MultiChoice Africa / DSTV’s earns a 1.1-star rating from 2301 reviews, showing that the majority of subscribers are dissatisfied with service.
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overdue balance
I made the payment on the 20th. I get the sms saying that my account is overdue, when I called the call centre I get told that my account will be deactivated tonight, why would they do that? They should wait for me until I get them bank statement to proof that I made the payment. Deactivating my account is not acceptable as per general code of conduct and that would be bad customer service, because it is not my fault that your system shows my account as overdue. 😔 😔 😔 😔
inadequate warnings on a movie
A movie on Studio Universal, channel 112 on Saturday 22 July 2017, 1935hrs titled Commando was said to contain scenes with violence and strong language, but no nudity warnings were not given. I personally feel like these are some of the warnings that are necessary, because given our african culture, it would be very difficult to continue watching the movie if we are doing so with our families. I hope you concider my most sincere complaint
product and service
I am extremely unhappy with the service i have been receiving from DSTV.On the 17th july they came and installed the new explorer and ever since my extra view hasnt been working it says waiting for communication from primary decoder. I have been calling your consultant everyday from then without any fruitful assistance because everyone says a different issue, with latest one today on the 21st July saying that there might be sonething wrong with the decoder, i need to take it back to randburg.
Thats ridiculous, my pvr was working before the installing extra view now only the explorer is working but i am paying for an extra view can someone look into that because i am inconvenienced right now had i known i wouldnt have upgraded.
My customer no [protected]
payments that's not being allocated correctly
I want to know since when do i have to call dstv every month after i have made a payment, i mean really that time wasting, i have paid my box office account yet they have not allocated the money to my box office account. It just shows you that they do not know what they are doing, i have to pay the same amount for box office every month yet i have paid the outstanding amount and my account is just getting higher after i have paid it. This is getting on my nerves
returning of funds
On the 26th of June I mistakenly paid R7100 into the dstv acc, this was my rent money. I requested help from dstv via Twitter and was told to ask the bank to do the reversal as it would be quicker.
I paid the bank the fee for doing this, 14 working days later the bank told me that multuchoice declined to authorise the debit.
I requested help via Twitter, only to be told to submit a refund request (9008807) last Friday. So I did and pleaded to have the 7 days processing to be hastened.
Today I was told that the funds will be in my acc in 7 days. There is no consideration for the impact of this failed advice to approach the bank, no caring that I am repeatedly asking for a faster turn around time.
I am very unhappy with this, such delays and lack of personal consideration is why I don't pay via debit order.
Am sitting here with no money, and no one cares what I am going through. This destroys the trust I have for dstv all together.
price lock plan
I had DSTV call me to offer the Price Lock Promo. The sales consultant told me that all my services will still remain the same. This is a blatant LIE. Now I get error message E102-29. I dont have any services and now the DAMN thing wants me upgrade my DECODER. To add to insult they want to F!£@(%&$(&%£@ charge me to cancel the DAMN Price Lock and return to my normal services. WHAT @£()!%!)$£*)$£* crap.
I am bitterly and want this sorted out.
bad service at global tv
I had the dish installed this year. Two months later I had to call them because there was no signal. The technician informed me the dish is installed at the wrong place. He moved it. Not even 2 months later I had to call again. This time the LNB apparently burned. It was replaced. Not 2 months later I had to call again. The dish did not even show anything. Today the technician told me the cables were joined and the joining came loose. He just fixed it with insulation tape. This mean in a couple of months I will sit with the same problem. The guy who did the installation was Karabo. I phoned and spoke to Jomo, who was arguing with me about taking the decorder to DSTV. I kept on telling him it is an installation problem and not the decorder. He asked why did I not get the brackets that Karabo suggested. Karabo never spoke to me about brackets. Now apparently I need to get a cover for the cables where the joining was done. Global TV decided to join the cables, so it is their responsibility to fix the problem. I asked them to remove the dish and refund me. Jomo refused. I want to use a provider who delivers better service
service delivery failure faulty lmb
For the last 2 years I have logged +- 10, 15 calls with their call centre, spoke to managers that made promises etc.
