MultiChoice Africa / DSTV
Reviews and Complaints

Dear Complains board, I was a proud user of the the dstv walker 7, dstv have two type of device the dstv walker 4inc and the dstv walker 7, the package is know as dstv Mobile package which cost R49.00 month, which give you the channel to watch on the dstv walker only, firstly dstv claim to close the signal down, which means dstv walker Customer will not be able to watch the package dstv Mobile/ channels, dstv has the dstv know app, secondly dstv does not want to let current user of the dstv walker to watch the same channels on the dstv know, if they closed the signal on dstv walker for some reason into understandable but they should provide the channels on the dstv know app With same cost model or cheaper, I was also told that I will get my refund which I paid in advance of R200, 00 and I was told that I get R1000.00 TakeaLot Voucher, I was told I will receive the take a lot voucher by email, which I have not received as yet, I was told to give them my banking details which I have given many times by email and also by post and also by twitter, they still do not answer my questions and I still am waiting, it not just me that complaining but many other dstv walker customer are complaining, I think firstly dstv mulithcoice should get a 1 million rand fine as they provide a service on the dstv walker, they claim they can not offer the channels on the dstv Know app as a alternative?, it is wrong to shut down the signal of dstv walker customers and not provide same channels on the dstv know at same price or cheaper, we seek the help of the complain board as it's not been fair on me and many other dstv walker consumers or customer,
Secondly they say me R1000 voucher they can't provider know but R500 take a lot voucher, which I did not receive any take a lot voucher at all on my email, also I am still waiting for the refund of my R200.00 to be refunded into my bank accounts which I have given many times more then 13 times to be honest,
From shavesh Ramnath
Cell no : [protected]
Address : 28 corngrove road, grove end, Phoenix, 4068, Durban, Kzn,

I have repeatedly gone through incorrect accounting entries with different consultants at DSTV in the last few weeks, with no understanding or willingness from their side to correct what is wrong, particularly on the holiday home account. Some have been corrected but not all. The entries include overlapping dates resulting in double charges & decoders being switched on & charged for that have not worked for years. This must border on fraud. I used to be on a debit order system to pay my account, but due to the overcharges on my account I cancelled the debit order & refuse to pay anymore until issues resolved. Due to non payment on my part, my service has now been suspended. I am now embarassed because i cannot give DSTV to guests i have in my guest house. Their service is less than good & their willingness to resolve issues is nil. I have been a client for 20 plus years & have had issues before that i have reported without resolution. This is now enough. It is easier to go without DSTV than to have this perpetual fight & having to check my account so have cancelled my account with them.

I am completely dissatisfied with the service i am getting from multichoice and have sit for days without tv, always being charged reconnection fees and disconnecting my account. Agents are clueless and got a very stinking attitude, they feel they pay us to watch dstv. Recent encounter was with ofentse who was not willing to assist and doesnt know the first thing about customer service also advised me that after calling twice yesterday and staying on the line for long my query has not been escalated for whatever reason. I still have to sit without tv, i expect a response asap if not received i will take this to the ombudsman.

Ref:multichoice
ref:i390
ofentse pheko

On the 10th November, I phoned to have a DSTV package connected. The connection was to be done while I was on the phone.

It eventually took five hours and six phonecalls from a mobile phone.

When the connection was eventually made, I asked for 24 hours connection, I was told this would be fine, the program I was so intent on watching was cut off after only 7 hours.

While I understand that it is difficult to accommodate peoples different times, I think I could at least have been warned that I would receive less than half of what I paid for.

I wonder what DSTV would do if I paid less than half my subscription. While the rand value of this complaint is very small, I cannot watch the program again.

A desirable resolution may be for you to add on extra time rather than remove and have happy customers.

I am irate that I was told i would have 24 hours and ended up with 7 - I had visitors and it was very embarrassing when the tv turned off.

Please get back to me

Doug skeat

I have called several times and DStv is still disconnecting, deliberately, my PVR functions. They send an incorrect bill, I paid, but when I call they say I still owe R56 rand... This has been happening the entire year... I'm sick of this horrid and poor service for such an extreme fee. I paid for a service, I want my service... An entire year of paying R1000.00 for poor service delivery or customer care.

Payment went of my account 25 October and I checked my account cause I was not sure about the amount. I checked my facebook messenger to see what the balance is due and it stated, thank you for your payment and when next payment was due.

When I spoke to a consultant last week she said only R 300 is due, I didn't receive no communication station that payment was not received or that my decoder will be disconnected.

If your ll view my account your'll will see there is never a problem receiving payment. I am not happy with this service and feel that your ll take advantage because your ll have no competition and disregard loyal clients. The system yourll have in place is not accurate and reliable. I AM NOT HAPPY AT ALL.

Dstv Galleria installer was hired by my neighbor to remove her dish however in the process the so called acredited installer cut my dstv cable. Trying to get it rectified I was told to pay R 550 for a call out. Is this a new kind of scam these installers do? I am considering going further with this regarding Dstv. This is unacceptable by DSTV an internationally claimed company

I am not satisfied with the services that DSTV/Multichoise providing.

