MultiChoice Africa / DSTV
Reviews and Complaints

I have been in a constant battle with dstv regarding my account.

Firstly they are inconsistent with their policies, and if you tell them to go back and listen to their so called calls that are recorded they still don't want to accept responsibility for giving customers incorrect information. Then what do they do, hand you over to collectors.

I was behind with my price lock plan and services was disconnected, I phoned dstv to find out the amount I needed to pay because I payed an amount that they said I owed but everytime I receive a statement there is still a huge amount overdue. I spoke to the team leader and he went over my account and explained in detail to my as to why I am owing the amount that is outstanding, with that I still confirmed with him if I payed amount owing of account will be up to date, he still confirmed this. After I payed amount due, received statement again but now there is another amount that is overdue.

What I cannot understand is, I did exactly as instructed by the person working for the company that knows their policies and procedures. They pulled their calls and got confirmation that this person told me to pay the amount.

Who's at fault here. Why can dstv not take responsibility for the incompetence of their staff.

Good morning

This account has fallen behind because the wrong debt or amounts where taken from my bank account on the wrong dates. Once I got paid I would make the cash payment in at checkers.

This problem all started at thr end of march were a payment of r169 was asked from my bank acc on the wrong date. Once I was out of hospital I then made the cash payment at the bank.

I then made an arrangement a debit or was setup again on tbe wrong date. When I got paid I made the debit or amounts at checkers.

My services was then deactivated and was told by an agent that I needed to pay r2000 first during the arrangement and thats why my services was suspended. Now at this point I am absolutely disgusted to say the least because in non of the emails was this ever conveyed to me or even in a phone call.

To make things worse you guys asked for a debit order amount for r149. Now i. Sorry but as a customer yourself if someone says this is your payment for this month, that's what you'll pay.

I have been treated like a dog by this company forcing me to pay arrears but nobody is willing to take responsibility for the mistakes taken place since march this year.

I have banks statements showing the amount u guys asked for and the cash payments I would make the next day. I am not at fault. I was payi g what you guys asked from my account.

When checking the status of this acc it told me to pay over r5000. R5000 for what? I haven't been able to watch dstv for. Months.

I stopped payment because I had enough of being taken for a fool. Nobody is willing to take ownership for the errors that have been made over the last few months.

I want someone to call me urgently. If you plan on calling me tomorrow I will only be available after 4. Dont not phone me before then and leave a note on my acc saying I was not available when I left specific instructions on what time to call me.

Regards
Lizahn

This complaint origin date is march 2018 and they have decided to call me when they want, but iv given clear instructions when to call.

I have asked them to listen to my calls, send me statements and until 2 weeks ago, nothing has been resolved. No body wants to take ownership of the fault that messed up my account. I am at my wits end with dstv. I cant deal with one more call centre agent or anyone on facebook from dstv.

I will be more than happy to email you the thread of messages between the staff and my self. But there there needs to be an end to this crap iv been through with dstv.

I was watching a program and the system just crash and bring stuffs like installation wizard that has step 1 to 5 and have been trying to follow the necessary steps but it's just not coming up. This isn't very frustration, not now that am watching news. I really need a fast response, this is actually the first time am experiencing this kind of situation and have checked the dish outside, everything is in tact. Kindly help me see to this asap 🙏

thank you.

This is the pin: ‭[protected]‬

NAME: Mrs J M RIJKERS

Smart Card NO: [protected]

Cell No: [protected]

I wanted to change my date of payment of debit order from the 25th - month en /1st as I am now a pensioner and am no longer paid on 15th of the month - I was informed that my first payment would be about r200 more to account for the extra days from the 25th to the 1st! There was no answer to the fact that we dont get a refund in february which is 3 days shorter than normal months or pay extra for months with 31 days - we pay per month! I have never heard anything more ridiculous - please could you address this complaint!

Inappropriate content of an advert on channel 136 while watching ‘exploration outer space' this evening- Thursday 21 Feb around 19.30.

An advert started with 2 young adults falling onto a bed staring to undress each other and kiss- they then looked worried at the closed bedroom door as if someone was about to walk in on them, I quickly changed the channel at this point because I was watching this "family" channel with my 3 kids, aged 5, 9 and 11.

Please find out which advert this is, and remove it from all dstv family channels as it is definitely inappropriate in a sexual nature.

Channel 136 states to be discovery FAMILY channel- please check content carefully!

