Comcast / Xfinity
Reviews and Complaints

On 9/16/22, my girlfriend visited your Local Pompano Beach, FL Office to inquire about the service charges in her account. Due to language constraints, she contacted me to help with the translation. When I answered the call, I overheard the customer representative telling her in a rude manner to step aside so he can help other customers.

Once I explained her concerns, I noticed his tone of voice was not professional and answered my questions in a rude manner as well.

I asked him for other options to lower the bill and was advised to visit comcast.com for help. The customer representative failed to meet her needs and clearly showed no interest to resolve the issue at hand. Her concerns are still unresolved.

I also asked him to provide a copy of the current bill and was told that the printer was not working. When I asked him for his name, he just hung up. My girlfriend asked for his name to other employees and nobody seems to know his name.

This type of service and employee conduct is unacceptable, and should be investigated and elevated to the group supervisor for corrective actions on how to treat customers with respect.

Should you require additional information, please reply to this email. Thank you for your prompt attention to this matter.

I wanted to watch Sister Wives (a The Learning Channel Show) season 17, episode 1. When I went to the on demand menu and then went to Sister Wives, it wanted me to pay $1.99. I knew it is supposed to be free. I called Comcast and the woman I spoke with could not understand TLC when she asked what channel Sister Wives is on and kept thinking I was saying ELC. I kept saying “The Learning Channel” and she said she never heard of it. She asked what TV channel it is on on my TV and when I said, “55”, she said, “Oh, TLC”. She then said she could find no show on TLC called Sister Wives and asked if it’s called “The Sister Wives”. I said no. She then asked if it is a brand new show. This is after I have already told her multiple times I am trying to watch a season 17 episode. How can season 17 be a brand new show? I told her to never mind and I would go to the store in person.

When I got to the store, I was again asked what channel TLC is on my TV. I said channel 55. The girl then said no, it’s channel 452. I told her I have the basic starter service with channels 1-70, that NBC is channel 3, CBS is channel 13, ect. She said there is no such thing as channels 1-70. She said if my channels are not in the 400’s or 700’s I have an old box and need a new box. When I got home the new box looked exactly like and was the same model number as the old box. I changed it out, anyway. After the change, I still had the same channels. When I typed in 452 the screen went blank. I looked on-line for Comcast Xfinity TV channel line up in my area and sure enough, the channels are 1-70. The 400’s are HD channels and I don’t have HD.

I went to the On Demand menu, TV shows, by channel, TLC, then Sister Wives. Season 17 was not listed. I then went to On Demand, TV shows, Sister Wives. Season 17 was listed but it wanted me to pay $1.99. I then went to On Demand, search, Sister Wives and two different season 17 episode one SD listings appeared. When I clicked on the first one it asked for $1.99.When I clicked on the second one, it said free. I watched the episode for free.

When I took the old box back to Comcast Xfinity I reported that channels 1-70 do exist and the girl who helped me doesn’t know what she’s talking about. I reported that people are probably paying to watch On Demand shows that should be free, depending on which function in the On Demand menu you use and that they should notify corporate to correct this. I was told, “We don’t do that. You’ll have to call them”. 09/16/2022 7PM in Modesto, California

my modem had problems shutting dow had issues for a year with cabel here inn my home the manger got rude to me said no more call i came home from cancer sugery modm was shutting down tec support said modem shutting dow you need a tec that manger would not let me have a tec i was in medical need for inter net phone so coustmer sloution tried to get me a tec he sai nothing wrong there i will cancel all appoiments we had a lot of power outages had trouble . then tec suport on feb 14 went higher and put a complaint on him modem was changed on feb 14 every thing was great till a power outage on about aug 15 modem started acting up they changed it he has a grudge toward me from bed 14'22 he dad all my services taken from me on aug29,22 i need them have aletter from my dr i am not a trouble maker like he telling corprat i been a coustmer for 37 years please get me my srevices back i am even paid throug sept 30 even having a hard time getting my money back now they want to charge a early termation fee how can the whe he had this done to a 37 year coustmer in need for those service and you are the only provider in my town please help me soon i got medical isuses and he knows i have cancer

norman fasth [protected] i did not ask for tec visit i was told i need them from tec support why his he punishing me i only have a cell phone i need my services back for medical alert system thank you

