MultiChoice Africa / DSTV
Reviews and Complaints

Good day

I have been calling since the 26 April to get my promotion loaded on my account. My services has been disconnected more then 5 times this month. I have various reference numbers on my account everybody promise they will escalate it and it will take 48 hours. I have send emails

Can someone please explain to me why DSTV is not delivering on their promises?

Regards
Marelise Swart
[protected]@gmail.com

Good day my name is Dumsani Nicholas Nhlapo ID number is [protected], this is been happening several time now DSTV closed my service i even went to office and they fixed it but still now is 3 day after my service is closed now i owe 141 i dont know is for what and customer service is not assisting me, this hiritaing me now can this been fix, by today atlist i dont want to take this to media ombasdma now cause you guys u seems u tax us a lot now we must pay even someone thing we dont even know.

I have have called on tuesday, the 14th to find out how much is owed to pay for my mom's, I was helped and made payments using the bank app, only to find out yesterday late, around 7pm when I have been calling dstv call center all day, to find out if they have received the proof of payment.

Someone had told me when paying using the app, I need to add [protected] acc number and then user the 113744... Number as my reference, only to find out that I was suppose to use the 113744... Number as my account number. After I added details with one of your consultants via telephone. And I asked him 3 or 4 times to verify if all the information is correction and they confidently said "yes, you can proceed".

Now I find myself having to send this and that, go to the bank, make this and that, then to be told by more than 6 consultants that they cannot help me at the moment as "these things take time" since yesterday.

Today at 13:34pm I made a call and spoke to thembekile, of whom told me the very same thing as I was explaining further about the matter, she disappeared on the phone, then I hear backgrounds, what sounds like she ignoring me as I speak to her in need of help.

What I want to find out is, how does it take to help a client and is this the kind of assistance I get when I am in need of help?

I paid for my sister's dstv account using my fnb bank account, they had sent her the link on whatsapp. Now multichoice has been attempting to take money with different amounts from my bank account. I tried calling multichoice but they have been unable to assist. I am very upset as this means someone has my account details and they are attempting to use it.

Hi there,

I have been trying to get assistance with this matter for a week now.

I initially paid R519 on my DSTV account and forgot I had set up a recurring payment from my Capitec App.

The R519 was paid on the 26th of April and you guys say you can see that.

The problem is the R894 that went off on the 30th of April that is not reflecting on your side

I made another payment of R357 just to have my account opened

I would like to have a refund of the R894 please

I have spent over R300 on airtime and calling you. All I get is the same story of the R894 not being visible.

Why the heck am I sending you proof of payment then if I get the same [censored]en answer

I will be contacting the relevant ombusdman about this.

My reference number for my case is reference number is 654840 if you are even interested

Hi

I recieved such bad telephonic service from Manolia! She is by far one of the worst consultants, normally one would deal with a certain amount of incompetancy but she is blatantly rude as well with no regard to speak to customers in a friendly and helpful manner, I am shocked and horrified! Dstv needs to improve this and rather should have decent people working for them! No wonder everyone is turning to Netflix, I'm sure they will be out of business soon.

They had a promotion where you pay for 3 months and get the 4th month for free. When it got to my 4th month I enquired about it and 2 agents on different occasion assured me my 4th month is this month and that it would be free. I received a sms saying my account was over due and contacted a agent again via Facebook messanger. This agent kept me waiting the whole weekend on feedback and just kept saying they appreciate my patience. This morning my services was put off this is very bad service after they promised a free month they don't adhere to it and agents are useless at helping

On the 16/04/2019, I paid my mom's account using the Nedbank money app to an ABSA account number provided by an agent after encountering network problems in my location. When I got home that weekend, services were discontinued and I called them to ask why. I was told to email the proof of payment, which I did. They only reconnected her on the 25/04/2019 and on the 30/04/2019 sent her an SMS to say she hasn't paid and her subscription has been cancelled.
When I got home today, some of the channels are not yet blocked while others have. I contacted Multichoice again and was told to email the proof of payment again which I did. No reference number has been sent to acknowledge receipt of the payment.
Calling them is a struggle and their billing rates are not the same as other networks so having to call them for an entire 3 weeks is costly. I'm utterly disgusted by their incompetence and why provide an option to pay to a bank account when it's such a hustle? All their agents can say is "sorry" as if that makes everything alright. Even if you run out of airtime, they don't bother calling back. Why are we paying so much if they can't come through for us? This is total bull

