DISH Network
Reviews and Complaints

I recently joined DISH as a customer service representative and my experience has been quite positive. The training was thorough, equipping me with the skills needed to handle various customer scenarios. My team is supportive and the management genuinely cares about our professional growth. The work environment is dynamic, which keeps things interesting. While the job can be challenging at times, especially during peak hours, the sense of accomplishment when resolving customer issues is rewarding. Overall, a good place to start or develop your career.

I called to cancel my Dish and the guy I was speaking with gave me such a hard time. It took me over 30 min to get my service cancelled. He didn't want to cancel my service. Then he told me that it's going to cost me $20 to send the equipment back and he wants me to get up on the roof and take something off of the dish. I'm too old to be crawling around on the roof to get a part off the dish. Also I get a notice this morning that I'm being charged for 1 day of service even though I cancelled the day before my next billing cycle.

I switched from Directv to Dish responding to a DISH offer for a high dollar gift card and a 3 yr price freeze guarantee. After going through a lot of hoops and submitting my Directv bill DISH finally gave me a message my gift card would be mine after my first bill was paid. So now into several paid DISH bills and no gift card I keep contacting DISH to complain. Today I got as far as online chat with DISH and was told my case would be escallated and I would get an email as to what the resolution would be.

Then the rep told he would activate a premium service for a 30 day trial which I could cancel after the trial period. I told him " STOP DONT ACTIVATE ANYTHING SEND ME MY GIFT CARD". I see a lot of complaints here about DISH not making good on the gift card so I am beginning to believe the card offer was either a scam or since DISH is horrible financial shape simply isn't paying off on the gift card. Horrible company. Too much time and effort chasing the gift card.

Dish Network offers packages that include local channels and offer this package for a time frame contract. They will keep the price the same, but may remove channels (local or others within the package). Dish will not remove the termination fee if the removal of channels does not meet with you. Once you agree to their service you are responsible for the termination fee. the are not honest!

Called to have my service cut off on July 21st to have my service cut off. They cut it off on August 4th and on August 11th I go online to pay my final bill and they cut my service back on. I called to have it cut off again and they were rude and kept passing me to other customer service reps. They told me I agreed to another year of service, I DID NOT DO! now they cut my service off like I asked and now saying I owe them $119 for breaking my contract that I didn’t agree too!

My 82 year old mother was charged on Jan 3, 2024 for a PPV wrestling program I am positive that she did not order and she paid because the bill was due and my sister spoke to customer service and it was supposed to be taken care of but when she received her bill yesterday yet another 44.99 charge was on it for WWE Royal rumble, which again, she did NOT watch nor order

Just want to give you some constructive feedback.

We're in a hotel that uses dishtv. We/ve been here from Jan 25 until now, Feb 8.

I'm glad we got a chance to experience it. We will never get dishtv for our home. My biggest complaint is the number of times we have had "scrambled or weak signal" messages. Once the service was out all day.

I also don't like the way show, times, and channels are displayed. The channel number is far to the left, and by the time I have read the name of the show and the time, I can't see the channel.

You sent me a refurbished remote and I put all new batteries in it. It will not connect to the tv or receiver. I asked that you send a tech by to connect all this. You refuse to do so. Im having herniated disc surgery and recovery is 12 weeks. If you cant fix this issue, come and get this crap. I pay $1560 yearly so I can and will replace you.Acct. # isj7hglxxg83dbmjp and I will share with media.

Identity theft claim/fraud

Received a call Fri, Jan 5 said they were from Comcast Xfinity, said I needed new boxes to continue receiving tv service, just pay shipping handling of $20.

Jan 6 had $216 charge on my credit card

Jan 9 received package via UPS, from Boost Infinite

Jan 10 received call stating wrong package delivered, ups to deliver new label, I'm to return package

Jan 11 received phone call to install/activate phone service from Boost infinite. Told by this person not to give package to UPS, scam, they would send label for return. Told me to file fraud/identify theft claims, notify 4 credit bureaus.

