DISH Network’s earns a 1.8-star rating from 1355 reviews, showing that the majority of job applicants are dissatisfied with recruitment process.
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no rebate for 6 month!
Six months and still not able to resolve as issue with Dish Network. A user of Dish Network for several years I chose to upgrade to HD because of a $100 dollar rebate offer. I explained to the customer service person that was the reason I was upgrading. They did not offer a lot of HD programming at the time but for the rebate I would go ahead and upgrade. The CS person said she would set me up with everything I would need for the rebate. I had to wait for the first bill to complete my rebate form and I made sure everything was filled out correctly and mailed it off in plenty of time. A short while later I get a letter stating I am not eligible for the rebate. "You do not meet the program qualification required for the offer". So I check and yes I do have the programming necessary for the offer. I have spent 6 months talking to people and to three different secondary people that have assured me that they can get me the rebate. Each month I get a bill and no rebate. I am sick and tired of the run around and I would certainly not recommend Dish Network to anyone. The bill dated Feb., 14 2007 shows DishHD Gold w/Locals 74.99 under "Partial Charges" and not on any bill since.
The complaint has been investigated and resolved to the customer’s satisfaction.
just try leaving them
I never had any problems with Dish Network until I decided to leave their service and switch to a bundle package from my local cable provider that gave me broadband, telephone and cable tv service for one price on one bill. When I called to cancel my service (I had no contract with Dish Network so I was free to cancel at any time) the representative insisted that I stay a Dish customer for another 30 days while I tried out the cable service and then call them back to cancel. I ended up loving my new service and when I called to cancel the Dish service I was on the line over a half hour listening to sales pitches and listening to their customer service rep tell me how much I would hate cable service. After I finally got the rep to agree to cancel my account I hung up the phone and then the phone calls from Dish Network started coming. They call EVERY DAY as many as twenty times a day and as many as FIVE TIMES IN ONE HOUR begging me to come back to Dish Network. I wouldn't believe a company the size of Dish Network would act this way but just google "dish network telemarketing" or the number [protected] and you will see what I mean. This is their standard method of operation. They have harassed me to the point that I am considering having my number changed. I have asked them not to call, I am on their "no call" list and I am on the national no call list but STILL THEY CALL. This seems to be happening to everyone who leaves Dish Network. It is unbelievable. Stay away from them.
I am having the same problem with Dishnetwork. I left them and am now being harassed by constant phone calls. I called them and told them if they don't stop calling I am contacting a lawyer and filing a suit for harassment. Getting 5 calls in 4 hours every day. I will sue if they don't stop. I left them because I needed hight speed internet and also because they called constantly when you are a customer also.
I am also on the "no call list" and also called them and put myself on their list and nothing helps.
If they do not stop I will contact the BBB, attorney general of Pa, and also my lawyer.
DISH has been terrible to me... I am not looking forward to canceling, which I'm about ready to do. I have a suggestion which may help with their incessant calling... if you have a computer and it allows you to manually select "answer this as a fax call", you can do that. Then their equipment thinks your number is a fax number. This worked for me with another company which harassed me constantly (I never had even been a customer, and was on the national do not call list). I answered it, they got the fax tone, and they never called again!
improper wiring of home
On 10/5/07 dish network installed the units in our home. I specifically advised that I wanted their DVR service in my bedroom and living room, which is what I had with cable. Two days later, I attempted to use the dvr in the bedroom, but it was not active. A technician came out and advised that because of the way that the dish wiring was installed, the cost to rewire my home would have to come out of my pocket, yet they had done the wiring. I recalled Dish network, and was advised by Ann, that I could now purchase another 722 dvr from them for $300 and then receive a $100 rebate.
debitting double payment and rude custormer service
On 10/01/2017 my bank account was debbitted $286.30 when my bill was only $143.15. I called and asked why my account had been debitted the $286.30 and my bill was only $143.15 and was told that I had given permission to dishnet to debit that amount. I talked to a customer service agent name patrict and told him that I never gave dishnet permission to debit my account double what was olded. Patrict said that he was sorry and couldn't put the money back into my account after I requested it because the debit had not been posted yet and to call back on 10/02/2017 after the debit has been posted and dishnet would refund me. When I called back on 10/02/2017 and spoke to someone who says his name was patrict he told me that dishnet couldnot refund the over payment until 7-10 business days. I explained that I need the money back into my account that day as I had never given permission for it to be taken out in the first place and it could cause other checks that I have out to bounce. I was told that he was sorry but policy was refund are given 7-10 business days later. After going through one or two other personal
I was finally told that it was a glich in their computors. I was treated very rudly and with total disrespect from the final represented that I spoke to who said her name was anveria. She was suppose to be from their corprate office and gave her phone number as [protected]. This is the worse customer service I have even seen.
We order Dishnet and after about a week it was really slow, so we call and asked if someone could check, because the installer did not install the router to the service, just left the disk for us to do it. They said everything was OK, I don't know how they knew that, they were on the phone with me. Anyway we found out that we had been throttled. OK, after about a week we used more than 5 gigs. We asked if they could get a history of our usage, and they said "no". We've had internet with another company previously for about 4 years and never went over 2gigs and could get a history of usage. NOW how did we do that? They said we uploaded 6 gigs but we are in our 70's and if we upload anything it is a picture. They wouldn't listen, it wasn't their problem, we needed to up our usage and pay $10 for additional to make it until the next month. Our bill went from $126 to $270. BOY did we make a huge mistake changing! Don't do it! This sure makes DISH look bad. We have been with them since 1996 and then to get into this and there is no help getting out except to PAY $420. Bad advertising for them!
I contacted Dish net to acquire service in my home of tv and internet. The service was installed and shortly after I had to go to Md to sadly place my mom into a nursing home. This process took 2 months. When I returned home, I found the installation caused a leak on the outside edge of my roof, draining down wall, to floor, ruining my carpet which I had to take up as it had mildewed. I contacted dish filing a damage claim, it took forever to get someone out here and forever to be told sorry it is from other room not our installation! First off, there is NO DAMAGE in the room they claimed caused it, no leaks and you can plainly see it is where the dish was placed on roof. I totally understand things happen and have no issue with that, dish net just needs to step up and accept responsibility and take care of the damages. I am a very dissatisfied and unhappy soon to be FORMER customer! I want no part of a company who lies and wont fix what they ruin in the process!
I have dish and I see their commercials advertising that you can get dishnet (Their internet service) anywhere... They go so far as to reiterate the point by showing a farm and remote locations and stating you can get dishnet anywhere. Well I called the number on the t. V. Gave my dish account number and then told them what I was calling about. They said sorry dishnet is not available in your area, I live in sacramento, in the city and yet they can offer someone who lives in the middle of nowhere internet service but not someone living in the city. There advertisement is false, whatever happened to the laws against false advertisement.
Customer service are liars plain and simple, and they make people feel like the customer are trying to cheat them...
We decided to get the movie pass so we did. They did not tell us at first that we needed to upgrade our modem at that time we had 3 mps. So after another call after trying to download movies they after 15 mins or so they said that they were upgrading and it would be on soon. After a few days they said OH you do not have enough speed after the 3rd call to them...THEN we still could not get the movies to down load..so they said they would have to have a tech come out for a fee...of course then ended up selling us the maintenance plan...he came out 3 or 4 times and a change in our dvr...we called and told them we are still having trouble. What we ended up doing is go to the menu then check connection then we could download a movie from blockbuster.. No help there...We talked to a supervisor and I do not remember his name now told us he would give us the block buster for a year and no charge...We just found out from a call to them today about billing that it was only for 3 months...so now we feel we are the liars...Then they billed us more then what we were suppose to so we text chatted with them after insisting we asked for a supervisor they told us we had to call them, which by the way is a lie because the last time we did get a supervisor on line..So we called and after some yelling because it seems that is all the customer service understands. We got the supervisor. He said he would credit our credit card within 5 days from today so I am expecting either a lie or a truth...I am not sure who you outsource you customer service to but the company needs to rethink things...Unfortunately we are on a 2 yr agreement with dish so if it was not for that we would be switching to direct TV...
