Tata Play (formerly Tata Sky)
Reviews and Complaints

Customer ID : [protected]
Complaint nos. are 1-[protected] & SR0911100430465

From last 10 days i lodged my complaint almost 20 times at your mail, call centre just to change the location of dish antenna in nearby building as I shifted to new house.

Every day I receive a call but no action. I have never seen in my life such a USELESS, PATHETIC, UNPROFESSIONAL Service provider that too from a Group like TATA.

People without ears & eyes are sitting & just killing time without any heed on customer request.

Kuch to Sharam karo besharmo, ab to jaag jao.

I want my total recharge money back from the date of my 1st complaint and bugger "apne deebe utha ke le jao" I will shift to some other DTH service provider.

TATA SKY is the Most Third Class company of TATA Group. I have lost total faith in this group.
Dear Mr. Ratan Tata, please close this company its a big disgrace on Tata group.

My tatasky customer ID is1053642334. I wanted to relocate within NCR . I have been trying for the past four days but no joy.Yesterday i forced cust0mercare to give me ack no of my request which is 1-[protected]. I was promised by one Shashi from Tatasky Gurgaon mob [protected], that tomorrow by 1400hrs my dish will be installed but till this time 1630 0n 09feb11, no one has come to attend. Also i got sms from some tatasky defunct TD-Tata saying your installation will be carried out at 1400hrs.It is indeed shameful for a tata company to behave in this manner. While installing this dish in oct10, it took me two weeks to get it installed while Mr Aamir Khan was crying hoarse for installation the same day.
False promises are a part of Tatas-it seems. why recruit such inefficient lot. weed out such tauuuuus.
I feel disgusted complaining againt a tata set up . but what to do

my tata sky set up box is not working since last two days, i complaint about it.the service enggineer came and said that they dont hav any set box now so they will change it tomorrow.the box was in gurantee period.
i want to know that in SUCH A BIG INFRASTRUCTURE there is not even a single setbox. i also want to know that will these 2-3 days of my loss will be added to extend my validity period.
i know that if my box had not been in gurantee period then they would hav REPLACED it IMMEDIATELY.. this type of service by your company is same as the service given by the local cable. kindly help as soon as possible.

I have recharged my digital cable service for sports channel but not availing this facility. My details are as following :
Subscription No. [protected]
Name: Kapil Maheshwari
phone: [protected]
B-30, Coral Springs, Kila Road, Nr. Abdullapur, Meerut U.P.

Hi Ashok,
Since you are in the guarantee period your loss will definitly be covered up. The reason that the engineer's didn't have any STB could be that the rectification of the issue would not have required a change in the box there is no shortage of the STB as Sales are ongoing at a fast rate you will be getting after sales service as Tata Sky values its customers.

sir,
why! my card number [protected] money problem.what is this? you help me.
THANKS FOR REGARD.

Dear sir

this is a baseless comment. Neither i make a call any Tata sky nor their any Mr. Tyagiis there.One of my colleuge do this "Bahda mazak". Please remove it from the complain board.

sanjeet

After having used tata sky for nearly 2 years now i am happy with the kind of professionalism they have show when it comes to dealing with complaints and queries..

Trying to reach tata sky for the past 4 days for service. No one is answering .I may through the antenna and reciever to garbage soon

That was really unprofessional approach by Tata sky. all they want is money from customers pocket and hard earned money, their website told no hidden cost... now what that Rs.500 (isn't it a hidden cost). apart from this they increase prices every day by making new gold packages forced user to go for that if you want to see that channels... example Neo sports.

this is no cheating.. every service has a lousy character and seems like u confronted that chap.. neway they mention that for any enquiry related to installation .. i know that coz i had called them several times for varous details during my installation..

Sajan,

Only your name (SAJAN) is different but same feedback from my end too. This is worst service i never faced in any private sector. You will not find the customer service like this, .. I wasted more than Rs 30 to get the customer care excutive in the phone to make a complaint. This is scientific cheating by TATA group but rememeber they will not be in the market if the names gets spoilled. I thinking of going back to local cablewala, ..

