Tata Play (formerly Tata Sky)
Reviews and Complaints

Have subscribed to Tata play binge app on my Samsung TV paying recurring 199/- for four services - Zee5, Sony, Hotstar & Apple TV.
1) Zee5 is not at all available on their app.
2) Sony & Hotstar - no live channels are available.
3) Apple TV - asks for payment every video selected.
Received no positive response to emails & subsequent reminders.
I asked for change of selected services, that is not available.
Expect full refund of paid amount

Hi

Already I called 3 Times in Tata Sky customer service. (18,19,20-9-23). but no reply or assistance from those department. I need to change my dish position because of genuine reason. when I called they replied as we are ready to help you, we will escalate your complaint ASAP. Unfortunately no further movements. Hope that I need to change my Dish To another company.

Good Day

I have bought a Tata Bolt 1.2T XMS 5DR in 2017. When it reach 18756 km the gearbox parked up, where I took it to Kia Tygervalley and they fixed it. I am insured by LIQUIDCAPITAL and on my plan they do show that I'm covered for the clutch. now they say I'm not and I have to pay out of my pocket the amount of R10476.30. I need someone to help me with this, this is unacceptable. My Policy number is [protected]. If you need any other information I can be mailed at [protected]@eftct.co.za.

Kind Regards

Steven Theron

No signal problem

Subscriber ID: [protected]
Card ID: [protected]

Mobile Number: [protected]
Account Holder: Harish Singh Kandari

TataSky is fraud company looted customer money.
Customer executive is careless and unprofessional.

I talked about give refund to customer care executive on Sunday (10 Nov 2019). He ensure me amount credit in my account.

Now(12 Nov 2019) another Tata sky customer executive call me and said that he never talk about refund.

I registered complaint on 3 Nov 2019 (Sunday). I registered my complaint every single day. But Tata sky employees are very careless and giving me worst service.

Customer Care Executive said that we don't registered complaint because you cancelled technicians or refuse to give technicians charges.

But I complaint every single day. So, it's your company issue not registered my complaint.

Even I registered Complaint on 9 Nov 2019 in the morning time. Customer Care Executive give me technicians and I ready to Pay charges. But no one is coming for solve this issue on 9 Nov 2019 in given time..I again call in the evening 6PM, another customer care executive told me your complaint is not registered till now.

So, how your employees is working and unprofessional. She registered my complaint on Saturday 9 Nov 2019 at 6PM.

The technicians is solved the setupbox issue on Sunday at 6PM. I call Tata sky customer care number again for giving me new setup box receipt. Technicians told me add 600 rupees in your Tata sky account because Tata sky automatically deducted charge from there.

I add 600 rupee to tata sky account. And call Tata sky customer care number for refund and new set-up box receipt.

He told me your complaint is registered on 9 Nov 2019. Not in 3rd Nov 2019. He said we give you 57 rupees. He ensure me to credit 57 rupees in my Tata sky account. He said that he transfer good will.

Today 12th Nov 2019 12 PM he refused and told me that we dont give any refund or good will.

Take proper action

Customer id - [protected]
Name - Chandrakant more.
I have recharged amount of₹270 on 8/11/2019 at 7.40pm through Tata Sky mobile application.
But after recharge balance not shown or television doesn't show amount recharged.
After contacted to customer care they made my account active with provisional balance of ₹45 please resolve my issue as soon

Since 12th august, still continuing strong, and waiting if there is any action to extinguish this.

Even if this does not work for me and you no problem

I have shortlisted a few websites so far and its no threat to anyone, your is a big brand.

But maybe if u have the wisdom.

https://www.complaintsboard.com/new_complaint/

Mr dobhal also assured me that he will address the matter in a couple of days.
As he assured me of talking to me personally and sharing his phone which he has not yet, though I have recordings...
Maybe its a big schedule and this is a low priority of a customer agony addressed.

I intended to deal with this softly, but he also seemed not empathetic enough.
Today the brand reputation should be protected its cyber world, and a maggi kind of pissoff can bring unexpected changes for nestle.

I do not intend and don't hold such command over internet as yet but who knows an aggrieved customer maybe helped on which grounds for what and how.

The case is of cheating and has not been responded till yet appropriately..

Inspite of writing multiple emails and also including customer grievance
Mr. Manjeet kaushal at appellateauthority@tataskybb.com all went deaf... And dumb...

The purpose of writing to chanda is to check responsibility ownership and accountability.

The point is, we keep hierarchy and grievance redressal to deal with out of mind people and contain the damage with aggressive and swift actions.
They have cornered an issue for too long.

Regards
Chetan

Dear Concerned:

I am a tatasky business account holder with 3 subscription IDs [protected], [protected], [protected] and my registered mobile number is
+91 [protected] in the name of Bella Vista, Mehmooda Mukhiwala.

I had issue in viewing tatasky channels for which your technician came yesterday July 25, 2019 by name Sanjay Kumar who was a fraud came to our place, change the set up box which was a damaged one and left. When we tried calling him, he was giving excuse of not coming back and fixing the issue and he informed that the work order is completed.

