Comcast / Xfinity review: comcast did not inform credit protection association that payment is made 103

I have had a similar run in with CPA (Credit Protection Association, LLC) and I rec'd the same thing from Comcast to contact CPA. When I contacted CPA, they instructed me that it would take up to 30 days to correct the matter. Like most credit reporting places - CPA is unprofessional at best, rude and inconsistent with their company's policy for reporting and correcting bogus/invalid data to the big 3 credit companies.

Contacts for CPA is as follows:

[protected] - Dallas Office

[protected] - Dallas Fax

[protected] - Toll Free Number

Good Luck to the rest of everyone that has to deal with this agency.

MJW

I am applaud at Comcast and CPA. It may be necessary to file a legal complaint against both companies.
I that I would receive better customer service from both agencies.

Thanks for posting your feed back.

www.ftc.gov
File a complaint against Credit Protection Assoc. and Comcast.

My Story
They put 2 accounts on my credit report that they say were opened at other addresses on 11/16/2007. Both are for $150. I have beenin the same place for 3 years and my comcast bill is current. So 2 months ago I opened 2 accounts at 2 different addresses from the one I reside at and I'm already in collections? Yeah OK. BS! Called CPA and they said it was from 2002 and 2003. So why report them as opened in 2007?

I have disputed 3 times with the credit bureas and each time it is removed as innacurate. Then a week later guess what appears again? Every time. CPA and comcast were both listed in my CH 7 that was discharged 3/2007. It was an account my ex opened in my name and never paid. Just listed them as creditors and no account number as I did not have one. So any debt prior to my filing would be discharged.

What would happen if while in the phone from your home someone started a commercial in the middle of your personal conversation. Well on the page that I pay for, I can not read a full page (from right to left) because Comcast has placed an add space to the right of the screen that make it impossible to view the full screen. They have told me it is the ONLY way they can convay some information to the owner of the email page. There are (the count is endless) ways of conveying information to the person that pays for this space for person email use. I have been with Comcast since the 1990. Are there other up set about this or am I it.
I would never use any thing presented to be through this type of approach by comcast.

What has happened to service as the client would like not as someone like to shove it down their throat.

I have had the same problem with comcast and credit protection association. I closed my comcast account (which was in my roommates name) and we returned the cable boxes immediately. They sent ME to collections- I don't even have an account with them- and now they won't take it off my credit. Furthermmore they did not send any bills to the forwarding address of my old roommate. BECAUSE we paid the balance in full. I disputed the charges and that I don't even have an account in my name and cred protection association is not responding. I am furious!

I to had a account, 5 years ago. Just know is cpa sending me letters that I can pay 1/2 the amount. I to told the credit bureas that they were on my bankrupcy and it was taken off. Then just today I got another letter from cpa saying lets make a deal! You can pay 1/2. Only problem I havent had Comcast for 3 years. I filed in Aug of 2006. These people are a joke and very un professional. let them keep this on theri records for 7 years as they put it to me on the phone, i even sent them a copy of the bankrupcty paper work they said wait 30 days why so you could put it on there again . if you read the little print if you dont send them something in 30 days they put on your credit report again. Good luck everyone, and dont go thru comcast.

I haven't really dealt with CPA just got the letters which all state to forward payment on to comcast. Today though i had a comcast installer show up. Thought he was soliciting, he's known around here for that. So, i inform him there's no soliciting in this building, he states, i'm not soliciting i'm here to collect on a debt. I told him iwasn't giving him anything and to get out. I called comcast and they stated that they do have door to door collectors in some areas. Apparently, it's legal too. I live in illinois.. I have contacted my attorney general because i'm thinking both cannot collect on the same debt. Can they? Would appreciate any advice.

Comcast's internet service seems to be getting worse by the day. For weeks, my connection has been dropping several times a day. Sometimes it's only for a half minute or so, sometimes it's for several minutes up to around half an hour. Today (Sunday), it's been down as much as it's been up.

I called Comcast, and they sent a tech out, who said my signal was "too strong" and put a couple of attenuators on the line. That seemed to help for a few days, but the problem is back and worse than ever. And on top of that, they charged me for the service call to fix their problem.

Today is the last straw - my neighborhood was "wired" for Fios last year - I'll be calling Verizon tomorrow.

