MultiChoice Africa / DSTV
reviews and complaints

Hi am having a complain regards my account since last 16 Dec 22 my view was stopped with the message saying I haven't paid so I called in an I was told to send proof of payment which I did but since thn after four days my account is suspended with the same massage indicating am owing multichoice, but I did pay on the 14 Dec 22 via EFT as I usually pay with my DStv app now it has turned out to be my job to call after four days and everytime am promised this is error as payment only reflected on the 19 Dec 22 on your system but I must not worrying they will fix it with financial department to reverse any occuring amount regards my account but up-to-date m owing R392 which I don't even pay for my subscription.. the amount of calls I have made and emails it more than R600 already trying to resolve this matter otherwise nothing has happened again today my account was stopped honestly am very disappointed with the quality of service am receiving...

Last month i complained about over charged of which dstv ddnt deduct on my account when i called them to deduct the guy told me the reason they didnt deduct its because i have credit so they wont charge me bt my services were disconnected later on, i called dstv then it was up and done with many consultants up.until.i found a better consultant who escalated the issue to the team leader by the name of Nwabisa i explained my frustration and she told me that shes going to listen to the conversation i had with the consultant on the 20th of december and get back to me but she never called me, again this month dstv ddnt deduct on the 20th i called them.yesterday to enquire about that and to ask them to debit the amoint the lady told me they cant debit after 3 so she is going to reschedule a payment for today so i called them today to check if the debit order did went thru or now they are telling me i need to pay R1201 of which yesterday i got an sms stating 1041 and also the lady told me shes going to reschedule the payment of R1041 now they are making me wait on the line and then drop the call so please assist me ive never experienced such a horrible service

DSTV internet was installed at my house more than a week ago. They have sent the Wi-Fi router to my house and it was not working. After many phone calls, complaints to the call center and promises to phone me back I am still unable to use the internet. The people at the call center are just not interested in helping their clients. Must be the worst call center to deal with. I need the internet issue to be sorted out today.

ENQUIRY REFERENCE NUMBER: [protected]

I have been trying to do a change of ownership since early December 2022. I have made numerous calls and sent numerous emails. I have made payment on behalf of previous owner twice in order for change of ownership to happen and still nothing.

I need this matter resolved ASAP. Every time I make payment, they say it would happen and then they ask for another payment.

1. Decoder H002600583 – [protected] should now be linked to [protected] not [protected].

2. Decoder A305029010 - [protected] should remain active on [protected].

3. Both will be on Compact Plus Package.

4. Both will be debited from my bank account as per change of ownership form.

5. All future statements to be sent to [protected]@yahoo.com

Account [protected] Cell [protected]
My dstv decoder IUC/ SC 7030784
993
Signal 95 %
Quality 84%
All the other channels are 100% ok... not sure why channel 200 does not work
properly.
I've been advised to reboot and reconnect LNB, but the problem persists
Therefore it can be a problem with my decoder if all other channels are ok with the exception of channel 200

I was called by a sales agent offering me a compact package and pvr and installation all for R499 per month and I agreed to it and yes I did ask lots of questions which one of them is pro-rata and the agent adviced yes there will be pro-rata and will be in my first bill but today the guys came to install and they say I must pay today the pro-rata and I did not agree to that I agreed as I was told by the agent that the pro-rata will be in my bill on the 10 of February 2023 and when I called dstv customer I did not get any help and they hung up on me and both the agent and manager was rude to me no one has called me back. I will say it again I don't mind paying the pro-rata but on the day I was told I will pay it not by surprise. And now I want this to be sorted and me compensated for the 3days I was not able to watch my TV due to and error E30 and not being able to be sorted but you are quick to want money from me... What about me who will compensate me for the 3 days of no service, my airtime and stressful time talking to people who don't care and are rude dstv is not good to customers as all and you are not fair at all.