On Wednesday, 08/31/22, I received a voicemail from phone number [protected], claiming to be Comcast XFinity with an offer to reduce my bill by 50%, and to call back at [protected] if interested. I called [protected] on Thursday 09/01/22, and spoke to someone named Sam. Sam explained the 50% off offer and said it would be valid for 2 years, and that I would have to pay 6 months in advance which would be $690.00. I said ok, how can I pay it. Sam said that the offer was sponsored by Target Stores, and as part of the promotion I would have to use Target Gift Cards to pay the $690.00. He said Target wants to know how shoppers are using their gift cards. I then told me all the places that sold the Target Gift Cards. I used a Virtual Visa card from Affirm to purchase the Target Gift Cards. I was to receive a $100.00 Gift card from Comcast XFinity if I completed the transaction within 2 hours. I went to Target and purchased 2 Target Gift Cards, one for $500.00, and one for $190.00. I was given an authorization number that I was to use when I returned and called Billing, [protected], with the gift card information. I called Billing and provided them with the gift card numbers. He said the Target’s Transaction System was down, and that I would have to go purchase two more Target Gift Cards. I refused to purchase more gift cards. I was threatened with the termination of all of my Comcast Xfinity services if I did not Go buy two more cards. They legitimize the offer because they somehow have access to Comcast Xfinity account information. I know this because they added a $115.00 credit to my account, which is half of my cable bill. I did not ever give them any of my account information, they already had access to it!

HI ROBERT,

Your refund has been approved

Good job, ROBERT.

We've checked out your returned device and it's in good condition, which means you'll be getting a refund.

View the details of your refund in the billing section of your Xfinity Mobile account.

I received this email, July 28th, 2022, stating I am due a refund on my mobile device, and it was in good state, and my refund would be processed, and I would get my money within 5 to 7 business days the lies still continue, Sept 3rd, 2022, after 9 calls and yes 9 process schedules and today I find out I'm only getting 495 dollars, but I paid 544 dollars. Unbelievable.

Xfinity rents very small cable boxes to its customers for $8.50 a month. This amounts to a little over $100 a year. I called the company on August 15, 2022 and spoke to a representative. I asked them if I could buy the boxes instead as I had 4 of them at the time. They informed me that they do not sell the boxes, but you can buy them on line. I bought the boxes on Ebay and called the company to have them activate them. When I called the person on the phone told me that they cannot activate the boxes unless I bring them to a store so that they can inventory the box. I told them I found this very odd because they do not own the boxes. I do. When I went to the store I was told they could not help me, which means I wasted a lot of my time and money. I was informed that you can stream Xfinity content using Roku or a Fire Stick.

I want to know why customers cannot buy these boxes. It is a huge ripoff. The biggest problem is that Xfinity is the only cable TV provider in my area.

Camera photo of this complaint is done for FCC: On 8/3/22 @ 7:30pm ESTt I spoke with your agent for at least an hour to lower my bill and we agreed upon my bill was to be $80.09 a month and after paying this August monthly charge of $95.76 auto pay he would credit $15.00 of it on my lower bill now to be $ 80.09 which would bring my September bill to $$65.09. When I went to make sure my new September bill was $65.09:I found you increased my bill instead to $111.63.

On 8/27/22 I called your customer service again this time I taped it too! I spoke at length to Any your representative and he assured me the above would be taken care of! Only the $15.00 Credit was applied not the new rate.

I was then forced, after two (2) lengthy calls as a long time customer, to go in and stop autopay since your company cannot seem to correct your mistakes on bills. When my bill shows the correct September billing that should be $65.09:I will pay it!

Please have upper management informed.

Barbara Selig

1107 Walton Way

Roswell, GA

Ph: [protected]

email: [protected]@yahoo.com

Xfinity has allowed someone to redirect my connection to the internet through there modem/router. This has been happening for 4 years now and through this they whomever they are have gained access to all of my devices and they have been taking pictures of me and off loading them as well as videoing me and receding me I have no privacy in my home and I don’t know what to do can you help me?

Ed Morkal

[protected]

I foolishly thought I could get a free government phone service thru QLink, well after I cancelled my Xfinity account made the last payment on my phone switched my number to QLink, it was deemed my Motorola phone was not compatible to their sim card, and would I like to have them send me a niew free phone. This was 8/25. Livid, I told them no, I want nothing to do with them and their free phone. So, I put my xfinity sim card back in the phone, and tried to get my cell reinstated with my old number. Oh. no can do, your phone is incompatable now. I just paid the last payment! I'm doing this from my laptop because I have NO phone. Since then it has been a nightmare with Xfinity. The bottom line is they convinced me to get a new phone, I would be able to keep my old phone number, That is the only way I was told, also they promised I would have my new phone on my doorstep 8/27. @ agents promised me that date. I would not have ordered the phone if I didn't get it then, I do not have a car, but I would have found a way to get to Walmart to get a compatable phone. Well, here it is the 8/29, and I still don't have a phone. My FedEx tracking said delivery 8/30! I contacted your agents to complain, and was told thar must be an error with FedEx. No phone yesterday 8/28. When I got home I began to find out where my phone was. I went cray trying to find out by your stupid bots on your website. It is a terrible website. 2X I was cut off after almost getting an answer. I was doing this for 3hrs. No answer, no satisfaction, no freakin phone. I gave up about 3am this morning. FedEx still says 8/30. So what's the answer Xfinity? Where's my phone? Was I sold a bag of goods? Was I lied to by your employees?Was I driven crazy by your inane Help-Line? Yes, Yes, and Yes. If I get this elusive phone tomorrow, that would be I was without a phone for 5+days. Because I was lied to. I need a phone for work. How do you explain my treatment? I have not been able to speak to a human because I have no phone, so don't recommed I phone your 800 number. I am so pissed at Xfinity, I would switch right now if I didn't need that phone. But I will speak ill-will of your company to whoever will listen, and a call to BBB. You suck

