Tata Play (formerly Tata Sky) review: inattentive service department 13

Sub: Very bad experiences with TATA SKY services – Subscriber no. [protected].

I received a mail on 1st week of April, 2008 – an offer directly from TATA SKY which says: “Now at an amazing price of exclusively for ICICI Bank credit card holder.”
I was happy with my existing cable operator with the TV prog, However, as the product is from TATA SKY – a brand name, I could not resist myself from having this offer. So, on receipt of this letter on 7th April I called up TATA SKY representative over help line – it was COMBO package with ICICI credit card for which a total amount of Rs 2199 payable in 3 interest free EMI of Rs. 733 each and no processing fees involved. As because is a product of TATA, I accepted the offer and the Transaction ID was given 1-[protected]. Received the goods ( ie, Digicomp & recharge coupon of Rs. 700 for installation) on 09/04/2008. TATA SKY has been installed on 10th April by Mr. Sontosh. But I am unable to recharge further for annual super saver package as account shows installation fees of Rs 300 is still due. After a number of communication with TATA SKY help line, this amount was adjusted and credited to my account. Again, after the adjustment of installation charge, I was denied to pay for the annual super saver package, as there was outstanding amount on account of daily rental charges and as per the rules this cannot be adjusted with annual package as confirmed by the representative. So, I had to recharge Rs. 200 against my outstanding amount of Rs 51 only, as the minimum available recharge is Rs 200. At this time my account balance was Rs 150.70. Thereafter, I could finally able to recharged of Rs 3000 towards annual super saver package ( dated 15/04/2008).
Again, I got alarm that my account will be deactivated(18/04/2008). On enquiry, I came to know that Rs 200 has been debited, as cable length for the disc was used more than 20 meter. In this regard it may be mentioned that my flat is on 2nd floor and the roof terrace is on 6th floor and the height is obviously less than 20 meter, the installation man has taken long turn on the other side of the terrace so as to adjust the length as per his will( to make more than 20 meter). On my request, Service Engineer Mr John visited my flat on 20/04/2008 and acknowledge the mistake of installation man. Mr John after speaking to help line also confirmed that the account will not be deactivated, and if required it will be adjusted with Rs 3000 against annual super saver package. But, after so much of assurances, my TATA SKY cable line was disconnected on 21/04/2008. I, lodge a complain to Mr Rishikesh over help line but to no avail. To make the cable active, on the same day. I had to recharge Rs 200, with no fault of mine.
And still on my TV screen comes with the alarm message:
A/C balance on 21/04/08 Rs 150.70
Due Date: 21/04/08.
NOW, IN THIS FORUM MAY I REQUEST CONCERNED AUTHORITY TO TAKE APPROPRIATE ACTION.
Regards,
S P RAY

We have 2 nos. of Tata Sky Connections at our home. But unfortunately since 01.06.08 both of connections are not showing any display on TV's rather there are totally blank. I have tried desperately to contact you since 01.06.08 on your telephones and helpline, which never helped me.

Please show some curtsy and attend this complaint if my complaint are not attended I have no other choice then to approach CONSUMER COURT.

My I.D. No. [protected]
My Contact No.’s 011-[protected], [protected], [protected]

I am a New Subscriber (ID NO. [protected]). I had no idea that I am calling a Devil to my house. The TATA SKY Customer Service call center is one of the Worst examples of Customer Service. It has been 5 days since my Equipment was delivered, and there is no sign of Installation despite repeated calls, promises, and so much back and forth. Not only does their Customer service, not understand English, or Hindi (IVR Prompt), their people are passing on blame to each other, and trying to find excuses not to Install.
It is so shameful that the TATA Group which is now synonymous with brands like Jaguar, and have shook the World with the NANO anncouncement, suffers so badly on Customer services. I have called the DEVIL to my House. Recommed NEVER in your Life go for TATA SKY, unles you want your life to become miserable.

Bharat G Parekh
.905 Kaveri, Neelkanth Valley, Vidyavihar Station Road, Ghatkopar (E), Mumbai-400077
Tel : [protected] M : [protected] Email:impexsolution@vsnl.net

Ref : 012 Date : 17/06/2008

To
Tata Sky Ltd
P O Box No 2424
Bangalore 560 024
Email: help@tatasky.com
Tel : [protected]
Western :020 [protected]
Subject- Technical problems- all channels have disappeared from their network
Dear Sirs,
We are the unfortunate purchaser of Tata Sky Dish TV connection from the month of 10 th January 2007. Our customer details are given below.