When the original installation was done I informed them that I can't "pick up" all the channels, they informed me to speak to the installer, the installer explained that it was because of a bad batch of LMB's and as soon as he received new LMB from DSTV he will come and install...like I said...various call were logged since and to date I can still just watch 20% of the full bouquet...this has been nearly 2 years... This was a complete waste of my money...pls feel free to come and collect the explorer with the dish and donate it to charity perhaps (some reimbursement would be nice)
double debit on my account
My DSTV card is [protected].My account was double debited on July 1, 2017. Up to now I can't get any information about refund. I have been told that refund was supposed to happen within 4-5 working days. It's past that time and today the customer service could not explain to me what was happening with my money. I want to know when to expect my money and apologies.
unauthorized debit deduction/- r11000
On Saturday the 1st of July 2017, Multichoice deducted over R11000 from my personal account without any authorisation granted.
I contacted the company immediately to understand their reason for deducting so much money from my account when I had already made a payment arrangement with the company. It was well noted on their system. My complaint was recorded and escalted to to their payments department with the garantee that I would be contacted with 48hrs.
Since lodging my complaint the company has not returned any of my queries nor bothered to contact me to resolve the matter.
Because of their unauthorised actions, it has put my account in areas of over R2000 which is more that my monthly salary and also caused me a lot of emotional and mental distress.
Please could you assist me to relsove this matter.
Regards,
Kamogelo Kgaka
[protected]
kamo.[protected]@gmail.com
consultant lacking customer services
My customer no is 11374-[protected], I called in on the 18th June 2017 and explained to the consultant that we were experiencing a problem with Box office as we had visitors and could not hire a movie, the consultant advised that it was a general fault and that no customer could hire.
we attempted hiring again on the 01st July 2017 and then had to call in and was assisted by a consultant who was rather helpful and manually hired the movie for us. On the 06th July we wanted to hire another movie but yet again had to call in as our sms's clearly weren't going through, we were assisted by a rather rude consultant named Ntando who instead of hearing me out asked to me to listen to him. i wanted to explain to him the problem we were experiencing as this was not the first time but he did not want to hear me out insisted that it was a general fault, yet again. I asked for a supervisor as he clearly couldn't assist me, my call was placed on hold for 6 minutes. No Answer, we eventually cut the call and called back and asked for a supervisor, we were then told that they were in a meeting and no supervisor could assist. we gave a gentleman our customer details and no one called back to resolve our problem. This is becoming norm with DSTV consultants. Their customer services is clearly lacking and I would like someone to get back to me regarding my issue with box office and would also like an apology from the very rude Ntando.
box office payment as well as customer service
I topped up my box office account on Saturday, 1 July 2017, via the Box Office website. By Sunday the money still didn't reflect so I called DSTV. The first service agent was rude, unprofessional and all she could say was "I don't know". Put me on hold without informing me and left me there. I called again, was told the money might reflect in 72 hours, which it has NEVER done before - it has always gone in immediately. I then laid a complaint with the Supervisor about Gladnys and was informed she would phone to apologise. Still waiting for the call. Better still, money is out of my credit card but still no box office. I then get a call asking why I gave DSTV such a bad survey rating. I explain the story. Get told they will sort it out. Sent them a snapshot of the payment that has gone off my credit card. Now that is not good enough. They want my full bank statement, full proof of payment, who I made the beneficiary name in, etc. I TOLD THEM HOW MANY TIMES I WORKED THROUGH THEIR BOX OFFICE ACCOUNT, NOT VIA MY INTERNET BANKING! YOU SAY "TOP UP", YOU PUT IN AN AMOUNT, PUT IN YOUR CREDIT CARD DETAILS, GET A SMS TO SAY THE PAYMENT HAS BEEN MADE. NOT HARD TO UNDERSTAND! Still awaiting a report of where my money is. This is now the fourth person I am basically dealing with. Why do we have to work with such uneducated and incompetent people? How can these people not know their own systems? Why is it so hard to understand customers?