On 20/3/2019 I received a sms as follows : "your dstv price lock contract ends today. Your new payment of r0.00 will be deducted on 2019-04-20. Thanks for taking your dstv expora on dstv price lock. If you'd like to take out insurance on your dstv explora, reply yes and we'll call you back." on 20/4/2019 an amount of r1 038.00 was deducted via debit order from my account. I phoned your call centre on 29/4/2019 and spoke to vonnie who tried to explain how this amount is arrived at without me understanding a word. She was defenitely not trained to handle such a call.
I sincerely request that my account be rectified and the refund of the amount of
R1 038.00 be paid back into my account.

I also request your acknowledgement of this complaint and future communication to be in writing.

Thank you

Mrs e jordaan

Good day, i would like express my utter disgust with the Multichoice Randburg Team, i had contacted the call centre on the 3rd of April to explain that my debit order did not go off, the consultant had advised me that the money was reversed.I had explained that the money is in the account and no attempt was made to collect the premium. The consultant had advised that i need to make a payment into the Multichoice account, which i had struggled to make an EFT as the system did not allow. She had then advised that she can debit the account immediately. Later that afternoon i had called back to explain to another consultant that the debit once again did not go off. She advised that i should wait and it will go off that night. A few days had passed and i kept contacting Multichoice and i advised them that if my dstv is disconnected i would be very unhappy. On the 11th of April my dstv was disconnnected, i had contacted Multichoice over 25 times and becasue i did not have enough airtime i had kept reloading and calling back not one consultant had the decency to contact me back as this information does reflect on the system. I had spoken to another individual whom i had asked to speak to the supervisor and apparently at Multichoice Randburg they do not have supervisors on the floor! The monthly installment is R414 - however everytime day this money kept increasing. I had then deposited the money into the account and sent the proof of payment to proofofpayment@dstv.com however my dstv was still not connected because i was R12 short - my payment then went up to R512. i had to go back to the bank the next day and just to ensure that over a few hours they payment didnt increase i added and extra R40. Up until today no one has contacted me to apologize for the inconvinience caused. Multichoice is a huge company and this is the type of service that customers receive - however if you do not pay or they do not debit they are quick to disconnect your service. Dstv Multichoice is frauding people of their money! How can you premium increase within hours! I would like to know from Multichoice Randburg - how they will refund me for the calls that i have made and the additonal money i had to pay to get my dstv connected.

Natasha - [protected]

I don't even know where to start I have been a loyal client of Dstv the past few years I normally upgrade and downgrade my package with no issues however this month I had the shock of my life when I was billed double the amount. I called in I think on the 14.04.2019 to upgrade my package to allow me access to channel 101 explained to the consultant that it was only for that day and that the next day I would be downgrading again, he advised that I would only be able to downgrade the package one my debit order went through which is normally on the 22nd of each month I called in on the 20 to query the amount I received to pay and the consultant then insured me that the amount of R914 was incorrect and that I would only be paying for the upgrade I then went on to ask her to downgrade my package to compact plus option which she had trouble doing the package then automatically downgraded on the 21.04.2019 however I was still billed the R914 I am so disappointed and would like to cancel my service

Customer number: [protected]
Customer name: Helga Muller
First complaint date: 12 April 2019
Resolution for complaint: Customer Account to be rectified, cancellation of debit order to be confirmed in writing and refund of overpayments to be made to client
Description of problem:
DStv Price Lock contract expired 14 March 2019 and was confirmed by SMS send to customer.
Final debit order was collected from customers account on 14 March 2019:R949-00
and was service paid for until 14 April 2019
Package was changed from Premium to Conpact Plus on 13 April 2019 - as error on account was not rectified as requested on 12 April 2019, customer paid R946-07 on 13 April 2019.
Debit order was incorrectly collected on 15 April 2019: R332-07
Premium package subscription was incorrectly charged to customer's account again.
Customer called (021) 508 2222 on 15+17+18 April 2019 - last reference number is [protected]/I211 and operator was Paulus Makuane
Email with supporting documents was send on 18 April 2019 to Paulus Makuane who undertook to give feedback shortly.
Email was again send on 24+25 April 2019 as no feedback was received.
I am unable to retrieve statements on DStv self service.
Please, please please rectify my account and refund the overpayment on my account.
I cancelled the debit order and will in future make payment for my subscription via EFT as I did before my Price Lock contract.
Previous emails with detailed description of all my attempts to solve the problem with my account cannot be attached as it is in .pdf format - on request it can be emailed to an address supplied by you accordingly.
I trust that my problem will be solved in due course. Thank you for your urgent co-operation in this regard.
Helga Muller

