MultiChoice Africa / DSTV
reviews and complaints

REF [protected] DSTV A/C35374894.

I am disappointed at such disrespect and unprofessionalism.

I have tried different service options and still no resolution. I went into the branch, called the call Centre even went on Twitter and just nothing from you guys.

to say I am furious is an understatement, how can a company be so incompetent in query resolution.

I purchased a streaming only package online from DSTV in December 2022, the payment has never been allocated to my account.

I have in the meantime purchased a decoder via my old age home.

I then requested a refund from DSTV at the end of December 2022, it is now 3 months later and as of yet I have not received my refund I do however receive the run around.

I have sent my pop to them on 7 different occasions, received an automated response on all 7 but never had the promised follow up. I have also called the call center numerous times as well as trying to resolve it on the live chat function. All to no avail. I have now run out of patience.

I am a premium customer and took out price lock for 949. They have installed the new decoder on the 20th of February when I got my account on the 25th it shows that I must pay R2352. When I enquired about this amount they said that there is 2 packages on both my main decoder and secondary decoder. I told them that it is not the right amount I usually pay 1200 and the lady which spoke to me about the price lock said that i will be paying 949 plus Xtra view of R110 from March. I spoke to 4 agents already and my bill still shows R2352. All that they say is that the issue has been fast tracked

I don’t have a Netflix account but DSTV is charging me and I tried cancelling it for about 4 to 5 time but they didn’t help me I can’t continue buying for something I’m not using or if have please REMOVE Netflix on my DSTV account, dstv automatically activated Netflix when I was activating my Explora ultra. I called many times and your customer service didn’t help me

Had a dish installation done by MultiChoice BNT virtue Person said R1700. Had to pay R3500. Told him to remove his installation. Refuse to do it. I had no choice to pay him [protected] name Jack. I want him to come and remove his installation and want a refund. Please can you assist me in this matter resolved

Regards

Eric Taljaard

Email address

[protected]@gmail.com

I made payment of R199, following an sms on my number saying that I pay 199 for 3 months to reconnect. I then went into the link and paid R199 on 27/02/23. This payment cannot be found neither am able to get it on my statement.

DStv: Reconnect Compact @R199pm x 3 months. Plus, you could WIN a VW Polo. See more: https://dstv.mobi/s/1ksk9 T&Cs. Opt out https://dstv.tv/o

When I communicated with Dstv on Whatsapp page, they tell me that I need to pay R370 to get connected. Today, 28/02/23 I paid the R370.00 on with the following link which was sent to me on your Whatsapp page.

You're about to pay *R370.61* towards your account.

Click on the link below to complete the payment safely.

_It may take a few minutes for the payment to reflect on your account._

https://payat.io/dstv/52815456?utm_source=DSTV&utm_medium=Whatsapp&utm_campaign=Bills

When I call for reconnection as I cannot connect, I am told that I should sent proof of payment or go to a branch. What is the point of giving customers various option payments, when you cannot retrieve these payments. All in all I have paid R569,00, an amount way up my compact account and I still not connected. I have asked to speak to a senior person, and I was put on hold untill I turned blue and hang up the phone.

R Senne

[protected]

9475 Nyakale Street

Dobsonville

Soweto

[protected]

Good Day

I was billed in January for the times I switch on my holiday home decoder. The amounts was not added on a monthly basis. Why I don't know. Billing Fraud?

The Dstv account was suspended after I paid R934. I requested that everything be cancelled as I would no longer make use of DSTV. I have received email confirming that the insurances has all been cancelled.

Now I get a bill for over R2000 for service that I did not use for the month of February as of the beginning all decoders were disconnected and removed.

I did not ask for the services to be reconnected.

Please could you look into this matter. Please stop the debit order as there will not be money in the account

Hi im actually so disappointed as i type this letter. From last year i was charged for the normal rates instead of streaming i called the centre to inform them i dont normally look at my debits but ive noticed normal rates deducted from my account. On the 19/02/2023 i called the centre to inform the agent. She told me that she will escalate the matter. Its now my 5th call to the call center. No one seems to know whats happening. Last night i couldn't even watch tv at all so i called the center again. The agent told me that i should pay R60 to activate this streaming issue. I did and sent the proof. Im still waiting i did call again just now still no help. Now the agent tells me that i now have 2 streaming accounts. Im so fed up with dstv that im now decuding to cancel the entire subscription. Im a client for over 25 years. Im frustrated im paying for the service but not enjoying the benefits.

I have two complaints, the first one dating back to 2021, I have sent a lot of e-mails to DSTV but the problem is still not resolved - I paid for a decoder I never received and is still paying for it, the call me and tell me the problem will be resolved but it still is not resolved. the second problem I have is that I should have Showmax as part of my Premium subscription, now when I want to watch Showmax it says I must pay for the download, I have sent a e-mail but never received a answer back and I tried to resolve the problem on the Mydstv app but had no luck.

DSTV Account: [protected]

Smartcard number: [protected]

JDD Nel

I was contacted in November 2022 to upgrade to the PVR decoder on a payment plan. I was informed that when I call in November that my original subscription would be cancelled. I did everything as advised. I got my credit report and to my surprise I have 2 separate accounts on my profile from DSTV. The start date are both November 2022. I called your call centre and the call centre transferred me to your cancellations department, told me to inform them that I want to cancel the older decoder as this was not cancelled. To my dismay, after holding on for longer than 30 minutes for my call to be answered, I was told that I have 2 accounts. 1 for the PVR decoder and 1 for installation fee which does not make sense at all. Having 2 accounts instead of 1 decreases my credit score and increases my payment profile. The customer service department could have given me this information instead of transferring me and have me hold on for so long. I am totally dissatisfied with this.

