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MultiChoice Africa / DSTV
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MultiChoice Africa / DSTV
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www.multichoice.co.za
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1.1 2289 Reviews

MultiChoice Africa / DSTV Complaints Summary

50 Resolved
2239 Unresolved
Our verdict: If considering services from MultiChoice Africa / DSTV with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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MultiChoice Africa / DSTV reviews & complaints 2289

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Newest MultiChoice Africa / DSTV reviews & complaints

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7:25 am EDT
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MultiChoice Africa / DSTV Down grade

hi I am writing this complain to inform you that I am not happy at all with your service at all and I am going to take this to hello peter so that everyone can see how you treat people. In July I called and wanted to down grade my dstv and I was told that it was down graded and that I must pay R120 of which I didnt. Yesterday I went and pay R135 and now still my decoder is off you keep telling I have two decoder of which still I called and cancelled the other one and you guys did not cancel it and now its my fault and that I must keep paying for the other decor how does this work.

kindly please Urgently call me on the following number and also I want my decoder on please I am tired of your service and that we are busy watching the same thing on dstv and yet we pay a lot of money.

your service is very very poor I dont want to lie and I need you to call me today stil [protected]

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3:40 am EDT

MultiChoice Africa / DSTV DSTV Installer

DSTV Network previously Aerialsats DSTV installers, did a terrible first installation. Drilled right through the top of the wall, middle of Curtains, I called them back and the guy said he took over aerialsats. Came to my home with no tools, used my butter knife to open up points and still didn't know what to do. I asked him to not come back. He insisted that I pay him even tough he didn't do a thing. His bill was R3049.00. We agreed that I pay for labour @R1650.00 even though nothing was done. Unfortunately, my husband paid the full amount. Bryce (Installer) said he would refund me at the end of August 2022. I have been trying to get hold of him and he does not take my calls and has since blocked any calls from me. I will not get the money back but this is to warn people never to use them, Bad workmanship and thieves. I subsequently got another installer who was amazing sorted it out in an hour and charged me R 1300.00. Hence, DSTV Network are thieves!

Desired outcome: Refund please

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12:31 pm EDT

MultiChoice Africa / DSTV Am complaining about my monthly premium, the amount is high than what I must pay

So my decoder got disconnected due to that I make payment, reason being, the amount was high for my 24 months price lock. Now when I call to find out why. They take me from pilla to post, telling me that I have subscribed things that I don't even know of. All I need, who ever that subscribed those things without my concern must unsubscribe them, n can I have the right amount n pay decoder, that's all I need. DSTV is a crab, I wish i had never bought a decoder from the beginning c

Desired outcome: I want whatever subscribed to be unsubscribe n have my right amount so that I can pay. I won't pay for something I don't know

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11:56 am EDT

MultiChoice Africa / DSTV Service

Good Day,

I'm Zanele Sokoyi dstv customer with smartcard no [protected]. On the 23/07/22 I successfully downgraded my package from Family to Access and using the dstv selfservice and was advised that the downgrade would be effective 01/08/22 and an amount of R230 would be deducted on my account.

On the 01/08/22 an amount of R230 was deducted from my bank account as per the downgrade request and was no longer able to view channels on Family package. Today the 29/08/22 received an sms message from dstv indicating that my next debit order is R608. I called the customer service sametime to enquire and to my surprise I was told that I was still on the family package and that I had canceled the downgrade request on the dstv self service on the 01/08/22.

This is not correct and there is no evidence on my chat on the self service that I had sent any message to request same. Due to dstv's incompetency now I am expected to pay for service that I never requested nor enjoyed. When I requested the consultant to send through my complain to the technicians she advise she was unable to do so on her side and suggested that I go to [protected]@dstv.com but didn't see any options for one to lodge complaint.

I have made it clear to the consultant that I refuse to pay for dstv's incompetency and I want this mess to be corrected failing which I will have no option but to cancel my services and escalate matter.

