MultiChoice Africa / DSTV
Reviews and Complaints

Having plenty of issues with DSTV I decided to cancel my subscription with them in 2016. Yesterday I received a phone call telling me I owe them money. Spending almost an hour and a half with 4 different consultants it was said that the amount due was due to disconnections fees. The funny thing is when i asked if they can provide me with the phone call where i told them i want my services terminated in a month where I paid my full subscription and the reconnect it, they told me they don't have it. according to them, it was a walk in, which is super weird as I was in namibia during that period and only went to a dstv office once in my live (when I got my Explora replaced due to a fault). I asked to speak to the supervisor, which is never there and promised to call me back. Needless to say I am still waiting for their call. Am I missing something here or does DSTV think they are allowed to charge customers for not requesting services, worst decision I ever made was to think the having DSTV will be a good idee.

Dear Mnet, you are telling me that it matters who pays the account, not that the account is being paid. We advised that to change the asset from the deceased to the spouse would only be effected once the Letter of Executorship is provided (still not sure why this would have an impact on you as it could take another 2 years to wind up the estate and to change the assets from the deceased to the spouse). Maybe in times like this (deceased client), you as Mnet should have a lot more understanding when someone passes away and the client/ or family of the client is trying to ensure that the account is paid so that the surviving spouse or family can continue to enjoy Mnet. As the asset belongs to both my parents due to the way they are married, there should be no issue in merely changing the debit order from the deceased account to the other co-owner of the decoder. I am disgusted at the rate of service received, lac of empathy and the email responses received, which has had no thought process put into place nor any understanding for the family. As mentioned before, I have only had the issue with MChoice and not with anyone else. The sad thing is, we are merely trying to pay the account per month, there is no debt to yourselves and the asset does not belong to you either. Think it's about time you reviewed your Noah’s Ark policy. Have a little more empathy.

I contacted the dstv call centre (port elizabeth) today, and I spoke to guy called ashton, I stand to be corrected.

I explained that my account is only due for payment on the 2nd july r365, why was our service terminated. The gentleman I spoke to was polite and apologized for the inconvenience. There after we verified the account holders details. I asked what was the total amount payable he explained, and told me that I needed to pay pro - rata for our service that was activated on the 24th may 2017, I agreed, but there was error on the system and all the details was corrected on the 29th, I then made the payment and it cleared on the 6th of june, the payment was r365.

All the channels, part of our package was open, and we had no problems, I called into the call centre once again when the service stop briefly, someone assisted me and everything was sorted almost immediately.

We received a sms saying we owe an amount of r400 and something, I am not 100% sure of the amount. I called in again spoke to thulani 24-06-2017, he told not to worry everything is correct on the system the payment due is r365.

I then explained this to ashton, he completely dismissed it, saying that I want him to do something that is wrong, I told him I am happy to pay the account, just not the reconnection fee, as I took my time to call in and find out what was the problem, and what needed to be done, I was told that nothing was needed. Irrespective of the person I spoke to being new or not, you are all under the same company and should take responsibility.

The reconnection fee should be removed as a service gesture.

Please contact me
[protected]

I am really disappointed in Multichoice for not showing any results or fixtures on the super spirt active screen for the womens world cup cricket.
Ee also want to see the logs and fixtures just as for the men. Even the supersport app is not showing any info on it? We need to give them the same acknowledgement as the boys. We also need the information
This is not good at all!

Today (26/06/2017) called dstv 4 times and still received no joy. I have spent more than R100 On airtime and the call has cut twice. I am trying to rent a movie and its unsuccesfull on my side due to insufficient box office account funds. The call centre confirms there are funds in my box office account. I am extremely livid at the incompetence. If i am unable to use this service instead of wasting my time and money someone should advise me so i can retract my box office funds. Spending R100 worth of airtime in calls for a R35 movie is a waste. I rather hire a good old fashion dvd it'll be cheaper and hassle free.

The start of June 2017 I have change my decoder from pvr to explorer 2. They keep on switching my service off and send messages that my account is outstanding. I have paid the full service amount the start of the month. I have phoned DSTV to inform them that we have changed decoders. They changed it and all was good. In this 1st month we using the explorer was off atleast 5 times. Then I have to phone explain the same story over and over, they switch it back on...few days later off again...same story over and over... This morning my DSTV is off again... when is thin going to stop. To top this all up I have applied for the pricelock decoder... they sended me 2 decoders... I phoned to inform them about the 2nd decoder they said it will be picked up... 3 weeks later and still waiting...they also assured me that this is not on my account and I will not be charged for the 2nd decoder. Before I received the first decoder I received a call from dstv asking if I orderd 2 or 1 decoder were I replied only 1, so that call was a total waist. Account no is [protected]

Dear Madam / Sir,
Ref - Contuinous repeats on DSTV

My name is Solly using [protected] and pay for MTV daughters acc [protected] as well.

