MultiChoice Africa / DSTV
Reviews and Complaints

Good day

Firstly you requested me to pay R260 last week some time, which I did. Yesterday my package is disconnected again for outstanding amount of over R600. What is this for?. My debit orders are scheduled for deduction on the 20th of each month. Why wasn`t I informed that you need more money to be paid prior to disconnection? I am so unhappy with your guys service.

I think I speak for the majority of dstv subscribers who have been subjected to very loud advertisements volume in comparison to the actual TV show or movie they are watching, it becomes frustrating trying to watch anything when you constantly have to turn the volume down to not be deafened by screaming voices and loud music on adverts, we understand that having advertising makes sense for multichoice financially, we don't mind having adverts the issue is that they usually very disruptive because of the volume levels and alot of times the different programs and different channels them selves have huge variations in volume which makes it impossible to listen at one consistent volume. Please address these issues otherwise more and more people, myself included will move to other platforms like showmax, Netflix which don't have these issues

On Sunday 9 April I picked up there was an issue EB1 on my secondary decoder, post 3 calls and 30 minutes later I was asked to bring in the decoder. ON 10th April my son brought in the decoder to the Randburg contact centre was told we need to by a new decoder as the upgrades were not going through. We paid approx R1k to buy a decoder. Come home now have an error of E48-32. Call and speak to another 3 people in the team, then I speak to the supervisor. Still not help and she now says I should not have bought a decoder as the issue is with the connection. So who will re imburse me for the decoder? I spent more than 90 minutes on calls into total to 6 people and I get a view I should not have bough a decoder. Please can someone contact me. I am ready to cancel DSTV rigtht now!

My name is Mdakane Ek on the 18 March I made a mistake and transfer the amount of R12,000 to my multichoice account,immediately when I found out I made a mistake I call multichoice choice they I must provider them with my ID no idid and they told me the saw the Amount it's reflecting on the system,on 22 March I call them they said I must send them proof of payment ,proof of bank details and ID copy I send all those things and they told me it will take 7 to 14 working days. 7 to 14 working days is already pass. Until today I did not get my money back.Muitichoice u a useless

I came down to Ballito Wednesday 5 April- I called the call center to ask to deactivate my primary decoder and activate my holiday decoder. The signal would not get through and i was asked to unplug the power cable and the white cable and reboot- after doing so i got connection but did not check if the whole bouquet was working. I called again and the Multichoice recipient /call Centre told me to leave it a while to reset, as it was not working for a while . The next day i called again to report error 48/32 until this afternoon where i really got extremely up. The lady (call Centre) asked me to press help and the signal strength showed 80 % and quality 100% . She almost convinced me there is an error with the dish, until i arrived at my friend in Ballito and did a signal test, only to find out his signal was 60% and all channels worked. I have channels 204/205/206/207/208 and up which all don't work and dstv sport app says application not available. I again call the call Centre at 1600 and again spoke to a call center lady and asked to speak to a supervisor. She asked and told me the same [censored] that all the others told me . I asked to speak to a supervisor. After 60 minutes of holding on i hung up the phone

I decided to write this e mail and take it even further . In my mind i have never encountered such a useless company - probably worse that any municipality/Home affairs or any SOE . But in life what comes around goes around . All we require is a competitor to close you down, and that will come too and then hopefully, we can get better service from the new service provider

Decoders affected: Serial numbers: S040802558 and P600812400. On the 20th March I upgraded both these packages to DSTV Compact as Dstv was running a promotion for no extra charge. I was not informed that both these packages were included for promotion, only one. This morning on 06 April I find that my Dstv connection is disconnected. When I contacted Dstv, the agent advised that DSTV did not Bill me for "I don`t know what" in March and will reconnect my decoders which will only last for 2 days, hence I need to pay R250 by Saturday 08 April. Firstly it is not my fault that Dstv did not debit all outstanding money on the 20th March. Every time I have an issue, it`s where I have to pay money for things I really don`t know what its for. On 20th March I made payment of R159 and +/ - R650. Now I am aware that I was previously on a contract where I was paying R238 per month, I think I had to pay extra when I upgraded my packages to Compact as well. Also I have an explora and since last month, I was unable to access any of the features eg: record, fwd and rewind. Now I have been having issues with Multichoice all the time, if this continues I will cancel my account and rather use other forms of entertainment that`s currently available on the market.

