MultiChoice Africa / DSTV
reviews and complaints

I don't even have a tv.

I disconnected and got rid of all bad influence's life offers and bring into my house.

I HAVE THE RIGHT TO DECIDE what is welcome and what not in my private space. DSTV is top of the list of NO NO.

I recently advertised and am selling my decoder because for years I did not use it and NEVER WILL. I took it to a service provider to register a card that did not belong to me... BECAUSE YOUR SERVICE PROVIDER! IN MARGATE IS SLY AND ASTUTE. CROOKS. They removed my card and replaced it with a card beloning to nobody. MULTICHOICE IS VERY WELL AWRE OF THIS FRAUD!

I took my decoder to Babu A HONEST SEVICE PROVIDER WITH TIOP INTEGRITY and he registered the new card on the decoder.

I am blown of my feet that you have the guts to send me a invoice WITHOUT EVEN CHECKING IF THERE IS A LIVE ACTIVE SIGNAL IN THIS CARD. DEAR LORD. GIVE ME GRACE.

The deocder is in a box in a cupboard and you bill me.

Please forward this complaint to your CEO maybe the penny drop with him and he can explain it to accounts.

STOP sending me invoices!

Remove my contact details from your database I never in my life again want to be associated with dstv

Get your system in order

You were incompetent to assist me when I approached you for help.

Now that I had it done by a honest service provider with the highest integrity YOU send me a invoice!

Goodness gracious

NEVER contact me again

Get your house in order!

I regard this matter closed!

MY ID IS [protected] get started please!

M ELS

I paid my relative account with my capitec app in July now on 7 August I wanted to pay mine it paid that one not mine and it did the same thing on 08 please I want a refund for those two payment R128 &R174.10

The customer number I paid both for [protected]

I paid dstv twice for 1 account with my capitec card so I would like you to reverse the money into my account I paid two times on the 08 & 07 of August for this reference number [protected]

It deducted 128 on Sunday 06 & 174.10 yesterday

I would like a refund

I contacted the via emails, calls and text dstv on the 31st of July after paying for my channels to be reconnected and it was said my account has been frozen I should wait for 24-48 hours, it is now 8 days since I waited and I am not getting help as they always say I should wait for hours but nothing is happening, my channels are still closed and I can’t access my account

I login to my dstv and wanted to watch dstv on my phone but was directed to dstv stream to sign up and I input my email ID but it shows invalid email address which is not true it is valid, I also put my second email address and it still show invalid email address. This is my dstv no. [protected] Mr. Segun Ojo and mobile no. [protected] and this is the email address I want to use for sign up==>[protected]@gmail.com.

My complaint and frustration started in 2022 when I had to go for work to Namibia. I was told that I must deactivate my profile and decoders from SA and reregister in Namibia, which I did. Now after my work contract I returned to SA and on 31 July 2023 I started the streaming on Dstv, but to my surprize up to today I cannot do any thing. Phonecalls to the call centre means nothing as no one is assisting. Secondly my payment must be allocated and now after 5 days it is still not done although Multichouce policy is 24 to 48 hours. Well after 5 days nothing yet. I tried live chat, calling and emailing helpdesk but still nothing. So now my question is is this Multichoice so incompitent that no one and I mean no one can assist.

My email address I have changed 3 years ago and still it shows on the log in profile, even if I want to rectify it, it says it cannot be changed.

It cost us as customers a lot of money to get in touch of Multichoice help centres and you hold on for long periods of time and after all no one is helping.

Please is there anyone that can assist? I believe I am not the only one with this frustration.

I've been complaining about my router I received recently & only activated 27th July I'm having problems with it & I can't login to manage it passwords given on the label at the keep saying incorrect & I even tried admin still same story so I asked them to replace it via 6 emails & on whatsapp chat to dstv consultants each 1 say they escalated the issue & I get call back soon chatted to about 5/6 of them no response so what do I do

please advise

acc. no. [protected]

Good day

I urgent need help. I purchase wifi from dstv and received my router on the 07th of July 2023. I called to activate the router and the dstv employee that helps me made an error and load the router on a additional decoder which i do not use, i only use on decoder, so now it amounts to R1800 when i call to query the matter they had to cancel the other decoder keep me responsible for the cancelation charges. It is unfair to keep me responsible for cancellation charges whereas the employee made the mistake. i made calls since the 07th of july and no one could rectify this matter, result in me paying for service but did not receive any service because they terminate my service. I am realy in need of help with this matter. Dstv is unfair towards me, it will be the 15th soon than i have to pay again without receiving a service.