You will have to contact the company you have/had services with. CPA is just a third party collector who doesn't hold any information but whatever Cox/Comcast Cable services send them. I have been trying to get this one item off of my reports for years and believe it or not it is still there. They will not remove it! You will be going back and forth with these companies and it really affects your credit especially if you are trying to purchase a home or something.

I have called, emailed, and wrtiten letters to Comast about a billing error. I moved and I cancelled my service in person at their office after two attempts by phone.

I continue to get bills for service after my house was sold and I moved to another state. My service was cancelled before the end of the month and the bill was paid in full. Comcast is billing me for another 10 days after the house was sold.

The CSR told me it would take a few weeks for the billing dept. to fix my acount. Four months later, they are still sending me the same bill.

Is there an address for Comcast's customer service because the locals can't address even simple issues? This is insane!

On 11/1/2006 Comcast came to my home to "verify" that I do not have DVR for which they were charging me for suddenly. My bill was corrected and remained that way until May of 2007 when I started being billed for DVR again. This has continued thru June of 2008 when I received a credit for the difference between an HD Box and the same with DVR for ONE month only. I have spent hours on the phone with them to no avail. I simply want to be credited for the months (14 to be exact) that they charged me for a DVR Box when I only had an HD Box all of $100, but after many hours haven't been able to find the right person to talk to. I've had Comcast service for years, both cable and internet, but they treat all their customers like garbage as I've noticed on this website. I am up in arms and don't know where to turn!

I just checked my credit report & there is a unpaid bill listed for Comcast. I paid off Comcast in 2002 & never got cable again since. The cable boxes were returned at that time. I was never contacted by CPA to my knowledge but it is under their name. They are saying that the bill is from 2003, I'm not sure of the address yet, but will get in touch with them to find out. Something is really fishy here.

We have started dance with the devil, and the devil has a new phone number:

Updated Toll Free Number: [protected]

[protected] - Dallas Office

[protected] - Dallas Fax

Please wish us luck.

Comcast fraudulently took $452.28 from my son's checking account causing him over $500.00 in overdraft charges. After one month of multiple phone calls and speaking to multiple people they agreed they mistakenly took the $452.28 from his account and replaced it but refuse to pay the over $500.00 in NSF. Why are the repeatedly allowed to get away with this? When is someone with power going to stop them? If I took money from somebody's bank account without their permission, I would go to jail. What makes them so different? When is someone going to start helping the consumer and their rights?

I am having the same problem with Comcast and the Credit Protection Association (listed as CREDIT PROECTION ASSO) on my credit report. I paid this account several years ago along dropping off the cable boxes. This is giving me a negative credit report for WHAT; giving them business and paying?.. and this is how they thank us?!?!? They need to fix their communication channels to keep their customers happy and records up to date... I'm going to write the newspaper and contact a news station for investigation.. This company has too much of a monopoly and treats you only as a number and not a customer...

My suspicions are that this company is playing on people's fears and raking in money using shady tactics. I received a notice yesterday from CPA for my dead dad for $159.35. We returned all Comcast equipment and paid the bill the day after dad's death which was April 2007. During the year of dad's post office forwarding service not a single statement was sent showing that there was an outstanding debt with Comcast. No duh. There is no outstanding debt. As for tarnishing my dad's credit report I don't think he'll be needing anything real soon. But for those of you who need to be concerned check into this very carefully before acting on your fears and sending them money. Do you REALLY owe them money?

Okay...egg on my face. I finally found the one final ending balance owing on my dead dad's Comcast account that is on hold until the estate settles. This is a good lesson for me to confirm facts before shooting off at the finger on the keyboard. My apologies to CPA.

Comcast web site refuses to give general product information unless you enter your street address. And, you can't send comments on their web site without entering even more personal information. If you want to compare their service with others, you can't access the information. They shouldn't have an internet site that doesn't provide consumers with general price information. It isn't a safe feeling to feel forced to enter a street address.

All they should require is a zip code. If your area is blocked out of service, then there should be a notice stating the areas where service isn't available along with the product information.

The Comcast web site is very User Unfriendly.

A payment was made to CPA forthe amount of $150.00. In checking my credit report. The records indicate that this acount is on my report opened. I made several attempts not only to contact CPA but also comcast. All I have received is a total run around. I consider this unprofessional and poor business. Yet as a consumer they can see that they have done no wrong. I am requestng help to clear this matter asap

Comcast. Wow. Do they really have a clue how their service works?

