MultiChoice Africa / DSTV
Reviews and Complaints

My name is Zandile Katametsi my,decoder stopped working a while ago, I was told that I have to upgrade to the HD decoder which I did.After 4 years of using the decoder it I was disconnected , They say I should have canceled the previous decoder online and I am now being charged for two decoders.I have been disconnected on the 17/07/23 informed to pay on the 17/07/23.

Good day

I had the normal PVR decoder and a 2nd one as we had dual in the house. One could watch in the lounge and then in the rooms a different channel. We had no issues but was paying R1052 per month. We went into the N1 City DSTV offices to enquire how much the Explorer package is as then at least we have Showmax to as an alternative. I explained to Venessa that we have the PVR and duel decoder. I asked her how much it would be to upgrade to Explorer and after her calculation it was R999 and then insurance so it would be R1075. Not much more than we were paying so I asked her would there be any further cost to upgrade, she knows what we have. She said no furher cose, the guy will come and install the decoder, I just have to bring the one decoder back so that she can make it a dual/split one so we can still have dual in the rooms. There was no need to bring it prior to installation as long as we do it afterwards as we just need to plug it in again. We confirmed and asked her again no further cost she said no. The man phoned that afternoon and asked if he could come and we said yes as we took a weeks leave. After installing the decoder he said we need to have the split modulator which is R500 exl Vat. I explained that DSTV said no cost but there was no option, so we said go ahead as what else must we do. Then he said we also need the TV link which is another R200. He could not get the 2 decoders to "communicate' to each other so he said we must take the PVR one back and ask her to swop for a different one / upgrade one as that one was our primary one it cannot received communication. We went straight away and she gave us a decode looking like the explorer one. We said but we need the other one she said that one is fine. We asked her 3 times as we didnt want the wrong stuff. Got home and phoned the guy again and now he could only come the next day. Next day came and he was not happy with the decode the lady gave me. I was fuming as this is the reason i never want to upgrade as there are always issues. He said he can give me a wifi connector and then it will work, another R300. He set it up and then it only worked one way. Either the lounge from main decoder or rooms. We were not happy as initally we had it in all the rooms and that is what i explained to the lady at DSTV i still want all the same functions. Day 3 now another man comes and now we need another modulator which is another R500 exl vat. That is the only way it will work now.

My point is I went from not debt to coughing out R1725 just to have the explorer decoder after it was told to me there was going to be NO COST involved. R1725 i did not budget for and 3 days of my leave waisted as i had to wait on them to sort it out all the time.

This is just pathetic. Why must one pay so much money for all the small gadgets and still pay over R1000 pm.

For all this trouble and cost you can give me 2 months FREE subscription.

both ladies that helped us at DSTV clearly do not know what they are doing as they cannot give you the correct information when enquiring about upgrading. From NO COST to R1725 and what was I supposed to do, tell the man I don't want it anymore.

This is not good customer service at all.

It was on the 24 march 2022 when I received a call to mrs. Tshireletso twala selling me a dstv decoder contract (reference:c9jksq) and on the 29 march was delivered to nicolaas siyaga not to me. On the 26/04/2022 I wrote an email to [protected]@dstv.com and nothing happened and on the 27/04/2022 I wrote also email to mr. Nhlanhla moeng regarding this matter but no response. I spoke to mrs. Swayba call reference ([protected]-i313) today she gave me a little hope as she is not the only one and just giving me date it was delivered and the name of the person it was delivered to, which is 29 march 2022. This are the consultant I spoke to but no help mrs. Ntombi khumalo id caller ([protected]-i486) mr. Mickyle, mrs sinoyo, mr thabane tsini, mr johanness molepo, mr gift chabalala mr. Anathi. I have not received a decoder even today and their billing me r89,00 every mouth.

Since April 2023, this has been an ongoing struggle!

- Client care Accounts totally incompetent to resolve queries

- Hello Peter complaints not following through with corrections on account

- Although services blocked (due to their incompetence and incorrect billing, the bill just increased

- NO SERVICE

- NO CLIENT ASSISTANCE

- VERY DISGUSTED!

