MultiChoice Africa / DSTV
Reviews and Complaints

My DSTV Now login all of a sudden has not worked for over a month. I have called into Multichoice 4 times and still has not been resolved. The Agent promise to comeback to me and they don't. Nobody phones me about the progress of the incident, I have to phone the customer service line every time and start the query over although I have a reference number [protected]. My customer number is [protected].

My ID number: [protected]

My DSTV has not been working since +- 25th October.

I am watching DSTV on my Smart TV's and I kept on getting a message that I am logged on to more than 1 device.

I called the callcentre 28th October and they told me that DSTV had a technical problem with the Smart TV's and they are busy resolving the problem.

I called again on 31 October and they then took me through a 1h30min process of troubleshooting and doing this and that... one of my TV's were playing and the other was not and told me that DSTV is not compatible with some Hisense and Samsung TV's since October.

The Tv it wasn't playing on was a new TV I bought in Apr. I called the store and told them about my problem, and they acknowledged that there is problem with DSTV and the Smart TV's.

Because of this I called Multichoice back again and spoke to Patricia

Time: 13h39 Date: 31 Oct

ref: [protected]-I71

I asked her to cancel my subscription as it is of no use to me.

My Debit Order still went off my account today 03rd Nov.

Despite that my DSTV channels are restricted and on the chat line they told me that this is so because my account is closed. Why are you still deducting money.

Multichoice is really a waste of time. I have had endless problems over the time that I was a subscriber.

IT IS REALLY DISGUSTING!

Fozia Sulaiman - [protected]

I am writing this on behalf of my pensioner father who is the account holder but I have been assisting him with this matter as he is old.

This whole mess up started when a cashier incorrectly paid dstv when my father was going to pay for his accounts.

We then called dstv call center to ask for the refund and this was on the 6th of September 2022. A consultant then asked us to forward a copy of my father's ID and bank statement with an account number where the refund should be paid into of which we sent it the same day around 6pm. The following day the billing escalation sent an email verifying the refund and requested the proof of payment which was sent the same day. My father was called by a consultant and he confirmed his details for securitypurposes. We were then informed the refund will be sent within 7 working days of which this did not happen. I then called dstv to find out what's happening and only for the consultant to tell me the previous consultant did process our claim and that she will do now and that means we must wait for another 7 working days. Till this day my father still has not received his refund, I called dstv again today and only for the consultants to tell me they don't have the banking details where the refund must be sent to. I asked to speak to the manager but the manager has no interest in talking to me only sends back the consultant to me and I'm not interested in talking to consultants anymore because I've spoken to 5 with no help with this matter. I am very disgusted with the services we've received. What was the whole point of sending documents and confirming with consultants over the phone if nothing has been done?

Good peter I have a problem with dstv I have order dstv explored they come and instaled so now the problemi am facing is that they told me to pay 3800 of which we never agree about so in september they take 899 in my bank after that they stop my viewing as I speak my dstv is close when I call them they told that they will fix my problem since they didnt do that and my name is on itc now because of them with poor service what should I do

I contacted a DSTV Installation service provider on [protected] Gerard who on Monday 31 October 2022 sent Bisnet Technical Solutions to install a new LNB, once done they then originally wanted to charge me R2,625. After further discussions, they then wanted to charge R1,823 of which I informed them that I could get a brand new DSTV Explora, with Dish, LNB, Cable and Installation for R1,699. I seriously think that DSTV needs to look at who they accredit as their recognised installers. I am sure that these people, as they saw that we are pensions, thought that they could drastically overcharge us. When I contacted Gerard he was not at all interested in what I had to say.

its becoming a bit sickening that the dstv decoder keeps on crashing, in the past 6 months this is my 4th decoder, i cannot keep on going to an outlet to change the decoder and they provide me with refurbished device that crashes after a month, after complaining to the insurer, they gave me a new decoder and guess what this one gave up also. this is beyond frustrating. i pay a premium price every month for the past how many years and is this the kind of service one receives. something needs to be done i cannot keep on going to an outlet to change decoders, i am really sick and tired of this and demand that something gets done. the above is putting my frustration lightly in comparison to how i actually feel about this. please can someone get this resolved

I have streaming Dstv with my Fibre and Chromecast for over 4 years now. It worked until 3 weeks ago. I have called the call centre and went through various tasks to fix this. Nothing can be fixed. I have also tried on various TVs and still have the same problem. I pay my Dstv on time sine inception, and can't pay for a product I can't watch. I have been watching Netflix, showman, prime video, bbcbrit and don't have any issues streaming to my TV with my chromecast.

