DISH Network’s earns a 1.8-star rating from 1355 reviews, showing that the majority of job applicants are dissatisfied with recruitment process.
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problems with dish network satellite by wildblue!
Before signing-up for Dish Network High-Speed Satellite Internet by Wild Blue, read this... Just the facts. As of March, I own a $125 dish with no service and a $1,098 bill for 18 mos of service I can't get.
On 3/30/7, I was charged $199 for Dish Network High-Speed Satellite Internet Installation, with $49.95 monthly commitment for 18 months totaling $899 contractual obligation for service, totaling $1,098.
On 4/14/7, Installation Appointment was a no-show, with no call to reschedule until after appointment expired.
On 4/20/7, Installation Appointment was a no-show, with no call. Missed 2nd day of work ($200 damages).
On 4/23/7, Installation Appointment was a no-show, with no call. Missed 3rd day of work ($200 damages).
On 4/24/7, Corporate Rep was very nice and stated she would follow-up.
On 4/25/7, Dispatch advised Installation Tech would arrive tomorrow at unknown time. I stated I was out of town but would make arrangements to have my wife remain at the house.
On 4/26/7, Installation Tech was very nice. I was charged $125 payable in his name for installation that I thought was already paid 3/30/7 (Note: The same style pole and dish was installed free by previous Dish Network TV tech). Tech stated that my lack of Internet connectivity (times-out page to page) was due to my computer's cable plug-in and advised me to purchase a wireless router to fix the problem.
On 4/30/7 I spent $85 on a wireless router and $25 on a replacement computer cable plug-in, which did not fix the problem. Still no Satellite Internet connectivity. (It should be noted ATT dial-up Internet still works fine).
On 4/30/7, I called Tech Support Rep, who was very helpful and diagnosed a bad modem (cycles 1 to 4 flashes, then repeats cycle endlessly without locking) and stated he would have his Supervisor send a replacement modem. No Supervisor follow-up occurred.
On 5/3/7, I called to be sure Dish Network's word was good and learned it was not. Customer Service was very helpful but stated my replacement modem order had been canceled. He stated he would call Installation Tech to ask him to send a replacement modem and have Supervisor follow-up. No Supervisor follow-up occurred and no modem arrived.
On 5/10/7, I called Installation Tech, who stated he would not be replacing my defective modem. He stated replacement modem had to be ordered from Customer Service.
On 5/12/7, Customer Service Rep, who was very nice but stated she had no authority to replace modem. She stated I would receive a callback from her Supervisor in 24-48 hrs. No Supervisor follow-up occurred.
On 5/14/7, Corporate Rep was advised via voice mail my modem was defective and needed replacement but no one would do it and to please help me. Voice mail not returned.
Still no Internet service. Check competitors before signing.
charging after cancellation and no refund!
I canceled Dish Network 0n March 14, 07, at the end of my contract, I was then billed on autopay the next month (April). I called to let them Know what happened and that they withdrew the money from a closed bank account. Now, there is also a 35.00 overdraft fee. They apologized and said they would reverse the fee. Forward to May 5. 07. Still no credit on my account, so I called them back... First they couldn't find my account, next (after they found it) they showed no charges after March 1. After I gave them my bank reference number they again apologized and said they found it, and that the reversal was still pending (the rep. didn't know why) but he was going to click a button to push it through for the amount of the withdrawal. I then asked about the bank overdraft fee that was charged and if that was also reversed, since it was their error. (They charged a closed bank account) The rep. told me no, even though Dish Network messed up and owned up to the mistake, it is their policy not to refund fees that might be incurred due to their errors (is that legal?). What a company, huh? Must be great being able not to pay for your mistakes. I wonder if I'm also going to have to call back next month to remind them to click submit for my refund...
Probably... I f you are considering a satellite t.v. service, consider elsewhere!
I called dish network customer care 27th April 2007 and fix up an appointment for installing the dish at my home. At that time they spoke to me in very friendly way. They even took us $50 as an installation charges in advance. Later on we decided to cancel the the account and I called the customer desk and ask them to cancel my account. He did cancel the account and told that it will take 3-4 days to refund the amount back to my bank and if I don't get the money in 7 days then call them back. But the money did not get transfered to my account even after 7 days, so I called them back and spoke to one of there customer executive about the status, she replied she don't have any information but she will again process to cancel my account and told that it will take yet another 7 days. I asked her why she don't have any information that what had happened to my money, she said she just don't. I asked her to give me any contact information for the concern department who have that information she said she even don't have that and she bang the PHONE DOWN. It was just a RUDE and TERRIBLE BEHAVIOR from the CUSTOMER CARE EX of DISH NETWORK that I could never think off.
