Elite Mobile South Africa
Reviews and Complaints

It was started as just an update of a contract that you can pay less for, but at the end of the day with all the extras its more than the old contract. I do not appreciate to be done in like this and request immediate termination of said contract update. I am also putting a stop on my account regarding this. As an old Vodacom Customer, this is as low as it can go to [censored] people out of their hard-earned money. Will confer with Vodacom as well regarding handing my info out to you guys.

Agent from 'vodacom' called me and offered a better deal then what I'm getting from my contract. Asked agent if I would still pay the same amount if I agree to migrate to the new tariff. Agent advised me that my installment would still be the same. I agreed to the migration. When the invoice came for the new month I was charged more money. I called vodacom to inquire about the charges and they told me the tariff I migrated to was more expensive hence the higher bill. I was advise ld that Agent who called me was from elite mobile and they gave me the contact number. I called elite mobile on the 17th of July, advised them of what I was told by Agent and laid a complaint. Agent who was assisting me logged a complaint and said I wiyld receive feedback. 2 weeks later and no feedback so I called them again where I was told the Agent who logged the complaint would call me to give me feedback and I'm still waiting.

Elite mobile is scamming unsuspecting people. I got a call from them explaining my current contract is no longer offered by Vodacom, and that they would put me on a new cheaper contract. They said the benefit would be I pay less and get more monthly data. I agreed

A few days later, the courier company delivered a phone, which I signed for. Being confused I phoned customer care to query what was going on. I was told I had upgraded and entered a new 24 month contract, which came with a phone. I told them that, that is not what I agreed to and want to cancel the new contract and return the phone they sent. They agreed

The next two months was a nightmare of phone calls and back and forth trying to get the courier company to collect the phone so they could cancel the contract. The customer care was rude and accusatory. It reminded me of tactics used by the church of scientology to pressure people into submitting. We have still not sorted this issue and they have still not fetched the phone

Upon a bit of further investigation, it turns out my initial contract is still being offered and was not discontinued as I was told

Criminals

I am a Vodacom contract customer who was contacted by Elite mobile to migrate my SMS's on my existing package to more data with no extra charges.

I get my June bill and it's double. I've lodged a complaint to both Vodacom and Elite who have advised their agent was compliant. I kept asking her if I'd be charged more and she said no.

They do not want to pass me a credit of which I really need.

Ticket Ref 4043756

I was contacted by Kiara Jagganh from Elite Mobile during April to tell me that I can save on the contracts that I have with Vodacom. Saving of almost R200.00 which might not seem much, but it would have help me. I was promised copies of the contracts. At the End of May an amount of almost R900.00 more was deducted from my account and only when the debit order went through, I received my updated contracts. I logged a call with Elite Mobile and they said they would listen to the recordings. I phone several times and was told that I would be refund an amount of R4400 before the next debit order. Nothing happended and when I phone in [protected] to ask about the refund, the line manager said that it won't be refunded, put me on hold and never returned to my call. I received a sms from vodacom stating the there was a price error with my June bill and will be fixed

Ref from Elite mobile 3964667

On the 28.02.2023, a person by the name of Aldwin called me for an upgrade. He said I'll get a cellphone free anda airtime for R139 monthly. Another upgrate for R129 free mobile router and data. He said a once off upgrade fee of R179 will be deducted from my bank account as our agreement and also R150 also once off for the other contract. I even asked him several times that there will be no chsnge after, he said no. Now R179 is being deducted monthly. I've been scammed by this Aldwin. Please stop the R179

Elite Mobile called me to reduce my monthly payments on my cellphone contracts by making changes on my plan so I went along with the changes and it was explained to me how much money I was gonna safe,I calculatedabout R600 less each month but,a week after the call my monthly payment was R4980 instead of the R3200 I used to pay. I called them back to cancel the changes but I then had to pay a penalty fee and still pay R4980 for that month.

Elite Mobile promised me cellphone contract and made me sign up for Value Added Services. I never received the cellphone contract but they went ahead with deducting for the so-called value added.

I believe it is wrong to promise something and not deliver but sneak other services in the guise as services bundle. I have corresponded with them to no success

Dear Sir/Madam

The above refers,

We act on behalf of Mr Nqcubuka (our client) at whose instance we refer this email to you. Power of Attorney attached.

Instructions are as follows:

1. The consultant from Elite mobile called our client selling a laptop for him

2. Our client's bank details were taken down by elite mobile

3. To date our client has not received any laptop from Elite mobile although a debit order is going through our client's account every month with Ref number :ELITEMOBILEEM62834157-2 230114

4. We, therefore, demand the cancellation of the debit order with immediate effect, failure you leave us no choice but to proceed with a legal route to recover our client's money.

We trust you find everything in order and await your well considered response. — Regards

Mrs Mokoena (Ramokoka)

Attorney

Ramokoka-Mokoena Attorneys

Office no:04

Refodile medical centre

42 Heystek street

Rustenburg

0299

[protected]

[protected]@gmail.com /[protected]@ramokokamokoenaattorneys.co.za

I was called by a sales consultant who offered to change my night-time data on my contract to anytime data for an additional cost of R 10

I accepted - When i got my bill they had billed me almost R 300 extra.

