MultiChoice Africa / DSTV
Reviews and Complaints

I have always been a loyal client to multi-choice dstv for numerous years and have subsequently upgraded almost 2 years ago to the Premium package price lock.
upon signing up to price lock i advised the consultant that they need to ensure that my units are insured accordingly, as previously my insurance was only on the old device and not on the dstv explora unit. on saturday 06th October 2018 my explora unit stopped working and only indicated a code rA on the lcd screen.Upon resetting the unit i found that the problem persisted. I conducted an online chat with the call center and the person assisting me could only advise me to reset the unit again and if that fails then the unit needs to be taken into the nearest agent for assessing. After inquiring about my insurance i was then advised that the unit is not insured and that they will advise the insurance department to contact me to insure the unit. Upon taking the unit to the agent i was advised that it is a technical error and there is nothing that can be done to assist me and that i have a choice of purchasing a new unit or a refurbished one from them for 600 rand. I really feel unfairly treated as this is a technical fault as well as the fact that from the onset my unit was not insured as instructed. I am now considering cancelling my subscription completely and getting uncapped data and moving over to netflix without any anticipated issues. I honestly believe that i should not have been charged for a technical issue of the unit as this is not within my control.
looking at all the premium client that multi choice is loosing due to netflix and bad service it goes without saying that the company does not care about the client.
I request a full refund and complete replacement of the explora unit with a new one

The Dstv Catch Up, had no programes displayed. This lasted for 2 days and yesterday I phoned in twice for technical service and after trying several instructions by them I was told that they could not help and i had to take the Decoder into a Service Centre.

At Skye TV Retreat I was told nthat the Disk would have to be reformatted, loosing 3 pages of recorded programs.

This morning I received a SMS informing me that that there is a glitch in the Catch Up. WHY were the supportt staff not AWARE of this. I would not have had to waste time and money going to Skye TV and not lost my recordings.

Another gripe is that as Pensioners do not receive special deals. I have to subscribe to the Premium Package becaause of the Sport. Living alone Dstv is my companion. Surely a Pensioner package could be structured. Some of us have been loyal subscribers for more then 20 years. I really can't afford it

I would like the complaints Board to investigate Multichoice.
I have paid every single month for my services, but every 5 days they disconnect my services stating that I have not paid.
I have sent through proof off payments spoken to agents every 5 days since april to get this sorted. the funny thing is when i do phone after 5 days they reconnect my services without much effort on their side, but I still have to sent through POP for the so many time! You know not only do they inconvenience myself and my family they also now costing me money. I have to make phone calls every 5th day and have them on the line for at least 20 minutes to half an hour before i get joy. They costing me money in phone calls and DATA, defiantly not getting the full package I pay for because i have to re download everything!
I am so fed up With MUltichoice, i am not allowed to speak to management nor finance department. I have had enough!

I still havent received a call from one of ur sales consultant and did submit a complaint on 02/10/2018 . I was called by a consultant saying i they will reconnect my service but untill now no service has been reconnected nd. It very poor service of dstv to make arrangements nd not keep their promises and here in my town we have loadshedding and my dstv or multichoice store is offline

Mr speelman
[protected]

Your website is useless.
It is not user friendly. When trying to register it asks for the email address. When submitting the email address it says invalid. Then I tried logging in using my cell number, then it asks me for the email again, which is regarded as invalid.
The 083 number does not work either.
Your website is very frustrating to use
Please make it more user friendly
Even trying to submit this complaint is a problem

Multichoice sold me a product... and did not disclose everything that I will have to spend considering large amount of airtime to activate it. Initially I phoned them for 26 minutes, and their call center employee kept me waiting for more than 80% of the time saying he's consulting with his supervisor ... After that he couldn't help but instead made the matters worse by disconnecting my services. Upon that 26 minutes I had to call again for about 9 minutes and did not get any help... Am bound to call again... It's me who's making all these calls at my own expense and am forced to. Can I please be helped to get back my used airtime on DSTV malfunctioning services of which were not declared at the time of sale? My contact number is [protected].

I have recently retrenched by my employer and we contacted dstv as we have the price log for 959 since July 2018 wr have been struggling with multichoice to assist us if the call center people are rude to us they don't assist us properly and we have been disconnected yet expected to pay and no service what so ever how this fair to a client who has been loyal for more than the 7 years what a waste and how can one nake sure the same thing does not happen to other subscribers dstv price lock has such a bad service i wish i had not wasted my money time and effort

To whom it may concern
I noticed you broadcasted a religious intolerance program on BBC B, channel 120 on 26th september.

