MultiChoice Africa / DSTV’s earns a 1.1-star rating from 2306 reviews, showing that the majority of subscribers are dissatisfied with service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
repeats
You are absolutely taking the piss !.. your BBC repeats are bordering on criminal extortion !.. "4 brand new channels" ... [censored] !.. they are 90% all repeats from last year, last month, last week, yesteday and earlier today... .. you should be ashamed of yourselfs !... unless... its a cunning plan to get us all to un-subscibe and the head of DSTV programing is to be the new MD of the up-coming competition !, , , get a grip guys.. be honest with yourselfs and the people that pay your salarys... "US"... and give us some value for our money !
unauthorised reactivation of account
1.I requested my account, which has 3 decoders on it disconnected on 23/9/08 as i am unable to afford the service any longer.
2.The 3 decoders are in different locations, in different properties.
3. The account is in my name and deductions are from my bank account. 4. On 9/10/08, While enquiring about the refund due to me as per my discussion with call center agent Desiree on 23/9, I discovered the service had been reactivated.
4.Without my knowledge or notification in any form or manner, the service was reconnected simply by another party supplying my ID number.
In effect multichoice have allowed another person to incur costs on my behalf without my consent or without notifying me of a change.
I have not had a phone call returned from the corporate offices in JHB left yesterday and not received any satisfactory answers from call center agents Tebogo or Gabriel.
This is reckless behaviour with my money and I expect nothing less than what was indicated to me as a refund by Desiree when disconnected.
Am number one fun of the Bundesliga especially bayern but to my disappointment we are no longer watching live matches and the recorded are screened late in the night. we really pay a lot of money in terms of subscription lets know what is happening.
kyazzeh20@gmail.com
i want my dstv reconnected or reactiviated
I AM PAYING EVERY MONTH MY ACCOUNT BUT TO MY SURPRISED I WAS TREATED LIKE A BAD PERSON WHEN MY VIEW WAS DISCONNECTED EVEN WHEN I HAVE FAXED THROUGH MY PAYMENT SLIPS.
I'M SPENDING SUCH A LOT OF MONEY ON JUST A HOLD ON THE PHONE WHILE WAITING FOR A CAL TO BE ANSWERED. IF YOU DON'T PHONE ME BACK WITHIN 12 HOURS FROM NOW...
multichoice book send to wrong address
I've got 2 decoders - the 1 for my mom Mrs AS Moller (Mrs Y Bester REF [protected]) and other one for myself Mrs Y Kilian (REF [protected]. The last 3 months I've battled to get multi choice to send the books to the correct addresses. They suddenly decided to change the address for Y Bester Ref [protected] and send both books to P O Box 1234, Worcester.
Please amend urgently the address as follows :
Y Bester REF [protected]
c/0 Mrs AS Moller
8 Limousine Street
Groenleegte Landgoed
Noorder Paarl
7646
and the other one
Y Kilian REF [protected]
P O Box 1234
WORCESTER
6849
It causes us a lot of trouble if the books is not send out to the correct addresses. Please acknowledge receipt of my e-mail.
Regards
Yvonne Kilian
[protected]@secubond.co.za
Tel [protected]
Fax [protected]
Frustrated with multichoice customer service!
I have been so frustrated with the customer service at Multichoice, that I know revert to writing this down, as I cannot explain this issue one more time to someone who works shifts and finds it impossible to keep their word, and get back to me as they ALL promise. REF number: [protected] In March 2006, I disconnected my service with MultiChoice, as I moved...
Read full review of MultiChoice Africa / DSTV and 202 commentsMultiChoice Africa / DSTV Reviews 0
If you represent MultiChoice Africa / DSTV, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The nature of the problem with your MultiChoice Africa / DSTV service or product.
- Any relevant dates and times when the issue occurred.
- Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
- Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
- The company's response to your attempts to resolve the issue, if applicable.
- The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.
Be as detailed as possible to give a clear understanding of the situation and why it is problematic.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.
8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.