Please can your IT department maybe check any code they have implemented that has impacted it subscribers. I'm tempted to cancel my subscription due to this issue.

ENQUIRY REFERENCE NUMBER : [protected]



hi

Please note all my services have been cut off. Please fix the billing too as multichoice is payed in advance therefore I only owe 5 days. Someone will be here the whole week so if you want to get the rooter you can get it. It’s so sad that it had to end like this but with the economy so bad fraud can not be tolerated at all costs. And I still asked for the ombudsman to report this frauds.

I just spoke to one of your agents who insists I pay the 1700 before they close the query. DSTV has really given me a bad taste in my mouth I honestly now don’t want anything to do with it. You sold me a an internet package worth R999 with everything included. I have been enquiring about this for more than three months. I was refunded for other months and was told because pricelock department sold it like that they would waiver the extra view and recording amount and that was confirmed in September 2022. In October 2022 they charged me R1300 and I asked them to rather cancel it as I was not going to go through this every month since October started I’ve been on this query being told they are waiting for recording they told me they would fix it before the debit order. It was not fixed, I reversed my debit order and told them to cancel everything. This morning everything was cancelled but I am being told I still need to pay. Pay for what when DSTV is paid in advance which means since I have no access to it I don’t pay. I can’t just pay just for the sake of paying and nogal pay 1700 that two months in advance for something I won’t watch. Please fix this, I am searching for information to open a fraud case against you. You are practically stealing my money and you can’t put off everything and leave the internet and charge five times for it when it’s the very thing that has cut ties between me and multichoice. No ways I’m not wasting my money I am also not being fooled. Cancel there’s better services out there and train your stuff to understand the product.

I am told the problem can never be fixed so can they cancel the fraud. I am ok without. Can the also re embers me for my calls money

Kind Regards

Ms TN Matebula

[protected]

I recently contacted the online help service asking why I cannot cast this app to the tv. I gave them all the necessary information they needed according to their check list. I was told that they will escalate it to the technical department and the matter should be sorted with a 24 -48 hour period. Its now 4 days later and the problem is still their

I've been contact you hotlines and whatsapp groups since 8 and it's 10 now my dstv is still not playing.. The lady I spoke to said I mst go in and have them fix the problem I mean in East London eastern cape you only have 1 store in Vincent.. Why have the whatsapp and the chat room if no1 is gna help you.. I received the worst service ever and yet you have to pay every month jst to watch this thing.. I really upset as I used my last money to please my kids and pay this thing that's now not working for there comfort.. I hight disiponted and would like a refund of my money right away.. I can't waste my time on this.

Good day, My name is Alicia I've been calling back and forth trying to get my account sorted I have spoken to 4 advisors that left me on hold and I got cut off because I didn't have enough airtime they never bothered to call me back. I spoke to two managers that was not very helpful or knowledgeable one promised me a call back within 10 minutes but never did. I called from number [protected] I gave them my number even though they can see it. I had to explain myself over and over again. I have gone to the extent to send my bank statement they managed to connect my service after many calls and explanation. but the service is disconnected again this morning. Please bare in mind that I sent two email no response and also messaged on hello peter they said they will look into the matter no response further and twitter but no luck. they keep saying that I have missed a payment and keep adding charges on my account my service is disconnected again this morning i do not have the energy to speak to any one anymore. complaint ref [protected] and complaint ref [protected]. Please help

I keep on getting error 16 when call multichoice they place me on hold for more than 15 minutes the only person that was able to clear this error was Tsepang Lepakeng while when I spoke to Siphosihle she refused to provide me with her surname call reference is [protected] she was the most useless agent I don't weather is she hired to sit the for the internet or what.The error came back on the 14 of October I called today spoke to Nolubabalwa Bhoqwala who placed me on a hold and told me she will get back to till now she hasn't I spoke to Nokubongwa Mncineka still nothing I'm at the point where I want to scream my heart out proof of payment was sent to multichoice I got a reference number for proof of payment only Tshepang was able to help can y'all get him to call me back since he is the only agent knowing what he does there immediately now and today [protected]

