Tata Play (formerly Tata Sky)’s earns a 1.8-star rating from 157 reviews, showing that the majority of subscribers are dissatisfied with service.
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irresponsible attitude
My tata sky id number is [protected]. On 15 Jan 2017 at about 1530 hrs I had requested for a second connection for Rs 1599/- on the existing one. I was told that the engineer would come and install the 2nd set top box between 1730 to 1830 hrs on 16 Jan 2017. However the engineer did not turn up and his mob [protected] was switched off. On ringing up the help line an apology was tendered and it was told that the engineer would come between [protected] hrs on 17 Jan2010 which was done. The engineer installed the 2nd set top box and all channels were functioning in both the set top boxes. However in the afternoon on 17 Jan 2017 the channels in the original one started disappearing one by one and at about 1830 hrs all channels stopped. On lodging the complaint with the help line the person Mr Elisye ( sorry if name spelt wrongly) after assuring me that he would make me speak to his senior kept me on hold for about 7-8 minutes and then didn't put me through to him and also didn't give me the complaint number also. My 2nd connection was a AIRtel one which can be vouched by your engineer as he only had removed that and installed the fresh tata sky connection. There was no problem with the original set top box and your engineer only had shifted the same and the problem has occurred and on top of it your representative on phone refuses to give the complaint number. It is totally atrocious to say the least. Please address these two grievances urgently :-
(a) Wasting my time on 16 Jan 2010by making me wait between [protected] hrs and not even having the courtesy of informing about any delay.
(b) Immediately address the technical problem of channels not coming.
It really pains especially when one switches over from one service (Airtel ) to Tata sky and get such poor response.
The complaint has been investigated and resolved to the customer’s satisfaction.
solution for card lost
I am Brendon from Myanmar.I live in the southern Shan state near the city of Taunggyi. I have purchased a Tata Sky set for about six months ago and I needed to recharg it on the 9th January 2010 I paid my dealer in Taunggyi 33, 600Kyats.As he requested me to bring the card for reference I did so but to my misfortune I lost it on the way.By that time he had already recharged my account and he said that he could do nothing about it.So dear Tata Sky I would like to inform you that you have a vast amount of users over here and your services are most required .I ask of you to please find a solution to my situation because without a compatible new card my set is just a waste and so is the account too.Please contact me A.S.A.P.at ([protected]@gmail.com)
Set Details.NDS No.*CEA79A03263638814*Digicomp no.[protected], Model No.DS/3208C.
With Anticipations, Brendon.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you have any problam with the Digicard then you have to put acomplaint on Helpline then digicard is lost and you need a new digicard.
it will take near about 72 working hours. Cost of digicard is 500/- Rs.
Just do it ...
D0 some thing to help at least!
problem of mobile tower in residential area
Respected sir,
I want to say that i am living in New Mehar Singh Colony Patiala, Punjab.There is a mobile tower of TATA alon with the collaberation with Vodafone, Airtel.This tower is situated in a residential area. A few days back, they fixed a machine in open, which produces a humming noise. This noise acts as a diturbance for the complete 24 hours. All the neighbors are unsatisfied with all this. Also during power cuts, they use their silent generators, but they use the generators with open gates. On requesting them to close the gates, they said that it will not work with closed gates. This is also a big factor of noise pollution.Also the height of tower is low. We, the natives of the colony, are completely disagree with their unfair performance.
I request you to consider my complaints, and take the possible action against them.
Thankyou.
With regards,
Antarpreet S. Benipal
13-A New Mehar Singh Colony,
Patiala, Punjab, 147004
Ph.-[protected]
Dear sir,
I am user of tata docomo gsm sim, but on 12th july night i found that Rs.29 has been deducted from my main balance. I therefore contact to cust. Care about the reason for deduction but i didn't get any suficient response frm cust. Care about the reason.
So, i request you to provide me needful help as soon as possible.
Tata docomo gsm user,
Rakesh kumar
+91-[protected]
Nawada (BIHAR)
I am a resident of an area in Amritsar (Punjab). I would like to tell you that our city ex Mayor, Mr. subhash sharma (BJP) installed an illegal commnication tower in tehsilpura, amrtisar, and when other colony members objected and complained against him, he is threatening other colony members, and no one the police commissioner of our area and the even MP Mr. navjot singh sidhu is listening the plea to remove the tower from the colony.
it is also stated that, Mr. Subhash sharma the culprit is also running a blanket factory in the same area, but the police doesn't listen colony members.
Kindly let us know what we can do against him when no one is listing our plea.
My Email Address : tehsilpura.amritsar.plea@gmail.com
repaired set top boxes sold as new
My name is Sandeep Jerath. I am a resident of Safdarjung Enclave, New Delhi 110029. I purchased six Set Top Boxes from the DTH service provider Tata Sky on 20th December 2008. All the boxes were installed properly . In July 2009 one set top box serial number [protected] was not working so I complained in the call centre. Next day there engineer came and he replaced the box.
On 2nd September 2009 again one set top box serial number [protected] stopped working so I complained in the call centre, The same procedure was repeated, the engineer came and replaced the box.
On 5th October the same set top box which was earlier replaced
( serial number [protected] ) stopped working, It was very embarassing for me again I complained, I was told that the engineer will be at my place at between 1 pm to 2 pm but no body appeared.
At about 5 pm I rang up the Engineer whoes mobile number was messaged to me on my cellphone and he told that he was not having an extra box to replace. Then I asked him that what quality of boxes they are using, which are not working more than a month, Then he told me that all the boxes are repaired again and again to attend the consumer complaints. He told me to subscribe for the further warranty of all the boxes. So this is the reality of Tata Sky Company.
I would never suggest anybody to purchase the Tata Sky products or services because they are using the inferior quality material for there products. Till today also my set top box is out of order. I would immedeatly like to shift to some other DTH provider.