Please help.

I changed my package from the satellite & decoder premium package to a streaming package in December 2022. I have since been charged for 2 x streaming packages monthly via debit order. I have requested that the additional service be disconnected and to refund or credit my account numerous times with no effect whatsoever. I was charged double again this morning! This is blatant fraud and theft!

I have subscribed to DSTV streaming on Saturday the 29th of July 2023. As per DSTV site when subscribing they requested your bank card account details to do the R699 payment. I have done so and still do not have access to DSTV as they cannot link my payment received.

That payment has been deducted directly from my account on Saturday immediately when I subscribed.

I have been phoning and phoning and sending emails but NOW I have to go to my bank and request a proof of payment which was made directly from my account into DSTV from the website.

THIS IS [censored]!

May I please ask why the Hamburg tennis final was not prioritized over the Lausanne final on the 30th of July 2023. DSTV has shown all the matches for the Hamburg competition leading up to the final yet when it comes to the final the first set is missed due to showing other matches. It’s not acceptable and I’m really tired of the way things are run. Very disappointed.

Dr Natalie Shackleton

My name is Zandile Katametsi my,decoder stopped working a while ago, I was told that I have to upgrade to the HD decoder which I did.After 4 years of using the decoder it I was disconnected , They say I should have canceled the previous decoder online and I am now being charged for two decoders.I have been disconnected on the 17/07/23 informed to pay on the 17/07/23.

Good day

I had the normal PVR decoder and a 2nd one as we had dual in the house. One could watch in the lounge and then in the rooms a different channel. We had no issues but was paying R1052 per month. We went into the N1 City DSTV offices to enquire how much the Explorer package is as then at least we have Showmax to as an alternative. I explained to Venessa that we have the PVR and duel decoder. I asked her how much it would be to upgrade to Explorer and after her calculation it was R999 and then insurance so it would be R1075. Not much more than we were paying so I asked her would there be any further cost to upgrade, she knows what we have. She said no furher cose, the guy will come and install the decoder, I just have to bring the one decoder back so that she can make it a dual/split one so we can still have dual in the rooms. There was no need to bring it prior to installation as long as we do it afterwards as we just need to plug it in again. We confirmed and asked her again no further cost she said no. The man phoned that afternoon and asked if he could come and we said yes as we took a weeks leave. After installing the decoder he said we need to have the split modulator which is R500 exl Vat. I explained that DSTV said no cost but there was no option, so we said go ahead as what else must we do. Then he said we also need the TV link which is another R200. He could not get the 2 decoders to "communicate' to each other so he said we must take the PVR one back and ask her to swop for a different one / upgrade one as that one was our primary one it cannot received communication. We went straight away and she gave us a decode looking like the explorer one. We said but we need the other one she said that one is fine. We asked her 3 times as we didnt want the wrong stuff. Got home and phoned the guy again and now he could only come the next day. Next day came and he was not happy with the decode the lady gave me. I was fuming as this is the reason i never want to upgrade as there are always issues. He said he can give me a wifi connector and then it will work, another R300. He set it up and then it only worked one way. Either the lounge from main decoder or rooms. We were not happy as initally we had it in all the rooms and that is what i explained to the lady at DSTV i still want all the same functions. Day 3 now another man comes and now we need another modulator which is another R500 exl vat. That is the only way it will work now.

My point is I went from not debt to coughing out R1725 just to have the explorer decoder after it was told to me there was going to be NO COST involved. R1725 i did not budget for and 3 days of my leave waisted as i had to wait on them to sort it out all the time.

This is just pathetic. Why must one pay so much money for all the small gadgets and still pay over R1000 pm.

For all this trouble and cost you can give me 2 months FREE subscription.

both ladies that helped us at DSTV clearly do not know what they are doing as they cannot give you the correct information when enquiring about upgrading. From NO COST to R1725 and what was I supposed to do, tell the man I don't want it anymore.

This is not good customer service at all.

