DISH Network
Reviews and Complaints

I have been a loyal CenturyLink customer for 19 years and bundled internet, DISH satellite and phone. In 1/2018 I bought a new TV and was told I needed update my DISH modem. I called Centurylink to do this and instead of sending me to DISH I was sent to some fast and smooth talking DirectTV salespeople who assured me I would save money by going with DirectTV so I did and the DISH was disconnected and DISH was contacted. I just realized today I have paid $742 to DISH since 1/20/18 without getting DISH service I paid for. I called Centurylink and they said I would need to discuss with DISH. Your DISH representative Devon was very rude and unprofessional in his interaction with me and said it was Centurylink's issue - your Centurylink or Direct TV should have taken care of it and I never should never have been sent to Direct TV when I asked for DISH and DISH wouldn't help I needed to talk to call Centurylink back. I did and talked to a manager Leslie. She said she would call DISH with me and we did and then Leslie and the DISH representative said on conference call it's just too bad for me and I shouldn't have paid it if I wasn't getting the service. I'm contesting this and considering legal consultation. This all seems like a scam, I've paid $750 and received no services and you all and Centurylink keep passing the buck back and forth and seem to have bad blood between the two companies. You all know there is no way to prove DISH was called 1/20/18 and discontinued at this point. I've already reported this to the BBB.

I called Dish to cancel my account no.[protected] 43 Emory Street Attleboro, MA 02703 Floor 2. I have been in disabled housing.
On August 8, 2018 the woman said I needed to have my Doctor fax over a letter stating I was disabled and in disabled housing to clear an early termination fee.
It was never cancelled. I called yesterday August 16, 2018 approximately 1:30pm and explained this to the gentleman and why it hadn't been cancelled.
He had all my information and Doctors letter. He was extremely rude, trying to get me not to cancel and adding numerous amounts I will
have to pay as as a threat after my Doctors letter was received. I am extremely upset with this very unprofessional business and will
contact the Better Business Bureau for his unacceptable behavior and threats of insane amounts of charges if I cancel this account.
I did not accept any charges he stated I will have to pay which he kept trying to have me agree to. Over $400.00 is what he stated.
This account is closed and should have been closed on August 8th. The number I called was [protected].
An email was sent confirming my cancellation with a return fee that was charged to this account for each box required to return equipment and the terms of the contract. Then I returned my feedback at [protected]@dishnetworkmail.com. and it stated my email address wasn't found/ unable to receive mail. Then I saw address rejected. Extremely upset with DISH. Shelly Tetreault

On Aug 3 I called [protected] and talked to a lady, Ashley about dish. We got disconnected and I called back and talked to Queenie. She then transferred me to Elisia. We talked a good amount of time mostly her telling me how great Dish is and you never need service and everything is the best and if not Dish will make it good. In order to service my TV's I had to get 2 Hoppers, 3 Joey's, and 1 wireless Joey. To get the wireless Joey I had to pay $25.00 at that time. I was told you can record 8 things at a time but that is not true. In the mornings I have the bathroom TV on with the news and the weather. The last 2 mornings I have had another program come onto the channel I am watching saying it is at its limit with 3 recordings. Back to my Aug 13. Call, we decided which package would be best and a Quick installation. We hung up and I forgot to mention Offer Code: CARD100. I immediately called back and was talking to Nicole and we got disconnected. I called back and talked to Brad Abraham and he is the rudest person I have ever talked to in my life. He raised his voice and told me to be quiet and listen. He told me I was wrong and I ask for a manager and he hung up. That should have thrown up a red flag. On Aug 7 a Dish technician came to my house and we went in the backyard looking for the best spot to put the satellite. We then went in the house and I showed him where the TV's were located. After he left there is 2 remotes that will not turn the TV on or off. He named the 2 Hoppers the same name and we do not know which is which. Later that night my wife ask me if I got her phone charger and I told her no. I do not know if the technician used it to charge his phone and forgot he had it or what happened. I just know it had been in the same spot for 2 years. A couple of days later my wife ask me how long was the wire and concrete block with Satellite going to sit in the middle of the back yard. I told her it was not in the yard it was in the flower bed. She said It is in the yard. I told her we had picked out a spot in the flower bed and she said well it is in the yard. So I go out to look at it for the first time and my wife is right. She did exaggerate saying in the middle but it is in the grass about 4 or 5 feet where we picked. Besides not looking good where it is, it does not pass neighborhood covenants. Also I do not think it is clear as Direct and it has quit working several times since we have had it. Then today as I was looking up phone number for Dish I saw where Dish is offering 2 Alexa's and all we got so far is nothing has been done as promised. I do not know what to do next but see if a manager or representative gets back with me and we decide. From what the lady told me when we placed the order I want Dish to know I am not satisfied with their product or the people representing them. I am not responsible for the bill until we decide what we are going to do and satisfy me, the customer. Thanks