unauthorised debit
On Monday, 19 June 2017, I called DStv to find out what the amount is to fully pay for the Price Lock plan. The consultant gave me the amount, and also made it clear that my next payment will only be in January 2018. I made the payment the same day. On 26 June my service was cut off, and it took almost a day to have it reconnected. In the same week I realised that my extra view was disconnected, without my consent. To top it all off an amount of R1, 025.53 was debited from my bank account on 2 July 2017, even though my account has been paid upfront. I contacted the service centre on the same day, and requested that a supervisor call me back. I did not receive any feedback. I sent emails to DStv and received a reply that my account has a credit of R2, 645.83. But no answers were given as to why my account was debited. On Tuesday, 4 July 2017, I called DStv again, and spoke to another supervisor. She said that she will listen to the recording of the call that I made on 19 June, to find out exactly what the consultant told me. She told me that she would phone me back afterwards with feedback. It is 22:05 on 5 July now, and I still haven't received any feedback. This is unacceptable. My customer number is [protected].
On Thursday, 6 July 2017, at 14:02, I received a call from +27 11 289 2000. It was a very friendly lady named Mpho. She apologised for the first consultant that I spoke to on 19 June 2017, because that person gave me the incorrect information. She explained everything to me step-by-step, and could answer all of my questions.
Figure it out yourself.
price lock promotion, was declined. need answers
Dstv complaint:
To whom it may concern:
I have been a DSTV subscriber for over 10 years now
I have applied for your Price Lock promotion on a Explora decoder, installation etc for 24 months at R959 per month
Currently i am paying R880 per month so this would be, R80 more a month
I have been informed that i don't meet the minimum requirements and both your consultants couldn't even tell me what that is. I also checked all the terms and conditions online and promotion rules and can't find anything
Apparently something to do with your 2 min, credit check formula, as there is no chance if you followed correct procedure to get complete credit check done that, my application would have been declined.
I am very unhappy about the way this has gone down, and even emailed your credit documents department to get answers without any success.
So basically as a last resort i am sending this complaint. If this isn't handled in a timely manner, ill have no option but to cancel my DSTV subscription completely. Maybe a R 10 560 loss on one client for Multi Choice per year may not matter, but to me it is a nice saving.
If i don't get any proper feedback or response on this complaint, i will consider it a closed matter and cancel my subscription.
Desirable outcome: Provide me with the price lock promotion package
Kind Regards
ID: [protected]
Cell: [protected]
JAC Janse van Rensburg
Date of Call: 4 July 2017, 12:00 PM
Good day i was declined dstv price lock i would ike to now why?
account
Please be advised that i disconnected the service on 24 February 2017 through the online portal. Please find the attached photo clip taken on 24 February 2017 when my service was cancelled and linked to the new owner/profile. Please find out from your branch in Bronkhorstspruit when was the decoder and service transferred to the new owner. I sold the decoder to a new owner and he is registered on your system. Your branch cannot provide me with the info as I am not a customer anymore.
The debit order was stopped from your side and no further payments or non return payments reflected on my statement after March 2017. The last payment of R459.00 was made on 02/03/2017.
After my service was disconnected and cancelled, there is no legal binded agreement between myself and you thus you have no right to reinstate a debit order after 5 months (See the paragraph below where the Ombudsman explain that a debit order can only reinstated the NEXT month, not 5 months later.)
Why must i provide you with my bank statement – This is personal info and you have no right to such info?
Who authorise the deduction of R459, 83 on the 03th of July 2017 from my bank account?
Who permitted you to reinstate a debit order on my account?
Please provide me with proof that the decoder was still in my possession after the 24th of February 2017 and the services were connected/link to my profile. Proof can be retrieve from your Bronkhorstspruit branch on the date when the service was transferred to the new owner.
