MultiChoice Africa / DSTV
Reviews and Complaints

I'm subscribed to two decoders and my subscription price I pay every month and I told them my payment date must be by the 7th, now for the past 3 months I've been suspended a day after payment they always ask for proof of payment and I send not knowing I'm being charged for reconnection fee for their mistakes because they don't allocate payments early, my total subscription is R524 and I paid it only to wake up to my services suspended I've been complaining since Friday sending proof they tell me im overdue with R150 I paid it they telling me about another R600 that needs to be paid and I'm not being explained to what the charges are for

Greetings,

I had an issue with clearing error on my account. 1 of your agent on life chat took our communication very light and funny for him/her, i find it very very rude. This happened twice. He/she asked me ID number, Initials, Physical address, cell number before he/she can assist me. I provided them except the physical address which i was not sure, i have been using my account for a long time and unfortunately due to my personal reasons, i moved few places from another hence i cannot remember the registered address of my account with you. When i explain myself, he/she just say ''lol goobye'' and close the ticket immediately. This is really unprofessional for agents who actually are face of live chats and Multi-choice. His/her name is Nothando, i still have our communication as reference if needed. All these happened on 03/07/2021 around 14:00 pm. Please can i ask this to be resolved within the live chats because 40 % of them are very incapacitated and not sure what they are dealing with.

My name is Paula Bennett. Id [protected]. I've called dstv numerous times. I've been promised a call back within 24/48 hours every time. My 1st call was on may 27th, 37 days ago. Dstv said they had to access the recorded conversation I had with Lorraine, their salesperson. But I STILL haven't heard back fm u. They hv for the last 2 months incorrectly taken abt R90 more fm my account which is on direct debit. They hv said they've escalated the issue 3 times. But nobody contacts me and nothing gets resolved. Pls revert urgently. My cell is [protected]. Paula

Having received an email offer 29/6/2021, namely ...

"Hi Trevor Martin,
When you already have your pick of the world's very best entertainment how can it get any better? Get the Explora Ultra at a lower contract price of R899pm, normally priced at R949 which saves you R50pm. Offer Valid till 6 August 2021. ..."

I went to the local DSTV Service Centre to avail of the deal, only to be told that the service centre cannot help and I must go home and apply on-line in order to avail of the offering. ... REALLY DSTV! is that how you treat your customers?

I don't even know where to start describing how very angry I am. All programs that I watch and love have suddenly DISAPPEARED without any notice to us the viewers. JODHA and AKBAR which airs on ZEE world has been removed from it's original time slot to a new time slot . It was on s2 episode 7 and the channel will be airing s1 episode 17. This show has over a 100 episodes! WhmmmmhnIf you are airing s1 episode 17 when are you gonna reach episode 100 and then finally s2? This is absolute rubbish!

Married to medicine (channel 103)which is currently airing s8 will stop showing from episode 15 while should end at episode 17! Where are we supposed to watch the reunion? You are now starting a new show on the married to medicine time slot when you have not ended it's season well!

On channel 153 'my sibling and I' which is on its 3rd season has completely DISAPPEARED this week! Why! Why! Why! Then ' legacy's which is a new show on the same channel has also just disappeared!

I always record ENTIRE SEASONS of shows I watch but sometimes they don't get recorded! Why?

Multichoice you are INCOMPETENT! & very UNHELPFUL! I am very annoyed by you!

Hi, My name is Manqoba Mavimbela ID No [protected]. Customer no [protected]. In my 19 I made a pay ment to multichoice through multichoice app. Using my credit card. After few hours waiting the account was still not activated. I then later on the same day went to picknpay till to make another transaction this time with my debit card. Both transactions went through and do appear on my bank statements. But multichoice agent say they only see one transaction the one I made at picknpay. Now to prove that I did make a payment with my credit card I must produce proof In a pdf document stating date, time, amount and reference. I went to the bank several times to ask for such proof, but they say since the transaction was not done via their app. i.e Ned App they can not give me proof. The only proof they can give is a bank statement. But multichoice agent say they do not accept bank statements as proof of payments. I have exhausted all means to try and resolve this issue please help.

On the 29 th of June I went to the nearest multichoice to change my debit order date, I was assisted by sebenzile Dladla she calculated and told me I have to pay per day till the new date, so I tell her I'm moving my date from the 15th of each month to last day of the month I then pay for the days . So I ask her why is it the 30th when I said last day of the month effective July what happens if the date is the 31st she casually tells me " oh well I put 30th and I can't change it if the month falls on the last day of the month you will pay a penalty for the extra day" . Even if she had made a mistake she should have apologised and found a way to resolve the issue instead of dismissing me. Kindly train your staff on how to treat customers

my account has been charged with the amount i don't know they say its from my old decoder it was activated hence they charged it but i explained to them it was never active no has never used the it since 7 years ago but still they are not remove the charge from my account please assist.
they have being say that the matter is escalated but nothing

The lady who attends me at multichoice durban, on counter 27 at 16h15. Ticket number 5606 was very rude and not helpful... She accused me of using unaccredited installers... She was very unprofessionally and it is so uncalled for... The lady refused to give me her name

My details are as below
Ms zola ndlovu
[protected]

On 21/5/2021 I was contacted by your centre offering me the new Ultra decoder plus installationFor R899.00. After numerous complaints of non delivery installers arrive 25/6/2021 with no decoder . What kind of service is this I would have paid R899.09 this month had it been installed now I am paying R1103.00. It's not fair really

Faulty decoder was replaced on 23 June 2021.Also changed address and email address.
After that I could not access all channels on DSTV now and all devices did not show on DSTV app on phone or tv devices.
That was now corrected . Devices were LG, Hisense, and tv that shows as Telkom Tv on app and Samsung phone .