MY ADVICE DON'T GO WITH DISH NETWORK, they are WORST. DISH NETWORK IS WORST.
victory in court against dish network
Follow up in California. Sue Dish through their agent of process, Corporation Service Company dba CSC-Lawyers Incorporating Service, P.O. Box 526036, Sacramento, California 95852. Check your State’s Secretary of State website for a search on corporations doing business. After months of bs from Dish/Echostar, I finally sued in small claims and what happens? They call me late Friday, the last business day before the court date next Monday. Typical attorney ploy. They send me an unsigned on their part boilerplate “agreement” in an email that basically signs away my rights while protecting their own. After going back and forth with a paralegal, NOT EVEN A REAL ATTORNEY, they have made it clear they don’t intend to do diddly about their having sent me to the CBE Group, Inc. collection agency. The paralegal, read as low paid clerk, sends me screen captures showing me nothing and claiming she got confirmation from a “supervisor” that everything was taken care of. Sure, just like the months of grief they subjected me to. For this they want a gag order and a complete release from liability in exchange for my dismissing the case for which I get nothing. See you in court Monday Echostar. I was told they would send a “local general manager” who was prepared to defend their interest I suppose. Sure, another low paid shlep who is in fear for his job trying to explain something he had no hand in all these months. I have stacks of records and will perhaps move this to a higher court seeking damages. So if you’re disgusted with this company, SUE THEM. Find their agent of service and SUE THEM. I know that they had settlement on their minds since the “agreement” they sent me was dated OVER A MONTH AGO. They stalled until the last minute thinking their customers are stupid and will sign anything.
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Victory in court against Dish Network and Echostar Communications. After Echostar refused to send me confirmation of the removal of my account from collections and my refusal in turn to sign a gag order and liability release for them and not for me I proceeded to small claims court here in Los Angeles. Echostar hides from their customers in Colorado with diversionary phone numbers that connect you with people in India with no clue as to what’s going on here. I found Echostar’s Agent of Service through the Secretary of State’s website. Search them in your home state since this is the only way to get Echostar to respond. I sued them for continued billing long after I cancelled service and they sent me to collections for refunds they claim to have sent me which they wanted back! Their totals went anywhere from $100 to nearly $1000 depending on who I was speaking to on the phone. When the judge heard that he clearly decided in my favor stating incredulously that this corporation wanted their refunds back? It was a priceless moment. The Dish Network local manager they sent had no clue what was going on yet referred to me in insulting terms which didn’t help their case. He then produced a letter from the collection agency The CBE Group, Inc. which Echostar’s paralegal refused to send me unless I signed a gag order. Then he produced a screenshot saved from their computers which still showed me as having been a deadbeat to them, noting a “charge off” of my account for the 155 day “delinquency” which never existed. Billing a customer for services never rendered to hide an extortion attempt at stealing back refunds which I never received apparently didn’t please the court. I asked for treble damages for the approximately $350 they reported to collection and the judge ruled in my favor and awarded me $500 for my months of grief at the hands of this horrible corporation and its employees. I still am apparently reported as a charge off which reflects that I somehow am the bad guy and I didn’t get a copy of their collection agency letter but I have this judgement and will collect soon enough. NEVER GIVE UP AND NEVER ALLOW THESE SOULESS CORPORATIONS TO BULLY YOU. I will write a comprehensive account of all this when I have time, the details of which are unbelievable.
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Outline of my presentation in Los Angeles Superior Court small claims:
1. Cancelled awful service with Dish Network, August of 2006.
2. Paid last bill 8/28/06
3. Returned Dish satellite parts in UPS box provided by Dish, package received by Dish 10/05/06 as per UPS printout and confirmed by “Sarah” Dish rep in India 11/8/06.
4. Dish unauthorized debited $96.45 from my checking account claiming they didn’t receive satellite parts.
5. Dozens of calls to Dish, [routed through answering services in India] finally got a refund from one of them for the $100 12/01/06.
6. Began receiving billing for non-existent service that went from $8 to $500. Dozens more calls to Dish proved pointless and fruitless.
7. Finally contacted Echostar corporate headquarters in Colorado after online search to find Dish contacts here in US. Was again told of phantom refunds, no explanation for the extortion attempts for services never rendered from 9/06 to 2/07, received no explanation as to why they attempted this through false billings instead of direct letter or phone call. Told them I intended to sue in small claims if they didn’t stop billing.
8. Received collections notice from The CBE Group, Inc. 2/15/07 for non-existent refunds Dish computers claim I received. Dish reps first claimed refund of app. $250, then another $250 then another nearly $400 refunds which I never received.