I BOUGHT ONE TATA SKY JAN 2008.NOW MY ACCOUNT HAS EXPIRED.I RECHARGE MY ACCOUNT THROUGH INTERNET AND ACTIVATE SUCCESFULLY.BUT MY RECIVER STILL SHOWING THAT UR ACCOUNT HAS EXPIRED AND SHOWING "NO SIGNAL"

Tata sky dealer.

with the referance mention about problem tatasky service. reason is i have done recharge tata sky on 8th April, 2009 but untill not update
credit balance. As i call help service & given online message also date on 9th April, 2009. but never get any response when i call on laned phone service they replay after 4hours balance will be update still 72hours finish not any response. dear friend promotion is not a impotant if you provided good service that is your promotion in your tatasky.
I CAN HOPE FROM YOU BEST SERVICE.

BEST REGARDS.

MUHAMMED RAFEEQ
I.D: No :- [protected]
ANDRA PRADESH- (NIZAMABAD)

Why people are so stupid buying TataSky ?
Now there are many other companies offering DTH service. So just everybody must avoid tatasky and purchase any dth other than tata.
Because tatasky is just cheating the customers regarding everything e.g. settop box, channel-package, price, customer service etc. etc.
SO JUST DONT PURCHASE TATASKY.

A step by step Instructions to Receive Free to Air Channels from Insat-4B from DD-Direct plus with your TATASky receiver, 90cm Dish and ku-band LNB that came along with your subscription.

coming soon... at

http://www.simplymalayalees.com/forum_posts.asp?TID=491&PID=1386#1386

Yes, never ever go for the trap of online ordering of Tata sky... they are just looting the customers by this... even I had a similar exp in this and they deliver connection after 43 days of my order with more than 200 calls to their customer care and all are std call... in fact Tata sky cost me for around 6000/- and frustration extra...

TOTALLY AGREE - UNFORTUNATELY STILL CUSTOMERS ARE GETTING TRAPPED BY TATA SKY...WE NEED SPREAD THIS AWARENESS ASAP TO SAVE OUR INDIAN CUSTOMERS

Hi All,

Pls help in signing this online petition http://www.petitiononline.com/tatasikh/petition.html, for helping spread GODS message in getting the ETC Punjabi channel back on Tata Sky network, a DTH service provider in India, as ETC Punjabi channel relays close to 7 hours of Live Gurbani from Harmandir Sahib, Amritsar, India and relaying was stopped arbitrarily by Tata Sky for commercial reasons and hurting our Religious sentiments.

Looking forward to your support and pls forward to as many more you can.

Thanks,
Inderjit.

Tata Sky is a racist company have stopped relaying ETC PUNJABI Channel which carries LIVE GURBANI from Golden Temple, Amritsar for 6 hrs daily

NEVER ever use a credit card or online facility from TATA SKY for renewal

I was charged twice on my credit card

If it was done the same day, it is a possibility that there was a internet connectivity error

This is the fact :

I recharged for rs 500 on 6th September. i got a alert on my Digicom about the recharge

Then when i receive the credit card statement, I see two Rs500 to TATA Sky, one on 6th september 2007 and the another on 7th Sep 2007

There is a third part involved in collecting payments for TATA Sky, I am sure its them doing this.

Also on 30th september I participated in a contest through SMS. Received an alert Rs.5/- has been deducted from my account for the participation

When i received my Bill on 6th October 2007, dated 1st October 2007, I have been charged twice.

The sweet voice at the TATA SKY Helpline says, "SAAARR you must have sended twice"

This is highly stupid and a clear indication of TATA SKY doing fraud. Reason being if I had sent twice, I must have been charged twice by my Phone company too... Why are they not interested to charge me for the second SMS then? Think...

Dear TATA SKY, Please use your brains next time when you want to do a mass fraud with your customers.
Anyways TATAs are known for being honest and straight forward, but is it all gone with RATAN TATA going home?

