MultiChoice Africa / DSTV
Reviews and Complaints

Phoned on 21st December asking for assistance with Box Office as I am unable to do a rental. Person I spoke to said someone will phone me back an hour later. 3 hours later I phoned again only to get same response from another person working for DSTV. I phoned back today 23rd December and explained my problem to person I spoke to who said that he will ask his Manager to contact me as I have been waiting for more than 2 days for response. Manager will have phoned me max an hour after I made the call (half past 4). It is now almost 9o'clock and still no response from DSTV. Still unable to do rental on Box Office. Very dissapointed in service received.

Good day

It is so sad to receive a POOR service from DSTV/MultiChoice. I have applied for R49 explora package 3 weeks ago even today I didn't get my package. What's frustrating even worse is that I kept on calling and inquiring about the process, they told me that the process is pending. I have been promised that I will receive my package within 5 days but didn't get my package as agreed . After 5 days I called and enquired about my package, they told me that I will receive the package sooner than Friday (21/12/2018) even today they still sing the same tune that I don't wanna listen to "the process is still pending I will receive my package on next Friday which is on 28/12/2018."

Rather tell that you can't assist me than false promises, The worse part is that my family and friends can't watch TV but I pay Dstv every month.

The funny part is that it's not for the first time to applying for this package. I have applied for this package months ago and still didn't get my package. They even gave me wrong email to lay my complain So that means its a habit.

Unsatisfied Costumer

I'd no [protected] customer no [protected] AZLamani I paid on the 30 th November 2018 using cellphone transfer and even sending proof of payment but my dish it's been on and off and you're busy adding reconnecting fee it mean the month of December I only watch your service for less than 10 days and busy promising to check my payment I'm not happy @ all

I have been aproved a new decoder with package on 4th december i was promised delivery soon. Week after i started calling and every day had a conversation with a diferent supervisor. Each time i was promised a speedy resolution plus a callback, 5 diferent supervisors over 7 days time promised but failed to deliver. What a joke! today spoke to supervisor number 6, he promised stuff - i dont believe anything dstv says anymore
now watch - iwill be billed for 2 subscriptions 1st of january even though we will be away on holiday and will not be able to get the new decoder 9 if that ever gets to us before we leave) installed.
You are worse than the worst of the corrupt people governing this country - at least we expect nothing better from them, but you - you have all these fancy adds on tv makling as though you care about customers! hah, what a lough.
Even if this gets resolved you would not compensate me for the agravation, time and costs involved in fighting you these last 2 weeks.!

Dear Sir/ Madam,
I would kindly inform you that on Saturday, 8 December 2018 I bought DSTV decoder from official selling point of MultiChoice Ethiopia in Sarbet, Old Airport Area (Adot Complex).

They gave me a number of the Customer Services in the main Office in Bole, to contact for the installment purpose (they told me that installation costs 300 ETB).

When I called the number of the Customer Services, they gave me technician name (Mr. Dagem, mobile number: +[protected]) to contact for the installation purpose. Mr. Dagem came to our office on Sunday, 9 December 2018 with a dish, LNB, and cables and connected the DSTV decoder. He claimed that the equipment is new.

When I asked him about the cost of installation, he requested me to pay two thousand nine hundred Birr (2, 900 ETB) and he said this is the cost of the dish, LNB and the cable because this is original products. He did not give me any receipt for the equipment or his labour cost.

Later on the same day, I discovered that the LNB he fixed is second hand LNB and old (not new). I also contacted Dish technician who came and inspected the equipment and he told me that the cost of the dish, LNB and the cable cannot exceed 1000 Birr and the money DSTV technician collected is a theft, no more.

On 11 December 2018 morning I went to the Customer Services Office in the main Office of MultiChoice Ethiopia in Bole, Africa Avenue, TK international Building, Room No.11 and I reported this incident because the technician was given to me by DSTV office.

The Customer Care Supervisor who was in-charge told me that she needs to discuss this with her managers and she will revert to me by the end of the day (yesterday), but so far up to this moment, nobody contact me.

