DISH Network’s earns a 1.8-star rating from 1351 reviews, showing that the majority of job applicants are dissatisfied with recruitment process.
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faulty hd receivers!
We have had Dish Network for 8 weeks now and we have had to replace the HD receiver 3 times already and guess what it has happened again. They keep fobbing us off by saying it is something that we are doing wrong or that there is something wrong with our house. They have sent two technicians around and they have both stated that all is ok with the house. They still do not believe us!
We have spent hours on the phone to them, they do not seem to know that we have called before and we have lost hours of viewing and a lot of money on recorded pay per view programs.
Still nothing from them.
double billed and I paid double
Dish tv - www.Dishnetwork.com
At&t - www.Att.com
I was using att as home phone provider and internet, comcast as tv provider and tmobile as cell phone provider. I decided to go with a combined bill and switched to dish for tv and att for all other services. I immediately got 2 months of bills from dish for install and services and paid promptly, figuring it was just a glitch in billing, but wanted to pay my bills, since dish was giving the service. I also was getting billed by att (On my combined bill) for dish, but did not pay as I was paying direct.
Att got upset and sent me letters of payment demand and then the fun started!
Att said dish should never have billed me and I owed att the $$ as it was a combined billing, dummy!
Dish said, no way jose... You got service from us and you paid us and then they closed acct (Paid in fulll) and would not refund me my $249.
As things moved on, turns out dish activated my 7 yr old acct number from 2000 and that was what they were charging me for. Then dish said att had no right to issue me a new account number and that att owed me the money, not dish.
Well, this is 2 months later... About 20 hours of phone conversations and some very terse and rude 'executive office' conversations.
At this point dish refuses to talk to me about it and says att is my point of service (Even though dish provides the service) and that I need to get refund from att.
For 3 weeks now, att has 'assured' me they will resolve it in my favor, but no one will put that in writing and I still have not gotten my $249.
I got double billed and I paid double... But no one will step up and give me my money back!
The complaint has been investigated and resolved to the customer’s satisfaction.
fraudulent billing practices!
I am a dish network customer myself, - and decided to treat my mother and father-in-law (Bill and joan denison) to an upgraded receiver, so they could see their local channels more clearly on their tv. Since it is difficult for either of them to deal with dish network themselves, I have been doing all of this on their behalf at their request. The equipment upgrade charge was put on my credit card.
I am so frustrated with dish network company I could scream! In mid-august of 2007 I set up an appointment to have a new receiver installed, and was told it would be $59.95. I decided the next day to upgrade to a dual-receiver hd instead for $169, - and was told that this would include the cost of installation. I noticed, however, that the most recent bill has charges for both the $59.95 and the $169.
I called on august 15th and explained the over-charge to them and was assured they would refund the $59.95, which has not happened. Additionally my in-laws were given a dvr which we never ordered, and so were charged a more expensive price as well as now being charged an extra $6.52 extra every month for dvr service they do not want.
The first bill also has all types of miscellaneous charges that were neither discussed nor agreed on.
I called on september 5th and spoke to a man, and explained the situation. He did not seem to understand, and seemed very unclear about what I was disputing, so I asked to speak to a supervisor. When he put me on hold I was disconnected. I called back and spoke to a lady who said her name was shren. She said that the $59.95 charge was requested but never approved as the agent did not document it correctly, but she would take care of it. She again had difficulty understanding me, so I asked to speak to a supervisor, at which time I was once again disconnected. I called again and spoke with a denise who said she would refund the installation charges, and also would schedule a new appointment to swap out the receiver so we would not pay so much. She said she was transferring me to some type of account specialist who would be authorized to set this up for me, - but once again I was mysteriously disconnected. At this point I am so frustrated with the incredibly poor customer service, that I can’t take the stress of calling again. Here are the errors on their part:
1. We should only have been charged $169 for a dual-tuner hd receiver, but were given a dual dvr receiver and charged $199 instead, as well as the $59.95 installation charge. I think this error is fairly obvious looking at the billing statement, - since the credit card charge on 8/13 was specifically for $169, not $199. If I had authorized a dual dvr hd receiver, the credit card charge would have been $199 instead. Now my in-laws are forced to pay an additional $6.52 every month because of receiving the incorrect equipment. I hardly think they will ever even use the dvr feature, - thus it is a wasted monthly expense.
2. I did not order the hd package. I only wanted them to have the hd receiver in the event in the future they decide to order the hd package, then they would have the correct equipment for it. I understand it is $6.00 per month extra for having this tuner, and that is ok. However, dish network has given them the hd package, - and even if it is free for 6 months (As the agent tried to claim) I didn’t ask for it, and now I have to cancel in 6 months and go through the hassle of dealing with incompetent billing agents.
3. I was promised that the overcharge of $59.95 would be refunded, and am now told it will not be.
4. I tried to call and resolve this and was met with incompetence and was disconnected three different times. I never once yelled or raised my voice to any of the agents, but I suspect that rather than connect me to a supervisor, or spend the extra time needed to resolve my situation, each one chose to hang up on me. Either that or all three were extremely incompetent with the phone system.
Unfortunately my in-laws (And myself) are now stuck with dish network for the next few months, until our contracts expire. However I assure you in the meantime I will be considering any other options for the future, - rather than dish network.
When I initially set up my account I told the rep. that I get paid once a month on the third Wednesday of each month. He said that would not be a problem that I can address that when I set up auto pay. I specified that date when I set up the auto pay online. Well now for three months in a row they keep trying to force through payments at random times throughout the month causing me additional fees and shutoffs. They told me this morning that I should have waited to start services at the end of the month in order to make the payments hit my account at the right time and that they cannot change the due date now. Of course they cant, they are making too much money from fees to do that! They made a verbal contract with me when the account was set up and have broken it time and time again. I have just filed complaints with the Boulder BBB and will be filing a complaint with my state's attorney general office. This is at the least bad business practice and considering that they bill an entire month ahead, technically I have never been behind on any payments. They think they do whatever they want too. sorry Dish, they are laws protecting consumers in America and I for one am going to see that they are implemented against Dish Network.
DISH FRAUD ! Please do what I did and contact your State Atty Generals office and the Better Business Bureau. My complaints were answered in writing by a Dish Representative (again...in writing) who should be writing fiction for a living ! My honest belief is that they lie so much on an everyday basis that the truth simply does not exist in the DISH corporate culture.
Sherby B, I understand this has been an inconvenience for you and I will be glad to review your DISH services for the problems you are experiencing with your billing and see how I may help you. Please email for assistance with the DISH services.
Thank You
Mark Haakenson
Social Media Representative
DISH LLC
mark.haakenson@dish.com
3 pm – 11 pm Sunday through Thursday
I had this problem with Direct TV. Doesn't it just fry you to call customer service and get someone in another country who doesn't even speak or understand our language enough to be of any service much less customer service? I, myself, refuse to speak to them. I always ask for a supervisor; and if he or she cannot speak English, I ask to be transferred to an office in the U.S., which by the why is getting harder to find. Has corporate America sold out this country and given jobs to other countries for the sake of a dollar? Big companies deserve to go belly up for all their greed!
I work at dish network and I can understand all of your complaints, they treat their employees pretty bad as well, needless to say I’m still there and dealing with you angry customers. I apologize for all the rough times you have with dish. Dishes network is a sweat shop for their employees were just numbers and are in constant fear of being terminated. For one we have stats to up hold and if we don’t make those stats were looking at termination, we have to take one phone call after another, never supposed to take a breather or time to type notes on every call off a phone call. Not to mention all the angry customers that we get screaming one after another, we get it rough working there but it pays the bills. Not to mention they require over time and make you work odd hours all the time. Dish is cheap. I work for the commercial department and we have to up hold a 5 minute handle time or like I said its either a write up or termination if we don’t met those standards, and that probably one of the main reasons why our customer services is not as good as it should be. having good stats will get you off the phones by promotion or give you a bonus pay at your paychecks, so why would you let a customer hold you up for that extra pay? it is very difficult at dish all the way around and if you would like you can defiantly e-mail your concerns with the account number and I’ll be more than willing to correct any issues on the account that you can’t get anywhere on the phone with other agents. I try to have every customers satisfied with me as a customer service representative before they hang up (but you can’t win them all). So if you guys are really frustrated with anything from dish network, please let me know and I can one explain the situation to you or two correct any mistakes on the account, feel free to e-mail me at sjw22290@aol.com
dish sucks
Well i am a new customer of dish :( we have had the sorrow of having dish for a whole 6 weeks now and it has been a nightmare. It all started the very first night we had it installed.
