MultiChoice Africa / DSTV
Reviews and Complaints

So we decided to disconnect our dstv due to the pandemic and saving were we can. Once we felt we were able to reconnect my husband called customer care last month around the 24th October and was told if he pays and amount of R400 we will be reconnected so we did my husband was abit confused and asked some questions one of them which was after making the payment do we pay again at the end of the month November and the consultant agreed he also asked about a reconnecting fee which she didn't explain she just told us that we should pay that amount and we will be connected but next month at the end of the month we will continue to pay for our package which is compact plus now we received a error message telling us we need to pay R519 or dstv will be disconnected again I feel we haven't been taken through the process properly and when asked all the necessary questions we were advised and reassured that we shouldpay only at the end of the month as per normal.

A lady had asked me to pay her dstv account as her services was suspended. I called customer care that services are paid for the customer and should be reactivated, services were never reactivated only until 7 calls and countless services were activated. Customer had lost interest asked me to get a refund as her dish is still off. Upon requesting a refund they requested my banking details which I sent. Billing escalations replied back saying they need the owner's permission to refund even though cancelled services. They emailed me customers private contact number and cancelled customers account all without her consent. Been a week still didn't get my refund.

Hi, I am trying to downgrade my package but have phoned numerous numbers to no avail as there is no choice for downgrading. I have sent messages on your whatsapp number as well as sms message to no avail. Please contact me urgently. I want to know which package includes the channel 189. I started phoning in august 2020. I would like someone to contact me and provide me with the package that includes channel 189 as well as some of the radio stations such as 821 and 720, etc. But is cheaper than the one I currently have, if there is such a package. Kind regards

Bad service from lerato! I have been trying to downgrade from the 15 october 2020 via whatsapp and online self service.
I called dstv to downgrade my account. The same account I upgraded. I called a second time after lerato put the phone down rudely in my ear just my luck this same rude witch picks up the phone again. I then explain what I have been trying to do. She says she could assist but now needs to speak to the account holder I glady transfer her to my husband who is the account holder and she is rude again! That is it dstv I will now be cancelling my subscription with you. With so much competition now and many options your staff are still rude and arrogant. Plus your updated whatsapp system is *. You say we can do everything on there. What is everything? Because I have been trying to schedule a downgrade from mid october. Then after lerato giving us attitude she still says that we must still pay 1290 for our account. You guys are rogues. Netflix here I come!

On the 31st October my house was hit by lightning my Decoder and various other electrical appliances was hit and broken.

I went to Multichoice on the 01st November to get my decoder fixed, as I do have insurance. So they gave me a new decoder, however now I need to get a dstv installer as the decoder is new and Myne was old.

The installer came yesterday and I now need to get a smart switch and other parts because of the new decoder. All in total will cost R2000.

So now that I do the right thing by having insurance I have to pay R2000 to get the decorder to function correctly. We my old decorder was perfect.

I phoned several times with no success. Every time they say that technical dept. working on it.
When you select a movie it ask high or low and once you picked nothing happen.
It just don't download at all.
What am I paying for.
This is now 3 months that I can not watch movies on Showmax. It just happen all of a sudden. Was working perfect.
There is nothing wrong with my internet connection.
Clearly the complain personnel is not adequately trained or is not interested in solving my problem.
MCHOLTZHAUSEN ID [protected]
CELL 27+[protected]

I was debited twice for my monthly dstv subscription. The first one wasn't successful and I proceeded to do it the second time which was successful. Only for me to receive a double debit alert later. So they charged me twice

Multi choice I'm writing in as frustrated as one can imagine. I've been wasting my airtime through out the whole day trying to het my services activated but no one helps me. They say I didn't pay whereas I did. Even sent proof of payment to show I have paid but no one helps me. Please kindly activate my services urgently.

Can someone please get back to me as soon as possible as I have just found out DSTV has logged x2 active DPP contracts to my credit profile?

Client number: 95565109

When I called into your service centre at 15:53 today (29/10/2020) the consultant told me that I am no longer on the price lock plan. So how am I paying the price lock rate (R959) but I am no longer on the plan?
Why is there x2 plans on my record marked as active?

I need this removed as a matter of urgency!

Customer Number 9112715, e-mail: [protected]@absamail.co.za. Cell [protected].