9. Sued Echostar in small claims after exhaustive search for their real agent of service.
10. Notified collection agency of suit 3/07.
11. Received phone call from supposed paralegal for Dish/Echostar offering settlement but “settlement” document was unsigned by Dish rep and was in effect a gag order and release for Dish, not a settlement of collection or billing issue. Emails confirmed Dish still had me listed as a 155 day delinquency and was lied to about no collection attempt for which I have a letter from collection agency. Paralegal refused to confirm deletion of my false “account” and refused to forward notice from collection agency of deletion of collection attempts.
12. Now appearing in court asking for legal remedy against Dish/Echostar to force them to delete this entire episode in writing, notify with proof in writing of end of collection account, pay for court costs and compensate me for my months of aggravation, pain and suffering, mental distress, etc.
The complaint has been investigated and resolved to the customer’s satisfaction.
gigo1,
We would hate to see you go and it would certainly be my pleasure to help you with your situation! Pricing is always subject to change and if your noticing your bill going up by a few cents each time, it sounds like it may due to your tax, which we do not control. If you could please private message me with your account number so I can take a look for you, as well as provide me with some of the details about the treatment you were given by the representative, I'll enjoy the opportunity of assisting you further and getting this straightened out for you!
Bobeee,
You have my deepest condolences about all the medical treatment you were going through and I can imagine how difficult that must've been to manage! I understand how you were trying to get the situation with your disconnected handled appropriately and would be delighted to help you further if you could let me know whether or not you've been able to seek some assistance with it. I'll look forward to hearing from you!
fort worth 99,
We know it's not the easiest situation to go through when you move, which is why we strive to not only make it as easy and convenient for you as possible but also to do everything we can to reestablish service at your new residence. I would love to look into this further for you if you wouldn't mind letting me know whether or not you've already gotten this resolved correctly. Feel free to private message me with your account information if I can provide you with some further assistance!
Tom_USA_411,
Your frustration is understandable from a situation like that and hate to hear it came to that means of getting your issue handled. If you haven't already been able to get that resolved, please let me know as I'll be more than happy to follow through for you and see what we have going on!
Dishnetworksucks,
I can understand it can be quite frustrating to not see your bill to determine your ending balance after cancelling the service and would be more than happy to help you! Have you been able to get this issue resolved properly? Please let me know so that I may follow up with you if necessary and I would appreciate it, also, if you could provide me with some details on why you chose to cancel your service with us as we always enjoy reaching out to our customers for any feedback they can provide us about the experience they've had with us. Thanks!
My suggestion,
It's unfortunate to hear of the frustrations you were going through with the billing and I just wanted to check in with you to see if you needed any further help! Please feel free to send me a private message with some details of what the situation was so I can at least take down some of your feedback. Thank you.
Kryswilson123,
I can see how that was aggravating for you and if I was in your shoes, I'd feel the same way. Were you able to get that situation resolved? Any damage done to your home is definitely we're happy to look into and I'll await your follow-up!
cabo rick,
That's a site we enjoy monitoring to help resolve our customers concerns and I'd be delighted to further assist you with anything you may need help with! Please let me know!
lostinAlaska@seward.net,
I can understand how you were frustrated from that and am always happy to provide you with some additional assistance if you ever need help with anything!
Rock,
I realize how long ago your post is from but just wanted to reach out to you to let you know I'm always here help you if you ever need assistance with your service. How are you liking it at this point?
horrendous customer service!
I was an unfortunate customer of Dish Network for about 6 months last year, and the ordeal has still not ended. I decided on satellite television because I wanted to have access to the World Cup games and I also was happy that I would be able to get some College Football games that were PPV only. I had no real complaints for the first few months, the...
Read full review of DISH Network and 37 commentsdish network providing your info to blockbuster
I recently signed up with DISH Network. During a routine follow-up call by DISH I was offered free coupons for Blockbuster Online which were to be emailed to me. I received the coupons but did not act on them. About 1 month later I noticed a charge to my credit card by Blockbuster Online. Dish Network had signed me up for Blockbuster Online service without my approval. Secure information such as my credit card info, password questions, etc were provided to Blockbuster. This was confirmed during a call with Blockbuster Online. They credited me the amount right away and cancelled my account. The rep said that I am not the first one who was involuntarily signed up by Dish Network.
I think part of the problem is that Blockbuster is a rip-off.
dishonorable business practices
(I've sent this to the BBB, Attorney General's office and a few newspapers. I want to get the word out) I have been a customer of Dish Network company for over five years. I telephoned them on February 21, 2007 (yesterday) and asked if I had a standing commitment to continue service with them. The employee I spoke with put me hold, checked my record...