I am a Scientologist and know first hand the benefit it has given me and many other people.
My religion has helped thousands of people become drug-free, helped thousands of criminals rehabilitate themselves, had helped thousands of people to become more able to lead better and more ethical, productive lives.
My religion teaches people how to study so they can apply what they learn, instead of regurgitating facts onto an exam twice a year, which only leaves them with the knowledge that they have passed or failed an exam.
It teaches one how to communicate to increase affinity and reality and to then create understanding among people, instead of teaching people to be in constant conflict with each other.
Scientology can handle the reasons a person behaves in a way that is not survival. You know those moments where you do something and you think "why did I just do that?" Or "why did I say that?" Scientology has the knowledge on why you do or say those things and not only that, but it has the technology to fix it, so you don't continue to do those things.

I know what Scientology has personally done for me and all my family and friends.
I use Scientology technology in all aspects of my life and I use it to help others on a daily basis.

I disagree that I see a show broadcast that is nothing but false information about my religion, and does nothing but forward religious intolerance.

There are several channels on DSTV dedicated to the teachings of Christianity.
My suggestion is you could also broadcast the Scientology TV network, as this would give anyone who is interested an avenue in which to get the true information about What is Scientology.
Here is the link
https://youtu.be/df-97lhZBi0

Regards
Diane Bruckmann

Dear Sir/Mad,
Please note my disappointment on making available the previous days programs for viewing on Catch Up.
My log in profile number is CLSLE_156729 being a member for more than 20 years.

My specific complain is regarding Getroud met rugby which is not available on catch up for the umpteenth time. Should this be the norm for the future, please explain the reasons. Working and living abroad we enjoy or normal programs

Please let me have the reasons for what is happening more frequently !

Regards
Christian Leicester

I reported an E48 error on my xtra view on 12 September 2018, but it couldnt be fixed. On 13 September 2018 I heard from 2 other people which had the same error message. One of the asked an dstv-installer to fix the error. He said that DSTV had sent new settings and he had several complaints. That same day I phoned DSTV again and they admitted that there was a problem with the Xtra view and that a team is working to fix it. Ons 15 September 2018 I phoned again and the lady told me that she will esculate my complaint and that someone will give me a call back within 1 hour, but nobody called. When I told her that I am paying a subscription but dont get service, she told me that I must remember that I am not paying for xtra view. I was very upset! The 17th my husband went for a back operation and I phoned DSTV again so that the service will be reconnected when come home, for he will be spending most of his time in bed for the next 6 months. The person I spoke to said that he can see that I called several times, but the lady that spoke to me the day before said that I need to get the decoder tested. She never said anything like that to me, but never the less, the decoder was not faulty. DSTV changed the settings! He told me that I need to get an installer, because he cant do anything from his side. After a long discussion he told me that someone of the technical team will contact me within 72 hours, because of the backlog and many complaints. Still nobody phoned me back. My husband came out pf hospital on 23 September and on 24 September I contacted an installer. Although it was braaidag he came to help me and he only had to change the settings on the decorder. What a mess! No service, lots of telephone expences and R350 call out fee for a problem that was a result of a problem at DSTV.
During this time I received an email and a sms to rate the service I got from DSTV and both times I sent a 0 rating back. What a joke...nobody from DSTV even contacted me back to ask why I am unhappy with their service!

I am extremely disappointed in the service that we received from DSTV Africa.
We paid the renewal subscription for my mothers DSTV in Zimbabwe on the 3rd September 2018. Still not connected.
I have sent hundreds of emails and no one does anything.
The money was paid into a Standard Bank account which was give to us.
It seems they cannot trace the money because why else would they not connect the DSTV?

My son was watching sponge bob on channel 308 season 3 episode E41 when one of the cartons was using foul language "using the F word". cartons are suppose to be for children and I never expected them to be using swear words, this kind of language shouldn't be used in cartoons and this behavior is unacceptable. I need an explanation how this material was able to be aired on kids show. I am paying a lot of money on this package but this totally unacceptable. My details are cell number [protected], name Owen Madondo

I bought an explora on the 09 September 2018, and I was told the installer will come and he did come. After 7days it lost the signal and I called your customer care and they tried to assist me but then the problem needed the installers, I called the guy who was installing this dstv he said he will come and he didn't show up till today, it's been 7days waiting for him when I call him he doesn't take my calls. I pissed because I paid for September subscription but know I can't watch it. So please assist with this I'm disappointed with the service I get.

I would like to know why some movies are not showing in full screen? They have the black lines at the top and bottom of the screen. For example, I rented Avengers infinity war and it wasn't in full screen. I am very disappointed! As I know this movie does show in full screen. This is pathetic, you can't charge R35 for a movie a not show it in full screen! And setting the arc ratio doesn't help, it's a useless feature.

Hi,
I think I now understand why DSTV Premium customers are downgrading or leaving DSTV for Netflix. On the 2 tickets are I won for Saturday ONLY, it's just insult to me & my family based on the following points;

1. 2 tickets cost R900 is like my monthly premium of R899 whereas I have been with DSTV for 10 years.
2. My 2 kids are not catered for the event. Meaning I must hire a weekend Nanny so that I can be able to attend this event.
3. These tickets don't cover food & drinks. Meaning I should spend AGAIN for food & drinks.
4. As a loyal customer for 10 years, why I wasn't given GA weekender pass, food & kids zone?