I have been customer with Dishnet for several years using the cable/satellite on the TV. I wanted to add internet services. I went through the process of testing to see how many megabites the house used monthly, and decided it would work. I contacted Dishnet, had service set up. It took the technician and his supervisor 4 days to install and get a signal. On the 4th day at 8:45 p.m. I decided this was not a sufficient service and called to cancel. The rep told me to tell the tech's to take the internet equipment with them. They refused stating they do NOT work for Dishnet. I called back to be told a call tag was issued to have the internet modem returned, as the tree had been installed on the roof and this rep stated it could stay there. In the fine print at the bottom of the website, it states if service is cancelled, the customer would be charged for the equipment and early termination for the term of the contract of 2 years. I wanted to make sure I would not be charged and told "No, the call tag would be sent and we would need to pack up the modem and any other items on the ground, then return to UPS or Fedex, whichever company Dishnet issued this call tag with. After 2 weeks we had not received the call tag, so I called again. The rep ordered another (supposedly). A 3rd call was placed to find out where the tag was, and this foreign speaking man tells me, "The equipment is obsolete, so Dishnet does not need and no call tag necessary for return." I let this go, thinking I am not going to be billed over $300.00.
I check the account regularly in order to know how much the payment for monthly services will be deducted from my checking account. This fee has been going up on a regular basis. In January 2017 I was paying $67.00 and now I am paying $72.00, no explanation why this continues to increase so rapidly.
June 17, 2017 I looked at the Dishnet account to see if the payment had been deducted and I notice a balance on account $308.86. I immediately call and the rep explains, "It is for the internet equipment." I tell him I had already called several times and did not have my notes in front of me, but the last call I was told Dishnet did no want this equipment, and no need to return. He said he would issue another call return tag, expect to receive this in 7-10 business days. Once I get the box, pack up all the items and drop off at the nearest drop center. Naturally, I get the usual "I am sorry you had bad information, but we can clear this. I won't be charged $308.86, as this will keep them from deducting the money.
Instead, the payment was processed for the monthly service, and a payment processed for $220.00 on my account the same day as the call tag was issued. This is without my knowledge or consent. I go get prescriptions and gasoline. On June 20, 2017 I go online to check my balance on my checking account to find the charge and overdraft fee's for three transactions. The overdraft fee is $34.97 per charge. I am negative in account balance. I call Dishnet to find out why they took my money when a call tag had been issued for 4th time in reality of my phone calls. Asked for a supervisor when the rep answered, and I have to go through her first so she can figure out who I need to speak to. I was finally transferred to Executive Resolution Center; to tell the ordeal once again. She tells me she can correct this and reimburse me for the overdraft fee's. First, we can send a call tag which will take 7=10 days to arrive (business days), then pack up the modem & other items to drop @ a UPS drop center, once I get the tracking number call her and she will credit the account, I can send the items back myself and as soon as I get the tracking number call. I sent the equipemnt back at noon on June 21, 2 013. The overdraft fee's I will need to get a statement from the bank showing which transactions were overdraft & fee's. Fax this to her and she will be at work on Sunday 6/23/2017 to call me and take care of this problem.
I went to the bank. I got the statement, faxed from the bank. I called with the tracking number. I am told they cannot verify as UPS had not entered the tracking into their system. Wait a couple hours and call back . I spent the entire day checking the UPS registry, saw it entered at 6:00 p.m.. then called again to be told it takes 3 to 5 business days to have the $220. 00 returned. They will have the equipment on Tuesday, and I still have no money. On Sunday 6/23/2017 I check my bank balance to find another overdraft fee on the$220 charges. I did not receive the phone call as I was told by the original rep from 6/21/2017. I have to go to the bank again, send all the documentation and I will call this woman myself.
I am disabled on a fixed income and this company takes $431.69 from me, when they are at fault for not sending the call tag in March. This is theft, anyway a person looks at it. I need an attorney at this point, as I feel I need to be heard and let Dishnet know you cannot rip people off. They apparently do not train the employee's as everytime you call you can expect a diferent answet to the problem.
I am not suppose to take on stress as it affects my health condition. In the meantime, I am without money to get my medications, food, and necessary living items. I am very distrat and at the mercy of Dishnet, as I wait for them to do the correct thing. Which is return my money and pay the overdrafts.
not a happy camper at this point! I contacted Dish net to acquire service in my home of tv and internet. The service was installed and shortly after I had to go to Md to take care of some things. This process took 2 months. When I returned home, I found the installation caused a leak on the outside edge of my roof, draining down wall, to floor, ruining my carpet which I had to take up as it had mildewed. I contacted dish filing a damage claim, it took forever to get someone out here and forever to be told sorry it is from other room not our installation! First off, there is NO DAMAGE in the room they claimed caused it, no leaks and you can plainly see it is where the dish was placed on roof. I totally understand things happen and have no issue with that, dish net just needs to step up and accept responsibility and take care of the damages. I am a very dissatisfied and unhappy soon to be FORMER customer! I want no part of a company who lies and wont fix what they ruin in the process! Want everyone to know how dish net treats their customers. Just sayin...
not a happy camper at this point! I contacted Dish net to acquire service in my home of tv and internet. The service was installed and shortly after I had to go to Md to take care of some things. This process took 2 months. When I returned home, I found the installation caused a leak on the outside edge of my roof, draining down wall, to floor, ruining my carpet which I had to take up as it had mildewed. I contacted dish filing a damage claim, it took forever to get someone out here and forever to be told sorry it is from other room not our installation! First off, there is NO DAMAGE in the room they claimed caused it, no leaks and you can plainly see it is where the dish was placed on roof. I totally understand things happen and have no issue with that, dish net just needs to step up and accept responsibility and take care of the damages. I am a very dissatisfied and unhappy soon to be FORMER customer! I want no part of a company who lies and wont fix what they ruin in the process! Want everyone to know how dish net treats their customers. Just sayin...
On the advertisement it does also state that you may need to contact a local retailer in order to receive the Internet in some places. It's not false advertisement you just have to read the entire ad.
Dishnet boxes are old and creates fires, please be catious.
Prices are misrepresentation.
When I moved, and wated to full fill my obligations for the rest of 24 months, they disagreed and did not want to replcae their heated box of DVR ! cheap, theives, rude !
I was quoted 29.99/mo with no contract by Dishnet - Dish Network. They sent billing for $49/mo, $99/mo, and later $214 for a totally-fabricated contract. I cancelled their service after about 9 days because of hasseling over charges and very rude customer service.
I can't figure out how Dish Network can stay in bussiness with such brazen disregard to law and ethics. It woud be good if a government agency could discover and punish the perpetrators.
faulty hd receivers!
We have had Dish Network for 8 weeks now and we have had to replace the HD receiver 3 times already and guess what it has happened again. They keep fobbing us off by saying it is something that we are doing wrong or that there is something wrong with our house. They have sent two technicians around and they have both stated that all is ok with the house. They still do not believe us!
We have spent hours on the phone to them, they do not seem to know that we have called before and we have lost hours of viewing and a lot of money on recorded pay per view programs.
