MultiChoice Africa / DSTV
Reviews and Complaints

I paid my account on the 26 January 2023 R500 and then pay R220 on the 02 February 2023 after my services were open after I called your call center here in Bloemfontein after speaking to several consultants with lot of my air time than three days you closed my account I then call again same thing happened several consultants before I get help then after two days was closed again I used WhatsApp the error of e16 was cleared then to day the 10 of February is closed again I called I emailed I WhatsApp I did live chart nothing happening lebo went AWOL on me now charting to coming I lost the chart
My name is Nomlahlwa Julia Makandela
ID no [protected]
Tel [protected]
Email. [protected]@gmail.com
Address 22199 grassland 3 Bloemfontein

Multi choice have contact me ont the 27/01/23 to upgrade to a price lock. I have agreed and I was told that the technician will contact them to cancel my one subscription and activate the new one 30/01/23. I told them I cannot sit without dstv as I have my grandkids living with me and it will be a huge inconvenience. the next day I went to my app and saw I have a huge bill which is for both subscriptions. I phoned them and spoke too:"Juanelle" I explained it to them she said she will fix it and came back to tell me its fixed I saw my app say something like R30. I told her and she said not to worry as on her side it shows fixed. I was a bit worried and phone again only to be told my service was cut off. I was told to pay R897.29 to have it connected. I asked what about my debit they said no it won't go off as I have paid cash. it went off on the 1st R985.94. I phoned them about it and they said I have to weight 7-14 days for the money to be paid back. they have placed me in a difficult position as I provide for my 3 grandkids : (I have spent hours on the phone with them with no success. why must I suffer if none of this was my mistake? I have never in 11 years skipped one payment it always been on a debit.

I'm having a serious problem I'm always paying early for my DStv acc for instant I paid last month for February on the 28 but now they've just send me a message saying that I must paying before the 10th so every time they block my channel if I don't pay sometimes I pay on the 25 wen I get paid so that I won't forget but comes 10th they close my account

I have a dstv router contract with multichoice but i have long complaint to multichoice about the router which do not connect to the internet. My contract is five months old, (since August 2022), i have been paying for 5 months and my problem could not be resolved meaning I have been paying for nothing because the data has been loaded and expire without having been used. I since complaint to Multichoice about the problem to no success. I requested multichoice to resolve the problem but until now I am still in possession of the router which is not working as expected. I want multichoice to collect the router and change it for the compatible router which will connect to the internet.

Attached, is my correspondence with multichoice.

Thanking you

Pico O.G.

reference number [protected]

The proof of payment and three-month bank statement was submitted.

No reply been received via email.

After 7 calls to the call center I am advised on each occasion I was told it was exculated to the team leade, as ofr today I still have not had a response.

Look forward to your responce

Thanks

Cyril raitt

[protected]

[protected]

[protected]@gmail.com

I was called abt the new price lock R949 pm.. with new ultra decoder installation.. ive asked him six times is thr any other fees added he said no R949 only.. when i checked my account it shows R1150. I was scammed in taking this package price lock... since installation happened my extra view is giving me endless errors.. its not gettkng hearbeat from ultra decoder.. my signal strength on 47%, everytime i call the installer to come and recheck installation yhe more he telling me tht we need to call Multichoice, its not hos problem.. Multichoice says i must call the installer.. installer telling me i rather be patient he waiting fr multichoice to gv him the faulty batch numbers so that he can change the lnb.. thos is pathetic.. i never had an issiu b4...

I have cancelled my subscription with DStv. My Showmax subscription was managed through Dstv. I want to continue with my Showmax account independently of Dstv. Although Dstv deactived the service, they refuse to delink the account. Showmax advises that ONLY Dstv can do this. I have tried more than a dozen times to speak to a customer service person at Multichoice to effect this, without any assistance. I suspect they want me to continue to pay their partner through themselves. This is not only unethical, but criminal. Dstv also owes me a balance of R38, which they refuse to reimburse.I want to lodge a complaint of unethical and criminal behaviour.

In November 2021 I took an explora ultra devoder on pricelock, which I was told I would have to pay for a year. Suddenly when I enquire about the decoder payment plan well after a year of paying I'm told the contract is valid for two years. Secondly when I took the plan back in 2021 I was told that according to the the Ts&Cs, I would not be eligible to upgrade or downgrade during the contract period. So if the lies I've been told of the decoder being active for two years, why am I suddenly allowed to upgrade from compaxt to premium. I cannot continue paying huge amounts of money for something I never made an agreement for. The decoder I took wad on a black Friday special for 1 year as I was informed by the agent who had called me back then, and I refuse to pay extra money for the agent's incompetence and dishonesty! Multichoice fix this before I take it further please.