I would kindly request your assistance to solve this issue.

Thank you for usual cooperation and assistance.

Gamal Ahmed A. Karrar
Mobile: +[protected]
Whatsapp number: +[protected]

Dear Multichoice

I have a query with respect to the abovementioned account number. My account was suspended for some time, and you sent me an sms with a reduced subscription offer of R460 per month instead of R509 per month (as per the attached screenshot). I responded and your consultant gave me amounts payable to reconnect - she also told me that she was escalating the question of the reduced subscription. I heard from Multichoice on 26 November, and subsequently made a reconnection payment of R159, 76. On 01 December I made the payment of R460 as per your sms. To date, none of your consultants contacted me to discuss the reduced subscription, and when I do a balance enquiry through your online portal, I get a message that I am owing an amount of R969, 00. Your customer service sucks to say the least, as the local DSTV agent in Postmasburg could also not give me a satisfactory answer/ explanation. Please investigate my query and advise me on the way forward.
Kind regards,

Graehame Basjan

[protected]

Dear DStv Customer,

This email is closed. Please contact [protected]@DStv.com for assistance via email.

For a quicker response, we highly recommend DStv on Facebook and @DStvCare on Twitter. They are available until 11pm daily.

Alternatively, you can dial *120*68584#, or login to DStv Self Service where you can manage your account with ease.

Thank you

DStv

This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email [protected]@multichoice.co.za for a copy.

Please consider our environment before printing this email

This electronic communication and the attached file/s are subject to a disclaimer which can be accessed on the following website www.mnet.co.za/disclaimer.asp If you are unable to view the disclaimer on our website please contact [protected]@mnet.co.za for a copy.

All I want for Christmas are less prime viewing time (evening) repeats...over, and over, and over, and over! With so many repeats, the customer should, in theory, be paying half of what their money prescription is! Not to mention "New Season" programmes, and then there are 5 or so episodes, before disappearing..."American Chopper", comes to mind!

Good day.
My name is Martin Mulea, i always pay for my dstv account on time, end of November went for eyes operation leading to crippling my budget. On the 3rd made a phone call to Multichoice asking them to atleast allow me to pay on the 22 of which I'll pay double. To cover for 5 December and 5 January.

The consultant took my details and informed me that it has been updated i shouldn't worry.

Today the 10th i woke up to blocked Tv.
I've called the customer car norethan twice already and my issue hasn't been resolved.

My name is Benedine Blumears I am on the extra package and received a message about a great premium deal including a Explora for R749 for 2 years.
The account is in my name but my co-habitant is paying the monthly fee from his bank account since I am paying the home loan.
I applied for the deal but was declined due to my affordability but I think it is so unfair because my partner is paying the account should he not be the one that's credit affordability should be checked since he is paying every month.

We were both excited because he can afford the extra R249 I mean he is currently paying R509 what difference does it a R249 make.

Why should my expenses be questioned if he is paying I think it is so unfair. The reason he is paying in the first place is because I cannot afford to pay everything I mean I am paying the bond after all.

Your reason for why we can not be part of this great deal is unfair and in future please do not send me deals if you know I will be declined.

Regards
B Blumears
[protected]

Good day I would like to report fraud that happend to us.

I placed my story on Hello peter ons 17 nov woth no response phoned the company on a daily basis and spoke to a mark with just excuses for answers we even contacted dstv fraud line and they said they are goin to investigate it but with no feedback yet

see underneath my story placed ons hello peter
for ASAT / DSTV company Cape accredited tel [protected] please contact my husband Mr JD Els on [protected] with feedback

Hellopeter
MENU
DSTV Installer liars
A review of DSTV Company Cape Accredited (A-SAT solutions) Pinelands Western Cape by Anette E on 17 Nov 2018