Good day

I'm typing this email with utter disappointment and I'm disgusted with multichoice's customer service. I called your call center on the 20 sept and spoke to Thandiwe reference for the call is : [protected]-i015 were we were in agreement that she will automate the system to disconnect the services on the 30/09/222 and the surplus funds will be credited back in to my account. She asked me to send through the documents, which I did on the same day, and the following day I received a call from a different lady telling me I did not attach my id copy which I did on the 21st 09, (please see attached as proof that documents were sent) using the same subject but until today I have not received my refund. I'm so glad that I have disconnected my services with you guys. After I have been a loyal customer to you and have never been behind with payments instead I have been paying you in advance. I was told the Sla is 7 to 14 working days and this is way over your turn around time!

the most irritating part is when I call again no one seems to know the person I spoke to. And I'm told that the surplus amount is less than what I was advised on the 20.09.22 due to the insurance that went through on the 10/10/22 which was not supposed to happen had your staff member did what she was supposed to do!. I want what ever deducted in the month of October reversed.

I want my money back immediately. The full amount as per discussed on the 20/09/22 with no deductions and I will not follow the process from the start I have already waited almost 20 days for my money. I want my money with Immediate effect or trust me I will be escalating this nasty customer service further.

Looking forward to your prompt response. If not I will escalate further.

My number is: [protected] Patricia Nkosi customer number: [protected] email address: patricia. [protected]@fnb.co.za

[protected]

Good day

This price look it’s a scam

Am writing today to complain of the service I have received lately from multichoice. I have always had a compact with PVR service, on this PVR service 1 extra view was included, I was paying a total of 539, I received a call on august from one of your employees and was informed that they can offer the same services that I had for a locked price of R499 monthly, however I must switch to a contract. I agreed and one of your installer came to do installation, am surprised now that I am told to pay an amount way more than what I was paying before agreeing to this contract, I have tried unsuccessfully to get someone to help me either cancel this contract or we keep to what we agreed on, I believe your calls are recorded and would like to request that the call be retrieved so to authenticate my story

03 May 2022 you deducted R278, 01 July 2022 you deducted R 261 & 01 august you deducted R 375

They deducted all this money before I can join the contract while I was still paying cash

My contract started on 1 September 2022 deducted R499-00 the one that we agreed

01 october you deducted R 473, but still I had to pay balance of R554.22 extra , next moth the installment is sitting at R 650 -00, am confused because I don’t know what am going to pay next month

I will appreciate your agent assistance in this matter, ( last month you suspended your services and multichoice deducted money from my account, multichoice started deducting money before I join the contract ( 03 may 2022 ,01july 2022 & 01 august ) I had to reverse because I was not on contract and surprised why are they deducting because there was no contract

Regards

livhuwani

For the month of September my debit order went off for my access and 50GB package. But no 50GB was loaded. So I phoned the dstv customer service 3 times and they said they will escalate the problem. They said they will phone me but no phone call yet to date and no 50GB. I'm really considering canceling my subscription if something is not done soon or taking legal action. I've been a loyal dstv customer for years now. I was expecting quality service but not!

Today at 09:14 I made a direct transfere to a dstv account, I were supposed to pay R700 but I make a mistake of transferring R7000,

I quickly went to the bank, and the bank told me that they cannot reverse it since the dstv is a big account, and partnered with the bank.

I came to dstv walk centre, where I was told they can only reverse the money after 7 days, at this time I don't have anything to survive.

Itumeleng Maimela, branch manager cannot be found, lunging Buthelezi, was trying to help but told me the amount cannot be paid back today, DSTV Randburg

I'm still waiting for the answer from the manager, whom is Itumeleng Maimela.

I made a chat call on August 1 2022 to cancel our Streaming subscription as I had no income as our contract with employer expired. They assured me that it was canceled and would not go off anymore.