SUCH a BIG FRAUD where my account is debited by INR 400 for the work order # 1KYFDFV2 that is not yet completed. Are these technicians trying to fool customers like us?

I need a reversal of this amount back to my account as this is unethical way to take money from customers giving DAMAGED SETUP BOX. I request you to kindly take an action against this technician, REVERSE my amount of INR 400 and send a new technician was is not a FRAUD like him.

My Tata sky set top box has to replaced ..I am calling their call centre since 3rd June 2019...no technician has come to replace .Every time I am calling their call centre they saying it will get resolved today ..but nothing happens ...poor service provided by Tata sky.Not able to watch tv since then.No response from the technical team.they
are harassing their customers.

My tatasky service disrupted since last 14 days. Complaint already lodged. Till today no technician attended the complaints. I contacted the tatasky help care personnel time to time but their replies seem non resolving. One technician contacted since last three-four days and fixing times of visit repeatedly but not yet attended. After all he is not receiving my phone calls. I am fed off with the tatasky services. I have already recharged for one year package amount. Yesterday I was assure to get the service, but no result.
Please arrange to refund my recharge amount, so that I can choose any other network channel.
Customer id [protected]

Dear sir,
Here Mr.swadesh Muduli having Tata sky customer ID-[protected] Mob-[protected] last 4 days i have problem of low signal in mat setup bo so i have called many times customer care number, many times i got fale commitment to resolve my problem within 24 hours but still i not getting my services and regret for poor services of tata sky user.
Regards
Mr.Swadesh Muduli
Mob-[protected]/[protected]/[protected]

A mail was sent to help@tatasky.com on 3rd May 2019
service no. - 1GQP9PCW

The following is the link to the page on the official website of Tatasky about the Multi-TV charges.

https://www.tatasky.com/wps/portal/TataSky/help/amazingservices/!ut/p/a0/04_Sj9C...⇄

No other link on the official Tatasky website mentions anything about Multi TV charges and no such information was provided to us after the change in TRAI rules

After the changes in the TRAI rules, multi TV charges were brought on par with the charges of the packages and no such information was communicated to us about this.

This link clearly mentions that the charge for additional multi-TV is 200 pm while I have been charged 500 pm for both my multi-TV for 3 months. I demand refund of a total of Rs. 1800, i. e 2 multi-TV connections for a period of 3 months.

As a customer of Tatasky I feel cheated and consider this nothing less than fraud.

What is Shameful is that conversations with Ms. Diva from the Modal office of TataSky relieved that the tata sky executives have resolved my complaints even without talking to me (suspecting their mistake maybe).
Service no. - 1GQP9PCW and 1GXXVAQM (mail sent on 13th May)

As told by the TataSky representative, that all calls are recorded; I request Tatasky to share with me the call recording in which a service executive is talking to me regarding the dispute for multiTV charges.

Immediate action needs to be taken or the problem will be taken to other platforms.

Dear Sir,

I have tata sky connection since two year
Every recharge i did with the expectation k company will improve the status but nothing done here.
Even after so many toll free number calls no one listening & replying. Staff don't have proper knowledge about product knowledge.

Very bad tenure with the tata sky

Ishwar Singh
registered mobile number [protected]

This is to inform you myself vikrant M. Shinde. I had buy tata sky dish from flipkart and which is delivered at 1st april in rs 1699/-, Which includes one month free hindi and marathi pack with free delivery and installation. As per my order tata sky dealer came and installed dish and set top box and they own set my pack on my mobile app. Which is ends on 28 th april 2019. So we get one month free pack as per my order.
But today i got 1 sms on my registered mobile number. The sms is given below.

( Tata Sky ID [protected]
Balance valid till 11-Apr-19
Monthly charges Rs 473

Any change in pack will affect your monthly charges and validity

Recharge & manage your account on Tata Sky Mobile App, Click to download now http://bit.ly/TDLSM )

So i can't understand how to date reduced from 28th april to 11th april?
I didn't get any extra channels or any extra services from tata sky. Or not any activation on television . also when installation tata sky dish, the tata sky agent himself add pack on my mobile application.
We don't know what, why happening this.? After so much thinking, trusting i was purchase tata sky, but now i am frustrating from this issue. I just want return my package till 28th april 2019.
Why tata sky cheating with customers like this. I already paid for tata sky d2h and one month pack but now i am shocked after above sms. It's tottaly injustice and cheating with customers. We don't want to suffer from this issue. Please do some needful action and active my pack till 28th april 2019 as activated before.
Otherwise i don't have option to change my service provider and complaint in TRAI regarding such issues. Also need to take legal action against some problems.

Thanking you.