Overview of MultiChoice Africa / DSTV complaint handling
-
MultiChoice Africa / DSTV Contacts
-
MultiChoice Africa / DSTV phone numbers+27 11 289 2222+27 11 289 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 289 289 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 303 303 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone numberJohannesburg+27 12 422 2222+27 12 422 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 89 89 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 100 100 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone numberPretoria+27 31 710 2222+27 31 710 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 50 50 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 51 51 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone numberDurban+27 21 508 2222+27 21 508 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 69 69 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 94 94 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone numberCape Town+27 41 395 2222+27 41 395 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 17 17 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 41 41 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone numberPort Elizabeth+27 51 503 2222+27 51 503 2222Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 14 14 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 26 26 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone numberBloemfontein+27 11 289 3000+27 11 289 3000Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 38 38 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone numberSwitchboard
-
MultiChoice Africa / DSTV emailshelp@dstv.com100%Confidence score: 100%Support
-
MultiChoice Africa / DSTV address144 Bram Fischer Drive, Randburg, South Africa
-
MultiChoice Africa / DSTV social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreApr 07, 2025 - View all MultiChoice Africa / DSTV contacts
![South African Broadcasting Corporation [SABC]](/images/business/48-48/120698/sabc-tv-licences.jpg){kind=small}
Most discussed MultiChoice Africa / DSTV complaints
DSTV services/paymentsRecent comments about MultiChoice Africa / DSTV company
DSTV services/payments
Star TV India
151 reviews
Telemundo
17 reviews
care.siriusxm.com
1 review
Virgin Media
69 reviews
Sirius XM Radio
301 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Repeats repeats repeats advertising an all new Judge Judy but once again repeats repeats repeats
if i agreed with all the above a trillion times it still would not be enough as to how i feel about dstv CRAP
I have phoned them 3 times to confirm the cancellation of my connection, but they keep taking the amount of R920 off my account on the 1st of the
month. It has cost me two reversals of R25 each plus petrol to the bank and back of 10km each time.
I want compensation for this and I want hem to stop trying to steal from me when my connection is cancelled.
Why do Dstv increase the monthly payment but every day they show the same program over and over again nothing new No new movies or Afrikaanse Flieks or something to enjoy its the same old stories over and over again I am really going to cancel Dstv this is ridiculous to pay so much money for dstv and that for the same things everyday no thanks. You don't give our customers something to lookout for or to be happy with so all I can say is you are going to lose a lot of clients at the end of the day because you don't make it worth it for us.
DSTV is the only company that gets away with having a consumer pay 4/5 times a week, 8/20 times a month and 96+ times per year to consume (watch) the same movie - And no one does anything about it!
If we say watch the movie @ R30.00 each -
in one week to see the same movie will cost you R150.00
in one month to see the same movie will cost you R600.00
in one year to see the same movie will cost you R2, 880.00
So in essence we are paying about R2, 880.00 to see a movie on DSTV!
While you welcome complaint, I would like to submit my complements for repeating some of the movies. In particular I like the movie in National geographical channel (260) entitled "DOWN TO THE EARTH'S CORE". In fact I would like to poses that movie. How do I go about getting a copy of that movie. If it is paying please let me know how much. Unfortunately I do not have HDPVR DECORDER
Bye NATHAN
natwolu@yahoo.co.uk
just want to know why the same movies play over, over, over, over and over again.i sit done thinking this is going tobe a good movie make myself comfy only to find its something that was on 2 days ago.WHAT THE HELL IS GOING ON.is your playlist stuck on repeat or what!
How come we can land a man on the moon -- but dstv can't get the volume levels of the different channels all at a 'normal' level? When you switch channels, the sound level on one just about blows your head off (I use headphones) or else it's down to a faint whisper. And then there's the ear-splitting blast when an ad is broadcast... Surely the technology exists to control sound levels at the broadcasting source?
watching 2010 programs again in 2011...they don't seem to care or give a [censor]...they are just happy to take our money and think there's nothing any one can do ...well the new consumer act should have some grounds by which we can claim back our monthly subscription fee for lack of service delivery...alternatively..we can start a group on FB to boycott them till they give us new programs on a continuous basis...
the power is now in the hands of the consumer...so WAKE UP DStv and get with the program !
at first i loved DSTV but it is so tediuos now as it shows the same damn over and over yet our subscription will definitely increase, i find the movies boring now and repeated we pay a hell of a lot of money but to watch [censor]. might as well stick to SABC as the same [censor] shows there as well.