MultiChoice Africa / DSTV
Reviews and Complaints

2 june 2018, skye installers install dstv explora2 and extra view. Staff seems friendly enough and says if I have a problem I must just call and someone will come. Nobody says they dont work weekends & on appointment/booking.

Was in hospital the following week. Returned
Home sunday 10/6 and dstv has error. Called dstv twice cant clear error. I must get technician.

Called skye tv monday washiela says they can only send someone wednesday. I said I need someone yesterday. She says sorry. So much for "I can call anytime and they will send someone". So I tell her I will call back. I try and find another installer in dstv useless website no1 is available. Washiela doesnt also say if u get another installer then we wont be-able to refund etc. Not once was that explained.in the meantime I must pay dstv and wait till when skye can send someone on wednesday. Really?

So I call and call most of the installers "listed" in my area who supposedly can help me. All I can say is useless. Dstv u need to get your installers up to scratch cos they are useless!

Never the less after much deliberation, colorado satellite services sends someone. And to add insult to injury washiela from skye calls to say they sending someone on wednesday. Did I not say I would call back? Listening skills and failure to accept that you not giving my request urgent attention. Epic fail skye tv. And again, failure to mention you wont be-able to assist me if I get another installer/ tech. Yet your service is useless to the point of stupid!

So colorado tells me the lnb that skye replaced is faulty. R930 f — king rand later. I call skye speak to washiela who at this point seems like shes fasting too hard and has no more brain cells left. Calls person supposedly in charge fahiema/ shahiema. What a [censored], brainless and repetitive. No logic cognitive responses keeps repeating we will not refund you. Like im some kind of [censored]. And the more im saying because u could not send someone out and no sense of urgency and it was not explained that I could not use another installer, shes like she will get ismail ratcliffe to call me whose the owner. And I can lay a complaint and email dstv and starts singing off the details like a [censored]. I told her I will smack her through the damn fone. Bluddy rude and illiterate [censored]. And yes I did shout and scream because what would you as a damn paying customer do if you frustrated with useless service providers

I am so livid!

I called dstv and layed a complaint. Spoke to dirrell naicker @ 16:41, today 12 june. Explained everything and he said he will send it onto the field agents. It would take 24hrs. Im not holding my breath, but I will be taking this further if I dont get some concrete feedback and a damn refund. My reference for the complaint - [protected]-i93

Frustrated to the point of wanting to cancel dstv

Ncollins-[protected]

DSTV over charged us while we are not even reconnected and their call center people are rude. how can i owe R833.65 cent on the R385 compact dstv. how can you be so evil. we are not active for 2 months now and still you are saying our dstv is active how can you activate dstv of someone who is owing you? it sucks am not going to be part of your scam anymore am sick of it fix your mess because i will not be paying R833.65 cent for the dstv that is not active. the only time a person want to reconnect their dstv has to pay R385 + R50 for re-connection fee which is R445.00 and whats up with the double pay.? am so pissed bye dstv cancell my subscription am so sick of this.

Multichoice screwed up my billing, badly, took their time trying to resolve the matter and finally emailed me with an incomprehensible e, ail, supposedly explaining the charges. I queried this on 2 May and followed up on 25 May and I have not even had the courtesy of a reply.
I'm really not surprised, having read all the complaints on the Complaints Board.

I am a Dstv multichoice customer. I would like to know how I can get my showmax subscription fee of R99 back after I cancelled the showmax subscription. Can u please assist me in this regard. Tx so much. Feeling annoyed having to spend hour's speaking to machines when I contact them before speaking to a consultant. Using up airtime. When speaking to a consultant they even can't assist u properly.

My account has been wrongly deducted with more than what I owe and I have been promised that my money will be refunded but until date no refund has been received and I have been done.

I am very disapointed in this bad service that I have been receiving. I have always been a loyal customer and this is how I am treated.

Every time when I called in I was told that everything is fine on my account just to hear this morning that the refund has never been captured after two consultants told me that it has been captured.

I would like to cancel my debit order and make my own payment to avoid this from happening again in future.

Regards

Maryka

I am very disappointed in DSTV South Africa.

Every winter my a loose signal on all but maybe 5 or 6 channels and now I am told I must pay for a technician to fix the fault. I had the same problem last year and had to pay someone to fix the fault.

I fail to understand why I pay you just under R1000 per month to watch 5 or 6 channels.

I am seriously thinking of unsubscribing as I think you are overpriced and unhelpful.

