MultiChoice Africa / DSTV
reviews and complaints

Good day, My name is Alicia I've been calling back and forth trying to get my account sorted I have spoken to 4 advisors that left me on hold and I got cut off because I didn't have enough airtime they never bothered to call me back. I spoke to two managers that was not very helpful or knowledgeable one promised me a call back within 10 minutes but never did. I called from number [protected] I gave them my number even though they can see it. I had to explain myself over and over again. I have gone to the extent to send my bank statement they managed to connect my service after many calls and explanation. but the service is disconnected again this morning. Please bare in mind that I sent two email no response and also messaged on hello peter they said they will look into the matter no response further and twitter but no luck. they keep saying that I have missed a payment and keep adding charges on my account my service is disconnected again this morning i do not have the energy to speak to any one anymore. complaint ref [protected] and complaint ref [protected]. Please help

I keep on getting error 16 when call multichoice they place me on hold for more than 15 minutes the only person that was able to clear this error was Tsepang Lepakeng while when I spoke to Siphosihle she refused to provide me with her surname call reference is [protected] she was the most useless agent I don't weather is she hired to sit the for the internet or what.The error came back on the 14 of October I called today spoke to Nolubabalwa Bhoqwala who placed me on a hold and told me she will get back to till now she hasn't I spoke to Nokubongwa Mncineka still nothing I'm at the point where I want to scream my heart out proof of payment was sent to multichoice I got a reference number for proof of payment only Tshepang was able to help can y'all get him to call me back since he is the only agent knowing what he does there immediately now and today [protected]

Good day

I'm typing this email with utter disappointment and I'm disgusted with multichoice's customer service. I called your call center on the 20 sept and spoke to Thandiwe reference for the call is : [protected]-i015 were we were in agreement that she will automate the system to disconnect the services on the 30/09/222 and the surplus funds will be credited back in to my account. She asked me to send through the documents, which I did on the same day, and the following day I received a call from a different lady telling me I did not attach my id copy which I did on the 21st 09, (please see attached as proof that documents were sent) using the same subject but until today I have not received my refund. I'm so glad that I have disconnected my services with you guys. After I have been a loyal customer to you and have never been behind with payments instead I have been paying you in advance. I was told the Sla is 7 to 14 working days and this is way over your turn around time!

the most irritating part is when I call again no one seems to know the person I spoke to. And I'm told that the surplus amount is less than what I was advised on the 20.09.22 due to the insurance that went through on the 10/10/22 which was not supposed to happen had your staff member did what she was supposed to do!. I want what ever deducted in the month of October reversed.

I want my money back immediately. The full amount as per discussed on the 20/09/22 with no deductions and I will not follow the process from the start I have already waited almost 20 days for my money. I want my money with Immediate effect or trust me I will be escalating this nasty customer service further.

Looking forward to your prompt response. If not I will escalate further.

My number is: [protected] Patricia Nkosi customer number: [protected] email address: patricia. [protected]@fnb.co.za

[protected]

Good day

This price look it’s a scam

Am writing today to complain of the service I have received lately from multichoice. I have always had a compact with PVR service, on this PVR service 1 extra view was included, I was paying a total of 539, I received a call on august from one of your employees and was informed that they can offer the same services that I had for a locked price of R499 monthly, however I must switch to a contract. I agreed and one of your installer came to do installation, am surprised now that I am told to pay an amount way more than what I was paying before agreeing to this contract, I have tried unsuccessfully to get someone to help me either cancel this contract or we keep to what we agreed on, I believe your calls are recorded and would like to request that the call be retrieved so to authenticate my story

03 May 2022 you deducted R278, 01 July 2022 you deducted R 261 & 01 august you deducted R 375

They deducted all this money before I can join the contract while I was still paying cash

My contract started on 1 September 2022 deducted R499-00 the one that we agreed

01 october you deducted R 473, but still I had to pay balance of R554.22 extra , next moth the installment is sitting at R 650 -00, am confused because I don’t know what am going to pay next month

I will appreciate your agent assistance in this matter, ( last month you suspended your services and multichoice deducted money from my account, multichoice started deducting money before I join the contract ( 03 may 2022 ,01july 2022 & 01 august ) I had to reverse because I was not on contract and surprised why are they deducting because there was no contract

Regards

livhuwani

For the month of September my debit order went off for my access and 50GB package. But no 50GB was loaded. So I phoned the dstv customer service 3 times and they said they will escalate the problem. They said they will phone me but no phone call yet to date and no 50GB. I'm really considering canceling my subscription if something is not done soon or taking legal action. I've been a loyal dstv customer for years now. I was expecting quality service but not!

