MultiChoice Africa / DSTV
reviews and complaints

Hi dstv I have spoken to several assistance but to no results very disappointed in u.. My id [protected] I downgraged to compact was not billed for what I asked wasting so much airtime spoke to a alizwa last night promising someoneone would call me back o added showmax to that as well but no everytime get given different amounts and different stories service absolutely sucks.. When I downgrade it happen immediately of which I had stays on previous package

I have received 15 calls this just this morning from On Air.

When I answer they don’t speak, line drops.

I have tried calling multi-choice to speak to someone, a message gets taken and no-one calls me back.

I have blocked the number on my phone, on truecaller & not sure why the call is still getting through.

In the last month I have received these calls at least 5 x p/d, starting from 8:05am up until 4:00pm.

These are the numbers that have called me:

[protected] / 7 / 8

On the 27 April I accidentally paid R1900 to my Multichoice account and I called them immediately and they asked me to email them a proof of banking and the copy of my ID. I was told that the refund will take 14 working days to reflect on my account as they can see the money from their side.

It's almost a month now waiting for my money and I have been calling them and all they can say is I must wait. I am tired of waiting I want my money.

on the 23rd of May 2023, I decided to reconnect my DSTV after I received a call from a consultant a few weeks ago. When I connected to the App as well as on the whatsapp with DSTV, I was quoted an amount of R426.97 to reconnect and activate my subscription so that we can start watching again. Without delay, I selected the pay now option on your whatsapp and made full payment. After payment was made, I waited 30min like it said, but nothing happened. I then phoned in to ask and the consultant then said no, I need to now pay R640 to have my subscription activated.

After a full 60min back and forth, the consultant finally agreed to refer me to a supervisor to resolve the issue, but cancelled the call before the call would be transferred.

I then went back on the whatsapp and chatted to Thapelo. Thapelo kept diverting my questions by not answering why they are asking me to pay again and why my account cannot and was not being activated and reconnected like I was told. DSTV misled me into paying an amount for reconnection by providing misleading information and quotations to me for payment and after it was paid, neglected to do as they promised.

As you can see from the chats, Thapelo simply ended the chat while I was still busy with no resolution other than "we want more money"

Nosipho zweni

[protected]

Zweninosipho72gmail.com

[protected],

Mandela street,

9797 norvalspont

Rooter was canceled and callected with the following cancelation number [protected], but this is affecting my dstv I cannot watch television it is disconnect due to this rooter issue im totally not sertisfied by this and the corrier did not give me any despatch ticket when they where taking this rooter please check on you side who send the corrier because the infomation you looking for I dont have

Morning,

I would like to complain about my DSTV subscription. I subscribed for R100 and R20 insurance. Last month April At Multichoice, they said I must pay R250.00, they said we are owing. On the 04th May 2023 they said I must pay R200, when I came home my DSTV was playing channels which I don’t recognise. I went back to Multichoice to query, and they said they added other channels by mistake. And they said I must pay more R300. Now I want to know, if they added the other channels which I didn’t ask for, whose fault is that? Why my DSTV is put on stop? Please assist as we never subscribed for other channels which they added. I sent a complaint on Dstv help deks ref:Ref: [protected] but I never got any response.

I have been a DSTV customer for more than 10 years now. My DSTV was disconnected. When I called the call centre, they advised that my account was with their fraud department as fraud has been suspected on my account. I have tried many times to call DSTV and no one is able to assist me. My account has been paid. Why have I been disconnected. I am extremely unhappy about the service and the manner in which DSTV Multichoice treats there customers

I paid on the 9 of march for my one and only subscription r1008 prorate and subscription from 14th march to 14 April. But unfortunately the decoder did not work so they ask if I don't want the PVR and that the credit will be carried over to the new package. I did get the PVR on the 16 of March 2023. Then begging on April my decoder was switch off. In my opinion, payment was from 14 march to 14 April 2023. Then on 19 April I paid r960, then at the beginning of May it was switched off again. I have been calling the help desk and all were in vain. I need the credit for the 2 subscriptions on my statement. I really don't know what to do now? I have been billed for a subscription which I am not using and it has been taking my credit on my account.