Good day

I am having an issue with one of your accredited installers.
Uninstalled my dish and the old place and kept the dish with him. Then gave me the run around for installing at the new place.

Eventually sent two other guys to come install but they installed an old dish that wasn't mine and not all channels worked. Original installer said he's in cpt and would come fix this when he's back. Makes appointmens and doesn't pitch. How do I get my dish back and money back since they didn't complete the job.
His number is [protected]
Thanks

So, I've been paying DSTV by debit order every month on the 1st.
On the 1st June 2018 my debit order went through as per normal.
On the 2nd my service was suspended and a re-connection fee of 299.00 requested.
Now I ask you with tears in my eyes how the [censored] do you suspend a service that has already been paid for. DSTV you are rotten to the core... Your programmes are the biggest rubbish out...Now you get suspended for paying...WTF

I received a message (02/06/2018) on my tv as a reminder to make a payment in order to avoid disconnection and reconnection fees. Minutes late I maid a payment. To my surprise when I switch on my tv on (03/06/2018) I have been disconnected. I quickly enquired about this on their facebook page. The admin tells me i'm liable to pay a late/reconnection fee. I ask how as their message clearly stated to avoid missing action and reconnection fees payment is due to day, which I paid minutes later but got disconnected the next day.
I want to be reconnected or be given a refund I am not willing to pay a reconnection fee for payment made while I was still connected.

After signing up with Explora package R549. I was told by DSTV agent that I can request that the DSTV installer cancel current services on my behalf, and was not done. Thus was billed dubbel. A have Electronic proof that this was requested from the installer. R1130 was deducted from my account. I find this unexceptable from a company like Multichoice. How can you bill a customer more than dubble their normal subscription fee without checking if it indeed is correct.

CUSTOMER NO: [protected]

About 2 months ago I applied for Pricelock. At the beginning of May 2018, I received notification that my debit order was returned by the bank. I was very surprised since I had enough funds in my account. I contacted my bank, but they had no record of any transaction been returned. I then paid DSTV.
Yesterday my service was suspended without any notification.
I contacted Multichoice, only to find that my banking details were incorrect explaining why the debit orders were returned.
My debit orders with Multichoice have been going off for years without any problems. This was an apparent fault from Multichoice. Since I was calling from my cell phone to rectify this problem I asked the agent if she could call me back, she said that she could not. I think it is unfair for me to be using my airtime, 30 minutes 15 seconds, for a fault that was not mine.

For 2 years i've been struggling with the price lock department. They added price lock on my name and I don't have price lock. Eventually after numerous calls and my dstv being switched off every 5 days for 6 months it was removed and sorted out. Now it shows on my itc as an expense and I cant get a loan or anything as my affordability is affected. You speak to incompetent supervisors who only tell you well escalate. There is never a coordinator or ops manager around to assist.

Im tired of this as I have a 3 year old that is on oxygen and I need to get him equipment and meds but cant make a load or get a credit card because of this

Our customer number is [protected].
We just recently migrated to an Explorer 2A. This is when all the crap started. Every single month we are being billed for ShowMax when we are Premium subscribers.

We have made many phone calls and even put it on Hellopeter.com. Nobody seems to know how to fix this bloody billing issue.

We are at the point now where we are going to cancel our subscription and go with ShowMax. That is how agrivating it has become. Please fix this billing issue ASAP.

My husband is the main subscriber. Leon Potgieter and he can be contacted on [protected] or [protected]@gmail.com

Good day, I had incorrect debit order collections on my account Feb, April and May. I have sent two emails to [protected]@multichoice.co.za to find out why. No response. Phoned customer service on Saturday, spoke to a supervisor who promised to resolve by Monday. No response. Spoke to a consultant on Tues who promised to phone back before close of business Tuesday. No response. I need urgent assistance and Multichoice has not been. helpful at all.

On 2 April 2018 I paid R845.80 via PAYU on the DSTV website. I have provided a bank statement and payu reference to several people at dstv but to date the funds have not been allocated. I went to the bank for proof but they advised that what I provided to dstv is sufficient. [protected]@dstv.com are unconcerned and expect me to find the payment. They keep disconnecting the service.

