MultiChoice Africa / DSTV
Reviews and Complaints

I have been disconnected from the service since Sunday in fact since the beginning of this month everyweek and I constantly have to call and every time I'm reconnected I'm charged. I have written on Facebook wall, called the contact center where I'm promised my query will be escalated to the payments department a d someone will get back to me and guess what I'm still waiting. Spoke to Lumla Mhlekwa, Lingo Ndaba and a supervisor by the name of Harriet Tshabalala and some agents v names I forgot. All of this people couldn't help in fact they are shifting the bug and I'm the one suffering.
I don't know how many 48 hours I have been told to wait just for a payment arrangement to be made. Of which it was never my fault that debit orders didn't go off when they where supposed to.
I am very angry and disappointed at the service I am getting from multichoice after so many years being their client without skipping any payments.
Can I be assisted please.
Peggy
I'd no [protected]

I did a coo a few months ago ever since then I haven't activate or even connected the decoder to my tv, now I am receiving call from Blake attorney stating that I owe multichoice R174. When I asked what it was for, the consultant says because the account is now on my name I am liable for the outstanding amount of the previous owner. I don't understand how I can be liable or someone else's outstanding amounts and the worse part is that when I submitted the coo document, I was not advised of any fees payable by me. I need this thing to be sorted out because now I have been handed over to attorneys for something that I am not liable for.

I would like to lay a complaint against Supersport 1 presenter Ashwin Willemse in the way he spoke to the other presenters. Making a political issue about a sports discussion, then storming of the set while life on air. I take offence in the way he conducted himself, calling the co presenters apartheid players. I see this as a racial attack on Nick Mallet and Naas Botha. Please advise what action will be taken against Willemse.

In the 30 April 2018 I attempted to use various channels to make payment to Multichoice. .their self service USSD etc...to no real satisfaction ..

Then..eventually I was able to make payment via my standard bank app...I acknowledge that I paid into Multichoice Namibia...but after contacting Multichoice three times...sending proof of payment twice. ..being assured that they can trace the payment and I issue has been resolved I wake up to an E16 notification. ..

REALLY. ... almost a R1000 a month and I must spend another 100 on call to your company..?

I know so many people that experience the same error...randomly. ..SABC might be in chambers because of broadcasting choices but atleast it knows how to maintain service and connectivity..

Unable to open app on Huawei p10 lite cellphone. When app is selected, it goes back to home screen. Tried reinstalling the app, now I am unable to select the mobile login info or login with email address. Service has been down for the past week. As per the dstv website, I am not the only one with this issue and there has not been a solution or replies to those complaints. Hopefully this will be fixed ASAP.

I was referred to Mr France Mashigo, who apparently is the commercial customer support consultant, regarding the package for my company. He told me it would cost R2000.00 once off fee for the DSTV for my company. When I questioned this amount he then told me if I cant pay the once off to him in cash then he cant help me. This guy is dodgy and is screwing you out of money. I will not be giving my details because he came across as very threatening

My debit order date was changed. Apparently with last debit order there was a shortfall taken by nultichoice. Service disconnected and I need to pay reconnection fees. This is happening every week now. Terrible service!

Every 4 days calls and emails send to dstv but the same problem happens again and again

Should mistakes be made from them reconnection fees should not apply

We receive a SMS on a weekly basis that our services is disconnected since February 2018.
Every time a POP is send to [protected]@multichoice.co.za; edwin bodibe; and [protected]@DSTV.co.za and several of the consultants willing to assist.
Every time the service is re-connected until the next week.
We spoke to the manager, Edwin and he had this attitude that he is too busy to resolve this issue.
Every week we receive a ref no with a weak a generic message, and nothing is done to this matter.
I can forward you a folder of e-mails sent trying to resolve this issue.

Cannot load PDF of POP

We bought 2 extra view decoders yesterday and had an installer come out to link them to our main decoder. After at least 5 calls to the call centre someone finally escalated the problem to technical support. We were told at around 7 they would call us back by 8 :30. Surprise no callback. Is this really the kind of service we pay for. It should an E43 error which we were told happens with the new decoders. Strange thing is that the picture appeared and then disappeared again showing the E43 error.

Leslie Petzer
[protected]

I bought a DSTV Model 5S decoder at Game store in Kathu, Northern Cape on 3 May 2018 with full installation. However the installation company that was suppose to do the installation and every time i called them they say they dont have stock and waiting for delivery, the phone just rings non stop or they hang up on me.

Today is 11 May 2018 and the installation company hasnt come to install it.

I called the Customer care hotline they refered me to another installation company (Appliance Warehouse) but they just hang up on my ear when they hear i need installation.

I need to know how long can these guys stall me or should i take back the decoder and get my full refund as my wishes as a customer are not being fullfilled.

A charge of $40.00 was made on 5/9/2018 to my debit card by MultiChoice Africa. This was not authorized and as far as I am able to ascertain the charge was for Television service of some type in Africa. I am a native Arizonan and still reside there. I have never heard of your company until being made aware of this occurrence. We would have no use of television in Africa.
We will be expecting either a cancellation or refund of the damages within 5 business days

I have tried sorting my account out now from last year may and yet still no luck. I have even gone into the Multichoice office's and yet still no help. Even though the lady behind the counter helped me a lot the problem is not solved. They still have 2 accounts on my name where I only have one. Cancelled my 1 account from May 2017 and still having problems and they kept on cutting my DSTV for not paying but I didn't owe them any money. I have asked for people to give me a recon of my account like I did for them via email so I can sort it out or try but still nothing. I am so tired of fighting with DSTV. It was the worst move ever I made to move over to the price lock. I have even sent them banking details to try change my account details last year in August but still today it has not been changed. Does DSTV actually care about their customer or are they just in it for the money? I am awaiting an urgent response.