On the 27th of June I paid dstv and send them prove of payment as they disconnected my service,so they opened it the same day so today when I woke up I found my service again disconnected.I made contact with dstv regarding the matter as why am I disconnected the other person is telling me that I underpaid but told them that on the 27th of June I was send the amount to pay and I did that without a cent short but today I underpaid, so she called the team Leader now when He comes by the name Dumisa Mabe I got a name because I heard they are not willing to assist me as the just wanted me to drop in the manner odlf escalating the matter as now my payment is not reflecting,so I asked him which one is it I underpaid or the payment is not reflecting?The he kept on waiting me to drop in the name of escalating I asked him if he can find out while am still holding then he dropped the phone I tried to call back several times now they are not picking as I know they can see its me because it requires my details before they can answer the phone am truly disappointed with the way customer service my kids are st home with working TV and have no idea wether this matter will be fixed or not.

I canceled my Dstv subscription services in February 2023.

All relevant documentation was emailed to DSTV. They confirmed cancelation, and confirmed refund in March 2023. Every email from them is refund will be 7 to 14 working days. No refund has as yet been received.

They keep on sending me a response, that they will refund, but as yet no refund has been received. DSTV is very quick to disconnect if you don't pay, but if they owe you, they slow to refund.

November 2022, I purchased an explorer decoder. Since then, Multichoice is charging me a monthly Netflix subscription of R199 which I did not agree to. I keep calling to cancel or refund. My question is as follows: I have a Netflix and Showmax subscription. Why am I held at gunpoint by the service provider to pay for Netflix when streaming on the decoder but not Showmax and why don't they communicate this upfront.

I can't deal with this anymore does Multichoice have the legal right to just add charges to customers' accounts if that is the case then please send me something in writing if not then is a violation from them.

Every other month I pay Netflix twice this is unacceptable, I don't want to pay Netflix through Multichoice as if limits our streaming views (phones, TV or laptop) even of someone in my house selects the Netflix Icon by accident.

Hi I make contact with dstv for explora for 399 for the whole package installation cable dish nd explora 3b now on the 15 June I spoke to nd agent on 15 June for contact he told me I'm going to pay 399 for the package every month for 2years they deliver the explora the same day 15 June they only put explora no cable no dish so I send many emails calling call center dstv no help on top of that they say I must pay 599 this month 115 for extraview nd for rewind nd pause but wen the agent call said I must pay 399 now they dnt want to help me

Hi,

I had a dstv subscription many years ago. It was cancelled because I lost my job at the time. Now, many years later it is still reflecting on my credit history even though they switched off the account when I could not pay it. I have tried many times to close this account but every time I phone I am given a different amount by each person I speak to. My credit record according to experian says I owe R2520 and pay a monthly amount of R105 which is not true. I have tried asking them for the bank details to pay the R2520 and close the account but they also do not help me with this. This thing is on my credit record and I have been trying to get it off but no one seems to know what is going on at DSTV accounts. Please help me sort out this ridiculous problem.

Hi dstv I have spoken to several assistance but to no results very disappointed in u.. My id [protected] I downgraged to compact was not billed for what I asked wasting so much airtime spoke to a alizwa last night promising someoneone would call me back o added showmax to that as well but no everytime get given different amounts and different stories service absolutely sucks.. When I downgrade it happen immediately of which I had stays on previous package

I have received 15 calls this just this morning from On Air.

When I answer they don’t speak, line drops.

I have tried calling multi-choice to speak to someone, a message gets taken and no-one calls me back.

I have blocked the number on my phone, on truecaller & not sure why the call is still getting through.

In the last month I have received these calls at least 5 x p/d, starting from 8:05am up until 4:00pm.

These are the numbers that have called me:

[protected] / 7 / 8

On the 27 April I accidentally paid R1900 to my Multichoice account and I called them immediately and they asked me to email them a proof of banking and the copy of my ID. I was told that the refund will take 14 working days to reflect on my account as they can see the money from their side.

It's almost a month now waiting for my money and I have been calling them and all they can say is I must wait. I am tired of waiting I want my money.

on the 23rd of May 2023, I decided to reconnect my DSTV after I received a call from a consultant a few weeks ago. When I connected to the App as well as on the whatsapp with DSTV, I was quoted an amount of R426.97 to reconnect and activate my subscription so that we can start watching again. Without delay, I selected the pay now option on your whatsapp and made full payment. After payment was made, I waited 30min like it said, but nothing happened. I then phoned in to ask and the consultant then said no, I need to now pay R640 to have my subscription activated.