to whom it may concern

Good day. I would like you to tell me exactly what route I need to take to complain about the disconnection of vh1. I would like to hereby put it on record that my thoughts are that you have not given enough thought when discontinuing this chanel. You may have your reasons and look at number of viewers but the people born in 70s and 80s and even 90s are paying the bills. Our kids have majority of the time in front of the tv but we still pay the bills and sitting for even 20 minutes after a long day after putting the kids to sleep and making supper and washing up etc watching our oldies is very important to us. What is next? Discovery, History, BBC? Should everything prior to 2000 be scrapped? All that is rock, pop and even electronic? Are we only r&b and hip hop now? Movies that are pre-2000? I would like to think we still carry some weight. Why take the only music chanel we have? Is music less important? I think it is more important. I know many people who have limited packages who have asked for the release of vh1. Not only are these people passionate about their music but we happen to be the account payers too.

What is the alternative?

323 is CRAP now.

thank you
Arthur
smart card number [protected]

I am totally and utterly disgusted at the service I received from multichoice randburg. I have contacted their call centre on the 2nd of April to inform them that they did not debit my account. To my surprise the consultant had told me that u had reversed my payment (why when I'm calling tosay it didn't go off) the consultant then said i should make an eft payment of which I tried but did not work. She then told me that she would do an immediate debit order.once again it did not go off so I contacted the call centre again. Everytime since I have called my payment keeps increasing according to the voice prompt. I have contacted the call centre over 25 times from the end to date and not 1 person had the decency to contact contact back. I have paid 500 this morning and my dstv is still not connected...now according to the voice prompt I owe 12... this is pathetic service. I was lied to and had to pay more money for something that multichoice should have picked up. This is absolute disgust and dismal customer service. I await a call from the manager [protected] natasha

Good morning

This account has fallen behind because the wrong debt or amounts where taken from my bank account on the wrong dates. Once I got paid I would make the cash payment in at checkers.

This problem all started at thr end of march were a payment of r169 was asked from my bank acc on the wrong date. Once I was out of hospital I then made the cash payment at the bank.

I then made an arrangement a debit or was setup again on tbe wrong date. When I got paid I made the debit or amounts at checkers.

My services was then deactivated and was told by an agent that I needed to pay r2000 first during the arrangement and thats why my services was suspended. Now at this point I am absolutely disgusted to say the least because in non of the emails was this ever conveyed to me or even in a phone call.

To make things worse you guys asked for a debit order amount for r149. Now i. Sorry but as a customer yourself if someone says this is your payment for this month, that's what you'll pay.

I have been treated like a dog by this company forcing me to pay arrears but nobody is willing to take responsibility for the mistakes taken place since march this year.

I have banks statements showing the amount u guys asked for and the cash payments I would make the next day. I am not at fault. I was payi g what you guys asked from my account.

When checking the status of this acc it told me to pay over r5000. R5000 for what? I haven't been able to watch dstv for. Months.

I stopped payment because I had enough of being taken for a fool. Nobody is willing to take ownership for the errors that have been made over the last few months.

I want someone to call me urgently. If you plan on calling me tomorrow I will only be available after 4. Dont not phone me before then and leave a note on my acc saying I was not available when I left specific instructions on what time to call me.

Regards
Lizahn

This complaint origin date is march 2018 and they have decided to call me when they want, but iv given clear instructions when to call.

I have asked them to listen to my calls, send me statements and until 2 weeks ago, nothing has been resolved. No body wants to take ownership of the fault that messed up my account. I am at my wits end with dstv. I cant deal with one more call centre agent or anyone on facebook from dstv.

I will be more than happy to email you the thread of messages between the staff and my self. But there there needs to be an end to this crap iv been through with dstv.