Our dvr box decided to have problems so we called them and they shipped us a new box. So after that every thing went smooth for a week and then the 2nd box we have decided it isnt gonna work so we have to call again. So they send tech out and something was hooked up wrong then about 5 days later our remote decides it isnt gonna work so im calling them again so finally after 50 calles we get it all lined out in the mean time i have spoke to every cs person there is and they were all very rude. Well this past friday the fun began again. Our tv had a black screen we have 3 tv's and all but one wasnt working. So i call and i get some girl that you can tell hates her job so she isnt the most polite person she basically tells me what i'm telling her is impossible. So i work for an attorney so i go back to work and i talk to her about that and she tells me to get a copy of my contract so i call them and what do i hear, well we dont have your contract the installer still has it. Im like yeah what ever so i ask to talk to who ever that would have more information they put me through to someone else and i am told that it will take 2 or 3 weeks to recieve my contract through fax because it has to be processed and they have to find out if they can fax a copy to me. Well i inform them that i do work for an attorney and she has told me that if i want a copy they have to send it to me because it is my contract after all. Well they give me the runaround about not having it . So i informed them that i can alway send a motion down to the courts and get it signed by a judge making a order that they have to supply me with the contract or show up in court and show cause why they are in contempt. Well after 10 more min lisening to his nonsence i get off the phone not knowing no more then i did when i started. So all i can say is that dish network has the nastiest customer service i have ever seen and if you dont want to have to put up with all this bull crap sign up for directv. I left them not because of problems but because dish was cheeper but i have them coming back out on the 11 to install again and i would rather pay a little more and recieve better service all the way around.
I rarely watch T.v. Waste of money for me actually. I had saved a bunch of movies to watch cuz the programs on t.v. today are so awful and the cross channel advertising truly pisses me off to the max. So anyway, tonight I turn on the t.v. to watch a movie and ALL of them are gone and it says my DVR is 100% full. Some program called Prime time live has been scheduled to record and I never even heard of that program so I would not have recorded it.
Needless to say now I've been on hold for OVER 20 minutes to try to reach someone to get my DVR cleaned out of all the junk that somehow got recorded and to see if my movies are saved anywhere.
I really cannot stand Dish TV and the only time I EVER swear is when I turn the damn t.v. on.
I can't wait to cancel with them.
They also must have done some weird forced Google thing cause it's a mess now and I remember getting some notice saying Google was going to be force pushed on to Dish users. Also can't stand Google so now I am just triple pissed off at the whole thing.
Dish Network Sux! It is not user friendly at all!
I had Direct Tv in Columbia, SC, but had to get dish in the mountains because Direct could not get a signal.
I hate direct TV. With dish, I could record three shows at once and still watch live tv.
I have a dual receiver with Dish and it's so ###ing complicated, that you have to have an engineering degree to figure the damn thing out. Once I get off this cold ### mountain (this summer thank GOD)...then I moving and going back to Direct TV!
I don't care how much more Direct TV costs...it's worth it!
I called dish after receiving a bill I was not aware of so I called them and they told me that it was for an engineers call made last month.
I told them that the whole street had lost some signal as we had and that the engineer said there would not be a charge. He replaced a very old cable outside leading to the dish that they had installed years ago as my wife has been a customer for a long time and left his number as he wanted me to call him personally if we had other problems as he said they fired engineers who received complaints.
The signal was not as good as before when he left but rather than wait in again for engineers we just accepted it.
When I spoke to the customer service rep he was very apologetic and said if we had a $7 insurance we would not have been charged. I told him I did not wat insurance and he eventually said they would wave the fee. After a few moments however he said he could only wave $50 of the $95 dollar fee unless I signed up for the insurance. When I first called I was agitated but now I was angry and told him I did not like to be blackmailed to which he said I could cancel the insurance after 4 months which I did not believe as I have had problems cancelling extra stuff before and did not want that nightmare again.
I asked for an address to write to but he would only put me through to an accounts specialist who basically told me the same thing again so I asked him for an address but he would only give me an email address.
I told hin that blackmail was not the way to keep customers but he did not comment further. He told me he would wave the $50 dollars which I will only believe when I see it and I wrote an email complaining about the terrible and deceitful service Dish provides.
dish network disaster!
I don't have time to tell the whole story, blow by blow. You don't have time to read it!
Just the highlights:
I have been a loyal Dish customer since the early 90s. I pay my bills, on time. Their service never was good and it has been deteriorating dramatically. For 3 years I was charged for an additional receiver I DID NOT HAVE. Someone was getting service at my expense. No number of calls or complaints could get the charge off my bill. (A Dish employee perhaps the beneficiary?)
Finally, I contacted the State Attorney General. Dish didn't like that. Finally they agreed to credit my account substantially. When the next bill came, I had been CHARGED the amount that was to be credited. (There had been the ongoing collection of "little" mistakes, additions, etc. in the bills, NEVER TO MY ADVANTAGE!) But this was BIG.
Company response: denials, disconnects, unkept promises, lies, accusations (when and if I got through to someone). Response to written complaints: "We must have lost your letter."
I have been charged for equipment that I did not order; I have not received that which I did order. Charges appear on my bill that are totally fictitious. I am charged twice. Service calls are made and they do not show up. The equipment functions poorly if at all. The company provides what is now essentially NO SUPPORT. The [protected]-DISH number is a joke; it will take you hours to get through the multiple choices, the disconnects, the canned music, the obstructions, the uninformed and the unintelligent. When you manage to get a "human", they are in India or the Philippines, and don't speak English.
Unfortunately, Dish has a strangle hold on many areas of this country.
They are the best advertisement for buying books, newspapers, and computers I have seen!
Steer clear of this company at all cost!
Their performance is so bad, I seriously worry about their viability as a company: no one can be THAT bad and survive!
This company is the worst as farr as service. I never knew you could be in a contract and still pre pay. The programming stinks and the lest bit of rain and my service is interrupted. I ask for two days for a 51.00 bill and because I was in a prepay contract. they could not do it. Been with them 10 months and I will pay the termination fee just to get rid of them. Run don't walk as far away as you can get.
poor service!
Dish Network=Nightmare! I highly recommend staying away from this company. The fact that the person that called us to promote Dish and get us to sign up couldn't speak English should have been our warning sign but we were foolish and signed an 18 month contract. Our first problem was tracking down the free DVD player that was promised. When we went to...
Read full review of DISH Network and 21 commentsovercharging and harassment!
Dish Network accounts receivable is absolutely unbelievable. I have received numerous calls from collection agencies for $$ that I do not owe. Not once have I received a call from Dish Network. DN has overcredited my account, charged my cc for amounts not owed and now months after all was settled ran another charge for $600 for equipment that was returned several months ago. I seriously wonder if part of their business model is to harass prior customers until they receive $$ that was not ever due to DN. Be very careful if you allow DN to charge to a CC. They will dig up any card # they have and run random charges without any written explanation.
I had Dish for 2 years and had several issues with them overbilling me among other atrocious service problems. No matter how many times I called to resolve the problems, even if I did it before I expected to have an issue, it didn't make any difference. After my contract was up I cancelled my service and returned my equipment. They sent me a bill for over $170 for a subscription package that I NEVER EVEN USED, in fact even if I were to subscribe to this programming it wouldn't even begin until two months AFTER I cancelled service. I still get calls from Dish demanding that I pay them this money, FU buddy and I don't care if you want to report me to a collection agency/scammer. I've filed two BBB claims against Dish (both successful) and this is the only way to get them to back off.
I have not had dish network for almost two years. Now they are saying I did not return there receiver, which they sent a box out for within a week after discontinued service. They have started charging me monthly for service, which I'm not receiving and said they will look up and charge my credit card on file if I don't pay. Is there anything you can do about harrassment like this?
unable to terminate service!
In november of 2006, I informed dish that I was terminating my service. I had already contracted with another company.in may of 2007, I received a statement for charges. I contacted the company, explained that I no longer had their service and was informed that I had not terminated service. I had merely put my service on vacation hold. During the initial conversation when I terminated my service, I asked the rep what I needed to do with the dish equipment and she told me that since it was mine, I could give it away if I wished. Now, I ask you. Did that sound like someone who was putting their service on vacation hold. I did not even know there was such a thing as vacation hold. So, I was told that was the information that was keyed into their system and I would be responsible for charges. I told them I would not pay for services I was not receiving and surely they could determine if a household was receiving a signal.in june, I received another bill and again contacted the company. I was told the same thing about the vacation hold and that unfortunately, the company would use that day's date as official notification that I was terminating the service and I would be responsible for all charges. I have no intention of paying these charges. I do not know why the rep entered my information as vacation hold but it is their problem. I did not ask for it and had no reason to do so. As far as I am concerned, it is a gimmick to continue assessing charges. If I had known a simple phone call was not sufficient to terminate service, I would have sent up a hot air balloon with notice.
fraud by their use of the Elephant Group
I received a flyer in the mail that I thought was from Dish Network. They were offering promotions that I liked so I called the number thinking I was talking to Dish Network. They even answered the phone Dish Network.