I have been faithful DSTV subscriber for more years then I can remember& probably will till I die. Over the few years we endured numerous reruns on all dstv channels.

Could you kindly explain
1-Why we have to pay for reruns, month in and month out.
Like Southern Fried homacide and Kardhians
2-We have an Afrikaans station that we pay for but don't understand. (Channel 147)

In late 90's or early 2000's. I had earlier campaigned for soccer to be on instead if cricket and rugby. I and the rest of Zambia wanted soccer & we eventually we got soccer.

Now in 2017, DSTV needs to improve its services in order to maintain the statuesque. You can't keep showing reruns after reruns and stations that are'nt in English after all we do pay for this service.

I refuse to pay for a station that I can't understand and has reruns after reruns. I'm sureif we had to audit the reruns against what we pay every month. DSTV would either reduce its costs or play fresh moves and reality shows

Kindly advise DSTV, how you can manage this. As, I know for sure there are thousands of us with the exact same complaint. Thank you & looking forward to your reply.

Best Regards Solly

Why does comedy central keep playing the show how I met your mother until the 7th season and as soon as the last episode of the season plays, comedy central stops playing it then a few months later the show is started from season one. This is annoying, disappointing and ridiculous that we are paying R809 a month for entertainment which should remain refreshing and worth the money. Etv plays seasons further than the 7th so why can't comedy central provide us with the other seasons. Is there anyone who actually notices that the channel does the same pattern all the time and as a customer I'd really like to watch how the show ends if it's not too big of a job for the people behind the channel.

I was on the DSTV extra package and upgraded to the premium package. Since saterday morning after the upgrade I recieve a E16-4 error message and unable to view any of my channels. I have spoken to as many as 10 diffrent customer care reps and 2 supervisors and 2 managers. Non of them could resolve my issue. My service is still down. Pathetic service. They promise to call me back and still no one has contacted me. They said my decoder is faulty and I had it tested and its fine.

As per images below we have constant interrupted service. This seems to be especially bad when we want to watch live programs e.g sports etc.
early morning or night time worse. We have spend time to dstv via telephone and attempted to have this corrected. Two weeks ago after a full hour to them still no solution. We pay allot of money monthly and expect the service they promise

Good Day

I trust you are well

This here, is a frustrated customer, 2 months after paying for a full package a couple of channels were not working, subsequent to several attempts including calls to the center, trips to the agency we just gave up and let it be.

On Tuesday 20 June 2017 we took the decoder to an agency (our final attempt to get all the channels we paid for) to try and fix it, we were turned away and told to ask a technician to come and see to it.

We then arrived home and the DSTV did not work at all (from a few channels to no channels at all!) given we were quite fed-up we just left it.

Today (23 June 2017) we attempted the call center again and after two phone calls we were told once again to call a technician or take it to an agency as we need it repaired and might incur charges for this. After explaining my frustration all the agent could say was "just explain your situation to the agency and they will be able to solve it" (Im sorry but i did not believe this as we already gave this a try).

My room mate then asked what if we just gave the reset button a try...(NOTE: a NON DSTV employee), and there it was all the damn channels we paid for!

This saved me a trip to the agency tomorrow, that includes R100 petrol, "a repair" of lets say R500? or probably the technician charges? That is besides the +- R250 airtime spent on nothing (phone calls to the agency) and R100 petrol to the agency.

I am greatly disappointed that no-one could assist - is the resent button not an option in the how to fix manual? if not please add it.

Lastly, just have a look at the unnecessary cost we incurred, do you think this time, money and effort was fair?

Disappointed!

On 31 March 2017 I paid full subscription fees for two packages for the year. Meaning I would only need to be charged again for subscription in March 2018.
On 25 April 2017, my account was debited for subscription fees for which I was refunded for within 1.5 weeks.
On 25 May 2017, I was debited again for subscription fees. I called the customer care line on the same day and asked for a refund. I was told I would receive it within 5-10 working days. After not receiving the refund within the 10 working days, I called the customer care line again and was told that the previous agent did not ask for a refund authorisation however it had been actioned and I would expect my refund within the next 3 working days.
After not receiving the refund within the 3 working days I called the customer care line again. I was again told that the authorisation was not done for the refund and I had to wait another 10 working days! I asked to speak to the Manager who went on to tell me he could not promise when my refund would be paid but that he would call me back by 5pm to give me an answer of when I would get my refund. This Manager is Nkosinathi and he did not call me back. What happened to treating customers fairly? I should actually be paid interest on the funds that was taken from my account as I had to wait 3 weeks to get it! It was paid to me 2days after my third call to customer care.
Today being 22 June 2017, I received a SMS from DSTV informing me that my account will be debited R2748.66 on 25 June. I would really love for someone with competence from DSTV or Multichoice to explain to me why i have to pay subscription renewal fees when I already paid my fees for the year!