I have 2 explorer decoder with dstv, which I pay R960 nor R940 for both. so this month I viewed my statement and it shows the new amount of R1555 which I don't know how it got to that. right I called them on this date, I was told I subscribed to something else, on self service right. I kindly asked to cancel that subscription and they refused. DSTV iyangi qola

1) Model: PS5300IMC
Decoder Serial: A304065841 | Smartcard Serial: [protected]
Decoder Insurance: Yes | Policy No: [protected]
2) Model: PS5525IMC
Decoder Serial: A305328576 | Smartcard Serial: [protected]
Decoder Insurance: Yes | Policy No: [protected]

I have been a loyal customer of dstv for many years, but recently to my dismay I am experiencing endless problems with my dstv decoders, pri and extra view. I upgraded from the explorer to ultra about 2 months ago and ever since could not enjoy any viewing without issues. When the ultra was installed, they also included a new dish which meant the simple plug and play did not happen. The dish was mounted, and existing cabling was used to connect. We tested and dstv was online. 3 weeks later I got error code e48 connection error and ever since then no joy on watching tv that I pay for every month via debit order, we have made 2 visits to the walk-in centers, a couple of phone calls we get home same error until recently the error is now e30 a subscription error. It is now 2 days that we cannot watch dstv and this is quite frustrating. I asked to speak with the manager/ supervisor kept getting promises of a call back no luck thus far no calls either. I need this sorted urgently.

1. Since December 2022 to current the Box Office functionality is not Operational as it keeps on Broadcasting Error E03, No Titles Listed.

So, Multichoice cannot run their daily Operations expected from a Customer perspective.

2. My DSTV stops to Function every Night at 21:30PM which entails no viewing when watching a Program and then you cannot view the remainder part of the Program. Someone must have tampered with my viewing since I informed them last year in 2022 that I intend ending my Membership as you will also notice more than over 2100 complaints not resolved.

This is typical of a Company in SA not properly Managed and will Close its Doors very Soon in the Future.

Wroinmg people not matching the Job, i.e., that is the problem. A CEO not taking responsibility as a Leader.

I would recommend that Subscribers review their position with Multichoice DSTV.

Around september I had disconnected one of the decoders that was not in use.. Dstv reconnected it the next month

I requested again for the disconnection

In december they reconnected the service and charged me for other decoder I had requested for to be disconnected

Today dated 2023-01-07 I was told I owe r1600 on my decoder of which payment was done

I then called the dstv and thene consultant tells me it was dstv that made a mistake I was suppose to pay r788

Mind u I was suppose to pay only half of the r788 since im on compact.. Secondly I have never requested a recconection on the second decoder

So I was billed 4 times the initial amount I should be paying

Amazingly they (dstv) never make mistake when they disconnect your service for non payment but when it comes to the client's payments then therz mistakes

I was told to wait and cancel again the other decoder.. I have been holding the fone for over 30min with my own airtime to get through I decided to drop the call

If I request a refund then therz administration issues..

Im am disgusted with this level of service and would soon cancel my whole subscription on dstv

Im giving them the end of this day then im going to complain at hellopeter and the consumer protector if they do not resolve my issues

This is no way to treat loyal clients of over 13 years.

My hard earned money now wouldbe difficult to claim because of thier internal processes

On the 5th of January 2023 @ around 11.30am I called the Customer Care Centre for assistance on getting full premier package on my laptop and holiday home. I was on the call with the agent for over 40 mins and she could not resolve the issue instead she dropped the call.

Few minutes later I called again to speak to another call Centre agent for over 30 minutes and she could not resolve the problem. She then said to me she will work on different PC, and she will call me @ 12.30 once she has resolved the issue.

I waited for her call until 14H40 when I decided to call the Customer Centre again. I spoke to the 3rd different agent call Nontlantla. I explain the issue and ask her to escalate to supervisor/team leader. She came back to me and said the supervisor was busy with other agents and she will call me later. She then offered for us to try to solve the issue without success. She later promised to call me later with the supervisor to resolve the issue.

Nobody called me up until now.

It is really disappointing that I have an issue and it cannot be resolved and the agents and supervisor promise to call back and never did.

Every month dstv payment done electronic payment. And never had problem. But to my suprise dstv disconnected. Tried to call customer care. I was told to email [protected]@multichoice.co.za.

I was told within end of their day dstv will be reconnected. Some consultant say it was paid into wrong account. Capitec confirm nothing wrong with their bank app as it's linked to multi choice account. And proof of payment same everymonth transfer has been done.

I am having a serious complain about the Jabulani mall service center (Soweto), they are the worst bad service center I've ever experienced and they don't look the part to be working with people, they are slow, and lack basic customer experience just to name a few, and today (05/01/2023) I had to wait for almost an hour to make payment, only one till was open to taking payments and the other payment till was utilized for enquires while there are plenty booths to assist on that while the payment queue was longer than the rest.
I would appreciate this matter being addressed with the staff and management of that service center and also try to fix your technical issues with other service providers for payments as they are frequently offline when we try making payments with them.