In june 2018, i notified dish i was relocating from texas back to arizona, , I also told them that there may be current services from another provider already connected. I was told that it ws ok and that the service was simple and they would void my contract if there was service. Now understand I am just a room mate, service is in the other persons name and we live in HOA/RENTAL PROPERTY MANAGEMENT, 3 APPOINTMENTS AND 2 TECHNICIANS 1 TECH NEVER SHOWED, NOW there is a problem because each technician did not do their job correctly and apparently "worded" their review wrong placing blame on me, when I asked to have the technician come back they refused, when I asked to have another today they again refused. They then proceeded to tell me they were going to charge me 400 bucks as a fee for early termination. Whaaat? Wait just a second. I have done everything right and because your techs failed to do their job, like show up at a scheduled apptmnt, show up at the right time and date, or word their notes.correctly I am the one who has to pay? I think not.
This is another example of bad business practice and how company's are not training their employees correctly so to cover it up they blame the public and hold consumer responsible for their error.
I have contacted the CEO Erik Carlson via phone and left a message for resolution, I also left a message with the operator at corporate to send to the CEO and I have repeatedly spoken to customer service to resolve the issue.
SO far NOTHING!

You have turned me into collections for $413.00. This is a fraudulent account. Im here in arizona visiting my father and i checked the address where the account was apparently made. There is no one who lives that address. Could you please remove this from my credit on equifax please. I wasnt living in az at that time.

Marlene Andrade
[protected]
Ssi# [protected]

My wife signed up for this service thinking it would save some money. I think it saved us about 5 bucks a month. It's worth the 5 bucks to tell Dish to shove their crappy equipment where the sun never shines. I worked in the infotainment industry as a reliability engineer. I built satellite and cable boxes. The satellite biz was separate from my department, but because I built a cable/satellite/NTSC/ATSC system with small and large dishes and over the air reception. We never had any problems with cable, satellite was a nightmare. We had an incident where all of Asia and India lost reception and there was a lot of hand wringing and monkee motion from the exec's.
about this wanting to know why. When I finally got word of the failures I asked, did anyone know that there was a solar flair last night? Issue solved. That's another reason I dislike satellite TV systems. I love copper and fiber and I love DOCSIS 3. So I told my wife that Dish is crap, but she ordered it anyway.On the "first day' the system was dropping packets all over the place and going offline. During a single 1 hour program it lost the signal 6 times. over the course of the day we had over thirty failures of the system, that is unacceptable.
The customer service is and always has been deplorable, obstructive, and adversarial. It took almost 3 hours of phone time to finally get these evil thieves to cancel the contract, for which they are charging me $480.00. But interestingly enough is that they have not yet produced a contract signed by the owners of this house.
This company is evil to it's rotten core. They take advantage of contract law to screw the citizens of this country, especially elderly people. They obstruct in a highly adversarial way. When I think of my 84 year old mother trying to deal with this company I can see why they have this adversarial business plan. She would get frustrated and not do anything because, unlike myself, she doesn't like domineering, rude, obstructive people and practices.

Dish Network is very much the thieves that everyone makes them out to be. I will get my money back by shorting DISH nasdaq stock If anyone would like to know how to do this give me a call at [protected]. The only way to get their attention is to hit them in the pocket book.

Once again Dish Network is evil. that's the only word that describes them... Oh, proof? Sure, how about "Pleas stay on the line your call will be answered in 5 minutes and 16 seconds. It was well over 35 minutes before an employee answered. and of course he wanted to send someone out to "fix it". So the 5 minutes and 16 seconds wait was a lie... and they know this fact and continue to follow this part of Dish Networks business model.

I ordered SlingTV with the promise that it showed all of the French soccer games.

I came to turn it on today. Only one game available and not the team I support.

I chatted with customer services asking for a refund as I bought a product that was going to show all of the games I wanted. Abrupt rep just said no and was not helpful.

I had heard about Dish's terrible service so should have stayed away but really wanted to watch Ligue 1.

I would like to be refunded the $80 I have paid.