Still nothing from them.
double billed and I paid double
Dish tv - www.Dishnetwork.com
At&t - www.Att.com
I was using att as home phone provider and internet, comcast as tv provider and tmobile as cell phone provider. I decided to go with a combined bill and switched to dish for tv and att for all other services. I immediately got 2 months of bills from dish for install and services and paid promptly, figuring it was just a glitch in billing, but wanted to pay my bills, since dish was giving the service. I also was getting billed by att (On my combined bill) for dish, but did not pay as I was paying direct.
Att got upset and sent me letters of payment demand and then the fun started!
Att said dish should never have billed me and I owed att the $$ as it was a combined billing, dummy!
Dish said, no way jose... You got service from us and you paid us and then they closed acct (Paid in fulll) and would not refund me my $249.
As things moved on, turns out dish activated my 7 yr old acct number from 2000 and that was what they were charging me for. Then dish said att had no right to issue me a new account number and that att owed me the money, not dish.
Well, this is 2 months later... About 20 hours of phone conversations and some very terse and rude 'executive office' conversations.
At this point dish refuses to talk to me about it and says att is my point of service (Even though dish provides the service) and that I need to get refund from att.
For 3 weeks now, att has 'assured' me they will resolve it in my favor, but no one will put that in writing and I still have not gotten my $249.
I got double billed and I paid double... But no one will step up and give me my money back!
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent billing practices!
I am a dish network customer myself, - and decided to treat my mother and father-in-law (Bill and joan denison) to an upgraded receiver, so they could see their local channels more clearly on their tv. Since it is difficult for either of them to deal with dish network themselves, I have been doing all of this on their behalf at their request. The equipment upgrade charge was put on my credit card.
I am so frustrated with dish network company I could scream! In mid-august of 2007 I set up an appointment to have a new receiver installed, and was told it would be $59.95. I decided the next day to upgrade to a dual-receiver hd instead for $169, - and was told that this would include the cost of installation. I noticed, however, that the most recent bill has charges for both the $59.95 and the $169.
I called on august 15th and explained the over-charge to them and was assured they would refund the $59.95, which has not happened. Additionally my in-laws were given a dvr which we never ordered, and so were charged a more expensive price as well as now being charged an extra $6.52 extra every month for dvr service they do not want.
The first bill also has all types of miscellaneous charges that were neither discussed nor agreed on.
I called on september 5th and spoke to a man, and explained the situation. He did not seem to understand, and seemed very unclear about what I was disputing, so I asked to speak to a supervisor. When he put me on hold I was disconnected. I called back and spoke to a lady who said her name was shren. She said that the $59.95 charge was requested but never approved as the agent did not document it correctly, but she would take care of it. She again had difficulty understanding me, so I asked to speak to a supervisor, at which time I was once again disconnected. I called again and spoke with a denise who said she would refund the installation charges, and also would schedule a new appointment to swap out the receiver so we would not pay so much. She said she was transferring me to some type of account specialist who would be authorized to set this up for me, - but once again I was mysteriously disconnected. At this point I am so frustrated with the incredibly poor customer service, that I can’t take the stress of calling again. Here are the errors on their part:
1. We should only have been charged $169 for a dual-tuner hd receiver, but were given a dual dvr receiver and charged $199 instead, as well as the $59.95 installation charge. I think this error is fairly obvious looking at the billing statement, - since the credit card charge on 8/13 was specifically for $169, not $199. If I had authorized a dual dvr hd receiver, the credit card charge would have been $199 instead. Now my in-laws are forced to pay an additional $6.52 every month because of receiving the incorrect equipment. I hardly think they will ever even use the dvr feature, - thus it is a wasted monthly expense.
2. I did not order the hd package. I only wanted them to have the hd receiver in the event in the future they decide to order the hd package, then they would have the correct equipment for it. I understand it is $6.00 per month extra for having this tuner, and that is ok. However, dish network has given them the hd package, - and even if it is free for 6 months (As the agent tried to claim) I didn’t ask for it, and now I have to cancel in 6 months and go through the hassle of dealing with incompetent billing agents.
3. I was promised that the overcharge of $59.95 would be refunded, and am now told it will not be.
4. I tried to call and resolve this and was met with incompetence and was disconnected three different times. I never once yelled or raised my voice to any of the agents, but I suspect that rather than connect me to a supervisor, or spend the extra time needed to resolve my situation, each one chose to hang up on me. Either that or all three were extremely incompetent with the phone system.
Unfortunately my in-laws (And myself) are now stuck with dish network for the next few months, until our contracts expire. However I assure you in the meantime I will be considering any other options for the future, - rather than dish network.
When I initially set up my account I told the rep. that I get paid once a month on the third Wednesday of each month. He said that would not be a problem that I can address that when I set up auto pay. I specified that date when I set up the auto pay online. Well now for three months in a row they keep trying to force through payments at random times throughout the month causing me additional fees and shutoffs. They told me this morning that I should have waited to start services at the end of the month in order to make the payments hit my account at the right time and that they cannot change the due date now. Of course they cant, they are making too much money from fees to do that! They made a verbal contract with me when the account was set up and have broken it time and time again. I have just filed complaints with the Boulder BBB and will be filing a complaint with my state's attorney general office. This is at the least bad business practice and considering that they bill an entire month ahead, technically I have never been behind on any payments. They think they do whatever they want too. sorry Dish, they are laws protecting consumers in America and I for one am going to see that they are implemented against Dish Network.
DISH FRAUD ! Please do what I did and contact your State Atty Generals office and the Better Business Bureau. My complaints were answered in writing by a Dish Representative (again...in writing) who should be writing fiction for a living ! My honest belief is that they lie so much on an everyday basis that the truth simply does not exist in the DISH corporate culture.
Sherby B, I understand this has been an inconvenience for you and I will be glad to review your DISH services for the problems you are experiencing with your billing and see how I may help you. Please email for assistance with the DISH services.
Thank You
Mark Haakenson
Social Media Representative
DISH LLC
mark.haakenson@dish.com
3 pm – 11 pm Sunday through Thursday
I had this problem with Direct TV. Doesn't it just fry you to call customer service and get someone in another country who doesn't even speak or understand our language enough to be of any service much less customer service? I, myself, refuse to speak to them. I always ask for a supervisor; and if he or she cannot speak English, I ask to be transferred to an office in the U.S., which by the why is getting harder to find. Has corporate America sold out this country and given jobs to other countries for the sake of a dollar? Big companies deserve to go belly up for all their greed!
I work at dish network and I can understand all of your complaints, they treat their employees pretty bad as well, needless to say I’m still there and dealing with you angry customers. I apologize for all the rough times you have with dish. Dishes network is a sweat shop for their employees were just numbers and are in constant fear of being terminated. For one we have stats to up hold and if we don’t make those stats were looking at termination, we have to take one phone call after another, never supposed to take a breather or time to type notes on every call off a phone call. Not to mention all the angry customers that we get screaming one after another, we get it rough working there but it pays the bills. Not to mention they require over time and make you work odd hours all the time. Dish is cheap. I work for the commercial department and we have to up hold a 5 minute handle time or like I said its either a write up or termination if we don’t met those standards, and that probably one of the main reasons why our customer services is not as good as it should be. having good stats will get you off the phones by promotion or give you a bonus pay at your paychecks, so why would you let a customer hold you up for that extra pay? it is very difficult at dish all the way around and if you would like you can defiantly e-mail your concerns with the account number and I’ll be more than willing to correct any issues on the account that you can’t get anywhere on the phone with other agents. I try to have every customers satisfied with me as a customer service representative before they hang up (but you can’t win them all). So if you guys are really frustrated with anything from dish network, please let me know and I can one explain the situation to you or two correct any mistakes on the account, feel free to e-mail me at sjw22290@aol.com
dish sucks
Well i am a new customer of dish :( we have had the sorrow of having dish for a whole 6 weeks now and it has been a nightmare. It all started the very first night we had it installed.