Read full review of DISH Network and 51 commentssuspicious person
I wanted to add more channels to my Dishnetwork, I had a very professional and wonderful person (Brian) to our house he told us we needed a new Dish so we could get National Geographic, since our Dish is on the roof it could not be done since we had lots of snow on the roof. We rescheduled for another day, January 29, 2007 another person came to our house he did not introduce himself, he drove a white GMC pick-up truck with no name on it, but what really made me suspicious there was no license plate, not on the front nor on the back, just a plate that said Moras Auto Sales, he made me feel extremely uncomfortable. He asked me what's wrong I explained to him that I would like to get the National Geographic Channel he looked at me kind of puzzled and I ask him if anybody talked to him why he is coming, I said you are supposed to be the expert that's why I called. I felt very uncomfortable around him I called my husband to come home while this young fellow was at our house. Needless to say we still had snow on the roof and I would not want him to get hurt. I just want to make sure that I do not want that person to come to my house in the future, hopefully we can add some more channels in the near future.
ripped me off for a total of $ 504.00
A sales person representing dishnet called me and so I decided to sign up. I asked her repeatedly if there was an extra charge for the dvr or local channels. The representative said no. It was included in the original price of $42.00 a month with my 49.00 credit card deposit taking care of the first months billing. I was told I would have 180 channels and...
Read full review of DISH Network and 26 commentsrepeated unauthorized charges
About six months ago, my son and daughter-in-law discovered they had unauthorized PPV charges (adult movies) on their statement. This had happened several months in a row and weren't noticed because the bill was received and paid electronically (lesson learned -- always check your statement/charges). Anyway, they called DISH customer service and told them they didn't purchase the movies and was told that they HAD to have made the purchases. My dau-in-law told them over and over that the charges were on dates/times that they weren't even home and on one occasion they were even out of town! After going through several customer service reps and their supervisors they finally agreed to remove "some" of the charges but would not give them credit for all of them. DISH reps advised my dau-in-law to set up a code so this could not happen again. Since that time, my dau-in-law has set up a code so that ANY PPV movie purchased would have to have the code entered. Well, now another PPV charge has appeared on her bill and SHE is the only one that knows the code; even my son doesn't know it! So, she called them again, explaining what happened, and they told her that because she had set-up the code she "agreed to not dispute any charges". WHAT?! Needless to say she was very upset. She talked to the reps supervisor and bottom line is they basically called my dau-in-law a liar.
Something MUST be done about all of the unauthorized charges that are appearing on customers' statements. This is wrong! And when you call to complain and/or try to get something straightened out you are treated horribly; nobody deserves to be treated that way...especially when they are purchasing services from the company. Whatever happened to "customer service"?
I have recently had the same problem with dish network. I called them after I received my first bill on the Internet. I notice that there was a lot of charges for adult movies that I know we couldn’t have ordered, because the lady who I called to talk to about my dish going out about a week after I had it said that I should place locks if I have kids. She helped me do that and I only placed them on their TV because they only watch our TV for family nights. Well I called in to let them know if they could check into it and I was informed that someone had to have ordered them and nothing could be done but pay for the PPV ordered. I explained to her that I never had that issue with DirecTV when I was with them for almost 10yrs and I also never ordered ppv. She told me that someone had to have ordered it. I explained to her that I wanted to cancel my service after only having it for one month and she said well you will have to pay a disconnection fee and/or early termination fee for leaving the contract early. I advised her that I didn’t care and I would look into getting a lawyer because of the fraudulent mess going on. I have a Christian household and my husband and me have never ever ordered ppv, certainly not adult ppv. They told me that I had to have my phone line connected or they would charge me 5 dollars a month and now I know why they want you to have it added so these outrageous charges could continue. If I find one more charge after I have called them Monday then I will get a lawyer because I advised them that absolutely no one could order any movies with our remotes and anyone trying too would have to call in with my set pin to do so. My husband don’t even know that pin so in the future there shouldn’t be any more charges and if so I will be writing again and getting a lawyer. Something needs to be done for services that scam people like this. They are no more that thieves and they are being protected.
i ordered dish and the rep i got took the fees out to soon and caused my bank account to be overdrawn and he was to call back last night and tonight but i had to hunt him down and told him to refund all charges plus the overdraft fees because he did not listen i think a lawsuit should be estblished against them for the stuff they do they do not do very good reps at all
I had a PPV channel come up before I even decided to purchase it I called right away and asked the representative to lookup that PPV and he stated that he could not even see the charges on there and that he would make a note that it would not be charged but of course it was. So when I called to have it removed they gave me the runaround I even spoke to a supervisor who said that they could not remove any PPV charges due to corporate policy and I had to write or email there was no # OF COURSE now I want to cancel and switch to Direct TV.