On my cellphone the Telkom tv and cellphone is shown as devices -No LG tv .On app on Hisense tv only Telkom and cellphone as registered and Hisense (to be registered ) but no LG TV .When I try to register the Hisense and LG TV it says that already linked to another account, .

I was asked for the ID number of yhe two devices but not sure where to find it.On the Tv under manage devices it shows Hisense TV 43E5600EX and under that NwOsHoYf2E2RLCmCtzgikHCT. Last person on live chat told me that this is not the device id. Now where must I find it.

I have now over 3 days spoken to 9 people, R150 airtime later, spent time on live chat today for 4 hours and still no joy. Someone must be able to assist. I merely changed decoders. How can this be .

my details : EA Coetzee [protected] Cell [protected]
Address !93 Jacaranda Street Protea Heights Brackenfell 7560 . Recent address 195 Cook Street Goodwood -address was changed 23 June
Old email addressed [protected]@arc.agric.za and [protected]@gmail.com

I would appreciate assistance as I am at wits end

in 7 May 2021 i paid 399
in 20 May i paid 399
also paid 200
then in 21 May i paid 610

my DSTV is always disconnected i make a call but my issue is never resolved i have emailed all the [protected]. my contact [protected]
im sick and tired of these.

Call center agent who works for DSTV in South Africa named Ncumisa Letlhage gave the worst customer service ever. As I was trying to explain my problem to her she was talking over me, more than once I asked her to give me a chance to speak and she would end up talking while I was speaking. Her tone was very aggressive, she was actually shouting at me. I could not take it and I hung up. When I called again instead of picking up my call she just remained silent and eventually hung up. The problem I was calling about was not solved. Her attitude and tone were appalling to say the least.

Rookie - The final episode of rookie has not been available on catch-up for over 2 weeks now!

The final episode was aired during load shedding - don't know if this has something to do with it.

We have switch off and on our decoder a number of times "reset" but it still does not download the final episode of the Rookie to catch-up.

This is not the first time episodes are not downloaded - what are we paying for !

Surely there should be quality checks that downloads to catch-up are successful and if not establish the root case and implement corrective actions!

The installer security code JFPWX6. The installed my explorer and there was a loadsheeding and to come back after 2 hours to set the it. They never come and I called them numerous time and they promised to come before the end of the day Friday. Till now they never showed up my main TV is blarey and the extra line said it needs connection from the main set. I never expoirienced such a bad service and I want to cancel this whole offer. My no is [protected]. NC Ngaleka

I'm laying a complain because this is not the first I am complaining of your terrible service

In March you guys stopped my viewing of which it was understandable because I failed to pay my monthly bill
Than on the 25TH of the same month I personalty payed R675 and I was able view again

The following month which april I got an sms from you that I need to pay R448.55
I did exactly that I payed the amount You told me I should pay, out of nowhere I was told that the is a R147.55 outstanding of which I do not understand where does it come from.

I did not pay the R147.55 now for the month of June I must now pay R916.55 from R660 that I used to pay, I really unhappy with your service.

I did an upgrade on my account from compact to premium. I have been paying full required amount and no one has been telling me about Prorata amount I have to pay when doing an upgrade but now my services keeps on disconnecting and there is charge for that and it keeps on going onto my account meaning dstv is robbing me now. no one explained anything about paying pro rata when upgrading I only heard about it today. It is unfair what Multichoice is doing to me.

[protected]-proof of payment - Immediate payment
reference number is [protected]

Poor service- payment made 3 hrs ago and proof of payment was sent to [protected]@dstv.com. payment still not allocated. i cant view any channel. last time i made a payment on the 12 of May and i was advised that i will view until the 12 of June instead the dstv was disconnected on the 7th.

I have been trying since jan 2021 to get this issue resolved... Yet in june my services keeps getting suspended and my credit profile still reflects that I am in arrears with my account despite paying for the actual services that I have always had/ received!

I am now paying double for the putrid services that I am receiving from dstv/multichoice! I complained to the company & hellopeter & on numerous times to dstv themselves! This morning; after my services was suspended yet again; I had to call "them" again, to clear up the issue and once again I was assured that the issue would be addressed today. Having requested that a customer service manager would call me today! No one called or sms's or emailed like they would normally do if u apparently owe them money!

This company doesn't care anything about their customers since they feel that they have the market cornered with the premier league and rugby!

On the 20th of May 2021 I made an internal transfer to the multi choice account number as I have always been doing for years. More than a week after I have made a payment my Dstv viewing was cut.Upon inquiry I was told that the reason for the cut was because I didn't pay my Dstv account and that I should send them a proof to show that I have indeed made a payment, which I did.I called their helpline repeatedly, spending over R200 in airtime but nothing happened.The supervisor promised to fix my problem but nothing happened.Nothing was wrong from payment starting from the account number I used to the reference number but I just can't get assistance from Multi choice.So I'm very disappointed in the company.My account number is [protected].