Our dvr box decided to have problems so we called them and they shipped us a new box. So after that every thing went smooth for a week and then the 2nd box we have decided it isnt gonna work so we have to call again. So they send tech out and something was hooked up wrong then about 5 days later our remote decides it isnt gonna work so im calling them again so finally after 50 calles we get it all lined out in the mean time i have spoke to every cs person there is and they were all very rude. Well this past friday the fun began again. Our tv had a black screen we have 3 tv's and all but one wasnt working. So i call and i get some girl that you can tell hates her job so she isnt the most polite person she basically tells me what i'm telling her is impossible. So i work for an attorney so i go back to work and i talk to her about that and she tells me to get a copy of my contract so i call them and what do i hear, well we dont have your contract the installer still has it. Im like yeah what ever so i ask to talk to who ever that would have more information they put me through to someone else and i am told that it will take 2 or 3 weeks to recieve my contract through fax because it has to be processed and they have to find out if they can fax a copy to me. Well i inform them that i do work for an attorney and she has told me that if i want a copy they have to send it to me because it is my contract after all. Well they give me the runaround about not having it . So i informed them that i can alway send a motion down to the courts and get it signed by a judge making a order that they have to supply me with the contract or show up in court and show cause why they are in contempt. Well after 10 more min lisening to his nonsence i get off the phone not knowing no more then i did when i started. So all i can say is that dish network has the nastiest customer service i have ever seen and if you dont want to have to put up with all this bull crap sign up for directv. I left them not because of problems but because dish was cheeper but i have them coming back out on the 11 to install again and i would rather pay a little more and recieve better service all the way around.
I rarely watch T.v. Waste of money for me actually. I had saved a bunch of movies to watch cuz the programs on t.v. today are so awful and the cross channel advertising truly pisses me off to the max. So anyway, tonight I turn on the t.v. to watch a movie and ALL of them are gone and it says my DVR is 100% full. Some program called Prime time live has been scheduled to record and I never even heard of that program so I would not have recorded it.
Needless to say now I've been on hold for OVER 20 minutes to try to reach someone to get my DVR cleaned out of all the junk that somehow got recorded and to see if my movies are saved anywhere.
I really cannot stand Dish TV and the only time I EVER swear is when I turn the damn t.v. on.
I can't wait to cancel with them.
They also must have done some weird forced Google thing cause it's a mess now and I remember getting some notice saying Google was going to be force pushed on to Dish users. Also can't stand Google so now I am just triple pissed off at the whole thing.
Dish Network Sux! It is not user friendly at all!
I had Direct Tv in Columbia, SC, but had to get dish in the mountains because Direct could not get a signal.
I hate direct TV. With dish, I could record three shows at once and still watch live tv.
I have a dual receiver with Dish and it's so ###ing complicated, that you have to have an engineering degree to figure the damn thing out. Once I get off this cold ### mountain (this summer thank GOD)...then I moving and going back to Direct TV!
I don't care how much more Direct TV costs...it's worth it!
I called dish after receiving a bill I was not aware of so I called them and they told me that it was for an engineers call made last month.
I told them that the whole street had lost some signal as we had and that the engineer said there would not be a charge. He replaced a very old cable outside leading to the dish that they had installed years ago as my wife has been a customer for a long time and left his number as he wanted me to call him personally if we had other problems as he said they fired engineers who received complaints.
The signal was not as good as before when he left but rather than wait in again for engineers we just accepted it.
When I spoke to the customer service rep he was very apologetic and said if we had a $7 insurance we would not have been charged. I told him I did not wat insurance and he eventually said they would wave the fee. After a few moments however he said he could only wave $50 of the $95 dollar fee unless I signed up for the insurance. When I first called I was agitated but now I was angry and told him I did not like to be blackmailed to which he said I could cancel the insurance after 4 months which I did not believe as I have had problems cancelling extra stuff before and did not want that nightmare again.
I asked for an address to write to but he would only put me through to an accounts specialist who basically told me the same thing again so I asked him for an address but he would only give me an email address.
I told hin that blackmail was not the way to keep customers but he did not comment further. He told me he would wave the $50 dollars which I will only believe when I see it and I wrote an email complaining about the terrible and deceitful service Dish provides.
dish network disaster!
I don't have time to tell the whole story, blow by blow. You don't have time to read it!
Just the highlights:
I have been a loyal Dish customer since the early 90s. I pay my bills, on time. Their service never was good and it has been deteriorating dramatically. For 3 years I was charged for an additional receiver I DID NOT HAVE. Someone was getting service at my expense. No number of calls or complaints could get the charge off my bill. (A Dish employee perhaps the beneficiary?)
Finally, I contacted the State Attorney General. Dish didn't like that. Finally they agreed to credit my account substantially. When the next bill came, I had been CHARGED the amount that was to be credited. (There had been the ongoing collection of "little" mistakes, additions, etc. in the bills, NEVER TO MY ADVANTAGE!) But this was BIG.
Company response: denials, disconnects, unkept promises, lies, accusations (when and if I got through to someone). Response to written complaints: "We must have lost your letter."
I have been charged for equipment that I did not order; I have not received that which I did order. Charges appear on my bill that are totally fictitious. I am charged twice. Service calls are made and they do not show up. The equipment functions poorly if at all. The company provides what is now essentially NO SUPPORT. The [protected]-DISH number is a joke; it will take you hours to get through the multiple choices, the disconnects, the canned music, the obstructions, the uninformed and the unintelligent. When you manage to get a "human", they are in India or the Philippines, and don't speak English.
Unfortunately, Dish has a strangle hold on many areas of this country.
They are the best advertisement for buying books, newspapers, and computers I have seen!
Steer clear of this company at all cost!
Their performance is so bad, I seriously worry about their viability as a company: no one can be THAT bad and survive!
This company is the worst as farr as service. I never knew you could be in a contract and still pre pay. The programming stinks and the lest bit of rain and my service is interrupted. I ask for two days for a 51.00 bill and because I was in a prepay contract. they could not do it. Been with them 10 months and I will pay the termination fee just to get rid of them. Run don't walk as far away as you can get.
poor service!
Dish Network=Nightmare! I highly recommend staying away from this company. The fact that the person that called us to promote Dish and get us to sign up couldn't speak English should have been our warning sign but we were foolish and signed an 18 month contract. Our first problem was tracking down the free DVD player that was promised. When we went to...
Read full review of DISH Network and 21 commentsovercharging and harassment!
Dish Network accounts receivable is absolutely unbelievable. I have received numerous calls from collection agencies for $$ that I do not owe. Not once have I received a call from Dish Network. DN has overcredited my account, charged my cc for amounts not owed and now months after all was settled ran another charge for $600 for equipment that was returned several months ago. I seriously wonder if part of their business model is to harass prior customers until they receive $$ that was not ever due to DN. Be very careful if you allow DN to charge to a CC. They will dig up any card # they have and run random charges without any written explanation.