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Mr Sandeep Jerath,
Co.s in generic not only Tata Sky send refurbished product. It is your right to complaint so you shouldn't be embarassed. It is good to hear of your bulk purchase of six STB. Also it is good to take down the name and number of the technician about to visit as being in direct contact reduces the communication string. The quality of the boxes are intact you should have promptly responded to cc as to the shortage of such box from the particular technician as they avoid any drawback and tranfer the blame on CC. As these boxes are refurbished they are renewed and upgraded with all softwares and functions so they barely have any problem. Other DTH too provide refurbished STB that doesn't mean the quality is inferior. You should take complete advantage of being in warranty and demand for replacement if your STB stops functioning. Tata Sky is a good product and the quality they offer too.
money not refunded after cancelling the order
Dear Sir 15 th Sept 009
This is regarding Tata Sky that I booked on16 Dec 2007 for Rs 3999/-
----------------------------------------------------------------------------------------------------
I am giving you all the details so that you can sort out this problem as soon as possible
My name is Anil Yadav R/O D-65 2 nd floor May Field Garden Sec 51 Gurgaon
I had booked your Tata Sky on 16.12.2007 in the name of Mrs Veena Yadav for the above given address .The request no was 1-[protected] and I had paid Rs 3999/-by on line payment the very same time by my BOI card .vide transaction no [protected]
The next day I was told from your office that it might take 7 to 10 days for the order to reach my home . I told the person on phone to cancel the order as we can not wait for so many days My request was again accepted by your office and I was told that the order for the Tata Sky has been cancelled and the money will be automatically credited back to my account.So that was it .I booked I paid the money then I cancelled it but neither I got the money back nor the Tata Sky till today.
Now after almost odd 20 months I have received letter from my bank asking me to clear the dues of Rs 3999/- plus the intrest for all these days I was shocked to find Tata Sky bill on my account .I was told by your office that the money that I had paid was credited back to my account but it was not done . Now who is going to pay this amount can you tell me ?
I called Tata Sky office at ph [protected] on 29th Aug 009 and spoke to Mr Varun After checking the records he informed me that "The above consignment was dispatched on
18th Dec 2007 but till today no request for installing has been made.This was sent by Aramex Cargo, Docket nmbr [protected]".Mr Varun asked me to check with Aramex people Which I did.on 31stAug 009
At Aramex Cargo I spoke to Ms Nandita at ph [protected] I gave her all the details that I had .After checking she told me that " This order was reshipped to some other person
(Mr Mohan) as per orders from Tata Sky co.They can have the details from us (Aramex)"
On 12th sept 009 I again called your office at [protected] and spoke to Ms Bhavna .
She has asked me to send you the copy of the bank details, so I am attaching the bank statement with this mail It is the seventh entry from the last in the statement.
I hope you have understood my problem I have to pay for the Tata Sky which you never
delivered to me
Please reply me on my above mail ID
Thanks
Regards
Anil Yadav
D-65 2nd Floor
May Field Gardens
Gurgaon
The complaint has been investigated and resolved to the customer’s satisfaction.
Hi Mr.Anil,
The issue that you are facing has been untouched for a long duration. I have completed two years for my Tata Sky and have recently upgraded to Tata Sky+ my experience with Tata Sky has been wonderful they provide prompt delivery and service. In case of your payment being credited to bank account and non delivery of the hardware you should have done immediate cross verification. The reshipment of order must have caused a failure of delivery. Kindly get in touch with the customercare they will help you in the best way possible.
dealer complaint
I m the dealer of tata sky . We hve been promoting & selling tatasky very easily . We are doing recharge also very well through e- pin also. But why it is tht for tata sky + demo firstly we hve to keep a stock of 5 pcs then only we will be getting demo.
The complaint has been investigated and resolved to the customer’s satisfaction.
muje meri cn mili nahi hai
I live in Bangladesh. I purchased Tata Sky Digicomp few months back. I have some problem with dealer in Dhaka, Bangladesh. I want to recharge directly in Indian Rs. or US$. How can I do that ? Can anyone help me?
Sarwar
E-mail. sarwar52@gmail.com
Mobile o1919-727927
[protected]
Land Phone : [protected]
I have purchased TATA Sky from one of the Dealer here in Kolkata, name in given below. Khosla Electronics, and the sales person over there is mr. Bappa Mob No. [protected], and he has convinced me that the tata Sky installation will be done by the next day, actually it didn't happened, so i will rather like to say, that the sales person is fake and telling lied, so rather i would like to say that tatasky should look upto this matter, i am very upset by their service, or you can say bluffmaster tatasky.
Mr. L.O.Mascarenhas
DEALER NAME - SHAH PRAKASH KUMAR MANGILAL JAIN
NO1 CHUTYA DEALER IN KURLA (W) MUMBAI 70.
SO REQUEST TO ALL PLS DON'T VISIT THERE IN FUTURE, I DEMAND HIM TATA SKY RECHARG RS 200/- AND HI DIDN'T RECHARG MY A/C AFTER 4-5 DAYS I GAVE MY RUPES. I AM VERY DISATICFIRED HIS SERVICE.
digi comp not receiving signal
For the past 2 days there is no reception on our Tata Sky digi comp...
and the customer care no is not answering the call ...
This is not atall acceptable :(
The complaint has been investigated and resolved to the customer’s satisfaction.
@SSambyal
You should have an appropriate complaint no to report your complaint and are you a Tata or a Tata Sky employee because if you are a Tata Sky employee you wouldn't report such a complaint as you would be directly linked to the officials. Also you should have checked it, if the machine was looking old and taken action immediately. Tata Sky do handle greviances of customer with care.
They do take calls... but in my case the digicomp was not working and some one came to change it.. and took our digicomp and left us with a very old looking machine ... which is also malfunctioning... and now they dont want to respond to my complaint... the sad thing is that being a TATA employee myself i find this level of service very shocking and unbefitting our brand...where can i get my issue addressed?
Tata sky customer care is the best way of solving STB problems. I have never found the line busy, besides why will they not answer calls?
unethical business practice
My subscriber ID is [protected].
We had two of our set top boxes in non-working condition for which we had requested Tata Sky technicians to come over and fix it. Since both the boxes were under warranty, I was specifically informed that I wont be charged a single penny for the replacing them with other refurbished boxes.