Today at 09:14 I made a direct transfere to a dstv account, I were supposed to pay R700 but I make a mistake of transferring R7000,

I quickly went to the bank, and the bank told me that they cannot reverse it since the dstv is a big account, and partnered with the bank.

I came to dstv walk centre, where I was told they can only reverse the money after 7 days, at this time I don't have anything to survive.

Itumeleng Maimela, branch manager cannot be found, lunging Buthelezi, was trying to help but told me the amount cannot be paid back today, DSTV Randburg

I'm still waiting for the answer from the manager, whom is Itumeleng Maimela.

I made a chat call on August 1 2022 to cancel our Streaming subscription as I had no income as our contract with employer expired. They assured me that it was canceled and would not go off anymore.

On August 2 I was shocked to see the sms that they did deduct the amount of R 699.00. I chat called again and they informed me that I should have cancelled it on the self service website too, something they did not tell me the day before. I did this immediately while busy on the chat. They then assured me we would be refunded within 5 to 14 days. Great. (After 17 days we started phoning [protected] and I must tell you it's been lies lies lies lies lies lies and more lies. It's either that or no one has a clue what they are doing. It is 50 days tomorrow, yes 5 days goes in there 10 times and 14 days goes in there 3.5 times...can you see why I believe Multichoice is a Tsotsi-company? Can you see why Multichoice looks like a scam artist?

If you look on the system apparently it shows that we now have R 631.00 left as credit. Multiple agents and supervisors promised us that it would be paid today as they agreed it was ridiculous, only to prove themselves liars and we would never be able to reach them again and had to start fresh with a new agent and a new supervisor the next day. My wife spent 236 minutes on het phone and I depleted my 780 minutes accumulated airtime minutes on Monday 19 September while I was on the phone with a supervisor and got cut off as I had no more airtime. He didn't even try to phone me back.

No matter what avenue of communication we explored , chat, phone or e-mail we always received different information and promises that turned into lies. Then ( 12 September 2022) they sent me to a customer care center in Brits, and it turned out it doesn't even exist any more. Can you see why I am at this stage again where I just want to start cursing again?

On Saturday, 17 September 2022 at about 9h30, I was told by another supervisor that she can see that the refund is showing approved on the system but they can't pay it because it was a card payment and that I have to go to Capitec bank and ask them to reverse the transaction. She told me that I should be there at 11h00 and she would phone me back to explain to the Capitec agent what to do.( isn't this just lovely...at last someone who will phone me back with a solution and to help me get it resolved...But she turned out to be not only a big fat liar but a cunning and cruel prankster as well as I was making a big [censored] of myself at the bank. She never called)

I went back to Capitec on Monday 19 September and asked them if they could somehow reverse the payment as the Multichoice supervisor said it could be done. They said they can do it with a letter of consent from Multichoice and it would cost me a further R80.00. This after Multichoice also took R68.00 for something that wasn't my fault. But I guess that's how the corporate bullies go around their normal operations. Sickening I tell you.

For two days now I've been e-mailing to get this consent letter for Capitec and I have been IGNORED FLAT. 30 mails sent (delivered and even read receipts received) - 0 replies. SICKENING.

HOW CAN A BIG COMPANY LIKE MULTICHOICE NOT AFFORD TO PAY R699-00 BACK TO A CUSTOMER THAT WAS WRONGLY TAKEN FROM THEM.

AND IF YOU DON'T HAVE THE MONEY WHY NOT JUST TELL ME AND NOT WASTE MY DIESEL TO DRIVE TO YOUR NON-EXISTANT SCAM CENTER OR WASTE MY 1016 MINUTES ON YOUR CALL(SCAM)CENTER MAKING YOUR AGENTS AND SUPERVISORS LOOK INCOMPETANT AS NOTHING THEY SAY OR PROMISE EVER REALISE.

If this new line of communication is really by means of giving me feedback or even resolving my refund I would really love it and I would never want to hear anything from Multichoice again.