Where do I go from here? I have a $600 charge to my debit card, I called Dish and got the run-around, I called my bank and got the there's not much we can do for you. In the mean time, I have NSF's all over town. Now, Dish told me that if I had their service turned back on that I would receive a refund minus the service reconnect. All the while, I'm getting NSF's in my bank account. I finally received the refund several days later (after threatening to call a lawyer), but I still have all the NSF's. What now? No, I did not have auto-pay. How can they just go into your account and withdraw funds without your permission.
The exact same thing described above just happened to me. It was maddening and I had a horrible experience with DISH reps and supervisors. They basically wouldn't believe me that I hadn't authorized the charges. They said that since they were called in from the phone they HAD to have been made by me. But I didn't do so and I live alone. I don't like being called a liar and a thief by company reps that find it impossible to admit the possibility of a billing error on their part or a hacker billing things to my account.
my experiences with dishnetwork has been a nightmare
My experiences with Dishnetwork has been a nightmare. I have spoken to customer service untill I'm blue in the face on the matter of a service tech actuially coming to my home and getting the equipment to work. A tech. was suposed to have come to my home on the 21st of July butr no one showed up or did me the courtesy of a phone call. At this point i have no faith in this companies viability.
Read full review of DISH Network and 21 comments
weeks of no service
After spending 6 years with Dish, working with a young company in the early years, forgiving their mistakes that cost me weeks of no service.
Huge upfront costs and a years service upfront to a get a good deal
Paying for service that I went days and days with out because each time the dish was out of alignment, because of wind or weather, I would have to have a "service call" out to realign your signal. In 6 years I had 10 service calls. Thats $1,650.00 just to keep my signal tuned correctly. Now I do not live in a windy place. They chose the roof installation and said it was best for reception. I think it was best for the installers. I am unable to access the roof so I have no choice but to call for service.
Customer service; I have been yelled at, swore at, threatened with instant disconnection of service; after Dish changed the contract terms 2 years after additional equipment was added.
Even though I met the requirements for a "mobile site" and was signed up as one after 4 years of using Dish 2 years later the terms suddenly changed, they wanted a new separate account and the CSR people were pathetic, swore at me and laughed that he could instantly turn me off.
There is no way to positively I.D. the CSR people as they are located at 3 call centers across the country. The names and numbers never seem to match up. Even though the CSR people will swear, no one gets rude or crude. You are at a disadvantage because there is no real way to track them.
As much as I dislike the owner of Direct TV, I have to say if your forced to pick go with Direct TV.
Dish was once a good vibrant company at first but times are getting tough and they are squeezing every dime they can out of every corner they can. Long term customer or new. Expect big promises and good talk till the money is theirs.
Then the good CSR goes out the door along with your investment.
Equipment. These fantastic deals, expect the cheap tuners with limited capability. For the HD models that provides DVR playback with the ability to watch other stations $350.00 to $600.00. Want to get your local stations. Your going to pay extra for a antenna that goes on back of your dish. and a monthly fee for locals.
Want different channels in different rooms, more expensive equipment. A dual LNB, switching equipment that costs more. Each receiver in each room $5.00 to $10.00 extra a month. So all that little stuff adds up too a big bill with a lot lot of things that break.
Expect to pay for a 2 room set up with a DVR and the ability to watch different stations in each room their full package which includes premium movie channels $130.00 a month. WITHOUT High Definition. That Package will cost you more.
No Football.
Soccer and Cricket Cost you more money. Huge amounts but they do have it.
There is also pay per view movies which you will be buying as the premium channels are very slow with new releases, the pay per view selection is poor at best.
What it boils down too. Dish was a vibrant young company in the late 90s. They worked hard to build a company that was dedicated to bringing the subscriber a good product, even though the distribution and dealer network was a mess they tried to live up to their word and real people cared about the business.
Dish TV then hinged everything they had on merging with Direct TV, Ruppert Murdoch's satellite company. In 2003 and it looked like the merger was going through.
The customers were being primed for the new and bigger Dish. They touted the importance of one strong satellite company to provide competition to the cable industry. This would protect all consumers with lower prices and better service for all. When you hear that, it sounds like the HMO's in the 80s
The thing Dish forgot, Murdoch is a lot smarter then the guys at Dish TV and has been eating small fish for dinner a long time.
