DISH Network review: Billing and early termination fee 1

On Dec 23 2023 I talked to Dish sales person about getting Dish. We agreed on a package and he told me I could try it for 15 days and if I wasn’t happy with it I could cancel without a problem. We were on a recorded line. He did not tell me there would be a termination fee after the 15 days he told me I could try. I called to cancel and was charged $480 termination fee. Since I was told 15 days I thought he meant it. I asked for my case to be submitted to the review department. I reinstated my account on the hopper thinking I would wait to hear from the review department. I received my billing and they started a new subscription. I called to inquire as to why my bill went up. When I reinstated they started a new contract and all my promotional rates went away. I asked about canceling and was told I would have to pay another early termination fee. I never received any disclosures when the restarted a new contract. My install date was 12/23/2023 and I asked for cancellation on 12/28. Two termination fees for 7 days is very poor business practices