Payments every month are diffrent with dish. My bill was $76.00. Last month I ordered Starz which is another $10.00. I look at my bill and they are charging me almost $93. This is not the first time I have had to call this company about my bill. I have to call them often. There is no telling how many times customers have been ripped off by this company. They really need to be investigated for fraudulent charges.

Want to disconnect, no one answers the phone. I have spent$5.00 phone time and got no person. This company makes bukoo bucks, the question is when I want there service again will I be using them again?
6 minutes each time 3 call's Last week and another 6+ minutes today, and now I'm late and there going to charge me late fees.
It shouldn't take this long to get a service disconnect it's simple. This treatment doesn't deserve more or repeat business from me.

Dish hopper software is so flawed I've changed receivers there times in one week and each receiver had worse problems than the other they give U refurbished receivers they will not give us a new one I pay for all the protection plans it's horrible there software is flawed there's no more Charlie chats we have to pay and every day the system fails and has so many problems it could be a great service if it work right and we have to pay for this maybe offer you a $5 for the hassle I shouldn't have to pay my bill until they fix it

Dish driver, #68652 (on the side of the van) licence plate number Florida IJQ P23. The driver ran a stop sign in the Oakleaf Town Center in Jacksonville, Fl and almost hit me with my children in the vehicle. I honked my horn and he flipped me off. I would like this reported and something done about it. The driver is obviously not the type of person that should be working for your company.

Each and every time I called Dish I was not just put on hold but put on 'Ignore'. Each time my wait time was around 30 minutes. I was not given an option to leave my number for them to call me back. This company is in no way interested in customer service. They are interested in getting money from you and nothing else. Let's say you want to discuss a lower rate or change any programming. For whatever reason you want to change something from your original purchase, you will be required to agree to an additional two-year extension of the contract.

When you are put on hold you will hear this cheerful pre-recording of how they listen to their customers by giving the customer what the customer wants. This is not true at all. First of all, Dish has known for a long time that the wait time to talk with a real person results in ridiculous wait times yet, nothing has been done so far that has changed this situation. Dish claims they are working on it. But, how many years does it take to simply hire more people so you are not left on hold for half an hour?

There is no doubt in my mind that Dish employees would never put up with another company treating them the way they treat their customer base. Oh they can stand on what is 'legal' in customer agreements but, it is also immoral at the same time.

I have not nor will I switch to the other satellite company Direct TV. Read the reviews on that company and it's a mirror image of Dish Network.

My intention on my last phone call was to discuss programming but, while being on 'Ignore' for over 30 minutes I reached the breaking point and decided that I'd had enough of their nonsense and decided to cancel Dish on the spot.

Now Dish is going to charge me $238.00 for the months left on my 'contract' for early termination. It's ok. I am not going to pay it. I went with Spectrum cable and Spectrum has agreed to pay the Dish Network balance. And, with Spectrum I will not lose a satellite signal due to inclement weather interrupting the signal and I will get 100 mg of download speed.

It used to be a 'trueism' that it is always best and cheaper for a company to keep a customer than going out to find a new one. I guess I live in the past when that was true. It isn't true anymore, sad to say, especially with companies like Dish.
So, beware before you sign up with them. There is a lot less than meets the eye, at the same time there is more than you can't see down the road when you decide to sign up with them.

Dish has forever lost this customer.

Dish tv satelite tv is the worst company, they hung up on me after i called them to change my programming. Rude [censored]! stay away from them! their customer service is non existent! they are full of greed! they do not care about the customer whatsoever! disgusting company!
they have done this sevral times to me and my other family members who i referred to get dish tv. What a huge mistake. Are bills keep getting higher and higher even after they told me it would be the same every month! scammers!

On 21st of July I called dish to get a discount on my bill after some time speaking with the sales lady we agreed that I would keep the same channels and for the same deal (price)but signed a 1 year contract. a few days later I checked my bill the price had went up and my channels were taken off so I called back and after explaining my problem the sale person tried to get me to sign a 2 year contract and call back every 3 months to asked for a discount on my premium chanels. After some more explaining he decided he would give me a discount on some of the channels. Then after checking the bill again not only was the first contract not the same but it also went up again. That's when I called a 3rs time explained to the next sale person and he saw everything that I told him and also tried to get me to sign a 2 year contract. Dish network broke the contract and tried to get me to see things their way. I was told a price and then got another and less channels. So I asked them to send me the boxes to return their equipment. They first tried to charge another month rent and a early termination fee. Then went to just pay the early termination fee and a shipping and handling fee with insurance. Now I have been with Dish for over 6 years and never late . I am Texting to get some justice. Can someone please tell me when did fish get so money hungry. I Have been a loyal Customer but not anymore.

