Comcast / Xfinity’s earns a 1.9-star rating from 990 reviews, showing that the majority of subscribers are dissatisfied with service.
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Terrible Service
Comcast sent a rep to my home and when he left all of the devices in the home stopped working, the IPADS, the PRINTER, the LAPTOPS, etc. COMCAST does not care, they overcharged me, then they applied my payment to another customer with my last name. My services were off for 3 days and they just do not care. It's disgusting...Internet only is almost $100.00 they are REALLY EXPLOITING PEOPLE... WISH I COULD GIVE ZERO STARS
I was tricked and was charged to a high plan Internet
My Xfinity number is [protected]. I order the 75Mbps internet plan for $19.99 a month. But I was charged $24.99 every month for 150Mbps plan. I didn't order the 150Mbps. If you can't put me back to the 75Mbps plan, please take my name out of the 150Mbps plan. I'm 70 years old low income elderly man. I receive SSI less than $1000 a month. I just wanted to get into the Internet essentials plan but in the end I was tricked into this 150Mbps plan. I know I can't afford it. Thank you.
Impossible to speak to anyone
On several calls where I needed to speak to an agent re Bulk Internet which cannot be handled by the digital assistant, I just went from loop to loop on the automated system asking for an agent and finally being disconnected after it would not connect me to an agent. If I ask for an agent, I should be able to get one. What kind of customer service is this? You claim to provide good customer service, but when you need it, you can't get it.
Recommendation: Don't get comcast!
Incompetent non customer service
custmer service is incompetent. The phone system is automated hell! can't get to a rep. in a rarity when you do, they don't understnd English. very rude.
The phone system goes in circles. no matter what you say you end up somewhere else. com0plian theyn ignore you.
I want tech support, I billing, three times. deplorable!
they don;t want to interact with customers, just automated hell.
if I call corperate susperviosr is always in a meeting. always hav to repeat and repeat. very annoying anf frustrated.
this company should not e allowed to do business.
read this xfinity
Comcast / Xfinity Complaints 986
My phone trade in
Search in sent... Advanced From: [protected]@yahoo.com To: FCC Thu, May 23 at 8:21 PM Hello, So i was contacted by xfinity and i mised the call but the person left me a voicemail. They will contact me again tomorrow during certain hours so i can be sure to answer. Here is the problem, this is the same person that contacted me when i filed my complaint...
Read full review of Comcast / XfinityPeacock subscription
I've been a subscriber of Comcast / Xfinity service for almost two years. I was told that I would receive "Peacock" which cost $4.99 plus 6.35% sales tax free for a year, and I though that was ok. However, I was not informed that if, I did not cancel the subscription after October 2023 that I would start being billed for it at a cost of $2.99 plus 6.35%...
Read full review of Comcast / XfinityNew installation of TV/Internet
On 7/15/24 Xfinity tech was here to install new service for TV/Internet. As I found out this is all new technology for me. He set up lines for TV/Internet. TV on and he shows me channel changer-again all new to me. Voice activated. He started pushing buttons while trying to tell me what they were all for. I told him I had no idea what he was talking...
Read full review of Comcast / Xfinity
My cell phone service
My name is William weathersbee. I reside at 2005 Ellsworth st. Philadelphia Pa. 19146 and my cell number is [protected]. I have cellular service through Xfinity. Ive been having problems with getting and receiving texts and making and receiving calls for the pass 2 and half months. Ive made several of calls to them to see if they could fix the problem and...
Read full review of Comcast / XfinityWi-Fi / cable.
Wi-fi completely down ! I have called multiple times all get is automated troubleshooting . Worthless! Try call Direct same issue. Cable keeps dropping out, can’t stream other channels. I feel like I’m dealing with a foreign country due not recommend xfinity for anyone. It started 05-24-24 I would love more details but! If u have no Communication with the provider, there’s nothing to add. I would help if u can talk a real person. All you get is loop and no support.
Desired outcome: Fix it! It’s time to replace upper management and hire someone who cares for there customers.
Confidential Information Hidden: This section contains confidential information visible to verified Comcast / Xfinity representatives only. If you are affiliated with Comcast / Xfinity, please claim your business to access these details.