Good day

In 2021 December I called DSTV to cancel my packaging as I couldn't be able to pay for it anymore and I told to to make a payment of R3something at that moment I couldn't pay as I didn't have and ask if its is possible to make payment as soon as I got the cash and I was told its possible when I check as to how to make the payment I found out that I now owe 8something and when I call the DSTV I was told the package was not canceled as they claim that it was a contact therefore I need to make payment of that money then they could cancel it. It has been reported as well and my credit score is low due to this.

Hi am having a complain regards my account since last 16 Dec 22 my view was stopped with the message saying I haven't paid so I called in an I was told to send proof of payment which I did but since thn after four days my account is suspended with the same massage indicating am owing multichoice, but I did pay on the 14 Dec 22 via EFT as I usually pay with my DStv app now it has turned out to be my job to call after four days and everytime am promised this is error as payment only reflected on the 19 Dec 22 on your system but I must not worrying they will fix it with financial department to reverse any occuring amount regards my account but up-to-date m owing R392 which I don't even pay for my subscription.. the amount of calls I have made and emails it more than R600 already trying to resolve this matter otherwise nothing has happened again today my account was stopped honestly am very disappointed with the quality of service am receiving...

Last month i complained about over charged of which dstv ddnt deduct on my account when i called them to deduct the guy told me the reason they didnt deduct its because i have credit so they wont charge me bt my services were disconnected later on, i called dstv then it was up and done with many consultants up.until.i found a better consultant who escalated the issue to the team leader by the name of Nwabisa i explained my frustration and she told me that shes going to listen to the conversation i had with the consultant on the 20th of december and get back to me but she never called me, again this month dstv ddnt deduct on the 20th i called them.yesterday to enquire about that and to ask them to debit the amoint the lady told me they cant debit after 3 so she is going to reschedule a payment for today so i called them today to check if the debit order did went thru or now they are telling me i need to pay R1201 of which yesterday i got an sms stating 1041 and also the lady told me shes going to reschedule the payment of R1041 now they are making me wait on the line and then drop the call so please assist me ive never experienced such a horrible service

DSTV internet was installed at my house more than a week ago. They have sent the Wi-Fi router to my house and it was not working. After many phone calls, complaints to the call center and promises to phone me back I am still unable to use the internet. The people at the call center are just not interested in helping their clients. Must be the worst call center to deal with. I need the internet issue to be sorted out today.

ENQUIRY REFERENCE NUMBER: [protected]

I have been trying to do a change of ownership since early December 2022. I have made numerous calls and sent numerous emails. I have made payment on behalf of previous owner twice in order for change of ownership to happen and still nothing.

I need this matter resolved ASAP. Every time I make payment, they say it would happen and then they ask for another payment.

1. Decoder H002600583 – [protected] should now be linked to [protected] not [protected].

2. Decoder A305029010 - [protected] should remain active on [protected].

3. Both will be on Compact Plus Package.

4. Both will be debited from my bank account as per change of ownership form.

5. All future statements to be sent to [protected]@yahoo.com

Account [protected] Cell [protected]
My dstv decoder IUC/ SC 7030784
993
Signal 95 %
Quality 84%
All the other channels are 100% ok... not sure why channel 200 does not work
properly.
I've been advised to reboot and reconnect LNB, but the problem persists
Therefore it can be a problem with my decoder if all other channels are ok with the exception of channel 200

I was called by a sales agent offering me a compact package and pvr and installation all for R499 per month and I agreed to it and yes I did ask lots of questions which one of them is pro-rata and the agent adviced yes there will be pro-rata and will be in my first bill but today the guys came to install and they say I must pay today the pro-rata and I did not agree to that I agreed as I was told by the agent that the pro-rata will be in my bill on the 10 of February 2023 and when I called dstv customer I did not get any help and they hung up on me and both the agent and manager was rude to me no one has called me back. I will say it again I don't mind paying the pro-rata but on the day I was told I will pay it not by surprise. And now I want this to be sorted and me compensated for the 3days I was not able to watch my TV due to and error E30 and not being able to be sorted but you are quick to want money from me... What about me who will compensate me for the 3 days of no service, my airtime and stressful time talking to people who don't care and are rude dstv is not good to customers as all and you are not fair at all.

