CB Satellite and Cable TV MultiChoice Africa / DSTV refund on a double payment

MultiChoice Africa / DSTV review: refund on a double payment 8

Deon Potgieter of US

May 15, 2018 4:31 am EDT

Review updated: Nov 02, 2023

Featured review

I accidentally made two payments on my DSTV account, as I did an EFT via ABSA bank and the first payment didn't show, so I assumed it didn't go through, however on the 8th of May I realised the mistake when checking my bank account, as I had to pay my Telkom account and all of a sudden there were no funds available to make the payment. I contacted Multichoice and spoke to a lady Katekani (great person and very helpful), however after 32 emails, copies of my bank statement (to proof that I have made two payments and Katekani also confirmed that she can see that I made two payments on their system) and my ID copy I am still waiting for the refund. Even after she confirmed that the refund has been successfully submitted and I just need to check my account, I received an automated e-mail this morning to request the same documents again and the person (Sylvester) who sent the email cannot be contacted in any way.

If you provide me with an email, I can foward you the related communication.

First of all why do they need proof of payment if they can see on their side that I made two payments, why does it take so long to conclude such a small query. I believe that their staff is either incompetent or their system is set up to stall customer payments for their own benefit, which is against the consumer law of South Africa.

Deon

8 comments

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Gift4

1 comments

Gift4 of ZA

Sep 25, 2020 5:21 am EDT

Verified customer

Hi I accidentally paid R4841 instead of R400 . How do I get refunded?

Ndavhe

Thohoyandou, US

1 comments

Ndavhe of Thohoyandou, US

Apr 15, 2021 9:37 am EDT

Hi, I accidentally made two payments of R560.00 each, one after another . Can I be refunded for the other one as I dearly need it . I did that by mistake

Jasmine Kubheka

1 comments

Jasmine Kubheka of US

Jul 06, 2021 7:53 am EDT

Hi
I made a incorrect payment to DSTV I've been struggling since the for 2 weeks to get a refund, this a more than 10k. DSTV service was stopped as they realized it was done incorrectly, but the refund still not back.

Eddie Mangwane

Midrand, ZA

1 complaint

1 comments

Eddie Mangwane of Midrand, ZA

Aug 27, 2021 12:45 pm EDT

Verified customer

I just made a mistake yesterday I paid multichoice twice, I've been sending emails and wattsap from yester I did send everything they asked for but I don't get help, I think multichoice is here to rip customers, they don't care about us, nothing unreliable staff

Eliki

Seshego, ZA

1 comments

Eliki of Seshego, ZA

Oct 07, 2021 12:17 am EDT

Verified customer

Hi I accidentally paid more than I should have.please help me with a refund

Samson babatunde

Mowe, NG

1 comments

Samson babatunde of Mowe, NG

Aug 05, 2023 12:02 pm EDT

Hi, I accidentally made two payments of

each, one after another . Can I be refunded for the other one as I dearly need it . I did that by mistake

More

shilz Mama Ka Thando ND Hlelo

Limpopo, ZA

1 comments

shilz Mama Ka Thando ND Hlelo of Limpopo, ZA

Oct 04, 2023 8:56 pm EDT

hi... I accidentally made duplicate payments to my dstv account, please can I be refunded

Tlalane Merriam vanwyk

Welkom, ZA

1 comments

Tlalane Merriam vanwyk of Welkom, ZA

Nov 02, 2023 6:43 pm EDT

Verified customer

Hi accidentally over paid 1750 instead of R175. I did send copy of everything they needed but still nothing .how long does it takes .

MultiChoice Africa / DSTV - account payments 69

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MultiChoice Africa / DSTV Contacts

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MultiChoice Africa / DSTV emails

help@dstv.com

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MultiChoice Africa / DSTV address

144 Bram Fischer Drive, Randburg, South Africa

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Nov 04, 2024