The deal fell through. Dish yelled at the government, tried to get every customer to fight their battles for them by writing YOUR representatives. They are always asking you to do that for one reason or another.
It was just plan stupid business. Is Murdoch going to get bought out of a expanding market like satellite, heck no. Business 101.
So Dish is hanging on by a thread. Losing more per month then it takes in. Like any struggling company that once was flush and vibrant they have elected to take a crude route and put a screw into everything that they can get a dime out of you. A promise You will feel that empty pocket feeling and that every dime has been charged for every screw they use to install your cabling. No kidding.
So by all means check carefully before you put forth a lot of money for what cable provides for much cheaper and more reliable. I am very sorry for my mistakes but willing to share them to prevent others from falling for the "new old dish".
The complaint has been investigated and resolved to the customer’s satisfaction.
Sir channel 706 and channel 709 are not working right.there is no sound.please rectify immediately.
I called today to add netflix to my dish account. Advertisement says new and existing customers are eligible. I was told because I'm a existing customer I cannot have it. False advertising. 7/2/24
My #2 dish remote seems to be worn out. Can I get a replacement remote.
It is a 21.1 IR/UHF Pro
We locked a price of $121.70 for two years. On 9-23, we were billed #131.25 and on 11/23 we were billed $143.44. I expect a credit on my next bill. Why can we lock in a set price and you go up.. That is not right. Your response in this matter is expected. janakangus@yahoo.com Mack Janak
I had a month-to-month service on my personal Wally fore my travel trailer and DISH states it's their equipment, I have receipt where I purchased from vendor, and I am tired of these nuisance bills?!
Fire Inspection job was completed per request. Nobody has paid the bill and has moved out of building ? Please help me out ? I refer not to put this in a lawyers hand.
The dish box or cable in use shuts off every 15 minutes without notice, even if someone is watching.
Never use dish they are not worthy and a woke operation with he/him and she,,,,etc!
I want credit for NBC & NBC Sports channels.
Y'all need to get this dispute over money resolved.
I am missing Nascar right now.
This has been going on for about 6 mos now.
I am demanding credit for channels I am paying for & not getting.
Pure greed!
Jeff Holdiness
Just recieved my Dish bill on 10/2/2023 and it says I have a one time charge for channel 495 on 8/31/2023. I have never made a payment for this channel nor do the other people in the household even go to these channels. I would like the charge to be removed from my bill.
DISH Network Reviews 0
About DISH Network
One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.
In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.
Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.
Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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DISH Network phone numbers+1 (888) 313-5710+1 (888) 313-5710Click up if you have successfully reached DISH Network by calling +1 (888) 313-5710 phone number 2 2 users reported that they have successfully reached DISH Network by calling +1 (888) 313-5710 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number 12 12 users reported that they have UNsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone numberCustomer Service+1 (800) 333-3474+1 (800) 333-3474Click up if you have successfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have successfully reached DISH Network by calling +1 (800) 333-3474 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have UNsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone numberCustomer Service
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DISH Network emailscare@dish.com100%Confidence score: 100%Supportcare@dishnetwork.com100%Confidence score: 100%Supportleaves@dish.com100%Confidence score: 100%Contact for accommodation requests during the application processtina.chu@dish.com100%Confidence score: 100%rachel.parks@dish.com100%Confidence score: 100%hannah.ballard@dish.com100%Confidence score: 100%joseph.jones@dish.com100%Confidence score: 100%careers@dish.com100%Confidence score: 100%
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So far my two months experience with Dish internet has not been very good. The first month after installation the speed drastically reduced after about three weeks and I was told I had excdeeded my basic plan limits of 5 GHz per month and the contractually agreed speed of 5 MHz would be restored at the first of the following month, which it was on August 1. On August 2 the speed was very slow again, and when I checked the Dish service website it said I had again exceeded my 5 GHz limit! In one day I had supposedly used up my monthly alloted 5GHz.? We don't downstream movies or music, and only use the computers/tablets to do email, browse news, Facebook, etc., and there is no business useage. We cut off the two table devices when they are not in use and all apps on the tablet devices are cut off so they are not running in the background. When I talked with Dish service reps they suggest "someone is stealing the signal, " which is patently absurd as we are in a rural retirement area, and I'm at least 1000' from the closest house who is a friend and uses a different provider. The router (new) is also password protected. Dish also suggested the possibility of a virus, which doesn't seem likely as my "after hours useage" is minimal. The pole installation was done by a local contractor licensed by Dish who had suggested a new router and booster to get a signal to an upstairs apartment, which we agreed to purchase.