After upgrading to Explora2 + Decoder Internet connector, following a total of ±12hours, 4 different agents, over 5 days (since Thu 22/10 - Wed 28/10) via chat help service no resolution to Showmax not available as a package. Escalated today by agent Ayanda for 2nd time to tech team. See Chat via Whatsapp this AM with Agent Ayanda. Agent sorted out some issues this AM. Have connected WiFi to decoder successfully. Activated Showmax with 6-digit code twice. Kept on getting error code "402 - Payment Required" My account up to date. Now Showmax just not available as an "add-on package" in DSTV Self-Service or on/from my decoder. Please prioritize for resolution.

When I called you guys everyone says their confused so what must happen? Premiums went up no one knows what's happening

Good day,

I tried to add a decoder on an account of another DSTV customer. I did everything required and received a response from one of the employees at multichoice on the 4 April 2020 confirming that the documents received were sufficient but the previous account for this decoder owed R516.27. She indicated that this needs to be done before they could help with change of ownership.

I paid this on the 24 October 2020, on Saturday but instead of me getting assistance, I was told the ID number was not clear. I sent that and I was told by one agent that all was in order and everything would be up and running in 15 minutes but after 2 hours everything is still the same.

I also received another email from different agent saying I need to fill in new forms as the first ones are not clear. This after I sent an email with all the communication including where one of the agents confirmed everything to be ok.

I emailed, I called the call Centre and I requested the manager's contacts but no luck.

I just don't know what to do but going through the same process of obtaining the forms, getting them filled in, getting the supporting documents certified and submitting is not an option as it involves costs.

Please help

Jafta
[protected]

Yesterday I got a call from a agent phoning from dstv/multichoice. They say it was a servant about dstv. Great I thought. Something to talk about. But then they started talking about how many people live in the house and the age. Then they ask if I had a build in shink in my house and if I had a indoor toilet. That is where I stopped the conversation. What the hell has that to do with dstv? DSTV is a service provider for tv. My toilet has nothing to do with DSTV. If you want to know something for DSTV, then start asking what shows we like and what we would like to see on tv. Like not showing the same programs over and over and the same films over and over. Like I feel now, I will share this on Facebook and cancel my DSTV. The price for dstv is just going up and you keep on cancelling good channels.

Dear Sir/madam
MY reference: [protected]

I hereby inform multichoice that I am dissatisfied with your service.

My reasons are as follows:

On the 15th October 2020 I paid my monthly installment due for the family package. I paid an amount of R450, 00 via EFT.

On the 16th of October 2020 I decided to upgrade to the premium package and was then informed that I am in arrears.

I was so disappointed as I am regularly paying my account and not in arrears as my history of my account speaks for itself.

I had to pay R1392, 00 to get connected to the premium package.

I was informed by Radioland in Worcester that another decoder was linked to my account.

I heard that 3 decoders were connected to my dstv account.

and was given the information from Radioland in Worcester. I don't have such a decoder L1600033081 at my home.

I never gave Dstv or anyone consent to activate a 3rd decoder in the month of September.

I called Dstv customer care on 16 October 2020 and was referred to a person named Mrs. Linda Ngzi.
She conveyed to me that the reason why I was in arrears was because of a 3rd decoder that was linked automatically to my account.
She conveyed to me that this decoder automatically became active, but without the clients consent.

I only have only 2 decoders at my house . one PVR decoder with serial number P400740019 and another decoder as an extra view with serial number MCS IS20 V604980495X2.

I never enjoyed the privilege of any 3rd decoder linked and is dissatisfied.

I was given the assurance to be called back on the matter, but never was contacted again.

This is indeed unprofessional service.

I have decided that If I don't get positive feedback that I will discontinue with the services of the premium package, because of this bad service.

I am therefore requesting a refund as I never consented to a 3rd decoder being linked to my account.
I suffered financially because of bad service.

My wife also phoned on Monday the 19th of October 2020 and she talked to a person named Briton Danille as we never got any feedback.

He would arrange that the customer be called back and I never got any feedback.

I am indeed taking this matter further as I indeed have legal recourse in this matter.

I am writing this email, because I received a bad service.

I hereby inform Dstv that I will never give anyone permission to connect a decoder without my consent.

I inform hereby that I don't give consent to do any changes to my account or package without myself providing my identity and doing the transaction myself.

I hope to hear from you soon.