VIKRANT SHINDE

MOB - [protected]

Tata Sky ID - [protected]

I am a tata sky consumer I D no.[protected] since 6 years. On 26th March they send a msg to renew my subscription .My monthly slab is Rs 291 per month and RS 3492 per year basing on old package. Immediately I transferred 3492 on line. Before this it self they have withdrawn some of the regional channels without information. After paying I contacted them about to reactivate channels. They told I have to select the packages as per trai. So i selected my packages on line and got confirmation from them.Again when I contacted they told me to do something on remote. Even then the problem exists. After this I have send several mails to them about the problem . They send a msg to give missed call to 9040590405 then services will be restored.I made nearly 30 calls to that phone. Always it is engaged even in midnight and early morning 4 AM. Again I send a mail citing the above, requested them to send local service person to rectify. For this also I got the same msg to contact the above phone.which is a meaningless. Apart from this daily they are withdrawing one channel that too all free one. when they able to reactivate the channel why should not they activate my old pack.For this no answer. Shortly I can see only blank screen on my tv. for this I have to pay RS 3492.
Even I asked them to return my money and withdraw their services permanently.For this also no reply. They have not replied any of my mails only msg in phone. In month end they will deduct Rs. 291 from my a/c presuming that I viewed all channels. I am in mental agony since 15 days created by them on one side and from my family on other as they were not able to see the serials.Once they received money their moral responsibility to give proper customer service.Can any one suggest me for way out.

I am having tatasky connection with subscriber ID [protected]. Since yesterday I am getting continuous messages which says that my data pack change request has been processed and now I can view all sports channel on tatsky mobile app. The subscription charges will be Rs. 1374/-. The same message was repeated 4 times and the subscription amount went up to Rs. 1381/-, Rs. 1420/- and finally to Rs. 1442/-.
Now today I have received another message stating that monthly subscription charges is Rs. 1809/-
I fail to understand this situation. Who authorised you to change the data pack without my request ? Further how the amount of Rs. 1809/- is arrived ? If this is going to continue like this I would rather surrender tatasky connection and go for some other service provider. They are plenty in market no one is indespensible. Please revert back to my original data pack plan immediately. Please respond to my mail on my e-mail id sudesh.[protected]@sbi.co.in
Incase I do not receive any response I will not subscribe further after 11th April, when the current subscription expires.

S.K. Sinha
Assistant General Manager
State Bank of India

I have desperately been trying to get assistance in selecting my channels for the pack. Neither is their customer care able to help nor are their distributors & the dealers able to help me as they r as ignorant about the selection procedure as I am. The customer care just keep giving us their web site address where nothing is clear. Who will help?

Shoddy website & customer service: even though atul pruthi (chat custoer service person) assisted me over the past hour with selecting and paying an annual amount for the tatasky connection (owing to the fact that their website is so pathetic and outdated that all newbies in the industry like netflix have a huge edge on them with regards to efficiently operating websites. Secondly, I had to repeat questions multiple times for atul to actually answer the questions posed instead of beating around the bush. After assuring me that I had paid for an annual package (giving me the bonus of 1 month free connection) and that i'd selected my pack, the due date on my service reads as 6 march 2020 (of note, it is 14 march 2019 today and really 1 year would terminate on 14 march 2020) in addition with the bonus month free, the due date to my service should really read 14 april 2020. Atul failed to provide me with a receipt for payment and with a confirmation of my correct due date, [censored]ting me by saying that to trust him that it would auto-update a month from now!) tatasky has truly demonstrated pathetic service when atul disconnected the chat without actually completing my reequest for an email confirmation, nor was he willing to use his brain and manually calculate wht the due date should actually be bearing in mind their current promo. He failed to provide me with his manager's contact number for fear of being reported. Obviously, he was more concerned about the security of his job and not the satisfaction of the customer - the very reason he has a job in the first place. Tatasky, you should be ashamed of the type of service you provide and the pathetic nature of your website. Learn a thing or two from netflix, your much younger but infinitely more competent entertainment supplier.

Dear sir,

I have made more than 5 service calls to your team and your engineers have visited 4 times, but the issue is still unresolved.

#I am not able to see all those channels I have subscribed uninterruptedly i.e. Some times it will work and sometime not. Eg channels sony sab hd, malayala manorama hd, asianet hd etc etc. Yesterday also I have made a complaint, even though no engineer has visited, the channels started to work automatically, however stopped working after some time. 2031 channel is not showing anything, but 2032 is showing a still picture.

#my second point is, my set top box & lnb has been replaced recently, but I feel the replaced set top box /lnb is not giving the required picture clarity.

Request your intervention plz.

Tata sky is resolving complaints without attending t it. I had a complaint raised on Jan 4, 2019.
Prior to that on Jan 2, 2019 that was resolved without my consent.
Nov 20 and Nov 4, 2018 which was of interrupted connection.
They took more than 2 weeks for relocation reinstallation and the first Service Engineer they sent was corrupt who was asking for installation of cables from the tooftop when it was possible for him to install it from another point without extra cables. However, the second Service Engineer (sent after 10 days) installed it without extra cables. They unnecessarily cut the relocation amount when I qualified for free relocation with the premium pack and while refund cut service charge for the same.
I have not been receiving correct signal for 2.5 months now and they are least bothered about complaint resolution. I will also like to mention that their service was impeccable in Mumbai and Thane. However, post coming to Bangalore from May, I am facing issues with their customer service. Whether its a premier customer or not, they do not bother on the basics of service i.e. installing or signal resolution. Not worth the premium charges they take for providing cable connectivity