I had Dish for 2 years and had several issues with them overbilling me among other atrocious service problems. No matter how many times I called to resolve the problems, even if I did it before I expected to have an issue, it didn't make any difference. After my contract was up I cancelled my service and returned my equipment. They sent me a bill for over $170 for a subscription package that I NEVER EVEN USED, in fact even if I were to subscribe to this programming it wouldn't even begin until two months AFTER I cancelled service. I still get calls from Dish demanding that I pay them this money, FU buddy and I don't care if you want to report me to a collection agency/scammer. I've filed two BBB claims against Dish (both successful) and this is the only way to get them to back off.
I have not had dish network for almost two years. Now they are saying I did not return there receiver, which they sent a box out for within a week after discontinued service. They have started charging me monthly for service, which I'm not receiving and said they will look up and charge my credit card on file if I don't pay. Is there anything you can do about harrassment like this?
unable to terminate service!
In november of 2006, I informed dish that I was terminating my service. I had already contracted with another company.in may of 2007, I received a statement for charges. I contacted the company, explained that I no longer had their service and was informed that I had not terminated service. I had merely put my service on vacation hold. During the initial conversation when I terminated my service, I asked the rep what I needed to do with the dish equipment and she told me that since it was mine, I could give it away if I wished. Now, I ask you. Did that sound like someone who was putting their service on vacation hold. I did not even know there was such a thing as vacation hold. So, I was told that was the information that was keyed into their system and I would be responsible for charges. I told them I would not pay for services I was not receiving and surely they could determine if a household was receiving a signal.in june, I received another bill and again contacted the company. I was told the same thing about the vacation hold and that unfortunately, the company would use that day's date as official notification that I was terminating the service and I would be responsible for all charges. I have no intention of paying these charges. I do not know why the rep entered my information as vacation hold but it is their problem. I did not ask for it and had no reason to do so. As far as I am concerned, it is a gimmick to continue assessing charges. If I had known a simple phone call was not sufficient to terminate service, I would have sent up a hot air balloon with notice.
fraud by their use of the Elephant Group
I received a flyer in the mail that I thought was from Dish Network. They were offering promotions that I liked so I called the number thinking I was talking to Dish Network. They even answered the phone Dish Network.
I was instead talking to the Elephant Group with out my knowledge. They took my credit card number for installation and first month billing. I was authorizing Dish Network for use of the credit card, I didn't know I was giving info to a telemarketer!
I later find charges on my credit card billing statement for Block buster on line and Member Services. Came to about $40 for both a month. I called the number on the statement for Member Services and find out it is called E Club.
The Elephant Group had given them my credit card number with out my authorization! I have found out all this info from numerous calls to Dish Network and Via Satellite (installer of the Dish equipment)
Dish Network is very aware of the Elephant Group's practice since this has been going on for years but they will deny any knowledge of anything or responsiblity for anything.
But they hired them and they know they are impersonating themselves as Dish Network and by fraud getting info from Dish Network customers to sell.
The Elephant Group also told me they had vacation incentive packages sent to my home so I know they sold my address to those companies.
I am terrified my indenty is going to be stolen as this personal info is being sold all over and outside the country.
It is all very deceiving and they should be shut down for fraud. I have cancelled my credit card immediately so they do not sneak in more charges and disputing all the current charges. I have also sent a complaint to Federal Consumer Protection and Consumer Protection of VA and the BBB of CO against Dish Network.
When I made calls to the Elephant Group they are extremely rude. I asked them to stop selling my personal info and they said I do not know what I am talking about and will continue to do so.
Some one has got to shut this deceptive telemarketing group down!
fraud and overcharging!
Signed a written 18 month contract with Dish on 6/8/07. I paid $49.99 as activation fee with written term it would be refunded on my first bill.
My written contract was $44.00 per month.
Instead, my first bill was $145 for the first two months and they charged me again for the $49.99 "activation fee" for a total of $175.00, when I should have been charged $88 for the first 2 months MINUS the $49.99 activation fee REFUND for a total bill of $38 -- NOT $175. I phoned 3 times, was put on hold for 45 minutes (so you'll hang up and give up) told them this was contract FRAUD, and they were rude and did not listen and refused to correct the bill. They also told me I had to print out and send in a "rebate form" or I would be charged $54.00 per month when my contract says $44. I said zero "rebate" requirement is on my written contract, it was a full contract wherein all terms must be fully disclosed, and I was not going to take my valuable time to do anything NOT ON THE CONTRACT. Two billing flunkies and 2 supervisors were rude and refused and I hung up.
Additionally, the installer was supposed to be at my home at 8AM and did not arrive until 7PM after wasting my entire day waiting and having to phone them repeatedly to ask when, if ever, they were going to get there.
I am going to pay what I owe and not a cent more. If they send me another FRAUDULENT BILL or cut off my service I will sue them in Small Claims for the maximum $7500 for fraud, for denial of service and breach of contract, for my hours of time on the phone, and for my time waiting for the installer and for punitive damages. This is OUTRIGHT FRAUD! An attorney could make a great class action suit. We should do it. Direct TV was just as bad, overcharging every month.
DO NOT LET THEM BILL YOU AUTOMATICALLY! They charged one woman's credit card $575 fraudulently.
We have used DISH 12 years. Back in December, 2015 we were gone and not available to pay December, 2015 bill. Upon arrival back home January, 2016, we paid the December 2015 bill along with the January, 2016 bill. Since that time DISH has billed us an additional $10.00 per month which now comes to $440.00 paid DISH that was NEVER owed. DISH has been called numerous times since then and I was last on the telephone with a DISH representative September 7, 2019 over two hours. DISH insists we've been late since we were gone December, 2015 and refused to refund our money and even had the audacity to tell me "I will give you a little break, but this is a one time offer which will never be offered again. If you do not pay the amount we indicate owed you will never have another opportunity to get anything back from us."
NOTE: Throuth the 12 years we've been with DISH, we :NEVER missed a payment, excluding the month abwent which was paid in full along with the next bill. DISH talks to us like we don't know anything, although I hold a Bachelor's and Master's Degree and my wife is a doctor holding three degrees. Needless to say we are totally and completely fed up with DISH. Our residence is way out in the country allowing us to use DISH or Direct TV only. This complaint is being reported to the BBB and anyone else necessary.
This company has stolen from my family to
Dish ripped me off also
cancellation fee
On 5/21/07, I canceled service with Dish Network. I was asked why I was canceling, and I told them that my wife had just pasted, I was unemployed, and I wanted to settle up with them now. The Dish Network employee waived the early cancellation fee as long as I returned the equipment. On 6/12/07 @ 6:14AM in Spartenburg, SC, Dillard received such equipment. Today, I received a bill stating that I owe the cancellation fee. I called and spoke to Ann @ 8:50PM. She told me her boss was unable to talk to me about my agreement, and I am now to pay the cancellation fee.
Please cancel, or be aware of "Boiler Room Tactics" of Dish Network.
My wife fought 2 years and 2 months of cancer, and maybe cancer can set into the management of Dish Network. Please pass this on, and if anybody wants evidence, I have it.
Can't use the off peak time, they trottle it when you want to go on utube. Had a teck out told me this. Called this moring well off peak still won't let me on utube. So they gave me 10.00 of peak time and it works.. What a scam, told me I needed to upgrade my internet I already pay 79.99 per month. Check for other interent providers
poor business ethics
I have an unresolved complaint with the BBB about dishnetwork (EchoStar) offering a service at one price, then doubling the monthly bill with addons and lies. The following outlines their response to my having a complaint against them and their position.
On June 19, 2007 I Received a call from Dishnetwork advising me that they would not accept an unresolved complaint against them with the BBB.
I was told that rather than addressing my concerns or having a complaint not resolved in their favor they would continue to offer rebuttals to keep this complaint alive and off their record.
