Brightstar Device Protect
Reviews and Complaints

I had an unfortunate experience with Brightstar Device Protect and wanted to share my thoughts with potential customers. I had purchased a phone worth $1500 and decided to get insurance from Brightstar to protect my investment. However, when I needed to file a claim, I faced numerous obstacles.

Despite submitting the official lease agreement three times, the company continued to reject it, citing different reasons each time. The last customer service representative I spoke with informed me that I needed to upload an official lease agreement issued by the government. However, the form I had provided had been duly signed by both parties, making it a valid and authentic document.

In addition to the lease agreement, I also provided my driver's license as proof of my address. Despite providing all the necessary documentation, the company continued to give me the run-around, citing one issue or another.

While I had paid the insurance amount without any trouble whatsoever, the same could not be said about dealing with the company. I found the customer support to be very unhelpful and the entire experience was incredibly frustrating.

As someone who has invested significant funds in my phone, it was a stressful experience to lose it. However, dealing with Brightstar Device Protect only made things worse. Given my experience, I would not recommend getting insurance from them to anyone.

This company is the worst I've ever dealt with. They take my $7 every month and then charge me a whopping $175 plus tax to file a claim on a lost phone. And what do I get in return? A reconditioned phone that's locked to a network that's not even with my carrier! It's bad enough that I had to go through the grief and hassle of losing my phone and all the important stuff on it, but then I had to spend several days and hours going back and forth with my carrier and Apple after Likewize (formerly Brightstar) told me they couldn't help me in getting the phone unlocked. How convenient that they don't refund you your money. They believe that it's better business practices to not give you the choice of a refund and to send you another refurbished replacement phone that you have no guarantee will work when you get it or will not have any issues eventually. THEY DON'T CHECK THESE PHONES BEFORE THEY SEND THEM TO YOU!

I strongly advise you not to waste your money on these phone protection plans! If you're thinking of canceling your plan, don't bother filing a claim and spend your money on a new phone instead! It's just not worth the hassle and frustration. I hope this review helps someone out there avoid the same mistake I made.

Looking for an insurance company to protect your device? Brightstar Device Protect should not be considered as an option. This company provides awful services to its clients. After I sent my device to be fixed, I waited for 7 days to receive a new device, as they could not fix it. However, what I received was a used phone in a small shoebox, which had scratches on the screen. The address was terribly taped on the front of the box, and there was no letter or explanation inside.

Feeling frustrated, I called them immediately and what I heard from their representative was even more frustrating. They confirmed that the IMEI number of the phone I received was different from the one I sent in. However, the representative insisted that the phone was repaired and it was mine. I had to dispute and clarify the issue seven times but without success. It was only after the seventh call that someone finally gave me an explanation.

I was informed that the company had repaired the motherboard, and that was why the IMEI number had changed. However, I did not believe it as the received phone had scratches, and I never removed the screen protector since I bought the device new six months prior. It was undoubtedly not my phone!

Despite my situation, Brightstar Device Protect was not willing to help or rectify their mistake, adding insult to injury. It turned out that I had to pay a $200 deductible, and my phone was now beyond repair, which ultimately led me to the conclusion that I was given a refurbished old phone instead of a new one.

In conclusion, I would not recommend Brightstar Device Protect, as they are deceitful and provide poor services. Do not take the risk of getting stuck in a similar situation, always opt for an AppleCare as it is the most reliable option.

My personal Brightstar Device Protect story is one that I won't easily forget. I sent in my phone on December 22nd for a repair of the screen, as all other components were functioning properly. I was then charged $154 for the repair. Fast forward two weeks and I received the unfortunate news that my phone was unable to be fixed. To add insult to injury, I was told that not only would I not receive a refund, but I also couldn't have my original phone returned to me.

My experience with their system and customer service support was simply horrific. Brightstar really dropped the ball on communication, giving me no information until it was too late and they had already received my phone and money. And if that wasn't bad enough, their customer service representatives just made excuses instead of taking proper accountability.