Please check your system on when the decoder was disconnected from my profile and transferred to the new owner. Provide me with the requested information.
Please take note of the following:
Advocate John Simpson from the Ombudsman for Banking Services office says the rules around debit orders are quite clear, but they find that what happens in practice is not always the same.
As consumers we need to ensure that we know our rights and to challenge banks when they fail to deliver.
These are the rules banks need to adhere to, according to the Ombudsman for Banking Services:
Customers can give their banks written stop-payment instructions to prevent debit orders for specific amounts. When a debit order is returned “payment stopped” on the instruction of a customer, the user (service provider) may not process further debits under the system
If there are not enough funds in the customer’s account to meet a debit order, the company can re-submit the debit order the next month, but it may not adjust the value of subsequent transactions to recover arrears.
According to the ombudsman, the banks have introduced a process to identify those companies who have not conformed to the rules of the debit order system. These companies would then be disqualified from further use of this facility.
I hereby instructed you to refund me with the amount of R459, 00 plus costs within 3 days. Failure to do so, I will submit a complaint to the Ombusdman and SAPS.
inability to contact customers back
I have been trying to sort out my debit orders for a while now. People keep saying they will activate the debit order or get someone to contact me back- neither of these ever happen. They have now eventually debited my account (after I have been paying it manually every month) and they debited an enormous amount. I have phoned your consultants, complained on Hello Peter, sent a msg to your Facebook inbox. Not sure what more I need to do to get a response? All I want now is for someone to please tell me what my settlement amount would be on the 24month contract so I can pay it up and cancel. Im done with your pathetic customer service. Thanks
catch up / customer care
We are very frustrated that certain series don't update on the same day on catchup, let alone 30min after the program has ended. This has been happening for the last 2 weeks. When we phone the customer care line regarding this they are either unhelpful or rude. This is very disappointing since we're paying for a full package with terrible service in return. Definitely considering cancelling our subscription.
We were very sad to see that episode 7 of the series A million little things was removed from Catch Up prior to the indicated expiry time. Hence, we missed a very important episode :-(
box office
Box office Nightmare.
Dstv needs to sort out their systems and practice honesty. Everytime when I pay for my box office account at spar, im only able to view movies after 48hours and thats usually after several efforts through calls and the self service options which cost me more money. Every time the agents say try after 30 minutes. Its a real nightmare and very poor service.
mnet
I just came across a movie synopsis for War Room. I watched this movie recently (not on Mnet) and believe the synopsis on Mnet is incorrect.
The movie is described on Mnet as : "Appearances can be deceiving in this drama. A seemingly perfect family with deep underlying problems go to a medium for help."
This is very wrong. There is no medium in this movie. Infact most Christians do not believe in going to medium. A real estate agent who is having marital troubles meets her client who is an elderly woman who teaches her Christian ways to pray to God to fight for her marriage. The family does not go to a medium. You can even google about this movie. Please get facts right and amend this?
Google will tell you "With great jobs, a beautiful daughter (Alena Pitts) and a dream house, the Jordans seem to have it all. Appearances can be deceiving, however, as husband Tony (T.C. Stallings) flirts with temptation and wife Elizabeth (Priscilla Shirer) becomes increasingly bitter, crumbling under the strain of a failing marriage. Their lives take an unexpected turn for the better when Elizabeth meets her newest client, Miss Clara (Karen Abercrombie), who encourages the couple to find happiness through prayer."
pricelock
Sandile
I hereby cancel my dstv / multichoice contract. I have once again been debit some ridiculous amount (R2436.25) after you informed me that I was up to date and that my monthly bill would only be the agreed upon contract amount of r949 for the pricelock… I have reversed the payment and cancelled the debit order at my bank.
This crap has been ongoing since february and I no longer want the hassle, so please cancel the contract with immediate effect.
Please could you forward me a delivery address to return the pricelock unit. Failing to provide me with the correct address in the next few days I will address it to you personally and send it to 144 braam fischer avenue…..
