MultiChoice Africa / DSTV
Reviews and Complaints

On the 20th of May 2021 I made an internal transfer to the multi choice account number as I have always been doing for years. More than a week after I have made a payment my Dstv viewing was cut.Upon inquiry I was told that the reason for the cut was because I didn't pay my Dstv account and that I should send them a proof to show that I have indeed made a payment, which I did.I called their helpline repeatedly, spending over R200 in airtime but nothing happened.The supervisor promised to fix my problem but nothing happened.Nothing was wrong from payment starting from the account number I used to the reference number but I just can't get assistance from Multi choice.So I'm very disappointed in the company.My account number is [protected].

I called DSTV to ask questions about the promotion that you have for compact, your consultant Dudu got too excited and upgraded me while I was busy asking questions to understand what I was asking, and refused to cancel for me saying I must call other people to cancel. And I don't understand why her mistake should cost me by making calls. My number is [protected]

On 5th of May 2021 I requested the pricelock 24months contract but up until today 1st of June 2021 I have not received my decoder. I have been calling DSTV consultants for several times but nothing happening. They all telling me to wait. I can't wait anymore, I need to know if this installation will ever happen or not. On the 18th May 2021 the consultants promise me that installers will come to set up the decoder and she even set up the time. I even stayed home the whole to make show they find me when they come. There attachments to prove what I am saying. The sad thing is I keep on wasting my airtime calling you but no progress regarding this request.

01 JUNE 2021.
[protected]
Called Multi choice on the 25th of April to request a downgrade on my subscription and was told and sent an sms confirming my downgrade and was also advised that my new subscription will be R109 as of the 27 April 2021 .I paid R170 on the 27th but yet they stopped my viewing this morning .Called the Call Center and the consultant told me that I am still charged based on my last subscription as the last advisor I spoke to did not honor my request and downgrade my package as requested. Was helped by SINAZO PHILLIPS and was given a ref number [protected]/I107 .

I requested a refund on 9th May 2021 of R 829 but after numerous emails no response was received.

I then decided to call Multichoice on Monday, 17th May 2021 just to be told by the consultant that her colleague made an error and as such my account was credited with the relevant amount instead of submitting a refund.

I was also told by the consultant the refund would take 24 hours meaning the funds would reflect in my account my Wednesday, 19th May 2021.

I find this type of service completely and utterly dissatisfying and unacceptable as Multichoice's agent made an error and now I as the loyal consumer need to wait who knows how long for money which is legally due to me.

Please investigate this matter with a matter of urgency otherwise I will be cancelling all services and moving to a competitor.

Regards,

Conan L. van Staden

I bought an Explora Ultra on pricelock plus a extraview in Dec 2020. The contract is Pricelock R 949.00/24 months and Extraview R 49.00/12 months. Total R 998.00/ month for the first 12 months and then R 949.00 for the last 12 months.

The 2 decoders was delivered and installed by your office in Middelburg early in DEC 2020. Then another 2 decoders was delivered a week later. I reported this to your office in Middelburg and they said I must wait for my first account and then sort this out.

In Jan 2021 I got the first sms that said your next debit order R 1367.00 is for 01/02/2021, and since then every month I got the same sms.

Since Jan 2021 I phoned several times. Every time they said somebody will phone back in 48 hours or somebody will come and pick-up the decoders, thats not installed. That NEVER happened.

The decoders that was not installed SERIAL NO. A3033 60153
A3050 54875
are still in their packages.

I was overcharged and paid R 1476.00 more that I should have.

If this is not sorted out by end of May 2021, I will stop this debit order.

I am NOT A HAPPY CUSTOMER.

ID NO. [protected]
A.D.van Wyk
12 BAVIAANSKLOOF STR.
AERORAND
MIDDELBURG
[protected]

THANK YOU.

On the 1st may  i went to multichoice Randburg- to transfer one of my decoder no [protected] to my sister Salome wit Id no [protected], and till today her TV is not working, it gives error -This decoder is not connected to Primary decoder any more, as its on my sisters name - while its supposed to be separated from mine .ITS UNLINKED FROM MY MINE -

And decoder [protected]   is giving same error primary is not connected thou secondary is working -  We called ur call center they cant help, Why are we paying for NO Service -You drive or call  still no serve  -- pls fix this as im not coming to your centre again, , Just sort this mess

contact number [protected] Cindy Phala-

The program concerned is 100 DAY DREAM HOME, Season 2/Episode 5, broadcasted on 12/05/2021 at 10h30 to 11h30. The relevant portion of the program is the farmhouse build that was done for clients Jaclyn and Guy.