My name is Christina Johnson. I'm making this complaint because I have had more trouble in the last several months with your service than with any other thing we have! You can check my calls to your company, which have been many, complaining about billing, crediting my account issues, not receiving channels, apps not working, etc. WHAT IS THE PROBLEM? I have never been so dissatisfied in my life! Please explain to me what is happening!

My elderly Mom wanted to change from cable to DISH. I set everything up for her including putting the DISH redpresentative on speaker so that we would all be on the same page. She was "locked in"a monthly payment of $96.00 and promised that when the installer arrived her would explain the Hopper and other dvr recorders so that she would be able to operate them. Fast forward. My brother was there for the install and confirmed that not only did the installer give little to no information about the equipment, he handed my Mom a booklet on how to use the dvr. She signed for the install and off the guy went. A few days into having DISH problems started occurring and my Mom decided that this was not for her. She knew that if she cancelled within 180 days that there would be a $30.00 early disconnect fee which she was fine with paying. During this time she received a bill not for $96.00 as promised, but for $105.00. She calls DISH to disconnect and they tell her that she signed a 2 year contract and if she breaks it she will be charged $498.00. She did not sign a 2 year contract. I know this for a fact. She is 82 years old and at this point in her long life has no idea if she'll be around for 2 years. She tells the customer service rep to email her a copy of this alleged contract that she signed and her we are one week later and no contract copy. I have gone around and around with DISH and am done. I believe that my Mom is a victim of elder abuse and I have contacted the Attorney General, the FCC, the Better Business Bureau, and the local newspaper. After reading through many of these complaints, this is not the first time DISH has targeted seniors and tried to take advantage of them. I am hopeful that I will hear from someone regarding this complaint. In the meantime, any fraudulent withdrawal of funds will be reported to the District Attorney's Office along with a formal complaint.

I call n told them my pole was broke n ghey want to charge me 95.00 + pay whoever comes out to fix it 26.00 cash...
I've been with y'all over e yrs! Never late on bill...
plus y'all used a old dish n pole ghat was here when I hit here...
it wasnt new! N y'all want to char5me to fix something that was here when I got here that's just wrong! Y'all should've put in a whole new dish n pole instead of using one that was already here for I don't know how long!

Signed up for DISH earlier in the year and had nothing but problems with the actual cable service. Constant buffering on shows, movies, netflix, etc./and message error. We would have to unplug tv and let it reboot. Had workers out on 3 separate occasions and issue still continued. Finally cancelled their service, rightfully so, but disturbed that they would even think about charging us for cancelling. Dispute resolution form being mailed in, but can't even talk to the higher ups to straighten this issue out.

In 2017 my elderly mother switched services. Dish kept billing her. After three phone calls and some threatening, they credited back the amounts the fraudulently took from her account. She returned the equipment at a UPS store in 2017, however, now almost a year later she received a notice from a collection agency for the equipment. When hammering out the billing error, the representative told me that the equipment had indeed, been received. Today, July, 2018, in a phone conversation with Leo # ANK, he claimed that dish had notified my mother three times claiming that the equipment was never received, but my mother, who keeps meticulous records, never received any of these apparent notices. According to Leo, it was either the UPS's fault, or the post offices fault, or my mother's... never once admitting that perhaps dish actually could be at fault. They admitted to receiving the equipment in 2017, yet now they have no record? Sounds like a scam where they are targeting the elderly.

I called regarding an overpayment too them. The first girl not sure of her name. She said they couldn't, refund the difference nor reverse the company it was supposed too go too. So I talked too a girl named myla. She said it would, take 19 days for a partial refund. Before I ever talk too myla the first girl told me too call my bank. So I did then, they said I had, too fill out a form. I went up there& done that. It was supposed too be reveresed, and went too verizon instead of dish. Well after a week and getting a notice from verizon. They didn't receive no payment. I call dish and talk too myla, only too be told, it would be a partial refund. That they couldn't refund, the difference cause I had a balance. So I called again, and asked too speak too a supervisor. He told me the same, thing as myla. I ask why they, accepted the money. And his responce was, if it was due they were gonna take it. He said he would, try too make the refund come quicker. And instead of putting, it back in my bank acct. They would mail me a check. I dont know why, they just couldnt put it back, cause it was sent electronically. Please call me on this issue.