My name is Vuwani Nematatani with my id [protected], In February I recieved a call from a sales department selling explore dstv, I was interested, and it was sent to me and I accepted it, the sales agent promised there will be a technician who will come and install the explore and I must not move out from home in which I did but no one came, and as a result I called the multichoice call center to inform the challenge, but I did not get assistance, I waited the whole of February and March I then decided to call in the middle of March and I was told to take the decoder to Polokwane which is the nearest branch, I did that and when I arrived there they say they don't received such thing I must return back with it, I traveled from thohoyandou to polokwane which is more than 174 single trip for nothing, I then send it back via corriourit thinking that it will be the end of story, now I am billed for an axplore that I don't have, and that I never utilize, I feel that multichoice is bullying, I have wanted more tha R500 only by calling without any assistance, if I have a choice I was gonna removed everything from multichoice in my house, the service I am getting is very poor and I am not happy with at all, kindly reimburse dall the money that I have paid so far, my travelling cost to polokwane, and the emotional damage you have caused me, this really frustrated me

Vuwani nematatani

[protected]

hi i have contacted your call centre about 10 times already in the last three months regarding our oustanding refund of R2400.00 that was requested in the middle of february 2023.i have submitted my documents atleast 4 times already and everytime its an excuse. if this refund doesnt get done asap i will go ahead and sue you for the money as this is just now ridiculous. my id nr is [protected] . contact nr : [protected] .

Good day

Firstly you requested me to pay R260 last week some time, which I did. Yesterday my package is disconnected again for outstanding amount of over R600. What is this for?. My debit orders are scheduled for deduction on the 20th of each month. Why wasn`t I informed that you need more money to be paid prior to disconnection? I am so unhappy with your guys service.

I think I speak for the majority of dstv subscribers who have been subjected to very loud advertisements volume in comparison to the actual TV show or movie they are watching, it becomes frustrating trying to watch anything when you constantly have to turn the volume down to not be deafened by screaming voices and loud music on adverts, we understand that having advertising makes sense for multichoice financially, we don't mind having adverts the issue is that they usually very disruptive because of the volume levels and alot of times the different programs and different channels them selves have huge variations in volume which makes it impossible to listen at one consistent volume. Please address these issues otherwise more and more people, myself included will move to other platforms like showmax, Netflix which don't have these issues

On Sunday 9 April I picked up there was an issue EB1 on my secondary decoder, post 3 calls and 30 minutes later I was asked to bring in the decoder. ON 10th April my son brought in the decoder to the Randburg contact centre was told we need to by a new decoder as the upgrades were not going through. We paid approx R1k to buy a decoder. Come home now have an error of E48-32. Call and speak to another 3 people in the team, then I speak to the supervisor. Still not help and she now says I should not have bought a decoder as the issue is with the connection. So who will re imburse me for the decoder? I spent more than 90 minutes on calls into total to 6 people and I get a view I should not have bough a decoder. Please can someone contact me. I am ready to cancel DSTV rigtht now!

My name is Mdakane Ek on the 18 March I made a mistake and transfer the amount of R12,000 to my multichoice account,immediately when I found out I made a mistake I call multichoice choice they I must provider them with my ID no idid and they told me the saw the Amount it's reflecting on the system,on 22 March I call them they said I must send them proof of payment ,proof of bank details and ID copy I send all those things and they told me it will take 7 to 14 working days. 7 to 14 working days is already pass. Until today I did not get my money back.Muitichoice u a useless

I came down to Ballito Wednesday 5 April- I called the call center to ask to deactivate my primary decoder and activate my holiday decoder. The signal would not get through and i was asked to unplug the power cable and the white cable and reboot- after doing so i got connection but did not check if the whole bouquet was working. I called again and the Multichoice recipient /call Centre told me to leave it a while to reset, as it was not working for a while . The next day i called again to report error 48/32 until this afternoon where i really got extremely up. The lady (call Centre) asked me to press help and the signal strength showed 80 % and quality 100% . She almost convinced me there is an error with the dish, until i arrived at my friend in Ballito and did a signal test, only to find out his signal was 60% and all channels worked. I have channels 204/205/206/207/208 and up which all don't work and dstv sport app says application not available. I again call the call Centre at 1600 and again spoke to a call center lady and asked to speak to a supervisor. She asked and told me the same [censored] that all the others told me . I asked to speak to a supervisor. After 60 minutes of holding on i hung up the phone