Regards
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 26 may 2017 13:41
To: 'sandile kaunda'
Subject: re: re: fw: fw: customer number [protected] - installation query
Sandile
I’m completely done with multichoice…. I honestly don’t know what more to do!
I made the payment immediately after you sent the email (22 may) using the correct reference and in spite of my payment, my services have once again been cut!
Should my dstv service not be switched back on within the next hour, I will be terminating my account with immediate effect! This has been going on since the middle of february when I agreed to change to the pricelock and I have had nothing but hassles ever since. This has without a doubt been my worst consumer experience I have ever had.
I have recorded the date and time of every phone call and the call centre person’s name since february. I have every email between you and i….. Should this matter not be resolved for one and for all by 15h00 today (26/5), I will be boxing up my pricelock unit and cancelling my dstv account. You can send me the delivery address and I will pay myself to courier it back to multichoice….. With my record of failures on multichoices part, I can’t see any legal cause to hold me accountable to my contract which has been breached by multichoice over and over again…
I wait with anticipation to see what unravels next …..
From: sandile kaunda [mailto:sandile. [protected]@multichoice.co. Za]
Sent: 22 may 2017 09:09 am
To: jason bowen
Subject: re: re: fw: fw: customer number [protected] - installation query
Hi jason
Please see below the banking details;
Bank: absa
Account number: [protected]
Account type: cheque
Ref number: [protected]
Kindly send me your proof of payment once you’ve made payment so that I may allocated your payment.
Regards
Sandile”
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 22 may 2017 08:23 am
To: sandile kaunda
Subject: [external] re: fw: fw: customer number [protected] - installation query
Sandile
Thank you kindly.
Please could you forward the bank account details in order for me to make payment.
Jason bowen
Franchise owner
Talisman hire east london
Warehouse 4, meisies halt, east coast resorts road, east london
Tel
Mobile
Fax (Office)
View our disclaimer
:[protected]
:[protected]
:[protected] digifax
E-mail
Website :[protected]
:[protected]@talisman.co. Za
:www.talisman.co.za
From: sandile kaunda [mailto:sandile. [protected]@multichoice.co. Za]
Sent: 21 may 2017 11:25 am
To: jason bowen
Subject: re: fw: fw: customer number [protected] - installation query
Hi jason
Finance has assist with reversing charges on your price lock account. Please see below as to how your price lock billing is currently:
• march (We billed you r149 for the hardware)
• april (We billed you r629 pro-rata from the 13th of april since the decoder was only installed on the 13th of april)
• may (We billed you r949, since this will be a charge for a full month)
Total amount due on the price lock account is r1727.
Reason why we debited you a higher amount it’s because the reversals I had requested assistance with from our finance department were only approved on the 28th of april which was too late as a magtape was already sent to your bank.
To add on to that, your previous hd pvr account has an overdue balance of r1047.93 reason being, the month of march 2017 we never debited the r844 which used to be your monthly subscription on your old account and your old decoder was in use till the 7th of april 2017. Please see below a thorough break down for you old account.
• march (We billed you r844 but it was never debited)
• april (We billed you r203, 93 pro-rata from the 1st of april till the 7th of april)
Total amount due from the old account is r1047.93.
So this means your multichoice account has an overdue balance of r1047.93 + r1727 = r2774.93
Once this amount has been settled it mean going forward we’ll be debiting your account r949 for the remaining 21 instalments.
Regards
Sandile”
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 11 may 2017 07:51 am
To: sandile kaunda
Subject: [external] fw: fw: customer number [protected] - installation query
Sandile
I am still waiting some response from you and dstv / multichoice with regards to my pricelock and account…..
I am still receiving sms’s stating that I owe r3380 and that my dstv will be cut off! I have no explanation as to why this amount is being charged…. According to you, all I owed was last months r149 for hardware and my pro-rata payment for the pricelock unit which shouldn’t come to more than r949 as I only got set up midway through the month…
Please indicate my outstanding balance and sort out this account as I am still adamant that I want to return the pricelock unit and cancel my prescription with immediate effect.