1 DIDGICOMP NO……………….-[protected]

1. DG CARD……………………… …[protected]

2. MODEL NO-…………………….. DS 132070

3. NDS NO-*………………………….CEA 7E5 010 54A 000 06B

4. Subscriber id no…………………-[protected]

5. Subscriber Name …………… … Bharat G Parekh

6. Installed at : …………………… ..905 Kaveri, Neelkanth Valley, Vidyavihar Station
Road, Ghatkopar (E), Mumbai-400077

7 Nature of problem …………….. All of a sudden the programs will disappear with a
torturing sound.. We inquired in our locality and
found out that every Tata Sky Dish TV owner faced
this problem.

And after it all, I found that I am not able to watch Euro Footballt matches- just because all on a sudden all channels have disappeared from their network. we tried contacting the helpline at least 20 times, but nobody responded.
We request Tata Sky Engineers, to solve our problems.
With best Regards

Bharat Parekh

I fully agree with your viwes about so called tata customer care.my id [protected] last 5 days NO RECEPTION AND NO ONE TO ANWER

i have been waiting very very patiently for your guys to come and do the installation for the box i bought, was told they would come on monday, calling your toll free no is no good we are wasting our time on it no results kindly lets know when they will come failing which will have to return the same and go for DISH TV my id is DIGICOMP [protected] and the digicard is [protected] had made the booking on saturday evening till date no response or cal
nitin

I want to disconnect tatasky and want my cabble back.
i alredy had a talk to somr man of yours!
i want the work to be done within 24 hours.
it's a humbble request!
plzzzzzzzz
my contact number is [protected].
and my registrigenation number is [protected].

I purchases a tata sky digicomp by local dealer and register a complaints 13th may 2008 but tata sky not remove this last four monthabout active services of doordarshan but company not providing proper service of all dd's channels it is a illegal activites that operate by tata sky and this company's digi comp is fully illegal and violate to indian law so all customer tak e a hard legal action against to this company

tata sky's channels services are that providing to customer are fully illegaly acccording to cable regulations act because no any dth service change or replace format of channels but tata sky doing this ...

Tata sky is like that big name but bad service. They have bunch of stupid dealers and the technitions and they have big dreams of capturing a big market like India. First they have to improve their dealers, staff, technitions basically everything which they can change to be in the market. According to the customers they cant be in the bussiness for a long time they will shut shop soon if they continue to give such pathetic service. I pray to God that they should take action immediately otherwise it would be very late. I request people to wait untill Tata Sky improves their service than only they should go ahead and buy Tata otherwise stick with the cable vendor who is giving service better than big name like Tata Sky. They have beautiful Advt department but very bad service.

Hi,

This was to bring to your kind notice that my complaints to Tata Sky Helpline have not been attended for the last THREE DAYS !

Since 12th Aug evening, I have been facing problems with my Tata sky set-top box and am constantly following up with your helpline, which just comes up with innovative ideas of how, NOT TO HELP,

Even after registering same complaint almost 25 times (Not Joking, !), the only response me and my wife keep getting is one service request number and a vague promise of the “engineer” visiting in immediately-next 1 hr-or 2 hrs or definitely-worse 3 hrs ! (How I wish, I could attach all those lovely sms-es, from Tata sky in this mail !)

It has been over 60 hours and at least 150 min of sweet talks, with several highly qualified persons, but of no avail! We have also had the fortune to talk to the so called “seniors” on helpline numbers, one Mr. Setu Desai and one Mr. Vishal with even better promises, which they also know will not be met!

I am sure tomorrow being Sunday, I must not expect any services and that would mean 5 DAYS OF MERE PROMISES AND ASSURANCES! So much so for a 24*7 helpline!

I can bet I am not the first one, nor am in going to be the last one!

Complaint Numbers: 1-[protected]; 1-[protected]
Managers we spoke to: Mr. Sethu Desai and Mr. Vishal ([protected])
Numbers of Mysterious Engineers, who never came: [protected] & [protected]

May God save those who have or would have Tata Sky. Amen

Rgds
Mohit
Mumbai

Hi,
I too am using tata sky for the past 1 year. I had my concern first repoted to the customer care. They seem to be very co-operative and helpful, there was once an instance wherein the engineer arrived late but that was due to traffic. I don't think there were unnecessariy delays, in fact customer service is what tata sky caters to. I have co-operated with the personnel and have recived good feedback.

I have had ### service from Tata Sky people... very very dissappointing...