I got a bill of $188.86. My monthly charge is only $89 a month. The statement of the over due and charge that I have already paid. I am unable to talk to any lived person customer service. I need to talk to someone in person to get this problem be corrected.

I have been your customers for many years with no problem on my account.

I am thinking of switch to another service if I am unable to get help I needed from you.

My land line number is [protected]. Please call me as soon as possible

My step-daughter contacted Xfinity almost a month ago to obtain service. The company has scheduled an appointment 3 different times to come to our house and run the cable necessary for the connection. Only once have they actually shown up. The crew said they could not complete set up because they needed another crew (?) to assist. So they left without completing the hookup. The other 2 times the company has cancelled the scheduled appointment with short notice. The last appointment was Friday, August 26, between 1 pm & 3pm. I waited all day for the 1pm appointment only to receive a voicemail from Xfinity saying the appointment was cancelled. Never an explanation or apology. Only saying they would reschedule.

So we have been without internet, TV & house phone since moving in. Internet is especially important since I have a son, who is critically ill, in the hospital in Orlando (which is 1 1/2 hr drive each way) & the paperwork is overwhelming. I rely on the internet for emails to and from the hospital staff, to stay in contact with providers and insurance companies, and stay in contact with family members. The delay caused by Xfinity has been a big inconvenience. Xfinity has rescheduled for August 30.

Today, 8/26/2022 I just finished yet another call with Comcast. My bill has exploded even though I've called them 2 other times in the past 30 days to understand what is going on.

Now, I understand that a "promotion package" that I was on has since expired and they no longer sell 400Mbps/month for internet service. And all other options are higher, even if I downgrade the Mbps/month.

Still, they want to hold me responsible for the exploded costs even though I've tried speaking to them about this now 3 times in 30 days.

However, this took 1 hour 7 minutes to get the answers. During this time, I was offered: $60/month, $20/month, then $58/month, then $55/month. Ultimately, I was offered either $80 or $85/month where the same services on their website were for either $70 or $75/month. Why the price increase of nearly 15% by phone relative to their website when their interest is to keep a customer? oh, yeah, because there's no fiber option where I live in this major metro, Denver. No Google Fiber. No AT&T Fiber.

Oh, and when I tried to come back to the agent on how she came up with a $20/mo. package, she then said that I didn't qualify because it was for spanish language stations. So, I spoke to her in Spanish and then she "clarified" that the $20 was actually just an "add-on" to the other higher cost options she was pitching. Once again, deceptive and changing her story.

She even got angry when I kept asking for "options". She insisted that she had already picked out the best package for me and refused repeatedly to give me options. Only after one hour did she finally tell the me price of the 300Mbps package vs. the 600 Mbps package.

Over and over again I was frustrated by the agent in my attempts to get her to walk through the math apples to apples. She repeatedly obfuscated the situation with an apples and oranges discussion. I have an MBA. I'm no idiot. Or so I thought until I realized that I spent over and hour on this most recent call and further made 2 other calls to them in the past 30 days.

Why is it so hard to find honest people/answers from Comcast? Why is it so hard to get honest service/products from Comcast?

And I am further disgusted by the agent's coercive control tactics of attempting to wear me down all the while increasing the price of offers relative to the beginning of the call.

I contacted Comcast in Florence Alabama in December 2021 about moving my service to my New Home that was still under Construction. They insisted I wait until the Home was 100% complete. Once my home was completed, I was told that my address does not qualify for for installation. I am between two properties that have had Comcast Service. I am in desperate need of Fiber Optic Service because I work from home. I may loose my job. Before telling me my address did not qualify, I was told that I would have to pay for part of the ground installation equipment. I have been a Customer for over 15 years.