On August 2 I was shocked to see the sms that they did deduct the amount of R 699.00. I chat called again and they informed me that I should have cancelled it on the self service website too, something they did not tell me the day before. I did this immediately while busy on the chat. They then assured me we would be refunded within 5 to 14 days. Great. (After 17 days we started phoning [protected] and I must tell you it's been lies lies lies lies lies lies and more lies. It's either that or no one has a clue what they are doing. It is 50 days tomorrow, yes 5 days goes in there 10 times and 14 days goes in there 3.5 times...can you see why I believe Multichoice is a Tsotsi-company? Can you see why Multichoice looks like a scam artist?

If you look on the system apparently it shows that we now have R 631.00 left as credit. Multiple agents and supervisors promised us that it would be paid today as they agreed it was ridiculous, only to prove themselves liars and we would never be able to reach them again and had to start fresh with a new agent and a new supervisor the next day. My wife spent 236 minutes on het phone and I depleted my 780 minutes accumulated airtime minutes on Monday 19 September while I was on the phone with a supervisor and got cut off as I had no more airtime. He didn't even try to phone me back.

No matter what avenue of communication we explored , chat, phone or e-mail we always received different information and promises that turned into lies. Then ( 12 September 2022) they sent me to a customer care center in Brits, and it turned out it doesn't even exist any more. Can you see why I am at this stage again where I just want to start cursing again?

On Saturday, 17 September 2022 at about 9h30, I was told by another supervisor that she can see that the refund is showing approved on the system but they can't pay it because it was a card payment and that I have to go to Capitec bank and ask them to reverse the transaction. She told me that I should be there at 11h00 and she would phone me back to explain to the Capitec agent what to do.( isn't this just lovely...at last someone who will phone me back with a solution and to help me get it resolved...But she turned out to be not only a big fat liar but a cunning and cruel prankster as well as I was making a big [censored] of myself at the bank. She never called)

I went back to Capitec on Monday 19 September and asked them if they could somehow reverse the payment as the Multichoice supervisor said it could be done. They said they can do it with a letter of consent from Multichoice and it would cost me a further R80.00. This after Multichoice also took R68.00 for something that wasn't my fault. But I guess that's how the corporate bullies go around their normal operations. Sickening I tell you.

For two days now I've been e-mailing to get this consent letter for Capitec and I have been IGNORED FLAT. 30 mails sent (delivered and even read receipts received) - 0 replies. SICKENING.

HOW CAN A BIG COMPANY LIKE MULTICHOICE NOT AFFORD TO PAY R699-00 BACK TO A CUSTOMER THAT WAS WRONGLY TAKEN FROM THEM.

AND IF YOU DON'T HAVE THE MONEY WHY NOT JUST TELL ME AND NOT WASTE MY DIESEL TO DRIVE TO YOUR NON-EXISTANT SCAM CENTER OR WASTE MY 1016 MINUTES ON YOUR CALL(SCAM)CENTER MAKING YOUR AGENTS AND SUPERVISORS LOOK INCOMPETANT AS NOTHING THEY SAY OR PROMISE EVER REALISE.

If this new line of communication is really by means of giving me feedback or even resolving my refund I would really love it and I would never want to hear anything from Multichoice again.

You asked for as much info as possible so I included a few emails. I wish I had the voice recordings. Multichoice makes their workforce seem like politicians. Nothing like empty promises, but so bloody convincing I would almost vote for them after I ended the call.

if you don't want to go through everything... here is my id nr to help you...

HJC Grobler

[protected] 6

[protected]

ENQUIRY REFERENCE NUMBER : [protected]

(PS: I left my cell number but don't worry , I know you won't phone me)

From: Kobus Grobler

Sent: 20 September 2022 01:22 PM

To: 'Help @ DStv'

Cc: '[protected]@dstv.com'

Subject: it has been over 50 days. this is [protected]@!ked up beyond comprehension. can you explain your actions? FW: ENQUIRY REFERENCE NUMBER : [protected]

Importance: High

From: Kobus Grobler

Sent: 20 September 2022 11:38 AM

To: 'Help @ DStv'

Cc: '[protected]@dstv.com'

Subject: FW: ENQUIRY REFERENCE NUMBER : [protected]

Importance: High

ENQUIRY REFERENCE NUMBER : [protected]

I WILL BE SENDING THIS EMAIL EVERY HOUR UNTILL YOU RESPOND!