Hope you find the above in order and to hear from you soon.

Regards,

Zanele Sokoyi

Cell no: [protected]

Email: [protected]@gmail.com

Desired outcome: To be billed for the correct package that I had requested.

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3:41 pm EDT
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MultiChoice Africa / DSTV Scam!!

Was with dstv access then wanted an upgrade, I did it on whatsapp since multichoice says it's quick end efficient which is not true. I got a message saying if I upgrade to dstv family I will get dstv compact free for the whole month, all I need to do is top up with R89 but I did not get my compact. I rebooted my decoder and still nothing. Had to hustle to call them and I was told "That package doesn't exists on my plan" it's funny because they offered me that and I even went an extra mile to pay that amount but dololo compact..

Nowander people are leaving dstv and installing Vuma internet il join them.

Desired outcome: Please refund me my money for selling me air.

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1:41 pm EDT

MultiChoice Africa / DSTV Call center agent

I have Disney+ as a add on on my dstv account which is active as I checked on the whatsapp self service. I wanted to watch a movie on my Disney+ account but was unable too as I had to subscribe again. I contacted the dstv call center and was told by the agent I should subscribe again which I did but was charged R119 which is incorrect as Disney+ is already on my dstv account, now I'm being double charged for Disney+ and am unable to reverse the R119 charged to my bank account

Desired outcome: Refund of R119

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1:31 pm EDT

MultiChoice Africa / DSTV No service

Hi I have been calling, sending whatapp, chatting to agents on your chat line about an application for the dstv internet for 3 weeks now.

Up to now I have been waiting for one of your agents to call me, as a customer who make sure they pay their account every time and on time.

I am not happy

My contact [protected] I hope to receive that call now that I have send this complaint

Desired outcome: I hope I will get the call I have been waiting for 3 weeks now

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7:08 am EDT

MultiChoice Africa / DSTV Bad serves I received from nonhlanhla a call center agent. And he hole enter dstv

I write this message in regard to the service I encountered with a multi-choice two weeks ago. I'm flabbergasted and perplexed on how multi choices as a big entity would do false advertising on its elderly customers. The account I'm referring to is my mother and her customer number is [protected] and her name is E. Mavuso. last month she was asked to reopen her account and was told to pay R215 for three months from July and she paid R215 plus the reconnection fee of R50. On the 2nd of august, the message through her phone again told her to pay R65 and it was due on the 5th of august. She paid on the 3rd of this month and her account was disconnected on the 8th hence I called customer care on that day and I was disgruntled with the pure service I received from a call center agent name Nonhlanhla. Nonhlanhla talks to her workmates and clients at the same time I gave her the ID number of the clients she was to help. She kept on asking me the ID numbers numerous times and I even told her ill was running out of airtime and she lied to me as a client that she would get back to me when we disconnect. Even now as I write this message I'm still waiting for her call as she promised me as a client. "promising lies to customers". I had to call an hour late and spoke to Anellsa at about 4 in the after the sad part about that day was I felt like a responsible parent as my three-year-old child with her nephews told me there were no cartoons showing on TV.  I was at the car wash at the time of the call my car was inside the wash bay and it was a holiday on the 8th so it was a long holiday. I paid a fool price at the car wash for the pore soup water only coz I got a call and had to rush home. it was not their prerogative to have not finished my car. I had to take care of the children at home by taking them out to burger king not far from home. again whose prerogative is that? mine. on the 10th I had to drive to my mother's house to pick her up at maponya mall about the query she's having with the multi-choice account. Anelisa the call center agency told me it's a preparator amount and that wasn't stipulated in the SMS you sent your client. She told me my mother needed to pay R300 and something for her to be reconnected. At maponya Mall was told something else different and shocking to hear what happens to name a few. bear in mind the first SMS said she can pay R215 for three months from July to September. ovasly she had to pay R50 so that she could be reconnected coz she was not using the account since last year I think.  there is no were in your contract that stipulates clients to pay for a preparatory fee during the actual services "being online". One of your employees told me that I brock the deal when I paid that R65 and have to go back to paying the R300 and something. I fill as a consumer of DSTV. I guess we all know when it comes false marketing to your client means and we know the act of consumer rights.   I've got proof of all the recordings I made and the SMSs received from DSTV and the slips even the one at the DSTV store.