My name is Velheminah Kenoshi, ID number is [protected]. My problem is :

My premium plan is R120 plus R144 for the internet. No extras.

Now I am surprised by extra charges that I saw from January 2023 up to now, April 2023. I paid R600 in January and last month paid R400. Why, because I used to pay R264 last year.

So why from January, I have been overcharged so?

I have never, ever had such shocking service from any company, small or large, that is as bad as DSTV.

Since last year, I have been trying to get the streaming Compact Package and I have had endless problems.

Bottom line, is that having paid via credit card on the “My DSTV app.” My payment to this day, even though I have sent bank statements proving that I have paid, has never been “allocated”.

Finally I have got the bank to reverse the payment, and would like to try and organise a debit order that is NOT via the app, to make sure that I don’t go through the same issues again.

I have sent FOUR emails ( one a day ) since Monday, and absolutely nobody has given me the courtesy of a response. All this, is because my husband likes to watch CNN. NO other reason, as the rest of the channels offered are mostly rubbish.

What do I need to do to get a response from these people?

To whom it may concern

Customer : JL do Tanque

ID: [protected]

My complaint is against DSTV / mnet regarding their Language - English Family Option.

Since the beginning of 2023 the language option no longer sensors Blasphemy and Strong Language in certain programs and movies. Although it still blocks profanity in certain programs, there are specific programs, The Block Austrailia (Tuesday 21 March) being an extreme example, where Blasphemy against GOD and JESUS CHRIST is not blocked out as well as F**K and others words.

As a Christian I find it extremely offensive when my faith is disrespected. Just as other faiths, such as Islam demands respect for their faith, I (and other Christians) all over the country have the right to the same respect.

In the past I have been relieved that the few main channels have the Family Language Option, but now I no longer enjoy that privilege that has been provided in the past. Even though I am using the Family Language Option, these words are still used.

In which decent family environment is this acceptable? Why has this been happening?

As a paying Pemium Package Customer, I cannot accept this.

It should be interesting to see if Multichoice / Dstv will actually respond to and address this complaint.

Regards

JL DO TANQUE

I have been a uninterrupted DSTV customer since its conception.

on 17 February 2023 I applied for a new contract (Premium R949.00) via the cellphone app.

I was contacted by one of your reps and after spending 15 minutes on the phone to complete the vetting process I was told that the application was successful and that an installer will come and install the decoder between 4 and 5 days from that day on.

After 7 days not hearing anything I phoned the call center again and inquired what was going on. I was told that the process was going on and that it will be done between 4 and 5 days.

I then waited a week with no result and phoned the call Centre again, this time I was informed that my application was rejected but they coud not tell me why, but that they will escalate the problem and that I will be notified.

Again I have heard nothing.

So as a last resort to solve this problem I am putting my request on paper to enable me to use the available media platforms to inform potential clients as to what service the may expext from Multichoice

REF [protected] DSTV A/C35374894.

I am disappointed at such disrespect and unprofessionalism.

I have tried different service options and still no resolution. I went into the branch, called the call Centre even went on Twitter and just nothing from you guys.

to say I am furious is an understatement, how can a company be so incompetent in query resolution.

I purchased a streaming only package online from DSTV in December 2022, the payment has never been allocated to my account.

I have in the meantime purchased a decoder via my old age home.

I then requested a refund from DSTV at the end of December 2022, it is now 3 months later and as of yet I have not received my refund I do however receive the run around.

I have sent my pop to them on 7 different occasions, received an automated response on all 7 but never had the promised follow up. I have also called the call center numerous times as well as trying to resolve it on the live chat function. All to no avail. I have now run out of patience.