I paid my account on the 26 January 2023 R500 and then pay R220 on the 02 February 2023 after my services were open after I called your call center here in Bloemfontein after speaking to several consultants with lot of my air time than three days you closed my account I then call again same thing happened several consultants before I get help then after two days was closed again I used WhatsApp the error of e16 was cleared then to day the 10 of February is closed again I called I emailed I WhatsApp I did live chart nothing happening lebo went AWOL on me now charting to coming I lost the chart
My name is Nomlahlwa Julia Makandela
ID no [protected]
Tel [protected]
Email. [protected]@gmail.com
Address 22199 grassland 3 Bloemfontein

Multi choice have contact me ont the 27/01/23 to upgrade to a price lock. I have agreed and I was told that the technician will contact them to cancel my one subscription and activate the new one 30/01/23. I told them I cannot sit without dstv as I have my grandkids living with me and it will be a huge inconvenience. the next day I went to my app and saw I have a huge bill which is for both subscriptions. I phoned them and spoke too:"Juanelle" I explained it to them she said she will fix it and came back to tell me its fixed I saw my app say something like R30. I told her and she said not to worry as on her side it shows fixed. I was a bit worried and phone again only to be told my service was cut off. I was told to pay R897.29 to have it connected. I asked what about my debit they said no it won't go off as I have paid cash. it went off on the 1st R985.94. I phoned them about it and they said I have to weight 7-14 days for the money to be paid back. they have placed me in a difficult position as I provide for my 3 grandkids : (I have spent hours on the phone with them with no success. why must I suffer if none of this was my mistake? I have never in 11 years skipped one payment it always been on a debit.

I'm having a serious problem I'm always paying early for my DStv acc for instant I paid last month for February on the 28 but now they've just send me a message saying that I must paying before the 10th so every time they block my channel if I don't pay sometimes I pay on the 25 wen I get paid so that I won't forget but comes 10th they close my account

I have a dstv router contract with multichoice but i have long complaint to multichoice about the router which do not connect to the internet. My contract is five months old, (since August 2022), i have been paying for 5 months and my problem could not be resolved meaning I have been paying for nothing because the data has been loaded and expire without having been used. I since complaint to Multichoice about the problem to no success. I requested multichoice to resolve the problem but until now I am still in possession of the router which is not working as expected. I want multichoice to collect the router and change it for the compatible router which will connect to the internet.

Attached, is my correspondence with multichoice.

Thanking you

Pico O.G.

reference number [protected]

The proof of payment and three-month bank statement was submitted.

No reply been received via email.

After 7 calls to the call center I am advised on each occasion I was told it was exculated to the team leade, as ofr today I still have not had a response.

Look forward to your responce

Thanks

Cyril raitt

[protected]

[protected]

[protected]@gmail.com

I was called abt the new price lock R949 pm.. with new ultra decoder installation.. ive asked him six times is thr any other fees added he said no R949 only.. when i checked my account it shows R1150. I was scammed in taking this package price lock... since installation happened my extra view is giving me endless errors.. its not gettkng hearbeat from ultra decoder.. my signal strength on 47%, everytime i call the installer to come and recheck installation yhe more he telling me tht we need to call Multichoice, its not hos problem.. Multichoice says i must call the installer.. installer telling me i rather be patient he waiting fr multichoice to gv him the faulty batch numbers so that he can change the lnb.. thos is pathetic.. i never had an issiu b4...

I have cancelled my subscription with DStv. My Showmax subscription was managed through Dstv. I want to continue with my Showmax account independently of Dstv. Although Dstv deactived the service, they refuse to delink the account. Showmax advises that ONLY Dstv can do this. I have tried more than a dozen times to speak to a customer service person at Multichoice to effect this, without any assistance. I suspect they want me to continue to pay their partner through themselves. This is not only unethical, but criminal. Dstv also owes me a balance of R38, which they refuse to reimburse.I want to lodge a complaint of unethical and criminal behaviour.

In November 2021 I took an explora ultra devoder on pricelock, which I was told I would have to pay for a year. Suddenly when I enquire about the decoder payment plan well after a year of paying I'm told the contract is valid for two years. Secondly when I took the plan back in 2021 I was told that according to the the Ts&Cs, I would not be eligible to upgrade or downgrade during the contract period. So if the lies I've been told of the decoder being active for two years, why am I suddenly allowed to upgrade from compaxt to premium. I cannot continue paying huge amounts of money for something I never made an agreement for. The decoder I took wad on a black Friday special for 1 year as I was informed by the agent who had called me back then, and I refuse to pay extra money for the agent's incompetence and dishonesty! Multichoice fix this before I take it further please.

Good day

In 2021 December I called DSTV to cancel my packaging as I couldn't be able to pay for it anymore and I told to to make a payment of R3something at that moment I couldn't pay as I didn't have and ask if its is possible to make payment as soon as I got the cash and I was told its possible when I check as to how to make the payment I found out that I now owe 8something and when I call the DSTV I was told the package was not canceled as they claim that it was a contact therefore I need to make payment of that money then they could cancel it. It has been reported as well and my credit score is low due to this.

Hi am having a complain regards my account since last 16 Dec 22 my view was stopped with the message saying I haven't paid so I called in an I was told to send proof of payment which I did but since thn after four days my account is suspended with the same massage indicating am owing multichoice, but I did pay on the 14 Dec 22 via EFT as I usually pay with my DStv app now it has turned out to be my job to call after four days and everytime am promised this is error as payment only reflected on the 19 Dec 22 on your system but I must not worrying they will fix it with financial department to reverse any occuring amount regards my account but up-to-date m owing R392 which I don't even pay for my subscription.. the amount of calls I have made and emails it more than R600 already trying to resolve this matter otherwise nothing has happened again today my account was stopped honestly am very disappointed with the quality of service am receiving...