I am paying a lot of money for very very bad services. Please can you help me, or at least let me know if our services is active again.

I called yesterday 8 x times. We forgot to make payment 28/9, but 30/9 we made payment and we cleared the payment. Our services was disconneted 31.10 and when all called they could not helped. Proof of payment were sent and no response. I still don't know if the services is active. If not today (1.11) we want to cancel . Can't support a company that treat you so bad.

Thank you
Hannelie Visser

[protected]

DSTV cust number : [protected]

Good evening
I have called multiple times about an installer for my explora... I took out the new price lock package and was very excited about rejoining the multichoice team.

However... It took 10 days to deliver my decoder... And now that I have it, I can't find an installer. They all want money because apparantly I am too far and multichoice takes too long to pay them. They ask r10 a kilo... Which comes to r900 for installing...

Now when I took the package there was no mention of distance... I was simply told it comes with free installation and dish and everything.

I stay in vivo limpopo, rural - according to the search... This place is about 40km north of dendron, 45km north of bochum which lies parallel with dendron and 45 km south of alldays. The road to take is the r522. (I think)
My house is on the school premises and this is located at the end of the only road in vivo. This road starts at the viva garage and ends at the school gate.

I really hope you can now find an installer because I am truly lost and am close to giving up and cancelling everything.

Mj wilken
[protected]

Hi i would like to bring to your attention the level of service since i installed my decoder in May and i think its a disgrace for the amount of money i pay i each month. I have had bad picture with no sound for 2 weeks this month and had to pay a R250 extra for the installer to come and look and look at it. Spent 2 days without anything playing and i had to watch sabc channels on my normal channel tv. I feel that this is totally unfair that i missed 2 weeks of service and i still have to pay on my due date. Hope u understand my point of view

I am a 48 years old man by the name: Pelaelo Philemon Rakgoabe with an ID: [protected]. I would like you to cancel my account because it does not work for me. The whole September 2018 we did not watch this exploration due to an error, we called for several times so the error can be cleared. After we called the exploration will play for a day, if too long it will be two day and error E 32-4 will appear again. The end of August 2018 I decided not to pay because I pay for nothing. On the 26/10/2018 I paid R777.80 and I had to call for the error to be cleared again. I have spent R30 air time before the error is cleared. The exploration have last only one day playing then the error started again. Please chech my calls on August 2018 against my account check on Sept 2018 and October 2018. I better go back to my normal dstv for I have never struggle with it. Please cancel this explora account on my name and tell me what to do with it, if I must take it to multi choice let it be. I hope all calls are recorded as you use to say when answering calls.

My mom took the price lock earlier this year and it's been hell ever since. That decoder always has a problem. At the moment it plays and stops showing a sign that says "network unavailable due to weather" this is the second time this thing happens. It is really frustrating. Your installers will be looking to cash in on top of that. Please do something about this

Ref: 289574
I queried my monthly account with DSTV. The consultant informed me that I am paying insurance for my PVR and 1 x HD modem and 1 x single view which is NOT ACTIVE.

The single view was upgraded to the HD, however DStv did not update my account accordingly.

DSTV have been billing me almost 2 year for an inactive modem.

On bring this there attention, the consultant says that the insurance department is at default, I need to speak to insurance. On speaking to Insurance, they say that
dstv billings need to resolve, However they will investigate and get back to us.

I called DSTV, nobody seems to know what is going on.

I am still waiting!

I had a query with you last year regarding my billing and so far no one has even bother to contact me or mail me, I had the price lock package and you over billed me the first time, then you fix it to say that I have a balance of R6000.00 in my account of which I phoned the consultants every month to take my monthly fee from my balance available in my account. Now this morning I see that you want to deduct a fee R5535.00 from my debit account. firstly who gave you permissions to deduct that amount from my account and why haven't you contacted me to inform in any way what is the next steps. I told the lady last year that I will not be paying for your mistakes on your side for the ones that you had to deduct the R949.00 and only loaded the amount of R149.00 to my account. I have my rights and you must reprimands the person on your side how did that mistake. please investigate and come back to me my number ********** 223.

