CB Satellite and Cable TV MultiChoice Africa / DSTV Bad service - sudden rate increase - compulsory debit order

MultiChoice Africa / DSTV review: Bad service - sudden rate increase - compulsory debit order

wheatty of Johannesburg, ZA

Nov 07, 2024 9:06 am EST

Verified customer

Featured review

I went in to pay my account via EFT as I have always done and noted that the subscription had suddenly increased by R 130 per month.

When I called in yesterday 6 November 2024 at 5pm, the consultant told me my current contract had expired. (They acknowledged no notification had been sent to me). A new contract would be loaded today 7th November 2024 and I could then make payment.

I called at 15h11 today - 7th November and the consultant left me hanging on the line for 20 minutes. I phoned again and was told I had to sign a debit order first.

I have always paid on time via EFT and I do not wish to sign a debit order. Had a debit order been in place, Multichoice would've deducted the incorrect amount automatically. From reviews I see this is a regular occurrence.

I have lodged complaints via their helpdesk too and get no response.

Multichoice DSTV will probably lose a paying customer that they had since inception due to bad service.

Urgent response due from Multichoice as my payment is due today

C Stenri

Desired outcome: New contract gets loaded as agreed to yesterday and I continue paying via EFT

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