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Comcast / Xfinity

Comcast / Xfinity review: Duplicate billing

R
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6:56 pm EDT
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My name is Regina Lawhorn. I am calling about my account with my husband ...Derek Lawhorn being the primary account holder but I am allowed to speak on the account meaning that I am the one who make sure you all get paid. I made an arrangement earlier in August to pay my bill balance of $169.03 which was not an autopay nor a scheduled payment in which someone lied and stated that it was. I call BS!.As long as we have been a customewr we have never ever did autopay because of things like this. On 08/30/2023 I paid my balance from a different and on the 08/31/2023 someone went in from Xfinity and took the same amount and when I called I spoke to a JO from Billing which was not any help and I was told too bad so sad do a dispute with your bank where my debit card would automatically be closed and then wait 7 10 business days for another when it was totally Xfinity fault and not to own up to it ..IS DISGUSTING! and with over 23,000 complaints within the last 3 years you would think you all would do better. I finally called back and ADaryl who supposedly refunded my money..But I am done with Xfinity..Next thew BBB.ORG

Desired outcome: MY refund of $169.03

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  1. Comcast / Xfinity Contacts

  2. Comcast / Xfinity phone numbers
    +1 (800) 934-6489
    +1 (800) 934-6489
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    Support
    +1 (877) 231-8749
    +1 (877) 231-8749
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    Hospitality - Questions & Ordering
    +1 (800) 741-4141
    +1 (800) 741-4141
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    Ethernet - Customer Support & Care
    +1 (866) 429-2321
    +1 (866) 429-2321
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    Business VoiceEdge - Questions & Ordering
    +1 (877) 761-7401
    +1 (877) 761-7401
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    +1 (877) 543-3961
    +1 (877) 543-3961
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    PRI Trunks - Customer Support
    +1 (877) 229-5999
    +1 (877) 229-5999
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    Hospitality - Customer Support
    +1 (855) 867-5010
    +1 (855) 867-5010
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    Upware Marketplace - Questions & Ordering
    +1 (866) 950-3789
    +1 (866) 950-3789
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  3. Comcast / Xfinity emails
  4. Comcast / Xfinity address
    1701 JFK Boulevard, Philadelphia, Pennsylvania, PA19103, United States
  5. Comcast / Xfinity social media
  6. Michael
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    Dec 25, 2024
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Comcast / Xfinity Category
Comcast / Xfinity is ranked 54 among 61 companies in the Satellite and Cable TV category