In a nutshell, I feel & think DSTV is taking its customers for granted & as our premiums significantly outweigh the rewards given to loyal premium customers. Then why should I & family/relatives continue to watch DSTV if we are not important to DSTV?

Thanks.

I had LNB ( own) and Explora installed by Aerial & Satellite Excellence on 29/6/2018 Invoice nr SS161435.
The system now gives me error code E48-32 on certain channels. When asked if the service was guaranteed they said yes but only if units was bought from them and not my own.
I have to pay for the call out fee again even if their service has 3 month guarantee. I find this unethical.
They also overcharged on the original installment. The installer charged for 2 hours while they only worked for an hour. I sent a e-mail to them but have not received any response from them either. Now the second incident. That is why I believe they not not deliver an ethical service at all.
Thank you. Jackie Swanepoel .

I work from home and half a day at that as I close in on my retirement and to my dismay every day I switch on my DSTV just to find the same movies shown over and over again. By this I mean it is like a specified person just pops in at 06h00 every morning at the "Multi Choice studio" and just plugs in a disc or predetermined playlist then goes off to do some shopping. then the same person or shift change pops in at 18h00 with another predetermined list. Seriously, you want to tell me for close to a R1000 a month you have to repeat the same reel of movies from channel 104 - 112 every 3rd to 4th day and then on alternative days another predetermined playlist?
Out of millions of movies made can "Multi Choice" seriously not broaden their playlist so we don't have to watch the same movies 5-6 times every week or 2nd week?
After all this and scrolling through all channels I end up at a radio station to get through the day. Night time is EXACTLY the same movies over and over again BUT just another predetermined playlist. Don't get me wrong, I do want to watch some old movies again BUT seriously not repeated 6 times in 2 weeks especially a specific predetermined list I know out of my head by now. Spread the movies evenly and put some effort into it as it gets monotonous. This is where I beg the question: Seriously do I have a "Multi Choice"...No it's multi repeated and no choice as "MULTI CHOICE" has a monopoly. At this stage all I have it for is the sport. Not even a night in with my wife to watch some nice movies but ending up spending R200 at the DVD shop down the road to get entertainment.
I'm sure this complaint will be brushed under the carpet anyway because why would Multi Choice care about one disgruntled customer unhappy about variety who is also waiting for 2 weeks for his Extra-View to be fixed after wasting hundreds of Rands with the call center waiting in line, to no avail and will I get a discount due to poor service...No...Multi Choice have too many "happy" customers to care about this complaint. Would Carte Blanche actually look into this? Sorry, who am I kidding...

We need Variety...

I called multichoice over the weekend because my services were suspended. I spoke to 3 consultanta on the day, namelu Phindi, Paul and the last one i cant rember her name. There has been apparently short payments from the month of June, till September. But my services were cut off only now in September. The statement i have does not corelate with the one on your system. I was over charged for extra view for 3 consecutive months as per my records. The amoubt owing is absurb and Phindi said i should only pay R1400 and a few cents, Paul also said he will look at the account and give me a call back. Which i never got. Until the last person i spoke to actually told me that she has sent Paul an email to return my call. I spent alot of money calling and not getting proper help and resolution for my account.. Im am out of my witss and in the mean time that im overchartged my services have been disconnected.
This matter should be resolved urgently as it does not make sense that if the account was owing from June why only now realize it and disconnect.
Please provide feedback urgently

Hi DSTV, I am disappointed with Andisa/ Andiswa service is the worst service I have ever experienced, Netflix has better service than what I experienced today, call centre agent sounded angry, frustrated or disgusted on the phone, she was rude and had disgusting attitude. please fix her attitude cause she's hindering dstv service to improve. my dstv acc no is [protected].

Good day my name is Ray and I have layed a complacent and still have no reply from DSTV regarding the subscription that DSTV has stolen from me i did call the call center they promised to get back to me the 9th I don't want to get agresive and start posting all I have including the recorded calls. You decided to stop the Walka services after I had played it and when I called in Augast and again in September I was told it's a internal problem and it will be sorted out now its cancelled. I then went to the DSTV store they to told me that the service is cancelled so now I have a played for device that can't be used plus I have played for a service I never got. You did not even let us your customers know so do you even value us? Then the fact that no one even bothered to call me shows that you don't.
I feel come to me with a reasonable solution and we can sort it out. Or reconnect perhaps at a higher fee instead of R50 make it R100 but to stop makes no sense I'm in the Vaal and I know plenty of people that have the unit's that are upset about this and I'm surton there is more in S.A. and I don't want to start a uprising using Fb or so on but trust me and also ask your marketing team they don't want that either. So please contact me ASAP this is my last time I'm going to ask. [protected]