MultiChoice Africa / DSTV
reviews and complaints

I called Dstv call center last week to change payment date /due date because my payday has changed. The change was from the 20th to the last day of the month. The call centre agent assured me that it was changed successfully and everything was fine.
Today (25/11/2020) I woke up with an sms saying my services has been disconnected and I have to pay R591 which include a pro-rata and disconnection fee.

Apparently they can't help me. The reason for me calling them was to avoid the same situation.
Kindly assist me because I have been treated unfairly.
1. Why should I pay for services not rendered
2. Why should I pay the disconnection fee
3. They need to reconnect the services and I will pay on the due date as usual.

Customer number :[protected]

Regards
Samke Xulu

Can someone please explain why we had to an upgrade on our dstv and promised that new decoders will be deliver only to have one decoder delivered whereas we were promised two decoders as this was a promotion from multi choice, what's annoying is that they were told about the error and they promised to have he other decoder delivered as soon as possible and have someone connect it for us but now it's been weeks and we haven't heard anything from them we have one decoder which is not even connected. Is this what you call customer service? Is this the kind of service we pay for! I need answers now! Contact me on [protected]

Please assist since they said they will call me even today not yet receive a call don't know what to I think to involve check point to assist may is not me alone having this problem with my account extra money was debit contract was changed without my permission my ID no [protected]

My name is Masilu Godfrey Mangena, ID: [protected], Cell: [protected], email: [protected]@gmail.com. My concern is that, on the 28th of October 2020, I accessed the DSTV App to view and pay my balance, and the app displayed an amount of R698, 00. I paid the amount and upgraded to premium package, but unfortunately I was not aware that there will be an upfront payment required for the premium and subsequently on or around the 05th November 2020, my services were disconnected. I phoned the contact centre to seek clarity and after almost an hour on the phone I was referred to cancellation department where I was assisted with the cancellation of the premium subscription and downloaded to compact. This of course came with a shortfall of around R27.00 or so. Today my services are disconnected with allegations that I need to pay around R249.00 to have my connection restored, and other than that I will not be reconnected. I spoke to a consultant whom I asked for his team leader and the team leader still maintained the position that I must pay the outstanding amount.

Surprisingly, I asked the supervisor about the amount I got form the App and which is exactly what I paid and he said the amount is based on a pro-rata which is fine. I then said to him that I always use the app to pay and have never experienced this type of a challenge but he maintained his position. My question is, I have already paid in advance for the month of November 2020, but my services have been disconnected due to alleged outstanding monies owed by me to Multichoice. Fair enough, yes I am aware of those outstanding amounts of which in the previous months will be carried over and paid on the next payment date. Now I am sitting with an additional R50.00 which I must pay for services which have been terminated and though my payment date is the 30th of every month thus relating to me losing R50.00 unnecessarily. I was under the impression that all outstanding amounts owed to multichoice will be paid on the due date together with the payment for the following month.

Since my services have been disconnected, If I pay on the last day of the month, Will I be refunded for the number of days which I did not have or watched DSTV as I have already paid for same. Secondly, I always pay all the monies owed between the 25th and 31st of every month and I never had a problem with disconnection e.g. I can pay my account on the 25th and rent out three (3) movies before the 30th of the same month and the money will be carried over to the following month without having my services disconnect the following month but the amounts will be added to that month.

I have received a rating request from multichoice regarding one of the guys who was assisting me and I told my side of the story and as such I believe this (the payment due date) may have been deliberately changed as a result of my comments on the ratings. I am paying my account fairly and I do not believe that this case scenario is fair and must be resolved.

Can I have my services reconnected and the R50.00 for reconnection be removed from my account since it is not my problem. I can account for the first reconnection fee as I am the one who upgraded to premium without understanding the basics thereof, but the second one, is a definite "NO". Also, the R249.00 includes monies for the movies I have recently rented, am I not paying for them when I pay my balance due at the end of the month, and if so why are they added onto as the total amount to be paid?

I am compact dstv user

My name is JJ Baloyi id no [protected] I did pay my dstv on the 13th november 2020 the amount of r500.00 but n
Ow my ds is reconnected I dont understand why because I did pay.
My cellphone number is [protected]
Reference number is [protected]

They deduct more on my bank account when you call always put you on hold until you ran out of airtime and never call you back when you ask for a refund it takes forever if ever at all they claim calls are recorded and they will go to them whenever asked but don't upon request there's always a problem with money but no explanation on how where n why it was taken always blaming the system right now i'm looking at about r1100 extra deducted from my account which influences other debit orders which I miss n my kids school stuff i'm super annoyed and unhappy..[protected]

Good day

today i went to dstv in umlazi to do change of ownership and i was advised that i need to go to durban central to do that as there sysstem dont allow that.

I am working and i need to drive to town for get the issue sorted? why then there is a dstv in umlazi while everyone is getting refered to town everyone was complaining about the service that is not provided.

Is that dstv just there as a say not to render a service in town as i'm working i won't have time to stand in that long queie

I have been trying to check for the program Siesta Key which plays on MTV and I eventually found it and found that its already on episode 13. No adverts were put out to say it was going to start playing. Ive missed out on most of the season. You guys don't even play a repeat of Siesta Key but will repeat sex on the beach, love and hip hop a thousand times or other programs on repeat and most of those programs are so old, that im even able to catch up on the new episodes on Facebook already and watch it there. Not all of us can afford to pay for the record and rewind package. I'm not happy at all as the season 2 Siesta Key was the same problem before the lockdown. Im also going to complain to MTV as well. This is just not right.