That they would make such a threat and go to such lengths speaks volumes about their lack service and ethics, as well as the utter contempt in which they hold their customers.
over billing through frontier!
Frontier offers a bundle of services for $119.00 + fees and taxes $138,00 per month total. Phone, Internet and Dish Networks Digital Home Advantage Americas Top 250. Frontier is regulated by the PUC but not for Internet of Dish Network Services. Frontier is billing me for services I did not agree to. Frontier said that they will not stop billing me for the overcharges that Dish Network says that I am receiving. I have made multiple complaints to the PUC, Frontier and Dish Network. I am still overcharged $40.00 per month and I do not see any way to resolve the issue. I am looking for some assistance in forcing Frontier and Dish Network to stop billing me for services I did not subscribe to. Please reply to my e-mail.
Frontier internet has been overbilling me by $120 for a year. I originally agreed with Verizon to a "Bundle Special of $69.99 month and three months free" Verizon sold out to Frontier and my bill has never been less than $189 month. In a year, I have never once had the agreed-to special of $69.99. I have been billed $189 every month and have paid $120 more than I agreed every month
That is $1, 340 more than I ever agreed to. Thirteen hundred and forty dollars THEFT of myself in one year By Frontier and Verizon
sick of lies and changing terms!
The sucks are turning their satellite a little then charging 50 bucks to come out and adjust the dish. This must generate enough revenue to be pretty obvious. Also all their terms are subject to change at any time. Were really sick of lies and changing terms!
I feel you they did the same to me lies about everything...They are nothing but crooks in my book...and now they advertising for $9.95 per month
DON"T DO IT ...IT'T A TRAP IT WILL COST YOU AN ARM AND LEG PEOPLE
Someone who said they were calling from Dish Network called my cell phone and promised me for $43.99 a month that I would get HBO/Starrz free for 3 months, installation for 4 rooms for free, 2 DVRS and a $50.00 credit on my first bill and if I gave them my credit card number to the tech that installed it that I could get HBO/Starrz free for 12 months. What a joke! I have never been treated so badly by a company.
The first employees had no idea what to do and after requesting a supervisor or corporates number they wouldn't give it to me. I have been given some 3rd parties number (which is never answered by a live person) and told that they can't do anything for me. I have been on the phone for 2 days and after two supervisors, David with dish #[protected] told me that my account was set up with a fraudulant credit card! I haven't even given my credit card information yet! He informed me that I could get in trouble for someone in New York signing me up and using someone else's credit card. I haven't even paid my first bill yet. I was calling since my bill was wrong and to get a tech to come out and fix my equipment. We didn't get the 2 dvrs promised and if you are recording anything we can't watch tv in the bedroom. And my child's tv changes channels when I'm watching tv in my bedroom.
Everytime I call I get someone who barely speaks English and who brushes me off to someone else.
I was also told by the supervisor David that he wasn't going to call me a liar but he wouldn't honor what was originally promised to me the day I signed up. I had no idea that I should be recording the conversation!
I want to cancel and I've been told I have to contact 3rd party to see if there is a early termination with them! I never would have signed up if I knew it was a 3rd party.
What can I do?
I too am sick and tired of overcharging and no customer service. They were going to charge me 49.99 to have a tech come out to my place,but they said it would be free one time. Guess what? They are charging me for that, but i am not paying them the 49.99. Then I didn't want hd anymore so now they are taking 4.68 out of me for that. It said that in one spot but in another spot they are taking 6.00 out for enabling my hd programming.They are still charging me with a partial for hd. What can we really do with these fraudulent people? Any smart ideas smb...
Dish network means Trash & neverwork!
misinformation in pamphlet!
Pamphlet provided by Dish states "two-room DVR No extra fees. First bill has charge for DVR fee." Dish agent on-line apologized for misinformation and ended chat session. I am still billed for DVR fees.
Beware people!
I was sent a flyer today saying $19.99 and showing Americas top 100. I filed a complaint on them today with www.bbbonline.com It's GREAT! Use this website for ALL complaints. I called about the americas top 100 and the great price plus free 4 room installation, 5 premium channels for a penny etc but boy was I wrong! They are two different packages and not clarified as two seperate deals. The $19.99 is for 40 channels not including local I was furious for wasting my time with them. The Americas top 100 was over $50.00 with taxes and surcharges =/ What is funny is they tried sticking me with a $200.00 charge due to my credit! Okay, I don't see how me paying 12 months in advance would matter? I wanted to do this so i can pay in full every year around income tax time.. I'm going with directv I think. they said if I call custoimer service and explain they should remove the $200.00 fee :)
I work for AT&T residential, we sell Dish Network combined in our bill, here in California,
Daily i get customer asking about the 19.99,, it just a scam.
1)Get it right, this is not offered by DishNetwork, BUT by resellers (plural) , please pay attention to the names on the flyers or article/adds, example "Dish TV" , "Dish Family TV" ect ect- NEVER DishNetwork or Direct Tv directly, Vendors aka Resllers, these are flyers or Pennysaver or newspaper
2) Since they resell, the work on commission or items sold, hence they are misrepresent items, hide taxes additional fee,, Why? - Simply, there are flight by night vendor here today, gone (with your $) tomorrow
3)Basic TV for Dishnetwork is Dish FAmly ( 40 channel 19.99 & local 5.00= 24.99, & 1 dual tuner (1 box, 2 remotes) included.
As far as i know DishNetwork is the ONLY one to carry DUAL Tuners, saving to spend addtional for the 2 room
4) additional equipt 1 single tuner for a 3rd bedroom or dual tuner for a 3rd & 4th is 5.00 extra,, Pay attention, if it is not connected to a working telephone jack you may pay addtional 5.00 ( 5 +5=10.00 for 3rd/4th bedroom,) so plugged it in a jack
5)In spanish " lo barrato sale caro" , translation " the cheaper the item, the costlier in the long run",, If your tight/scrooger/miser you will fall into these scam,, but suggestion pay the right price because after all for your entertainment and fun, it work it, you'll pay more going to the movies twice per month, after the concession stand, turn you upside and shake out all the money , you be filing chapter 11,, hahaha
I have had the same experience. Signed up on-line and have screen shots showing what I would pay monthly. My bill is now $35 more per month! No one at Dish Network can give me a valid reason for the difference. Some one needs to take this company down.
i ordered service with dish 3 weeks ago, and ordered online, it was not made clear to me that there was a third party involved, called all SAT i believe? and no one told me there was a 18 month agreement, there was also a special going on 19.99 a month. and that's what caught my eye, cheaper than cable! so then i was also told the 49.99 deposit covers the first month rent,it would be a couple of months before i received a bill right? so my card was charged immediately then 1 week later i get a bill for 60.00. i am a single mother of two, am on a fixed income and can only afford so much, so also the tv in my living room never worked properly, and also the channels the Internet said was included, were not i found out, i had to pay extra for certain ones, even after them telling me that channel was included,
after them sending me a bill due within 1 week i called them and told them i cant afford but the extra 49.99 deposit that was already sent, and i cant send another 60 in 1 week they said that covers the next two months bill, i told them that is what was said about the 49.99 deposit, now, i canceled my service even after being charged $50 and they told me i will be charged $500 since i had an agreement, what?! unfortunately my bank account is now charged has insufficient funds negative 200+ dollars and i am as of this weekend going to find shelter for me and my kids to go to because i will eventually get put out, i cant catch up my rent , don't make to much more money for that, and they will continue to deduct from my account even after only having service for no more than 3 weeks. this unfortunately happened the week of rent being due. please all single mothers, and/or family living pay check to pay check do not use this service. i was tricked lied to and now in debt and about to be homeless.