Please I made a wrong on the 19th to this IUC number [protected]
Correct IUC number [protected]
Emuoghenerue Jesutekevwe Joshua
[protected]. Please I have tried sending you guys a mail since yesterday as requested by the customer care. But I've sent over 5 mails, non has worked.. Please help me. It's a dstv account though. I would love it if you guys help me.. I'm tired already and worried my 7000 naira had gone to waste. Please.. Thank you

Same movies and programmes showing for months at a time. There is thousands of movies... why the same stuff over and over? It's not worth paying every month to look at the same stuff. I'm not satisfied with Dstv services. There is a lot of complaints about this. Do you read your customer's complaints? What are you doing about it? Do we have to take our money elsewhere?

The Explora I bought about 22 months ago in 2017, started with a message that the hard drive is corrupt and needs to be formatted two weeks ago. I formatted the hardrove as instructed, I was able to have PVR for another week, then exactly a week later it said the same thing, this time however the Explora could not be formatted. The scary thing is that so many people have complained about the same thing online but Multichoice is not doing anything about it. A friend of mine also had the same problem. This seems like a product error, so why is multichoice not fixing the problem they created?

I am one of those people shutting down my account with DSTV for their lack of good service amongst other things.

Recent matter that has pushed me over the cliff is the bad service with my refund issue with them. I accidentally paid 12000 instead of 1200 and immediately when I realised I called DSTV who refered me to my bank. Called bank and was told the only people who can reverse this was multichoice themselves. I called multi choice and was told to submit ID copy, Proof of Payment and Banking details Confirmation. I provide these on email. This all happened on the 4th Feb 2019.

I got no email respond to confirm receipt of requested documents I sent. I subsequently follow up after two days, and I am told they now was another document for them to process my refund. I oblidged. Then this week again I now get the first communication sent by DSTV saying they now was my bank statement. For have sake I did not take any credit with Multichoice, bank statements are sensitive stuff to be shared to just anyone especially seeing that I am not asking them for credit. Non the less I gave them that bank statement.

Again the only response I got was we are busy processing your refund. No date given of when do I expect my money back.

Apart from these repeats we are bomberded with, lack of new content, lack of Multichoice being inline with the rest of its pay TV competitors (Netflix ETC) one was supporting the company as South African based company. But I am sorry I am moving to streaming services as of immediately.

I cant see myself supporting a company that offers such poor services anymore. Let my fibre line work for me, and besides its much cheaper for me to go that route.

Why do dstv alway take away Indian channel and our the price up you'll have so many channel that show scrap even movies are only repeated and now you say see bollwood will stop being aired is that not racist toward the Indian community why must is Indian pay so much just to see crap on your network do we have to cancell our contract or I think it best to cancell and stream what we want to watch

I have been struggling with multichoice since december 2018 to receive my r500 takealot voucher, for discontinuing the walka service, after purchasing the walka device a few years ago.
I have phoned 7 dec 2018 (ref nr: 47039141i33) - no follow up/no voucher received.
I have phoned 19 dec 2018 (ref nr: 47039141i34) and spoke to a george at the dstv contact centre. He rudely said they cant do the voucher, I need to speak to head office.
I phoned head office 19 dec 2018 (ref nr: 47039141i36) and spoke to a michael who promised me I will receive a follow up call within 24 hours. Still waiting.
I phoned head office 20 dec 2018 (ref nr: 47039141i39) and spoke to a irene who "resolved" it after a 14 minute discussion and promised that I will get the voucher within 24 hours by email. She even double checked my email.
Needless to say, I have not received any communication or the voucher.
I feel adamant that the voucher is due to me and am speechless by the empty promises and poor service delivery.
Anneke kruger
Anneke. [protected]@gmail.com

Good morning

I am sending this email as I have actually reached the final stage of an irate customer.

Multichoice account number - [protected]

Last year towards the end of september some time my husband received a call from dstv advising about the special that they currently running at r699.00.
We accepted the offer, and our dstv was connected. At no given stage did the dstv agent (busisiwe) advise us that this special ends in november.

My husband contacted an agent on friday and she understood him and reconnected the dstv, the very next day (saturday) we noticed that our dstv was disconnected.