I am a premium customer and took out price lock for 949. They have installed the new decoder on the 20th of February when I got my account on the 25th it shows that I must pay R2352. When I enquired about this amount they said that there is 2 packages on both my main decoder and secondary decoder. I told them that it is not the right amount I usually pay 1200 and the lady which spoke to me about the price lock said that i will be paying 949 plus Xtra view of R110 from March. I spoke to 4 agents already and my bill still shows R2352. All that they say is that the issue has been fast tracked

I don’t have a Netflix account but DSTV is charging me and I tried cancelling it for about 4 to 5 time but they didn’t help me I can’t continue buying for something I’m not using or if have please REMOVE Netflix on my DSTV account, dstv automatically activated Netflix when I was activating my Explora ultra. I called many times and your customer service didn’t help me

Had a dish installation done by MultiChoice BNT virtue Person said R1700. Had to pay R3500. Told him to remove his installation. Refuse to do it. I had no choice to pay him [protected] name Jack. I want him to come and remove his installation and want a refund. Please can you assist me in this matter resolved

Regards

Eric Taljaard

Email address

[protected]@gmail.com

I made payment of R199, following an sms on my number saying that I pay 199 for 3 months to reconnect. I then went into the link and paid R199 on 27/02/23. This payment cannot be found neither am able to get it on my statement.

DStv: Reconnect Compact @R199pm x 3 months. Plus, you could WIN a VW Polo. See more: https://dstv.mobi/s/1ksk9 T&Cs. Opt out https://dstv.tv/o

When I communicated with Dstv on Whatsapp page, they tell me that I need to pay R370 to get connected. Today, 28/02/23 I paid the R370.00 on with the following link which was sent to me on your Whatsapp page.

You're about to pay *R370.61* towards your account.

Click on the link below to complete the payment safely.

_It may take a few minutes for the payment to reflect on your account._

https://payat.io/dstv/52815456?utm_source=DSTV&utm_medium=Whatsapp&utm_campaign=Bills

When I call for reconnection as I cannot connect, I am told that I should sent proof of payment or go to a branch. What is the point of giving customers various option payments, when you cannot retrieve these payments. All in all I have paid R569,00, an amount way up my compact account and I still not connected. I have asked to speak to a senior person, and I was put on hold untill I turned blue and hang up the phone.

R Senne

[protected]

9475 Nyakale Street

Dobsonville

Soweto

[protected]

Good Day

I was billed in January for the times I switch on my holiday home decoder. The amounts was not added on a monthly basis. Why I don't know. Billing Fraud?

The Dstv account was suspended after I paid R934. I requested that everything be cancelled as I would no longer make use of DSTV. I have received email confirming that the insurances has all been cancelled.

Now I get a bill for over R2000 for service that I did not use for the month of February as of the beginning all decoders were disconnected and removed.

I did not ask for the services to be reconnected.

Please could you look into this matter. Please stop the debit order as there will not be money in the account

Hi im actually so disappointed as i type this letter. From last year i was charged for the normal rates instead of streaming i called the centre to inform them i dont normally look at my debits but ive noticed normal rates deducted from my account. On the 19/02/2023 i called the centre to inform the agent. She told me that she will escalate the matter. Its now my 5th call to the call center. No one seems to know whats happening. Last night i couldn't even watch tv at all so i called the center again. The agent told me that i should pay R60 to activate this streaming issue. I did and sent the proof. Im still waiting i did call again just now still no help. Now the agent tells me that i now have 2 streaming accounts. Im so fed up with dstv that im now decuding to cancel the entire subscription. Im a client for over 25 years. Im frustrated im paying for the service but not enjoying the benefits.

I have two complaints, the first one dating back to 2021, I have sent a lot of e-mails to DSTV but the problem is still not resolved - I paid for a decoder I never received and is still paying for it, the call me and tell me the problem will be resolved but it still is not resolved. the second problem I have is that I should have Showmax as part of my Premium subscription, now when I want to watch Showmax it says I must pay for the download, I have sent a e-mail but never received a answer back and I tried to resolve the problem on the Mydstv app but had no luck.

DSTV Account: [protected]

Smartcard number: [protected]

JDD Nel

I was contacted in November 2022 to upgrade to the PVR decoder on a payment plan. I was informed that when I call in November that my original subscription would be cancelled. I did everything as advised. I got my credit report and to my surprise I have 2 separate accounts on my profile from DSTV. The start date are both November 2022. I called your call centre and the call centre transferred me to your cancellations department, told me to inform them that I want to cancel the older decoder as this was not cancelled. To my dismay, after holding on for longer than 30 minutes for my call to be answered, I was told that I have 2 accounts. 1 for the PVR decoder and 1 for installation fee which does not make sense at all. Having 2 accounts instead of 1 decreases my credit score and increases my payment profile. The customer service department could have given me this information instead of transferring me and have me hold on for so long. I am totally dissatisfied with this.