MultiChoice Africa / DSTV
Reviews and Complaints

In August 2015 I took out this decoder payment plan (price lock )with DSTV- Multichoice. Since the 1st day that I took out this contract it has been an absolute nightmare. I was never debited with the R849.00 as the contract amount and when I went to the walk in centre for DSTV I was sent from pillar to post being told that I cannot make any cash payments as my account must be debited. My account has never been debited and as a result the account became in arrears. I was called by a call centre agent of the Attorneys Blake and Associates on the 29th of June 2017 and offered a settlement amount of R3200.27 to pay the account in full and they said that they would send me a paid up letter as soon as the payment reflects because my credit record has been affected by this negative listing. I called Blake and Associates on the 5th of July 2017 and another call centre agent confirmed the amount which I then paid. I called them the 07/07/2017 to confirm payment had been made and they confirmed that the payment was received. The agent then informed me that they had made a mistake somewhere and the wrong settlement amount was given to me. This is not my mistake I believe as two different people gave me the same amount on two different occasions. The agent informed me that the account had been handed back to DPP- payment plan department and as they dont have any contact numbers I cannot speak to anyone directly. I called DSTV and logged a compliant and was told they would escalate the matter and request that the calls be listened to and call me back within 48hrs. That never happened. I have been sent from pillar to post for more than a month now and no-one wants to give me the feedback of this call and they also refuse to give me a paid up letter to send to the various credit bureau's that now have a negative listing for me. I was called By a Samkelo on the 18/08/2017 and told that he will personally look into the matter and call me today the 21/08/2017, what a joke!. I called DSTV and was told that he had gone on leave and will not be getting back to me. I was given these two ref numbers : [protected]-I 74 & [protected]- I 92, but everytime I call them they give me the run around. My Customer number is [protected] V Johannessen [protected]. I would just simply like the paid up letter as i need to clear my name, because I am trying to buy a house and they need this letter at the bank. I am desperate already as I am getting no-where. Can no-one help me?

DSTV
21/08/2017

Re: M. Swarts smatcard no. [protected]

Who it may concern,

In February someone from DSTV phoned me regarding the new exprora 2 . She
explained to me how it works and if I were interested. The lady and I were discussing
the Delivery and installation of the DSTV Explora. Also that when the Explora is
installed then only I have to phone them and they will change the one decoder of and
put the new one on. So that Both decoders weren't on at ones!

At that point I was sick and not even at home when they delivered the explora 2.
Not one of us signed for it. I just got it in front of my door when I got home!

Someone from DSTV phoned me and said that I have to install the decoder.
So 2 weeks ago I had the decoder installed after I was out of hospital.

Now the decoder is turned of because we have to pay this decoder from the
day it was delivered! And I have to phone and explained what happened.
They tell me every time that they will listen to the tape and will get back to me.
One day later its turned off again? Now it is every days problem.

I relies it’s a two year contract. But then it must start as soon as die decoder is installed!

I was paying my DSTV for years with now problem. If they keep on turning it of I will
personaly take it out in bring it back to you! Then I will cancel all my contracts with DSTV.

Kind regards

Mrs. M Swarts

Ordered DSTV Explora 2 decoder via OnAir TV on 13 July 2017. Finally received product on 25 July 2017.

The deal is for R119 pm including 'Virtual' installation voucher, 80cm dish and 25m cable. Known as OnAir Ultra deal. Reference number OA-[protected]-1. I Have been trying ever since to get the decoder installed between calls to OnAir tv as well as Multichoice. Gary Jacobs (Team lead/supervisor) at Multichoice promised to assist me and initially things appeared promising, but today, 18 August 2017, after contacting OnAir TV (Danielle) @[protected] as well as Multichoice (Alicia) @[protected] I am not comfortable with the fact that an installer has not been confirmed.