-agnisharman
www.agnisharman.com

hi,

see the funny & bad services of tata sky as below

** Any channel STOP anytime, start asking money for it.
** a logo of tata SKY comes down to screen always, interupting your view.
** As soon as you start TV, tata box hang out for 15 seconds, showing Tata sponsored advertisements.
** A eight digit number always flash, anoyying your TV views every time.
** The magnetic waves of set topbox, destroys ur Tv picture tube, complained by many users of TATA sky. came in times also.
** They manipulate recharge vouchers according to them, you cant appeal also .
** No postal address on Tata sky website, nor given by call centers, where you can lodge your complaints in written.

I have always used my credit card to recharge.. and i have been doing so since 2 years and never faced that problem.. i think they have an efficient system..

i am also a tatasky user in kerala.before 1 year i got my connection.unluckly there is two terrace in my home.they installed the dish in the lower terrace.at the time i asked them why cant you install it on upper terrace.they told me that it is more than enough here.from the day towards i am getting poor quality pictures when rain comes signal goes.when wind blows signal goes.i am tired of this thing and complaint not less than 50 times.to local people as well as to mumbai and chennai.the s.t.d charges of this calls are big amount because i have to hold the line for 15 to 30 minuts.and now they comes after one year and tells me i have to pay 350 rupees to get it on the upper terrace.and they changed the dish also by telling me it is damagedby charging me 600 rupees.i am fed up with all thease thing and now thinks of retire from the system but my balance is 4500 rupees and if i avoid it the balance is gone.that is the only reason why i still keeping it.these people are realy ruining the goodwill of TATA.

p.p junaid

Hello,

The shopkeeper from whom you purchased the connection has committed a fraud with you. The amount you paid him (i.e. Rs. 3800) actually consists of STB cost Rs. 2999 + installation charges Rs. 1000. This implies that the shopkeeper has committed a fraud with you. He has taken full money from you but has not given you the Recharge coupon of Rs. 1000. Through this coupon we pay the installation charges to the company.

I had purchased connection on 6th April, 07. The shopkeeper gave me the STB + Recharge coupon of Rs. 1000. I paid him Rs. 3999. When we recharge by this coupon immediately after installation, the company deducts the installation charges from our A/c. This is the method of paying the installation charges to the company.

You can do one thing : Meet the shopkeeper & tell him to give you the recharge coupon of Rs. 1000, which he has not given you. Tell him that if he doesn't give it, then I will have to sue in the consumer's court.

Hope your problem is solved.

Regards.

I HAD TAKEN A MULTI CONNECTION SET UP, TATA SKY SENT SOME TECHNICIAN HOME, THIS PERSON INTALLED 2 HD BOXES AND TOOK RS6240 FROM US, BUT HE ACTIVATED ONLY 1 BOX.
wHENEVER I CALL THE SUPPORT THEY SAY THE OTHER BOX IS IN PENDING STATUS, THEY DONT HAVE THE DETAILS OF THE TECHNICIAN WHOM THEY SENT WHOM.
The technician has ran away with my money.
The worst customer care support from tata sky and sending fraud technicians home.
No ethics on how to behave with the customer

Most humbly and Respectfully, I wish to inform
you that on my Tata sky
subscriber id [protected]. I am frequently facing Picture frizzing
problem, poor/dull picture quality, indicator issue in set top box,
low signal and strength quality also from more that 50 days and from
20 June, 2014 facing screen blue issue and still persisting. I am
unable to watch television from 20 June, 2014. Few Tata sky work order
number is - DS0DQ99, DETOPB3, DLSIOLW, and DMLPE6N.