Very disappointing service. very disgruntled customer. Annual payments can never be simple it seems?
I am having a nightmare of a time trying to get an account manager to send me a personal email address so I can try and sort out my account. I have been informed of the amounts that are due, which I pay, then I get cut off because I have short paid... when I paid what I was told to, but it seems that each person has a different formula... to try and explain the situation over the phone takes ages, and every time I have to try and re-explain the history of many years of problems which just leads to complete frustration. I would like to correspond in writing first, so that the account manager has the opportunity to review the history and then when they phone me it is with the correct background.

I have been trying to have my extra view and now my primary decoder problems rectified, my problems are have now lasted almost a month, I have 5 different reference numbers, [protected], [protected], [protected], [protected], [protected], I have replied numerous times and received numerous emails (which I can forward), and each time I have been told that something will be done... I have not yet received any call or improvement in service, Firstly my secondary decoder 1110i was faulty, it was replaced at Randburg in the second week of March, I was told that I needed an installer to install they came on 21/04/18 (not covered by insurance which I have been paying for such an event, and it is not my fault that DSTV cannot supply the existing unit I had), and that all that would be needed was a diplexer, the installer came out and informed me that the new unit was not compatible with my existing PVR and that I would need an Explorer, I called DSTV on 21/04/18 and was informed that they would call me back with details of pricelock and explorer within 24hrs, I have not yet received a call. I returned home 1 night 31/03/18 and found that my primary decoder was not working, as it was 23h00 I had to wait until the next day to rectify this (DSTV had made the new decoder which is not connected as it is incompatible the primary decoder thus rendering my primary decoder ineffective as it was no longer the primary), after having my pvr reinstated as the primary decoder it then functioned again but now approximately every 15-20minutes it freezes and reverts to channel 100, this interferes with recordings and viewing, I have emailed many times and just do not receive service.

I have sent the details of the installer 3 times (Aerial & Satellite Expert [protected]), I now have 1 decoder that only partially functions, 1 decoder that does not work, a diplexer that I have paid for that is of no use to me, I have taken time off work when the installer came 21/03/18, and I am wasting time every day sending e-mails.

I would at least expect the problems to be resolved and a refund for this months subscription as I have not had use of the extra view for at least a month and my primary decoder has been giving problems since 31/03/18

I am beyond disappointed

L. Rogers
[protected]

Good day,

Very frustrated and feel it's ridiculous that in Botswana you can only have 2 boxes in a household, only one on Xtraview, yet we pay much more for our monthly fees in general yet the service is the old system.

It causes people who live in Gaborone, rather to open DSTV Accounts in South Africa to avoid this and use their smart cards in Botswana.

I really hope this would get resolved, and possibly even their Rates to be checked.

1. We went to namibia for holiday had trouble with our old smartcard so multichoice namibia changed our smartcard because it was faulty the gave me a new one so we watch for 5 months dstv in namibia and botswana so before we went back to south africa we asked to shift it back to south africa so we called dstv africa they told us it's already shifted back he also send us a email I called send them all the info decoder no old and new smartcard the paper that it say faulty smartcard etc I phoned about r600 out to get some service I am really frustrated I tried now for 2weeks that my dstv must work no success I using my data to watch my program

Good day. My name is Millicent Sithebe. I have the DSTV app on my phone where I check my account. I checked on the 2nd of May 2018 on my next payment and it showed an amount of R680 which is due on the 1st June 2018. To my surprise I get an sms saying that my account is behind by R550 which I need to pay before the 7th May 2018. My first call with the customer care I was told that I need to pay R175 which I explained that the DSTV app says that my account is due on the 1st June. I made a second call and I was told that I need to pay R475 since the debit order did not go through. Which information is accurate at this stage? Customer care told me that the app is incorrect. What is the point of having this application if it gives incorrect information. I just need clarification on the matter as the application is supposed to simplify our lives as consumers. My customer no : [protected]

I really can't believe or understand why my account is been suspended do to so called "lak" of payment.

On the 21/04/2018 almost two weeks before month end i made an payment on my dstv smart card no. [protected] via Internet banking from Bidvest bank to multichoice with refno. [protected]. I even got a conformation report from my bank showing ."R405.00 was paid to you from J PRETORIUS at 13:11 on 21/04/2018. Your ref: [protected]."

On 05/05/18 my account was suspended...after numerous calls costing me a further -+- R150 for airtime nobody could help me at dstv or multichoice. I had to travel all the way to the bank (70 km) just to get another conformation that the account is being paid to multichoice. Once again after numerous calls nobody could help me? So who is stealing or sitting with my money? Now I'm charged with reconnecting fees ext?.. this is not aacceptable.

DSTV's new 'Action Attraction' Super Sport schedule, while aesthetically pleasing, is pretty pathetic on the simple premise that it has become incomprehensible when it comes to finding out the entire day's sporting schedule at one quick glance/ scroll down. Which is what most CUSTOMERS want!
We don't care for fancy bells and whistles, we just want info at one quick go, so KISS (Keep it Simple, Stoopid) ;-)
ps. If it ain't broke, don't fix it.