MultiChoice Africa / DSTV
Reviews and Complaints

I find it hard for you to deceive me just like that and yet lying to my face that everything was knowing very well that it is for short while, how dare this company so you are trying by all means to take ownership of credit record. Just right now I spoke to one of your employees (thembeka ngidi) she highlighted very well that the information provided above is a total lie and her manager in which she hid her name will call me, hence i'm writing this complaint again. Please just fix this and tell me that just your services because you no longer require my membership with this company in which I should have terminated my services maybe in july because none of this was happening. So now you are trying to remove by force using billing tricks. I guarantee I surrender I will find myself a new system.
[protected], [protected] and [protected]

I attempted to connect my holiday home package yesterday on messenger, around 10am. Normally, and we have been connected for over 30years! the connection is active almost instantly. DSTV seems unable to connect this service in the last almost 48hours. They are not giving any information except asking for patience repetitively. We have never experienced incompetent service from them to this degree. I would love to start my holiday watching!

I paid 2500 naira for Access extraview but the account was immediately suspended. On contacting the complaints centre in kano, I n was adviced to pay another 100 "short payment" online but there is no provision of such payment on your portal.
My line should be released as the amount paid was determined by you not me! Thanks
My smart card number is
[protected]
Abubakar Ala

I did an online payment of gotv jolli 2600 naira.. I was debited and the account was not activated.. What's going on... I need my money or the activation as soon. As possible

Dear sir /madam

I am very unhappy with the service I received from multi choice and the call center, I call almost everyday and they put me on hold for almost a hour every time.
I have two explora decoders in my house and the secondary decoder has been giving me problems for a week and I call everyday and when I call they tell me that they are fixing the problem and today when I called the decoder switched off completely and I don't even have a single channel on it, I have to call everyday with my own airtime and waste my time and at the end of the month I have to pay the full amount for a decoder I can't even watch and still we don't pay on time they are fast to disconnect you for the poor service we are receiving from them.

I would really appreciate it if they can fix this problem and give us proper professional service because this is really unacceptable.

Good day
I would want to cancel my 12 month contract as I want to take part in a new contract the lady I spoke to last told me that I will only pay a small cancelation fee and now it's told to me I will be liable to pay my full 12 month contract which is ridiculous I only have it for a month

I applied for the new dstv black friday package now I can't because of this it's like they want to milk money out of us

I would like to formally lodge a complaint and put on record that your company has harassed me and neglected all my efforts to the right of viewing what I am paying for and still continue to put my name into dispute as they are unable to get back to me regarding several attempts that I made contact to say my account is somehow being billed with someones decoders or double charges. Ive tried calling discussing with your number of your sales people and all they can say to me is that they escalated the matter nothing concrete comes out of the conversations. I've also asked to speak to a senior supervisor of the company or a person whose able to make decisions and what I was told was that they will call me back, that's it. Your company continues to charge me more, I have complained and I've sad down I don't know if this is how we are going to be treated by yourselves.
Customer number [protected]

DSTV have a service called "Holiday home". I have a two holiday homes that I rent out. Renting is typically over weekends.
To have an account activated takes an enormous amount of time. It means I must phone and it typically takes between 30 and 90 minutes every time you want it activated. Because of their poor service I pay for the call.
Secondly when you want to activate the service from, say 15h00 on Friday to 15h00 on Sunday they do not charge you for 2 days, but for 3 days. This is outright cheating.

Good day

Last month october2020, I have paid via capitec bank eft for my package one day early on the 24th, that's before the due date on the 25th. I'm on the R100 package.
DStv Account number [protected]

My TV services got disconnected and they added a reconnection fee of R50. I tried to send an email to customer services to have them rectify the matter. I told them in the email that I'm not going to pay any reconnection fee because I paid early like a good customer; therefore, it's not my fault and they must reconnect my channels because the fault is with the multichoice payment system. They called and told me that they are sorry for the inconvenience, they will update the system by removing the reconnection fee from my balance and reconnected my channels.