Desired outcome: I fill DSTV should take responsibility for its doing and lack of training of its employees who never ask for help if there are not sure about the product. Doing so cost us dearly when we are being taken from pillar to post

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4:40 am EDT

MultiChoice Africa / DSTV Overcharging customers

Ticket Number [protected]

DSTV has charged me 3 times during the month of July without any reason. My account was up to date and they debited an amount of R2870.

I have called 5days straight in a row. The call center agents are extremely unprofessional. They talk to me plus their friends at the same time. Some of them can barely speak English and they have promised to call back on 5 different occasions but never did. Their Team Leader seems to be in hiding because he is never available.

It is clear that these call center agents do not have a clue of what they are doing.

Multichoice is now sitting with my money which I cannot get back.

It is the worst service short of a Government department.

Desired outcome: I want my money back. This feels like theft to me

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10:55 am EDT

MultiChoice Africa / DSTV My DStv subcription

I have been calling and getting calls several times noe with no help at the end so i dont know what to do anymore because there was an addition to my subscription saying that its for the router but i never got or signed for that router now i have to pay a large amount of money for my compact and the router that i never got so please assist... i was told several times that router was cancelled but when i check my packages the router is added so i dont know what to do anymore because i have been sending several emails with no help at the end

Desired outcome: I would appreciate a respond because i have been sending emails and calling but im not getting any help

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1:21 am EDT

MultiChoice Africa / DSTV My Services have been disconnected after I've paid MultiChoice

To say I'm upset is an understatement, I'm fuming and disgusted by the service of Multichoice. Multichoice has been disconnecting my service every second day for over a week now. They are saying they are unable to allocate my payment which was made on the 27 of July for the month of August. I've had this account for over 15 years and I'm absolutely disgusted by the service I've received from Multichoice. I had to send them proof of payment for them to reconnect, they reconnect for a day only to switch it off the next day. Whenever I call they tell me "the matter has been escalated and your payment will be allocated".

Desired outcome: Reconnect my services

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5:40 pm EDT

MultiChoice Africa / DSTV Payment not reflecting

Multichoice has been disconnecting my services everyday for the past 7 days now. Their reason is that I didn't pay, I always pay my dstv on time on the second of every month. I had to send them proof of payment for them to reconnect, they reconnect for a day only to switch it off the next day. Whenever I call they tell me "the matter has been escalated and your payment will be allocated". Today they even refused to reconnect me saying it's again their policies, what the hell am I paying for then?. At this point I don't know what to do because when I ask to speak to the manager they refuse or put me on hold for 1 hour

Desired outcome: Reconnect my services without me having to call every day

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8:31 am EDT

MultiChoice Africa / DSTV DsTv

Hi we paid R430 for compact which we have been paying for the past 2-3 months. We upgraded 3 months ago . But recently we realized that our channels for compact are not playing , we are only allowed to view Family channels while we paid R430 for our compact package. We paid at Shoprite at Bambanani Mall. All our compact channels are displaying a message saying Our channels are blocked. We have contacted [protected] but it seems like we are not getting help from the automatic responses .We need our channels please we paid.

Desired outcome: Please fix this error and make sure that we get all our compact channels that we paid R430 for.

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7:27 am EDT

MultiChoice Africa / DSTV Fraudulent debit orders on the incorrect dates and surcharges on my customer account

I've had a contract with DSTV for the last two years as part of the price lock premium package. I updated my debit order date with DSTV but since then they have persistently continued to debit my account 15 days earlier than agreed. Which means, they would disconnect my account every month and then charge my for reconnection fees. My Debit order amount therefore also fluctuates every time they do it because my account would suddenly go from R899 for the PRICE LOCK to almost a R1000 and sometimes even above R1000.