Should you be able to sort out the account before friday the 12th of may and I am able to settle my account, I might reconsider keeping my account.
I have a record of all the correspondence, phone calls and sms’s and am very happy to fight for my consumer rights based on the poor service, incompetence and breech of agreement on behalf of multichoice by not delivering my pricelock within the stated 5 working days.
I await your response, but im not holding my breath…. Failure to get a response will result in my taking this matter to a higher authority!
Jason bowen
Franchise owner
Talisman hire east london
Warehouse 4, meisies halt, east coast resorts road, east london
Tel
Mobile
Fax (Office)
View our disclaimer
:[protected]
:[protected]
:[protected] digifax
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Website :[protected]
:[protected]@talisman.co. Za
:www.talisman.co.za
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 03 may 2017 10:04 am
To: 'sandile kaunda'
Subject: fw: fw: customer number [protected] - installation query
Sandile
I haven’t had a reply from you since I emailed you this morning stating that I would be reversing the debit order in 2 hours, so I have contacted nedbank and reversed the payment taken incorrectly from my account once again!
Please forward me the delivery address for the pricelock unit to be returned!
This has honestly been the worst consumer experience of my life! I have never come across such incompetence from any company before! Just shows what monopoly does. I will now be signing up to netflix!
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 03 may 2017 07:13 am
To: 'sandile kaunda'
Subject: fw: fw: customer number [protected] - installation query
Morning sandile
Once again, I have been debited r3380.76 for my dstv account. A figure I cannot quantify or work out at all even if you charged me for both dstv’s for 2 months, so I have no idea how multichoice came up with this amount!
I am now done with dstv and multichoice as this has now gone on since the 16th of february. I will be reversing my debit order with my bank in the next 2 hours and I am giving notice to you now of my cancellation of my pricelock and dstv subscription. The service I have received has been diabolical and totally unacceptable. I have never experienced such poor customer service and the handling of any consumer purchase in my life before.
Please cancel my pricelock in accordance with my cooling off period and provide me with an address to return the pvr decoder.
Regards
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 26 april 2017 01:05 pm
To: 'sandile kaunda'
Subject: re: fw: customer number [protected] - installation query
Sandile
How do I contact you should my account be disconnected on the 27th?
From: sandile kaunda [mailto:sandile. [protected]@multichoice.co. Za]
Sent: 26 april 2017 01:03 pm
To: jason bowen
Subject: re: fw: customer number [protected] - installation query
Hi jason
May I kindly request you reverse the debit order that’s going to go through tomorrow, I am waiting for our finance department to do the necessary reversals on your account as we have discussed, billing for last month should r149 for the hardware, then r149 plus pro rata for this month.
I will be monitoring the account, should it be disconnected, I will reconnect it, till the query has been resolved.
Regards
Sandile”
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 24 april 2017 02:47 pm
To: sandile kaunda
Subject: [external] fw: customer number [protected] - installation query
Sandile
I have just received another sms stating that my outstanding amount is r1536.71 and is due by the 27th of april or I will be disconnected…..
Please note, this is not what you agreed upon with me and I still haven’t had a response from you. The agreement was r145 for last months “hardware” fee plus the pro rata fee for this month, not a fee for both decoders…..
As mentioned in all my previous 5 emails (Without response) should my dstv be disconnected, I will be cancelling my subscription entirely and you can collect your new pricelock unit!
I still await your response!