This is the part that makes me very, very upset as it has been happening the past two months. Listen very carefully to exactly how we feel as customers that are loyal and pay their account on time:

Firstly I am the person who pays the dstv account on my fnb app every month. I called dstv on saturday, 09 february 2019 around 07:00 and spoken to an agent by the name of bothshelo. I explained to her exactly how I feel. She then viewed our account and advised us that we are in arrears of an amount of zar382.00. I was very confused as I pay the installment amount that is sent to us via a message every month. She then advised me the reason for that amount is because the deal package we had taken in september 2018 ended in november 2018. I then advised her that no one told us that the deal ends in november, because lets be realistic why would we accept a deal that is only valid for two months? She then advised me that a sms was sent to us advising of this outstanding amount that we need paid. Then my question was to her was that if I had paid my installment and only receive that message after I had paid my account, it will be obvious that its a system generated message and I would ignore it as I paid my installment amount that was sms'd to me. She then advised to me that the sms states I quote "thank you for your payment that we have received, however there is an outstanding amount of zar382.00 that needs to be paid". I was then baffled and advised her that I will contact mu husband which I then did. Attached is a screenshot of the sms that we receive every month of an installment amount, and they other screenshot is of the outstanding balance amount which does not state what botshelo advised me. This now made me pissed off to the max! The sms states I quote "your dstv account is due please pay zar382.00". I requested for the call details and agent details of who my husband had spoken to on 24 september 2018. She advised that the agents name was busiswe and the call was around 14:15. The email addresses that this email has been sent to is given by bothselo as I asked her for the complaints department details.

I then contacted the dstv call centre again that day and spoke to a gentlemen by the name of sello around 07:18 am. And asked to speak to botshelo, he advised that the call centre is rather large therefore he is unable to transfer me to her. At that given moment I was already exhausted, irate and wasted enough airtime. He asked me to please explain to him the situation in order to assist. I explained the whole situation to him. I requested to to hear the recording with busisiwe, I also asked him to reconnect my dstv account as I have an infant that watches the kiddies channels hence why we agreed to take the special offer in september. He advised that he cannot re connect it. I then advised him that I am a customer service supervisor for 12 years. Customer service is suppose to be the ideal key in a company. A supervisor can make that authority and I asked him to tell his supervisor to do so. He then said that his supervisor will reconnect it after calls are pulled and investigated. I was promised by sello that I would receive a call by the end of the day, it is now monday and I still haven't received a call! Which is absolutely pathetic service for such a well known company, considering how irate I already am. They just seem to be running away and ignoring the problem instead of solving it!

The third screenshot is off the facebook messenger conversation with dstv on sunday 10 february 2019. My husband advised them the exact samething, and they said they would investigate. Why was I false promised that I would receive a call on saturday? Why are we still receiving sms's that reflect an installment of r788.00 every months? Why were we not advised that this promotion or deal ends in november? You are too quick to disconnect our dstv before investigating and that makes me even more disgusted at this pathetic service. What kind of customer service is this?

Now I want all 03 calls to be pulled out to hear as I want you to hear every conversation. The conversation I request is the first. I want to hear it and then I can go forward with getting attorneys involved.

1. Busiswe call that was on the 24 sep 2019 @14:115

2. Bothshelo conversation with myself that was on saturday 09 february 2019 around 07:00 am

3. Sello conversation with myself that was on 09 february 2019 around 07:18

I will then take this up further with my attorneys about, false information given to customers, false promises given to customers and bad service of just going a head and disconnecting my dstv without having the decency to investigate! I want to also be reimbursed of all the airtime that my husband and myself have wasted on dstv!

I have attached all all the screenshots.

This email will be forwarded to all social medial including dstv on facebook and hello peter so that other customers can also view this experience. I actually feel heart sore for elderly customers/ customers that have been encountering this similar situation and is unaware know what to do going forward. Just remember a poor customer service experience always creates a negative impact on your business no matter how established it is... Companies delivering poor customer service lose customer loyalty, return business, profits, reputation and employees in the end.

I expect to be contacted asap

I had my DSTV reinstalled after 2 years. This was on the 24th of January. I was told by a lovely consultant that I had until the 24th Feb to pay R475 rand which I took that there must have been a credit from my previous account therefore did not have to pay the full premium package for the month.

My online statement said I had 24 days to pay with date due being 27th Feb 2019. My service was suspended today 8 Feb 2019 for non payment.

I phoned the call centre to be told 1. the consultant was wrong and 2. The online account is wrong.
Also my last payment was in December? lol December 2 years ago. they could not even check a date properly never mind sort out my account.

Now I sit without service as they are too useless to know what they are doing and in no way can you get hold of a manager to sort this crap out.

How can both be wrong? That really cannot say much for DSTV staff knowing their jobs or is it just a lack of caring as come month end they still get salaries and who gives a flying f about the public paying their salaries.

