CB Satellite and Cable TV MultiChoice Africa / DSTV Internet router

MultiChoice Africa / DSTV review: Internet router

Quiete Mudau of Polokwane, ZA

Dec 19, 2024 9:38 am EST

Verified customer

Featured review

I ordered a router few months ago of which it was successfully delivered after few days. I immediately started the activation process and unfortunately it was unsuccessful. I made several call and made WhatsApp chats to Multichoice regarding the activation but still was unsuccessful, According to what they told me that if I decide to cancel after 7 days a settlement fee will be charged then I spoke to them on phone regarding that and was advised that they won't charge anything because it's not my faulty for the delay of the activation process, if they fail and decide to cancel after 7 days I won't be charged.
Then I was further advised to go to Multichoice in Randburg for further assistance of which I did but still the router was unsuccessful activated. I was left with no choice but to cancel and send the router back to Multichoice in Randburg and after cancelation I was surprised to see the charges on my account then I made calls regarding the reversal of the charges and was promised that it will be reveserd within 24-48 hours. After 48 hours I was told there is no supporting information regarding the reversal and they can't help me. My concern is how should I be charged for something I never used, and was not my faulty to be unsuccessful activated?

Claimed loss: R1227.52

Desired outcome: R1227.52

Confidential Information Hidden: This section contains confidential information visible to verified MultiChoice Africa / DSTV representatives only. If you are affiliated with MultiChoice Africa / DSTV, please claim your business to access these details.

0 comments

Add a comment

MultiChoice Africa / DSTV - account payments 69

Resolved

MultiChoice Africa / DSTV - multichoice not explaining true conditions of dstv explora price lock contract deal 22

MultiChoice Africa / DSTV - sexual activity on cartoon network 4

MultiChoice Africa / DSTV - reconnection fees 8

MultiChoice Africa / DSTV - dstv accounts 1

Resolved

MultiChoice Africa / DSTV - I changed our account and banking details. I was not informed that we had to cancel the former acccount I TOOK THAT FOR GRANTED

MultiChoice Africa / DSTV - re-runs

MultiChoice Africa / DSTV - refund 2

MultiChoice Africa / DSTV - call center 4

MultiChoice Africa / DSTV - Double payment of monthly subscription

View all MultiChoice Africa / DSTV reviews and complaints

MultiChoice Africa / DSTV Contacts

MultiChoice Africa / DSTV phone numbers

+27 11 289 2222
+27 11 289 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 275 275 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number 297 297 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 2222 phone number

Johannesburg

+27 12 422 2222
+27 12 422 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 89 89 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number 100 100 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 12 422 2222 phone number

Pretoria

+27 31 710 2222
+27 31 710 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 50 50 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number 51 51 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 31 710 2222 phone number

Durban

+27 21 508 2222
+27 21 508 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 69 69 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number 94 94 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 21 508 2222 phone number

Cape Town

+27 41 395 2222
+27 41 395 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 17 17 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number 40 40 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 41 395 2222 phone number

Port Elizabeth

+27 51 503 2222
+27 51 503 2222

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 14 14 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number 26 26 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 51 503 2222 phone number

Bloemfontein

+27 11 289 3000
+27 11 289 3000

Click up if you have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 19 19 users reported that they have successfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number Click down if you have unsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number 38 38 users reported that they have UNsuccessfully reached MultiChoice Africa / DSTV by calling +27 11 289 3000 phone number

Switchboard

More phone numbers

MultiChoice Africa / DSTV emails

help@dstv.com

100%
Confidence score: 100%

Support

MultiChoice Africa / DSTV address

144 Bram Fischer Drive, Randburg, South Africa

MultiChoice Africa / DSTV social media
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Dec 27, 2024
View all MultiChoice Africa / DSTV contacts