My biggest gripe is how they expect each and every one of their customers to read a 27-page policy, instead of being transparent and honest with them from the beginning. When they told me that my phone was "unfixable," I was even more baffled by the fact that they refused to return it to me. I could have easily taken it to a reputable repair facility that would have known what to do, but instead, I was left with nothing but a bad taste in my mouth.

17 days later, I finally received a "loan" device, which just added insult to injury. All of my photos, contacts, and passwords that were saved on my original phone are now gone forever, which is honestly miserable. The fact that Brightstar refuses to return my phone is unacceptable.

This has undeniably been one of the worst experiences that I have ever had, and I highly advise any phone owners to avoid Brightstar Device Protect at all costs. You are much better off visiting a local repair shop, as this company is just disgusting.

I recently had an experience with Brightstar Device Protect and unfortunately it was not a positive one. When I received my new phone, the shipping label was incorrect which resulted in some confusion when I attempted to send it back. I received an email stating that I would need to pay $125.00 because they had not received my phone. This concerned me and I reached out to their customer service team who told me that someone would be in touch within two days. However, this did not happen, and I was left to follow up again. Unfortunately, I was provided with the same response.

After two months, I finally received my phone in the mail, but it had been held up due to an issue with the shipping label. I contacted Brightstar Device Protect again and was met with resistance. They seemed to suggest that the situation was my fault and there was nothing they could do, as it had been over 45 days since the initial issue. I couldn't believe it. I was not at fault for the shipping label error, yet I was left with the bill? It was frustrating and disheartening, as I had essentially paid for a phone replacement that should have been unnecessary.

Overall, I am very disappointed with my experience with Brightstar Device Protect. It was incredibly frustrating to have to deal with such an issue, and it felt like the customer service team were not willing to take any responsibility for the mistakes that happened. I would approach this company with caution if you are considering using them.

I would like to share my experience with Brightstar Device Protect, a company I have been using for years for my device protection needs. Recently, I purchased a brand new iPhone in June and unfortunately, the back glass broke in August. I contacted the company and was informed that I had to pay $175.00 plus tax to get a replacement phone, which I took as a new phone, but to my dismay, I later found out that it was actually a refurbished phone which was not up to my expectations.

The refurbished phone I received was not functioning correctly, and despite charging it every day, I found that I still had to charge it frequently. Additionally, people I spoke to couldn't hear me unless I put the phone on speaker, which was highly frustrating. I contacted the company to report these issues and to my disappointment, I was offered nothing more than to send the phone back to them so that they could repair it. This was not a viable solution for me since the phone was my only means of communication.

I spent several minutes on hold hoping to speak with a supervisor, only to be disconnected from the call abruptly. I found this experience to be unacceptable, especially considering that I had been paying for Brightstar Device Protect services for years. In hindsight, I regret not just going to the Apple store to repair my phone since I feel like I was taken advantage of by this company.

I would caution anyone considering using Brightstar Device Protect to think twice. Based on my experience, I believe that they are not living up to their promises or expectations, and that they may be engaging in fraudulent business practices. I would advise anyone seeking device protection services to thoroughly research the company before signing up, so as not to fall victim to similar unpleasant surprises.

Brightstar Device Protect is an insurance and protection service that offers coverage for electronic devices. Unfortunately, this company has not provided satisfactory services as it has led to several issues faced by the customers. One of the customers has reported that it took 5 days for the company to send their granddaughter's phone, which was already not in working condition. It is highly unacceptable that the company took another month to replace the defunct phone, causing inconvenience and frustration to the customer.

Another customer had an unfortunate incident where they dropped their phone in a lake. Despite the incident being covered under their policy, the customer has been waiting for 13 days to receive their phone. Due to the Holiday, there is a potential delay of another 5 days in the delivery of the phone. This kind of delay seems unreasonable and insensitive on the part of the company. Although the company claims that the claim was approved and the deductible paid, they have been asking for repetitive private information, which raises questions about the confidentiality of their process.