Jason bowen
Franchise owner
Talisman hire east london
Warehouse 4, meisies halt, east coast resorts road, east london
Tel
Mobile
Fax (Office)
View our disclaimer
:[protected]
:[protected]
:[protected] digifax
E-mail
Website :[protected]
:[protected]@talisman.co. Za
:www.talisman.co.za
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 21 april 2017 12:01 pm
To: 'sandile kaunda'
Subject: fw: customer number [protected] - installation query
Sandile
I am still waiting a response from you concerning my set up of the pricelock…? First email was sent on the 6th of april and to date I am still waiting for you to reply…
I am concerned that my dstv will be cut off at some stage or that I will be over charged once again! Please confirm the payment of r149 for the “hardware” for last month as you mentioned telephonically to me. And then the pro-rata charge for this month considering my pricelock was only installed on the 13th of april.
Should my dstv be cut once again or I am over charged on my debit order, I will be returning the pricelock unit and once again reversing my debit order payment.
I await your reponse!
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 18 april 2017 07:40 am
To: 'sandile kaunda'
Subject: fw: customer number [protected] - installation query
Sandile
I still have had no response from you regarding my outstanding balance and why I haven’t been charged the agreed upon amount which we discussed…..?
I can assure you this hassle with dstv and multichoice has gone on for long enough now (Since the middle of february) and should I get another sms stating I am in arrears and even worse, should my dstv be cut once again, I will be returning the pricelock pvr and cancelling my subscription entirely……
I await your response!
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 13 april 2017 11:10 am
To: 'sandile kaunda'
Subject: fw: customer number [protected] - installation query
Sandile
Just to inform you that the installation of our price lock decoder unit has taken place this morning.
Please advise with regards to my previous email (Below) as to my outstanding amount now and will this be taken off via debit order or must I make the payment manually?
Please contact me urgently to avoid any more incorrect billing and sms’s as well as my dstv service being cut off again.
Regards
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 13 april 2017 09:23 am
To: 'sandile kaunda'
Subject: fw: customer number [protected] - installation query
Sandile
Just to let you know my dstv was cut last week saturday, the 8th of april as I was apparently in arrears on my account. Having spoken to you on the phone with regards to this you assured me this would not happen and that I would only be charged r145 for the hardware costs for last month and that you would begin charging me the price lock rate once it was installed. To date, it is still not installed and we currently have no dstv yet I am still getting sms’s stating I now owe r1536.71…..
Please can you sort this out immediately as I am now out of patience with dstv and multichoice!
Failing my account being sorted out today to the amount you mentioned, I am now ready to return the pricelock unit and cancel my dstv subscription.
I wait your response!
From: jason bowen [mailto:[protected]@talisman.co. Za]
Sent: 06 april 2017 12:24 pm
To: 'sandile kaunda'
Subject: re: customer number [protected] - installation query
Sandile
Details as follows:
The satellite shop
[protected]
[protected]@sainet.co. Za
From: sandile kaunda [mailto:sandile. [protected]@multichoice.co. Za]
Sent: 06 april 2017 11:33 am
To: [protected]@talisman.co. Za
Subject: customer number [protected] - installation query
Hi jason
As per our telephone conversation, please send me the installers contact details so that I can make necessary arrangements with the installer.
Regards
Sandile”
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This electronic communication and the attached file (S) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. if you are unable to view the disclaimer, please email [protected]@multichoice.co. Za for a copy.
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This electronic communication and the attached file (S) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. if you are unable to view the disclaimer, please email [protected]@multichoice.co. Za for a copy.
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This electronic communication and the attached file (S) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. if you are unable to view the disclaimer, please email [protected]@multichoice.co. Za for a copy.
_
_
This electronic communication and the attached file (S) are subject to a disclaimer which can be viewed at http://www.multichoice.co.za/multichoice/content/en/email-disclaimer. if you are unable to view the disclaimer, please email [protected]@multichoice.co. Za for a copy.
MultiChoice Africa / DSTV Reviews 0
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Overview of MultiChoice Africa / DSTV complaint handling
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MultiChoice Africa / DSTV Contacts
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MultiChoice Africa / DSTV emailshelp@dstv.com100%Confidence score: 100%Support
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MultiChoice Africa / DSTV address144 Bram Fischer Drive, Randburg, South Africa
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MultiChoice Africa / DSTV social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 01, 2024
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