Should my account be debited on 25 June 2017 with this subscription fee, I will cancel my subscription and I want my R17k back that I paid for the year.
I will also escalate this to PASA and the SARB for debit order abuse.

I have R 99 contract explore decoder with multi choice for 2 years i have never skipped payments now i was called by 3 law firms in a matter of 10 days telling them the same thing i pay the amount of what multi choice is say i must pay how is my contract in areas they can't answer me they keep saying they will call me or let multi choice call me i have being payin 480.00 every month as per agreement with the provider

Good Day,

I have request that the address on my statement to be corrected as it does not show the street number and address, till today is not updated and this does really frustrate me because every time they say it is updated.

1st reference( January 2016): [protected]#I70 and 2nd (21 June 2016) [protected]#I54

Customer number: [protected]
ID number: [protected]
Contact number: [protected]

Address:

750 Schlapo Street
Groblerpark EXT 73
Roodepoort
1724

See attached picture

This is in reference to RTGS payment made on 06 june 2017 to Multichoice Kenya Limited Standard Charted bank KSH account, amount Ksh 237, 941.40. from State Department of Infrastructure.
Having paid this amount, a list of DSTV accounts to be credited was submitted to Sarit center office counter no. 7 on 9th June 2017 at around 1.30 pm EAT. The officer in counter no 7 informed me that she emailed the documents to accounts section for them to confirm weather the payment was reflecting in the bank account. the officer promised to reconnect our DSTV accounts immediately she gets feedback from accounts section.

Up to now our dstv accounts have neither been reconnected nor credited. i visited sarit center offices mid last week and i was told the mater was being handled by a Mr. Livingstone a.k.a stone.
Kindly give us enough reasons why it has taken that long to get the services we have already payed for.

I have a grey decoder and waking up this morning the decoder was dead, I then took it to my nearest branch witch is Westgate mall Mitchell's plain we stood their and half hour to get to the counter to get told the decoder packed up and pay to get anther one, we left unhappy due to not much help, we then got my dad decoder just to watch sports the weekend, wanted the decoder active on our side and he's smart card, on 17 july 2017 @ 18:15 we called and spoke to Roseline Imbele, then we asked can they help or do something to help as we can get a new one month end and this decoder not working is not our problem, the agent then said she will get her superior to get it working and then put us on hold for an half hour, then to come back and say they cant, the point is the service sucks and no help for a years paying customer and 100 airtime wasted for no help, very bad service

I am a dstv premium customer and I have recently paid my account with the amount which reflected on the pay systems. Now my service has been deactivated stating that my account is in arrears and i would like to know how this is possible if a payment was made on the 26/05/2017.The has not even ended and my new installment is not due so why is my service deactivated. This is totally unacceptable from a service provider who has been already by their customer. How many other customers are experiencing this same terrible service from Multi Choice nationwide.

Good day,

On the 14th of June there was a debit order that was put through our bussiness account:

2017/06/14 -508, 75 M-CHOICE [protected]

We are not even a client of Multi-Choice. I have instructed FNB to return the debit order, but I want to know how does that happen? How does a company get to put through a debit order without authorization.

May I please get some feedback on this

Thank you

Doraine Jacobs

I would like to just air my views on the contents of Box office here in Namibia, there has never been been even 1 movie on that platform from Namibia. Maybe because of the quality but I believe there is one particular movie which can be considered and I am sure most of us Namibians would like to see it, it's titled Katutura, please look into bringing it on box office for us, no one should feel left out, inclusive content is the way forward.

My dstc compact services have been suspended by Multichoice, the call centre agent informed me absa bank reversed a payment I deposited at absa atm on 9 February 2017. The reversal apparently happened on 1 June 2017. Currently no one has really tried to assist all I get is empty promises of feedback but it's been a week and I'm still waiting. I approached absa bank and told I would have to provide atm where a deposit was made or a slip for the deposit. I unfortunately can't point out an atmosphere machine at East gate mall because it was recently revamped and I do not have the deposit slip for February. My dstv account no. [protected]