I decided to write this e mail and take it even further . In my mind i have never encountered such a useless company - probably worse that any municipality/Home affairs or any SOE . But in life what comes around goes around . All we require is a competitor to close you down, and that will come too and then hopefully, we can get better service from the new service provider

Decoders affected: Serial numbers: S040802558 and P600812400. On the 20th March I upgraded both these packages to DSTV Compact as Dstv was running a promotion for no extra charge. I was not informed that both these packages were included for promotion, only one. This morning on 06 April I find that my Dstv connection is disconnected. When I contacted Dstv, the agent advised that DSTV did not Bill me for "I don`t know what" in March and will reconnect my decoders which will only last for 2 days, hence I need to pay R250 by Saturday 08 April. Firstly it is not my fault that Dstv did not debit all outstanding money on the 20th March. Every time I have an issue, it`s where I have to pay money for things I really don`t know what its for. On 20th March I made payment of R159 and +/ - R650. Now I am aware that I was previously on a contract where I was paying R238 per month, I think I had to pay extra when I upgraded my packages to Compact as well. Also I have an explora and since last month, I was unable to access any of the features eg: record, fwd and rewind. Now I have been having issues with Multichoice all the time, if this continues I will cancel my account and rather use other forms of entertainment that`s currently available on the market.

My name is Velheminah Kenoshi, ID number is [protected]. My problem is :

My premium plan is R120 plus R144 for the internet. No extras.

Now I am surprised by extra charges that I saw from January 2023 up to now, April 2023. I paid R600 in January and last month paid R400. Why, because I used to pay R264 last year.

So why from January, I have been overcharged so?

I have never, ever had such shocking service from any company, small or large, that is as bad as DSTV.

Since last year, I have been trying to get the streaming Compact Package and I have had endless problems.

Bottom line, is that having paid via credit card on the “My DSTV app.” My payment to this day, even though I have sent bank statements proving that I have paid, has never been “allocated”.

Finally I have got the bank to reverse the payment, and would like to try and organise a debit order that is NOT via the app, to make sure that I don’t go through the same issues again.

I have sent FOUR emails ( one a day ) since Monday, and absolutely nobody has given me the courtesy of a response. All this, is because my husband likes to watch CNN. NO other reason, as the rest of the channels offered are mostly rubbish.

What do I need to do to get a response from these people?

To whom it may concern

Customer : JL do Tanque

ID: [protected]

My complaint is against DSTV / mnet regarding their Language - English Family Option.

Since the beginning of 2023 the language option no longer sensors Blasphemy and Strong Language in certain programs and movies. Although it still blocks profanity in certain programs, there are specific programs, The Block Austrailia (Tuesday 21 March) being an extreme example, where Blasphemy against GOD and JESUS CHRIST is not blocked out as well as F**K and others words.

As a Christian I find it extremely offensive when my faith is disrespected. Just as other faiths, such as Islam demands respect for their faith, I (and other Christians) all over the country have the right to the same respect.

In the past I have been relieved that the few main channels have the Family Language Option, but now I no longer enjoy that privilege that has been provided in the past. Even though I am using the Family Language Option, these words are still used.

In which decent family environment is this acceptable? Why has this been happening?

As a paying Pemium Package Customer, I cannot accept this.

It should be interesting to see if Multichoice / Dstv will actually respond to and address this complaint.

Regards

JL DO TANQUE

I have been a uninterrupted DSTV customer since its conception.

on 17 February 2023 I applied for a new contract (Premium R949.00) via the cellphone app.

I was contacted by one of your reps and after spending 15 minutes on the phone to complete the vetting process I was told that the application was successful and that an installer will come and install the decoder between 4 and 5 days from that day on.

After 7 days not hearing anything I phoned the call center again and inquired what was going on. I was told that the process was going on and that it will be done between 4 and 5 days.

I then waited a week with no result and phoned the call Centre again, this time I was informed that my application was rejected but they coud not tell me why, but that they will escalate the problem and that I will be notified.

Again I have heard nothing.

So as a last resort to solve this problem I am putting my request on paper to enable me to use the available media platforms to inform potential clients as to what service the may expext from Multichoice