1st of all Month before last which was November 23rd I received an SMS that my account will be debited by R713 ☹ which was very shocking for me,

On the 13th if not 14th November I got a call from one of the sales consultant of multi choice called me with the multichoice number, she prompted show max to be added on my account,

She said it was R39 every month and give me 14 days trial and I can cancel it if I decide that I do not want it,

I called several times and spoke to different agents and I did not find joy and amount was debited into my bank,

Even after I called and I was advised that I have added Netflix on my account which I did not subscribe to, and I was told that it was added on my account because I needed amount credited on my account but nothing, again on the 23rd Dec I get a sms telling me that account is now R697,

I did not subscribe to any Netflix thing and I am not watching it,

I need to settle my account today and I m told that an amount to pay is R906, ☹

Where is the R90 come from now,

Agent Luyanda or Noluyanda advised me that she cannot assist me with Netflix as it is the 3rd party on the account,

I had no problem with DSTV until this showmax subscription which I regret listening to that consultant in the 1st place, for the 1st time in a long time my account is suspended for non payment because of DSTV customer service, I have been calling the whole day today wanting this matter resolved but nothing and all the angencies couldn’t help me and still no joy,

I have been holding for over 40min as Luyanda advised that I need to hold the line for the finance department,

I need the Netflix cancelled and credited in my account and I need an amount to pay for my account to be reconnected again,

May I please get my subscription and accounting/billing issues rectified

I was offered the Compact Plus price lock on the 10th or 11th by a lady at the DSTV Stand at the Pavillion Shopping Center Durban for R519/month for 24months with free PVR decoder and installation.

Two decoders (PVR) were delivered to my house 2 or 3 days later.

I called her and asked why. She said it was a mistake and that the second one will be picked up.

The decoder was installed on the 14th December 2022 but with several problem with the price lock activation because both PVR decoders have been linked to my account.

I called her to ask why and she said I should talk to DSTV myself. She subsequently blocked my number after I instisted she rectifies the problem.

PROBLEM

The price lock is still NOT being issued - my bill is reflection several decoders.

The old decoder which is been removed is still showing on mydstv account

The second decoder which is still not picked up is showing on my account

Surely, she delebrately did this to get more commission.

Over the last year the actual time watching the advertised program is basically the same as the adverts.

I live in Botswana, the adverts we are been shown are mostly for Nigeria which have no relevance to us in Botswana, this is mainly on channel 102. Most of the other channels have less advertising.

I am an avid sports fan and during the recent World Cup, I tried to watch other sport except football but to my disgust every sport channel was only showing football, even the motorsport channel.

With me having the Premium channel I would expect would be a Premium package showing program content and not a package where adverts take preference and are not relevant to Botswana.

I have been a subscriber for decades and am disgusted with the current content we have to be subjected to.

I Mr Modutwane Franz Kgaile requested to be assisted with addition of Showmax today,December 15th,2022.The lady was not helpful,she was impatient,rude,unprofessional and seemed not to be ready to go further with the conversation.I boldly told her that our subscription pays her salary and doesn't care about customers,then she started arguing with me furiously and boldly denied that.I told her that she doesn't own the company and she persisted with her arrogant and unprofessional behavior until I told her I'll immediately report her unbecoming and disgusting behavior.I wish you could listen to our conversation and respond to my email.She also put me on hold for a long time without even coming back to say she's still looking for someone professional to assist me as I mentioned in our conversation that she was submitting to her disgusting and unprofessional behavior.

Regards

Modutwane FK [protected]

The Multichoice appointed contractor Peter, [protected] who installed the explorer decoder system on 28/11/2022, bluntly refuses to rectify the installation which became faulty a day post the installation. Several attempts to rectify this telephonically failed due to the installer wanting me, (who has limited electrical/electronic background) to perform technical things like changing ports etc.

Dstv duplicated charges on my account. I had a debit order payment and I requested it to be changed to cash/eft but try still initiated debit orders. I reversed the debit orders as I had already made eft payments however they continued charging me and consequently disconnected my account. When I request to know the reason no one seems to have answers they keep asking me to repeat the same thing. I requested an escalation to their debtors for a reconciliation on the account till today

We have made use of an registered DSTV installer in Lambertsbay, Satelite and surveilance. My inlaws paid over R5000 for the installation. However after each loadshedding the tv wont go on it gives an E48=32 error. We have informed him that my parents are sitting without any tv but he dont react to our problem. This is surely not the fault of my inlaws. This is very very bad for DSTV.