It is pretty frustrating as everyone I talk with assumes we are down streaming movies, which we aren't (I sitll have the old fashioned Netflix contract DVD mail service), or we are listening to downstreamed music, which we aren't. I am trying to get the contractor back out to see if they can determine what is causing the high useage of band width that the modem is recording, but so far no luck. I'm also giving this contract to an attorney friend to see what options I have in breaking the contract on a breach of promise by Dish. I don't want to go that way, but if I cannot get this service issue straightened out, I will.
I have Dish Wild Blue Internet Service when it does not rain or snow. It is slow and I was told that the weather would bother it! cant wait until my 2-yr contract is up!
I was also locked into a crappy service and when I call them again and again, I am either treated rudely, or can't speak to anyone who can make any executive decisions. Any ideas how to get through to a manager who can actually do some 'customer service'?
Not only that I'm calling BBB and PUCO for the [censored] you pull! OMG I'm so p!ssed!
I have to say Dish Network is a total ripoff and I am terminating my account and not paying them one more dime and I'll see them in court. This is the second time the tria has burnt out on the satellite. The first time they charged me $50 to come fix it. This was just a couple months ago! Now they are wanting to charge me $95 to come fix it AGAIN! WTF! I'm not paying a hundred bucks everytime the equipment fails! Piss off you sons of [censored]es I've had enough! This equipment is still under warranty but yet when it needs fixed they charge you for the tech to come fix it! WTF! Not only that when I first had it installed I told them I would be moving in a month or two and the rep told me that's no problem we will move it for free. Now I was only moving up my driveway to my other house which is only like 100 yards away. When I went to move they charged me another $300 dollars to move it. They installed a new dish and equipment and took the stuff they previously installed a month before that I paid $300 dollars for. Frickin ridiculous! My brother had Hughes installed around the same time and I got dish to compare and well he hasn't had one damn problem and when something comes up they quickly get it fixed. I could kick myself in the [censor] for the money I've dished out to dish network. I'm done! See you in court you b@stards!
I am homeless now only 4 months into getting Wildblue. Which start up costs were MORE than originally told to me. I called customer service so I could send back the TRIA & modem, but they want to mail me that form ! Go figure. I no longer have my bank account, for which the WildBlue was automatically debiting my account each month. I want to do the right thing, but they won't give me an address ! The "form" that was to be in the original box, was removed by the installer! (subcontractor) He told me that was for "him". If anyone out there has their address of where to return the unit, maybe they would publically post it..
Ooops, I meant to say "Solid roofs (as in they DON'T droop anywhere) are good...
I am an Installer, a Satellite Dealer for 25 years and I do computer work too. I believe the above person who works at a computer store was correct on the installation, it needs to be done correctly. I have repaired a few hack jobs done by others, and from what I see is they are not following some basic rules (such as proper positioning of the stays) of the three point mount that is the standard mount. Besides that the next would be where they are mounted. Solid roofs (as in they droop anywhere) are good, but I've seen some that flex when you walk on them, which is bad to mount to. Most walls are better, but a concreted schedule 40 pipe is best.
Now mind you about us whom say we haven't had many complaints. By Wildblue's direction, customers are to call WB for tech assistance. But you should call your local dealer whom you got it from... (Didn't use a local dealer? Too bad.) to let them know you are having a problem. Although there is a limited amount of help we can give without a "Service Ticket" being issued, we don't know if you had a problem if you never told us and no Service Ticket is issued. I do request my customers to let me know for that very reason. I do WB for NRTC, DISH, and WB direct. The most failures (besides hack jobs mentioned above) are from dead trias or modems usually caused by electrical situations like thunderstorms.
My personal opinion about WB is it would be nice if they were more flexible with the FAP, like early morning "non-counting" hours.
HOW COME WILDBLUE USES NON FCC LICENSED HACKS?
WHY DOES WILDBLUE SPEND SO MUCH TIME ATTEMPTING
TO COUNTER OUR TRUE COMPLAINTS ABOUT THEM RIPPING
US OFF WITH THEIR FRAUD AND NO TIME AT ALL IN HONORING
THEIR OWN WRITTEN CONTRACT?
JUST TRY TO HAVE THE WILDBLUE INSTALLER CORRECT THEIR
HACKED UP NON WORKING INSTALL AND DEFECTIVE MODEM
THEY PUT IN FOR ME ON A DISH WHICH WAS NOT EVEN
TIGHTENED DOWN.
JUS TRY AND YOU WILL NOT FIND ANY HELP FROM WILDBLUE!
AT ALL !