The program is riddled with instances where the name of the Almighty God is used in vain, with absolute disregard to the meaning thereof and with no expression/indication of any respect from the presenters, the participants or the broadcaster towards the profanity expressed by mainly the lady participant, Jaclyn. When the completed home is shown to the clients, the lady repeatedly and continuously use the Lord's name to express her amazement and excitement.

I am of the opinion that the majority of viewers of this program series are either Christian or God-fearing people and the majority are deeply disturbed by the way in which this abuse is tolerated by the broadcaster of this program. An otherwise entertaining and informative program is severely tainted by this action. Further on in the program the use of the F-word is bleeped out and even blurred out to prevent lip reading of the swear word, but no attempt is made to acknowledge or disguise the blatant profanity.

I purchased Dstv Explora Ultra on the 27th March by visiting the DStv website opted to purchase with installation paid and received Order confirmation (see attached). Since then being calling : [protected] first told I need to be patient order is being processed to they can't track it. I went to the walk in centre to no avail. And eventually resorted to chat with consultants on the website after several contacts Londiwe Maluleka managed to escalate my query to online sales yesterday they told her "order is still pending" I'm honestly not prepared to wait a year to receive my order, I therefore request this matter to be resolved soonest.

On the 20th April 2021 I paid my monthly subscription of R150 using my Capitec Bank app and the payment went through. After a couple if days my viewing was disconnected with non-payment cited as a reason for the action. I then went to an agency of Multichoice in Amandasig, Akasia and they requested my ID and proof of payment. I then requested proof of payment from my bank and submitted both my ID and the proof at the agency as requested but since then it's on and off . Today 11 May 2021 is the 4th time my viewing has been disconnected and nobody communicates with me. This is now frustrating and annoying. It seems to me the agency and the agents at Multichoice doesn't understand the processes the same. At the agency they are very much willing to resolve the issue but Multichoice is a different story. I have been very much inconvenienced and I never thought I would join a chorus of people vehemently complaining about Multichoice. My ID is [protected] and my smart card no is [protected]. Hoping for a speedy resolve of this matter.

Good evening I had such a bad experience with the dstv amandasig wonderpark not the shop in the shopping center the one upp the road whe had a explora and the hard drive went so whe went to exchange the explora I know the 1ste time whe exchange our pvr whe got a new model no problems today this lady tells my husband he can't get the explora ultra because he is uninsured she comes out off the shop to tell me that I was so cross my blood was boiling it's late and she refused to help my husband with the explora ultra so I have to go back again because off bad customer service please help me I don't want excuses it's the 2nd time in years that I claim a decoder this is unexpected and really leaves a bad taste in my mouth have been a customer for 15 years and this is how she helps my husband I never know someone can be so stupid and whe have to call the call center what I did just to find out I was not wrong iam not inder insured will go there to give the decoder back but never see me again

I purchased an explora from OnAirTv, your designated Service Provider. I am trying to cancel the order. Despite numerous phones calls and emails, I am being ignored.
Order no is OA-[protected]-1. They do not answer their phones and have failed to respond to my numerous emails.
DSTV needs to relook at how they select their Service Providers as ONAir Tv's after sales service stinks
I need them to cancel the order and pick up the product urgently as I shall not be available from tomorrow
I can be contacted on [protected]

To whom it may concern,

I have been trying to get sign off on the fixed payment 24 month contract.
After numerous times of trying to get in contact with DSTV I have come to the conclusion that my business in not needed so my only option would be to cancel. I have logged numerous calls and have yet to get a response.

If someone would like to keep me as a customer kindly contact me on [protected].

If I dont hear from you I will consider that you dont need my business and will immediately stop payment on my debit order.