I was instead talking to the Elephant Group with out my knowledge. They took my credit card number for installation and first month billing. I was authorizing Dish Network for use of the credit card, I didn't know I was giving info to a telemarketer!
I later find charges on my credit card billing statement for Block buster on line and Member Services. Came to about $40 for both a month. I called the number on the statement for Member Services and find out it is called E Club.
The Elephant Group had given them my credit card number with out my authorization! I have found out all this info from numerous calls to Dish Network and Via Satellite (installer of the Dish equipment)
Dish Network is very aware of the Elephant Group's practice since this has been going on for years but they will deny any knowledge of anything or responsiblity for anything.
But they hired them and they know they are impersonating themselves as Dish Network and by fraud getting info from Dish Network customers to sell.
The Elephant Group also told me they had vacation incentive packages sent to my home so I know they sold my address to those companies.
I am terrified my indenty is going to be stolen as this personal info is being sold all over and outside the country.
It is all very deceiving and they should be shut down for fraud. I have cancelled my credit card immediately so they do not sneak in more charges and disputing all the current charges. I have also sent a complaint to Federal Consumer Protection and Consumer Protection of VA and the BBB of CO against Dish Network.
When I made calls to the Elephant Group they are extremely rude. I asked them to stop selling my personal info and they said I do not know what I am talking about and will continue to do so.
Some one has got to shut this deceptive telemarketing group down!
fraud and overcharging!
Signed a written 18 month contract with Dish on 6/8/07. I paid $49.99 as activation fee with written term it would be refunded on my first bill.
My written contract was $44.00 per month.
Instead, my first bill was $145 for the first two months and they charged me again for the $49.99 "activation fee" for a total of $175.00, when I should have been charged $88 for the first 2 months MINUS the $49.99 activation fee REFUND for a total bill of $38 -- NOT $175. I phoned 3 times, was put on hold for 45 minutes (so you'll hang up and give up) told them this was contract FRAUD, and they were rude and did not listen and refused to correct the bill. They also told me I had to print out and send in a "rebate form" or I would be charged $54.00 per month when my contract says $44. I said zero "rebate" requirement is on my written contract, it was a full contract wherein all terms must be fully disclosed, and I was not going to take my valuable time to do anything NOT ON THE CONTRACT. Two billing flunkies and 2 supervisors were rude and refused and I hung up.
Additionally, the installer was supposed to be at my home at 8AM and did not arrive until 7PM after wasting my entire day waiting and having to phone them repeatedly to ask when, if ever, they were going to get there.
I am going to pay what I owe and not a cent more. If they send me another FRAUDULENT BILL or cut off my service I will sue them in Small Claims for the maximum $7500 for fraud, for denial of service and breach of contract, for my hours of time on the phone, and for my time waiting for the installer and for punitive damages. This is OUTRIGHT FRAUD! An attorney could make a great class action suit. We should do it. Direct TV was just as bad, overcharging every month.
DO NOT LET THEM BILL YOU AUTOMATICALLY! They charged one woman's credit card $575 fraudulently.
We have used DISH 12 years. Back in December, 2015 we were gone and not available to pay December, 2015 bill. Upon arrival back home January, 2016, we paid the December 2015 bill along with the January, 2016 bill. Since that time DISH has billed us an additional $10.00 per month which now comes to $440.00 paid DISH that was NEVER owed. DISH has been called numerous times since then and I was last on the telephone with a DISH representative September 7, 2019 over two hours. DISH insists we've been late since we were gone December, 2015 and refused to refund our money and even had the audacity to tell me "I will give you a little break, but this is a one time offer which will never be offered again. If you do not pay the amount we indicate owed you will never have another opportunity to get anything back from us."
NOTE: Throuth the 12 years we've been with DISH, we :NEVER missed a payment, excluding the month abwent which was paid in full along with the next bill. DISH talks to us like we don't know anything, although I hold a Bachelor's and Master's Degree and my wife is a doctor holding three degrees. Needless to say we are totally and completely fed up with DISH. Our residence is way out in the country allowing us to use DISH or Direct TV only. This complaint is being reported to the BBB and anyone else necessary.
This company has stolen from my family to
Dish ripped me off also
cancellation fee
On 5/21/07, I canceled service with Dish Network. I was asked why I was canceling, and I told them that my wife had just pasted, I was unemployed, and I wanted to settle up with them now. The Dish Network employee waived the early cancellation fee as long as I returned the equipment. On 6/12/07 @ 6:14AM in Spartenburg, SC, Dillard received such equipment. Today, I received a bill stating that I owe the cancellation fee. I called and spoke to Ann @ 8:50PM. She told me her boss was unable to talk to me about my agreement, and I am now to pay the cancellation fee.
Please cancel, or be aware of "Boiler Room Tactics" of Dish Network.
My wife fought 2 years and 2 months of cancer, and maybe cancer can set into the management of Dish Network. Please pass this on, and if anybody wants evidence, I have it.
Can't use the off peak time, they trottle it when you want to go on utube. Had a teck out told me this. Called this moring well off peak still won't let me on utube. So they gave me 10.00 of peak time and it works.. What a scam, told me I needed to upgrade my internet I already pay 79.99 per month. Check for other interent providers
poor business ethics
I have an unresolved complaint with the BBB about dishnetwork (EchoStar) offering a service at one price, then doubling the monthly bill with addons and lies. The following outlines their response to my having a complaint against them and their position.
On June 19, 2007 I Received a call from Dishnetwork advising me that they would not accept an unresolved complaint against them with the BBB.
I was told that rather than addressing my concerns or having a complaint not resolved in their favor they would continue to offer rebuttals to keep this complaint alive and off their record.
That they would make such a threat and go to such lengths speaks volumes about their lack service and ethics, as well as the utter contempt in which they hold their customers.
over billing through frontier!
Frontier offers a bundle of services for $119.00 + fees and taxes $138,00 per month total. Phone, Internet and Dish Networks Digital Home Advantage Americas Top 250. Frontier is regulated by the PUC but not for Internet of Dish Network Services. Frontier is billing me for services I did not agree to. Frontier said that they will not stop billing me for the overcharges that Dish Network says that I am receiving. I have made multiple complaints to the PUC, Frontier and Dish Network. I am still overcharged $40.00 per month and I do not see any way to resolve the issue. I am looking for some assistance in forcing Frontier and Dish Network to stop billing me for services I did not subscribe to. Please reply to my e-mail.
Frontier internet has been overbilling me by $120 for a year. I originally agreed with Verizon to a "Bundle Special of $69.99 month and three months free" Verizon sold out to Frontier and my bill has never been less than $189 month. In a year, I have never once had the agreed-to special of $69.99. I have been billed $189 every month and have paid $120 more than I agreed every month
That is $1, 340 more than I ever agreed to. Thirteen hundred and forty dollars THEFT of myself in one year By Frontier and Verizon
sick of lies and changing terms!
The sucks are turning their satellite a little then charging 50 bucks to come out and adjust the dish. This must generate enough revenue to be pretty obvious. Also all their terms are subject to change at any time. Were really sick of lies and changing terms!
I feel you they did the same to me lies about everything...They are nothing but crooks in my book...and now they advertising for $9.95 per month
DON"T DO IT ...IT'T A TRAP IT WILL COST YOU AN ARM AND LEG PEOPLE
Someone who said they were calling from Dish Network called my cell phone and promised me for $43.99 a month that I would get HBO/Starrz free for 3 months, installation for 4 rooms for free, 2 DVRS and a $50.00 credit on my first bill and if I gave them my credit card number to the tech that installed it that I could get HBO/Starrz free for 12 months. What a joke! I have never been treated so badly by a company.
The first employees had no idea what to do and after requesting a supervisor or corporates number they wouldn't give it to me. I have been given some 3rd parties number (which is never answered by a live person) and told that they can't do anything for me. I have been on the phone for 2 days and after two supervisors, David with dish #[protected] told me that my account was set up with a fraudulant credit card! I haven't even given my credit card information yet! He informed me that I could get in trouble for someone in New York signing me up and using someone else's credit card. I haven't even paid my first bill yet. I was calling since my bill was wrong and to get a tech to come out and fix my equipment. We didn't get the 2 dvrs promised and if you are recording anything we can't watch tv in the bedroom. And my child's tv changes channels when I'm watching tv in my bedroom.
Everytime I call I get someone who barely speaks English and who brushes me off to someone else.
I was also told by the supervisor David that he wasn't going to call me a liar but he wouldn't honor what was originally promised to me the day I signed up. I had no idea that I should be recording the conversation!
I want to cancel and I've been told I have to contact 3rd party to see if there is a early termination with them! I never would have signed up if I knew it was a 3rd party.
What can I do?