Dish network customer service sucks ! They don't value customers who are going out...
I was moving out of my apartment and dish network cannot setup in my new apartment. So, I need to do the following to help us from early termination fee.
1. I need to call four retailers to get a "customized special installation". At least two should say it is not possible after checking my apartment and then hopefully my early termination fee will be deducted. and yeah... dish will take care of up to 80 bucks for the charges.
2. I need to get my old dish removed by myself ! I need to have the "eye" with me in case if I get canceled else, I will get an early fine for that (may be 900 as mentioned here)
BTW, I can ignore wires as it is of no use for them and me.
I have decided to try this and lets c how it goes... will update here how it went... But anyway, I decided not to use dishnetwork from here afte completing my 18 months contract !
Dish sucks and people should know what they are getting into before they start dish.
Go down dish!
cheers,
Babs
In there pamphlet in small letters it says they do charge a certain dollar a month fee for the use of the dvr. I have been with them over 1o years u have to read the fine print. The box itself is free but the service is not there just telling u no extra fees installing the box. It is a pretty gray area on some of there writing info. Always check there website for the best information. If u cancel there service of the dvr they will shut that part of it down so u cant use it and sometimes there customer service is a big headache to. just call there phone # and tell them that i never got anywhere with there chat line thing. Good luck!
I cancelled my service with Dish Network and gave them a month's notice. I told them that I would be moving out on March 1st. Dish network agreed to send a box to return the dish prior to the March 1st move. The box never came, then in April they deducted an unauthorized $300 from my account. When I call support they said that they had sent the box out on the 5th, but would send our another box. I waited three more weeks; when the second box did not come, I called once more. This time the support person stated that she would send out a return label via e-mail within the next 24 hours. Needless to say, it has been over 24 hours and nothing has arrived. Where do I go to file a complaint. I live in Delaware and would appreciate any suggestions.
false advertising, wrong billing, poor customer service
I had a similar experience with the Dish Network. The salesman for Dish told me we had 60 days to cancel with no fees, after we mailed the equipment back we got a bill for $400. Several years later and supposedly a little wiser we hesitantly decided to try Direct Tv. This time i made sure to ask all the right questions about billing and cancellation. I was promised a 30 day trial period no strings attached, the salesman even told me they knock off another $10 from the bill if you pass a credit check.
Direct tv was installed on a friday in march-07. We signed up for the plus package- 185 channels/hbo & cinemax free for 3 months for $44.99, no dvr included. The following monday we received a bill from them for $59.99. I called to question and correct the amount. I had to speak with several people getting different answers and reasons about the bill amount. When i mentioned cancelling the service i was told i would be fined because i exceeded their 7 day cancel policy its not 30, then i was "accidentally" disconnected.
When i called back after jumping through several hoops, the next person tells me its not 7 days, you only have 3 days to cancel from activation, then i was "accidentally" disconnected again.
Several weeks later we get a second bill for $59. Now we owe them for 2 months and we've only had service for a little over 5 weeks. Several days later they shut off our service.
During this experience with direct tv i've learned several facts:
1- customer service is lousy, they are either all stupid or they are all lying about everything.
2- direct tv will terminate your service within a 40 day period or sooner if a single bill is not paid, even a new customer.
3- in order to get the advertised package prices, you need to mail in a rebate form that takes 6-8 weeks and no interuption of service to qualify. This redemption can be ended at the discretion of direct tv at any time which can send your bill back up.
4- the installer doesnt have you sign anything. Your first bill is considered your contract with the terms of agreement and is also your redemption form to get the rebate for a lower bill.
5- direct tv's billing is pro-rated, this fancy word means your actually paying ahead for the service before you use it instead of after.
6-after your service is shut off, they will obviously call and try to collect the money, but they will also try to get you to cancel so they can add another $300 to your bill.
My best advice to anyone thinking about ordering directv is not to do it. They smack of false advertising and hidden details and poor customer service. If you already have directtv, do not cancel the service because they will bill you $300 or more on top of the monthly bill you owe. Your actually better off just not paying the bill... this way if they shut your service off, and you dont cancel, they cant even ask for the box back.
If your service is shut off, make sure you unplug the box right away because they can actually keep billing you month to month. This is because they dont actually kill the signal to the box, you still get a couple channels, but the only thing you can really watch are pay per view and the 24 hour ad channels.
The complaint has been investigated and resolved to the customer's satisfaction.
The dirtbags from Dish Network are at it again. I signed up a year and a half ago and paid extra for my local channels. On March 4, 2011, they stopped carrying the local ABC affiliate on their system. I called to complain and the rep was rude. I canceled my service and they debited my checking account $105.00 without my authorization. They said it was authorized in the fine print of the agreement. ###! Please do not use this service. They are rip-off artists and thieves! Their call centers are in the Phillipines and they hate Americans.
I am married and my wife and I decided to use Dish Network as our satellite TV provider in June of 2010. This decision was due to the advertisement of FREE HD and HBO/Showtime. I, the husband, called Dish and set the whole thing up.
I have called several times into the service department on various small issues from June 2010 until today Sept 15, 2010 and have never had a problem changing things, getting information, and generally handling the issues that have popped up. Today I called and tried to cancel the HBO and Showtime as the free preview had ended. I was told that I could not get information about the account and was not an authorized user on the account and therefore could not terminate the programming. Apparently the only name on the account was my wife's.
I explained that I was the one who set the service up, that I was the one that had always called in on every other issue and that I was the one who now would like to stop being charged for services. I was told to talk with the supervisor JOSH, he did not give his id number. His first reaction to my explanation was to say that he would not work with me because I was not being business like telling them that they made a mistake. After asking for some explanation into the account setup and not being able to cancel the now charged service, but being able to add services in prior phone conversations was for him to hang up!
Deplorable customer service. Deplorable!
The first customer service person's id number is Z6L. Like I said "Josh" did not give his number.
The absolute worst customer service experience I have ever had. It seems like they know you just signed a 2-year agreement and you are totally stuck with them, so screw you!
I keep getting phone calls from people with such thick Indian accents that I can only understand every other word they say, claiming they're applying some discount or another to my company phone bill and long distance. I'm not sure it's actually CenturyLink making these calls as if they were they would know that this is a branch office and ALL accounts are owned and operated by our corporate office. They ask if we have any other lines to apply the discount to as well. They ask a bunch of questions as to if I'm a legal employee, how old I am, if I'm authorized to accept this discount, if I am the admin on this line, and won't take NO for an answer. Say that I have to be the admin for the purposes of this call only and that's what I'm going to be. Then when you think you're done they transfer you to their manager to go through the same thing again, then again, and finally I hang up because at that point it's been 20 minutes and I have no time to waste tying up my business phone for these stupid calls!
It all started with a mailer i received in august stating that I will be auto-enrolled back in to NBA League Pass since I had it last year. I immediately called to cancel this auto-renewal. I was told by the customer service rep that I have been removed and not to worry I will not be charged. Fast Forward to November when i noticed that my Auto Pay was pulling more than the normal. I called you Customer Service Rep AGAIN. They apologized for the problem and said that they would remove me from the NBA League Pass and credit my account for the payments. Now since I do not trust that you are an honorable company I checked my bill again and guess what i saw, another bill for NBA League Pass. I was once again reassured by your customer service rep that I will be credited and NBA League Pass will once again for the 3rd time be removed from my account. This is utter ridiculous. the worst part is that I was not giving the opportunity to speak with a supervisor, which I requested every time i called. I was just told what the supervisor said.
