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MultiChoice Africa / DSTV Customer Care Service

2

MultiChoice Africa Pty. Ltd.

144 Bram Fischer Drive
Randburg
South Africa

Customer Support Phone Numbers

+27 11 289 2222(Johannesburg) 168 143
+27 12 422 2222(Pretoria) 44 58
+27 31 710 2222(Durban) 39 41
+27 21 508 2222(Cape Town) 51 72
+27 41 395 2222(Port Elizabeth) 13 29
+27 51 503 2222(Bloemfontein) 11 16
+27 11 289 3000(Switchboard) 14 24
Mon7:00 AM - 11:00 PM
Tue7:00 AM - 11:00 PM
Wed7:00 AM - 11:00 PM
Thu7:00 AM - 11:00 PM
Fri7:00 AM - 11:00 PM
Sat7:00 AM - 11:00 PM
Sun7:00 AM - 11:00 PM
Plus

MultiChoice Africa / DSTV Complaints & Reviews

MultiChoice Africa / DSTV / repeated movies and programmes

An
Anne Hartman on Feb 16, 2019

Same movies and programmes showing for months at a time. There is thousands of movies... why the same stuff over and over? It's not worth paying every month to look at the same stuff. I'm not satisfied with Dstv services. There is a lot of complaints about this. Do you read your customer'...

MultiChoice Africa / DSTV / dstv explora

Ma
Mahlatse Diale on Feb 16, 2019

The Explora I bought about 22 months ago in 2017, started with a message that the hard drive is corrupt and needs to be formatted two weeks ago. I formatted the hardrove as instructed, I was able to have PVR for another week, then exactly a week later it said the same thing, this time...

MultiChoice Africa / DSTV / bad service

St
Sthembiso Mohlathe on Feb 15, 2019

I am one of those people shutting down my account with DSTV for their lack of good service amongst other things. Recent matter that has pushed me over the cliff is the bad service with my refund issue with them. I accidentally paid 12000 instead of 1200 and immediately when I realised I called...

DSTV / home viewing

Lo
Louie5 on Feb 14, 2019

Why do dstv alway take away Indian channel and our the price up you'll have so many channel that show scrap even movies are only repeated and now you say see bollwood will stop being aired is that not racist toward the Indian community why must is Indian pay so much just to see crap...

MultiChoice Africa / DSTV / poor service delivery from multichoice sa after several attempts

Ak
AKruger on Feb 13, 2019

I have been struggling with multichoice since december 2018 to receive my r500 takealot voucher, for discontinuing the walka service, after purchasing the walka device a few years ago. I have phoned 7 dec 2018 (ref nr: 47039141i33) - no follow up/no voucher received. I have phoned 19 dec...

MultiChoice Africa / DSTV / pathetic customer service for a huge well known company!

Ja
Jacelyn Odessa Ganesh on Feb 11, 2019

Good morning I am sending this email as I have actually reached the final stage of an irate customer. Multichoice account number - 62933199 Last year towards the end of september some time my husband received a call from dstv advising about the special that they currently running at...

MultiChoice Africa / DSTV / service suspended

Vh
VHurt on Feb 8, 2019

I had my DSTV reinstalled after 2 years. This was on the 24th of January. I was told by a lovely consultant that I had until the 24th Feb to pay R475 rand which I took that there must have been a credit from my previous account therefore did not have to pay the full premium package for the...

MultiChoice Africa / DSTV / account

Th
TheoB on Feb 7, 2019

Good day, Please could I have details for management at dstv. I am sick and tired of my services being suspended for an dstv agent that messed up my account. Every week they advise me that this will get escalated and a manager will call me to sort out this issue. Up until today no...

MultiChoice Africa / DSTV / refund

Rh
Rhynier De Klerk on Feb 7, 2019

I am not receiving my refund from you and you refuse to let me speak to a senior manager (managers are escalated through e-mail only - well so sorry to bother!!)... I had lodged the refund with journal escalations, whom just did not return any calls (they cant as you are not allowed to...

