MultiChoice Africa / DSTV
Reviews and Complaints

I paid for a Family package about a week ago, today i was sent a text that if i pay K88 i will be upgrade to Compact plus within 48hrs. I paid the amount but after realising todays games i paid an extra K64 so that i automatically move to compact. After paying both amounts my upgrade has not taken place. The agents at customer care are not helpful, they are just telling me they have a problem with their payment system.

Txn. ID : MP230916.1310.J34410. Payment of ZMW 88.00 to Multichoice Zambia, Till Number DSTVAPP Multichoice Zambia is successful. Your Airtel Money balance is ZMW 61.72

Txn. ID : MP230916.1342.J38253. Payment of ZMW 64.00 to Multichoice Zambia, Till Number DSTVAPP Multichoice Zambia is successful. Your Airtel Money balance is ZMW 0.72

There's netflix that is linked to my account for R199, I've been complaining since April 2023, it'll disappear for a month and come back again. Netflix self have confirmed that I don't have that account, one lady once told me that this is the issue with clients who are using explorer, my question is that if they are aware why are they not cancelling it. Now this month my service have been suspended more than 3 times, now I'm on line with them for more than 30 minutes, with my time and airtime this is really frustrating

On 29 August I have spoken to Paballo (via chat) to reactivate my PVR services. He promised me it was done, but it will take 48 hours. It was not done. I then spoke to Busisiwe, who dropped the line. Finally, Dimpho was able to help me, but she disconnected my internet.

She then said she will escalate it (Ref - #INC-1702471). Nothing happened and I spoke to Linah. She said she will fast track it. Once again nothing happened.

I then spoke to Teboho, who dropped the line.

Then I spoke to Lesiwe who transferred me to Phumzile. Both just said "Sorry, we can't help you."

I finally spoke to Sesetho, who escalated the problem again. She said that she can see that the lady who worked with the PVR (Dimpho) accidentally cancelled my internet. Now it would be two more days.

I have a practice from home and I am losing money! Can anyone assist?

I really am not happy with multichouce, every month,there's additional amounts am paying for, my bill is never the same but always high, weather I pay on time or earlier or later, if it was late payments yes I understand the recommendation fees and all but the rest I truly don't understand shame, now only today I found out I was supposed to tell them to cancel something so I pay the normal compact price but that info was never shared with me in 2021 when I took up the price lock plan.

With that being said, am raising a huge praise to Teboho Kimbile who took his time and explained everything and fixed the issue I've been having for years, yes I was frustrated took a lot of the frustrations on him but in the end he really did help,basically he came to my rescue after all the other consultant including a team leader failed me for years

Good evening, this month the contribution went up again, but the performance of dstv has certainly not got any better.

Episodes of shows, like Fantasy Island, Midsomer Murder, Mrs Brown, etc, etc, have been repeated endlessly. An episode of Fantasy Island has been shown even 8 times and also episodes of Midsomer Murder have been repeated over and over again! And that goes for many ahows. Some shows, which you present as new and exclusive, were already shown last year, and are being broadcast all over again from the beginning, starting with season 1 episode 1. This also goes for the film channels, repetition, repetition. And please don't come with the lame excuse that you want all people to be able to watch their favourite shows and films. We pay enough to expect a good service and to be taken seriously. Thank you.

June 2023 my Compact Plus price lock package reached its expiration date, which Multichoice is supposed to have charged me R688 but instead I was charged R902.

Upon calling Multichoice Cape Town I spoke to the second consultant who during the call said they understood my query and said it would be refunded in 48 hours, I remember my call was on a Wednesday, so by Friday I would have received my R204 overcharge.

A week later I emailed but that email remained unanswered. Then for July I was charged the full amount of my compact plus package without consideration of the amount of R204 owed by multichoice

Hoping this would be resolved soon,

Thank you

I paid my husband dstv with my own account so I made an mistake about paying it for 3 times the first bone I paid on 4th so the other two I paid on 5th so I want to reverse it please reference number is [protected]

My phone number is [protected] I want to reverse money for two months please help bills(QKNE20360264) 2(Duvs36222950) the was on 5

My ID no [protected] I am makgwale Vinolia Mmola I since complained about this matter for long now without any solution. I since reported that my account is in someone names I went to nearest branch and I was told is fixed now I want to pay the outstanding balance so that I can enjoy the dv they want the names and address so they told me the names I provide to them doesn't match the ones on the system so I dnt know what to do now. You can check the identity below

I don't even have a tv.

I disconnected and got rid of all bad influence's life offers and bring into my house.

I HAVE THE RIGHT TO DECIDE what is welcome and what not in my private space. DSTV is top of the list of NO NO.

I recently advertised and am selling my decoder because for years I did not use it and NEVER WILL. I took it to a service provider to register a card that did not belong to me... BECAUSE YOUR SERVICE PROVIDER! IN MARGATE IS SLY AND ASTUTE. CROOKS. They removed my card and replaced it with a card beloning to nobody. MULTICHOICE IS VERY WELL AWRE OF THIS FRAUD!