So in a case like this who the hell helps you?

Good day,

Please could I have details for management at dstv. I am sick and tired of my services being suspended for an dstv agent that messed up my account. Every week they advise me that this will get escalated and a manager will call me to sort out this issue. Up until today no management has contact me and every time I call in management is conveniently on lunch or in a meeting!

They called me yesterday with regards to setting up my debit order again and I refused to do so until my account has been sorted out.

I am sick and tired of dstv and your pathetic service towards loyal PAYING customers!

I am not receiving my refund from you and you refuse to let me speak to a senior manager (managers are escalated through e-mail only - well so sorry to bother!)... I had lodged the refund with journal escalations, whom just did not return any calls (they cant as you are not allowed to speak to the o so holy department), or called for any follow up: inquiry reference number
1826511
It has now taken 2 weeks for r 5100-00 odd to be refunded (thanks for thinking money grows on my back - pun intended), you are sending me from pillar to post... You lack of service is astounding! I attached my wife's bank statement, id, my proof of payment that the monies you owe me was actually paid to you (by the way... It was dstv that told me I had overpaid the account), as I need the monies paid into her bank account (dstv, does not pay into customers credit cards, they not technologically advanced enough)... To nikki kekana on 5 february... To hear nothing back from her again, and on me following up, to be told the refund was again rejected... I need to follow up constantly with dstv to find out what is happening with my account - how is this customer service? My new reference number as of 13:15 today-7 february 2019 ref:[protected]/i255 may I be submerged in calmness and patience, this situation is beyond belief! Ps - copying and pasting on social media, as to warn other consumers of your total inability to service your customers (customer for over 15 years that is!)

I am a concern customer who have been experiencing unsatisfactorily service interms of channels that is: 111, 112, 110 movies that are playing are 20 years older and hence we are paying for the services every month and also fee are increasing every year I see no reason why do we have to pay so much hence we receiving old /outdated movies repetition of on other channels that is 174, 175, 171, 321 etc.

please review this as soon as possible because we cannot pay so much and only receiving unsatisfactorily service

thank you

Good day, I would like to lay a complaint against 3 of your consultants. My service has been suspended due to payment not received, yet payment was made on the 2nd of February 2019.

I spoke to 2 of your consultants on the 2nd of February, via live chat. First Consultant was Tumelo Lekhera, he confirmed that payment of R 202.30 was due to reconnect my service for February 2019. Payment was made and proof there off was emailed to him. My service was still not reconnected. I then spoke to another consultant via live chat Marchelle Dlamini, she confirmed that R 769.20 was due so I made the payment. My service was reconnected. She was helpful.

This morning it was suspended again. Spoke to Rhengu Manganyi via live chat, confirmed that payment was made, sent the proof of payment and I was informed that I have to wait 24 - 48 hours for payment to be allocated to my account. This is inconvenient for me. The consultant was not helpful at all.

Urgently tend to this matter and reconnect my service.

my LNB not working since december 2018, i have try to call a guy who install my dish, nowhere to be found, i contact dstv guys, they ask all details of company that install my dish, i gave them, they said they will come back to me, but didn't, i don't know if i will get help from u guys, when i follow up, they always say we will come back to me. i almost a two months now. no watching tv in my house, am paying every months for nothing .

My services are disconnected every week since the start of Dec 2018 I have to call in every week requesting reconnection of services when this first started they said I had not paid in nov i had to email bank statement as proof of payment now its a june 2018 payment thats not appearing had to email statements for that too still nothing is resolved 10 weeks later. Every week someone promises to fix the problem and get back to me but never does. This is the poorest service i have ever received. The staff is very incompetent and arrogant and of no help at all. I would never in my life recommend dstv/multichoice to anyone if it wasnt for my family i would have cancelled/terminated my services long ago. The amount of time and money i spend trying to solve this issue is pathetic for something that isnt even my fault i make sure my subscription is paid every month and this how they treat paying customers. Im annoyed and angry at this never ending situation. I pay so much money monthly for the most disgusting service

I was offered the price lock at r749.00 in November 2018. Since then I've been charged r899.00 per month, and after speaking to the consultant today the 30th of Jan 19, only be told that if I take the price lock offer, I will be charged r949.00 per month.
This is after 2 months of calling the call Centre on numerous occasions.

The service received to date has been appalling, can someone acknowledge what was offered and maintain multichoice honor and customer service.