MultiChoice Africa / DSTV
Reviews and Complaints

Good day

I am Edith Mavana

I am sending this email heartbroken with the service i am receiving from Multichoice. I have been paying for data from August to date but the data is not loaded. I have called several times and did live chats. I am told one and the same story that the matter is being escalated i don't know where is it escalated to from August to December. Or maybe is it because i am black person that is why my matter is not taken serious. Can i be refunded my money that i paid for past 5 months or can the data for 5 months be loaded with immediate effect. I have been buying data for 5 months for my kids to be able to study because multichoice failed to deliver what was promised.

DSTV Streaming only supplies one streaming login per subscriber irrespective of how many DSTV services I subscribe to.

I currently pay DSTV a monthly fee of over R3000 per month for 7 decoders and one streaming login.

My home in Cape \town does not have adequate satellite reception and the decoders rust in the salty air so I use streaming for both TV's. HOwever I can oly use one DSTV service at a time as the number of simultaneous streaming ID's is limited to one user.

This has been a problem for over a year since DSTV changed their policy to one user at a time, irrespective of how many subscriptions that user was paying for (7 in my case). They have promised a solution publicly but no soulton at this point in time.

I am receiving calls from a person claiming to be from DSTV trying to sell me funeral cover, as part of the DSTV rewards programme.

I have made it very clear that I do not want telemarking from DSTV and on several occasions i have called them and re-confirmed this.When trying to call back on the number I received the call from, a message comes up that the number does not exist.

Who is calling me and how do they get my number?

Maps Installations installed a new LNB receiver and charged me R 2449.00. My problem is the price of the LNB receiver which was R1800.00. On the invoice they showed an Ultra receiver. The normal price for it is around R450.00.

The date of installation was 7 November 2023

I contacted the installer several times without any success.

Please follow up on this because it is giving a bad name to mulichoice.

Daan du Plessis

[protected]

I have been waiting for my refund for the past 3 weeks and no word after submitting all needed documents and no any update and they still have the nerve to remind me to pay my dstv month end /poor service ever and consultant don't even know what their doing hence people cancel this provider

Enquiry reference number : [protected]

Good day

Thank you for contacting billing and collection.

Kindly be advised that we have escalated to central finance to allocate the payment then process the refund and we're still waiting for feedback.

Even now its still evaluated?

On sunday 2023/11/05 i spin the wheel and received a R100 cell c airtime. I claim my reward with the code that was given to me and the message i received was that it will be automatically be loaded on my cellphone provided within 24 hours. Until this time i never received it. This let me just wonder if your rewards is actually true. Maybe i am a bit hasty but when you say within 24 hours it must be beleive to be so. Thank you.

My name is Bongani Xabanisa this month on the 11th i applied for a dstv compact hence i was using it before so my decoder is not working that's why i applied for the compact but to my surprise i was given family view explora 3d of which was not the actual agreement when i phoned the customer service they said they will listen to the voice recording and the supervisor said she will send the voice recording but they never send anything when i call i get dropped there is no one to assist with this issue because i don't want the Explora 3d i want the compact now i am stuck with this decoder and i have to pay multichoice has failled me dismally and no one is willing to assist on this issue till to date contact me on [protected]

For what possible purpose did you cut of registered subscribers?

By first sending a message that the account subscription is not paid, even though there are still 2 more days before the month-end

And even though the Account Subscription for November was paid in full immediately, you STILL blocked the broadcast.

What on earth is Wrong with you people ?

Account Number

[protected]

I want my holiday home package reconnected for the weekend they told me to pay R221 which I paid but after 11 calls to multichoice and the proof of payment send to [protected]@dstv.com nobody can help me similar happened in April had to payR1315 plus another amount never got any viewing but did not have time to follow up and now it happened again but this time I will fight back and I will demand that all money's be paid back as I got no viewing so please get compitent people to answer your phones I will also lay complaint on hello peter

To date my subscription has not been fixed. I’m on a 24 month subscription.

Which is R 559, all of a sudden, I’m being billed 674.

I have made numerous calls, DStv consults clearly don’t understand their own systems. I was told that a senior consultant will call me.. this is not rocket science., Do the math I want my subscription to be put back on R559… MY SUBSCRIPTION IS >>>>>> DSTV COMPACT+ DISNEY+ BUNDLE 24 MONTH DISCOUNT... YES 24 MONTH DISCOUNT.

THIS QUERY HAS BEEN GOING ON SINCE SEPTEMBER.

I did not asked for any changes, pull all the calls.

My billing date is 25/10/2023.

Put my subscription back

most channels are not loading. There is no connection due to poor signal or bad weather. Some channels opening but then the connection was poor. Flickering and freezing. The weather was good. Some channels were working but picture quality was bad. flickering and freezing.

Error message No connection due to bad weather or

Blank screen on some channels.

did scan in settings. Found all channels but still a problem

i am a loyal DSTV customer for more that 10 years. now my decoder is not working and every time i call multichoice to get assistance i am told there is no help i am going to get for this situation to be resolved basically they cannot do anything. i am a premium customer if you cannot help me then cancell all my subscriptions because how am i expected to pay for services i am not using.

I was offered to upgrade to Explora decoder bt Dstv agent and i was told that it will be R599 per month, I agreed to it. The installation was done on the 05 June 2023. When i was to pay 599, it was more than that. When i called the customer centre their agents said I activated Netflix and i was supposed to pay R199 per month for it. Which now i was expected to pay 599+199 pm

I told them that i knew nothing about activating netflix but they insisted that i did it on my decoder. Now i just learned by one of the agents that Netflix comes automatically with Explora decoder and the I was supposed to be made aware of it by the agent who helped me with upgrading services, unfortunately she hided it for me and now my subscription is suspended because i have been paying 599 which i know and refused to pay 599+199 for netflix.

ID NO : [protected] . NAME . NIALL HEGARTY

I have been a DStv subscriber for many years . I subscribe to the top package .

I am harassed at least weekly , probably twice weekly with call centre agents trying to sell me something more relating to MultiChoice . I am not interested and will take this further if you do not remove my details from your call centre agents .

Regards

I paid via FNB banking app and the reference number was omitted. I walked into N1 DSTV to present proof of payment and the assistant said she'll "elevate " it to accounts. So every day I get disconnected and reconnected with several phone calls to them ,the voice prompt adds R50 every time I hear her pathetic voice. I'm fed up and done, just give my refund and we can part ways. Thanks for your Anaconda repeats DSTV. WHAT A BUNCH OF LOOSERS

Dstv is aware of a system fault where they cannot enable my decoder, model 3A to receive the Catch up service. I have phoned several times to complain over this matter, now a month long, and obviously you do not have the technical no-how of how to fix it. The model 3B decoder can receive this Catch up service and i have asked if i can replace my 3A decoder with a 3B, i am also paying insurance on my decoders, and i am told no, i cannot exchange decoders in that way. SO, why must i pay for a service i am not getting? In my view this is illegal, am i going to be financially compensated for this lack of service?

I have also been assured that a manager, XOLELE, will call me back, as per usual this never happens. I suggest that dstv starts to show some respect to their dwindling customers and have the decency to return calls.

Very, very disappointed with your service, or lack of.

Dstv keep on deducting R698 on my account ive laid many complaints regarding this , first I was told that its netflix I called Netflix and they are not aware of this and it stopped 2months again it deducted same amount when I called I was told about showmax to a point i accepted this R699 cause im tired of complaining, now it has increased its R932 no no no its too much I want my money back no guys this is not fair now I must starve because of dstv I want my money back