I too am sick and tired of overcharging and no customer service. They were going to charge me 49.99 to have a tech come out to my place,but they said it would be free one time. Guess what? They are charging me for that, but i am not paying them the 49.99. Then I didn't want hd anymore so now they are taking 4.68 out of me for that. It said that in one spot but in another spot they are taking 6.00 out for enabling my hd programming.They are still charging me with a partial for hd. What can we really do with these fraudulent people? Any smart ideas smb...
Dish network means Trash & neverwork!
misinformation in pamphlet!
Pamphlet provided by Dish states "two-room DVR No extra fees. First bill has charge for DVR fee." Dish agent on-line apologized for misinformation and ended chat session. I am still billed for DVR fees.
Beware people!
I was sent a flyer today saying $19.99 and showing Americas top 100. I filed a complaint on them today with www.bbbonline.com It's GREAT! Use this website for ALL complaints. I called about the americas top 100 and the great price plus free 4 room installation, 5 premium channels for a penny etc but boy was I wrong! They are two different packages and not clarified as two seperate deals. The $19.99 is for 40 channels not including local I was furious for wasting my time with them. The Americas top 100 was over $50.00 with taxes and surcharges =/ What is funny is they tried sticking me with a $200.00 charge due to my credit! Okay, I don't see how me paying 12 months in advance would matter? I wanted to do this so i can pay in full every year around income tax time.. I'm going with directv I think. they said if I call custoimer service and explain they should remove the $200.00 fee :)
I work for AT&T residential, we sell Dish Network combined in our bill, here in California,
Daily i get customer asking about the 19.99,, it just a scam.
1)Get it right, this is not offered by DishNetwork, BUT by resellers (plural) , please pay attention to the names on the flyers or article/adds, example "Dish TV" , "Dish Family TV" ect ect- NEVER DishNetwork or Direct Tv directly, Vendors aka Resllers, these are flyers or Pennysaver or newspaper
2) Since they resell, the work on commission or items sold, hence they are misrepresent items, hide taxes additional fee,, Why? - Simply, there are flight by night vendor here today, gone (with your $) tomorrow
3)Basic TV for Dishnetwork is Dish FAmly ( 40 channel 19.99 & local 5.00= 24.99, & 1 dual tuner (1 box, 2 remotes) included.
As far as i know DishNetwork is the ONLY one to carry DUAL Tuners, saving to spend addtional for the 2 room
4) additional equipt 1 single tuner for a 3rd bedroom or dual tuner for a 3rd & 4th is 5.00 extra,, Pay attention, if it is not connected to a working telephone jack you may pay addtional 5.00 ( 5 +5=10.00 for 3rd/4th bedroom,) so plugged it in a jack
5)In spanish " lo barrato sale caro" , translation " the cheaper the item, the costlier in the long run",, If your tight/scrooger/miser you will fall into these scam,, but suggestion pay the right price because after all for your entertainment and fun, it work it, you'll pay more going to the movies twice per month, after the concession stand, turn you upside and shake out all the money , you be filing chapter 11,, hahaha
I have had the same experience. Signed up on-line and have screen shots showing what I would pay monthly. My bill is now $35 more per month! No one at Dish Network can give me a valid reason for the difference. Some one needs to take this company down.
i ordered service with dish 3 weeks ago, and ordered online, it was not made clear to me that there was a third party involved, called all SAT i believe? and no one told me there was a 18 month agreement, there was also a special going on 19.99 a month. and that's what caught my eye, cheaper than cable! so then i was also told the 49.99 deposit covers the first month rent,it would be a couple of months before i received a bill right? so my card was charged immediately then 1 week later i get a bill for 60.00. i am a single mother of two, am on a fixed income and can only afford so much, so also the tv in my living room never worked properly, and also the channels the Internet said was included, were not i found out, i had to pay extra for certain ones, even after them telling me that channel was included,
after them sending me a bill due within 1 week i called them and told them i cant afford but the extra 49.99 deposit that was already sent, and i cant send another 60 in 1 week they said that covers the next two months bill, i told them that is what was said about the 49.99 deposit, now, i canceled my service even after being charged $50 and they told me i will be charged $500 since i had an agreement, what?! unfortunately my bank account is now charged has insufficient funds negative 200+ dollars and i am as of this weekend going to find shelter for me and my kids to go to because i will eventually get put out, i cant catch up my rent , don't make to much more money for that, and they will continue to deduct from my account even after only having service for no more than 3 weeks. this unfortunately happened the week of rent being due. please all single mothers, and/or family living pay check to pay check do not use this service. i was tricked lied to and now in debt and about to be homeless.
Dish network customer service sucks ! They don't value customers who are going out...
I was moving out of my apartment and dish network cannot setup in my new apartment. So, I need to do the following to help us from early termination fee.
1. I need to call four retailers to get a "customized special installation". At least two should say it is not possible after checking my apartment and then hopefully my early termination fee will be deducted. and yeah... dish will take care of up to 80 bucks for the charges.
2. I need to get my old dish removed by myself ! I need to have the "eye" with me in case if I get canceled else, I will get an early fine for that (may be 900 as mentioned here)
BTW, I can ignore wires as it is of no use for them and me.
I have decided to try this and lets c how it goes... will update here how it went... But anyway, I decided not to use dishnetwork from here afte completing my 18 months contract !
Dish sucks and people should know what they are getting into before they start dish.
Go down dish!
cheers,
Babs
In there pamphlet in small letters it says they do charge a certain dollar a month fee for the use of the dvr. I have been with them over 1o years u have to read the fine print. The box itself is free but the service is not there just telling u no extra fees installing the box. It is a pretty gray area on some of there writing info. Always check there website for the best information. If u cancel there service of the dvr they will shut that part of it down so u cant use it and sometimes there customer service is a big headache to. just call there phone # and tell them that i never got anywhere with there chat line thing. Good luck!
I cancelled my service with Dish Network and gave them a month's notice. I told them that I would be moving out on March 1st. Dish network agreed to send a box to return the dish prior to the March 1st move. The box never came, then in April they deducted an unauthorized $300 from my account. When I call support they said that they had sent the box out on the 5th, but would send our another box. I waited three more weeks; when the second box did not come, I called once more. This time the support person stated that she would send out a return label via e-mail within the next 24 hours. Needless to say, it has been over 24 hours and nothing has arrived. Where do I go to file a complaint. I live in Delaware and would appreciate any suggestions.
false advertising, wrong billing, poor customer service
I had a similar experience with the Dish Network. The salesman for Dish told me we had 60 days to cancel with no fees, after we mailed the equipment back we got a bill for $400. Several years later and supposedly a little wiser we hesitantly decided to try Direct Tv. This time i made sure to ask all the right questions about billing and cancellation. I was promised a 30 day trial period no strings attached, the salesman even told me they knock off another $10 from the bill if you pass a credit check.
Direct tv was installed on a friday in march-07. We signed up for the plus package- 185 channels/hbo & cinemax free for 3 months for $44.99, no dvr included. The following monday we received a bill from them for $59.99. I called to question and correct the amount. I had to speak with several people getting different answers and reasons about the bill amount. When i mentioned cancelling the service i was told i would be fined because i exceeded their 7 day cancel policy its not 30, then i was "accidentally" disconnected.
When i called back after jumping through several hoops, the next person tells me its not 7 days, you only have 3 days to cancel from activation, then i was "accidentally" disconnected again.
Several weeks later we get a second bill for $59. Now we owe them for 2 months and we've only had service for a little over 5 weeks. Several days later they shut off our service.
During this experience with direct tv i've learned several facts:
1- customer service is lousy, they are either all stupid or they are all lying about everything.
2- direct tv will terminate your service within a 40 day period or sooner if a single bill is not paid, even a new customer.
3- in order to get the advertised package prices, you need to mail in a rebate form that takes 6-8 weeks and no interuption of service to qualify. This redemption can be ended at the discretion of direct tv at any time which can send your bill back up.
4- the installer doesnt have you sign anything. Your first bill is considered your contract with the terms of agreement and is also your redemption form to get the rebate for a lower bill.
5- direct tv's billing is pro-rated, this fancy word means your actually paying ahead for the service before you use it instead of after.
6-after your service is shut off, they will obviously call and try to collect the money, but they will also try to get you to cancel so they can add another $300 to your bill.
My best advice to anyone thinking about ordering directv is not to do it. They smack of false advertising and hidden details and poor customer service. If you already have directtv, do not cancel the service because they will bill you $300 or more on top of the monthly bill you owe. Your actually better off just not paying the bill... this way if they shut your service off, and you dont cancel, they cant even ask for the box back.
If your service is shut off, make sure you unplug the box right away because they can actually keep billing you month to month. This is because they dont actually kill the signal to the box, you still get a couple channels, but the only thing you can really watch are pay per view and the 24 hour ad channels.
The complaint has been investigated and resolved to the customer's satisfaction.