After a full 60min back and forth, the consultant finally agreed to refer me to a supervisor to resolve the issue, but cancelled the call before the call would be transferred.

I then went back on the whatsapp and chatted to Thapelo. Thapelo kept diverting my questions by not answering why they are asking me to pay again and why my account cannot and was not being activated and reconnected like I was told. DSTV misled me into paying an amount for reconnection by providing misleading information and quotations to me for payment and after it was paid, neglected to do as they promised.

As you can see from the chats, Thapelo simply ended the chat while I was still busy with no resolution other than "we want more money"

Nosipho zweni

[protected]

Zweninosipho72gmail.com

[protected],

Mandela street,

9797 norvalspont

Rooter was canceled and callected with the following cancelation number [protected], but this is affecting my dstv I cannot watch television it is disconnect due to this rooter issue im totally not sertisfied by this and the corrier did not give me any despatch ticket when they where taking this rooter please check on you side who send the corrier because the infomation you looking for I dont have

Morning,

I would like to complain about my DSTV subscription. I subscribed for R100 and R20 insurance. Last month April At Multichoice, they said I must pay R250.00, they said we are owing. On the 04th May 2023 they said I must pay R200, when I came home my DSTV was playing channels which I don’t recognise. I went back to Multichoice to query, and they said they added other channels by mistake. And they said I must pay more R300. Now I want to know, if they added the other channels which I didn’t ask for, whose fault is that? Why my DSTV is put on stop? Please assist as we never subscribed for other channels which they added. I sent a complaint on Dstv help deks ref:Ref: [protected] but I never got any response.

I have been a DSTV customer for more than 10 years now. My DSTV was disconnected. When I called the call centre, they advised that my account was with their fraud department as fraud has been suspected on my account. I have tried many times to call DSTV and no one is able to assist me. My account has been paid. Why have I been disconnected. I am extremely unhappy about the service and the manner in which DSTV Multichoice treats there customers

I paid on the 9 of march for my one and only subscription r1008 prorate and subscription from 14th march to 14 April. But unfortunately the decoder did not work so they ask if I don't want the PVR and that the credit will be carried over to the new package. I did get the PVR on the 16 of March 2023. Then begging on April my decoder was switch off. In my opinion, payment was from 14 march to 14 April 2023. Then on 19 April I paid r960, then at the beginning of May it was switched off again. I have been calling the help desk and all were in vain. I need the credit for the 2 subscriptions on my statement. I really don't know what to do now? I have been billed for a subscription which I am not using and it has been taking my credit on my account.

My name is Vuwani Nematatani with my id [protected], In February I recieved a call from a sales department selling explore dstv, I was interested, and it was sent to me and I accepted it, the sales agent promised there will be a technician who will come and install the explore and I must not move out from home in which I did but no one came, and as a result I called the multichoice call center to inform the challenge, but I did not get assistance, I waited the whole of February and March I then decided to call in the middle of March and I was told to take the decoder to Polokwane which is the nearest branch, I did that and when I arrived there they say they don't received such thing I must return back with it, I traveled from thohoyandou to polokwane which is more than 174 single trip for nothing, I then send it back via corriourit thinking that it will be the end of story, now I am billed for an axplore that I don't have, and that I never utilize, I feel that multichoice is bullying, I have wanted more tha R500 only by calling without any assistance, if I have a choice I was gonna removed everything from multichoice in my house, the service I am getting is very poor and I am not happy with at all, kindly reimburse dall the money that I have paid so far, my travelling cost to polokwane, and the emotional damage you have caused me, this really frustrated me

Vuwani nematatani

[protected]

hi i have contacted your call centre about 10 times already in the last three months regarding our oustanding refund of R2400.00 that was requested in the middle of february 2023.i have submitted my documents atleast 4 times already and everytime its an excuse. if this refund doesnt get done asap i will go ahead and sue you for the money as this is just now ridiculous. my id nr is [protected] . contact nr : [protected] .

Good day

Firstly you requested me to pay R260 last week some time, which I did. Yesterday my package is disconnected again for outstanding amount of over R600. What is this for?. My debit orders are scheduled for deduction on the 20th of each month. Why wasn`t I informed that you need more money to be paid prior to disconnection? I am so unhappy with your guys service.