It's been a couple of months that I have noticed that I pay the full price of BWP 722.00 to DSTV Botswana although this is what I get:
1. Channel 102 was taken out
2. Channel 107 has now been taken out
3. Channel 108 has now been taken out
4. Channel 109 has now been taken out.
There was never a reason to why the channels were removed. Nor were we given the choice as customers to choose to pay for no channels or not to pay at all. For almost every Motswana who had these channels they have been ripped off for a couple of months as there was no consultation for them to know what was going on. All we do is pay for something which is not there, which is fraudulent.
We have the right to know what we are paying for. Not pay for so many channels which have been taken away.
Why didn't multichoice inform people that they would be taking their money for something which is no longer there?
Why didn't multichoice give people the option to choose to pay for the full bouquet which is short of so many channels (only to mention a few above) or not to pay as there was no communication? I wonder for how long this has been going on? Paying for channels which are not there without our consent? Taking money from so many subscribers without their knowledge? I demand to know what this is. As big as this issue is, I would like to know ASAP what multichoice intends to do to compensate us for the money that I pay for channels which are not there without my consent? I hope I will get my answer as I don't want to be pushed by lack of an unsatisfactory answer and seek help from the relevant authorities.

I was horrified when on Monday 14 August at 17h52, on the Comedy Central channel 122, you showed an advertisement for the Twisp electronic cigarette. This is quite offensive and honestly, this is encouraging young kids to smoke. There is nothing glamorous about smoking the Twisp device. Please withdraw this advertisement with immediate effect. If not, I will, as well as encourage as many people as I can to disconnect the Dstv

I have agreed upon the R99 pm special and have had nothing but problems since the installers hitec audio and visual, in Durban came to install the units. The very first day of installation the one unit had to be returned and swoped out for another, because according to the installer hitec it was multichoices' fault, only to have the same installer hitec return on another two accounts for a E143-4 error, the first time this happened I contacted multichoice to rectify the problem, wich they did, but it affected the other unit, we then called out the installer hitec who told me I should not contact multichoice as this throws out their settings and we should contact hitec when we have errors, Wich we did on the second occasion in presented the error again, we phoned and hitec only came the following day. Two days ago a error showed again wich is the E48-32 error with a picture wich flashes on and off continuously. We contacted hitec the morning of 10th of august as this happened at 8.30 a.m and was told a technician will be sent out. We then contacted hitec again on the morning of the 11th and the 12th and later on the day of the 12th... and as yet have had no one show up, this service of your service providers in installation is unacceptable! The frustration in the appalling service from hitec audio and visual is not only frustrating but unacceptable! It is very co incidental that both these errors are also installation errors!Very frustrated and unhappy customer!

I am still having the same problem I have indicated to Dstv on the 6 August 2017 about this message appears on my dstv E48-32 on my other extra view decoder with smart card number [protected] which other channels are not playing especially channels 161, 200, 403, 203 but the rest are playing when switch to them and on smart card number [protected] I do not experience this problem
I was promised that my quiry will be resolved with in 24 hours but nothing was resolved up until to this date and subscribing client of Dstv I derseve a better service from your company therefore once again request that this problem be urgently resolved by your company please

I have received the attached picture of the cartoons"teen titans go" from my sister, apparently a lady saw this in the morning from the tv. This is inappropriate for our kids please make sure this is banned please. Please get back to me with the solution for this. I am so heartbroken. We can understand whena teacher teaches them in life skills class but it is so not on for the kids to see this actions. This is explicit sex

I have been subscribing for DSTV Compact since February. And through out I have been watching the same movies, shows, series and listening to the same video songs. How long does it take that you change the line up. TV is now boring just the same no TV. Can't you at least try to improve the movie even on cartoons, how can my kids watch Tom and Jerry for 4 hours and it is a repeat of last week episodes. Please Multichoice do something about this issues.

