Motorola
Reviews and Complaints

Fantastic phone out of the box, was so impressed over the ever so boring Iphone except for the fact the screen broke with no abuse within the first 4 months. Dealing with Motorola Canada the device was sent to a 3rd party repair service where they deemed the screen broke and not covered under repair. YES, the screen is broken due to stress cracks at the hinge and they want $600 to repair an issue they know is a problem on a 4 month old phone. Seems next to impossible to get an upper management contact and was told by a technician at Motorola basically he understands and was sorry but thats their policy. This is a very entertaining phone but how do i promote Motorola given these terms, its wrong and the principle of being taken wont allow me to do so. It would be great to speak with someone in upper management about this issue and find a resolution before sharing this story on every platform possible as its not right.

Purchase two Moto G Power 2022 phone one in Jul 2022 and the other in August 2022 and expected to get two years of updates. I now understand that updates for the phone run out in November 2023. They did an update to Android 12, which has many problems that all most makes the current phone unusable for me. The I live in a remote area and the Wi-Fi content for the phone does not work in Android 12. I like the phones but customer support sucks, they want me to buy a new phone when I should have got two years of updates.

Yesterday my phone experienced a lockdown, I was unable to use it, I could not get my icons to work, every time I would click on an icon a green box would outline the icon and would not allow it to open, I went to the web site to see if there was a way to fix my problem and it suggested I turn it off which I did on numerous occasion which did no good as it would turn right back on, so I removed the back cover to remove the battery in order to shut it down completely as I was doing so the battery sparked like you lite a roman candle and then caught fire, it melted everything and burnt a hole in my linoleum I was able to remove it to the sink and put water on it to extinguish, the fire, my question to you is, is this normal or did I do something wrong,

I purchased a cellphone from them last year. I had to return it within a month. I was warned not to purchase a phone directly from a company. I should purchase it from my provider. I should have listened. Motorola sent a replacement and I have had nothing but problems. I changed settings regularly. — like the ringtones for contacts, my duo app from my job, apps on my desktop (on the phone) etc. y. I had a moto before and other cells, but none of them have caused me as many problems. Battery drains more than often any other phone. I've contacted the support help desk and they tell me to try different settings. Nothing works. I'm done with Moto. I intend to share my experience with the BBB as well.

Ten days ago I stopped receiving my primary emails on my phone. I went to my provider ( T-mobile) spent over one hour and they said to get with my email provider ( comcast ) spent time with them and they said it looked like a problem with the icon on my phone. Called Motorola and a girl named Kim ( I think ) was very willing to help but could not. She got me in touch with level 2 tech support and that guy said he was not allowed to get into my email and said he could not help and left it at that! I never asked for him to go into my email. I told him that up to 10 days ago everything was fine but now for some reason the phone will not recognize/allow my primary account. I have spent all day trying to get answers. PLEASE help. Thank you very much.

William Stewart

[protected]

[protected]@comcast.net ( primary)

[protected]@gmail.com ( secondary)

Last night, my phone was charging on my dining room table when it suddenly started sizzling and smoking. Within seconds, the house was full of smoke, and my solid oak dining room table was left with a large burn mark. I would like to have someone contact me to resolve this issue without having to contact an attorney. This could have been a very dangerous situation, and as it is I will have to purchase a new phone and have my dining room table refinished. My email address is [protected]@bellsouth.net.

On 6/10/2022 my moto edge 20

Show charging in battery icon but not change and at night it's completely sweet Hoff so I give Motorola service center Navsari on 7/10/2022 today 20/10 /2022 I ask for my mobile but not responding and answer me when mobile repair we will call you. Dont call or visit

It's do many but not repair or replace

My mobile under warranty.

Photos attached are of the letter I received from Motorola in response to their investigation regarding phone that spontaneously combusted.

The malformations and ‘disturbance’ of housing and display are either a result of the extreme heat while the device was on fire or as it dropped into my metal kitchen sink, twice. I was in my living room when I heard a ‘sizzling’ sound coming from the kitchen. By the time I got to it the entire kitchen was filled with white smoke. I fumbled around for something to grab the phone and came upon tongs – hence the depression and . I had to try a number of times to get a hold of the phone, clenching it and dropping it, then finally squeezing it and dropping it into the sink. By this time I’d breathed in the smoke and was coughing and blinded.

The device came apart when dropped into the sink. Once smoke cleared and pieces cooled, I stacked them together as put them into the box as I corresponded with Motorola.

So, the device was never tampered with. It spontaneously combusted. Any disturbance to the components mentioned are a result of combustion/tongs/dropping it into the sink.

RAZR external screen looses functionality easily, & repair is as costly as replacement - only to have another failing external screen.

I dropped the 1st one (twice), a week later the external screen stopped working. I bought another, this time attaching a coiled tether. After a month or so, for some unknown reason, the external screen bled patches & died.

Yesterday My modem's 5G stopped working. Today being Monday called motorola to fix the problem. No access by phone. Modem does not have 5G access available on modem. Just stopped working. Spent 4 hours contacting them and put on hold. They have hung up the phone on each and every call.

They photos below shows me waiting on the phone and did not get any response.

I ordered Motrola edge 30 from Flipkart and it got delivered on 31-04-2022. It was working fine, but after 4 days power button got jammed and not able lock and unlock my phone. I contacted Flipkart but I am not satisfied with their response. They were keep rescheduling meetings over and over.

we have bought motorola g52 phone yesterday from flipkart but we are facing so many problem.

1. when we switch app one to another phone screen is blacked out.

2. phone have heat issue.

I purchased a Moto G Power in Nov 2021. In March 2022 it stopped receiving texts from anyone outside of my contacts. I contacted by service provider first and then contacted Motorola support. After running through a few things, I was told to send my phone in for repair. A few days later, I got an email that they had found water damage and the warranty was voided. They sent a picture showing a small amount of green corrosion on the external portion of the charging port. There was nothing on the inside of the phone. Well, it is an open port and there is this thing called humidity. I wasn't having any trouble charging, and there is plenty of info in the web about how to polish the charging port to remove common corrosion if you do. Also, the charging port had nothing to do with the problem I reported and for which the phone was being serviced. Motorola never even started on that issue. Maybe they never intended to. I tried to reason with them, but it was no use. The EXTERNAL portions of the phone are going to come in contact with humidity and rain. How can they use this as a reason to void the warranty when they do not provide a waterproof port over the charging

Sent my cell phone to motorola to get repaired. It had been hacked. They sent back a video. Said my phone was bent. It is a 4-month-old phone still under warranty. They said they will not do anything because it is bent. The phone was sold to us new like that. And what little bend it has does not have anything to do with being locked up! They did nothing and sent me back the same phone locked up! They did not back up their warranty! They did not unlock the phone!

I purchased my cell phone in September 2021 and I have been unable to permanently remove the Lady that talk back. Numerous trips to Boost mobile to get my phone back working . I was informed that this feature cannot be disabled. I want compensation for my anxiety and non usage of this product. I have been traveling and unable to use my phone while lost. This phone is worthless