Jan 11 UPS delivered label for return package, I declined based on above instructions.

Jan 11 received call from original person claiming they are real and 2nd person I talked to is scam. They want package back or I'll be charged $3500.

Called to cancel service as where my mother is moving to dosent allow dish service. After going around and around with customer srv and there wanting to just move service I was transferred to a supposedly manager. Gave me name as JAMES and id 9YF. James would cancel service but there was a ETF for doing this. Claiming my 90yr old mother had agreed to a contract in Aug. She never knowingly agreed to such and was put in this new contract unwillingly. Let alone she knew she would be moving within 3-4mths.

James was unwillingly going to help us.

Nor would he transfer us to someone who could help and would not provide information to how we could submit a complaint. He said it stops here with him. No one else could help with our request or issues.

I please need the ETF waived. It was never right to add it to this account. When it was unknowingly know was being added.

Hi, Dish Network charged me 265.00 for closing the account which is not in my name! When ask Dish to provide that information about the CC oh we don't that! So I'm out 265.00 now having to get many people looking into all this! I'm disabled having to deal with dishonesty This CC has never been used one time to pay them. So I call and check my balance and money was gone. No notice that the money was being withdrawn. Terrible company and now I see why so many lawsuits. Timothy L Bradley

There seems to be a disconnect with dish tv cust. Service and when the installer tech arrives. Last time we had a dish tech here the set up sheet did not have what we had agreed to on the paper. So kicked the installer out.

Have direct tv and have had a price increase so looking at dish tv for a sign up but can't seem to get our local stations on paper, reno network and stations. Our zip is 89421 at 350 jaca rd. Had a phone call today with dish customer service and the person would not send me a agreed to sign up program sheet with local stations on it. Asked to send a usps letter or email on our agreement and was told could not do that and stated it would be a done deal if we get a invoice with an agreed to local stations and basic set up for $84.00 for one tv. Can't believe a word the cust. Service dept says. So have to have it in writing!

A short wile back dish suddenly stop televising the only fox affiliate in the area, meaning any sports on fox are no longer avqailaable. My bill did not go down when you reduced the channels I see, and why havnt there been a replacement? I want to see sports again! I have been without a fox affiliate for almost a year and complained before... Fix it

I have called and calledto no avail.To start with when installed the guy was super nice left cable uncovered, I a 63 year old disabled woman went and buried cable.Second time adding a joey in childrens room, I guess he didnt want to get dirty, didnt pay attension untill he left he riged it put screwin my new paneling an cord is just hunging from tv. I called and they tried to help me fix my on and said if we send some one it will coast me $95 ... Bout to be done with all of this ,

X rated movies are showing up under free movies again that are not blocked to children.

On Dish Network, when you go to the on demand section, under free movies there are X rated movies listed. One is Erotic Eats and the other is Erotic Couture. Kids can access these movies without any restrictions even though I have parental blocking on for nudity and adult programs.

You made me wait for your 20 dollar box, and changed me for waiting 70 dollars. I paid 1 dollar and said to come fix my roof you people mis drilled holes in my roof that need to be repaired. And I will pay. I said over and over. You tuned me into collecting. If this is resolved quickly I am going to file a small claims. I’m retired can’t get on the roof. But have plenty of time to get justice..

Hope to resolve this matter soon. Thank you Norm Brewer

On 9\15 a payment was taken out of my account then three days later another payment was taken out. I called them and told me they would refund it, but it will take up to 17 days to receive it. Well, here it is 11\07 and still no refund I have talked to them and told me it was processed on 9\18. That's all the info that they have and for me to talk to my bank. They told me to wait 17 days for refund.

Dish charged for Pay per view for a fight that neither my husband or I ordered or watch and refused to credit us 53 dollars in October of 2023.

They were extremely unprofessional on the phone and refused to put us thru to a manager.

We have been a customer for 25+ years and have never had issues but the customer service is unacceptable especially for a customer with this history with Dish.