Dear Tom

I am writing because I am concerned, frustration and confused at what to do. I am 73 years old tired of fighting, have a limited income and have a bill of over 200.00 per month. The sad part is that its only if I am lucky, I have service 2 weeks out of the month. Presently to change channels I must do a reboot. One TV has been destroyed and I am afraid for the one I have left.

Normally, the major problems come after a storm. (Like the loss of one TV). The tech could not get the HM channel therefore, I am on some kind of AV with a lot of cords. Every time they come it requires work on box or check box outside. Every time I call tech support, I must go through the prompts for a couple of days before I can finally speak to a tech. One time they were people who scared me – saying the cable was disconnected and they could not do anything without my bank information.

Also, there is an 80.00-dollar charge for a tech. One time the internet went out added to that I am still paying for cable on a tv that does not work. They say I must return the box. Since COVID I have been unable to go out because I cannot tolerate a mask for long periods of time. Plus, I have difficulty walking. I do not have a printer to print out mailing label. Lastly, the promos offered makes help unavailable for people with certain income. This is not fair – because we spent our life working and paying – no help for meds, food and rent are available to us.

I am confused what should I do. I am alone, my TV and computer are my only company.

This happened in August 17, 2022. My share data is off, I am using WiFi while at home and I am showing my data is being used. Why is this happening? Your India Customer service is not helpful. They have no clue what I am taking about. Shame that you are employing people who have no idea about this service. Also, I have not used all my data last billing cycle, why isn't it carry forward to the new cycle.

I was told that my internet bill would only go up $10.00 after the promotional period was over. It has gone up $18.01. Below is the following email I got from an Xfinity sales person:

State of California is raising the fees to Comcast Which Comcast is passing down to customer

I can re package you at the end of the promo period

But you rate for your Xfinity Internet will only raise 10$

The state fees and taxes are out of my control

I can apply a 10$ Credit to your account this month for any inconvenience this has caused you

I have contact them and they give me a one time credit of $10.00, but will not honor what their sales employee told me. This is not right and reflects very badly on Xfinity.

We had our line cut a little over 3 months ago and had it restored a few days later. After the technician came out he laid the line above ground and had it scheduled to be buried. Flash forward 3 months later the cable is still above ground and during that time made mowing extremely difficult. Well last week, it was not so fortunate and it got cut. I have been trying to get it restored and I keep getting the run around on when they plan on restoring my service and to bury the line.

I have been a customer of Xfinity Mobile for 5 or 6 yrs now, making NO changes or agreeing to any changes to my account since I became a customer. I should be under the original agreement that was offered when I first became a customer. Recently I have had multiple issues with my data and signal service since the cellular industry is upgrading to 5g and moving away from 3g and lte services. This is very inconvenient but somewhat understandable due to the upgrading of towers to 5g. However, I am now getting emails from Xfinity mobile saying I am nearing my 20g data threshold and my data availability will be reduced until the next billing cycle starts. This is not what was offered to me when I became a customer and my data is NOT supposed to be reduced regardless of the amount of data I use or the fact they implemented these changes after I became a customer and acquired their service based on the fact that there would be NO data reductions .I depend on my data plan because I work on the road and need to access my data plan on a regular basis. A reduction in Data availability is a large inconvenience to me and is UNACCEPTABLE base on the fact this is not what was part of my service agreement when I became a customer. XFINITY IS GOING TO LOSE A LONG-STANDING CUSTOMER DUE TO THE FACT THEY ARE NOT AND WILL NOT HONOR THE ORIGINAL SERVICE AGREEMENT.

My family and I have had xfinity for a year. The entire year we had the bill paid on time, if not before and the full amount. We ended up having to move and we unfortunately could not transfer the security system because the landlord wouldn’t allow it. We ended up getting a $600 bill due to that. I was paying little by little every week. Then lost my job and was unemployed for a month. The bill has not even been over due for a month, yet they are turning off our services, despite saying a week ago they wouldn’t. We have screenshots to prove that. They are also claiming we have not had $0 balance in the whole year we’ve had them, which is a lie. We have proof that they have been on time and there has been $0 minus July and now. It will be fully paid off next week and we will never have anything to do with xfinity again.

Also I was told by trustworthy men in the military that the modem was way out of date! Twice I ordered a better secure modem and it never made it to our house!

Then a phony rep called me on the 4th of july saying “i’m sure you want your money back for the modem you never received?”

Instead of insuring the delivery of the modem “she” wanted me to just forget about it and get my money back. Is this some deep state company that spies illegally? Looks that way. Your team came in my yard to put special apparatus on the pole so my neighbors could monitor us? Who stole the modems or stopped them?

Account of robert l cohen & daughter samantha cohen

Address: 15076 mclain ave allen park, mi 48101

Call [protected]

I want a corporate security person to contact us at once!

[protected].