You asked for as much info as possible so I included a few emails. I wish I had the voice recordings. Multichoice makes their workforce seem like politicians. Nothing like empty promises, but so bloody convincing I would almost vote for them after I ended the call.

if you don't want to go through everything... here is my id nr to help you...

HJC Grobler

[protected] 6

[protected]

ENQUIRY REFERENCE NUMBER : [protected]

(PS: I left my cell number but don't worry , I know you won't phone me)

From: Kobus Grobler

Sent: 20 September 2022 01:22 PM

To: 'Help @ DStv'

Cc: '[protected]@dstv.com'

Subject: it has been over 50 days. this is [protected]@!ked up beyond comprehension. can you explain your actions? FW: ENQUIRY REFERENCE NUMBER : [protected]

Importance: High

From: Kobus Grobler

Sent: 20 September 2022 11:38 AM

To: 'Help @ DStv'

Cc: '[protected]@dstv.com'

Subject: FW: ENQUIRY REFERENCE NUMBER : [protected]

Importance: High

ENQUIRY REFERENCE NUMBER : [protected]

I WILL BE SENDING THIS EMAIL EVERY HOUR UNTILL YOU RESPOND!

From: Kobus Grobler

Sent: 16 September 2022 02:19 PM

To: 'Help @ DStv'

Cc: '[protected]@dstv.com'

Subject: ENQUIRY REFERENCE NUMBER : [protected]

Importance: High

Good day

Can you please send me a confirmation that my refund is ready on your side and that you are unable to process due to lack of card details, as stated on the phone.

Please also include the amount, so that Capitec can do the transaction from their side.

Kind regards

Kobus Grobler

From: Help @ DStv

Sent: 04 September 2022 02:39 PM

To: [protected]@stywelyne.co.za

Subject: Re: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

ENQUIRY REFERENCE NUMBER : [protected]

Good day

Thank you for contacting us.

I have tried to call you both on the above mentioned number, there was no response.

Please let us know when will it be convenient for us to call you back.

Please let us know should you need further assistance.

Warm regards

Pheello

On Fri, 2 Sep at 3:08 PM , Kobus Grobler wrote:

Kobus Grobler :

Good day

Let’s see if this email works…… I have fwd the correspondence below, just so you can see how long we have been struggling with this issue and understand our frustration.

I have attached both my and my wife’s ID’s, the proof of payment and my bank account details. The DSTV account is in my name but the payment came from my wife’s card, so that is why I am attaching both and her card details as sent below.

Card nr: 5284 **** **** 1790 .

My wife’s card that made the payment. But the other people said we must give my details and id because its my account. That’s we we gave my details

We need that money to buy FOOD as I lost my job and that is where this whole disaster started…… a whole month ago. I really don’t care if you pay into my or my wife’s account…..PLEASE JUST GET IT DONE!

No regards at all

Kobus Grobler

[protected]

Hermien Grobler

[protected]

From: Kobus Grobler

Sent: 30 August 2022 04:04 PM

To: 'Help @ DStv'

Subject: RE: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

Afternoon

Any news, feedback? This is beyond ridiculous how we should wait a hole month to get a refund. Is your company, DSTV, bankrupt or just devious tsotsies? Or is it just a case of big companies trampling on the little guys, bullies? I wish I could figure it out so I would have a better idea of how to proceed? Could it just be that it’s not the company and rather incompetent personnel? Which I suspect to be the case, by the way. Maybe you are just part of an everyday company as I get sent back and forth everyday and get different stories everyday and get different promises everyday and still nothing happens everyday.

Please help me to help you become a today company…where you can give me an answer today, help me today, refund me today and give proper customer service today.

Still frustrated everyday for the whole of August until today

Kobus Grobler

[protected]

From: Kobus Grobler

Sent: 29 August 2022 01:05 PM

To: 'Help @ DStv'

Subject: RE: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

Thank you

Hope that’s everything now 😊

From: Help @ DStv

Sent: 29 August 2022 11:10 AM

To: [protected]@stywelyne.co.za

Subject: Re: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

ENQUIRY REFERENCE NUMBER : [protected]

Good day Kobus

Thank you for responding

Kindly note that when your ticket was closed, it was temporarily closed, due to no responds from your end for more than 3 days, I am am glad to inform you that your ticket is re-opened

Please note that I have tried contacting you as per your request on @ 11AM you line rings to voicemail. In this regards, payment is reflecting on your wife bank account, we will need her ID copy so that we send the money back from source

I am hoping to hear from you as soon as possible, so that we resolve your issue, Apologies for the delay and the confusion you have experienced with our services

We will be awaiting for response

Regards

Thapelo

On Mon, 29 Aug at 10:11 AM , Kobus Grobler wrote:

Or can you please confirm that you received these details below. This is a very URGENT matter. I have been struggling with this for 4 weeks now.