I have 2 explorer decoder with dstv, which I pay R960 nor R940 for both. so this month I viewed my statement and it shows the new amount of R1555 which I don't know how it got to that. right I called them on this date, I was told I subscribed to something else, on self service right. I kindly asked to cancel that subscription and they refused. DSTV iyangi qola

1) Model: PS5300IMC
Decoder Serial: A304065841 | Smartcard Serial: [protected]
Decoder Insurance: Yes | Policy No: [protected]
2) Model: PS5525IMC
Decoder Serial: A305328576 | Smartcard Serial: [protected]
Decoder Insurance: Yes | Policy No: [protected]

I have been a loyal customer of dstv for many years, but recently to my dismay I am experiencing endless problems with my dstv decoders, pri and extra view. I upgraded from the explorer to ultra about 2 months ago and ever since could not enjoy any viewing without issues. When the ultra was installed, they also included a new dish which meant the simple plug and play did not happen. The dish was mounted, and existing cabling was used to connect. We tested and dstv was online. 3 weeks later I got error code e48 connection error and ever since then no joy on watching tv that I pay for every month via debit order, we have made 2 visits to the walk-in centers, a couple of phone calls we get home same error until recently the error is now e30 a subscription error. It is now 2 days that we cannot watch dstv and this is quite frustrating. I asked to speak with the manager/ supervisor kept getting promises of a call back no luck thus far no calls either. I need this sorted urgently.

1. Since December 2022 to current the Box Office functionality is not Operational as it keeps on Broadcasting Error E03, No Titles Listed.

So, Multichoice cannot run their daily Operations expected from a Customer perspective.

2. My DSTV stops to Function every Night at 21:30PM which entails no viewing when watching a Program and then you cannot view the remainder part of the Program. Someone must have tampered with my viewing since I informed them last year in 2022 that I intend ending my Membership as you will also notice more than over 2100 complaints not resolved.

This is typical of a Company in SA not properly Managed and will Close its Doors very Soon in the Future.

Wroinmg people not matching the Job, i.e., that is the problem. A CEO not taking responsibility as a Leader.

I would recommend that Subscribers review their position with Multichoice DSTV.

Around september I had disconnected one of the decoders that was not in use.. Dstv reconnected it the next month

I requested again for the disconnection

In december they reconnected the service and charged me for other decoder I had requested for to be disconnected

Today dated 2023-01-07 I was told I owe r1600 on my decoder of which payment was done

I then called the dstv and thene consultant tells me it was dstv that made a mistake I was suppose to pay r788

Mind u I was suppose to pay only half of the r788 since im on compact.. Secondly I have never requested a recconection on the second decoder

So I was billed 4 times the initial amount I should be paying

Amazingly they (dstv) never make mistake when they disconnect your service for non payment but when it comes to the client's payments then therz mistakes

I was told to wait and cancel again the other decoder.. I have been holding the fone for over 30min with my own airtime to get through I decided to drop the call

If I request a refund then therz administration issues..

Im am disgusted with this level of service and would soon cancel my whole subscription on dstv

Im giving them the end of this day then im going to complain at hellopeter and the consumer protector if they do not resolve my issues

This is no way to treat loyal clients of over 13 years.

My hard earned money now wouldbe difficult to claim because of thier internal processes

On the 5th of January 2023 @ around 11.30am I called the Customer Care Centre for assistance on getting full premier package on my laptop and holiday home. I was on the call with the agent for over 40 mins and she could not resolve the issue instead she dropped the call.

Few minutes later I called again to speak to another call Centre agent for over 30 minutes and she could not resolve the problem. She then said to me she will work on different PC, and she will call me @ 12.30 once she has resolved the issue.

I waited for her call until 14H40 when I decided to call the Customer Centre again. I spoke to the 3rd different agent call Nontlantla. I explain the issue and ask her to escalate to supervisor/team leader. She came back to me and said the supervisor was busy with other agents and she will call me later. She then offered for us to try to solve the issue without success. She later promised to call me later with the supervisor to resolve the issue.

Nobody called me up until now.

It is really disappointing that I have an issue and it cannot be resolved and the agents and supervisor promise to call back and never did.