I had specifically filled up and signed forms given to me by the Tata Sky technicians where it mentioned that I won't be charged for the service.
I checked my account today and figured that it has been deactivated and a charge of 350 Rs. has been levied on my account as VISIT CHARGE.
This comes off as cheating, unethical business practice and misguided information from Tata Sky for which if I am not attended to properly I will approach the Consumer Protection Court.
We are extremely dissatisfied with Tata Sky services and are seriously thinking of permanently switching over to another provider.
Regards,
Dr. Gautam Patel
The complaint has been investigated and resolved to the customer’s satisfaction.
If you got that the charges deducted from your acccount. then you have to clear it out means why the charges deducted from account. just call the helpline and ask for the info of that deduction. if it's a wrong deduction then you will definatly get the credit back in your account.
Let it be any Dth provider techician visit is charged. I too had come across such an issue where I was informed I won't be charged for the services but the technicians did charge me I wasn't charged for the new box.
tata indica lxi
I have bought my Tata Indica in 2007, which makes my car 18 months old. The SRS light went on about 6 times. Each time I took it in ... different story, different machanic, different answer. Car still under 3 year guarantee. 5 Months ago the gearbox broke halfway on a 10000km drive in my dependable new car... Leaving me and my 14 year old daughter stranded. Tata Roadside Assist Picked us up after almost 3 hours, took the car in and lend us a rental VW. After 3 weeks I got a call: Come and pick up your car ( 500km away). So I went, got it, and was happy for about 500 km. Then, every morning I start driving the car dies...! Just dead. Took it in, again, waited 3 days, got it back, dies again. Took in again, they "don't know what the problem is"... waited a weak, got it back, still does it. I am too busy too take it back so every morning I REVVVV the car... good image for Tata...? Or the service department of Tata East London? No one can help me or my car...
The complaint has been investigated and resolved to the customer’s satisfaction.
Hello
We are fed up of this f**king TATA INTERNET SERVICES.
From last 2 months we are complaing for internet services .they are just playing with company.wepaid advance for two months and after getting money they never pay intention to our complains .from last two months we are complaing but still no sercvice from tata company.they give different numbers to call and different heads to talk ..we are really fed up of this company .there is a fraud person name bhavesh who will provide u wrong servive they took cheque of differnt service and provided different service.if we call customer care they will just keep you on hold for an hur then they will disconnect the call.
There is person name jaydeep and pilla and bhumesh who all will play games with you.
they will terminate the account everyday
they will never give u service and also have to hear abusing words
from dem
this is really headace from tata compnay.
we will got to consumer right and file a complain on them.
if any body want to now mre about this compnay do contact me on [protected]
Aakash
Acinfosolution
ahmedabad
Good day,
I purchased a brand new tata indica 5 months ago, I have only done 11500km. The vehicle broke down and was towed to tata Edenvale 3 weeks ago. I have been constantly phoning to find out the progress of the vehicle. Finally I went to the dealership yesterday as nobody was getting back to me. I was told by a consultant that there was a recall on valve springs which tata have been replacing on the first service (15000km) which my car hasn't reached yet. The valve spring was the cause of the damage to my vehicle and has caused a great deal of damage to the motor. Tata Edenvale are fighting my claim to tata head office as they are refusing to do a warranty claim saying I am to blame for miss use of the vehicle, which is untrue. Please help, the vehicle has now been at tata Edenvale for a month and nothing has been done.
Lee Smith [protected]
Tata Indica reg CF 45 PH GP
Dear Sir
On 5th Nov 09 the sum of Rs 6618/- (Six thousand six hundred and eighteen) was paid to your local rep vide our cheque number 155961 dated 5 nov 09 for a broad band connection at my residence.
After passing 25 days neither the connection had been given nor has the cheque with documents been returned to me.
In view of the above you’re requested to either provide me a broadband connection as requested by me vide application number A1-1776192 or return the cheque along with the document at the earliest.
If the connection was not feasible the document and the cheque should not have been collected at the outset.
Your rep Mr Azmat has stopped picking my calls ([protected])and has said that now the documents are property of TATA and would not be returned. What kind of answer is this. I have complained number of times regarding this with tata complaint department but nothing has happened. Please help
Lt Col Abdul Hamid
Yerwada
Pune-06
My parents purchased a second had Tata Indica and we made an appointment for it to come for its 30 000km service. 'No problem - have it here by 7:15 am on the given date' we were told. The car was here and booked in by 7:20am. 'Great' we thought, now at least the car will done by about 14:00 as we explained to the receptionist that we needed the car back for it to still go for new tyres and go through a road worthy test, and seeing that we came from far to actualy bring this vechile to their service station, it had to all be done in one day! So, having no curtesy vechile, we hit the town on foot, only to return 4 hours later to find that the vechile had not been touched, it was still parked at excatly the same spot we left it at. Please bear in mind that the receptionist told us that the cambelt had to be replaced and that this would took the 'whole day'. It is now 13:30, all the machanics went on lunch and the receptionist is still working out our quote? I'm sorry, but this is just rediculous. So my word to all you Tata Owners, weather you have a service plan or you are even planning to pay R 3500.00 for a service, cell the ****** car - to be rid of heartache...
TATA SA worst customer care,
Had my bakkie booked for repaires on collection while driving home i realised that nothing was done after 2 days.
I took it back the next morning and it is still with dealership after 2 weeks. It cost me over R2000.00 to get other transport
for this period. I took the matter up with TATA customer care and at first it looked like the problem will be sorted.
I then notified them that i will not pay for brake pads, because of their poor work performance and the fact that i
had to make my own arangements.The reply from the big boss SCHALK LUBBE was to take it to a laywer.
Nobody seems to investigate the matter why i say it is the best bakkie but dont expect service from their customer care.
If this is the way to solve problems i will not recomend any one to buy a tata .
wrong information from customer service
I was residing in Hyderabad when I took Tata Sky 1+ years back. Now I shifted my residence to Chennai. Before shifting I have called to Tata Sky Customer Care to know the procedure. The executive adviced me to shift only the set-top-box to Chennai and pay Rs.600/- to get Tata Sky connection in Chennai.