JUST TRY TO CONTACT THE INSTALLER WHO GAVE US A
CELL PHONE NUMBER HE SAID WAS HIS AND HE NEVER IS FOUND
TO BE IN RANGE OR HAVE HIS CELL PHONE ON!
JUST TRY TO READ HIS SO CALLED SIGNATURE ON THE
LONE PIECE OF WHITE PAPER HE LEFT. THE ONE WHERE HE
DOES NOT WRITE CLOSE ENOUGH TO THE PAPER TO EVER READ!
WHAT RIGHT DOES WILDBLUE HAVE TO INSTALL MODEMS FOR
PEOPLE LIKE ME TO LATER LEARN THAT THE MODEM WHICH I
HAD TO REPLACE MYSELF HAD PREVIOUSLY BEEN REPORTED AS SCRAP?
WHAT MAKES ANYONE WHO SUBSCRIBES TO WILDBLUE THINK
OTHER THAN THAT THEY HAVE BEEN SCAMMED BY WILDBLUE?
HOW DOES WILDBLUE GET AWAY WITH DRIVING A 6 FOOT
PIECE OF 1-1/2" EMT THINWALL ELKECTRICAL CONDUIT INTO THE
GROUND WITH A FENCE POST HAMMER AND CHARGE PEOPLE $ 100 TO 150
FOR THIS JOKE OF A DISH MOUNT?
MY "C" BAND SATELLITE TV DISH HAD OVER 150 POUNDS OF BAGGED
QUICKCRETE CONCRETE INSTALLED TO ANCHOR THE DISH POLE.
THAT INSTALLER WHO WAS NOT AND DID NOT NEED TO BE FCC
LICENSED TO INSTALL MY "C" BAND 10 FOOT DISH WAITED 2 DAYS
FOR THE CONCRETE TO SET BEFORE HE MOUNTED MY DISH.
THE WILDBLUE INSTALLERS I KNOW OF, EACH AND EVERY INSTALL
I HAVE LOOKED AT PERSONALLY, DONE AT PEOPLES HOMES I KNOW,
WERE OF THE THINWALL CONDUIT HAMMERED INTO THE LAWN
AND THE DISH INSTALLED WITHIN THE SAME HOUR!
HAS ANYONE WITH A WILDBLUE DISH OUT THERE HAD THE
CONCRETE POLE MOUNT INSTALLED AND THE INSTALLER RETURN
AFTER THE CONCRETE SETS UP BEFORE THE DISH IS INSTALLED?
...
...
...
NO, I DIDN'T THINK THERE EVER WERE ANY OF THESE INSTALLED!
STEER CLEAR OF THE WILDBLUE CROOKED HYPE AND KEEP YOUR
DIALUP IF YOU REALLY NEED TO REACH THE INTERNET.
HAVE A SIMPLY FANTASTIC DAY.
I too am a certified WildBlue installer and would like to comment on a couple of posts- to all the previous people who have complained about slow internet speeds, that can be checked by ANY certified installer within minutes. To Sheepie99, it matters little if your DishTV install never caused you any trouble- TV sat compared to Internet is the proverbal apples to oranges, TV sat dishs can be off by a MUCH wider margin than WildBlue dishes, that is why people you are charged for a heavy duty pole- the Wildblue dish must be steady and up to code. I have seen crap like installs on wooden decks, substandard grounding, and improper cableing (all of which are against code) but what else makes a HUGH difference is how accurate the POINT and PEEK of the dish is. You can be somewhat in the ballpark and still get service, but without a really good signal you are much more apt to get slow service due to weather. And to snookered, your tria will fail if improperly pointed because it will use more power to achieve a modem lock with the sat and that in time will cause an early failure. The root cause of all your problems lay not with wildblue or its equipment but with hack subcontracted installers- but this is finally changing because requirements on installers are getting strict. Plus within 90 days of the install a tech is obligated to maintain and correct their work. One more comment to markandbonnie- you are FAP'd when your limits are exceeded, you can easily view your usage through your customer portal, plus you get an alert through your primary email whenever you get close to your limit. Thus if you are ever FAP'd, that is your own fault not your ISP's. Finally to 94flhtcu, Edwards was commenting on getting Internet service from computer specialist- getting DISH tv is completely different- I too run a custom computer biz and am A+, Network+, Linux+, and Wildblue certified- that does make a major difference in an Internet install- like Mr. Edwards and myself, we are not just guys who know how to toss a dish on your roof and drill some holes- we are highly trained experts who know much more than what we are paid for (by the way- I got a 100% on my final hands on training course). I think now and in the immediate future there will be more installers like us and less like the one's all of you have had trouble with.