On the other hand I also want to draw your kind attention towards Tata
sky Installer Behavior and service center manager behavior with me. On
22 Jan, 2013 Tata sky service center manager behaved very cheaply and
giving me threatening at that time in bad manners. On 1st Feb, 2014
Tata sky disconnected my connection without any notification for 2-3 days.
On 26 Feb, 2014 your installer named Ganesh Baraik behaved rudely and
says abusive language to me. On dated 11 June, 2014 Tata sky installer
named Gauri Shankar told me that we simply rectified your issue but you
have informed higher authority of Tata sky. On 1st Feb, 2014 Tata sky
disconnected my connection without any notification for 3 days. Regarding
all these issue I have also informed timely to Tata sky service In-charge
named (Mr.Janardan) in Ranch, Jharkhand but no improvement and as it is
still persist.

On 19 June, 2014 I got a call at Tata sky end from [protected] and
told me that we will charge Rs.150 for visit and your set box will not
covered warranty but sir my Tata sky connection is in annual service
commitment and on Tata sky official site very clearly mentioned that
set top box will cover in ASC and no visit charges also. This is
clearly showing that Tata sky is not following his policy and making
full to public.

These all clearly showing that how Tata sky services is extremely
cheap and worst. Field executive officer of Tata sky behavior is worst
whose name is mentioned above.

Therefore, I kindly request you to take extremely against M/s Tata Sky
Ltd. and provide me compensation of Rs.1500 for all such activates,
Mental Harassment which happened with me and refund of whole Tata sky
connection including subscription. For this I will be highly great
full to you from bottom of my Heart.

Thank You.

My Subscriber Id no is - [protected]. I have made repetitive installation requests however there is one standard scripted reply stating that there is a local cable operator issue and the installation will be done in 8 days. This is a standard reply I am getting for last month for the Subscription taken in month of September. Unfortunately whenever you call TATA Sky Customer Service desk the call automatically gets disconnected with 5 minutes stating "Maximum Call Duration reached". I have spoken to almost all Supervisors but none of them have been able to provide any support. Need help.

I want to add telugu pack but first i want to register my phone numbther:[protected].with tatasky i call to custumer care but they dint give response to my quation the service was very very very bad.

Bad service, Please dont go it, i paid money online thursday and its monday am still waiting for installation, they charge for their calls and i have lost more than Rs 400 for calling them, their response is bad

We purchased 1+2 connection in mid July'07. It is not yet 6 weeks and one remote needed replacement, one set top box has gone bonkers for which tatas insist upon Rs. 300/- as service charge. Two other remotes behave whimsical, two other set top boxes often hang, their service team behaves like Hitler and We feel cheated.

Beware!

New Tata sky comedy channel no 102 is bull ###, who is running this channel total waste of time watching this channel, I actually added it assuming it may be gud but no use not proper characters, programs comedy scenes are totally waste so irritating .. Please stop this channel and maintain your reputation Tata sky was better before. STOP 102 channel or else improve it .

I also have a Tata Sky connection for my TV, and I have connected the chassis of the TV set top box to the mains earthing through a 500mA glass fuse in it, s fuse holder and I do not have any problem with the TV reception. You can try this at home or better by telling an electrician to do it. Rest I reccomend the Tata Sky group to put a 47-100pf(250volts) ceramic capacitor from the signal ground to chassis ground(mains earth), the ceramic capacitor passes all the RF noise and leakage currents to the ground. Girish Bhalla, New Delhi, India.

I took a Tata sky pack last month, for my second recharging the toll free number was engaged always, the rest all numbers are not toll free and its so funny thing is that the IVR have lot of other things to tell u b4 it reaches the recharging option and if u r lucky u may get a chance to enter ur big prepaid secret number, most probably u have to wait there...

In short my experience last month was I had to call four times(each time waiting for n number of mints) spending 100 rs in my mobile to recharge a 300 rupee prepaid card... I was fed up of this... and I took a local cable connection.. From next month most probably I will use the dish to dry cloths in my terrace :). Expensive dryer, think once more before taking any of TATA services... Most of them are use for a month and throw away...

No Kannada channels are coming since 5 days, even after calling continuously and complaining no action is taken for the subscriber id : [protected]