years later regarding retiring on Residual Income! Talk about an ACN brainwashed believer! I know of others and stealing customers and behind the scenes crap that really goes on in trying to reach the top of the ACN PYRIMID! The real truth is that ACN's success is due to the fact that have many thousands of IBO's (business partners) really not busting their ###, but paying there annual membership and definitely keeping all those ACN services that ACN makes plenty of $$ on. Think about it, any person who drops out or gets fed up with CHASING THE POINTS, No matter the financial cost alone is not going to stay with ACN's services for they end up spending far more and get to deal with a nightmare of what ACN calls Customer Service! You only put up with the aforementioned examples and issues if you are stupid enough to become and ACN Rep and remain loyal paying the extra costs! ACN truly is nothing more than a reseller of services, you MAY save a few bucks initially, but there is a catch and in the end you get what you paid for or not!

Please do not switch service to this company. They lied to me that I could have internet service with them and then when I switched it turned out there was a technical reason that I could not have their service that I should been told of. I immediately switched back to my old provider but they still billed me for $122, which they refusing to cancel. I have wasted 6 hours of total phone time dealing with this (first techinical support to try to fix the original problem and now the billing issue), and it still isn't resolved.

I decided to replace my Bell service - phone and Internet - with the digital service provided by ACN. I spoke with 3 separate people to confirm that no home visit was required. I've handled computers for years so I don't need anyone plugging in a box and saying, "oh, there is it, all done" and the wiring was not removed following the disconnection of the Bell service.
They immediately charged my Visa and then called to set dates/times for not one, but two technician visits. I explained that a visit was not required. The person refused to listen. I told him that I'd spoken with ACN's own support department and confirmed a visit was not required. He refused to listen. So, I cancelled the service - having never received anything or used it.
Equipment arrived. I packaged it up and returned it directly to the logistics company they use for returns. Received a receipt. Waited on my refund.
One month later they send me an email to tell me that I hadn't returned the equipment and they would charge my credit card. I fired back an email telling them they were mistaken, told them where the equipment was handed in, gave them a receipt number, and told them to NOT charge my card. They charged my card.
I heard nothing more on my email but I called them. Last week. Two days ago I get a message that they will refund my card - not the full amount - they keep the shipping fee. Two days later, the money is still not on my Visa - although the charges they made went through fast enough. I will have to wait 5 more business days before I get my money back - most of it being money they should never have taken.
The company might have great deals that beat the competitors but their post-sale service is horrible. DON'T give them a credit card #. Better yet, don't deal with them.

I have been trying to get re-connected to ACN, due to an unauthorized ported transfer initiated by BELL (that's another complaint story). Anyway, I have spoken to several technical support AND customer service agents at ACN, over a large number of days and hours and continue to get different information and no service. I have been without service for almost a month! They are very "nice" on the phone and always apologize for the prior person's misinformation, but it never gets better. I asked to be escalated to their supervisor and all they seem to do is "take down the information, and someone will call you"...well, no one, NO ONE has called me yet. They are hugely frustrating. Very unhappy with their service and all the other notes on the subject of ACN and poor quality are also correct. It's hit and miss and the prices seem to creep up.

The customer service with acn is the worst i have ever experienced. Forget about ever being able to talk to a real person. The acn video phone service is terrible. Constant dropped calls, and reception quality very poor. It is next to impossible to speak with a live person at acn. When you call you are routed all over the place on their answering service. You will finally give up. I stopped paying and waited for them to call me. I paid them the $84 they claimed was outstanding, complete with a letter advising that the service is to be terminated. Acn advised the service was terminated, and now they are invoicing me again. Once again, you can't talk to a real person. Absolutely the worst customer service that i have ever experience.

ACN is a scam, ripoff. They mis-represent themselves, and suck many people in. Never get involved with this pyramid scheme.

Since signing up with ACN local and long distance the quality has been awful, after several complaints and questionable fixes I have decided to switch carriers to Comcast. This was done on June29th 2012. Apparently there is a process that Comcast goes through to retrieve the phone # from the other phone service, the other phone service, in this case being ACN, to date Comcast has been ignored by ACN. I have been without phone service since the 29th of June. I don’t want to be charged by ACN for any fees after 29th of June 2012. I have no phone # or address. The fees have been an automatic deduct and I want that ceased immediately.

In Febr 2012 I contracted with ACN Canada for digital phone service & high speed internet. Their prices were my sole motivator to switch from Bell to ACN. So far, both the phone and internet service are working fine. Now to the billings ... at time of signup I was obligated to give my Visa card information for payment of monthly account charges. I just checked my most recent statement and note $3 / mo modem rental fee on top of the monthly internet charge. At no time was I informed, either verbally or in writing, that rental fee was applicable; I thought my quoted price was all-inclusive. I contacted the ACN rep who introduced me to the company, the product line, etc. and he admits that he had never informed me of the extra charge and he wrote back to me, verbatim "You're right it wasn't discussed when krdwring your service. This was under the assumption you names this seeing how Bell Canada was charging you a modem fee as well will cogeco, Rogers, MNSI, etc. the reason they do this is because if you don't choose to pay a rental modem fee you would have to buy it from them for whatever cost. This charge is in order, everyone pays this small monthly fee including myself."

