OpticalTel
Reviews and Complaints

I would like to know why we can't get some channels on the service as of right now 7/10/22 3:00pm i am trying to watch USA and it has no signal been this way all day. i been letting it go thinking it will get better maybe need a credit for the service we don't/can't get. BUT now I think i need to talk with someone or have someone to come check our line. or call me

Internet upload speed very poor. Averages between .98 to 2.5 Mbs. Contract reads minimum 100 Mbs download and upload. Work request opened Saturday, Aug 22, as of today no response

After waiting two weeks for installation of WiFi and cable, I do have WiFi, but no cable! The tech started at 10:00 am and as of 5:30 pm still no cable! Tech left for another job around noon and said he would return if cable didn't work. I have made six calls for technical support and have had the system reset each time. Still no cable and no tech. Opticaltel assured me the tech would be back tonight - no time commitment and still no tech! Customer service is deplorable or should I say non-existent.

Opticaltel is 1.5 years behind in providing service to our community; a clear breach of contract. They dug holes in the ground and put some cable down, but didn't complete the connection. Meanwhile, we're all paying Spectrum 3 times what we used to, because we lost the sweet bulk deal we had with them. Our board fears being sued if they pull out of the contract.

I don't look forward to getting their service if they ever do complete the job, based on everything I've read. I've heard them referred to as Opticahell, which is really far too kind.

My mother lives in a Condo community in Florida. They have contracted as a community to have Optical Tel provide both TV through Direct TV and internet.

The Direct TV stops, freezes, sound gets funny every few hours. The Direct TV looses it signal often and is just all around a poor excuse for cable television.

As for the internet, Optical Tel promises 50Mps download speed. Never gets there. The service cuts out on a random basis. It seems as if they are monitoring use and are throttling heaver users so as to preserve overall band-width for the community. I have complained about this and they deny this is the procedure exists. They keep telling me its my wireless router that is shutting down the signal. I have ordered a new router and we will see now who is telling the truth!

what is going on no channel for over a mo. all of feb. now here it is 3-11 still no channel, when i call all i get is working on it and then you send a bill come on, this is nuts, now can a cable co. have you pay for some thing you dont get .. like i said no cable all of feb. and now into march still no cable ..all i get is we are woking on it, , or no updates.. at this time..

This is a rv park (quail roost rv park) which has many rvs that is getting your cable. The reception is very poor and over 7 channels has directv sports advertisement on it. When a storm outs the service a directv logo spins across the tv telling you to check your box or how to fix it or check your satellite. Satellite? How is this possible with cable? I called directv and they say no way can this happened. But when I called you guys one of your team told me you get our tv thru directv and thats why I am seeing this. Really? Seems like someone is telling tales or maybe you or directv is telling lies. But when I watch my one tv it is telling me iam watching the show on satellite... Well my tv does not lie. It knows where the signal is coming from. So what the heck are you ppl doing? Love to hear your reply asap. This has been going on for months.

This community recently contracted with opticaltel for wifi and whatever else service they're shooting this way — but I can honestly say this is one of the worst companies I have ever had the unfortunate luck of being stuck with.

First, their customer service representatives have the worst attitude, when a person calls them, they sound bored, uncaring, and frankly — uninterested in "your problem." lately, opticaltel channels have been experiencing "network errors." I was first told that it wasn't just my community, but a system wide issue. Ok, I can accept that. But then it happened two more times — same issue, whenever I dvr a show because I work, I go to play it and I get a message that reads, "this recording cannot be played because of a network error. Please try again later." (believe me, that "later" doesn't work). When I call them, they have excuse after excuse. How does this company stay in business? This is low-quality cable or wifi company - super low quality. If you can avoid their service, by all means, run the other direction.

Our condo was previously using Comcast for cable and internet. When our contract ran out, the condo decided to go with OpticalTel due to better service and better price. When they came in to bring their service into my unit, they did not go thru the walls like Comcast did. They re-wired my house by stapling coax cable along the floor boards and over and around my door frames. This is unacceptable. And, although OpticalTel is not going to bill me the $195 for the re-wiring, they have not responded to my request to bury these ugly cables inside the wall like I had with Comcast.

Opticaltel bought the assets of Florida Fiber Network. We received a letter from Florida Fiber indicating that Opticaltel would be providing our service and would greatly enhance our situation (Florida Fiber had been dropping channels to the point we only had local channels). On January 17th, I arrived at home and had no cable. Called the 800 number I had and they indicated that they were working on it. Called each day after that and was assured it was being working on. Finally received a voicemail on our home phone that Opticaltel would not be serving our area and that we would receive a refund for our January payment. Today (2/1/17) we received a new bill from Opticaltel. Called the 800 number we had and was informed that we would be receiving a refund for January and to throw away the bill. I am not satisfied with this answer. I emailed them the same information and was told to call another number to discuss the billing. I have tried to call that number in the past and cannot get through in a reasonable length of time and the person on the other end could not understand what I was talking about (when the cable wasn't working). They should be able to handle my request via the email, I should not have to call them. The Florida Fiber account number is 78-5173 and their number is [protected]. The Opticaltel account number us [protected] and their number is [protected]. They need to refund the $16.06 I paid for January and stop billing me.

. I been having issues with my Internet everyday for over a month now and every time I call customer service their is always a lack of understanding of wheat's going on in regards to my service.
My Internet drops everyday several times a day and I can't understand why. I am paying for a service that has major issues and I need it fix.
The customer service rep was very disrespectful and will file a complaint with Cutler Cay association asap.