When I came to Chenni I called Tata Sky Customer Care again. The executive told me that the policy has been changed and since I don't have the dish I have to Pay Rs.1000/- to get connection in Chennai.
I didn't get any information regarding the change of policy and everything happened during the same month.
The complaint has been investigated and resolved to the customer’s satisfaction.
Exactly same thing has happened with me...in fact just two days after re installation i have ordered adapter ...literally i had to call 20 times to customer care but even after 1 weak no body came...even today i had contacted customer care but without listening they have again generated a reference No. for me...PATHETIC SERVICE BY TATA SKY CHENNAI
disconnection of digicomp
We purchased Tatasky digicomp in the last week of July 08. At the time of installation the technician informed us to pay the installation and activation charges of Rs. 1200 to the Dealer through recharge voucher. Accordingly we paid the installation charges through the Dealer and further purchased recharge vouchers amounting to Rs. 600 for 2 months for:
1. Super Saver Pack of Rs. 260 p.m. and
2. Add on Package of Rs. 45 p. m. (The dealer informed that the difference of Rs. 10 will get adjusted at the end of 2nd month).
Accordingly in our presence the Dealer informed Tatasky about the aforesaid packages. However, after few days we saw the balance depleted with remarks, If amount not paid by by 16th July, 08, the digicomp will get disconnected. When we contacted Tatasky over phone, they informed that they have adjusted Rs. 450 towards addon package for one year subscription and balance amount towards subscription for the Super Saver Pack and promised to look into our complaint and adjust the amount for 2 months subscription as advised by us and our Dealer and gave usRequest/ complaint no. 1-[protected]. If at all they had adjusted Rs. 450 towards annual subscription of add on package they should have continued viewing irrespective of other scheme. Tatasky is taking undue advantage of their own misdoings detrimental to customers' interest.
Unfortunately, till date they have not done so and on the contrary disconnected the DIgicomp satellite connection. Now they are passing on the blame to the Dealer that he has wrongly informed them about the monthly subscription packages and refusing to reconnect unless we pay again for the Super Saver Pack.
It seems that he Cable operators were easily accessible than Tatasky and would were more responsible than Tatasky.
My checking account has been charged $40.34, $60.51, $80.66 and$100.85 on11/24/08 by tataskyltd. I have no clue what the charges are for. I am very unhappy and my attorney will be contacting you about this matter if I am not re-embersed imediately.
Dan Adams
respected sir,
i am a customer of tatasky i would like to know when zee takiles will start or tatasky will launch marathi music/film channels
for maharastrian people and i request to increase the sound of some channel. and sir pls have old hindi video channel & sir i request to tatasky engineers to go through this complaints .
sir, pls have choice for customer to select channel by their choice
as per i am maharashtrian i do not need tamil, nepali, kannada, etc.
Have same rate of pakage but by choice of customers.
dear sir,
pls have reply of this complaint/request as u read.
tecnihcal
name:-rajesh moondra
tatasky id:-[protected]
mobli:[protected]/[protected]
sir,
i have taken tata sky last year but i have face so much problem in tatasky.befor one month may be july 08 my digicom inside lots of water have.water has came from wiyer so my digicom have not worked that time i have paid 600/- Rs.and replaced my wiyer & digicom(digicom gave me old repaier piece not new) and month of june i have paid 300/- for remort also(remote working also sttoped).but dated 03/08/2008 my tatasky not worked again.i have called coustmor care in this time engenieer came and told me your digicard is not worked.if you want see tatasky pay 500/- rs for digicard.
sir kindly request you pls solve my all problem becouse every time i have face new problem and pay money every time, it is not possible for me to pay money every time.
04/08/2008 i have also recharged my account rs.1000/-but tatasky is not working and my a/c balance is reduce day basis.
pls tell me what can i do.its charges is so expensive i can't barre becouse every time creat new problem.
if you solve my problem then ok., otherwise take your tatasky and refund my amount.
thanks
duping people
I got Tata Sky about a year ago. At the time of installing tata sky the set top box cost me Rs. 4, 000. It was providing all channels at Rs. 300 per month which was almost the same rate that my cable guy was giving me. I was so happy because the picture and sound quality was very good and there were no issues of broadcast being interrupted because of faulty cable lines, or no electricity at the cable guy's place or any such issues. Even when I did not had electricity at my home Tata Sky showed me all the channels. I was very happy as it was a welcome relief from the cable people's monopoly.
But after some time Tata sky out of nowhere stopped showing certain channels. At first there were just a few channels that I did not even watched so I was not concerned. But then slowly it started removing all almost all the channels even those channels that I liked. I felt cheated. They had promised me that I will be getting all the channels but I am not. Everyone must have been aware of the ESPN-Star and Tata sky feud as well (Tata sky had stopped telecasting ESPN-Star just before Asia cup even though ESPN-Star had not raised their rates). ESPN-Star came out with a huge ad in all leading newspapers that they have not raised their rates and Tata sky is asking people to pay for it. But at that time Tata sky gave in and started telecasting the channels. But now just before the India Sri Lanka series they have stopped the telecast of Ten Sports and are asking money from us to show that channel to us.
It is a matter of helplessness for me because as I have paid 4, 000 Rs. for its set top box, I cant get rid of it. I have to bear it. Its a clear cut case of duping people. They are not showing the new channel Colors either. They stop the telecast of sports channel just before a major series and of other channels as and when they like. Although the cable guy in my area is showing all these channels. I am seriously thinking about switching back to cable.
It is my request as well as recommendation to all people who are thinking of getting Tata Sky installed. PLEASE DON'T. No one should get Tata Sky installed.
Dear Mr. Jain:
My suggestion to you and all others suffering this fraudulent behavior is to complain about it on the government's online consumer forum. The website is http://core.nic.in and it takes just a few minutes to register a complaint. (Note that on that page's ticker, Tata Sky is the #1 of "brands not friendly and not caring for customers"!)
