DISH Network
Reviews and Complaints

After moving Nov 28th and closing dish account early Dec 2013, a notice was received of restricted/disconnected services and amount due in Feb of 2014. After contacting dish and verifying the move the amount due was cleared up and account was credited. Boxes were to be sent with return shipping paid for by dish for equipment return. While Dish told my daughter they would allow time since I was still recovering from major medical issues and my belongings where in storage. After contacting dish again at the end of March to request return boxes Dish then stated the equipment was outdated and did not need returned after all. Several months later a recovery service claimed I owed dish $197. for the equipment and reported this false information was sent to the credit bureaus where it reflects a derogatory mark on my report. After speaking with Dish they agreed to credit my account clearing my balance and sent return boxes agreeing to have this information removed from my report entirely as it was inaccurate because the Dish representative did in fact state the equipment was outdated and did not need to be returned. I also contact the collection company to dispute this information and request it be removed. At some point Dish updated the amount still due as $15. not removing it and still not correctly reporting I owe them NOTHING. Now after finding this information still attached to my credit file I contacted them again where they again agreed to clear the balance but now claim the information was accurate and they will not remove it.

saw an advertisement for an $89 a month bundle with Dish network, internet & phone service, called sales, got an appt set-up for my new home, I asked about taxes at the end of our "sales" conversation, was told it would be $101 or $103 can't remember the exact, had problems from the get go with installation coordination, the Tv was installed okay, it took numerous calls and there bad communication and lack of to get the Internet & phone set-up i went a week or more without either, until it was finally resolved, then I find out the phone didn't really work, I could not call out and everyone I call is long distance, they told me I was to be charged 10.00 month for that feature and for like 700, and it's not unlimited, it took numerous "more phone calls: and i insisted they credit me the difference of $10.00, MY BIG complaint is what a scam their business practices are, they quote you one thing and now I am Paying between 24-38 dollars more a month than i was quoted of the $101 a month from their sales dept, and I come to find out after 12 months they can raise the rates, they don't tell you that, it a 2 year contract, it is mis-leading, and i think maybe illegal. i will be looking into it and my alternatives, we had just dish Tv for more than 12 years in califonia and never had this problem, they have horrible customer service and are generlly down right rude, their problems start at the top, DO NOT BUNDLE with Dish Network.

I started dish internet november, 2014 the service was ok then things went downhill, during the evening hours from about 5pm lasting till around 11:30pm or so i was getting very slow speeds 1-2 mb. Eventually the problem got bad to where the speeds went so slow, my computer showed no internet. I had 5 lights on my modem, after a lot of phone calls, them telling me everything looked fine. But every day same speed issues. Up to january they came out to my house suggested it might be my computer. A tech did put in his notes that my house has bad ground & he was getting a volt 1/2 of elec on my internet cable. But never checked my tv cable. They also told me my tv & internet where sharing the same ground on the house. My hopper/joey have never had any issues since i moved here in october 2014 i was told they wanted to work with me directly & to please not call dish anymore & report anything that dish was charging them for not fixing the issues on past visits they did unhook the internet ground. I was even asked to use there website for speed tests. That the website i was using dish said it had issues. I have used there speed test site & i have a log verifying my slow speeds. Before i lose my connection for most of jan 2015. Since a tech put in his notes my ground is bad dish is no longer willing to help me with anything internet related. Even asking to get a power cord for my internet. I had to beg the person on the phone for a new power cord. I am an adult & a paying customer since march of 2014. I have never been treated so rude over the internet issues. But if i have a bad ground why does the problem only happen at night. And not all the time if the ground is bad. Why doesnt my tv act of as well. I want to walk away from this nightmare but i am in a contract for 2 years.

I was behind 1 month and came due for 2nd month, my wife made a payment out of a different account and gave # to CS, the man read back #'s and we thought it had been taken care of. 3 days later we checked our checking account to find out the amount for 2 months was taken from wrong account and was for 2 months. We only approved 1 month. You pay 1 month in advanced so by billing dates I was only 30 days past do. Now I have bounced checks and still no money.
My wife called Dish and spoke to Laura and she said she would take care of it by crediting 2 months back to us and we will be sending back to our banks 1 month os 123.00. Today is seven days and no money as aggreed to. Called Disk, they have no record of agreement and said 2 months was applied but there is no record of any other credit. Transfered to Dept head he stated that there will be a crdeit issued and it will be 20 plus days. First it was 5 to 7 days and now it is up to 30 days. It seem the more you call the longer it keeps being pushed out to. Mean time I have 135.00 in bank charges that I have occured for there mistake.