MultiChoice Africa / DSTV / old/outdated movies and repetition

Sl
slenda on Feb 7, 2019

I am a concern customer who have been experiencing unsatisfactorily service interms of channels that is: 111, 112, 110 movies that are playing are 20 years older and hence we are paying for the services every month and also fee are increasing every year I see no reason why do we have to...

MultiChoice Africa / DSTV / payment not received

Ch
Chantelle Stander on Feb 7, 2019

Good day, I would like to lay a complaint against 3 of your consultants. My service has been suspended due to payment not received, yet payment was made on the 2nd of February 2019. I spoke to 2 of your consultants on the 2nd of February, via live chat. First Consultant was Tumelo Lekhera...

MultiChoice Africa / DSTV / I bought new decoder and lnb, on september 2018,

El
Elvis Mulaudzi on Feb 4, 2019

my LNB not working since december 2018, i have try to call a guy who install my dish, nowhere to be found, i contact dstv guys, they ask all details of company that install my dish, i gave them, they said they will come back to me, but didn't, i don't know if i will get help from u guy...

MultiChoice Africa / DSTV / weekly disconnection of services

Mr
MrsJH on Jan 31, 2019

My services are disconnected every week since the start of Dec 2018 I have to call in every week requesting reconnection of services when this first started they said I had not paid in nov i had to email bank statement as proof of payment now its a june 2018 payment thats not appearing had...

MultiChoice Africa / DSTV / price lock

Ri
Ridwan Asmal on Jan 30, 2019

I was offered the price lock at r749.00 in November 2018. Since then I've been charged r899.00 per month, and after speaking to the consultant today the 30th of Jan 19, only be told that if I take the price lock offer, I will be charged r949.00 per month. This is after 2 months of calling the...

MultiChoice Africa / DSTV / call center

Br
Brenca on Jan 28, 2019

I had a problem with xstraview had a e143 error so i called a installed.They came fix the cable, then i phoned and they couldn't clear the e16.I spoke at least to 4 diff persons of which 2 didn't know what they doing, even the installer got furious.My problem now its still not working and...

MultiChoice Africa / DSTV / price lock billing account

Go
Gontse Tsutsi Mashiane on Jan 25, 2019

Good day, I experienced a bad service with Multichoice. Currently I don't have a service because of their careless mistakes when I called call center they failed to assist. All i want is for them to come and collect their decoder and I will use another service provider. After 12 months of...

MultiChoice Africa / DSTV / billing and debit order

Al
Alta Bronkhorst. on Jan 25, 2019

Goodday for the Last 3months I have to Phone each month for the wrong amount being deducted from my Account. I have the Explora Price locked but each month I have to Complain because the debit order is not fixed. You People do not pay me bak for the amount that you take that is to much...

MultiChoice Africa / DSTV / disconnection of my dstv for no reason

Sa
SamoraQ on Jan 23, 2019

My dstv keeps on being disconnnected every week, i called the call centre more than 10 times and i spend more that R200.00 on calls in order to sort out my matter, they always say they will check and come back to me and they never come back to me, the customer service in the call centre i...

MultiChoice Africa / DSTV / dstv customer service

Ph
PhoenixAsh on Jan 21, 2019

Hi! I'm a DSTV customer who has recently been experiencing extremely poor service from Multichoice/DSTV. I've been subscribing to DSTV plus the Indian bouquet since 2015 and in November last year I started having trouble with my decoder. I tried contacting the customer service center and a...

MultiChoice Africa / DSTV / payments

Ma
Madlaba on Jan 19, 2019

Was in arrears with my account and needed to pay R435 to reconnect. I have gone online to pay on the 29/12/2018 and I was informed to pay R323 to reconnect my services which I have done. Today I get a text saying my services have been suspended as I owe R435, which was not updated when I...