This was my written reply, also verbatim. "Informed Consent is considered as being both ethical and legal. Bell informed me of a monthly modem rental fee; ACN did not. I thought my monthly charge was all-inclusive. I will not go hungry because of a $3 monthly charge and I will not cancel services because of it, however ... I am not impressed. Sneaking in a $36 / year charge per customer is a tidy sum that ACN picks up every year isn't it?"

Makes me wonder about this company now...

Mina

Kevin Moening is a person with no respect with potential clients. He meet my wife trying to sell her on becoming part of ACN and instead he pursued her to have an affair. My wife and I were having marriage problems and Kevin Moening took advantage of the situation and pursued to have an affair with my wife. He uses ACN to prey on women. who ever is thinking of using ACN or doing business with Kevin Moening beware...He is a disgusting person with no respect what so ever for other people. What ever you do dont do business with him...

We would like to complaint ACN Direct Selling Company www.acninc.com
Regional Director Mack Ao, he makes profit on the wireless corporate discount from the wireless customers who are not working for those qualified discounts.He is using faked bank employees' identity to get the corporate discount from the wireless company, He charges wireless customers $30 in cash for applying those discount as his personal earning. We have all the emails sent from him and some clients apply emails.

ACN Networking Marketing Company-

Regional Director Mack Ao, COLLECT THE MONEY from the customers ILLEGALLY!

In the period of 2008 to 2011 (present), Regional Director Mack Ao Representative of ACN Networking Marketing Company, has been collecting an amount of $20 -$30 fee in cash from each phone clients' accounts (including his own downline distributors (a few thousands distributors) and clients, in return, Mack Ao made promised to give up to 20% discount of their monthly phone bills, this promise has been announced over the internet and delivered to his clients, Mack has collect such fees for approximately up to100 accounts each month since2008(around up to $3000 in cash each month has been deposit into Mack Ao's own bank account). Until now, many customers who paid $20-$30 cash to Mack Ao, has never received any discount benefits in their phone bills, most sufferer had made multiple attempts to Mack through phones and emails, and never could get a hold of Mack. In addition, Mack has add on extra and unnecessary cost to clients’ phone bills; therefore, in behalf of Consumers, receiving such a fraudulent conduct from Mack Ao, we require the cooperation of ACN Company, to file an investigation of this fraudulent conduct of Mack Ao, so to prohibit such an unacceptable behavior of Company Representative. As consumers, we need anacceptable and fair solution from ACN Company. Thank you for your time and understanding, we are greatly appreciating that! We attached the email sent via Mack Ao regarding his illegal behavior. This is a scam about the truth of ACN. www.acninc.com

MLM Scam. They recruit you for $499 start up cost, and then want you to establish your monthly business assistant site for almost $30 a month, and tell you how you can earn lots of money by recruiting and residual from your customers who pay for their services. A bunch of CR**P! They are not the actual companies that provide the service in fact they are a third party and get paid lots of $$$ from the carriers like DirectTV, DISH Network, T-Mobile, Sprint, Verizon, Nextel, etc for Cell Phone serivices, and now ADT Security. Basically you sign up customers to receive these services +, and you are expected to see residual income from their monthly payments to their service. We'll that is definiitely not as easy as it sounds. I have sent many customers to my website, and I filed a claim with ACN regarding a customer sign up to my DirectTV program, and my customers was sent directly to DirectTV to steal. ACN had no control of getting my customer back from DirectTV when it was ACN sales agent my customer called from the #800 they provided on my website for my customers to call if questions, and the ACN sales agent turned them away and gave my customer directly to DirectTV. This also upset my customer after all was said and done, and now my customer has a contract with DirectTV instead of through my DirectTV offer from ACN. I filed a complaint and a claim with ACN, and it took them so long to even get back to me, and after making excuses after excuses they refused to give me back my investment of $499. I also want all my money back for all the charges made to my credit card for the website "Business Assistant" I was urged to participate in which by this time I had paid for several months already. I was able to cancel the website assistant, but can't get my money back. I joined somtime in August of 2008. I will further my investigations to get my money back even if I got through a lawyer, or the local media for complaints about companies like ACN.

PLEASE HELP me get my $499 back, as well as the money I invested on their stupid website stuff, and also my $2 I earned so far from 1 qualified customer who has been paying approximately $40 a month for his cell phone bill at T-Mobile since then. So you see this customer signed up around that time fram and the only $$$ supposedly I have waiting for me is $2. They also said that after I reach $13 in commissions they will send me a check for $10 after they charge me $3 to send it. THAT IS CRAZY! I want to see them go down because so many people are losing money and losing customers who intentions were to buy a product or service from the ACN Representative but instead gets turned away to the actual company or carrier themselves. Even then NO ONE wins that customer at ACN, but the carrier did. Somebody owes me my investment back, and I want everyone to know the risk they are taking from joining a business opportunity like ACN.