Regards
Stephaine

The payment was made on the 26th of april 2021 which was yesterday and we tried sending the required documents but we haven't got any response we kindly asking to please get assistance before the end of today as we desperately need to use the money we hope this meets your favourable consideration

I am also very disappointed and frustrated with dstv. We applied and were approved for the pricelock decoder at begining of febuary 2021. I recieved a sms saying the installer would be here on the 12th. Yet he never pitched up. When i contacted him he informed me that he has no stock and he has customers that have been waiting for their decoders to be installed since October 2020. I contacted dstv and they said that the decoder has been delivered to the installer. Everytime i contact dstv i get told another story. No one can or will tell me what is going on. I contact dstv regularly yet all i get told every time is that they will escalate my query and someone will l get back to me. Yet no one ever does. Yet every month they charge me R119 for this decoder. So i am expected to pay for a service i am not recieving. Today is the 22nd April 2020 and still no decoder or installation or any help from dstv. Is this price lock just a scam? Why do they falsely advertise it and promise that installation will take place within 10 days if they cant even keep their promises? This is false advertising. I am sick and tired of all their lies, stories and empty promises. Why doesn't the price lock department have their own contact no where people can get hold of them?

My ID [protected] - I am a 71 year old pensioner with a holiday home on the Kromme River. For as long as I can remember -I have used a decoder at home (PE) taken out the Sim card on a Friday afternoon - plugged in into the Kromme River decoder and have DSTV on Sunday back to PE and the same procedure. Now on Friday night you disabled my decoders forcing me to ride to Jeffreys Bay and back only to be told that the decoder would not accept the sim or a new sim. To allow me to view DSTV I have had to fork out R2550 for new decoders and will have to pay for the installer to install the one at my holiday home on Friday. This is absurd - you have done away with a service that was simple and convenient and now U have to jump through all kinds of hoops to disconnect and reconnect weekly. This after forking out R3000.HOW CAN THIS BE FAIR?

I pay my subscription to watch ATP tour. Other channels are only a bonus. However, recently Dstv skipped important tennis matches to show WTA tour which made me miss my favorite shows. I am not saying WTA tour should not be showing because I don't watch it, but ATP tour should not be skipped either.
I stopped my subscription until this is resolved.

Good Day. I received a call yesterday 15/4/21 from a lady who works for dstv. When she started talking to me I kindly said that I do not wish to purchase anything other than the dstv package I currently have as I do not have the funds to do so. She assured me she was not selling me anything. She then continued by saying that my old dstv box (which is only a year old) will shortly start giving a error message and no longer work and that I have to upgrade to the explorer 3 for R169 per month. I said to her that iam a single mom and that I cant afford to do so now as our salaries have been cut due to corona and that iam struggling to keep head above water to even put food on the table. (yet I have never missed a payment to dstv) She was very rude to me and belittled me because I could not afford such a "small" payment per month. I was sitting in the office and all my colleagues could hear this conversation...it went on for a while and she continued being rude..i felt embarrassed, belittled, upset...I told her if that was the case that my old decoder would not be working any longer that I will then be forced to cancel my entire dstv contract... My question is...Is this the why dstv allows for its loyal customers to be treated? I have never skipped a payement...id no is [protected] (check for urself) We are all struggling due to corona...why was I treated in such a way when I declined the offer on the explorer 3? I would like the management of dstv to listen to the voice recording (my no [protected]) I later had to put the phone down in this ladies ear as I could not bear to listen any further to her disrespecting me... (also my colleagues listening to it all) What will dstv do from their side to correct this wrong? I have now considered going over to Open view and Live streaming...I do not feel like staying and spending my hard earned money on a company that does not respect their customers. Regards Anne-Marie Wearing

I need a valid explanation why so many accounts are open under my Name when I only have 1price lock plan with you that is up to date in payment for that matter.

I need a thorough investigation done before escalating this matter it's another thing to mess up my account but when you mess with my ability to acquire credit then we have a very big problem.

How I found out I recently registered with price check and saw these items listed with balances for that matter. Then I did an estimate on the capitec app for credit and these items reflected for me to settle before requesting for credit.

I have screen shots which I have attached.

Please review and come back to me urgently.

Mathapelo

I hold the following connections [protected] (PVR -primary), [protected] (PVR -secondary) and [protected] (Old decoder-Independent)
On 21st / 22nd March I requested for rearrangement, which was done rightly but unfortunately I lost my access to enjoy the features of my secondary PVR decoder - E102-29. Following many calls by the service provider who fixed it multi-choice Nairobi we got many promises and assurance that the error has been rectified, which on my end hitherto, todate, the error persists. I have followed with many mails, including the fowarding screen shot of the error without getting any solution on 31st March. Finally on 1st April, I was told I shall be contacted (I shared my cellphone #( +[protected]) by a one of your agents though to date I have not yet received any call.