It was on the 24 march 2022 when I received a call to mrs. Tshireletso twala selling me a dstv decoder contract (reference:c9jksq) and on the 29 march was delivered to nicolaas siyaga not to me. On the 26/04/2022 I wrote an email to [protected]@dstv.com and nothing happened and on the 27/04/2022 I wrote also email to mr. Nhlanhla moeng regarding this matter but no response. I spoke to mrs. Swayba call reference ([protected]-i313) today she gave me a little hope as she is not the only one and just giving me date it was delivered and the name of the person it was delivered to, which is 29 march 2022. This are the consultant I spoke to but no help mrs. Ntombi khumalo id caller ([protected]-i486) mr. Mickyle, mrs sinoyo, mr thabane tsini, mr johanness molepo, mr gift chabalala mr. Anathi. I have not received a decoder even today and their billing me r89,00 every mouth.

Since April 2023, this has been an ongoing struggle!

- Client care Accounts totally incompetent to resolve queries

- Hello Peter complaints not following through with corrections on account

- Although services blocked (due to their incompetence and incorrect billing, the bill just increased

- NO SERVICE

- NO CLIENT ASSISTANCE

- VERY DISGUSTED!

On the 27th of June I paid dstv and send them prove of payment as they disconnected my service,so they opened it the same day so today when I woke up I found my service again disconnected.I made contact with dstv regarding the matter as why am I disconnected the other person is telling me that I underpaid but told them that on the 27th of June I was send the amount to pay and I did that without a cent short but today I underpaid, so she called the team Leader now when He comes by the name Dumisa Mabe I got a name because I heard they are not willing to assist me as the just wanted me to drop in the manner odlf escalating the matter as now my payment is not reflecting,so I asked him which one is it I underpaid or the payment is not reflecting?The he kept on waiting me to drop in the name of escalating I asked him if he can find out while am still holding then he dropped the phone I tried to call back several times now they are not picking as I know they can see its me because it requires my details before they can answer the phone am truly disappointed with the way customer service my kids are st home with working TV and have no idea wether this matter will be fixed or not.

I canceled my Dstv subscription services in February 2023.

All relevant documentation was emailed to DSTV. They confirmed cancelation, and confirmed refund in March 2023. Every email from them is refund will be 7 to 14 working days. No refund has as yet been received.

They keep on sending me a response, that they will refund, but as yet no refund has been received. DSTV is very quick to disconnect if you don't pay, but if they owe you, they slow to refund.

November 2022, I purchased an explorer decoder. Since then, Multichoice is charging me a monthly Netflix subscription of R199 which I did not agree to. I keep calling to cancel or refund. My question is as follows: I have a Netflix and Showmax subscription. Why am I held at gunpoint by the service provider to pay for Netflix when streaming on the decoder but not Showmax and why don't they communicate this upfront.

I can't deal with this anymore does Multichoice have the legal right to just add charges to customers' accounts if that is the case then please send me something in writing if not then is a violation from them.

Every other month I pay Netflix twice this is unacceptable, I don't want to pay Netflix through Multichoice as if limits our streaming views (phones, TV or laptop) even of someone in my house selects the Netflix Icon by accident.

Hi I make contact with dstv for explora for 399 for the whole package installation cable dish nd explora 3b now on the 15 June I spoke to nd agent on 15 June for contact he told me I'm going to pay 399 for the package every month for 2years they deliver the explora the same day 15 June they only put explora no cable no dish so I send many emails calling call center dstv no help on top of that they say I must pay 599 this month 115 for extraview nd for rewind nd pause but wen the agent call said I must pay 399 now they dnt want to help me

Hi,

I had a dstv subscription many years ago. It was cancelled because I lost my job at the time. Now, many years later it is still reflecting on my credit history even though they switched off the account when I could not pay it. I have tried many times to close this account but every time I phone I am given a different amount by each person I speak to. My credit record according to experian says I owe R2520 and pay a monthly amount of R105 which is not true. I have tried asking them for the bank details to pay the R2520 and close the account but they also do not help me with this. This thing is on my credit record and I have been trying to get it off but no one seems to know what is going on at DSTV accounts. Please help me sort out this ridiculous problem.

Hi dstv I have spoken to several assistance but to no results very disappointed in u.. My id [protected] I downgraged to compact was not billed for what I asked wasting so much airtime spoke to a alizwa last night promising someoneone would call me back o added showmax to that as well but no everytime get given different amounts and different stories service absolutely sucks.. When I downgrade it happen immediately of which I had stays on previous package