CB Satellite and Cable TV MultiChoice Africa / DSTV refund on a double payment

MultiChoice Africa / DSTV review: refund on a double payment 8

Deon Potgieter of US

May 15, 2018 4:31 am EDT

Review updated: Nov 02, 2023

Featured review

I accidentally made two payments on my DSTV account, as I did an EFT via ABSA bank and the first payment didn't show, so I assumed it didn't go through, however on the 8th of May I realised the mistake when checking my bank account, as I had to pay my Telkom account and all of a sudden there were no funds available to make the payment. I contacted Multichoice and spoke to a lady Katekani (great person and very helpful), however after 32 emails, copies of my bank statement (to proof that I have made two payments and Katekani also confirmed that she can see that I made two payments on their system) and my ID copy I am still waiting for the refund. Even after she confirmed that the refund has been successfully submitted and I just need to check my account, I received an automated e-mail this morning to request the same documents again and the person (Sylvester) who sent the email cannot be contacted in any way.

If you provide me with an email, I can foward you the related communication.

First of all why do they need proof of payment if they can see on their side that I made two payments, why does it take so long to conclude such a small query. I believe that their staff is either incompetent or their system is set up to stall customer payments for their own benefit, which is against the consumer law of South Africa.

Deon

8 comments

Add a comment

Gift4

1 comments

Gift4 of ZA

Sep 25, 2020 5:21 am EDT

Verified customer

Hi I accidentally paid R4841 instead of R400 . How do I get refunded?

Ndavhe

Thohoyandou, US

1 comments

Ndavhe of Thohoyandou, US

Apr 15, 2021 9:37 am EDT

Hi, I accidentally made two payments of R560.00 each, one after another . Can I be refunded for the other one as I dearly need it . I did that by mistake

Jasmine Kubheka

1 comments

Jasmine Kubheka of US

Jul 06, 2021 7:53 am EDT

Hi
I made a incorrect payment to DSTV I've been struggling since the for 2 weeks to get a refund, this a more than 10k. DSTV service was stopped as they realized it was done incorrectly, but the refund still not back.

Eddie Mangwane

Midrand, ZA

1 complaint

1 comments

Eddie Mangwane of Midrand, ZA

Aug 27, 2021 12:45 pm EDT

Verified customer

I just made a mistake yesterday I paid multichoice twice, I've been sending emails and wattsap from yester I did send everything they asked for but I don't get help, I think multichoice is here to rip customers, they don't care about us, nothing unreliable staff

Eliki

Seshego, ZA

1 comments

Eliki of Seshego, ZA

Oct 07, 2021 12:17 am EDT

Verified customer

Hi I accidentally paid more than I should have.please help me with a refund

Samson babatunde

Mowe, NG

1 comments

Samson babatunde of Mowe, NG

Aug 05, 2023 12:02 pm EDT

Hi, I accidentally made two payments of

each, one after another . Can I be refunded for the other one as I dearly need it . I did that by mistake

More

shilz Mama Ka Thando ND Hlelo

Limpopo, ZA

1 comments

shilz Mama Ka Thando ND Hlelo of Limpopo, ZA

Oct 04, 2023 8:56 pm EDT

hi... I accidentally made duplicate payments to my dstv account, please can I be refunded

Tlalane Merriam vanwyk

Welkom, ZA

1 comments

Tlalane Merriam vanwyk of Welkom, ZA

Nov 02, 2023 6:43 pm EDT

Verified customer

Hi accidentally over paid 1750 instead of R175. I did send copy of everything they needed but still nothing .how long does it takes .

MultiChoice Africa / DSTV - account payments 69

Resolved

MultiChoice Africa / DSTV - multichoice not explaining true conditions of dstv explora price lock contract deal 22

MultiChoice Africa / DSTV - sexual activity on cartoon network 4

MultiChoice Africa / DSTV - reconnection fees 8

MultiChoice Africa / DSTV - dstv accounts 1

Resolved

MultiChoice Africa / DSTV - I changed our account and banking details. I was not informed that we had to cancel the former acccount I TOOK THAT FOR GRANTED

MultiChoice Africa / DSTV - re-runs

MultiChoice Africa / DSTV - refund 2

MultiChoice Africa / DSTV - call center 4

MultiChoice Africa / DSTV - Double payment of monthly subscription

View all MultiChoice Africa / DSTV reviews and complaints

MultiChoice Africa / DSTV Contacts

MultiChoice Africa / DSTV phone numbers

+27 11 289 2222
+27 11 289 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 273 273 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 294 294 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number

Johannesburg

+27 12 422 2222
+27 12 422 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 88 88 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 99 99 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number

Pretoria

+27 31 710 2222
+27 31 710 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 50 50 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 51 51 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number

Durban

+27 21 508 2222
+27 21 508 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 69 69 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 94 94 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number

Cape Town

+27 41 395 2222
+27 41 395 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 17 17 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 40 40 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number

Port Elizabeth

+27 51 503 2222
+27 51 503 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 14 14 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 26 26 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number

Bloemfontein

+27 11 289 3000
+27 11 289 3000

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 38 38 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number

Switchboard

More phone numbers

MultiChoice Africa / DSTV emails

help@dstv.com

100%
Confidence score: 100%

Support

MultiChoice Africa / DSTV address

144 Bram Fischer Drive, Randburg, South Africa

MultiChoice Africa / DSTV social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Nov 18, 2024
View all MultiChoice Africa / DSTV contacts