I took my decoder to Babu A HONEST SEVICE PROVIDER WITH TIOP INTEGRITY and he registered the new card on the decoder.

I am blown of my feet that you have the guts to send me a invoice WITHOUT EVEN CHECKING IF THERE IS A LIVE ACTIVE SIGNAL IN THIS CARD. DEAR LORD. GIVE ME GRACE.

The deocder is in a box in a cupboard and you bill me.

Please forward this complaint to your CEO maybe the penny drop with him and he can explain it to accounts.

STOP sending me invoices!

Remove my contact details from your database I never in my life again want to be associated with dstv

Get your system in order

You were incompetent to assist me when I approached you for help.

Now that I had it done by a honest service provider with the highest integrity YOU send me a invoice!

Goodness gracious

NEVER contact me again

Get your house in order!

I regard this matter closed!

MY ID IS [protected] get started please!

M ELS

I paid my relative account with my capitec app in July now on 7 August I wanted to pay mine it paid that one not mine and it did the same thing on 08 please I want a refund for those two payment R128 &R174.10

The customer number I paid both for [protected]

I paid dstv twice for 1 account with my capitec card so I would like you to reverse the money into my account I paid two times on the 08 & 07 of August for this reference number [protected]

It deducted 128 on Sunday 06 & 174.10 yesterday

I would like a refund

I contacted the via emails, calls and text dstv on the 31st of July after paying for my channels to be reconnected and it was said my account has been frozen I should wait for 24-48 hours, it is now 8 days since I waited and I am not getting help as they always say I should wait for hours but nothing is happening, my channels are still closed and I can’t access my account

I login to my dstv and wanted to watch dstv on my phone but was directed to dstv stream to sign up and I input my email ID but it shows invalid email address which is not true it is valid, I also put my second email address and it still show invalid email address. This is my dstv no. [protected] Mr. Segun Ojo and mobile no. [protected] and this is the email address I want to use for sign up==>[protected]@gmail.com.

My complaint and frustration started in 2022 when I had to go for work to Namibia. I was told that I must deactivate my profile and decoders from SA and reregister in Namibia, which I did. Now after my work contract I returned to SA and on 31 July 2023 I started the streaming on Dstv, but to my surprize up to today I cannot do any thing. Phonecalls to the call centre means nothing as no one is assisting. Secondly my payment must be allocated and now after 5 days it is still not done although Multichouce policy is 24 to 48 hours. Well after 5 days nothing yet. I tried live chat, calling and emailing helpdesk but still nothing. So now my question is is this Multichoice so incompitent that no one and I mean no one can assist.

My email address I have changed 3 years ago and still it shows on the log in profile, even if I want to rectify it, it says it cannot be changed.

It cost us as customers a lot of money to get in touch of Multichoice help centres and you hold on for long periods of time and after all no one is helping.

Please is there anyone that can assist? I believe I am not the only one with this frustration.

I've been complaining about my router I received recently & only activated 27th July I'm having problems with it & I can't login to manage it passwords given on the label at the keep saying incorrect & I even tried admin still same story so I asked them to replace it via 6 emails & on whatsapp chat to dstv consultants each 1 say they escalated the issue & I get call back soon chatted to about 5/6 of them no response so what do I do

please advise

acc. no. [protected]

Good day

I urgent need help. I purchase wifi from dstv and received my router on the 07th of July 2023. I called to activate the router and the dstv employee that helps me made an error and load the router on a additional decoder which i do not use, i only use on decoder, so now it amounts to R1800 when i call to query the matter they had to cancel the other decoder keep me responsible for the cancelation charges. It is unfair to keep me responsible for cancellation charges whereas the employee made the mistake. i made calls since the 07th of july and no one could rectify this matter, result in me paying for service but did not receive any service because they terminate my service. I am realy in need of help with this matter. Dstv is unfair towards me, it will be the 15th soon than i have to pay again without receiving a service.

Please help.

I changed my package from the satellite & decoder premium package to a streaming package in December 2022. I have since been charged for 2 x streaming packages monthly via debit order. I have requested that the additional service be disconnected and to refund or credit my account numerous times with no effect whatsoever. I was charged double again this morning! This is blatant fraud and theft!

I have subscribed to DSTV streaming on Saturday the 29th of July 2023. As per DSTV site when subscribing they requested your bank card account details to do the R699 payment. I have done so and still do not have access to DSTV as they cannot link my payment received.

That payment has been deducted directly from my account on Saturday immediately when I subscribed.

I have been phoning and phoning and sending emails but NOW I have to go to my bank and request a proof of payment which was made directly from my account into DSTV from the website.

THIS IS [censored]!

May I please ask why the Hamburg tennis final was not prioritized over the Lausanne final on the 30th of July 2023. DSTV has shown all the matches for the Hamburg competition leading up to the final yet when it comes to the final the first set is missed due to showing other matches. It’s not acceptable and I’m really tired of the way things are run. Very disappointed.

Dr Natalie Shackleton