MultiChoice Africa / DSTV
Reviews and Complaints

Good day, i am Tercia de Bergh, my smart card number, [protected], i will start from the beginning, in 2014 i bought a decoder and it worked fine till 2016, when it just stopped working and i had to buy a new one, now in 2018, 3 days ago, i put on tv and it show no signal, i called the call centre they tried to assist me but still nothing happened, the lady said a technician will call me, but no one called, i called the next day again, but still again the same story, last night, same thing and still waiting for a call from a technician. so for 3 days i have been watching a error message with no consultant giving me a solution, or telling me i should buy a new decoder or bring the decoder in or anything. i am so dissappointed in DSTV, clearly they dont put their feet in the customers shoes. for DSTV consultants its fine if i had to tell my children, no worry DSTV will call back now, and it will be fixed. the way i see it, when you are on a low package, like me, then its fine to ignore my problem, you will never know how disgusted i feel now.

On the 13 September 2018 my dstv triple view package starting showing error messages on my decoder 2. When I called the call center of dstv the agent requested I reset all 3 decoders and after 45 minutes of doing this it did not work. The agent blamed the signal and requested I call an accredited dstv installer to have a look. I got an accredited person, he replaced some "muk" switch and added a booster and did some tests and assured me there is strong signal not forgetting he charged me R2000. It worked for 3 hours then the error E48 popped up again on decoder 2. I called the accredited installer and he advised me to buy a new decoder which I did. I call the accredited guy to reset the new decoder who became frustrated because I was also frustrated for spending all this money with no positive results. I eventually called the dstv call center agents and after numerous promises of an "expert" will call me, nobody called. Today is the 19th September 2018 and a new error pops up E30, very frustrating, if the accredited installer did what he suppose to do and dstv agents cannot assist, what must I do?

My secondary decoder has had a E48 error for a week now. I have been on the phone with customer services numerous times and I have even taken the decoders to the agent to be reset but this error has still not been resolved. So now I am paying for a service I cannot even use. According to the customer sevice centre this is a national problem but there has been no correspondence from multichoice explaining what the problem is or when it is going to be resolved. The only answer I was given is that the decoder will start working again once the problem has been solved. I feel this is unacceptable as I am paying alot of money for this service. When will this be sorted out?

I have an explora 2 and 2 extra view single hd decoders, on the morning of the 13 sept 2018 I noticed that my sons tv is showing e48-32 error message on all the channels, I then proceeded to the check the other tv's and the tvrooms tv has the same error, mine on the other hand played perfectly (this is the primary decoder which is the explora 2) this continued till the evening and I struggled to get through to the call centre, I then left it and called again the friday evening and got through. I spoke to a consultant and she assisted me to get my sons tv and the tvroom tv working... An hour later the explora started giving that same problem, it was late and I then called dstv the saturday morning again 15 sept 2018, I got through and did what the consultant tl dme to do, it worked and I was happy... The afternoon of the same day I noticed that the explora is rebooting itself while watching tv. I proceeded to check the other channels and saw they are again giving me the e48-32 error, I went and check the other tv's and they were giving the exact same error e48-32 on all the tv's I sent dstv an email to [protected]@dstv.com and have not received a response since.

My enquiry reference number is: 203060

So, im not able to watch any tv, thisis extremely frustrating, I have wated so much airtime and I have sent an email to which I have received no response.

On the 26 sept dstv expects my full compact plus installement, which is extremely unfair is have not had the benefit of enjoying and of those channels.

Please get yourselves sorted out, or be courteous and advise your customers that there is an issue and reach some comprise, instead of wasting our time.

Regards
Kristan
[protected]

Good day,
I do not have my client number however I have reference number 6643229-I77.

I logged a call on Friday, 14 September 2018, regarding my debit order date being moved to the end of the month. The call centre lady that I spoke to stated that she cannot amend the debit order date as my package is under the price lock package and a consultant from price lock department will contact me.
It is Tuesday, 18 September 2018, and I called the call centre once again and now the lady stated that she will escalate the matter and it will take another 24-72hrs before someone will contact me!
I find this unacceptable that it can take so long for someone to contact me regarding a simple amendment of debit order dates. I contacted DSTV early because my debit order is deducted on the 20th of every month and now it is almost the 20th and DSTV has still not contacted me.

Please can someone contact me regarding my request. I got reference number [protected]-I77 for the call I made today, Tuesday, 18 September 2018.

Thank you
Chantall Jackson
[protected]

My Explora has not been working since last week wednesday. I have called every day 10 to 15 minute calls to try and get the decoder to reset or re-boot but is remains on load and the customer care could not assist.
Saturday i went to the actual shop in town and they told me that my decoder is broken and i need to buy a "new" unit. This is now after you guys did an update and now i need to pay.