Last years complaint - Worse Unprofessional billing- 29 NOVEMBER 2017 THIS WAS MY COMPLAINT LAST YEAR. the last time i wrote a review was regarding my account billing not being accurate and now the same problem has gotten worse. how can a company so big make mistakes like this you give a credit and i have just spoken to a lady for 20 minutes on the phone. where do you think i must get the airtime and money im a single mom and then i still have to worry about all this nonsense you through at me. could someone please get this sorted and i totally refuse to pay for your system error, so dont come back to with payments on side im not signing for that game. Official business reply Dear Chantal Saaiman We acknowledge receiving your complaint. Feedback will be communicated as soon as possible. Kind regards DStv: Hello Peter Team 29 Nov 2017, 12:25 10 months ago Official private business reply Dear Chantal Saaiman Please accept our sincerest apologies for any inconvenience you may have experienced in this regard. We tried to contact you to assist with your concerns without any success. We currently investigating your concerns with our Price Lock department for urgent resolution. Feedback will be provided by written or telephonic correspondence as soon as more information becomes available. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. Feel free to contact us should you require any further assistance. Kind regards Rupert 29 Nov 2017, 16:08 10 months ago 29 Nov 2017, 16:44 10 months ago chan2105: Im not sure if your number is **********, when i picked up a couple of times the phones goes dead, Thank you for coming back Write a reply Make reply private Publish Public comments

22 Oct 2018, 12:15
7 days ago
chan2105:
How come no one has phoned me or even replied to my query, you are definitely not concern about customers relations

Public comments

I find it sexist and apprehensible that DStv only shows ladies tennis when it is a grand slam. We see all the men's ATP competitions from day 1 yet there is but no WTA. Two years at least we got to see the WTA from the quarters. There is nothing now. There was no coverage of the WTA finals. I really don't understand, ladies tennis is just as exciting as men's. In fact I prefer watching ladies tennis. At I have already said this is simply sexist and unfair and quite simply NOT RIGHT!

After Paying for a movie on boxoffice, one is still not given the option to switch the language to family? I do nit wan't my children to listen to swear words. We are disappointed with the poor movie selection currently showing on the channels. Please give your clients the option to change the language to something that is suitable for the younger children.

This happened Saturday morning 27th October and was during the Phillip Island qualifying.
This is unacceptable practice and as a paying customer for an already overpriced service find this totally disrespectful to your client base. The final qualifying session takes 15 minutes and as it got to it's most exciting stage with 8 minutes left of the session you promptly proceeded to cut transmission and air at least five adverisements. We all therefore missed Marquez getting pole as you returned to the qualifying with only 5 minutes left. Who make these ridiculous decisions or are you that cash strapped?
Even more reason now to reconsider cancelling premium dstv and opting for a better provider.
Pathetic.

My complaint is about how I was unable to enjoy the services I paid for, for weeks my area black out and I don't have another source of power to enjoy my subscription and by the time the power supply was restalled my subscription as expired. So I'm imploring you people to let enjoy this as a prepaid platform . I will be glad if my complained is favourably considered tanks

Dear Sir or Madam,

Good Evening.

I would like to complain about a poor service provided by the multichiose in Luanda, since October 21, 2018 I paid my DSTV monthly subscription service, however until today I am not able watch DSTV, I called several times call center at [protected] but they were unable to restore the services, Until now, after 5 days, I still can not watch DSTV at home.
It is really a shame! I would like to know how will be the the days I already paid in which I have no DSTV services, and when will my situationbe resolved?

thank you,
Jose Pinto Afonso
DSTV number : [protected].

In March 2017 an agent called me from multichoice about my o/s fee - I told the agent that I could not afford Dstv for the foreseeable future and that Dstv should be disconnected. She confirmed that she must disconnect and I said yes I told her numerous times that I cannot afford it. She said ok and the call was ended. From that date for the next 10 days Dstv was still connected after I had informed the agent on your recorded call that she needed to disconnect.

In April 2017 - I was told that the account was suspended because of the o/s fees. I called and I told them that I am not paying anything o/s because I told the agent to disconnect in March and I was told all kinds of nonsense about only being able to cancel on the 1st of the month and that the agent who called me wasn't able to disconnect so she just didn't and she didn't tell me that I had to call someone else to disconnect. I demanded to speak to a supervisor. I was told that they would listen to the call and give me feedback. I refuse to be held accountable for the extra 10 days that the account was still connected because you have my voice recording to tell you to disconnect it. I NEVER got a call back!

In May 2017 I was sent a message that I was being handed over for the o/s amount! So I called again! And again had to explain to your call centre the situation again I demanded to speak to a supervisor.. on the 5 June 2017 and AGAIN I was told that the call would be listened to and I would get feedback.

AND NOW 18 months later I get another call to say that I have been handed over for this o/s amount! I called the call centre and according to the notes on the 5 June was the last time anyone did anything on my account and even your supervisor didn't update the system so now I am back to square 1 and NOTHING HAS BEEN DONE FOR 1 YEAR AND 5 MONTHS! And the email address I was given were incorrect in order to get this sorted. Because apparently your call centre cant do anything!

This week of 22 October I have called your call centre and spoke to 3 different supervisors! Brenda promised to lsiten to the call and give me feedback - Nothing! I called the next day and could get hold of her.. I was told 2 emails were sent to her to call me back at nothing.. I asked to escalate and was told a manager would call me back and still nothing! again on the 25/10 another 30 mins and another supervior promising to listen to the call!

REALLY? Does every supervisor need to listen to this call before I get feedback? what do I need to do to get this sorted with Multichoice?

This is why people don't want to deal with Multichoice.