From: Kobus Grobler

Sent: 16 September 2022 02:19 PM

To: 'Help @ DStv'

Cc: '[protected]@dstv.com'

Subject: ENQUIRY REFERENCE NUMBER : [protected]

Importance: High

Good day

Can you please send me a confirmation that my refund is ready on your side and that you are unable to process due to lack of card details, as stated on the phone.

Please also include the amount, so that Capitec can do the transaction from their side.

Kind regards

Kobus Grobler

From: Help @ DStv

Sent: 04 September 2022 02:39 PM

To: [protected]@stywelyne.co.za

Subject: Re: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

ENQUIRY REFERENCE NUMBER : [protected]

Good day

Thank you for contacting us.

I have tried to call you both on the above mentioned number, there was no response.

Please let us know when will it be convenient for us to call you back.

Please let us know should you need further assistance.

Warm regards

Pheello

On Fri, 2 Sep at 3:08 PM , Kobus Grobler wrote:

Kobus Grobler :

Good day

Let’s see if this email works…… I have fwd the correspondence below, just so you can see how long we have been struggling with this issue and understand our frustration.

I have attached both my and my wife’s ID’s, the proof of payment and my bank account details. The DSTV account is in my name but the payment came from my wife’s card, so that is why I am attaching both and her card details as sent below.

Card nr: 5284 **** **** 1790 .

My wife’s card that made the payment. But the other people said we must give my details and id because its my account. That’s we we gave my details

We need that money to buy FOOD as I lost my job and that is where this whole disaster started…… a whole month ago. I really don’t care if you pay into my or my wife’s account…..PLEASE JUST GET IT DONE!

No regards at all

Kobus Grobler

[protected]

Hermien Grobler

[protected]

From: Kobus Grobler

Sent: 30 August 2022 04:04 PM

To: 'Help @ DStv'

Subject: RE: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

Afternoon

Any news, feedback? This is beyond ridiculous how we should wait a hole month to get a refund. Is your company, DSTV, bankrupt or just devious tsotsies? Or is it just a case of big companies trampling on the little guys, bullies? I wish I could figure it out so I would have a better idea of how to proceed? Could it just be that it’s not the company and rather incompetent personnel? Which I suspect to be the case, by the way. Maybe you are just part of an everyday company as I get sent back and forth everyday and get different stories everyday and get different promises everyday and still nothing happens everyday.

Please help me to help you become a today company…where you can give me an answer today, help me today, refund me today and give proper customer service today.

Still frustrated everyday for the whole of August until today

Kobus Grobler

[protected]

From: Kobus Grobler

Sent: 29 August 2022 01:05 PM

To: 'Help @ DStv'

Subject: RE: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

Thank you

Hope that’s everything now 😊

From: Help @ DStv

Sent: 29 August 2022 11:10 AM

To: [protected]@stywelyne.co.za

Subject: Re: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

ENQUIRY REFERENCE NUMBER : [protected]

Good day Kobus

Thank you for responding

Kindly note that when your ticket was closed, it was temporarily closed, due to no responds from your end for more than 3 days, I am am glad to inform you that your ticket is re-opened

Please note that I have tried contacting you as per your request on @ 11AM you line rings to voicemail. In this regards, payment is reflecting on your wife bank account, we will need her ID copy so that we send the money back from source

I am hoping to hear from you as soon as possible, so that we resolve your issue, Apologies for the delay and the confusion you have experienced with our services

We will be awaiting for response

Regards

Thapelo

On Mon, 29 Aug at 10:11 AM , Kobus Grobler wrote:

Or can you please confirm that you received these details below. This is a very URGENT matter. I have been struggling with this for 4 weeks now.

PLEASE HELP!

From: Kobus Grobler

Sent: 28 August 2022 09:53 PM

To: '[protected]@dstv.com'

Subject: FW: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

As you can see I did respond so there’s no valid reason to close this email as per the email I just received

Thank you

From: Kobus Grobler

Sent: 28 August 2022 09:34 PM

To: 'Help @ DStv'

Subject: RE: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

Morning

Our reception is non existent inside and we have to go out of the building to have reception.

Card nr: 5284 **** **** 1790 .