Now this month, the same thing happened again. I paid one day earlier on the 24th November 2020.
They disconnected the connection again.
I checked my balance online because I couldn't understand why my dstv was deactivated. I found out that last month's reconnection fee mistake was not removed. Plus another reconnection fee was again added for this month. That means last month's R50 + this month's R50. That totals R100 reconnection fee penalty against me for paying early.
I had already paid for my package R100 one day earlier as I have mentioned.
I bought a lot of airtime to call them about this problem. One of the customer service consultants whom I explained the matter to told me that it's the system that is designed to only pick up payments on the exact date. There is nothing he can do about. I must just pay the R100 for the reconnection penalty for paying early and I must send another R40 because my R100 is not enough for the package that I have chosen. The R40 increase was never communicated to me. What a rip off. My God, can you believe that. I sent the deposit slips of the package R100 and that extra R40 to proofofpayment@multichoice.co.za as he has instructed.
Even after that, he told me that there is nothing he could do about it unless I pay again for the two reconnection fee penalty because I paid early.
I told him I am shocked for the response I got from him because customers who pay early are actually good customers. Multichoice must be a very bad company for mistreating customers who pay early.
This is bad service from multichoice.
I even told him that I didn't want to go as far as asking help from the ombudsman for this bad customer service. But because of his lack of reasoning and lack proper customer service, I no choice but to take this matter further.

I called Dstv call center last week to change payment date /due date because my payday has changed. The change was from the 20th to the last day of the month. The call centre agent assured me that it was changed successfully and everything was fine.
Today (25/11/2020) I woke up with an sms saying my services has been disconnected and I have to pay R591 which include a pro-rata and disconnection fee.

Apparently they can't help me. The reason for me calling them was to avoid the same situation.
Kindly assist me because I have been treated unfairly.
1. Why should I pay for services not rendered
2. Why should I pay the disconnection fee
3. They need to reconnect the services and I will pay on the due date as usual.

Customer number :[protected]

Regards
Samke Xulu

Can someone please explain why we had to an upgrade on our dstv and promised that new decoders will be deliver only to have one decoder delivered whereas we were promised two decoders as this was a promotion from multi choice, what's annoying is that they were told about the error and they promised to have he other decoder delivered as soon as possible and have someone connect it for us but now it's been weeks and we haven't heard anything from them we have one decoder which is not even connected. Is this what you call customer service? Is this the kind of service we pay for! I need answers now! Contact me on [protected]

Please assist since they said they will call me even today not yet receive a call don't know what to I think to involve check point to assist may is not me alone having this problem with my account extra money was debit contract was changed without my permission my ID no [protected]

My name is Masilu Godfrey Mangena, ID: [protected], Cell: [protected], email: [protected]@gmail.com. My concern is that, on the 28th of October 2020, I accessed the DSTV App to view and pay my balance, and the app displayed an amount of R698, 00. I paid the amount and upgraded to premium package, but unfortunately I was not aware that there will be an upfront payment required for the premium and subsequently on or around the 05th November 2020, my services were disconnected. I phoned the contact centre to seek clarity and after almost an hour on the phone I was referred to cancellation department where I was assisted with the cancellation of the premium subscription and downloaded to compact. This of course came with a shortfall of around R27.00 or so. Today my services are disconnected with allegations that I need to pay around R249.00 to have my connection restored, and other than that I will not be reconnected. I spoke to a consultant whom I asked for his team leader and the team leader still maintained the position that I must pay the outstanding amount.

Surprisingly, I asked the supervisor about the amount I got form the App and which is exactly what I paid and he said the amount is based on a pro-rata which is fine. I then said to him that I always use the app to pay and have never experienced this type of a challenge but he maintained his position. My question is, I have already paid in advance for the month of November 2020, but my services have been disconnected due to alleged outstanding monies owed by me to Multichoice. Fair enough, yes I am aware of those outstanding amounts of which in the previous months will be carried over and paid on the next payment date. Now I am sitting with an additional R50.00 which I must pay for services which have been terminated and though my payment date is the 30th of every month thus relating to me losing R50.00 unnecessarily. I was under the impression that all outstanding amounts owed to multichoice will be paid on the due date together with the payment for the following month.