My husband bought me the Explora 2, about 2 or so months ago. Since day one, I have been having problems with the Explora 2. It seems that the times set on the system and the times displayed on the menu’s, are not the same. Meaning that once I set something to record or set as a reminder, about 30 minutes later, it would only start recording or take me to that channel, for the reminder. The times are all wrong. I have had DSTV people at my house 3 times already (and they broke my wall, trying to get to the cable socket in the wall) and I have been to the Multichoice offices also. Including calling the help-desk (reset and restart each time) for advice aswell, on several occasions already. I am highly pissed off by all the above said, seeing as I am paying a huge amount for this service each day, but im not getting what I have been paying for! I was told by the help-desk each time just to do the channel scanning and then reset the Explora 2. Once I went to the Multichoice offices, two separate people helped me. The first person (lady), told me that my switch is not needed and that she can fix my problem, if she empties my internal hard drive (meaning delete all my recorded movies). I recorded her saying that on my phone. She then called another man over and he then just did a few things and said that the Explora 2 will be ok now. ITS NOT! I want Multichoice to give me a BRAND NEW EXPLORA 2, immediately! Im not standing for this constant running around and wasting my time and money on things that is supposed to be working properly. You may contact me on [protected] – Mrs Marianne Gao

My DSTV explora was installed +/- 1 year ago. In addition to the explora I also have a single view HD decoder for the extra view functionality. Yesterday(09/08) evening I notice that the extra view was not working and called the Johannesburg call centre. I was kept on the line for >15 minutes after which time the call centre agent said she could not resolve the issue and that it will be escalated to the extra view department. Their turnaround time would be 1 hour. Until this morning 08:45 I have not been called by them. After ending the call with the agent I received an sms to rate her service. I gave a score of 2 out of 5 for poor service. I received a second sms asking me for details to which I promptly replied giving details of the problem encountered. Until this morning 08:45, I have had no response. Does DSTV really take customer service seriously ? Don't make promises you can't keep.

In april my decoder had an error I called multichoice they checked the decoder they told me it is broken I need to buy a new one.in may I did not pay the decoder because it was broken I was not using it. June I bought the new decoder I called to activate it and they I paid for it. June, july and august but on the 7th august dstv suspended my new decoder when I called them asking why they say I must pay for the broken one. They need 450 why must I pay for the suspended broken decoder while they told me to buy new one and I am paying for the active new one. I do not owe them anything the broken decoder is not usable I never used it since april I never asked them to activate it and I was clear with the consultant that I am using the new decoder because they also confirmed old one is broken. How can I be charged for a suspended dstv on the broken decoder that has not been used for 4 months but the new decoder that has been suspended is up to date.

Gud eve i went to multichoice dstv offices in oak street somerset west just after 4 i was waiting my turn in line and lady i think she was in charge came to check for what every one was there for i told her weve been at their offices last week to change of ownership we had an avvidavit stating we bought the explora decoderon fb and were were unable to find owner as we found out owner went overseas manager said weould come in but when we arrived he apologised and said it changed he wont be able to help us we need to try and find the owner we left and my husband being a policeman asked his friends to help search for this lady it came ro our attention the lady which we bought it from was only selling it for a friend she fpund the friend and friend signed neccesary paperwork needed for change of ownership i went to the oak str offices after 4 she asked one of the 3 ladies who gonna do the owner ship and angelique said she would do it angelique strugglwd with something and asked her co worker i didnt get her name but she had braids in hwr hair she asked wheres the smart card i told her we bought it just like that from previous owner which se replied we needed an affidavit i told her but last week your managr said we cant be helped with an affidavit i then aearched in my bag which i found an affidavit of the 26 july 2017 which da lady with braids replied its not gonna work it needs to be todays date i then proceeded to tell her but i now think shes just being difficult because its not even older than 3 months and ja she dont care i asked my son to stay in the shop as i was going to get a new affidavit with todays date they were moaning the whole time about the time look at the time close the doors its late but on the door it atated till 5 i came back at 4h52 which they asked him to leave as their systems shut down at 5 which then they wont b able to assist me and making accusations against me infrknt of my son sitting their and hearing everything they saying my handwriting and the handwriting looks the same so what are they implying that im forging details of prwvious owner how dare they the workers tarnish me like that they dont know to what extend we went to get the ownera details im livid at present Mrs Lisa Visser nee Adams [protected] dstv account nr [protected]