They are blackmailing channels such as fox news for more money then dump these channels when they say no to more money. I bet they will come after me next! Dish needs to tell it's costumers they are sorry (Ha!) and won't do that again or else! Next get ri of their ceo (Ha!) and find someone who will treat us better. If not, free me up from my contract so I can go with direct tv or (Gulp!) comcast.

driver went to go fix a cable so I could get my satellite signal back after he met up with marco a perea at the entrance marco's told driver which house it was and still he stopped at the wrong house and while he backed up he broke the natural gas lines that goes to my house so the driver din't tell anybody what he had done till the neighbor smelled the gas where he had broke the gas line so now I don't have any gas and they don't want to pay to put my gas back on that because it was not a active gas line and it was that's how I was heating my house and cooking and I have a 11 month baby.
MY PHONE NUMER TO GET CONTACTED IS [protected] AND ADDRESS IS PO BOX 1481 SANTA CRUZ, NM 87567

Dish employees have to many hands in the stew... Employees of the dish network promise you and come to an agreement with customers and then switch to other terms later on. On numerous occasions we have spoken with several dish representatives and they still overcharging us for their lousy service and not to mention that they have took out several channels due to their turner problems such as cnn. Now why should I pay regular prices when they are taking out these channels and not re-inbursting me with another channel. After all the original agreement of americas top 120 which we purchased for 29.99 for 12 months. Then 49.99 after the 12 month. Now they are overrrrrrrrr-charging me 150$ when all my dish network bills are paid on time and I have the bills to prove them. The company is all out horrible. Just look at the complaints board. And bureaus do nothing. The problems with these companies is that they forgot one mayor all saying..."the customer is always right"... You forget that and you lose your customers for life. You want to build on relationship not destroy it.

I feel that my move was not just your ordinary move. My husband, a decorated army vet, 82nd airborne, and police detective with the roanoke city police department, had the initial contact with dish for years. When we moved in together we continued the contract. When asked who we had service with, we happily told others dish. We were on month to month for a while. My husband became very ill with cancer. During his illness, we upgraded to include dish's internet service, as this was about all he could do... Tv and internet were his escape. My husband passed away in july of this year. I was in a position that i had to move. Making sure there was a line of sight for dish network unfortunately was not on my checklist in searching for a new home. It was the very last thing on my mind, after the emotion of losing lin. The customer service reps i have dealt with in trying to transfer this account to my new home have been cold and heartless, each response being well rehearsed. It is through no fault of mine that there is no line of sight due to my neighbor’s trees. Why am i to pay an early termination fee of $522.50 because dish's satellite can only point in one direction? Shouldn’t each situation be treated individually?

Cold, heartless scam artists.

Since Dish has pulled all Turner Broadcasting channels from my Dish lineup due to "negotiations, " I am publicly collecting names and addresses and telephone numbers of all Dish subscribers to file a class action lawsuit against Dish Network for breach of contract and perhaps Turner BC as a second party. If these broadcasters want to negotiate with the cable/satellite providers the channels in question should be kept on air for the consumer while this is going on. We are paying their bills. Please contact this message board if you would like to join the class action lawsuit. Thank you.