I reported this Ref no 3810587.

They then charged another R 575 penalty fee the change my contract back to what it was before.

After an investigation they admitted to misleading me on the sales call and then agreed to refund the money.

They said 14 Days for the refund.

After 16 days still no refund

When I call they say another 14 days

When I asked to speak to a manger; I was told management dont take calls!

I cant believe that after admitting to basically taking money out of my bank account without my authorisation they cant even do the refund on time!

What a disgrace

I have been using Elite Mobile for years. My one contract has expired but for some reason the debit order still gets debited to my banking account.

Unfortunately your answering service is worse than what I have anticipated and I cannot make out why I should press any number between 1 and 5.

All your numbers are inactive.

Please contact me urgently on [protected]

Regards

Esme Buitendag

I have taken a contract for a phone.

Then got a message that that handset is no longer available.

I canceled and never got the handset.

I was billed for months and tried for months to stop the debit or direct with elite mobile. With no luck.

I went to the bank stopped at the bank with reason in dispute. I have loads of messages ticket numbers that my monies will be returned. They in total took R600 from me. Till today now going for a year and a have I did not get my funds back not sure what's happening.

I just feel if they do this to a thousand or more people and knowing by keeping promise to pay them back this become a big fraud game

Property that was delivered to me laptop was taken back by the courier company after I have complained about the Router that was not delivered together with the laptop that I was ordered from your company.

You company instead of sending the Router,they sent back the courier to come and pick it up the next day laptop. Since then never come back to me. What is surprising is that the contract was countinuing from December 2019 till now.

For a period of time which is 36 months. But the properties are not with me .

I have learned about this last month. When one of your consultants contacted me. That my contract have finished paid I qualify to upgrade .At that point I was surprised. Since the properties was not with me and all the time I was paying for the property that was not with me. The sim card was [protected].

The consultant who was selling the the property online contract an Indian lady miss Naidoo knows about it even when the courier was sent to collect it at jhb central police station.

So I have no option I just want all my money back.

Because even the people who attended my Router complain they said they sort out the problem till today. Instead they sent courier to pick up Lunovo laptop. Then continued with my contract. Knowing that they sent courier to take back the laptop instead of sending the Router.

I hope that this matter will be attended soon.

Regards

Sipho mhlongo+[protected]

I got a call from a consultant selling me a data sim card. He handed me over to a supervisor who tried to sell me additional products and i declined the products.

Long story short, i got a message from elite mobile saying due to my credit record i have been declined and few minutes later i got debi check messages from my bank requesting me to approve the instalments from elite mobile and i declined the debi check messages because i was not approved due to credit record.

Now to my surprise ,come month end August 2022, Elite mobile deducted money from my account even though i declined debi checks and i do not have the sim card but i am paying for something that i did not qualify for.

Good Day,

Can you please cancel debit order that is going through to my bank account and cancel any subscription i have with you guys. I'm not even know what is debit is for. Last time i spoke with your caller agent was i have to wait for the sim card to be delivered to my house address which it nerve arrived. So now i don't know what i'm debited for.

My name is Lundi Zenani

ID number: [protected]

Cell number: [protected]

Best regards

Lundi Zenani

My name is Langani Maluleka ID [protected] Norhwest Phola location Boikhusto Khudu street next to police barracks. I received a call from one of the elite mobile group saying that am qualify for contract laptop, Wi-Fi, then she started to find out my everything information then I agree and give her. She's also saying that they will deliver my parcel during working day at work place then after I received a sms and it was Monday of the 22.08.22 that SMS saying that your order has been place :nb:order number [protected]. After an hour I received another SMS that told me that we will debit r179.00 per months that already register with my bank capitec. The SBS told that we decline your laptop contract so am confuse why? Things it like that. Please help or put me clearly because now am lost or I don't understand, my number [protected],[protected]

Langani M Aluleka.

DO NOT DEAL WITH THIS COMPANY, THEY ARE UNETHICAL AND UNTRUSTWORTHY.

They offered me a deal when my vodacom contract ran out. They assured me about 3 times that one amount of R150 would be deducted. Like a fool I trusted them, but the following day received an email saying 2 amounts would be deducted, the R150 plus R159. I decided to cancel, which was 4 days later, in writing.

They assured me it was cancelled, but come month end, the 2 amounts were deducted.

When I queried, they said they had a cooling off period of 21 days, meaning they were still entitled to deduct money from me in that time, without refunding the money.

I HIGHLY RECOMMEND YOU AVOID THEM TOTALLY.

Online, I found the following:

Does Elite Mobile allow me to cancel my order?

Elite Mobile offers a cooling-off period. You have seven days to change your mind if you have entered into an agreement for the supply of products and/or services through their website. Elite Mobile shall have 30 days to pay you back in full after you have notified them in writing. If you have already received products, you will have to return them at your own expense before receiving a refund.

Is Elite Mobile trustworthy?

Elite Mobile has a large number of unfavorable reviews. The company is accused of unethical behavior, misinformation, and failing to comply with its legal obligations. Elite Mobile doesn’t address complaints, and we highly recommend you to stay away or be careful when dealing with them.