FYI, the text of my own recent complaint was as follows.
Title : Unfair business practice
Complaint ID : 6464
Complaint Details : Tata Sky has the practice of constantly removing
television channels from the general package, and adding them to special
packages that a subscriber such as myself has to get separately for
additional charge. Thus, when I chose to avail of Tata Sky's services,
most sports channels including Ten Sports were available in the general
package, but gradually they have all been removed and added to a special
"sports pack" that I must subscribe to in order to watch sports.
Similarly, entertainment channels such as BBC Entertainment have been
removed, as have news channels such as NewsX.
Consequences : The reduction in the scope of services provided is
unwarranted, and has the effect of being a not-too-subtle way to jack up
the price a consumer such as myself has to pay. I simply cannot get the
service I used to for the price I used to pay, so now am required to pay
more. This is, I believe, an unfair business practice and a violation of
the terms of agreement.
terrible experience
It is to inform you that TATA SKY's digicomp card needs to be wiped every now & then. Maybe once in 02 days. This is such an incompetent product that I have wiped this card for a tleast 50 times in 40 days time. Reason is not known. The call center answer is so cold that they are not ready to listen to anything but say that please wipe.
After wiping for so many times card obviously goes bad.It has got small strip like sim card. The replacement cost of this is Rs 500.00. TATA guys needs to underact that we can get a new connection at Rs 700 now.
Otherwise we will have to really say TATA to TATA SKY.
Tata sky never bother about customer complaint. My box was not working for 6 days. they will ask you to always call center on std call who will put you on hold for endless wait.No one will take ownership of your complain. once you are hooked with Tata Sky - they will ensure to make you feel that you made a blunder of your life. Will any government agency or TRAI look into functioning of such company and save customer from unprofessional attitude. As par TRAI they should solve complaint in a time frame. there are thousands of complaint pending for over many days and service department not bother? Their managers are putting down Tata's reputation. Are Tata people ready to face coming competition or are looking down with red face and have given up?
We bought are charge voucher and even after installing properly and putting up several complaints our Tv shows "please insert your digicard and your digicard is unauthorized. We are sorry cause in the name of the complaint we spent lots of money and also the the in the refill voucher is now exhausted without we able to enjoy any program.
I think you should just talk to those people. Its always better to communicate one on one . Many times there are misunderstandings as well. Its better to call their toll free number and explain the whole situation to them.
yes
say "TATA" to tata sky
my complain no is 1-[protected]
complain from date :[protected]
I am facing this problem from last 12 days.
I have recharged my account on 6-7-09
Tata sky customer care doesn't replying anything about my complain,
already 5 engineers are visited to our house.
No one was knowing any thing they told now sineear engineer will visit our house,
but no one had visited our house I am facing this problem from last 12 days.
I didn't get any responce from tata sky this is too much this is our last communication with tata sky
& then I would have to take more crusial steps & even have to say: "TATA" to TATA SKY
This is too much I wont immidiate reply from tata sky
i.c.shah
date :22-7-09
I had a similar problem got it fixed as soon as i got them to their notice..
infact they were quite apologetic and treated my complaint very well..
I am shocked that u guys had issues with their customer service.. i have had a couple of encounters with them and was just impressed the way they had tackled my issue.. Tata as a brand is infact known for its customer care and thts no different for tata sky as well...
Tata Sky guys have good engineeers who do the installation properly, i can say so coz a lot of my relatives have it and we never had any of tht issue.. neway their cutomer service is efficient so just acll them and your prb will be fixed..
I have used Tata Sky for a long time and never had any problems. You must not have installed it properly, this is why it is showing this message. Check the installtion again.
What a type of service does Tata sky is providing! I spent a lots of money in recharging my card with Platinium sports and now when its recharged the card has became Unauthorized! Is this you call the service! Really this is very bad, tatasky is cheating! they are just frauds!
I am also a harrassed customer of TATA SKY. I have recently shifted from Delhi to Bangalore and had brought by set top box here and ever since have been following up with Customer care centre for installation here in Bangalore. IT SEEMS NOBODY IS BOTHERED, THE CUSTOMER CARE CENTRE IS NOT READY TO GIVE TATASKY OFFICE ADDRESS WHERE WE CAN HAVE OUR GIEVENCES HEARD.
IT SEEMS TATA HAS TOTALLY FORGOTTEN THE MEANING OF CUSTOMER SERVICE.
I HOPE MR. RATAN TATA LOOKS INTO THESE COMPLAINTS BECAUSE FEW IRRESPONSIBLE PEOPLE ARE RUINING TATA BRAND NAME.
misleading information, poor customer service
Web Site does not function properly. No e mail address for complaints. No toll free complaint no. Phone picked after long time when complaint is made. Customer made to listen to ads when he/she makes a call. Poor technical support. Mechanics come after long time and charge exorbitantly. Package charges juggled and actually increased while giving the impression that they have been reduced.Account statement not sent. Pattern of deductions not clear. Local channels not provided. Customers miss out on local news.More expensive than cable but lesser channels.
tatasky set top box is not working properly, no signal detected
We are looted by Tata sky but we have no alternative .
I had tatasky dish some time in july last year. After7-8 months it started troubling and ultimately your engineer replaced the set box with old one in first week of july09 and for last 4-5 days again it flashes no signals . your customer centre is unable to solve the problem rather they say you will have to pay Rs 350.00 as charges for visit. Had I committed a mistake in choosing your set .If it is so troublesome then should I regularly pay Rs 350.00 for ensuring our set remain functioning. Our Sub Id is [protected] as per contract form which is almost blank.This complaint was lodged on 01.08.09 and the fault was corrected but on 7th, received SMS for recharging and as soon as it was charged with Rs 300.00 immediately it had shown debit balance and became deactivated it is a sort of cheating. No message for charges. Fault as I was told was of dish shake. Pl clarify Is message not required for such dubious debit and also should I regularly pay Rs350.00 for such natural faults. now it appears as a fun to have a annual package which will give a leverage to the company to debit as and when they wish to enhance its revenue. Waiting your reply.Thanks
UPENDRA KUMAR JAISWAL
Upendra9dr@rediffmail.com
15/49, Indra nagar Lucknow
[protected]
i suggest all the ppl not to use tata sky
big mistake buying tata sky...
tata sky ...###s
bad service charge everytime 350 for there useless box wat that ### is
in my service even today a message shows last date for recharge 8-6-09 (today date8-8-09) i never get the last date for recharge even after several request.
such a poor a service and negative attitude of technicians. we did such a big mistake buying tata sky we could have other 1 . making complaint makes a person fed up. we get problems like the channel is working just after 2 seconds your set up box is not working this or that what is this yaar. tum hare yaan kya 1 lagao aur doosra kharab aisi bekaar service u guys keep people on hold aur tum apni irratating tunes sunate rehte ho . are set up box is having problem pleas give reply or we have to change our dish . this is to much...