DSTV charge customer more for package but never show what is expected from them. This is getting too much, it is time to put a stop to all these. I cant be paying GHS135 Ghana Cedis for Compact and will be watching movies from the year 1970's to 1990's that i have watch long time ago, and the worst is that all the movies are been set for thesame time every day for more than 3 months i have bee watching thesame movies. There is nothing new about DSTV but just cheating customers off their hard earned money. You get a lot of money from costumers but can not spend money to show new movies.

Ihave been calling DSTV customer care since Saturday to enquire about an upgrade on my package and I was told 3 times that a consultant from the pricelock department will call me. I have had no response!
Spoke to Reginald today and he promised that he will personally get back to me and he also didnt.

Called again and spoke to a call centre supervisor/manager by the name of Xolisi who promised that the matter will be resolved by today. But no joy!

So I really cannot tell you how angry I am right now. My kids were watching tv the morning of the 25th and suddenly I went off giving the error that my services were suspended. I immediately called dstv to let them know. What the lady said to me is that I had changed ownership of the decoders to a Mr I Moyo who I have never heard of before. She said we needed to have filled in and signed forms for this to have happened. According to her this was escalated to the FRAUD department at Multichoice and yet, I feel they have not even taken my complaint seriously. I want the forms I supposedly signed to be produced by multichoice. We have no access to our dstv and my elderly mother has nothing else to do during the day. I am f*****g pissed

Smart card number [protected]
Contact number: [protected]

I have been in a constant battle with dstv regarding my account.

Firstly they are inconsistent with their policies, and if you tell them to go back and listen to their so called calls that are recorded they still don't want to accept responsibility for giving customers incorrect information. Then what do they do, hand you over to collectors.

I was behind with my price lock plan and services was disconnected, I phoned dstv to find out the amount I needed to pay because I payed an amount that they said I owed but everytime I receive a statement there is still a huge amount overdue. I spoke to the team leader and he went over my account and explained in detail to my as to why I am owing the amount that is outstanding, with that I still confirmed with him if I payed amount owing of account will be up to date, he still confirmed this. After I payed amount due, received statement again but now there is another amount that is overdue.

What I cannot understand is, I did exactly as instructed by the person working for the company that knows their policies and procedures. They pulled their calls and got confirmation that this person told me to pay the amount.

Who's at fault here. Why can dstv not take responsibility for the incompetence of their staff.

Good morning

This account has fallen behind because the wrong debt or amounts where taken from my bank account on the wrong dates. Once I got paid I would make the cash payment in at checkers.

This problem all started at thr end of march were a payment of r169 was asked from my bank acc on the wrong date. Once I was out of hospital I then made the cash payment at the bank.

I then made an arrangement a debit or was setup again on tbe wrong date. When I got paid I made the debit or amounts at checkers.

My services was then deactivated and was told by an agent that I needed to pay r2000 first during the arrangement and thats why my services was suspended. Now at this point I am absolutely disgusted to say the least because in non of the emails was this ever conveyed to me or even in a phone call.

To make things worse you guys asked for a debit order amount for r149. Now i. Sorry but as a customer yourself if someone says this is your payment for this month, that's what you'll pay.

I have been treated like a dog by this company forcing me to pay arrears but nobody is willing to take responsibility for the mistakes taken place since march this year.

I have banks statements showing the amount u guys asked for and the cash payments I would make the next day. I am not at fault. I was payi g what you guys asked from my account.

When checking the status of this acc it told me to pay over r5000. R5000 for what? I haven't been able to watch dstv for. Months.

I stopped payment because I had enough of being taken for a fool. Nobody is willing to take ownership for the errors that have been made over the last few months.

I want someone to call me urgently. If you plan on calling me tomorrow I will only be available after 4. Dont not phone me before then and leave a note on my acc saying I was not available when I left specific instructions on what time to call me.

Regards
Lizahn

This complaint origin date is march 2018 and they have decided to call me when they want, but iv given clear instructions when to call.

I have asked them to listen to my calls, send me statements and until 2 weeks ago, nothing has been resolved. No body wants to take ownership of the fault that messed up my account. I am at my wits end with dstv. I cant deal with one more call centre agent or anyone on facebook from dstv.

I will be more than happy to email you the thread of messages between the staff and my self. But there there needs to be an end to this crap iv been through with dstv.