CB Satellite and Cable TV MultiChoice Africa / DSTV Internet

MultiChoice Africa / DSTV review: Internet

Marlize Van Rooyen of US

Aug 12, 2024 9:20 am EDT

Verified customer

Featured review

My current address router was picked up from Chas Everitt office, AM van Rooyen, Dougallstr. 2068, McDougallsbay, Port Nolloth, 8280 I closed dstv internet conrack month ago. Router came and it turns out it was a faulty sim card. On the agent's advice where I reported it, suggested I send back the Router and the sim back April 26, 2024 through (Ram to Fedex [protected] or CO1T90405392C Waybill.) I've been without the internet for over 18 days now. Called DSTV Cape every day and spent hundreds of rands on calls. I have also used the DSTV app several times to discuss the situation but so far dstv cannot answer me why my replacement router has not been sent yet. Last Friday 9 July operator Domela called me to say sorry for all the delay and they will give me credit for the internet that I paid for and cannot use as well as that I will hear back from dstv by 12.08.2024 that their router sent. But still no feedback. Note that I pay dstv for the internet but do not have a router or sim card. I have to buy R150 worth of data every day to use my phone as a hotspot just to do my work.

I am distraught and disheartened. Don't know who to complain to anymore. This is the worst experience I have ever had with a business.

Claimed loss: Paid for internet service but do not have router or sim

Desired outcome: Want my replacement router and sim

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