Yours sincerely

Regards

Bradley Baron
[protected]

I upgraded my DSTV from Compact back to Premium about 2 weeks ago and was told the new debit order including pro rate would run with next debit order on the 28/10/2020. DSTV has suspended my services as of today 21/10/2020 because of outstanding amount not paid. I called in and spoke to a guy by the name of Avumele who told me to pay in R 197.00 and my services would be activate ASAP, which I have done. The services was still not activate, so I called in again and spoke to a lady by the name of BRITTANY who the told me that I must now pay in R 250.00 to activate my services, I disputed this as I have been given incorrect info by all these agents, Brittany was gonna put me to a supervisor and then it cut the call. I am not happy with the services I have received by DSTV and I want the reconnection fee to be refunded back to me as the info I was given was from your agents and was incorrect. Please sort this out ASAP.

On the 29th September I called in to schedule a downgrade from family view to easyview and I was insured it's done, I called again on the 2nd of October to confirm my downgrade and I was advised it's been scheduled for the 5th as it's my pay date and I must pay R129.
On the 6th my account was debited an amount oF R360 Wich was not the agreed amount and when I called no 1 could assist. I reversed the money on the 10th as no one was getting back to me and made a payment oF R129 Wich was the agreed amount. now my service has been suspended and I've called more than 6 times and no One seem to be ablE to assist, the lAst person I spoke to by the name of Lindo told me I need tO pay a certain amount for my TV to be reconnected.
So my question is why must I be panalised for a mistake that was done by your staff by failing to do a downgrade because I did make a request for it in time.

My contact number is [protected]
ID Appreciate if someone can get back to me with a solution ASAP

We linked our Dstv, Late August the other Dstv started giving us an E 16 error during the day and only playing at around 3am to 6am. we called the call centre it played for hours and gave us an E16 Error again. we called for more then 5 times to no avail. Now this month they are both not playing but giving us an E16 Error message whilst we have paid. when we go to your offices they send us from pillar to post. We payed but not getting any service. What is more upsetting is that we payed and still wasting more money on transport going from province to province. Others tell us that the account does not exist, the system says "do not help" yet when we pay the account is there.
I have never been this frustrated in my life.

ID number is [protected]

I have been having problems with dstv for some time now. 29/09/2020 i contacted dstv via their live chat to find out if i had any outstanding amounts as i wanted to reconnect my services. The consultant AND thr dstv whatsapp app said my account was 0.00 thus i requested that my servicew be reinstated, to which the consultant goodness, informed me that i must pay R580 for my services to be connected. I specifically asked and made sure that the information i asked for was given to me more than once as i asked repeatedly and they said that it was the amount to be paid for reconnection. Which i paid on 01/10/2020 and sent proof of payment to them which they reconnected my services. On 14/10/2020 my services were disconnected and it still needed to be active. I went on live chat and struggled the whole day that a manager phone me, after numerous lies from consultants about the manager being in a meeting since 8am i was informed that he left without calling me and the consultants just didnt care. Another consultant phoned me and we had a huge argument because he is making this whole thing out as if it is my problem. He does not listen to what the client has to complain about because it looks like that dstv is in the business of training their consultants to lie to clients and steal their money. I as client also requested the chat history as per law i as consultant am intitled to it as well the consultants just brush it of or just dont want to give it to the clients which we are entitled to. I have also sent this to carte blanch as well. This needs to stop. I told the manager that either they reconnect my services or they refund my money and fire the consjltants he plainly just said no to all. He is arrogant and rude as are the consultants and not helpfull at all. This complaint needs to be taken seriously as this is not the first time this has happened to me as a client

DSTV reference and date: 60148292i23 10 Sept 2020, 60148292i40, 60148292i44

We called DSTV a month ago to reconnect, spoke to Bevan who provided us with the banking details to facilitate the process and provided us with the amount that we needed to pay and a reference number. payment was made. connection still didn't happen as promised we had to call again, then send proof of payment in order to get connected. No a nice process at all. We requested that the debit order be reinstated, which didn't happen and now our services disconnected, further to his you want to still charge me a reconnection fee of which was completely your fault that you didn't reinstate the debit order. How are you solving for me your Customer? This service is shocking and has left me thinking do I even want your services? My husband called and was told that someone will look into the recording and get back to us, still not happened, when he called this morning he was insulted about wanting to watch DSTV for free, what is that? I want this sorted, compensated and an apology for your error.

Im a customer that is paying for 2 decoders but the one is not working on the 15th of August 2020 ibought a new decorder because the one i had was faulty and i ask the lady who was assisting me at the shop to cancel the one thats was faulty she said she already canvelled it so now the carelessness of an agent makes me double charged of a faulty decorder and a new one how do i fix it ?The shop name is Gizzoz Dstv Mtubatuba thank you