DSTV Installer liars
We live in Wellington Western Cape and We contacted DSTV Company Cape Accredited (A-SAT) solutions tel ********** on 1 November 2018 to come and check our sattelite connection as our brand new dstv explora wasnt recording and we couldnt use catch up. They came on 2 November 2018 They moved our sattelite disch to a other wall and told us our digital LNB was broken and had to be replaced at a cost of R850! a few days later the original company which installed our brand new explora and sattelite disch in August 2018 came out to replace our disch as they bent and cut it to make it fit on the wall and ASAT advised us that could also cause problems. My husband asked them to test the "broken " LNB that was only 3 months old and they said its not broken and the LNB we had to pay R850 for was second hand it was yellow from the sun were our LNB was still white. We are currently still watching dstv with our original LNB with no problems. We called A-SAT solutions and they said they would call us back but never did that monday we called them again and they said a supervisor and the person who installed the disch would come out to investigate because they claim our alligations is false. nobody ever came and when we call them again they put they hang up on us every time. We also contacted DSTV about this case as this people are accredited under DSTV they said they were going to follow it up and get back to us but no feedback as yet. (DSTV company Cape Acreedited A-SAT) doesnt even have a address just a land line ********** or cellphone ********** which also seems dodgy. We called them in the first place because their add on google says dstv company so you think you can trust them but nobody wants to help us everbody just says they cant help us or doesnt come back to us we just want our money back. PLEASE do not use these people!

Goodday
I phoned to find out why my walka was not working any more and they told it has stop we must download the app or look on a tablet now which I don't have a problem. We qualified for a R500 Take a Lot gift voucher which I did not received since 14 November 2018. . Since then I am phoning everyday to hear when will I receive the voucher just to get promised they will do it today or someone will phone me, Could you please advise me when will I receive it. I spoke to a lot of people. My reference number when I started is 74604828I79 and #2300. Bongani the supervisor said he will get back to me yesterday 3 December personnaly to tell what is happening.

I did not receive 5 channels on the family package...channels 119...127...128...213...238...

so I did not want to pay the full installment until I got the 5 channels for last month and this month or downgrade to the access package...I spoke to consultants for hours at my cost and finally kagiso shaomolekae was going to call me back...
I dont want to pay a reconnection fee and I dont care of a system glitch...I want wat was shown on the dstv site...photos attached

I paid end of november r2000 to my dstv account for december and then r2100 was debited off my account 4 days later!? So now I have paid a total of r4100 for dstv subscription!? In one month! I work between 800 people in the pharmaceutical industry in a call centre. This story can spread very quickly. Incompetent, pathetic service, I would rather watch nothing! I want nothing more to do with multichoice! I hope that someone is spending my extra r2100 happily as a year end bonus! Merry christmas to you all since this was a forceful gift! Hope my 5 year old daughter doesn't mind having nothing for christmas thanks to multichoice.

The production and delivery of the TV mag has been an on/off issue for the last couple of years. At the customer care center I have been told on numerous occasions either-we are not producing it any longer/we only mail it to elderly customers/no more posting so you have to call at the customer center to pick one up(how environmental was that?!). Sometimes it actually did pitch up in my post box, but no longer. Now customer center says production has finally stopped. Searching through/scrolling through the electronic version is a nightmare and even younger people than me have said that they prefer the mag. It's easy to flick through, look ahead, etc. What is the problem doing the mag? You must be the only firm in the country who can't produce a magazine at a profit?

To whom it may concern
I would just like to find out why cash paying customers are nit important to multichoice, i have been a loyal cash paying customer for the last 14 years on premium pakkage but i do not have the same privelages as debit order paying customers, is there a difference between my money and a debit order. Can anyone please advice.
Thank you
B.P van Breda
[protected]/[protected]

Good day,

I spoke to Thabo Mokoena REGARDING MY ACCOUNT and once again I find myself feeling frustrated because my account is still not updated with the discount and worse of all I'm now told I have showmax which I know for a fact I cancelled Thabo cannot explain where this R29 is coming from and decided to tell me it's because of the Showmax Subscription. I spoke to another consultant yesterday who assure me that all is in order with my account. Adjust my account accordingly and apply that discount so that it shows the R460 plus my PVR. I want to see the correct balance going forward and I want this R29 to be removed from my account. Your service is SHOCKING. I waited on the line forever waiting for Absalom, Thabo Mokoena's Team leader to come to the phone. He did not bother I'm still waiting for him to call me till this hour. Im paying for a service I insist on getting one.