The dirtbags from Dish Network are at it again. I signed up a year and a half ago and paid extra for my local channels. On March 4, 2011, they stopped carrying the local ABC affiliate on their system. I called to complain and the rep was rude. I canceled my service and they debited my checking account $105.00 without my authorization. They said it was authorized in the fine print of the agreement. ###! Please do not use this service. They are rip-off artists and thieves! Their call centers are in the Phillipines and they hate Americans.
I am married and my wife and I decided to use Dish Network as our satellite TV provider in June of 2010. This decision was due to the advertisement of FREE HD and HBO/Showtime. I, the husband, called Dish and set the whole thing up.
I have called several times into the service department on various small issues from June 2010 until today Sept 15, 2010 and have never had a problem changing things, getting information, and generally handling the issues that have popped up. Today I called and tried to cancel the HBO and Showtime as the free preview had ended. I was told that I could not get information about the account and was not an authorized user on the account and therefore could not terminate the programming. Apparently the only name on the account was my wife's.
I explained that I was the one who set the service up, that I was the one that had always called in on every other issue and that I was the one who now would like to stop being charged for services. I was told to talk with the supervisor JOSH, he did not give his id number. His first reaction to my explanation was to say that he would not work with me because I was not being business like telling them that they made a mistake. After asking for some explanation into the account setup and not being able to cancel the now charged service, but being able to add services in prior phone conversations was for him to hang up!
Deplorable customer service. Deplorable!
The first customer service person's id number is Z6L. Like I said "Josh" did not give his number.
The absolute worst customer service experience I have ever had. It seems like they know you just signed a 2-year agreement and you are totally stuck with them, so screw you!
I keep getting phone calls from people with such thick Indian accents that I can only understand every other word they say, claiming they're applying some discount or another to my company phone bill and long distance. I'm not sure it's actually CenturyLink making these calls as if they were they would know that this is a branch office and ALL accounts are owned and operated by our corporate office. They ask if we have any other lines to apply the discount to as well. They ask a bunch of questions as to if I'm a legal employee, how old I am, if I'm authorized to accept this discount, if I am the admin on this line, and won't take NO for an answer. Say that I have to be the admin for the purposes of this call only and that's what I'm going to be. Then when you think you're done they transfer you to their manager to go through the same thing again, then again, and finally I hang up because at that point it's been 20 minutes and I have no time to waste tying up my business phone for these stupid calls!
It all started with a mailer i received in august stating that I will be auto-enrolled back in to NBA League Pass since I had it last year. I immediately called to cancel this auto-renewal. I was told by the customer service rep that I have been removed and not to worry I will not be charged. Fast Forward to November when i noticed that my Auto Pay was pulling more than the normal. I called you Customer Service Rep AGAIN. They apologized for the problem and said that they would remove me from the NBA League Pass and credit my account for the payments. Now since I do not trust that you are an honorable company I checked my bill again and guess what i saw, another bill for NBA League Pass. I was once again reassured by your customer service rep that I will be credited and NBA League Pass will once again for the 3rd time be removed from my account. This is utter ridiculous. the worst part is that I was not giving the opportunity to speak with a supervisor, which I requested every time i called. I was just told what the supervisor said.
I've recently have had the misfortune of dealing with the JOKE they call customer service at CenturyLink. I work for a company that processes invoices for every carrier possible in North America and CenturyLink has managed to get the worst reputation out of all the carriers. I submitted a disco request 5 times by email, called over 10 times for status and each time I was told that there was no record of the disconnect request. Finally after 4 months of not paying I received a not so friendly call from Account Receivable asking for there money. I politely told them to cancel the service for non-payment and I would fight with whatever collection agency they send me to...all I can say is I will fight tooth and nail to make sure no client I manage ever tries to use CenturyLink again. The company this happened too is a Law Firm and they were more then happy to back me up!
Part a) A Dish Network (partner) salesman comes to my house and lies my wifes face. Tells her "Dish network has purchased DirectTV and you might as well change now or you'll be forced to in a few months." DirectTV is a service we had been very pleased with for several years.
Part b) Having been coerced and signing a contract under false pretenses they install some dvr's. I come home and nothing is working right. I call DISH customer service and after an hour they determine we were given the wrong equipment.
Part c) Days later the equipment is replaced with two more dvr's.
Part d) A few months later both dvrs' are rebooting at random times daily. We have to turn them off to sleep. Then, to watch tv we have to turn them on and wait ten minutes.
The final straw) I cancel the service because I'm fed up. They still insist upon charging me $240 for the cancellation of contract. The 'customer loyalty representive' I was eventually transferred to says 'I understand that you've had a terrible experience and that you feel the contract was signed under false pretenses, but the charge is "automatic"'.
our dishnetwork system has not worked properly since the 90 day trial period ended they have sent out new dvr and still not getting all the chanels, it keeps going to no satilite service and freezes up now they want to charge me to have someone come out and look at it at my cost, i can not cancel service without paying for it for 18 more months this is the length of the contract, I should be able to cancel if their service is not up to some kind on standards.
Noel Cook
Back, a little over a Year ago, I decided that since I had purchased a T.V. with HD, that maybe it would be nice to have what our service provider was offering, and that was called The Hopper!
Bad decision... I ordered, we settled on a package, and the rep came to install. Once it was installed about 3 1/2 hours, and another 2 1/2 hours the rep . was on the phone with the provider, NO resolution was to the problem. I knew that when the Service Installer was on the phone for that long, that this was not a good decision, and believe me it was not!
I ordered the Hopper, and a Joey for my bedroom T.V. Bedroom T.V., is not HD, so this caused it to be blurry and impossible to even read. Over a year now, and our perfectly good t.v. in our bedroom is USELESS!
Then upon turning on the new and improved Hopper, we found that our Local channels for our news outlet were gone.
I immediately informed the Satellite Installer, 9whom by the way was very nice), that I did NOT want the Hopper if it were going to cost me the loss of our local channel networks, he said it should not. So, he diligently worked for a very long time in setting the position of the dish, to where it previously was, to get me my channels back...to NO avail! Upon, my informing him, I did not want the new service if it was not going to allow me our local news channels, he then got on the phone, only to be on the phone for just about as long as I, myself was.
I have been wanting to break contract since the beginning of this nightmare, and each time I have called, I have been called a liar, EACH time, not just once, EACH time. THEY (dishnetwork reps), try to tell me that I have NEVER had Kansas City local channels, since I became their customer. The Hell I haven't, I have ALWAYS had K.C. local channels, since becoming a Dish Customer back in 2004. The next excuse I am given is, that because of the new FDA regulations, (mind you this is after being told I NEVER had K.C channels), that, due to the new regulations, I am no longer Satellite wise, eligible for those local channels.
Upon informing me that I know 2 of my neighbors that have lied to Dish, about their address, are now able to keep their K.C. channels. How, one might tend to ask, is this possible? Easy, give them your Moms in town address, and have them send the bill to your out of town address, and wa-la...you have K.C. channels! Sadly, both of these neighbors are 1/2 mile down the road, further south from me. So I inquire after about my 6th attempt, to get my service canceled, about what my neighbors are doing, and ask if this is indeed what I must do to get my channels back, I still have the Hopper AND the Joey, NO t.v. that is watchable in my bedroom, and the worst local channels on the planet, (Columbia Missouri), paying $30 more per month for all this C***, and resolution to the issue.
I am one of the nicest person, when it comes to dealing with Service Reps. they are not to blame, however after being told they will rectify the issue in 4 days, waiting another 3 months for the 4 days to pass, after being called a liar, on EVERY SINGLE OCCASSION, I can no longer do this. I do not want to lie about my address, I do not want strangers who are happy to take my $160 a month to continue to treat me as if I am sub-human. I want my old Local channels back, I want the Hopper gone, I want the Joey out of my bedroom(there is only one Male named Jim, that belongs in there), and I want them to quit calling me a liar, even after explaining that I indeed have ALWAYS had K.C. local channels! I want out of my contract, period!
The worst satellite company! Had their service installed in April 2012, has NEVER worked correctly, equipment failure daily! Their very poor customer service always wanted to give us free HBO/Showtime etc. They did not understand that even being free would not matter THEIR EQUIPMENT DOES NOT WORK! Now they are trying to charge 297.00 to cancel THIS VERY VERY VERY BAD SERVICE. Their customer service IF! You get one you can understand! Has got to be the worst customer service department still in business. Beware if you are thinking of signing up with this company, their equipment works on average 20 percent of the time! Their customer service should be called "LACK OF CUSTOMER SERVICE" During one of my frustration calls to DISH, one of the customer service reps had said to me in a very nasty tone "I understand your frustration, I deal with these complaints all day! I too have Dish and Have the same complaints" OMG! That should tell you how bad this service is. Save yourself a huge! headache and a lot of hidden expense not to mention the dishonesty! DON'T USE THIS COMPANY!