I just bought TATA Sky a couple of days back in a multiroom configuration. Though at first I was impressed by the professional manner of the technicians but now after jst three days m begining to repent. Firstly my name was entered wrongly in their records. I can forgive a spelling mistake but changing my name from Shivendra Bisht to Devender Vist is horrible. As if this was not enough they activated my service with addons like Lifestyle Gold & Education Gold which I never asked for. And today I suddenly recieve an alert stating Rs. 100/- has been deducted for Non Standard Installation Type 1. What the hell! I was never told i was having a non standard installation at my premises. They already charged Rs.1000(after 50% discount) from me to install one dish with 2 STBs. When I went online to complaint the My Query page will not accept more than sixty words - that means I'll hv 2 make 2-3 complaints. but even tht doesnt work. After submitting one complaint the site is not opening the query page. This is so unlike TATA. I must say my trust on the TATA name has been shaken if not totally broken.
set top box not working
I have been trying to contact Tata Sky helplines and Web site for last 15 days to lodge the complain about the non functioning digital set top box in vain. The local vendor refuses to attend to the complaint. Tata Group, true to their character, are proving that they have the worst customer service track record. May God bless Jaguar and Land Rovers.
i have 8 connection of tatasky at my residence out of that one set of box is not working long back & am trying hard to lodge the complaint on the tatasky helpline but no response Also sent mail on their web site on contact us coloumn but this effort is also gone into vein .
My subscriber ID numbers are [protected] & [protected]
I want to register my strong lawful complaint
Dharam
I am using tata sky since begnining, My sub I D NO. is -[protected]. Some of the channels are coming in black & white. I complaint to local dealer at kota several times but it is regret to say that did not respond about 2 months. Few days back their person telephone that if you send the vehicle then he can come to see the problem which i refused, mean while tata sky disappeared totally. on conversion they said that my TVis faulty which is working alright on cable. your Jaipur dealer said that it is not in his scope. again after so many call, a persson arrived and replaced the power adopter. but origional problem he could not solved.KOTA office said to replace set up box without any reason. once again i request you to solve the problem otherwise i have to knock the door of national consumer court.pl give me comp.reg.no. --my contact no, [protected]
mobile-[protected]
[protected]
[protected]
add---- H-7/6, VIKRAM NAGAR, RAPS TOWN SHIP
RAWATBHATA VIA KOTA-323306bde
poor quality installation material usage
I belong to service industry and today I feel like Tata Sky has developed a great business strategy to get the money from customers by misleading them and offering a rat trap. I have lost all my patience and finally sharing my experience to avoid this pain for any readers. Not only there feedback or help desk is pathetic it seems they have nothing as After sales services. So friends before you get TATA sky installed be sure that you will get no service. I have about a dozen Tata Sky set up boxes in our building and currently just half of them are working balance has some or other problem running which has no place to address to or has a cost of repair even higher than installation chargers.
I feel cheated by Tata Sky since they used a low grade quality of cable during installation and now in few months time it has developed cracks which in turn has lead to moisture traveling from dish to the set up box, as a result everything is down. The company is charging Rs. 1800 for each new set up box plus additional charges for re-installing the low grade Cable. This problem has no solution and as non formally said by their attendant that this is a very common problem faced by customers.
I have even written to them but still awaiting reply. Oh! not to miss that my daily charge is running no matter even if these ppl take an year to fix the problem. Seriously, if you have opted for Tata Sky then i guess soon you will be writing on this message board as well.
Best of luck!
my tata sky digi box is not working it happend so many times .no one take it seriouslly
dear sir,
i would like star pravaha marathi in your package
thanks varsha
my subscriber id is [protected] and my tatasky digibox is not responding with respect to tata sky remote.I complain towards customer care and they told that tata sky engg. will come to my home and repair the digibox . Today, five days was over but I didn;t recieve a single call from engg. THEY GIVE FAKE PROMISES OF BEST CUSTOMER SERVICES.
fooling customers
Tata sky is not adding channels like Zee Talkies, Zee Sports, Zee Music, ETC (FTA on DD Direct).
When contacted the customer care they keep saying we are doing negotiations and those will be available on Tata Sky soon. Nothing has happened even after I am following it up for last 6 months.
I have also sent an email to Nodal Officer Pune but even he/she did not bother to reply back.
Wish we had the DTH interoperability in India.. I would have kicked off Tata Sky out of my home.
I need the new address of the TATA sky, which has been shifted from TBM santorium
I agree.. Even I am following up with Tata Sky for this. I got reply like we are linked with Star and not with Zee so its taking time to get channels. Tat was irritating so I asked that lady how much time you want 1 year .. 2 years etc.. but no answer. I think there are two possiblities.
1. Tata is no more willing to do the business and so trying their level best to spoil their name. or
2. They are not able to afford any new channels now.
Regards,
Chinmay
When Zee Talkies, Zee Sports, Etc These Channel Include On Tata Sky
dear sir,
i am having a tatasky but marathi channel are less compairing to other dth service thats why i need to know that you will launch marathi channel for marathi film because we cant see the marathi film on channel that you have provided. if any tatasky engineers see this complaint pls have procedure for marathi channels & also add marathi songs chaanel especially
add zee takiles for maharastrian people.