Here is a copy of the message I sent to dish network this company has stolen money from my bank account

Sent from my iPhone

On Sep 1, 2014, at 7:45
Ryan I have read so many similar complaints just like mine. I was overcharged on the 2nd, 3rd, and 6th month which I spent
hours on the phone for them to correct and when I asked for an explanation as to why I kept getting overcharged they basically said it was a problem with the system and on the last call I was given there word it wouldn't happen again. At the time I still had all the paperwork to show of the pricing because they told me on the last call my promo ended after 6 months but after I showed them the paper they corrected it and gave me there word I would not have to call again and there would be notes in my file like they told me from the start. Here is a link to sum up what the company you represent is all about
http://www.complaintsboard.com/complaints/dish-network-c372659.html
This whole experience with dish has been horrible you can send me a box and I will put your equipment in it. Your company has stolen from my bank account and I never agreed to the money you have taken. Now it makes so much sense why you have to put autopay on in order to get free hd for life. So your company can automatically steal from customers when they least expect it and that's exactly what happened to me. There are thousands of people that dish has stolen money from that are very similar to my situation. I work way to hard just to give my hard earned money away. It's hard to believe that the company you represent is still doing business after all of the people it has stolen money from and these are the ones who have told there story I know there are even more that don't want to deal with the hassle of spending hours on the phone and educating about what a fraudulent company dish network is. Look up dish network lies to and rips off there customers on google and you will read literally thousands of first hand accounts of the deception that is going on with the company you represent. I don't allow anyone to steal from my family. Dish has stolen $45 from my account in the past 2 months and there is no excuse for that and they attempted to steal from me 3 other times and to think I would have been a customer for years if your company would have just been HONEST a coworker of mine has the exact same story I have we both got dish right around the same time and he just shut his service off also. Look up the bbb there is a lawsuit with dish from 47 states for 6 million for having so many complaints look it up. I TOLD MY WIFE FROM THE START NOT TO GET DISH.

I left direct tv, because every month they would take a little more money from account than they were suppose to take. I ordered my satelite through Dish Network and told them the reason I was leaving Direct tv, and was assured that would not happen. I am on a fixed income, disability income, get paid once a month. My bill went from 45 dollars one month to 100.00 the next. I was not expecting it, looked at my bank account and noticed it was short. I called them and, of course, they had alot of excuses and said it would be fixed the next month. Fixed? Their way of fixing it would be to make sure that my next month's bill was 45.00. But what about the extra money they took, I don't get that back. I told them they needed to put that money back into my bank account. They said they could not do that. The owe me. They are thieves just like the rest. Can't trust any of them.

called to cancel my dish network service due to getting a better deal elsewhere can not afford $123 a month for same thing i can get for $50. I was unaware i had a upgrade contract. I will send all equipment back and was advised they will charge my account for cancelation of 230. They said they will charge my checking account because it was the last one i used to pay for service. I let them know i will pay them but dont have the money in the account at this moment. They told me they will charge it anyways. I was with them for four years. I can guarantee they lost me as a customer for life after this.

If you are thinking about satellite TV and are concerned about service, stay away from Dishnet. I've made 7 service calls to them. For the first three, they tried to get you to fix it over the phone. I know the procedure by heart but they make you do it over and over again. My TV freezes and then stops working. They sent out three different "technicians" and now I have no signal. Of course when I called again, they had me run through their over- the -phone procedures. Now I have to spend a fourth day waiting in a 5 hour window for them to come out again. Since it is a weekend the repairman won't be out until Monday. So no TV for another 2 days. I'm switching.

Got rid of comcast... Sky high prices. Being disabled, signed up for dish, set up in late december. Guy left his gear @ my house. Called to inform him. I was tooooo nice!

Primary remote broke in 5 weeks. He said to call him if I had any problems and he could remedy them... That was upon leaving after set up in december. Called him up to ask for older dish remote. He said he'd drop one off within a few days. Called him again... Said he'd get back to me. Texted him 4 times... No answer.

Ordered new remote... Had to pay $20.00. If he had been straight up w / me to begin with, I would understand... That he couldn't bring older working remote. But he stringing me along. So, he lied!

When I said (In text) I should have thrown his gear away... He texts back saying I have the wrong person... But it's clearly his phone number... Adam [protected].

Just bad customer service on his part. And that the quality of people dish tv in pueblo, co hires!

Can't wait to complain more when I finish the 2 yr agreement... After hearing all the complaints.

Where is the honesty and decency anymore? Certainly not w / adam [protected].