Just installed dish network july 6th 2012 ordered it on july 3rd 2012 (On june 3 amc was listed as a chanel i would get) , could not find amc chanel which is my favorite chanel, was told by dish today july 7th that they dropped amc for good on june 30th 2012, so it was not avalible
When i ordered dish network but was still listed as available, dish net work tells me that the fine print in
Their contract covers that situation and there is nothing i can do about it, and that i am stuck with the two year contract as is. I offered for them to upgrade me from the
200 chanel to the 250 chanel package at no charge as compensation for
The loss of amc but they said no.
problems with dish network satellite by wildblue!
Before signing-up for Dish Network High-Speed Satellite Internet by Wild Blue, read this... Just the facts. As of March, I own a $125 dish with no service and a $1,098 bill for 18 mos of service I can't get.
On 3/30/7, I was charged $199 for Dish Network High-Speed Satellite Internet Installation, with $49.95 monthly commitment for 18 months totaling $899 contractual obligation for service, totaling $1,098.
On 4/14/7, Installation Appointment was a no-show, with no call to reschedule until after appointment expired.
On 4/20/7, Installation Appointment was a no-show, with no call. Missed 2nd day of work ($200 damages).
On 4/23/7, Installation Appointment was a no-show, with no call. Missed 3rd day of work ($200 damages).
On 4/24/7, Corporate Rep was very nice and stated she would follow-up.
On 4/25/7, Dispatch advised Installation Tech would arrive tomorrow at unknown time. I stated I was out of town but would make arrangements to have my wife remain at the house.
On 4/26/7, Installation Tech was very nice. I was charged $125 payable in his name for installation that I thought was already paid 3/30/7 (Note: The same style pole and dish was installed free by previous Dish Network TV tech). Tech stated that my lack of Internet connectivity (times-out page to page) was due to my computer's cable plug-in and advised me to purchase a wireless router to fix the problem.
On 4/30/7 I spent $85 on a wireless router and $25 on a replacement computer cable plug-in, which did not fix the problem. Still no Satellite Internet connectivity. (It should be noted ATT dial-up Internet still works fine).
On 4/30/7, I called Tech Support Rep, who was very helpful and diagnosed a bad modem (cycles 1 to 4 flashes, then repeats cycle endlessly without locking) and stated he would have his Supervisor send a replacement modem. No Supervisor follow-up occurred.
On 5/3/7, I called to be sure Dish Network's word was good and learned it was not. Customer Service was very helpful but stated my replacement modem order had been canceled. He stated he would call Installation Tech to ask him to send a replacement modem and have Supervisor follow-up. No Supervisor follow-up occurred and no modem arrived.
On 5/10/7, I called Installation Tech, who stated he would not be replacing my defective modem. He stated replacement modem had to be ordered from Customer Service.
On 5/12/7, Customer Service Rep, who was very nice but stated she had no authority to replace modem. She stated I would receive a callback from her Supervisor in 24-48 hrs. No Supervisor follow-up occurred.
On 5/14/7, Corporate Rep was advised via voice mail my modem was defective and needed replacement but no one would do it and to please help me. Voice mail not returned.
Still no Internet service. Check competitors before signing.
So far my two months experience with Dish internet has not been very good. The first month after installation the speed drastically reduced after about three weeks and I was told I had excdeeded my basic plan limits of 5 GHz per month and the contractually agreed speed of 5 MHz would be restored at the first of the following month, which it was on August 1. On August 2 the speed was very slow again, and when I checked the Dish service website it said I had again exceeded my 5 GHz limit! In one day I had supposedly used up my monthly alloted 5GHz.? We don't downstream movies or music, and only use the computers/tablets to do email, browse news, Facebook, etc., and there is no business useage. We cut off the two table devices when they are not in use and all apps on the tablet devices are cut off so they are not running in the background. When I talked with Dish service reps they suggest "someone is stealing the signal, " which is patently absurd as we are in a rural retirement area, and I'm at least 1000' from the closest house who is a friend and uses a different provider. The router (new) is also password protected. Dish also suggested the possibility of a virus, which doesn't seem likely as my "after hours useage" is minimal. The pole installation was done by a local contractor licensed by Dish who had suggested a new router and booster to get a signal to an upstairs apartment, which we agreed to purchase.
It is pretty frustrating as everyone I talk with assumes we are down streaming movies, which we aren't (I sitll have the old fashioned Netflix contract DVD mail service), or we are listening to downstreamed music, which we aren't. I am trying to get the contractor back out to see if they can determine what is causing the high useage of band width that the modem is recording, but so far no luck. I'm also giving this contract to an attorney friend to see what options I have in breaking the contract on a breach of promise by Dish. I don't want to go that way, but if I cannot get this service issue straightened out, I will.
I have Dish Wild Blue Internet Service when it does not rain or snow. It is slow and I was told that the weather would bother it! cant wait until my 2-yr contract is up!
I was also locked into a crappy service and when I call them again and again, I am either treated rudely, or can't speak to anyone who can make any executive decisions. Any ideas how to get through to a manager who can actually do some 'customer service'?
Not only that I'm calling BBB and PUCO for the [censored] you pull! OMG I'm so p!ssed!
I have to say Dish Network is a total ripoff and I am terminating my account and not paying them one more dime and I'll see them in court. This is the second time the tria has burnt out on the satellite. The first time they charged me $50 to come fix it. This was just a couple months ago! Now they are wanting to charge me $95 to come fix it AGAIN! WTF! I'm not paying a hundred bucks everytime the equipment fails! Piss off you sons of [censored]es I've had enough! This equipment is still under warranty but yet when it needs fixed they charge you for the tech to come fix it! WTF! Not only that when I first had it installed I told them I would be moving in a month or two and the rep told me that's no problem we will move it for free. Now I was only moving up my driveway to my other house which is only like 100 yards away. When I went to move they charged me another $300 dollars to move it. They installed a new dish and equipment and took the stuff they previously installed a month before that I paid $300 dollars for. Frickin ridiculous! My brother had Hughes installed around the same time and I got dish to compare and well he hasn't had one damn problem and when something comes up they quickly get it fixed. I could kick myself in the [censor] for the money I've dished out to dish network. I'm done! See you in court you b@stards!
I am homeless now only 4 months into getting Wildblue. Which start up costs were MORE than originally told to me. I called customer service so I could send back the TRIA & modem, but they want to mail me that form ! Go figure. I no longer have my bank account, for which the WildBlue was automatically debiting my account each month. I want to do the right thing, but they won't give me an address ! The "form" that was to be in the original box, was removed by the installer! (subcontractor) He told me that was for "him". If anyone out there has their address of where to return the unit, maybe they would publically post it..
Ooops, I meant to say "Solid roofs (as in they DON'T droop anywhere) are good...
I am an Installer, a Satellite Dealer for 25 years and I do computer work too. I believe the above person who works at a computer store was correct on the installation, it needs to be done correctly. I have repaired a few hack jobs done by others, and from what I see is they are not following some basic rules (such as proper positioning of the stays) of the three point mount that is the standard mount. Besides that the next would be where they are mounted. Solid roofs (as in they droop anywhere) are good, but I've seen some that flex when you walk on them, which is bad to mount to. Most walls are better, but a concreted schedule 40 pipe is best.
Now mind you about us whom say we haven't had many complaints. By Wildblue's direction, customers are to call WB for tech assistance. But you should call your local dealer whom you got it from... (Didn't use a local dealer? Too bad.) to let them know you are having a problem. Although there is a limited amount of help we can give without a "Service Ticket" being issued, we don't know if you had a problem if you never told us and no Service Ticket is issued. I do request my customers to let me know for that very reason. I do WB for NRTC, DISH, and WB direct. The most failures (besides hack jobs mentioned above) are from dead trias or modems usually caused by electrical situations like thunderstorms.
My personal opinion about WB is it would be nice if they were more flexible with the FAP, like early morning "non-counting" hours.
HOW COME WILDBLUE USES NON FCC LICENSED HACKS?
WHY DOES WILDBLUE SPEND SO MUCH TIME ATTEMPTING
TO COUNTER OUR TRUE COMPLAINTS ABOUT THEM RIPPING
US OFF WITH THEIR FRAUD AND NO TIME AT ALL IN HONORING
THEIR OWN WRITTEN CONTRACT?
JUST TRY TO HAVE THE WILDBLUE INSTALLER CORRECT THEIR
HACKED UP NON WORKING INSTALL AND DEFECTIVE MODEM
THEY PUT IN FOR ME ON A DISH WHICH WAS NOT EVEN
TIGHTENED DOWN.
JUS TRY AND YOU WILL NOT FIND ANY HELP FROM WILDBLUE!
AT ALL !
JUST TRY TO CONTACT THE INSTALLER WHO GAVE US A
CELL PHONE NUMBER HE SAID WAS HIS AND HE NEVER IS FOUND
TO BE IN RANGE OR HAVE HIS CELL PHONE ON!