Billing
In December 2023 I went to my local Xfinity store in St. Augustine to find out how I could get unlimited internet to avoid overage charges that I had been billed for the previous 2 months. Met with Gary who convinced me that I also needed storm ready wifi. Gary said unlimited internet would be an additional charge of $10 per month. Next months bill was an...
Read full review of Comcast / XfinityInternet and cable
ok i have been with comcast for over 20 years with it being in 3 different states am a platinum customer. I at end of last contract i was given a 206.91 bill and agreed to a contract for 198,90 or something of this affect. when Jan came it went back to 206.91 a month so contacted and asked to lower bill to below 200.00 the first person was nice but could do...
Read full review of Comcast / XfinityXfinity mobile
On 3/20/2024 I contacted Xfinity to inquire about moving my 2 mobile lines from ATT to Xfinity. I did this via chat. I got a "deal" for $15/mo per line for 12 months. I also wanted to take advantage of the trade in to trade a Samsung S10e for an S23. I was told it would be $8.33/mo. for 24 mos. While the agent was finalizing the transaction, they came back...
Read full review of Comcast / XfinityXfinity email
I constantly get spam emails. I callled trnsfered from number to number. Put on hold. Hung up on. The rep was incompetent could not speak english. Backrounds deafing. Gave wrong forwaring email. Asked fr supervidior, sent to billing. Got another number, transfrd hung uyp on had to go through several numbers, holds, transfers, and hang up to get to the right place. Mom incompetent service I hsve experience, told me not to get mad. I havea right to get mad with such comptent rude swrvice!
Desired outcome: help stopping spam email. speak to a usa rep
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My phone - land line, my computer and landline
Recently comcast, xfinity took over my phone, my computer and my smart tv; I could not use any of these digital appliances after comcast - xfinity sabotaged my equipment. They told me that they, xfinity, would not restore my working land line phone, computer, etc. Unless I made a $109 payment, approximately, or they would not restore the service of my land...
Read full review of Comcast / XfinityCsr name Marcus. 02/07/2024 aprox 3:00 pm Delray Beach Xfinity store Atlantic ave and Lyons.
Roughly 3 days prior I was given pricing for internet service for 75 mps with my own equiptment autopay from my checking account and paperless billing for $20. 200 mps would be $40. I left and came back 02/07/2024 to purchase the 200 mps $40 plan. A csr by the name of Marcus was who handeled my questions. I told him i wanted the 200 mps plan which wa...
Read full review of Comcast / XfinityRemoval from postal mailing list
I want to be removed from their postal mailing list, but I cannot find a way to do this. All of their customer support options are only for customers and you can't chat with them unless you provide an account number. I receive junk mail almost every day from these people. If I ever decide to change suppliers, I can just go to their website. I hate junk mail...
Read full review of Comcast / XfinityInternet
Back in August of 2023 I was looking for a new provider to take over my internet servicer. I was able to talk to Rochelle the sales rep. We spoke and she sent me some documents to e-sign. I waited and it never came so I called the very next day, and I was told she had to leave on an emergency. I asked to see if I could be taken care of by a different...
Read full review of Comcast / XfinityUnwanted upgrade cable box
In the year of 2023, Xfinity unknowingly delivered an upgrade to my location at 1654 Elm Ridge Way, Stone Mountain, GA. Although, I did not request an upgrade box, I tried to install it. However, I could not get the upgraded box to work. So, I requested a technician to come out and install the box. The technician was unable to properly install the box also...
Read full review of Comcast / XfinitySamsung a 54 phone
I have been ask to switch to xfinity and in return get a a54 for around 32.00 dollars. If I switched to ur company. So I agreed to do so. Xfinity sends me a phone well sent a phone I never recieved because fed x has the right address but the carrier decided to give it to a person by name of bbobby. In 214 ther is no bobby in 214 for one for two thats not my...
Read full review of Comcast / XfinityInternet and TV
This is Jaime McDaniel our account address is: 516 Widener Lane South Bend Indiana 46614 We have been a Comcast/ Xfinity customer for over 16 years. We have enjoyed your service, and even recommended it to others in the past, unfortunately I don’t know if I would do so any longer. We have been experiencing slow and interrupted internet and tv for the...