Kindly advise where there are so many re-runs especially in prime-time viewing. Surely logically - these re-runs should occur during the course of a working day.

I would also think that prime time is Saturday and Sunday -

DSTV is expensive so surely there should be less re-runs.
With the high cost and us having to pay for it, surely as I indicated the re-runs be played when people are working. As it is, we subscribed as there were too many re-runs on SBC as it was and now we are back to square one. Come on Mnet DSTV Sattelite, up your game.

From the time that I have received the explorer I have had problems. From the installer which has up to date not installed the machine properly as he haven't received a job card so he is refusing to do the properly.
Have spend about r150-00 on telephone calls to have the box office set up correctly spoken to 6 different people and still it is not working.
Have been told today by tshagosatso that I have to pay r90-00 for the recording function which not one of the other people that I spoke to has even mentioned and not even the person that has offered me the explorer has mentioned it.
Have been trying for six months to cancel the insurance on the hd decoder that I no longer use, paid it for six months without a refund and it was all thanks to to the useless call center agents. When the explorer was installed I asked the person to please cancel the insurance on the pvr, still not done.
Is it so difficult to help a person the first time I called.
If I don't receive a response from you by tomorrow this time i'm going to the broadcasting complaints commission as I feel that multichoice is ripping me off and just expect me to pay even more.

Good day. My dad is a dstv client, it was from the "old day" with mnet, than just adding dstv, the service I pay for is dstv compact and the indian channel. I wanted to add box office., I was than told my the sales agent it can be done, I will need to pay from my account for the 89.00 per month, which makes no difference as I already am paying the subscription monthly. But she misinformed me by saying the new dstv explorer can be linked to my dads current dstv account, meaning it would just automatically work once its installed. On the 16/11/2018, the installers were there, only to find out, nothing worked, I called in spoke to thembinkosi shibambo. Who kept me on the line for over an hour. My telephone bill. I also spoke to his manager boipelo who confirmed they will resolve this issue. More than a week passed, I emailed thembinkosi and his partner tremendous mufamadi. I get no feedback., I than speak to clyde letswalo. Who really tries to assist me, also advising he asked boipelo to call me - no return call from this supervisor. A week later on the 23/11/2018, thembinkosi calls me advising he wasn't in. So does it mean customer service stops? Especially since ive been sending numerous emails since the 16/11/2018. He says my dads id number is incorrect. Not taking into consideration that mnet subscription was taken out about 20 something years ago. And I sent him whatever id documentation we have. He insisted he cannot assist and that my dad who is 70 years old, has a heart condition amongst many other illnesses must got stand in a queue. I thank asked for boipelo. She came to the phone and advised everything will be sorted as they do have all the required documentation, she would email me that day which is 23/11/2018 - no emails received, and will call me the following day 24/11/2018. No telephone calls received. Im actually disgusted at the type of service received, especially coming from a service environment. Thembinkosi didn't provide me with any incident/ref numbers but clyde did on i147. If a superviser cannot take customer service serious than I don't blame the staff for following suit. Dstv is so laid back as they don't have competition. Im actually on the verge of cancelling this subscription. Vvery disgusted with the way this has been handle,

Good day.

Dstv just phoned us now. As soon as we answered they dropped the call. I want my account sorted before the weekends ends. This is ridiculous. Since March were struggling. If this is not gonna be sorted before Monday I will take it further. I will not leave it. We must do without TV because incompetence. They probably phone and drop the call so they can say they tried to get hold of me but couldn't! Which is obviously not the truth! Phone me for real so we can sort this out.