I'm deeply disappointed

I was a DSTV compact subscriber until I was disconnected on the 7th of July for failure to pay my account. On the 25th of July I called the DSTV requesting to be downgraded to the DSTV Access package as I could no longer afford to be on the Compact package. The call centre agent continued with the downgrade and told me to pay R208 in order to be reinstalled (R50 installation fee included). She then confirmed that my next payment is due between the 25th of August and the 2nd of September. I paid the R210 that very same day of the 25th of July 2017 and I was reinstalled and moved to the new requested package.
Today on the 8th of July, 12 days after my payment and reinstallation I get the shock of my life upon switching on my DSTV. I have been disconnected and told to pay R156 to be reinstalled. How am I billed twice in a space of 12 days is beyond my understanding. Upon calling the DSTV call centre to rectify this error I could not be assisted, instead I was bombarded with excuses that made no sense. I'm unemployed and every cent counts, MultiChoice don't care about the damage they are inflicting to their customers. I'm very hurt and disappointed please assist.

Hereby with my contact details:

Full name: Mmule Charlotte Motsepe
Cell no's: [protected]

It has been almost a month since I applied for an explorer I get kept in the dark like a mushroom. I have been a premium subscriber to multiChoice for 14 years I have complained by phone and on Hello Peter but still my complaints seem to be falling on deaf ears one would think they may just get a spring in their step and sort me out. But alas this is what happens when you have the monopoly you don't give a damn because where does one go to. Uncapped internet is starting to look more attractive and will cost less maybe that is the route to go

Hi live in Windhoek, Namibia. My DSTV subscription is the most begrudging payment I have to make each month. Mostly because I want to watch sport and DSTV has the monopoly on that.. Added to that, Multichoice has nou decided that the only place you can make you payment (in person) is at the ONE multichoice office in Windhoek. This means that you now have to sit n a line for countless wasted minutes or even hours to pay you monthly subscription. That's if you don't have a debit order which is why what I suspect Multichoice wants you to do so they have an even bigger hold on you.
Furthermore, the service centre is an absolute inept service!
DSTV itself is showing less interesting shows, whilst charging a ridiculous fee in order to watch Rugby and Cricket which they won't put in the select bouquets..
DSTV is the really the most monopolistic pathetic service in the world! Making us users idiots for still using it!

At 20:25 on Friday 4 Aug 2017 we are watching Discovery Family Channel 136 and you put the add of Ghost Shell on where two woman are kissing while my 2 and 6 year old children are watching with us. This is inappropriate and u advertising a PG16 on a family channel. ? This is a family channel and we don't watch the other nonsense. One would expect more of DSTV and the family channel created.

I have made a payment to multichoice on the 31 July for my Walker device subscription. Now my service is suspended & they first want proof of payment that it has been paid. I don't have facilities to send them the proof of payment at the moment. I have spoken to Sifiso at the Bloemfontein branch (manager), but he is of no help. See attached the proof of payment

For the past four months multichoice is deducting R1048 from my account and not R949 as agreed. I have reported this to the call centre on three actions and overtime I am asked to send bank statements which I have done. And that is where it ends, nobody replies or responds to my complaint. I have spoken to both Samukelisiwe and Nelisiwe Knanyile and neither has bothered to respond to my emails.

I don't know what else to do other than to seek legal help.

Thank you
L D Esterhuizen
ID [protected]
Cell [protected]
email [protected]@thrifty.co.za

I am really very disappointing as I bought a DSTV HD decoder from Ackermans almost 10 days ago, they notified me to phone the following guy to install it for me Sipho Sibuyi [protected] I phoned every day and just telling me we are on the list for the day and every day the same excuse. I bought the decoder with installation because its easier now its still not done, I required an Explorar and they could not assist me so I took the HD decoder, this is really a problem.

Can one of your installation guys please assist me

Corelene Kruger
[protected]