I've recently have had the misfortune of dealing with the JOKE they call customer service at CenturyLink. I work for a company that processes invoices for every carrier possible in North America and CenturyLink has managed to get the worst reputation out of all the carriers. I submitted a disco request 5 times by email, called over 10 times for status and each time I was told that there was no record of the disconnect request. Finally after 4 months of not paying I received a not so friendly call from Account Receivable asking for there money. I politely told them to cancel the service for non-payment and I would fight with whatever collection agency they send me to...all I can say is I will fight tooth and nail to make sure no client I manage ever tries to use CenturyLink again. The company this happened too is a Law Firm and they were more then happy to back me up!
Part a) A Dish Network (partner) salesman comes to my house and lies my wifes face. Tells her "Dish network has purchased DirectTV and you might as well change now or you'll be forced to in a few months." DirectTV is a service we had been very pleased with for several years.
Part b) Having been coerced and signing a contract under false pretenses they install some dvr's. I come home and nothing is working right. I call DISH customer service and after an hour they determine we were given the wrong equipment.
Part c) Days later the equipment is replaced with two more dvr's.
Part d) A few months later both dvrs' are rebooting at random times daily. We have to turn them off to sleep. Then, to watch tv we have to turn them on and wait ten minutes.
The final straw) I cancel the service because I'm fed up. They still insist upon charging me $240 for the cancellation of contract. The 'customer loyalty representive' I was eventually transferred to says 'I understand that you've had a terrible experience and that you feel the contract was signed under false pretenses, but the charge is "automatic"'.
our dishnetwork system has not worked properly since the 90 day trial period ended they have sent out new dvr and still not getting all the chanels, it keeps going to no satilite service and freezes up now they want to charge me to have someone come out and look at it at my cost, i can not cancel service without paying for it for 18 more months this is the length of the contract, I should be able to cancel if their service is not up to some kind on standards.
Noel Cook
Back, a little over a Year ago, I decided that since I had purchased a T.V. with HD, that maybe it would be nice to have what our service provider was offering, and that was called The Hopper!
Bad decision... I ordered, we settled on a package, and the rep came to install. Once it was installed about 3 1/2 hours, and another 2 1/2 hours the rep . was on the phone with the provider, NO resolution was to the problem. I knew that when the Service Installer was on the phone for that long, that this was not a good decision, and believe me it was not!
I ordered the Hopper, and a Joey for my bedroom T.V. Bedroom T.V., is not HD, so this caused it to be blurry and impossible to even read. Over a year now, and our perfectly good t.v. in our bedroom is USELESS!
Then upon turning on the new and improved Hopper, we found that our Local channels for our news outlet were gone.
I immediately informed the Satellite Installer, 9whom by the way was very nice), that I did NOT want the Hopper if it were going to cost me the loss of our local channel networks, he said it should not. So, he diligently worked for a very long time in setting the position of the dish, to where it previously was, to get me my channels back...to NO avail! Upon, my informing him, I did not want the new service if it was not going to allow me our local news channels, he then got on the phone, only to be on the phone for just about as long as I, myself was.
I have been wanting to break contract since the beginning of this nightmare, and each time I have called, I have been called a liar, EACH time, not just once, EACH time. THEY (dishnetwork reps), try to tell me that I have NEVER had Kansas City local channels, since I became their customer. The Hell I haven't, I have ALWAYS had K.C. local channels, since becoming a Dish Customer back in 2004. The next excuse I am given is, that because of the new FDA regulations, (mind you this is after being told I NEVER had K.C channels), that, due to the new regulations, I am no longer Satellite wise, eligible for those local channels.
Upon informing me that I know 2 of my neighbors that have lied to Dish, about their address, are now able to keep their K.C. channels. How, one might tend to ask, is this possible? Easy, give them your Moms in town address, and have them send the bill to your out of town address, and wa-la...you have K.C. channels! Sadly, both of these neighbors are 1/2 mile down the road, further south from me. So I inquire after about my 6th attempt, to get my service canceled, about what my neighbors are doing, and ask if this is indeed what I must do to get my channels back, I still have the Hopper AND the Joey, NO t.v. that is watchable in my bedroom, and the worst local channels on the planet, (Columbia Missouri), paying $30 more per month for all this C***, and resolution to the issue.
I am one of the nicest person, when it comes to dealing with Service Reps. they are not to blame, however after being told they will rectify the issue in 4 days, waiting another 3 months for the 4 days to pass, after being called a liar, on EVERY SINGLE OCCASSION, I can no longer do this. I do not want to lie about my address, I do not want strangers who are happy to take my $160 a month to continue to treat me as if I am sub-human. I want my old Local channels back, I want the Hopper gone, I want the Joey out of my bedroom(there is only one Male named Jim, that belongs in there), and I want them to quit calling me a liar, even after explaining that I indeed have ALWAYS had K.C. local channels! I want out of my contract, period!
The worst satellite company! Had their service installed in April 2012, has NEVER worked correctly, equipment failure daily! Their very poor customer service always wanted to give us free HBO/Showtime etc. They did not understand that even being free would not matter THEIR EQUIPMENT DOES NOT WORK! Now they are trying to charge 297.00 to cancel THIS VERY VERY VERY BAD SERVICE. Their customer service IF! You get one you can understand! Has got to be the worst customer service department still in business. Beware if you are thinking of signing up with this company, their equipment works on average 20 percent of the time! Their customer service should be called "LACK OF CUSTOMER SERVICE" During one of my frustration calls to DISH, one of the customer service reps had said to me in a very nasty tone "I understand your frustration, I deal with these complaints all day! I too have Dish and Have the same complaints" OMG! That should tell you how bad this service is. Save yourself a huge! headache and a lot of hidden expense not to mention the dishonesty! DON'T USE THIS COMPANY!
Just installed dish network july 6th 2012 ordered it on july 3rd 2012 (On june 3 amc was listed as a chanel i would get) , could not find amc chanel which is my favorite chanel, was told by dish today july 7th that they dropped amc for good on june 30th 2012, so it was not avalible
When i ordered dish network but was still listed as available, dish net work tells me that the fine print in
Their contract covers that situation and there is nothing i can do about it, and that i am stuck with the two year contract as is. I offered for them to upgrade me from the
200 chanel to the 250 chanel package at no charge as compensation for
The loss of amc but they said no.
DISH Network Reviews 0
About DISH Network
One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.
In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.
Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.
Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
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DISH Network phone numbers+1 (888) 313-5710+1 (888) 313-5710Click up if you have successfully reached DISH Network by calling +1 (888) 313-5710 phone number 2 2 users reported that they have successfully reached DISH Network by calling +1 (888) 313-5710 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number 12 12 users reported that they have UNsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone numberCustomer Service+1 (800) 333-3474+1 (800) 333-3474Click up if you have successfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have successfully reached DISH Network by calling +1 (800) 333-3474 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have UNsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone numberCustomer Service
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DISH Network emailscare@dish.com100%Confidence score: 100%Supportcare@dishnetwork.com100%Confidence score: 100%Supportleaves@dish.com100%Confidence score: 100%Contact for accommodation requests during the application processtina.chu@dish.com100%Confidence score: 100%rachel.parks@dish.com100%Confidence score: 100%hannah.ballard@dish.com100%Confidence score: 100%joseph.jones@dish.com100%Confidence score: 100%careers@dish.com100%Confidence score: 100%
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DISH Network address9601 S Meridian Blvd, Englewood, Colorado, 80112-5905, United States
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