MultiChoice Africa / DSTV review: Unfair treatment of clients 1

I applied for fibre with dstv in March, it was activated and I used it without problems until end of June. When I called dstv, they claimed they could not see the fibre. After a month of back and forth, it was discovered that openserve did not see an active internet service provider linked to my router and it was disconnected and allocated to another client. I ended up contacting openserve directly to get a new router installed on 6 july - I was offered a 30 day free trial and I informed dstv not to activate until after my free trial due 6 august. They activated it anyway. I called in to query my bill because in the sales call, they didnt disclose to me what the subscription would be - I requested to cancel as it is not what I signed up for. They advised me to pay cancellation fee of R4000 which I disputed because they did not even connect my services, they did not even send me a contract so that I can read through it and if I was not happy, give me the opportunity to cancel within the cooling off period. To this day, I am not connected because of their incompetence, now they want to hold me liable. I want nothing to do with them, I want them to cancel and I am not paying any cancellation fees.