PLEASE HELP!

From: Kobus Grobler

Sent: 28 August 2022 09:53 PM

To: '[protected]@dstv.com'

Subject: FW: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

As you can see I did respond so there’s no valid reason to close this email as per the email I just received

Thank you

From: Kobus Grobler

Sent: 28 August 2022 09:34 PM

To: 'Help @ DStv'

Subject: RE: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

Morning

Our reception is non existent inside and we have to go out of the building to have reception.

Card nr: 5284 **** **** 1790 .

My wife’s card that made the payment. But the other people said we must give my details and id because its my account. That’s we we gave my details

Thank you

From: Help @ DStv

Sent: 26 August 2022 03:38 PM

To: [protected]@stywelyne.co.za

Subject: Re: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

ENQUIRY REFERENCE NUMBER : [protected]

Dear Customer,

Thank you for your email,

I called 15:33 on [protected] to no avail, apologies for the delay in assisting you,

Please note because you have made a card payment, the first 4 and last 4 digits of the card are usually sufficient for payu to be able to identify and verify that it was your payment and refund back to the card,

Because the statement is for Mrs Grobler but id copy sent is yours, it confuses the process as to who should be refunded, kindly advise convenient time to speak to you

Kind Regards

Zandile Sithole

On Fri, 26 Aug at 1:39 PM , Kobus Grobler wrote:

I don’t find it funny, sorry

We spoke to someone yesterday again that assured us everything is fine now and that the payment would be made. We specifically asked a few times are you sure…yes yes yes.

Please find attached a bank statement as I can not ask for a pop on a digital purchase.

ARE YOU SURE THIS IS ALL YOU NEED?

ARE YOU SURE THIS IS ALL YOU NEED?

ARE YOU SURE THIS IS ALL YOU NEED?

ARE YOU SURE THIS IS ALL YOU NEED?

PLEASE LET ME KNOW IN ADVANCE WHAT THE EXCUSE WILL BE TOMMORROW SO I CAN PREPARE

WHERE TO CAN I ESCALATE THIS?

I’M NOT GETTING ANYWHERE FROM THE 2ND OF AUGUST…..IT’S 24 DAYS NOW THAT I’M STRUGGLING TO GET MY MONEY BACK…..IS THIS ACCEPTABLE PRACTICE FOR DSTV ? REALLY

FEDUP BEYOND COMPREHENSION

KOBUS GROBLER

From: Help @ DStv

Sent: 26 August 2022 11:26 AM

To: [protected]@stywelyne.co.za

Subject: Re: [EXTERNAL] FW: Capitec Bank account details for Mr Hermanus Grobler.

ENQUIRY REFERENCE NUMBER : [protected]

Dear Dstv Customer

Thank you for contacting Dstv

Please note that for the refund to be processed, a proof of payment is required.

Please attach the proof of payment for assistance.

Should you need further assistance please do not hesitate to contact us via email, WhatsApp ([protected]) or on +[protected]

Kind Regards

Noluthendo Kumalo

[protected]:986130

[protected]:986130

[protected]:986130

Attachments :1. hermien id.JPG

2. account_statement DSTV.pdf

3. Kobus ID.JPG

4. AccountDetails.pdf

[protected]:986130

Hi

My name is Noxolo , My ID no [protected].

Early this month I have requested for DSTV internet package , The DSTV sales consultant contacted me I requested for 220GB together with my compact she gave me a price of R809 , only to find out that she gave me 110GB with compact at R905 which is not what we had agreed on , i had called multichoice contact Centre for recording to confirm that indeed what i have now is what i had requested they said they can't give me that recording as this sales department issue. i am extremely unhappy about this and i want to cancel because this not what i had asked for.