I have recently moved to a new place. So upon my move I needed to install my old dish at my new place. I called a few installers to compare quotes and found one guy who said he will charge me 350 because I have my dish and decoder.
He sends his guys to install. When they complete the installation they asked me to pay 650! The employees confirm that 350 is actually the call out fee (no one had told me this) and I need to pay an additional 270 for a 10meter cable. I don't agree and call the guy I spoke to. He tells if I don't have a cable I should pay for it. I'm like why did you not mention this when you asked me if I have all my other items (he asked them 1 by 1 eg; do you have s decoder I replied yes; do you a dish I replied. He never asked about no cable) the cable is the one of the most important things, him and his employees confirmed that a cable is replaced all the time when a reinstallation is done! Then why does he not ask if I have one?
His assumptions has turned us both into fools.
I'm a single parent guys I don't have money….. The little I have should not be taken by some thief calling themselves an installer. That illegal and totally unethical
These guys are reaping people off. You can't say one thing one the phone and few minutes later the story changes.
All these guys need to ask is three simple question.
Do you have a dish, decoder and a cable - then give a quote. A correct quote that doesn't change. Or the least they can do is advise us that the quote might change. Thats honest people with integrity not lairs trying to reap people off
I called over 5 installers today doing quotes and after all this I get to be robbed. These guys are sharks. They mislead clients to select them and rob them of their money once they have done the job.
What annoys me the most, he does not apologies he goes on to tell me that I should know that a reinstallations should have a cable. What nonsense is that?
Is this the type of customer care we get for being with multi choice?
You guys seems to be masters of deception. How do you employ such people?
From my complaint above I want to know why your installers are giving clients misleading information. What is done when this happens?
What have we done as paying clients to receive such crappy service?
Someone tell me why am I being lied to and its oky?

Mutichoice explora price lock is a just a scam and false advertising. Their consultants are so incompetent and cannot give accurate contractual information. I am so angry that I wish never ordered the blooooody price lock explora. A consultant called me on 17 May 2018 and told me all about the explora and the price of R549 since I'm on compact. I took the offer and chose a debit order date of the 26 of each month which we both agreed on. A few days later my explora was delivered and on 26 May 2018 I called agent to connect me. I then called Multichoice the same day to upgrade my service to the R549 price lock agreed upon with the consultant on 17 May 2018. Without any waste of time the sum of R313.54 was as debited from my account on 27 May 2018 because I had a credit from my previous account of a normal compact. To my surprise again another stupid consultant from the accounts department told me on 29 May 2018 that the amount to be debited in my account on 26 June 2018 will be about R750+ Now my problem here is the fact that I was told that I'll pay R549 on the 26 of each month but all of sudden all that has changed and R700 will be debited... If there were any issues or terms with the installation why was I not told about that when they called on 17 May 2018 to offer me that explora? How is this my fault that their consultants are not competent enough to explain the offer to the clients? I don't care about the break down of finances and what not all I am saying is that the promotion says R549 for a DSTV price lock for two years nowhere do they say R700+ or anything of that nature. I was told that I will pay R549 and it is R549 that I will pay on the 26 of each month starting in June. Multichoice must just deal with their consultants and leave my bank account alone otherwise they can come get their stupid explora and put me back to my normal compact which did not give me any problems. All consultants I spoke to were not helpful at all. Multichoice must just stop advertising lies thereby saying price lock is R549 every month when they know very well that is not true. They must also educate their consultants to give accurate information especially contractual information. I want multichoice to deduct the R549 agreed upon when I took up the offer and the rest of the remainder must be deducted fron the consultant as I was never advised that I will pay R700+

https://www.dailyvoice.co.za/lifestyle-entertainment/entertainment/dstv-dumped-for-netflix-15194172

Regarding this article

It is clear that Malewa is a chop and is incompetent at his job.

There are repeats all the time, why must one pay so much for repeats.

The reason people are leaving DSTV is because they are tired of of getting ripped off and poor value for money. In other African countries such as Nigeria the subscription is less than half the cost of what it is in South Africa. How is that possible?

Till DSTV gets its act together I will stay with and promote Netflix.

Thnx and have a good day...

I think it is not fair for me to pay for dish which is just showing me scanning in progress for 3+- Months. I am a single woman who has been taken chances by technicians, all they need is money and my DSTV still doing the same thing. I will call the service providers and no joy at all, I will walk in at the multi choice offices nothing is found from my DSTV.

Please hire people that can do their jobs and stop taking advantage of your customer.Very frustrated.Upgrated to premium during the special period from February to April. Disaster, Every week your service is disconnected and you need to call the call center and stay on the line for over 30 mins with your own air time to be reconnected.This is not acceptable.