The product sold to me in specific the fees payable does not correspond with what is being deducted every month. Angelo Adams sold me product under false pretenses. No one at Multichoice have taken my complaints seriously as no one bothered to contact me regardless of all the escalations. The level of service is shocking and I don't even want to mention the level of incompetence.

Staff are unable to transfer calls to management, your approach to dealing with customers during Covid regulations are flawed.

I request the management of the price lock to contact me. I request that the conversation be investigated and that action be taken against the sales consultant who deliberately misinformed me and selling me a product that is not what is actually experienced.

Should this matter not be resolved, I will not pay any fees until the investigation is complete, and by disconnecting my service only shows that Multichoice supports this trickery.

I am disgusted by the way you do business, you should be ashamed.

Technician was here yesterday fee paid sorted -today same problem primary decoder stuck on loading card [protected] not paying again as the fee was paid yesterday

I applied for the price lock it was approved, the sales broker then decides to send the decoder to the installer, which they could not deliver the item due to an incorrect address, they called me and confirmed my address and promised it would be delivered in last week.

Today 11 November 2020 it has still not been delivered and your call centre line is useless as one holds on for 30 minutes before you eventually get through to a consultant that will say "I will send a message for them to call you"

The service is pathetic, promises were made by 3 different consultants and nothing has come off it, I have been requesting the manager to call me but still nothing, they can also not provide me with contact details for me to cancel.

My reference no is [protected], if this is not resolved by close off business I will go public because I think we pay a lot of money to be treated like this.

Carlette Valiatham
[protected]

So we decided to disconnect our dstv due to the pandemic and saving were we can. Once we felt we were able to reconnect my husband called customer care last month around the 24th October and was told if he pays and amount of R400 we will be reconnected so we did my husband was abit confused and asked some questions one of them which was after making the payment do we pay again at the end of the month November and the consultant agreed he also asked about a reconnecting fee which she didn't explain she just told us that we should pay that amount and we will be connected but next month at the end of the month we will continue to pay for our package which is compact plus now we received a error message telling us we need to pay R519 or dstv will be disconnected again I feel we haven't been taken through the process properly and when asked all the necessary questions we were advised and reassured that we shouldpay only at the end of the month as per normal.

A lady had asked me to pay her dstv account as her services was suspended. I called customer care that services are paid for the customer and should be reactivated, services were never reactivated only until 7 calls and countless services were activated. Customer had lost interest asked me to get a refund as her dish is still off. Upon requesting a refund they requested my banking details which I sent. Billing escalations replied back saying they need the owner's permission to refund even though cancelled services. They emailed me customers private contact number and cancelled customers account all without her consent. Been a week still didn't get my refund.

Hi, I am trying to downgrade my package but have phoned numerous numbers to no avail as there is no choice for downgrading. I have sent messages on your whatsapp number as well as sms message to no avail. Please contact me urgently. I want to know which package includes the channel 189. I started phoning in august 2020. I would like someone to contact me and provide me with the package that includes channel 189 as well as some of the radio stations such as 821 and 720, etc. But is cheaper than the one I currently have, if there is such a package. Kind regards

Bad service from lerato! I have been trying to downgrade from the 15 october 2020 via whatsapp and online self service.
I called dstv to downgrade my account. The same account I upgraded. I called a second time after lerato put the phone down rudely in my ear just my luck this same rude witch picks up the phone again. I then explain what I have been trying to do. She says she could assist but now needs to speak to the account holder I glady transfer her to my husband who is the account holder and she is rude again! That is it dstv I will now be cancelling my subscription with you. With so much competition now and many options your staff are still rude and arrogant. Plus your updated whatsapp system is *. You say we can do everything on there. What is everything? Because I have been trying to schedule a downgrade from mid october. Then after lerato giving us attitude she still says that we must still pay 1290 for our account. You guys are rogues. Netflix here I come!

On the 31st October my house was hit by lightning my Decoder and various other electrical appliances was hit and broken.

I went to Multichoice on the 01st November to get my decoder fixed, as I do have insurance. So they gave me a new decoder, however now I need to get a dstv installer as the decoder is new and Myne was old.

The installer came yesterday and I now need to get a smart switch and other parts because of the new decoder. All in total will cost R2000.

So now that I do the right thing by having insurance I have to pay R2000 to get the decorder to function correctly. We my old decorder was perfect.

I phoned several times with no success. Every time they say that technical dept. working on it.
When you select a movie it ask high or low and once you picked nothing happen.
It just don't download at all.
What am I paying for.
This is now 3 months that I can not watch movies on Showmax. It just happen all of a sudden. Was working perfect.
There is nothing wrong with my internet connection.
Clearly the complain personnel is not adequately trained or is not interested in solving my problem.
MCHOLTZHAUSEN ID [protected]
CELL 27+[protected]

I was debited twice for my monthly dstv subscription. The first one wasn't successful and I proceeded to do it the second time which was successful. Only for me to receive a double debit alert later. So they charged me twice

Multi choice I'm writing in as frustrated as one can imagine. I've been wasting my airtime through out the whole day trying to het my services activated but no one helps me. They say I didn't pay whereas I did. Even sent proof of payment to show I have paid but no one helps me. Please kindly activate my services urgently.

Can someone please get back to me as soon as possible as I have just found out DSTV has logged x2 active DPP contracts to my credit profile?

Client number: 95565109

When I called into your service centre at 15:53 today (29/10/2020) the consultant told me that I am no longer on the price lock plan. So how am I paying the price lock rate (R959) but I am no longer on the plan?
Why is there x2 plans on my record marked as active?

I need this removed as a matter of urgency!