Tata sky sub. id No. [protected]
Dear Sir,
Rceiption of channel VIZ sony, star utsav, star plus, star one and reginol langugae channels are in black and white since last one week. All other channel receiption are good.
When we unplug the tatasky connection and connect the cable connection all the channel are received in good condition means there is no problem in the TV set.
You are requested to look into the matter.
Totally agree...I have relocated from Aurangabad to pune, wanted connection to be continued, customer care always engage or on auto response, customer care executive never turned up to attend my call from last 2 days.
Worst people defaming name of Tatas...
Yeah.. This is true. Even I am facing the same issue.
no call back from tatasky... helpline sucks
Tata sky is most frustrating website and has most frustrating helpline number. They are most unprofessional service providers arround. I wanted to reinstall the Tata Sky to my new house. I called them 50 times but most of the times the no doesnt get transfered to customer service represntatives. I dont think anything like exists...I eneded up spending 500 rs on calling them from my mobile no. Even after 5 days i didnt get call for installation. This is the most unprofessional behaviour. I dont know whom should i talk...is there anyone from Tata Sky reading this forum ?
Guys dont buy Tata Sky anymore, wait for Reliance or go for Dish TV
sir,
from yesterday night... i have a problem of NO SIGNAL, many times i logged complaint and you promised me that you will come today at evening... now at night when i called you for reminder you said that you will come tomorrow morning... because of your carelessness and poor service you spoiled our weekend and new year eve...
sir,
last 3-4 days i have a problem of NO SIGNAL, many times i am climb up to my roof and fix but whithen 30 min same problem is occur so, sir please fix this problem
No Signal
at Gram - Rahikwara
Tehsil - Nagod
Distt - Satna ( Madhya Pradesh )
Mobile No. - [protected]
[protected]
Correct. Their helpline sucks big big time. Imagine listening to music on STD (they don't even have local helpline numbers in all major cities). First the call got connected after some 25 attempts. Then on selecting the option for technical support, the hold music continued for 25 minutes and it still did not connect. I finally gave up and disconnected. Will never recommend tata sky to anyone.
This is very true. Tata sky has the lousiest helpline and the caller never get through the tata sky associate. I had got tata sky installed on 23rd may 2008 and according to them i have one month free subscription. Today i am not able to view one channel although i have paid all dues. Even after paying all i am getting calls to recharge my account although my due date is 22nd june 2008. This whole thing is so frustrating.
TATA SKY SUCKS.
sir,
i am writing on behalf of my senior for whom i am working.
he has tatasky connections.
Name of subscriber ARVIND SHARMA
Address 17, Subba Rao Avenue, First Street, Chennai – 6
ID No. [protected]
what i want to inform you is that out of 4 sets, one is not working at all.
i am fed up with talking to your customer service phone no. the person who has supplied, that is, dealer is not taking our words or he simply saying pl contact helpline. when i hold the helpline i have to keep the phone for hours but no response at all. i cannot wait for a very long time over phone. can u help me on this issue and see that one line out of 4 started working immediately.
tksand regad
venugopal
u can contact me:[protected]
denial of service
I have procured the hardware directly from tatasky through my creditcard and was told that I am eligible for 1 months free subscription when the services were activated the person activating the service did not select the right package and hence my services were deactivated after some time now they want me to recharge through a coupon so that they can activate my account.
This is cheating, why should I suffer for a mistake of theirs, also after sending 3 emails and spending money on STD calls which are put on hold for long periods there is no response from their side.
This reflects very poorly on TATA's name, and I would definately not recommmed tatasky to anybody, on the contrary I say the local cable wala is more reliable in this matter, at least he can be approached locally and his services can be depended on.
I have a Tata Sky Multi - Room connection for the past 3 years. For the past 30 days, the MDU connection has been acting up and saying it is unable to receive signal. Despite several calls to the Delhi Customer Service, there has been no respite.
Funny thing is each time I call back the date of engineer visit has changed and when the said date elapses with no visit, I call back the helpline to find that the complaint has been closed "as engineer has visited premises"! Not once has an engineer come in all this time.
If you ask for a Supervisor, you are put on a long hold and then the call is disconnected!
The SMS they send giving a date of visit and a contact nmb has a number that neither gets answered, nor is the call centre aware of this number.
One executive actually expected me to go and check with other Tata Sky users if they too are experiencing such issues!
In this day & age they actually expect to survive in such a competitive market with such apalling customer service!
How does one resolve this ...I feel like taking them to court and suing them for mental harassment! Can anyone advise?
Thanks
the complaint against tata sky signal not coming has given on 12/06/2017 against id no-[protected]. but response not yet come . and the customer care executive beheviour was very bed.
I have purchase tata sky through cutomer care Mr. Nadeem dated 13/11/2017. They have insure your instolation within 7 Days Maximum but lot of complain there is not instolation still today(27/11/2017). I complain to custom care to Ms. Archana/ Mr. Dharmendra/ Mr. Vipul Kurpr .So Please help for me for the Refund of Payment
We all know that there are problems with Tata Sky due to weather. However there is also this thing that i in particular is facing, or maybe some others too among you.
channels such as ESPN STAR SPORTS STAR CRICKET and SET MAX, daily dissappear in the evening showing sattelite problems, for like an hour or too...
this has been happening with me for too long. i tried complaining and everything but nothing would help. many complains on the help line and they charged me twice Rs. 350/- once for the change of digicomp which was genuine as it was not getting powered on. however the other time they replaced my LNB. the signal quality moved up from 40- somthing to 80- somthing. however in the evening, the same evening and everyday as usual the signal quality moves down to 20 something... and the channels ESPN STAR SPORTS STAR CRICKET and SET MAX dissappear...
i wanted to see the IPL but didnt get to see it... and now the same with champions trophy...
dont know what to do...
i know one thing though... as soon as my annual pack gets over i am switching companies...