I have had dish for quite a few years, we had very few choices where we lived. Sept 2013 we moved. I called in aug to inform them, I said I wanted keep the tv/hopper/joeys, but did not want the internet. Was excited about finally being able to get faster internet. I asked what I needed to do to move, they said bring your modem, we'll send you a box to return it. I asked are you moving the dish, because the people who bought our house do not want it. They said we will put a new one at your new house, and if you want the other removed we don't do that, but here are 3 names of companies that do. I called 2 of them, they said they don't do that, so I told the new homeowners they would have to take it down, sorry.
So then a few weeks after they hooked up my tv at the new house, I received a ridiculous bill, early termination. I called, and talked to numerous people, finally talked to arline in the office of the president... She was rude, said I had to pay early termination, I said I had it for 8 years, how is that early. She said in 2012 when I had them remount after a roof installed, they put in a new modem, and at which time I signed a 2 yr contract. I said I paid $50... Because I didn't want a contract and didn't sign for one. After a lot of other calls I spoke with angel bodin in the office of the president again. She was nicer, but insisted I signed this, I had her email me a copy, and it is not my signature. I sent her my drivers license, and she agreed, and removed the early termination fee.
Thought we were now set. She says just return the modem and some other thing, I said I only have the modem, she said ok, return it. So returned it, and here we go again... They are harassing me that I didn't take down the dish off the roof and return something off it. I said, its been 10 weeks, and no one said I had to and its gone now. So their answer is pay $220 or they will shut off my tv... Or I can cancel the tv and pay an early termination (i did sign another contract for that when I added the hopper)
They say if I want to fight them about the forgery of my name I will have to hire an attorney, and that has nothing to do with the equipment. Am I being unreasonable? Were we supposed to climb on the roof and remove parts. And how can you tell me so many weeks later? I like the tv... But am tempted to cancel and let them turn me into the collection co, but hate to mess up my credit. Thanks for listening

Ever since my dish net internet service has been installed I have experienced horrible speed issues. I have done speed tests and most of them have come back around 1 mpbs. This will now be the third time they have sent a tech out to "fix" my service. One tech told me that's just how dishnet is which fills me with great optimism for it being fixed. A friend was also told by an installer not to get it at all as he has it himself for only two days before removing it from his house. Every call with them is just as bad with their magic did you unplug it miracle fix. Once when the tech was here he was on the phone with hughesnet who say that they believe 60% of the max expected speed is good...which according to my calculations on a 5meg service should still maintain above 1... maybe my calculater is broken !

I called the Dish TV 800# to get a few details about their service ( prices/fees ). I decided not to proceed with their offer. The next day their marketing department called me 6 times at 10am, 12pm, 1pm, 2pm, 3pm and 5pm so I finally answered and again declined there offer. As I was about to ask to be taken off their marketing list they hung up on me. So I called again and asked 'why do you just hang up on me'? They hung up on me again. So I called again but received and unavailable message. So I called from a different number and asked again 'why did you hang up on me'? 3 times the same man hung up the phone on me. I called a few more times but they blocked my calls. Block your number when you call and don't provide to much info. I specifically asked the 1st time I called if my information would be shared for marketing purposes and I was told 'no it would not be shared'. They definitely lied to me.

I have about had enough of dish networks bull. I have been a loyal customer for many years. I received a call from a bank awhile back telling me that i had overdraft fees, and that I needed to take care of them. However, this was no longer the bank I used. I had not used my account with this bank in over year. After hours on the phone with the bank I find out that Dish had charged on my account over $600. I couldn't figure out why dish was charging this account. I was current with my bill and I use my other bank account always. When I called Dish the first time over this i was told that it never happened that they did not charge my bank account. Of course I am mad by now. So I get loud and I get hung up on. The next day after I calm down I call back and I get some rep on the phone who at first is working on figuring all this out. He finds where Dish did charge my account. I was charged because I was nice and paid my cousins bill for her one month a couple of years ago, well I guess she deceided not to pay and to rack up some bill. Since they had my card number for a single payment they took it upon themselves to charge me for her debt. Of course i was not happy with either when i figured this tidbit of information out. It has taken me 4 months to get dish to refund the money that they had no right to charge me and that the bank had no right to release in the first place. If you are still reading this the bank still made me pay an overdraft fee also. I guess you can't win them all.