I have a problem with my account. Last year I was approved for price lock and the service was never rendered and the continue to charge me. And I was not aware Until I find my Name listed at the ITC. So falsefully accused me and charged for the service you never rendered. I called many times last year spending my airtime and energy and never get positive response. The fact that you have discredited at the ITC making my name look bad for some months. I want to information to be corrected as soon as possible. You even handed me to the debt collected with wrong information. Ref [protected]

Sekhwama T L M (Ref [protected])

[protected]

[protected]

On the day of 27th of August 2022, I made a payment towards my subscription of which I am a day earlier as the initial day of payment it's 28th of every month. My services were still disconnected on the 29th of August 2022. I lodged a call of which I also emailed my proof of payment, I was promised to have my services reconnected but they were not still. I called several times with my proof of payment sent 3 times but still my services would be only reconnected for only a few hours and switched off again. This has caused so much inconvenience as I'm using airtime for to log calls. I have asked to speak to the manager in line or supervisor, I was promised a call back but a day passed without having one. I called back again and I was told there's no manager or supervisor available. It's been 14 days already since the month started and we have been unable to view WHAT I PAID FOR! I wrote an email demanding my money back but still my email was ignored.

The DSTV guys that do private jobs are becoming very dangerous. One of them came to check my TV, he was intoxicated, smelling of alcohol in the middle of the day. He didn't say theres a call out fees, after he checked the TV he demanded call out fees. I asked him why didn't he say ther was call out fees before coming, considering they come around when they in the vicinity. He became aggressive, threatening and insulting.

His name is Marlon. No [protected]

Customer # 575962X5, premium subscription. Date of problem: 28/8/2022. Showmax not working. Error code 402. Whatsapp help used to attempt to resolve. Very slow. Would send code to fix problem. Never received. Foned

[protected]. Background noise made hearing the (UN)helpful operator near impossible. I complained about this and her reply was that other operators were on help calls. Not true. Very loud SOCIAL conversation. No solution to lack of showmax from operator. Eventually she old me that the reason showmax wasnt working was because our premium subscription no longer entitles us to ALL showmax titles and that we need to pay an additional R250/ month for ALL showmax titles. LIE! Last night, I foned the same help line number and got a black gentleman who couldn't have been more polite and helpful and there was NO background noise. Problem turned out to be that the tv was unconnected to showmax. Operator talked me through the generation of a security code and I was able to access showmax on my laptop and enter the code from the tv screen, Now all showmax titles are available.

I am very disturbed by Multichoice, paying an instalment then they still debit and debit in my account then still switch of my services, i had just made a payment which i normally do every month but still they debit my account, telling me that the payment reflects but also being told that i had deposited another money which never happened, now the instalment is more from R450.00 to R650.00 i don't even konw how possible that is...i m typing this my services are disconnected and i had payed the full amount on the 15h of August 2022. today its 12 September my services are disconnected, last week they disconnected my service times already,

I purchased a decoder on the 25.08.22 it was then installed on the 27.08.22 the offer at game was purchase a decoder for 599 and get 1 month free dstv compact.. It lasted from the 27 of Aug to the 9th of sep and then I was cut off... I phoned in I was connected but charged and then cut 1 day later and charged again yet the agent who spoke to me said the matter was esculating... I phoned in on the 11th for reconnection I spoke to 6 different agents who could not help me and kept putting me on hold.. I then drove to galleria multichoice where I spoke to a lady that asked me to email Jonas malepo my proof of purchase and the decoder box with the promo on it so he could clear my bill and reconnect me... The whole day went by I got no response and phoned the call center back they asked me to email them the exact same things but failed to respond... How can I be billed for a 1 month free service... Can multichoice start training agents on their promos so they can actually start helping customers rather then wasting our airtime... I have noticed they rather put you on hold then tell u they can not assist and its not fair to pay so much for a standard decoder. Then be cut off and billed for something free and then waste airtime on agents who don't know or are not trained in these matters... Till now I'm disconnected when I got on the media platform I got a response they dealing with it but if it says free and the problem is on multichoice how does that becomes the consumers problem for being cut off... All more attention to customers will so