Wednesday evening 12th September my Extra View stated that there was no signal.
Thursday morning 13th September I contacted the Multichoice call centre and a very very patient and lovely lady helped me. After about 1/2 hr of resetting etc the DSTV was working. She did state that an upgrade was done and obviously something went wrong.
When I checked on the two TV, s downstairs, that are linked to this extra view there was just lines.
So I decided to go upstairs and watch Tv on the PVR. Well! this also had no signal.
Friday morning the 14th September I contacted the call centre, once again a very patient gentlemen tried everything in his power to help me. After running up and downstairs about 4/5 times ( I am 69 ) and using up all my airtime, over an hour later I had no DSTV on all the TV, s.
I was left with no option but to call my DSTV technician. He also reset the Tv, s and after 1/2 hr he called the call centre and asked them to "unscramble"( because of all the plugging, unplugging and resetting the decoders must have been confused) within a few seconds all the TV, s had DSTV connection! This cost me R969 to rectify a problem caused by multichoice.
I would therefore like a months free subscription or a refund.
Mrs B Barun account number [protected] my ID No [protected]
Extra View decoder no [protected] PVR decoder No [protected]
Cell number [protected]

I have DSTV premium with two extra views and since Wednesday the 12 September I have been having problems with our signals. On Wednesday night I call the call centre and held on for 15min on my cell phone before I was told that it was a National problem and that they were still working on it and could not give me a time frame. I then left it until Friday afternoon when I then called the call centre again on my cell phone and was told to reset the decoders to factory default which I did do and it seemed to work (once again 17 min on my cell phone). About 10min later I noticed that quite a few channels were not working but decided to leave it and see if it would not come right on it own. Saturday afternoon my main PVR decoders went off with same error and I reset it to factory default but kept on losing signal so had to restart the whole process all over again... an hour later I called the centre as nothing was working... this time I was told to change the frequencies which did not work and then was told that a technician would contact me within 30min to assist me... I waited for an hour and a half and no call so I went to bed.in the morning I called the centre again only to be told that I should have switched off all other decoders while resetting. So off I went and reset all the decoders individually and they worked. But to my disappointment an hour and a half later they started to give me the same problems again... some channels working and a lot of channels that are not working... my husband missed his motor racing and I could not watch Carte Blanche... so now I will not be wasting any more airtime ….. DSTV must send out a technician at their expense to come and fix up our signal as we have had not problems for the last year until Wednesday... I would also like to know what is DSTV going to compensate me for all the airtime that I have spent in the last few days... they can contact me on [protected]

I have a small two bedrooms cottage and I bought two 38" tvs. I called a dstv technician. Upon installation he got the one working but the other e48 msg all the time. Despite me getting two decorders they still cannot resolve this. A two hour installation is taking them 6 days! Im frustrated man.

I am working and have to pay someone to be there until this installation nightmare get resolved.

Accordingto the technicians dstv multichoice have changed their decoders and thats why there is a problem.

Multi choice is not giving them any aid with this ongoing new decoder problems. Im totally disgusted.

For the past two days the decoders have been updating, no notification was received. On 12th Sept the PVR was fine in the morning, that evening the smaller decoders in the rooms were not working, kept saying there is no signal and to contact service provider. The following day the PVR was saying the same thing, we contact dstv and the guy assisted, very helpful. We then tried to do the same thing that he instructed to do in the rooms, but it did not help. We then phoned DSTV and spent R150 airtime waiting, we told the operator that the airtime is going to run out as we have been on the line for over an hour waiting, the operator said sorry but they cannot call back, we told her that they need to master reset the decoder, she kept asking stupid questions even though we told her everything about the error message and what is been displayed on the decoder. The airtime ran out as we knew it would and still we were unable to rectify the problem. We pay so much to DSTV I have extra view in all my rooms I must still waste my airtime and not be assisted efficiently, for a problem that was caused by DSTV themselves. This situation better be seen to before I get home today. I don't have a problem cancelling it and rather watch Netflix. You people waste our time and money,

13 September 2018

I am sick and tired of DSTV and their lack of interest in servicing customers. I have a compact subscription that gets paid via EFT every month on and around the 25th. 6 days ago the service was cut. upon calling and explaining to more than one customer services consultant it was established that the August payment was not reflecting. I then had to email through proof of payment and not long after was reconnected. Yesterday, 5 days later, the service was cut again. Called customer care and after 25 minutes of sitting on the phone was told that it was cut because of a R70 shortfall from JULY 2017. What rubbish! I have never paid short and am willing to pull payment history to prove this.
I REFUSE to pay the R175 they want to reconnect as I have paid every month in full.

To also be told by what I consider an incompetent customer services consultant that I am paying on the wrong date as my payment date is the 2nd of the month! EXCUSE ME? I am paying a week or two in advance and this is an issue?

Customer number [protected].

I want DSTV to look into this and reconnect my service. There was a second decoder linked a while back but it was requested that this be removed. I hope that this is not why services have been cut.
Should this not be resolved quickly, as I have paid my September subscription, I will not leave this here. I will be reporting this on all platforms possible and will no longer consider myself a customer of DSTV. This is why many people are cancelling their subscriptions and moving to Netflix.