I have to contact their offices every month to update my information for the payment date and to make sure it is right, but every single month the same thing would happen.

I have now spent a total of over 100 hours on the phone with their offices, chatted to6 different persons on the whatsapp chat function and did it on the self service function but to no resolve. They are refusing to reconnect my package and demanding payment of the incorrect debit order they are charging me for before they will even attempt to deal with my account.

Desired outcome: Either Reconnect my DSTV Account with immediate effect OR terminate my contract and refund me almy premiums for the constant hassle and inconvenience I had to experience with this company.

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6:27 am EDT

MultiChoice Africa / DSTV Subscription

Good morning team,

Kindly help resolve my DStv subscription. I subscribed this morning on Yanga and my DStv is showing I should pay additional ₦3,100. My previous subscribed was Yanga not confab. Kindly revert to Yanga or you people refund my money.

My name is Adeyemiwo Johnson Adekunle and my phone number is [protected] . My smart card number is [protected]

I need prompt response on this now

Regards.

Desired outcome: I need quick response

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5:41 am EDT
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MultiChoice Africa / DSTV Payments

Last month on the 02 July 2022 I made my DSTV payment and on the 4th July the channels where cut off. I called and i was told i made a late payment even though it was not and I sent proof of payment to them. Then on the 26th July 2022 I made a payment for the month of August. Today on the 4th again my channels where cut off. In inquiring I was told that I was billed from the 26th till the 1st and now my balance is R66.00 and now I have to pay another R99.00 as apparently I paid late last month and they say I paid on the 5th July so they deducted from my amount. DSTV is simply trying to double bill me and I'm not happy about it.

Desired outcome: I want my channels to be reconnected.

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7:16 am EDT

MultiChoice Africa / DSTV Savings Account Debited when I do not have a contrcat with MultiChoice

I cancelled my contract with MultiChoice in May 2022. Despite discussing the mmater with their Agent they continued to debit my account which they corrected after I had to visited their offices again. Now on 1st August 2022 they debit my Savings Account again. I called their Call Centre and the agent verified my personal info. I explained that I had cancelled my contract and he said that I shoudl speak to another agent. After holding on for 12 minutes the next agent started listening and then cut the call.

I think that it is fraud to bill for a cancelled contract.

Desired outcome: Admit your mistake. Refund the value taken and pay the bank transaction charges

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11:01 am EDT
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MultiChoice Africa / DSTV My account No.[protected] (Overpaying of my DSTV)

I paid R500 on 27/07-22, as I was disconnected on 26/7-22. when I call to say that I am not connected to date I was told that my payment was misallocated to another account and I was made to pay another R534.81- it means in total I paid R1034.8, I am told that the will investigate and come back to me is almost 24 hrs know one give me a clear story of what happened.

Desired outcome: I want my R500 to be paid back

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10:31 am EDT

MultiChoice Africa / DSTV Storage Wars host Dan Dotson

The host, Mr Dan Dotson's abusive, gender based violence towards his wife, Ms Laura Dotson, is against our Constitution and leads to encouraging men to speak to women in a VERY disrespectful and demising manner! PLEASE CANCEL all upcoming Episodes and Seasons where he hosts this Series as his conduct to woman, and especially his wife, are NOT CONDONED, considered OFFENSIVE and MORALLY WRONG!

Desired outcome: Seize all upcoming Episodes and Series of Storage Wars where Dan Dotson is the host!

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8:49 pm EDT

MultiChoice Africa / DSTV No service

I'm totally annoyed

I have had to contact MultiChoice upmteenth times about disconnections, your agents lie and no manager or supervisor has gotten back to me,the whole week up and down with calls

I knew I made a bad decision by not getting a smart TV box and listening to your Sales agent

Who has now migrated my package,tied me down for 24 months but failed to liaise with accounts about my prorata fee being brought forward as he promised!