JUST TRY TO READ HIS SO CALLED SIGNATURE ON THE
LONE PIECE OF WHITE PAPER HE LEFT. THE ONE WHERE HE
DOES NOT WRITE CLOSE ENOUGH TO THE PAPER TO EVER READ!
WHAT RIGHT DOES WILDBLUE HAVE TO INSTALL MODEMS FOR
PEOPLE LIKE ME TO LATER LEARN THAT THE MODEM WHICH I
HAD TO REPLACE MYSELF HAD PREVIOUSLY BEEN REPORTED AS SCRAP?
WHAT MAKES ANYONE WHO SUBSCRIBES TO WILDBLUE THINK
OTHER THAN THAT THEY HAVE BEEN SCAMMED BY WILDBLUE?
HOW DOES WILDBLUE GET AWAY WITH DRIVING A 6 FOOT
PIECE OF 1-1/2" EMT THINWALL ELKECTRICAL CONDUIT INTO THE
GROUND WITH A FENCE POST HAMMER AND CHARGE PEOPLE $ 100 TO 150
FOR THIS JOKE OF A DISH MOUNT?
MY "C" BAND SATELLITE TV DISH HAD OVER 150 POUNDS OF BAGGED
QUICKCRETE CONCRETE INSTALLED TO ANCHOR THE DISH POLE.
THAT INSTALLER WHO WAS NOT AND DID NOT NEED TO BE FCC
LICENSED TO INSTALL MY "C" BAND 10 FOOT DISH WAITED 2 DAYS
FOR THE CONCRETE TO SET BEFORE HE MOUNTED MY DISH.
THE WILDBLUE INSTALLERS I KNOW OF, EACH AND EVERY INSTALL
I HAVE LOOKED AT PERSONALLY, DONE AT PEOPLES HOMES I KNOW,
WERE OF THE THINWALL CONDUIT HAMMERED INTO THE LAWN
AND THE DISH INSTALLED WITHIN THE SAME HOUR!
HAS ANYONE WITH A WILDBLUE DISH OUT THERE HAD THE
CONCRETE POLE MOUNT INSTALLED AND THE INSTALLER RETURN
AFTER THE CONCRETE SETS UP BEFORE THE DISH IS INSTALLED?
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...
...
NO, I DIDN'T THINK THERE EVER WERE ANY OF THESE INSTALLED!
STEER CLEAR OF THE WILDBLUE CROOKED HYPE AND KEEP YOUR
DIALUP IF YOU REALLY NEED TO REACH THE INTERNET.
HAVE A SIMPLY FANTASTIC DAY.
I too am a certified WildBlue installer and would like to comment on a couple of posts- to all the previous people who have complained about slow internet speeds, that can be checked by ANY certified installer within minutes. To Sheepie99, it matters little if your DishTV install never caused you any trouble- TV sat compared to Internet is the proverbal apples to oranges, TV sat dishs can be off by a MUCH wider margin than WildBlue dishes, that is why people you are charged for a heavy duty pole- the Wildblue dish must be steady and up to code. I have seen crap like installs on wooden decks, substandard grounding, and improper cableing (all of which are against code) but what else makes a HUGH difference is how accurate the POINT and PEEK of the dish is. You can be somewhat in the ballpark and still get service, but without a really good signal you are much more apt to get slow service due to weather. And to snookered, your tria will fail if improperly pointed because it will use more power to achieve a modem lock with the sat and that in time will cause an early failure. The root cause of all your problems lay not with wildblue or its equipment but with hack subcontracted installers- but this is finally changing because requirements on installers are getting strict. Plus within 90 days of the install a tech is obligated to maintain and correct their work. One more comment to markandbonnie- you are FAP'd when your limits are exceeded, you can easily view your usage through your customer portal, plus you get an alert through your primary email whenever you get close to your limit. Thus if you are ever FAP'd, that is your own fault not your ISP's. Finally to 94flhtcu, Edwards was commenting on getting Internet service from computer specialist- getting DISH tv is completely different- I too run a custom computer biz and am A+, Network+, Linux+, and Wildblue certified- that does make a major difference in an Internet install- like Mr. Edwards and myself, we are not just guys who know how to toss a dish on your roof and drill some holes- we are highly trained experts who know much more than what we are paid for (by the way- I got a 100% on my final hands on training course). I think now and in the immediate future there will be more installers like us and less like the one's all of you have had trouble with.
charging after cancellation and no refund!
I canceled Dish Network 0n March 14, 07, at the end of my contract, I was then billed on autopay the next month (April). I called to let them Know what happened and that they withdrew the money from a closed bank account. Now, there is also a 35.00 overdraft fee. They apologized and said they would reverse the fee. Forward to May 5. 07. Still no credit on my account, so I called them back... First they couldn't find my account, next (after they found it) they showed no charges after March 1. After I gave them my bank reference number they again apologized and said they found it, and that the reversal was still pending (the rep. didn't know why) but he was going to click a button to push it through for the amount of the withdrawal. I then asked about the bank overdraft fee that was charged and if that was also reversed, since it was their error. (They charged a closed bank account) The rep. told me no, even though Dish Network messed up and owned up to the mistake, it is their policy not to refund fees that might be incurred due to their errors (is that legal?). What a company, huh? Must be great being able not to pay for your mistakes. I wonder if I'm also going to have to call back next month to remind them to click submit for my refund...
Probably... I f you are considering a satellite t.v. service, consider elsewhere!
I called dish network customer care 27th April 2007 and fix up an appointment for installing the dish at my home. At that time they spoke to me in very friendly way. They even took us $50 as an installation charges in advance. Later on we decided to cancel the the account and I called the customer desk and ask them to cancel my account. He did cancel the account and told that it will take 3-4 days to refund the amount back to my bank and if I don't get the money in 7 days then call them back. But the money did not get transfered to my account even after 7 days, so I called them back and spoke to one of there customer executive about the status, she replied she don't have any information but she will again process to cancel my account and told that it will take yet another 7 days. I asked her why she don't have any information that what had happened to my money, she said she just don't. I asked her to give me any contact information for the concern department who have that information she said she even don't have that and she bang the PHONE DOWN. It was just a RUDE and TERRIBLE BEHAVIOR from the CUSTOMER CARE EX of DISH NETWORK that I could never think off.
MY ADVICE DON'T GO WITH DISH NETWORK, they are WORST. DISH NETWORK IS WORST.
victory in court against dish network
Follow up in California. Sue Dish through their agent of process, Corporation Service Company dba CSC-Lawyers Incorporating Service, P.O. Box 526036, Sacramento, California 95852. Check your State’s Secretary of State website for a search on corporations doing business. After months of bs from Dish/Echostar, I finally sued in small claims and what happens? They call me late Friday, the last business day before the court date next Monday. Typical attorney ploy. They send me an unsigned on their part boilerplate “agreement” in an email that basically signs away my rights while protecting their own. After going back and forth with a paralegal, NOT EVEN A REAL ATTORNEY, they have made it clear they don’t intend to do diddly about their having sent me to the CBE Group, Inc. collection agency. The paralegal, read as low paid clerk, sends me screen captures showing me nothing and claiming she got confirmation from a “supervisor” that everything was taken care of. Sure, just like the months of grief they subjected me to. For this they want a gag order and a complete release from liability in exchange for my dismissing the case for which I get nothing. See you in court Monday Echostar. I was told they would send a “local general manager” who was prepared to defend their interest I suppose. Sure, another low paid shlep who is in fear for his job trying to explain something he had no hand in all these months. I have stacks of records and will perhaps move this to a higher court seeking damages. So if you’re disgusted with this company, SUE THEM. Find their agent of service and SUE THEM. I know that they had settlement on their minds since the “agreement” they sent me was dated OVER A MONTH AGO. They stalled until the last minute thinking their customers are stupid and will sign anything.
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Victory in court against Dish Network and Echostar Communications. After Echostar refused to send me confirmation of the removal of my account from collections and my refusal in turn to sign a gag order and liability release for them and not for me I proceeded to small claims court here in Los Angeles. Echostar hides from their customers in Colorado with diversionary phone numbers that connect you with people in India with no clue as to what’s going on here. I found Echostar’s Agent of Service through the Secretary of State’s website. Search them in your home state since this is the only way to get Echostar to respond. I sued them for continued billing long after I cancelled service and they sent me to collections for refunds they claim to have sent me which they wanted back! Their totals went anywhere from $100 to nearly $1000 depending on who I was speaking to on the phone. When the judge heard that he clearly decided in my favor stating incredulously that this corporation wanted their refunds back? It was a priceless moment. The Dish Network local manager they sent had no clue what was going on yet referred to me in insulting terms which didn’t help their case. He then produced a letter from the collection agency The CBE Group, Inc. which Echostar’s paralegal refused to send me unless I signed a gag order. Then he produced a screenshot saved from their computers which still showed me as having been a deadbeat to them, noting a “charge off” of my account for the 155 day “delinquency” which never existed. Billing a customer for services never rendered to hide an extortion attempt at stealing back refunds which I never received apparently didn’t please the court. I asked for treble damages for the approximately $350 they reported to collection and the judge ruled in my favor and awarded me $500 for my months of grief at the hands of this horrible corporation and its employees. I still am apparently reported as a charge off which reflects that I somehow am the bad guy and I didn’t get a copy of their collection agency letter but I have this judgement and will collect soon enough. NEVER GIVE UP AND NEVER ALLOW THESE SOULESS CORPORATIONS TO BULLY YOU. I will write a comprehensive account of all this when I have time, the details of which are unbelievable.