I`m a pensioner and only receive my pension on the last day of the month. You insist that you want your subscription fees on the 27th of each month. Last month you have stopped my DSTV when it was not paid on the 28th. I have paid my fees on the last day of August and you have reconnected my service. Please take note: if Multichoice is too poor to wait 2 or 3 days until I have received my pension, then you may cancel my subscription and I will do without DSTV. You have also now added a re connection fee to my bill which I`m not going to pay since my account was still in a credit when you stopped it.

To whom it may concern,

Would DStv please do something about the content of the music channels 321 - 327 which have by and large undergone Africanisation, except for VH1.

Channel 325 used to be the go-to music video channel but of late it is a total hodge-podge of minor American mainstream music and a large slice of disgusting content with sexual & blasphemous language.

I am by no means a prude but do we really need women denigrating themselves by shaking their huge arses like total [censored]s (and if not the case why are they censored out) and the language and continual use of the F-word and N-word is quite disgusting no matter what the colour of the artist.

I would be appalled if I had teenage daughters today that wanted to watch music videos and were subjected to such utter garbage.

M-Net should be ashamed of themselves especially in this day and age of woman abuse and such content does help the plight we find ourselves in today!

E19-4 service is scrambled message been on my screen for over 2 weeks. I have reported this matter to 011-2892222 and even went into the PE office of DSTV. I have not received positive assistance thus far. 011-2892222 advised me that a IT guy would load a package for me since I have no package anymore although my account is active and my debit orders are still deducted. I have been informed that the Walkas are being phased out, but everyone else I know that owns a Walka, still has their connection. Please do the right thing and fix the E19-4 service is scrambled. DSTV owes me this. Thank you.

Hi I'm currently residing in polokwane. Every time we have bad weather I get an error (E48-32) . When I call customer care the response is "call an installer" . When I call them they charge me R600 every time they come. You can imagine during summer when it rains count less time's how much I end up paying. It's just too pathetic and unjustified.the problem is customer care seems not to hv a solution except "call the installer"

Trying to fund my box office account with dstv is absoultely frustrating. Fnb used to have an option to pay directly into box office and it was available to use within 10 mins. That option no longer exists. Now we have to wait for 24 to 48 hours before we can hire a movie. Please give me an alternate way to pay into this account where we can use it immediately. The people working at multichoice in durban are useless at their jobs. They dont have the will to hell their customers. Now I understand why so many people are switching to Netflix.

Very unhappy dstv subscriber

Hi

In July Multichoice had a system upgrade, and after this, it automatically transferred your credit balance from your main account to your second home account

I chatted to the consultant the beginning of August, and have requested that this gets rectified as it is a system fault and was told I will not be
disconnected. Alas, none of this happened and I also got disconnected.

Acc number: [protected]
Last enquiry ref no: 6053
On 28 Aug 2018 - I get notified - all is on order now - and you have checked and rectified the error on our System.
The credit balance has been transferred to the Residential account.

And then Thursday, 6 Sept 2018 - everything gets reversed again - credit goes back to second home and I owe on the main account.
And now it is due, and I will be disconnected again

All transaction history of my accounts are now also not available online

I want my account audited and checked and have a proper re-con and explanation done

Transaction history of all debits and credits to be checked

I do not need a - We apologise for the inconvenience caused.
We have checked and rectified the error on our System.

I want this fixed and would like this complaint recorded and escalated to a supervisor/manager

Thanks
Rgds
Natalie

I have never experienced the level of disrespect and dishonesty from the technicians sent to do the installation on behalf of dstv. Name of the accredited installer I was dealing with is being installations. ...each time the debit will be coming out of my account I will be reminder of how bad it is to be locked in one supplier...I wish BCCSA would do something to ensure we have enough competition...I will cancel my subscription with DSTV immediately

I contacted dstv on Wednesday the 29.7.2018 regarding a refund it is now 8 days later and I am still waiting for my money back. I send all my details as requested to Ntombisuthi and did not get any response back yet not a call or response to my email as I requested. It surely doesn't take this long for a refund or a response. After sending numerous emails and contacting dstv I cannot believe that the service is non existence.
Dstv was switch off even though the payment was made in advance. The full payment was made on the 25.8 but the account was switch off on the 1.9 and it has been off ever since. I do not want it back on and would like to have my money back.

The time it is taking to get a response is pathetic to say the least. I am frustrated and this is the worst experience I have ever had with multichoice.

You have been showing Series 13 of Judge Judy at least 4-5 times repeatedly now on Channel 132. Yet on Channel 194 (ETV - which I know is not your channel) is showing Series 17. Why do you not show the updated Series also because it is really frustrating watching the same series repeatedly? I pay plenty enough money not to watch the same series and episodes shown constantly so many times before. I would appreciate you attending to this otherwise I might as well just watch SABC which is over R950.00 cheaper.