Friday afternoon I take two cable boxes to my local Comcast office to swap out for two HD boxes. I get back home and hook both boxes up. The HD box (let's call it box #1) in the bedroom works great. No problems at all. The HD box in the family room (let's call it box #2) works, with the exception of OnDemand. I can go into the OnDemand menus, but when I try to actually play a selection I get kicked back to the main OnDemand menu with an error (5808 I believe it was). I figure it's just an issue with the box...maybe they need to push a signal or work whatever magic they do on their end. Before I decide to call them, since really, I always try and make that a last resort, I figure I'll try the box in the bedroom, the same room where box #1 is working just fine.

Nope. Same problem. So I decide to take box #1 into the family room just to make sure it works in there. It does. OK, so there's obviously some issue with the box. I call the number referenced in the error code in OnDemand. Hmmm...strange...according to the rep on the phone, there's an outage in my area? Oh really? Then explain to me why I can watch OnDemand just fine with my other cable box. "Oh, well, that's just how the system works?" WTF? If we're having an area outage, then shouldn't the other box not be working? "We can schedule a tech to come out to your house." Huh? So this magically "area outage" is originating from my house? When the tech comes out and fixes the problem it will fix the entire area? Yeah, OK, waste some gas and time and send a tech. Now it's Friday, and the earliest appointment they have is Tuesday. Sure. OK.

So Tuesday morning comes. The tech actually calls the house to verify someone is home, and to have the problem explained to him because the information in the trouble ticket seems like having a tech sent out won't help. According to the tech "there is a continued area outage" and there is nothing he can do. But oh, he can come on out to make sure it's hooked up correctly... So he arrives, sees that one box is working JUST FINE, but the area outage is causing the other box not to work. What?! "Oh well, that's just uh, how they connect back to the uh, you know, the OnDemand servers."

So I ask well if one box works, why don't I just swap out the nonworking box with one that might work. Again, the answer is "Well it still wouldn't work, because there is an area outage." Oh Jesus. I guess he could tell I'm really getting to my wits end with these "area outage" excuses, so he says "Well let me call in and see if they can reset your box, but that's not going to fix it." He does, and OH MY GOD...guess what... OnDemand now works! I guess resetting that box fixed our "area outage"! Idiots. So... an issue that could have been easily fixed by a rep on the phone, immediately, required a 4 day wait to have a tech come out and call in a box reset. Nice. Perhaps if they could cut back on these unnecessary trips they might be able to prevent the constant rate increases.

So yeah, that just about does it with me and Comcast. I can't wait for a viable alternative that can meet my TV and Internet needs. In the meantime, I guess I'll try the "Oh, it's an area outage." excuse on the customers I have to support in my line of work.

I moved 3 months ago and stopped service with comcast on 11-14. I tried to access my account online but it was no longer available. I called tomake sure I did not owe them any money, they said I did not. This week I got a bill from CPA saying I owe Comcast for a modem. I have never leased a modem from Comcast. ALL the CSRs I spoke with said it says on my account I own my modem, but they could not fix the problem. For the last 3 days I have spent close to 14 hours talking with people to try and fix this problem. No one would put me through to a supervisor. Some people lied saying they were talking to collections and then when they put me through to collections the message said the office had been closed for 2 hours. Every CSR gave me a different story about my bill. I called Comcast corporate head quarters [protected] and they said they have fixed the problem and are faxing me documentation today. We'll see if the issue is resolved or not!

Oh, and the best part is Comcast actually owes me money!

I've had to move multiple times over the last couple of years, as I'm active duty army. Very similar issue as madatcomcast. Each time I move the online goes down, call center states I have no bill. Now for the second time within a year, I receive another notice from CPA stating I didn't pay my final bill, even though I specifically stated when turning in the box I wanted the account to be zero balanced. The first time working through comcast headquarters and lots of elbow grease, I finally got it removed from my credit report. NO THANKS to CPA I might add. Just wondering if someone found a more proficient way of dealing with these people. Cable companies are as much of a rip off, as the power company. They don't even try notifying you, lie about the bill, and then turn your stuff into their personal friends at the collection firm they are in bed with.

About 1 year ago I started getting numerous letters advising that I must upgrade my existing Comcast phone service soon with a new modem to improve service and lower my monthly cost or face eventual service disconnection. I was then told by a phone rep that my cost would drop from about $55/mo to about $35/mo. I agreed and they installed a new phone modem and the bill dropped to about $40/mo. for the past 12 months.