The customer suspects that the company is deliberately stalling and attempting to withhold their phone. It is an alarming situation for the customer to disclose their private information multiple times. It is also surprising that the company could not confirm the validity of the information provided. Such a careless approach can lead to data breaches, which could further deteriorate the company's reputation.

Additionally, the customer is concerned that they might receive a broken phone just like their granddaughter did. It can be frustrating for customers to pay for premium services and receive inferior quality products in return. Such issues may lead to an enormous loss of trust in the company.

In conclusion, Brightstar Device Protect seems to have failed in providing adequate support and customer service to its clients. Their incompetence and delayed processes have caused great inconvenience and frustration to many customers. Therefore, the company needs to prioritize its customer's satisfaction and improve its services and processes dramatically.

When it comes to device protection, we want to be able to rely on our chosen company to provide us with a hassle-free experience. Unfortunately, this doesn't seem to be the case with Brightstar Device Protect. Their website promises to offer coverage for all of life's "oops moments," but it seems that the company goes out of their way to make the claims process as difficult as possible.

One user shared their experience with Brightstar Device Protect, explaining that they had to endure countless administrative roadblocks just to get their claim approved. The user first reached out to Brightstar on February 28th for a broken screen on their device, but didn't receive approval for repairs until January 14th - a full 10 months later!

During this time, the user had to endure no less than 6 phone calls, multiple emails, and 3 requests for a supervisor. Each call seemed to be met with the same company line - "Your request is being reviewed. Try calling back in two to three business days." Instead of helpful support, every call back was met with another roadblock.

This user had been a loyal Rogers Wireless customer for over 15 years, but this experience has made them seriously consider switching to a different cellphone provider. It's understandable how frustrating it can be to deal with a company that doesn't seem to value their customers, and this user's review serves as a red flag to anyone considering Brightstar Device Protect for their device protection needs.

My experience with Brightstar Device Protect has been quite frustrating and unpleasant. Though I acquired their services to protect my iPhone from unforeseen damages, when the time came for a claim, it turned out to be a daunting task. I had water damage on my iPhone, and I immediately filed a claim with Brightstar Protect. The claims process started, and I was asked to provide documents at each step. I diligently complied with their requests, and despite the documentation constantly being submitted (which took two days each time), I was told repeatedly that the next step would be the final one. This, however, turned out to be misleading because at every point, a new set of requirements were requested.

In the end, I was asked for some documents I didn't have, like car insurance, gas bill, trash bill, water bill, and cable bill, which I found bizarre because those were never mentioned before. I was then informed that my replacement phone couldn't be approved due to verification issues of my address, even though I had provided my driver's license, lease agreement, wireless, and internet bills as requested earlier.

The agents I spoke to on the phone were unhelpful, and despite my numerous pleas, they stuck to the company's script and reiterated the same course of action repeatedly. In retrospect, I felt like I was being gaslit, and it was extremely frustrating. In hindsight, I wouldn't recommend their services to anyone because I paid for a service that, in the end, proved to be a complete waste of my resources. It's indeed a ripoff!

If you're considering obtaining a protection plan for your mobile device, I urge you to avoid Brightstar Device Protect at all costs. I recently had to file a claim for my iPhone 11 Pro because the back glass had been shattered. Despite having paid into their protection plan for an undetermined amount of time, I was beyond disappointed to learn that they could not repair my device on the same day. Instead, I had to wait two weeks for the repairs to be made.
To add insult to injury, I was also informed that I would need to fork over $175 for the repairs, plus tax, on top of the $13 per month that I've been paying for coverage. Honestly, this was already an outrageous amount to ask for something that's already been paid for monthly, but I simply couldn't go that long without having a phone.
Opting to get a replacement phone, I was shocked when I was informed that the "refurbished" device I would be receiving cost me a whopping $452. Despite only having a crack in the back, I felt that there was no choice at that point.
After all this, I am now in the process of filing a claim with the Better Business Bureau, since I'm convinced that this company is being fraudulent and taking advantage of innocent customers. My experience with Brightstarprotect had been nothing short of a nightmare, and I'd advise anyone reading this to steer clear from this company.
In contrast, I'm not familiar with Apple Care, but I can confidently conclude that nothing can be worse than the subpar service and ludicrous fees of Brightstar Device Protect.