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Outline of my presentation in Los Angeles Superior Court small claims:
1. Cancelled awful service with Dish Network, August of 2006.
2. Paid last bill 8/28/06
3. Returned Dish satellite parts in UPS box provided by Dish, package received by Dish 10/05/06 as per UPS printout and confirmed by “Sarah” Dish rep in India 11/8/06.
4. Dish unauthorized debited $96.45 from my checking account claiming they didn’t receive satellite parts.
5. Dozens of calls to Dish, [routed through answering services in India] finally got a refund from one of them for the $100 12/01/06.
6. Began receiving billing for non-existent service that went from $8 to $500. Dozens more calls to Dish proved pointless and fruitless.
7. Finally contacted Echostar corporate headquarters in Colorado after online search to find Dish contacts here in US. Was again told of phantom refunds, no explanation for the extortion attempts for services never rendered from 9/06 to 2/07, received no explanation as to why they attempted this through false billings instead of direct letter or phone call. Told them I intended to sue in small claims if they didn’t stop billing.
8. Received collections notice from The CBE Group, Inc. 2/15/07 for non-existent refunds Dish computers claim I received. Dish reps first claimed refund of app. $250, then another $250 then another nearly $400 refunds which I never received.
9. Sued Echostar in small claims after exhaustive search for their real agent of service.
10. Notified collection agency of suit 3/07.
11. Received phone call from supposed paralegal for Dish/Echostar offering settlement but “settlement” document was unsigned by Dish rep and was in effect a gag order and release for Dish, not a settlement of collection or billing issue. Emails confirmed Dish still had me listed as a 155 day delinquency and was lied to about no collection attempt for which I have a letter from collection agency. Paralegal refused to confirm deletion of my false “account” and refused to forward notice from collection agency of deletion of collection attempts.
12. Now appearing in court asking for legal remedy against Dish/Echostar to force them to delete this entire episode in writing, notify with proof in writing of end of collection account, pay for court costs and compensate me for my months of aggravation, pain and suffering, mental distress, etc.
The complaint has been investigated and resolved to the customer’s satisfaction.
gigo1,
We would hate to see you go and it would certainly be my pleasure to help you with your situation! Pricing is always subject to change and if your noticing your bill going up by a few cents each time, it sounds like it may due to your tax, which we do not control. If you could please private message me with your account number so I can take a look for you, as well as provide me with some of the details about the treatment you were given by the representative, I'll enjoy the opportunity of assisting you further and getting this straightened out for you!
Bobeee,
You have my deepest condolences about all the medical treatment you were going through and I can imagine how difficult that must've been to manage! I understand how you were trying to get the situation with your disconnected handled appropriately and would be delighted to help you further if you could let me know whether or not you've been able to seek some assistance with it. I'll look forward to hearing from you!
fort worth 99,
We know it's not the easiest situation to go through when you move, which is why we strive to not only make it as easy and convenient for you as possible but also to do everything we can to reestablish service at your new residence. I would love to look into this further for you if you wouldn't mind letting me know whether or not you've already gotten this resolved correctly. Feel free to private message me with your account information if I can provide you with some further assistance!
Tom_USA_411,
Your frustration is understandable from a situation like that and hate to hear it came to that means of getting your issue handled. If you haven't already been able to get that resolved, please let me know as I'll be more than happy to follow through for you and see what we have going on!
Dishnetworksucks,
I can understand it can be quite frustrating to not see your bill to determine your ending balance after cancelling the service and would be more than happy to help you! Have you been able to get this issue resolved properly? Please let me know so that I may follow up with you if necessary and I would appreciate it, also, if you could provide me with some details on why you chose to cancel your service with us as we always enjoy reaching out to our customers for any feedback they can provide us about the experience they've had with us. Thanks!
My suggestion,
It's unfortunate to hear of the frustrations you were going through with the billing and I just wanted to check in with you to see if you needed any further help! Please feel free to send me a private message with some details of what the situation was so I can at least take down some of your feedback. Thank you.
Kryswilson123,
I can see how that was aggravating for you and if I was in your shoes, I'd feel the same way. Were you able to get that situation resolved? Any damage done to your home is definitely we're happy to look into and I'll await your follow-up!
cabo rick,
That's a site we enjoy monitoring to help resolve our customers concerns and I'd be delighted to further assist you with anything you may need help with! Please let me know!
lostinAlaska@seward.net,
I can understand how you were frustrated from that and am always happy to provide you with some additional assistance if you ever need help with anything!
Rock,
I realize how long ago your post is from but just wanted to reach out to you to let you know I'm always here help you if you ever need assistance with your service. How are you liking it at this point?
horrendous customer service!
I was an unfortunate customer of Dish Network for about 6 months last year, and the ordeal has still not ended. I decided on satellite television because I wanted to have access to the World Cup games and I also was happy that I would be able to get some College Football games that were PPV only. I had no real complaints for the first few months, the...
Read full review of DISH Network and 37 commentsDISH Network Reviews 0
About DISH Network
One of the key advantages of DISH Network is its extensive selection of programming options. Customers can choose from a variety of packages that include hundreds of channels, including popular networks like ESPN, HBO, and CNN. The company also offers a range of international programming options, making it a great choice for customers who want to stay connected to their home countries.
In addition to its programming options, DISH Network is known for its advanced technology. The company offers a range of features that enhance the viewing experience, including DVRs that allow customers to record and store their favorite shows, as well as mobile apps that enable customers to watch live TV and recorded content on their smartphones and tablets.
Another key advantage of DISH Network is its commitment to customer service. The company offers 24/7 support to its customers, ensuring that any issues or concerns are addressed quickly and efficiently. DISH Network also offers a range of resources and tools to help customers get the most out of their service, including online tutorials and user guides.
Overall, DISH Network is a top choice for customers who want high-quality programming options, advanced technology, and exceptional customer service. With its extensive selection of channels, innovative features, and commitment to customer satisfaction, DISH Network is a leader in the satellite television industry.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with DISH Network. Make it specific and clear, such as "Incorrect Billing by DISH Network" or "Poor Customer Service at DISH Network".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with DISH Network. Mention key areas such as customer service interactions, technical issues with the service, billing discrepancies, contract disputes, or installation problems. Include any relevant information about transactions, such as dates, amounts, and service details. Clearly describe the nature of the issue, the steps you have taken to resolve it, including any communication with DISH Network, and the company's response or lack thereof. Explain how this issue has personally affected you, such as any inconvenience, financial loss, or stress it has caused.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, emails, or service agreements. Be cautious not to include sensitive personal information like your Social Security number, bank account details, or other confidential data.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with DISH Network. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against DISH Network on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any follow-ups or requests for additional information to help resolve your complaint.
Overview of DISH Network complaint handling
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DISH Network Contacts
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DISH Network phone numbers+1 (888) 313-5710+1 (888) 313-5710Click up if you have successfully reached DISH Network by calling +1 (888) 313-5710 phone number 2 2 users reported that they have successfully reached DISH Network by calling +1 (888) 313-5710 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone number 12 12 users reported that they have UNsuccessfully reached DISH Network by calling +1 (888) 313-5710 phone numberCustomer Service+1 (800) 333-3474+1 (800) 333-3474Click up if you have successfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have successfully reached DISH Network by calling +1 (800) 333-3474 phone number Click down if you have unsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone number 0 0 users reported that they have UNsuccessfully reached DISH Network by calling +1 (800) 333-3474 phone numberCustomer Service
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DISH Network emailscare@dish.com100%Confidence score: 100%Supportcare@dishnetwork.com100%Confidence score: 100%Supportleaves@dish.com100%Confidence score: 100%Contact for accommodation requests during the application processtina.chu@dish.com100%Confidence score: 100%rachel.parks@dish.com100%Confidence score: 100%hannah.ballard@dish.com100%Confidence score: 100%joseph.jones@dish.com100%Confidence score: 100%careers@dish.com100%Confidence score: 100%
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DISH Network address9601 S Meridian Blvd, Englewood, Colorado, 80112-5905, United States
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DISH Network social media
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 19, 2024 - View all DISH Network contacts
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