Read full review of Comcast / XfinityiPad Xmas deal. Add a line get a great discount on the iPad 10th Generation
So called to change address. Your employee suggested mobile. Then the nightmare began. The rebate on my phone was $200 where every else it was worth more. I would replace my 11 myself. Send me a SIM card and put my line to xfinity from T-Mobile. You couldn’t get it changed. So I got the SIM card and it was hours trying to activate it. The time to call...
Read full review of Comcast / XfinityCustomer Service
I have been a Gold Member for several years. I have TV and Internet. In November I began receiving letters and texts from a Collection Agency, for a Cell Phone that I don't have. I called several times, and was told that it was a Glitch, and it was taken care of. It was never taken care of. It effected my Credit Score in a negative way. I had to go to the Xfinity store, and wait for a supervisor to fix it, while I wait. I was given a number for Corporate, to ask, them for credit, or discount, for what they have made me deal with.
NOPE! NOTHING! I just got a big, "Oh Well" feeling from Joshua L. And basically was told, that I don't have to stay with them, if I don't trust them.
I am offended by their lack of care. I have the address of the stranger that was using a phone and destroying my credit. But they don't care.
Xfinity is NOT to be trusted! They are a horrible company!
Desired outcome: I thought that I would be treated like a HUMAN BEING! I want to get paid, for the time that I had to put into fixing a problem, that had nothing to do with me.I would like Xfinity to CARE! THey just don't
Confidential Information Hidden: This section contains confidential information visible to verified Comcast / Xfinity representatives only. If you are affiliated with Comcast / Xfinity, please claim your business to access these details.
Internet plan
I'm a diamond member, think that means something, me staying with Xfinity for over 20 years. That being said, I've had a difficult non productive day with not 1.. not 2... 3 agents with Zero results. 1st agent needs go back to training, he must have been watching tv or something, leaving me hang on phone for 30 minutes... dead air, periodically stammering...
Xfinity packages
I signed up for the new promotional deal. The promotional deal included an additional telephone with a single number. There would be NO loss of current services. I was lied to since I later discovered that the telephone device was an extra monthly charge, and I lost three movie channels. I contacted infinity new deal department and discussed this with a...
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Comcast / Xfinity. Make it specific and clear, such as "Unexplained Charges on Xfinity Bill" or "Comcast Service Interruption Without Notice".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Comcast / Xfinity. Include key areas such as customer service interactions, billing discrepancies, service outages, installation or service appointment issues, and any misrepresentations of service. Be specific about the nature of the issue, including dates, times, and any relevant details of transactions you had with the company. If you attempted to resolve the issue, describe the steps you took and the responses received from Comcast / Xfinity. Clearly articulate how this issue has personally affected you, such as inconvenience, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as bills, correspondence, or service records. Be cautious not to include sensitive personal information like social security numbers or full credit card details.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Comcast / Xfinity. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service restoration, compensation, or an apology.
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Overview of Comcast / Xfinity complaint handling
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Comcast / Xfinity Contacts
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Comcast / Xfinity phone numbers+1 (800) 934-6489+1 (800) 934-6489Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 934-6489 phone numberSupport+1 (877) 231-8749+1 (877) 231-8749Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 231-8749 phone numberHospitality - Questions & Ordering+1 (800) 741-4141+1 (800) 741-4141Click up if you have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (800) 741-4141 phone numberEthernet - Customer Support & Care+1 (866) 429-2321+1 (866) 429-2321Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 429-2321 phone numberBusiness VoiceEdge - Questions & Ordering+1 (877) 761-7401+1 (877) 761-7401Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 761-7401 phone numberBusiness VoiceEdge - Customer Support+1 (877) 543-3961+1 (877) 543-3961Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 543-3961 phone numberPRI Trunks - Customer Support+1 (877) 229-5999+1 (877) 229-5999Click up if you have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (877) 229-5999 phone numberHospitality - Customer Support+1 (855) 867-5010+1 (855) 867-5010Click up if you have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (855) 867-5010 phone numberUpware Marketplace - Questions & Ordering+1 (866) 950-3789+1 (866) 950-3789Click up if you have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have successfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number Click down if you have unsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone number 0 0 users reported that they have UNsuccessfully reached Comcast / Xfinity by calling +1 (866) 950-3789 phone numberUpware Marketplace - Customer Support
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Comcast / Xfinity emailscomcast_privacy@comcast.com100%Confidence score: 100%Support
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Comcast / Xfinity address1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
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Comcast / Xfinity social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
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