Today my bill came with an abrupt new rate of $60/mo. Their rep said my service was a 1 yr promo rate and now it's over. But there was never one word mentioned of this promo rate when I was forced to upgrade. I have had Comcast phone service only, no internet or tv, for more than 8 yrs. but their scam tactics will drive me back to AT&T.

Comcast has absolutely no concern for their loyal subscribers. AT&T has been nagging me with $250 checks and new low rates to return to them and I think I will. Of course their rates are probably only teaser rates as well after I sign up. It's a question of who's worse, Comcast or AT&T.

I, too, lost my e-mail from Comcast's "SmartZone" on Saturday, April 4, 2009. It is obvious that "SmartZone" is slow and unreliable. On Saturday it DOA for over 7 hours.

After it was revived, I checked all my accounts on-line to see if anything had not downloaded. Nothing there but spam.

BYW, I have a regular schedule to check my accounts on-line since Comcast has a secret definition of spam and, with no advance notice, arbitrarily sends newsletters to the spam folder (while letting through spam and phishing emails). I checked Sunday evening and nothing was being held in my folders.

This morning, I received an e-mail the was sent Saturday during the downtime. It was time-sensitive and took over 60 hours to be delivered. It never appeared in my on-line folder.

Where was this message all this time?

How many more messages are stuck in the Comcast Black Hole?

I agree with Steve Wilson, file complaints with your Representatives to re-regulate Comcast. Comcast has bought up much of it's competition and in all most all of it;s markets is a monopoly.

Monopolies require regulation.

I am so upset I have called comcast over and over again that I was not at home when these dirty adult moviesd were purchased and that i owe them 700 dollars worth of those movies and on top of the fact i was under age at the time they started this account and charged me for those movie

I guess this is happening to many people. Many different credit agencies are collecting for accounts that are back in 2002 or 2003 and placing on the credit report as new accounts. But when you call they tell you the actual date.
This is INSANE. I don't think it is legal but an Attorney might be able to help. This is very WRONG.

MY bill with CPA is for $59.00 reported 04/09.

I had an Insight Communications account (Insight was bought by Comcast) that showed up on my credit report for $70.19 from 4 years ago. I had no idea I even had an outstanding bill until I looked at my credit report. I know I returned everything and paid in full then, but whatever. I contact CPA to pay the bill and they treated me like a criminal...FOR $70.19! It's ridiculous.

At any rate, I paid the bill by way of a Personal Money Order and sent it in Priority Mail with a tracking number. I check today and they received my payment and when I called to double check, they are now telling me it will take 7 to 10 days to post update the account. Fine..again, whatever. But when I asked if I could have them drop a letter to me stating that the account is paid in full, they said "sure, it will cost $7.50."

I cannot believe that they can charge for a letter like this...can they? I have worked with other creditors and paid everything in full and they gladly dropped a letter to me at no charged.

I even spoke to a "Floor Manager, " who was even more rude than the galoot that answered the phone. I really would like to know, if anyone know's out there, if they can legally charge me for a "paid in full" letter.

The online inter net service keeps shutting/closing. This requires constant waiting for the service restart/resume.

I have been billed for a service that I never authorized. I am a victim of identity theft. I have never used Comcast services... ever.
Why would I order TV service in California when I can't afford the service for myself in my hometown of Wyoming, MI.
The person/persons responsible have used my social security number to
obtain these services and charge them to me.

Please look into this!

Account info - #[protected]-[protected]-00
Reference info - #[protected]
Balance due - $408.42

Thank you,
Steven Menzel

I closed my comcast account and brought the boxes back to them. I asked the girl that was helping me if i would have anything due and she said no. i told her i was moving and thats why i was closing the account. now i get a call from CPA (which at first i thought was some kind of identity theft scam) and they had all my info . i told the woman GABY i hadn't recieved anything from comcast or them so how would i know. i never got a comcast bill and they closed my online account when i closed it so i couldn't check online. This ### GABY literally laughed in my face! i could not believe it. she said just make a payment or it will effect your credit. she couldn't answer any of my question, ie when i could pay or how. i had to hang up on her because it was so unprofessional.