My customer number is [protected]. On the 6 August 2022 I paid R429 to DSTV streaming on the platform provided for DSTV Compact. I have never been a DSTV customer before. DSTV banked my money on the 10 August 2022. See attached full report from FNB bank showing exact time of transaction, 14h50. Something went wrong and DSTV did not allocate to my account. I was open and honest about the fact that I am not great with the internet and perhaps paid into the wrong account, but it was on your DSTV platform so is definitely one of your accounts. Despite this it is now the 9 September and despite many many many emails nobody from the accounts department has ever called me. In addition to this the call centre staff have seen and acknowledged the payment and tried to connect me and now my account is registering that I have to pay RECONNECTION charges. Which makes no sense since I have never been CONNECTED in the first place. I have 10 reference numbers and now due to my agitated emails to [protected]@dstv.com, [protected]@multichoice.co.za, instead of calling me, they have blocked me. Not one call from accounts at all? I have repeatedly sent files in JPEG and PDF (they only accept PDF) format and still nothing.

The reference numbers I have are: [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected].

CAN YOU HELP ME PLEASE.

I have a lot more data in PDF format including a screenshot of the email I received and the button I pressed online to pay the R429 and attached the full bank statement with all codes showing the transaction. On the DSTV app I downloaded on my phone I owed R581 a couple of days ago and today R469. I'm very confused because firstly I do not have a service and secondly the service I asked for is R429. Please can someone that is alive and not a computer explain where on earth these figures come from?

Please help.

I requested my subscription to be canceled as my contract with dstv has come to and end and after filing a complaint with dstv they said it wil be taken care of as of today I have a outstanding balance on a subscription not used by me.

When I was behind I square up my end of the contract when dstv handed me over to there lawyer so now I'm finish with my 2 years as of last month

This is the only information I have at hand and could find as to after 2 years subscription should have been canceled automatically.

I would appreciate a response as to how to get my account balance

DSTv is billing for Box Office since April to date off which I have never rented a from from Box Office. Both my main and secondary decoders doesn't even show movie history I called the call center several times but no 1 is fixing the issue. I once paid my subscription fee trying to ignore the Box office fee but my services were canceled that is I am being forced to pay for the services I never use. I request Multi-choice to refund all my monies reaped from me.

I had about 2months of not using dstv. Ive decided to reconnect 3months ago. Now the first time the disconnected me after 2weeks of viewing hey sent a [censored]en bill that day.. I call they say I have 2decoders. I know I dont have 2decoders. They say they will cancel the one. Same thing happened 2more times im sitting here disconnected and I dont have money to keep foking out on extra bills. This service is for little kids. Its very unprofessional that 3times im dealing with this rubbish.. Dstv is not even a great service to begin with. Your call center and services are not good

All the staff I dealt with are all incompetent and needs to be trained to offer customer service. It is disgusting to think we pay so much for a service to be bullied by a corporate.

I get charged for a service which I don't use and no agent is helping me.

From Bongiwe, Thandokasi and Ntombovatuko, all empty promise and nobody solves my issue.

I need serious assistance from someone with knowledge please.

Disappointing services and unfulfilled promises

Dstv does not care about their customers they only care about their own benefits, I have been taken from pillar to post for their poor services and promises they gave me the whole last month August 2022

My decorder was not working for the whole month and now I have I must pay again for the service I am not accessing or benefiting for, Since 3rd August I was calling the customer service with no luck of resolutions,

1. They added extra services on my package which I didn't authorize for, I got when I suppose to pay in spar that my subscription is increased from R600 to R800, of which it has been cancelled same-day,

2. Afterwards, my decoder 'S hard drive was not corrupt, according to screen messages, I must call them, they tried to help me over the phone after airtime depleted, spend so much Rands, they send me to their agency, the agency formatted decoder and promised it will work, it was still not working,

3. I whatsapped them again, they said I must bring it in to change it for me, because I am disabled having difficulty in walking, I asked someone to take in for me, it has been changed, but still it's was not working,

4. I have to call customer service again which is yesterday, they again promised that someone from their office will call me back with 011 number, while I waited for call for the whole day, until this morning I was following it up and the lady to me that she can't help me because my service has been suspended, and I must pay for them to help me,

I want to know is it fair for someone to pay for their services that she or he can't access or benefit for? What happened to my last month subscription I paid on the 08/08/2022, and the service was on the 16/08/2022 of R600?

5. For the whole past month, scheduled my programs, but I couldn't watch them, I am on explora but I can't catch up any chance, it keeps in saying "my selected catch up is not available in this country" for the whole month,