Since my services have been disconnected, If I pay on the last day of the month, Will I be refunded for the number of days which I did not have or watched DSTV as I have already paid for same. Secondly, I always pay all the monies owed between the 25th and 31st of every month and I never had a problem with disconnection e.g. I can pay my account on the 25th and rent out three (3) movies before the 30th of the same month and the money will be carried over to the following month without having my services disconnect the following month but the amounts will be added to that month.

I have received a rating request from multichoice regarding one of the guys who was assisting me and I told my side of the story and as such I believe this (the payment due date) may have been deliberately changed as a result of my comments on the ratings. I am paying my account fairly and I do not believe that this case scenario is fair and must be resolved.

Can I have my services reconnected and the R50.00 for reconnection be removed from my account since it is not my problem. I can account for the first reconnection fee as I am the one who upgraded to premium without understanding the basics thereof, but the second one, is a definite "NO". Also, the R249.00 includes monies for the movies I have recently rented, am I not paying for them when I pay my balance due at the end of the month, and if so why are they added onto as the total amount to be paid?

I am compact dstv user

My name is JJ Baloyi id no [protected] I did pay my dstv on the 13th november 2020 the amount of r500.00 but n
Ow my ds is reconnected I dont understand why because I did pay.
My cellphone number is [protected]
Reference number is [protected]

They deduct more on my bank account when you call always put you on hold until you ran out of airtime and never call you back when you ask for a refund it takes forever if ever at all they claim calls are recorded and they will go to them whenever asked but don't upon request there's always a problem with money but no explanation on how where n why it was taken always blaming the system right now i'm looking at about r1100 extra deducted from my account which influences other debit orders which I miss n my kids school stuff i'm super annoyed and unhappy..[protected]

Good day

today i went to dstv in umlazi to do change of ownership and i was advised that i need to go to durban central to do that as there sysstem dont allow that.

I am working and i need to drive to town for get the issue sorted? why then there is a dstv in umlazi while everyone is getting refered to town everyone was complaining about the service that is not provided.

Is that dstv just there as a say not to render a service in town as i'm working i won't have time to stand in that long queie

I have been trying to check for the program Siesta Key which plays on MTV and I eventually found it and found that its already on episode 13. No adverts were put out to say it was going to start playing. Ive missed out on most of the season. You guys don't even play a repeat of Siesta Key but will repeat sex on the beach, love and hip hop a thousand times or other programs on repeat and most of those programs are so old, that im even able to catch up on the new episodes on Facebook already and watch it there. Not all of us can afford to pay for the record and rewind package. I'm not happy at all as the season 2 Siesta Key was the same problem before the lockdown. Im also going to complain to MTV as well. This is just not right.

The product sold to me in specific the fees payable does not correspond with what is being deducted every month. Angelo Adams sold me product under false pretenses. No one at Multichoice have taken my complaints seriously as no one bothered to contact me regardless of all the escalations. The level of service is shocking and I don't even want to mention the level of incompetence.

Staff are unable to transfer calls to management, your approach to dealing with customers during Covid regulations are flawed.

I request the management of the price lock to contact me. I request that the conversation be investigated and that action be taken against the sales consultant who deliberately misinformed me and selling me a product that is not what is actually experienced.

Should this matter not be resolved, I will not pay any fees until the investigation is complete, and by disconnecting my service only shows that Multichoice supports this trickery.

I am disgusted by the way you do business, you should be ashamed.

Technician was here yesterday fee paid sorted -today same problem primary decoder stuck on loading card [protected] not paying again as the fee was paid yesterday

I applied for the price lock it was approved, the sales broker then decides to send the decoder to the installer, which they could not deliver the item due to an incorrect address, they called me and confirmed my address and promised it would be delivered in last week.

Today 11 November 2020 it has still not been delivered and your call centre line is useless as one holds on for 30 minutes before you eventually get through to a consultant that will say "I will send a message for them to call you"

The service is pathetic, promises were made by 3 different consultants and nothing has come off it, I have been requesting the manager to call me but still nothing, they can also not provide me with contact details for me to cancel.

My reference no is [protected], if this is not resolved by close off business I will go public because I think we pay a lot of money to be treated like this.

Carlette Valiatham
[protected]