I had purchased a Tata Sky DTH service (MRP 3999) on the 10th January 2017. Apparently the shop I purchased it from named A.K Electronics based in Indiranagar CMH road had convinced me to buy it. After a brief explanation of the product I purchased it. Little did I know that the store owner swiped my card and later claimed that he had run out of stock. However he promised me that he would get the stock the next day and send me the set top box home. Nothing was done. 2 days passed. On the 3 rd day he claims that the Tata delivery truck had a problem. I had no option but to call the Tata Sky people. Little did I know that the lady could help me. she said it was my problem that I had bought the product myself and I had to deal with the dealer.
I mean can you believe it? I pay for something, do not get it, the shop blames Tata Sky and Tata sky has nothing to say about it! pathetic customer service!
We started facing no signal problem in our Tata Sky from Monday afternoon. We lodged a complaint with Tat sky customer care on Monday with a promose to us that the problem will be fixed in 24 hours. The technician did come to our residence at 3pm on Tuesday. He check the Tata sky, took out all the cables from the dish antenna and then said that the dish has to be shifed a bit upwards to get proper signal for which he wanted a big ladder which was arranged on rent by US immediately. The technician, Suresh Kumar then went to attend another residential problem promising us to return by 5pm. He never retrurned. However, we kept calling him with no response. Finally at 7pm he picked up the phone and said he cannot do anything as he is going home. I then called the Tata Sky customer service number and lodged another complaint. Spoke to Ms Parineeta, who claimed to be the senior team leader who apologised profusely and promised that the technicians are in vasant kunj only and will fix the problem by 8 pm positive on tuesday nightr as its just a 10 minute work. At 8:30 pm I called her agfain as nobody had come till then to fix the problem. I was told by Edward Edwin and the next sr team leader that Ms Parineeta has left and that its very unfortunate that the problem has still not been fixed and promised to call back with a solution. 15 hours have passed since then with no call and no technician visit at our residence.
On Sunday, 10th July, I have submitted the payment for tata sky for four months. I need Consumer forum to take up the matter seriously for all the stress that we have been going through by continuosly calling the customer care for tata sky with no results for 48 hours and rude obnoxious behaviour of the tat sky team. I NEED FULL PAYMENT OF TWO CONNECTIONS THAT WE HAVE AT HOME AND FULL PAYMENT THAT WE HAV DONE SO FAR TO TATA SKY.
Tata sky has a brand name and thats the reason why so many people have been mislead into buying it. I am no exception. I bought it and had my installation appointment on 29/09/07 between 1.00 to 5.00 pm. Specially for that i re-scheduled my other commitments. Till now nobody has come nor i have got any call. I feel that they are no better than the local cable operators. Dont promise if u cant deliver. Ratan tata take ur stupid box back or treat as carity from me to ur organization (to you).
I had recently ordered TATA SKY over the internet. I got a call from the marketing department and subsequenlty placed the order. I also paid advance for whole 12 months of subscription. I was told that installation charge of Rs 500 will be included and I was fine with that. I was assured that no other installation charges would be levied after that. Subsequently, after the engineer came and installed the device, an additional charge of Rs 500 was levied on the pretext of long cable. I felt very cheated.
On top of that, my repeated complaints have not gone anywhere. Everytime, I call customer service, I am told that the matter is being looked into and that someone will call me back and the matter will be resolved in 24 hours. Several hundred hours have come and gone by. Meanwhile my service has been discontinued even after I paid for he hole year subsription. My customer Id is: [protected].
I have taken the Tata Sky connection on last sunday and enginer from the Tata sky ( thrid party) done the installation on the Sunday and told me that my settop box will get authorized within the 30-45 min. after 2-3 hours i callled the thrid party and tata sky customer center and they told me that Some service is down and your authorization will be done tommrow. Again I called up them on Monday and Tuesday and the give me different ans. Still it is not authorized.
I purchased 42 inchesLG plasma tv from Lotous bhoopal on 02/11/10 and along with tv as per scheme one tata sky voucher was provided to me and as per voucher i register the product from my cell no. [protected] and send the massage to 56633 on 02/11/10 and got the return message from the center" your request has been successfully registered, our service team will get back to you within 4 working hrs. It is regretted and even 13 days have been over after registration no one has turned up to my home for providing the tata sky set up box and other peripherals till date and when i talked to lotus executive they gave me no. of mr. rajesh - [protected], I talked to him in the matter on 07.11.2017 and he promised me that it will be installed on or before 09.11.2017 but all is in vain, now mr rajesh who is i think tata sky provider in bhopal is not attending my call despite of nos.of calls I tried . By this response form the company representative, I can add that tata sky is hopeless satelite tv in provider in india.
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Hi,
I had ordered a Tatasky connection for my brother Rajesh Singh in December 2017 on phone. The number I used to call was [protected]. Post that I cancelled the connection in first week of January knowing that he already has purchased one. The amount has not been refunded to me yet. I had paid Rs. 4000 by credit card. I have been calling Tatasky regularly since past 3 months, but it has been of no use. They have been telling me, that my request has been forwarded to appropriate department and someone will get back to me. Please help. You can reach me at ashishkumarsinghbhu@gmail.com. The complaint number they gave me was 1-[protected].
Regards
Ashish
I have purchased Tatasky yesterday .
I have discussed all details with Mr.Nayaab of tatasky.
But I am totally dissatisfied with the entire deal.
I have chosen Super Saver Pack, which as per him
Is a combination of all 3 packages.
I have categorically asked him regarding Colors & Pogo.
He said these channels are part of your package.
Also as per him, I will get Fun Learning pack free for 3 months.
Now after installation, I found Fun Leaning pack & Colors is not part of my package.
I have chosen Tatasky over Dishtv.
Dishtv offered me monthly package of Rs.220 as per my requirement, but due to mis interpretation of your sales team,
I have purchased Tatasky & paying Rs.100 more.
Now I am filling cheated.
I will not advise any one to purchase Tatasky in future.
my tata sky remote not working properly since 05 days pse direct nearest tatasky dealers to exchange
ur services r vry vry vry vry...poor n disruptive
tata sky per G36, shara news36, e tv 36garah nahi ata hai pls .in chanels ko chlu kijiye