I recently opted for phone insurance with Brightstar Device Protect and made four payments towards my premium. Unfortunately, I had to file a claim and was charged a $50 deductible to have my phone replaced. However, the refurbished phone that was sent to me had a line straight down the screen. Upon informing the team, they sent me another phone which crashed right after updating it.

As a result, I'm now stuck with a phone that I can't activate or use due to the aforementioned issues. This is highly frustrating, and I would caution others about using this service, as it has been an unpleasant experience so far. Despite my situation, the team refuses to replace my phone and is insisting that I still have phone insurance. I was also informed that I couldn't make two claims, which is absurd because it would still fall under the same claim due to the defective condition of the initial phone.

Upon researching the company online, I've noticed that they have a one-star rating on various platforms. If given the chance, I wouldn't rate them at all! I am completely disappointed in the service that I received and would caution anybody about utilizing this service. In my opinion, they are unscrupulous individuals who don't practice ethical business methods, and therefore don't deserve your patronage.

If you're considering enrolling in Brightstar Device Protect to protect your mobile device, you might want to think twice. Based on my experience, this service is not worth the money and may actually cause you a great deal of trouble.

Recently, I misplaced my phone and suspected that it had been stolen, so I decided to take advantage of Brightstar's replacement device option. I paid them $452.00 for a replacement device, but shortly after I received it, I found my original phone. This is where my troubles with Brightstar began.

When I tried to return the replacement device, I was given incomplete and incorrect information which led to my phone service being blocked by Brightstar. As it stands, it will be 20 days before my phone is unblocked and I am able to use it again. I am a business owner, and I depend on my phone service to stay connected with my clients. Being denied access to my business phone for 25 days has been a huge inconvenience and it's cost me valuable time and money.

What's even more frustrating is that I have been paying Brightstar $13.00 a month for protection for many years. Additionally, I have been a customer of Rogers for over 20 years, with a monthly bill of $400.00. Despite all this, Brightstar could not provide me with competent assistance, nor could they ensure that my phone service would not be interrupted.

All in all, my experience with Brightstar Device Protect has been unacceptable. Their service was a waste of money, time, and effort, and I would not recommend anyone enroll in it if they value their time and sanity.

I recently had a less-than-satisfactory experience with Brightstar Device Protect, the phone insurance offered by Boost Mobile (brightstarprotect.com). While I did have the insurance to cover my phone, I was surprised to learn that there was a $21.20 deductible that I was required to pay. Despite this, I proceeded with the process of obtaining a replacement device and was told by a representative to reject the delivery when it arrived and to call back once I had a verified tracking number. I was promised a refund of my deductible once this was done.

As promised, I returned the replacement phone and contacted Brightstar to update them with my tracking information, but things didn't go as smoothly as I hoped. I was given a deadline to provide my deductible 'right away', which I did, but when the promised refund never arrived, I called again to follow up. I was informed that a gift card was being sent my way instead, but was not offered an explanation for the change in terms nor given any information about when I could expect to receive it.

My frustration was compounded by the fact that the representative I spoke to was dismissive of my concerns and refused to escalate my call. Overall, I was disappointed by the experience and would not recommend the Brightstar Device Protect insurance to anyone with a Boost Mobile phone. It comes across as just another sneaky way to take your money month-to-month with little guarantee of quality service or support.