I can provide you with the escalation reference is #INC-1182218 your other agent gave me this reference but I don't this was even escalated

To make it worse another response was 72 hours after I sent the email for assistance,when I asked why it took so long ,she told me that she was very busy

Wow I'm appauled!

Someone kindly get back to me or please take your decoder, we can't beg those we pay!

Desired outcome: I can provide you with the escalation reference is #INC-1182218

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MultiChoice Africa / DSTV In-depth Review

Overview:

MultiChoice Africa, the parent company of DSTV, is a leading provider of satellite television services in Africa. With a rich company background and extensive experience in the industry, they offer a wide range of services to cater to their target market.

Pricing and Packages:

MultiChoice Africa provides various subscription options to suit different needs and budgets. Their pricing structure is competitive, offering value for money with a range of packages to choose from.

Channel Selection:

With a diverse selection of channels, MultiChoice Africa offers a wide variety of local and international content. They also provide exclusive programming, ensuring a unique viewing experience for their customers.

Technology and Equipment:

MultiChoice Africa offers different set-top box options, including HD and Ultra HD capabilities. Their user-friendly interface makes it easy for customers to navigate and enjoy their viewing experience.

Customer Service:

MultiChoice Africa prioritizes accessibility and support channels for their customers. They strive to provide prompt response times and effective resolution of any issues that may arise.

Installation and Setup:

The installation process provided by MultiChoice Africa is seamless and hassle-free. They provide all the necessary equipment and ensure a user-friendly setup for their customers.

Reliability and Signal Quality:

MultiChoice Africa ensures strong signal strength and stability for uninterrupted viewing. While weather conditions may impact the signal, they strive to minimize downtime and outages.

Additional Features:

In addition to their regular programming, MultiChoice Africa offers catch-up and on-demand services, as well as interactive TV features. They also provide mobile and online streaming options for added convenience.

User Experience:

MultiChoice Africa focuses on providing a seamless user experience with easy navigation and a user-friendly interface. Their remote control functionality and personalization options enhance the viewing experience.

Competitor Comparison:

When compared to other service providers, MultiChoice Africa has its strengths and weaknesses. However, their unique selling points set them apart and make them a preferred choice for many customers.

Overall Satisfaction:

User reviews and ratings reflect the overall customer satisfaction with MultiChoice Africa. The majority of customers are highly satisfied and would recommend their services to others.

Conclusion:

In summary, MultiChoice Africa / DSTV offers a comprehensive satellite television service with a wide range of channels, competitive pricing, and excellent customer support. While there is room for improvement, their overall service and user experience make them a top choice for viewers in Africa.

How to file a complaint about MultiChoice Africa / DSTV?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with MultiChoice Africa / DSTV. Make it specific and clear, for example, "Billing Error on DSTV Subscription."

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The nature of the problem with your MultiChoice Africa / DSTV service or product.
  • Any relevant dates and times when the issue occurred.
  • Details of any transactions, including subscription plans, payments, or refunds, and how they were affected by the issue.
  • Steps you have taken to resolve the problem, including any communication with MultiChoice Africa / DSTV customer service.
  • The company's response to your attempts to resolve the issue, if applicable.
  • The personal impact of the issue, such as inconvenience, financial loss, or disruption of service.

Be as detailed as possible to give a clear understanding of the situation and why it is problematic.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. Do not include sensitive personal information like your ID number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from MultiChoice Africa / DSTV, such as a refund, service restoration, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Be prepared to engage with any replies from MultiChoice Africa / DSTV or further inquiries from ComplaintsBoard.com to resolve your issue.

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Contact MultiChoice Africa / DSTV customer service

Phone numbers

+27 11 289 2222 +27 12 422 2222 More phone numbers

Website

www.multichoice.co.za

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