I ordered Comcast Cable TV on October 20th, that is 20 days ago. When I ordered it I was told that it would all be set up the next day. When the installer came, he ran a cable into the house and informed me that the cable coming to my house from the underground box was damaged and they would have to run another. The work was promised to be completed within 3 to 5 business days later. They said they had to get a construction permit from the city to run another cable underground. I have been waiting since. I have had three installer show up at my door and bring me the converter box without me being informed and without any prior scheduling request or setup, they could not finish the work because they said an underground cable needs to be run. I was also called by five or six different individuals from Comcast telling me they are in charge of my "case" and they promise followup. I was told Comcast is still waiting for my city office to sign off on the permit they submitted weeks ago. I called my city office and found out that no permit has ever been submitted, my street is cabled for Comcast. I keep calling Comcast three to four times a day and am not getting any callbacks or service.

With a new installation of cable TV and digital voice/phone service we have been put to a lot of inconvenience with no phone service now for 5 days. After multiple call from cell phones and even visiting the local office on Gude Drive, no one has cared to restore our service. There is no accountability or higher authority to supervise these lapses in service after all the advertising on the TV etc. This is just fooling people into getting the service without really having a system in place or any concern for how this may affect an employment situation.

i'm having the same problem with comcast and cps. i haven't had service from comcast in almost 4 years and due to this negative report on my credit it's keeping me from purchasing a new home.

Signed up for cable, internet, and home phone with Comcast a year ago. There hasn't been even a single month during which all three services worked. I've called the company at least 20 times and had at least 8 technicians/supervisors out. Things are still not fixed.

Their telemarketing group, however, seems to be world class: they call at least once a month trying to sell me additional services, despite the fact that I can't get COMCAST to actually provide the services for which I am already paying.

A COMPANY SIMPLY CAN'T BE THIS INEPT BY ACCIDENT. STEER CLEAR OF COMCAST! TEER CLEAR OF COMCAST!

I called Comcast in October 2009, had my services installed on October 21st which was a complete nightmare. The first guy could not locate the cable box for installation. He was there 30 mins and said he'd return the following day. no show, no call. After about 5 contractors got services up and running towards the end of November. I got an enormous bill that I wasn't expecting in January which was rec'd late. called on Jan 4th and made arrangements to pay on the 15th. Returned from work on the 6th. Disconnected all 3 services. Mad.

I've owned a little clothing store for 11 years, and just switched to comcast for my business phone and internet two months ago. we experienced our first 'outage' yesterday, when we were unable to run people's credit cards nor access our online security system for over four hours! when i explained to comcast that this situation puts my business in financial and physical danger - they did not find that reason enough to cancel my contract without me paying them $250 for installation (which was listed as free on my contract). i've told them that my employees are not safe without phone and video surveillance - and that i cannot afford to not be able to accept credit cards - especially as the holidays approach. they've been completly rude and apathetic about the safety concerns i have with them providing my phone and internet 'service'.

Any company that spawns entire websites devoted to consumer complaints about their customer service is a company to be avoided at all costs!

My experiences with Comcast have been atrocious and run the gamut of tech not keeping appointments; being lost in a round robin of voice mail until the system hangs up on me; having supervisors refuse to talk to me; having my email inaccessible (through the Comcast website!) almost 50% of the time; and having techs working from home who are only able to fix problems if they have a script concerning your problem in front of them.

Comcast does know about the enormity of the problem but they don't seem to be committed to spending any money to actually SOLVE the problems. If you read the newspapers you know that they do spend money "spinning" the customer service debacle but that's about it.

Pathetic, greedy corporate malfeasance. That is the Comcast definition of service. Caveat emptor!

STAY AS FAR AWAY FROM COMCAST AS YOU CAN. They are untimely, unorganized, and above all else, have the WORST customer service I have ever experienced. I initially planned on transferring my service to my new home. First, they were unable to locate my home on the system and continually told me that my address wasn't an actual home. After SEVERAL hours speaking with a customer representative on THREE different occasions I decided to just cancel my service with them. Each time I spoke with a rep. they told me they'd "personally look after this problem" and "call me back." Needless to say, NO REP called me back as promised, hence my follow up phone calls and re-explanation of my situation. This occurred two weeks into the billing cycle which I already paid for. So, upon canceling I then had to pull teeth to get my one month's worth of service credited and paid back to me since i didn't have service for a month. After several months from the initial cancellation to the account I finally received my check.

I cannot even begin to tell you how terrible their customer service is. If you're looking for great customer service, affordable prices, and reliable services...I would go with DIRECTV. Save you time, patience, and money and stay away from Comcast.

legally they can not send people to your door in Texas. the POS that showed up at our door saying he was there to take property to clear the debt was arrested.