My wife’s card that made the payment. But the other people said we must give my details and id because its my account. That’s we we gave my details

Thank you

From: Help @ DStv

Sent: 26 August 2022 03:38 PM

To: [protected]@stywelyne.co.za

Subject: Re: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

ENQUIRY REFERENCE NUMBER : [protected]

Dear Customer,

Thank you for your email,

I called 15:33 on [protected] to no avail, apologies for the delay in assisting you,

Please note because you have made a card payment, the first 4 and last 4 digits of the card are usually sufficient for payu to be able to identify and verify that it was your payment and refund back to the card,

Because the statement is for Mrs Grobler but id copy sent is yours, it confuses the process as to who should be refunded, kindly advise convenient time to speak to you

Kind Regards

Zandile Sithole

On Fri, 26 Aug at 1:39 PM , Kobus Grobler wrote:

I don’t find it funny, sorry

We spoke to someone yesterday again that assured us everything is fine now and that the payment would be made. We specifically asked a few times are you sure…yes yes yes.

Please find attached a bank statement as I can not ask for a pop on a digital purchase.

ARE YOU SURE THIS IS ALL YOU NEED?

ARE YOU SURE THIS IS ALL YOU NEED?

ARE YOU SURE THIS IS ALL YOU NEED?

ARE YOU SURE THIS IS ALL YOU NEED?

PLEASE LET ME KNOW IN ADVANCE WHAT THE EXCUSE WILL BE TOMMORROW SO I CAN PREPARE

WHERE TO CAN I ESCALATE THIS?

I’M NOT GETTING ANYWHERE FROM THE 2ND OF AUGUST…..IT’S 24 DAYS NOW THAT I’M STRUGGLING TO GET MY MONEY BACK…..IS THIS ACCEPTABLE PRACTICE FOR DSTV ? REALLY

FEDUP BEYOND COMPREHENSION

KOBUS GROBLER

From: Help @ DStv

Sent: 26 August 2022 11:26 AM

To: [protected]@stywelyne.co.za

Subject: Re: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

ENQUIRY REFERENCE NUMBER : [protected]

Dear Dstv Customer

Thank you for contacting Dstv

Please note that for the refund to be processed, a proof of payment is required.

Please attach the proof of payment for assistance.

Should you need further assistance please do not hesitate to contact us via email, WhatsApp ([protected]) or on +[protected]

Kind Regards

Noluthendo Kumalo

[protected]:986130

[protected]:986130

[protected]:986130

Attachments :1. hermien id.JPG

2. account_statement DSTV.pdf

3. Kobus ID.JPG

4. AccountDetails.pdf

[protected]:986130

Hi

My name is Noxolo , My ID no [protected].

Early this month I have requested for DSTV internet package , The DSTV sales consultant contacted me I requested for 220GB together with my compact she gave me a price of R809 , only to find out that she gave me 110GB with compact at R905 which is not what we had agreed on , i had called multichoice contact Centre for recording to confirm that indeed what i have now is what i had requested they said they can't give me that recording as this sales department issue. i am extremely unhappy about this and i want to cancel because this not what i had asked for.

I have a problem with my account. Last year I was approved for price lock and the service was never rendered and the continue to charge me. And I was not aware Until I find my Name listed at the ITC. So falsefully accused me and charged for the service you never rendered. I called many times last year spending my airtime and energy and never get positive response. The fact that you have discredited at the ITC making my name look bad for some months. I want to information to be corrected as soon as possible. You even handed me to the debt collected with wrong information. Ref [protected]

Sekhwama T L M (Ref [protected])

[protected]

[protected]

On the day of 27th of August 2022, I made a payment towards my subscription of which I am a day earlier as the initial day of payment it's 28th of every month. My services were still disconnected on the 29th of August 2022. I lodged a call of which I also emailed my proof of payment, I was promised to have my services reconnected but they were not still. I called several times with my proof of payment sent 3 times but still my services would be only reconnected for only a few hours and switched off again. This has caused so much inconvenience as I'm using airtime for to log calls. I have asked to speak to the manager in line or supervisor, I was promised a call back but a day passed without having one. I called back again and I was told there's no manager or supervisor available. It's been 14 days already since the month started and we have been unable to view WHAT I PAID FOR! I wrote an email demanding my money back but still my email was ignored.